The 10 Best-in-Class Workforce Management Solution Providers, 2020

VOL 12 | ISSUE 03 | 2020

+ Business Outlook Living Through Fourth Industrial Revolution

Challenges Ahead Digital Transformation Challenges in the Time of Crisis

ELEMENTS GLOBAL SERVICES REVOLUTIONIZING THE CUSTOMARY METHODS OF HR AND COMPLIANCE

Rick Hammell CEO

THE 10

Best-in-Class

Workforce Management Solution Providers

Editor’s Desk Making Business Process More Effective and Efficient

W

ith technology advancements, the use of workforce management software has become a popular tool for business operations. Software solutions sector is gaining more popularity as an addition to HR departments in various sectors and expectedly, the workforce management software market is likely to see momentous growth over the next few years. Data analytics now play a major role in predicting forthcoming business plans than they have in the earlier, and through web-based software solutions, it becomes easier for companies of any size to obtain these insights.

The growing popularity of workforce management solutions displays that the market is growing. Though, understanding the growing market is not as simple as it sounds. There are multiple aspects to look after when measuring this growing market. One of the basic factors to evaluate is the software itself and what its comprehensive features and functionalities are. There are also a number of reasons external to software influencing the market, such as the growing number of millennial in the workforce.

For better understanding, a good workforce management solution is a bit like having a personal coach for business. A personal provides effective fitness plan and which is best for you. Just like a trainer aids one build a personalized fitness plan, workforce management products assists and guide to business plan. Workforce management software will help to assess current business position, select what the best strategy is to maximize workforce’s efficiency and influence consistent goal setting practices.

Insights Success is in its upcoming edition The 10 Best-in-Class Workforce Management Solution Providers, 2020, bringing the top workforce management solution providers whose ultimate goal is to maximize the results of basic business functions.

The cover features Rick Hammell, the Chief Executive Officer of Elements Global Services, emphasizes the impeccable contribution made by his organization in the evolution of HR and Compliance sector.

Finally, while flipping the pages, don’t forget to go through the articles and CXOs written by our in-house editorial team and industry experts respectively.

Happy Reading! rohit.chaturvedi@insightssuccess.com

COVER STORY

08

ARTICLE

Revolutionizing the customary methods of HR and Compliance

24

Challenges Ahead Digital Transformation Challenges in the Time of Crisis

CONTENTS 16 Business Outlook Living Through Fourth Industrial Revolution

20 BPG Polska Strengthen Company's Financial Traits

22 Guberman Group Solving all the Accounting and Financial Needs of Multi-national Companies

28 Immedis Breaking the Mould in Global Payroll

30 Payroll Vault Navigating the Complex Payroll Services

Editor-in-Chief Sumita Sarkar Managing Editor Anish Miller

Executive Editor

Assistant Editors

Rohit Chaturvedi

Jenny Fernandes Sourabh More

Visualizer

Art & Design Director

Associate Designer

David King

Asha Bange

Kartik Balapurkar

Co-designer Kushagra Gupta

Senior Sales Manager

Business Development Manager

Kshitij S

Andy Mitter

Marketing Manager

Sales Executives

John Matthew

David, Martin, Sagar

Technical Head

Business Development Executives

Jacob Smile

Steve, Joe, Aidan, Binay

Technical Specialist Aditya

Digital Marketing Manager Marry D'Souza

SME-SMO Executive Amol Wadekar

Research Analyst Frank Adams

Database Management Stella Andrew

Circulation Manager Robert Brown

Technology Consultant David Stokes

sales@insightssuccess.com December, 2020

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Company Name

Featuring Name

Brief

BPG Group bpg.pl

Cezary Brejżek Manager of Corporate Finance Department

BPG Poland specializes in: audit of financial statements prepared in accordance with Polish law and IFRS, HGB, US GAAP, IT audit as well as other accounting standards, tax advisory, ledger keeping, payroll and personnel, as well as related services for companies and enterprises with various status of business, as well as for natural persons.

Elements Global Services elementsgs.com

Rick Hammell Chief Executive Officer

Elements Global Services makes global expansion simple.

Elements is an award-winning HR Technology and services company providing employment solutions in over 135 countries.

EPAY Systems epaysystems.com

Frank Ruffolo CEO

EPAY Systems, a PrismHR Company, is a leading SaaS provider of human capital management technology and services designed to help medium to large businesses better manage their workforce.

Guberman Group guberman.co.il

Tami Guberman Senior Partner Managing The Payroll Bureau & Acting CFO

The Guberman Group is a Full-Service Multidisciplinary provider of accounting and financial management services in Israel. Located in Tel-Aviv, Guberman Group operates with several divisions, including the accounting firm, Guberman Stefan, Guberman Consulting Ltd and Guberman Human Resources.

Immedis immedis.com

Ruairi Kelleher CEO

Immedis is a specialist division of The Taxback Group, a multi award-winning global financial services group established in 1996, with over 1,200 employees in over 33 offices worldwide, providing payroll and tax services to organisations and individuals in over 130 countries.

intelliHR Systems intellihr.com.au

Rob Bromage CEO

intelliHR is the product of many years of research and consulting to enterprises of all sizes and industries.

Payroll Vault payrollvault.com

Sean Manning CEO & Founder

Payroll Vault is a boutique-style local payroll service provider that designs payroll for small business.

People Analytix people analytix.com

Christoph Küffer CEO

The company’s aim is to use a unique database, artificial intelligence, and analytical forecasting methods to clarify and interpret the development of – and demand for – skills on the internal and external labor market.

The Access Group theaccessgroup.com

Chris Bayne CEO

Access software goes beyond system integration; it connects the right people with the right data.

UniFocus unifocus.com

Mark Heymann CEO

UniFocus has thrived as the industry leader in workforce optimization, ensuring its customers have the most advanced solutions in the industry.

The 10 Best-in-Class Workforce Management Solution Providers, 2020

Rick Hammell Chief Executive Officer Elements Global Services

COVER STORY

Revolutionizing the customary methods of HR and Compliance

I

n an interview with Insights Success, Rick Hammell the Chief Executive Officer of Elements Global Services emphasizes the impeccable contribution made by his organization in the evolution of HR and Compliance sector.

Insights Success admires such organizations and takes pride in featuring Elements Global Services in its special edition, “The 10 Best-in-Class Workforce Management Solution Providers.”

The following answers portray both services of the organization. Rick beautifully emphasized on every aspect of the services, including Expandopedia and provided a detailed explanation on it.

Below are the highlights of the interview:

Being a leading Global Employment & Compliance solution company, what contribution have you made in assisting your clients in achieving measurable goals?

How do you sustain in the current unpredictable markets and hectic competition?

Elements Global Services

Elements Global Services Customer excellence is at the heart of everything we do and a large part of that is seeking client feedback. When speaking with our clients, it became obvious that there was a gap in the market for an elegant and intuitive, yet detailed global payroll processing tool for our Direct Employer of Record service. So, we built ApprovPay, which is a global payroll platform where clients can approve invoices in just one click and even without logging into our platform. They can also review their global payroll, streamline reporting, access instant forex rates, administer and track benefits as well as receive payroll reminders.

We always seek the views and opinions of our customers and introduce the changes that they are seeking.

How does the organization upgrade itself with the volatile technological changes in order to boost company growth?

Elements Global Services We embed technology into our business so we have the agility and capability to adapt to and succeed against any technological volatility.

As per you, what is the necessity of adapting digital transformation, especially in your sector?

Give a brief detail on the company's inception and journey it has experienced.

Elements Global Services

Elements Global Services

By placing all this intelligence in one platform, which can be accessed through a web browser or our iOS/Android app, we enable the use of digital services to simplify global expansion. By embracing digital transformation in our services, we ensure a seamless, rapid and cost-effective solution for our clients globally.

Within a few years, the company has grown from the founder's apartment into a global business with an array of international clients and offices across the US, Europe, Asia and Africa. We are the pioneers of Employer of Record and have disrupted the industry with our direct Employer of Record model.

Is your company bringing a bigger change in various sectors? If yes, then how?

Could you throw some light on your mission and vision statement?

Elements Global Services

Elements Global Services

As the original direct Employer of Record, we are leading change in our sector by adapting to new challenges and offering new solutions like ApprovPay.

Our mission is to simplify global expansion.

“

We can harness the flexibility, scale and speed of the internet and connectivity to help fuel and simplify our clients' ability to expand globally.

Being a leading Global Employment & Compliance solution company, what contribution have you made in assisting your clients in achieving measurable goals?

How do you sustain in the current unpredictable markets and hectic competition?

Expandopedia

Expandopedia The global HR & Compliance landscape is complex and difficult to understand. We decided to solve that by launching Expandopedia. It is a data-driven HR & Compliance business intelligence platform that seeks to simplify a company's global expansion. Our online platform allows companies to understand the global HR and employment environment by curating and updating labor laws globally. The platform provides the intelligence businesses to need to be aware of when hiring globally and to be compliant in order to avoid legal action. The platform also allows companies to browse and download thousands of HR templates and documents for 150+ countries, and helps ensure compliance by giving customers access to verified and validated documents like employment contracts, in English as well as the local languages, termination agreements and even employee handbooks.

We are always listening closely to the marketplace for any improvements we can make to remain competitive and relevant in an unpredictable market.

How does the organization upgrade itself with the volatile technological changes in order to boost company growth?

Expandopedia Expandopedia is a technology-first business, so we have baked in the ability to respond to any volatility that we may encounter.

Give a brief detail on the company's inception and journey it has experienced.

Expandopedia

As per you, what is the necessity of adapting digital transformation, especially in your sector?

Expandopedia In our sector, companies are trying to grow and expand their businesses rapidly but are confronted with legacy systems that cannot match the speed of their ambitions. We have embraced digital transformation early to ensure that we can harness the flexibility, scale and speed of the internet and connectivity to help fuel and simplify our clients' ability to expand globally.

Is your company bringing a bigger change in various sectors? If yes, then how?

Expandopedia Expandopedia is a game-changer. Currently, it is not possible to get this depth and scale of business intelligence all in one place.

Within six months, Expandopedia grew from an idea or concept into a global business that aims to disrupt the global HR & Compliance business intelligence space.

Could you throw some light on your mission and vision statement?

Expandopedia Expandopedia is a platform that empowers you with the right business intelligence to simplify your ability to expand globally. We developed Expandopedia to allow you to source all your HR & employment business intelligence from one trustworthy platform. Our network of HR experts and employment advisors, analysts, HR professionals and labor law researchers deliver the latest information, news and amendments to employment law to provide you with accurate and reliable intelligence.

“

Expandopedia is a

technology-first business, so we have baked in the ability to respond to any volatility that we may encounter.

Vol 10 | Issue 04 | 2020

Best

20

The

Performing

CEOs to Watch, 2020

+

Tech Insight Haseeb Awan

Incentives Solutions A True Partner and Reliable Strategic Advisor

CEO

Ponari A Procient Business Leader with Extensive Work Experience

About the Author Dr Danil Korchagin is an innovator and senior expert in ICT. He specialises in signal processing, data analysis and software engineering. Having worked for industries, organisations and academia, Danil Korchagin has comprehensive experience in both the industrial and academic worlds. He has managed many ICT projects with outstanding performance outcomes. He is founder of Aicue.

Dr Danil Korchagin Founder Aicue

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www.insightssuccess.com

Business Outlook

Living Through Fourth

Industrial Revolution

D

anil Korchagin set up Aicue, a technology company that targets to change the way audience videos are consumed on the web, in 2011. In this article, he shares his point of view on ongoing fourth industrial revolution and its impact on everyday life.

We live in amazing time of fourth industrial revolution. The industrial revolution surpasses the scope of ICT, transforms the world and businesses, jobs and life styles. The concepts such as digital transformation, artificial intelligence and connected objects, incarnated into smartphones, are already hiding in our pockets. The self-driving cars leave science fiction and arrive into reality. The old professions go into

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oblivion and get replaced by new exciting jobs.

The artificial intelligence based solutions are already present in many cross-domains and quite often used by professionals and businesses to smarter use time and improve productivity. These solutions can manage financial portfolios and decrypt genetic code, pilot robots and drive cars, entertain people and even be creative. As an example, the cliperie.com platform creates new compelling clips by automatically linking audience videos all together from big data cloud.

The big data becomes de facto fuel of XXI century and industrial revolution. The amount of

information, which is being gathered and transmitted by digital gadgets, sensors and internet of things, surpasses any imagination.

Constantly increasing and improving population of digital objects results in constantly improving quantity and quality of data, while the next 5G mobile networks are going to take care about increasing digital data traffic. The big data surrounds us and helps to come up with efficient solutions.

There are already more than fifteen billion connected objects worldwide.

The population of connected devices will surpass fifty billions in less than five years. The internet of things, network of connected devices, is already present in commercial and

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industrial, consumer and infrastructure areas: from connected wearable heart monitor wristbands to connected pullovers, from connected security cameras to connected alarms, from connected parking lot sensors to connected displays of available places.

The internet of things in turn enables smart tiers of technologies as smart homes, smart parking, smart traffic control and smart cities. The smart home hubs control communication among connected thermostats and stores, heating systems and other connected objects to enable home automation, energy savings and higher quality of life. The smart cities enable to reduce traffic jams and adjust public transportation in real-time, tighten security control and predict unforeseen events, reduce noise pollution and improve air quality.

Constantly connected digital gadgets continue to pull further more people from reality to social networks and virtual worlds. The choice of remote communication still outfights real life communication. The picture of the family together with each member navigating within its own virtual world on smartphone starts to be everyday occurrence. The same picture can be observed in the trains, airports and other places. However, some people started to apply reasonable moderation.

Even when people put away connected gadgets and back to physical world, the following interaction might be with nearby humanoid robot. Powered with same artificial intelligence as their virtual compatriots, they can follow conversations, understand individual social signals and respond appropriately. Their social interaction ability keeps improving, making future humanoid robots irreplaceable companions and assistants in nursing homes and hospitals, hotels and commercial stores.

automate production helps industries to be more competitive on the global market and has positive impact on job market in many countries due to manufacturing stays at home instead of being moved overseas.

The tangible shift in professions happens with all industrial revolutions. The current one is not an exception. Some professions get automated, freeing up people to do new tasks: data management, data interpretation, digital marketing management, robot supervision, process control, process moderation, intervention in unforeseen situations, quality control and so on. The automated places can enable work week reduction and equilibrate shift in social insurances caused by increasing life expectancy.

The advances in technologies enable to process more data with less energy and smarter use available resources. The paradox in our society is that the focus still stays on profitability and growth over durability and climate sustainability. As consequence, the digital footprint on global energy consumption keeps increasing from year to year and can reach one fifth by 2030, regardless it is feasible to pursue industrial revolution at moderate pace within fixed energetic envelope until there is an excess of renewable energy.

The years will pass. The artificial intelligence, big data and internet of things will become ordinary tools in many areas of our life just like electricity and telephones, internet and personal computers did during previous industrial revolutions. No one will be questioning them anymore. They stay under human control. The human society is free to decide up to which extent new technologies and innovations have to be validated, regulated and certified for future everyday use.

The industrial robots are separate topic. The global robot density in the manufacturing industries is accelerating around the world and there is already at least one industrial robot per 100 working people in more than 20 countries worldwide. The ongoing trend to

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The 10 Best-in-Class Workforce Management Solution Providers, 2020

I

n an interview with Insights Success, the Cezary Brejżek is Manager of Corporate Finance Department of BPG Group. He is a CEO of Polish market and the company in Poland is called BPG Polska Audyt Sp. z o.o. He shares his great insight towards organization’s journey and its specialized solutions and services. He has broadly discussed about company’s core competencies and about how company is establishing in the market. He has also shared company’s overall status and its functionalities used in various sectors.

Below are the highlights of the interview conducted between Cezary and Insights Success: Give a brief overview of BPG, its solutions, and services?

In 2002 BPG opened its first Polish office in Warsaw with 4 employees.

Later we opened a second office in Wroclaw and we currently have 2 offices in Poland that employ approximately 40 people in total. Our solutions are mainly based on the individual needs of our clients. After talking to a client, we try to tailor our services to best match the client’s exact needs by choosing the best solutions from the services that we offer, i.e. auditing of financial statements, tax consultancy, transaction advisory and

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accounting services, Human Resource (HR) and payroll services, and financial crime and fraud prevention services.

How positively you admire your role in the company and focusing on its working divisions?

I started my professional career as an auditor with one of the reputable audit firms, which gave me great insight into the benefits that outsourcing can provide. I have found this knowledge to be incredibly useful, particularly during my conversations with managers from various departments, as I am able to help them understand exactly how the outsourcing industry works, which has a positive effect on the relationship with clients. In addition, as an auditor and tax adviser, I provide oversight by supervising the work of our team, which guarantees the highest quality of service for our clients.

How do you diversify Payroll Services and how it is beneficial to identify customer’s perspective?

In addition to HR and payroll services, BPG also provides other related services that prove very useful to our clients by giving them the opportunity to outsource various services related to the running of a business, such as

accounting, human resources, and payroll services. This is a useful solution because all confidential information stays in one company.

What distinguishes us from our competitors is that we are able to offer our clients an employee and management desktop service. This is an innovative solution thanks to which employees have access, from their desktops to their HR and payroll data as well as records of salary payments.

Employees can also use the service to apply for holiday leave and other leave, send requests for data corrections and do many other useful things. The desktop created for management makes it easy to accept employee requests for holiday and other leave check absences as well as verify all necessary personal documents such as medical certifications or health and safety training certifications.

Explain the organization’s overall journey? What experiences, achievements or lessons learned that have shaped its journey?

Over the course of the 16 years that we have been in operation, we have become members of KRESTON International - an international organization associating companies in the field of accounting, auditing and business consulting, and have entered www.insightssuccess.com

“ “ into cooperation with Leading Edge Alliance. Thanks to our membership in these associations, our team can benefit from the knowledge and skills of over 23,000 experts and thus can constantly improve their qualifications in an international environment. From the very beginning, we made sure that we had a team that was able to communicate in both English and German so that we had the ability to work effectively in an international environment.

Where does BPG see itself in the long run and/or what are its future goals?

We would definitely like so continue expanding by taking on more specialists, which is also tied to opening new offices in Poland. What’s more, we would like to increase our client’s awareness about outsourcing and show them that you do not have to be a large company to appreciate the benefits that outsourcing can provide to a business. Our plan for the future is to showcase Poland as a country

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conducive to investment and an ideal place to start your business.

Considering the rising number of Payroll solution providers, how does BPG stand out from its competitors?

At first glance, HR and payroll services in many companies do not seem that different from each other. At BPG, we focus on an individual approach to the client and strive to provide advantageous, innovative solutions, such as our platform for electronic communication between our firm and the client, where our partners can contact us in 3 different languages Polish, German and English. This system allows for an easy and transparent way of communicating with us as well as unrestricted access to employee documentation. We believe that this is what most clearly distinguishes us from our competitors.

At present, the organization functions in ten cities in Germany, two in Poland and one in Latvia. BPG Polska was founded in 2002.

The company specializes in, Audit of Financial Statements which is prepared in accordance with Polish law and IFRS, HGB, US GAAP. It also provides solutions such as Accounting Standards, Tax Advisory, Transaction Advisory, Bookkeeping, Payroll and Personnel Services. The organization also deals in services in which companies and enterprises have a various status of the business.

BPG Group is also a member of International Organization, Kreston International which is a global network of the independent accounting firm.

The firm advises Polish companies which operate outside the country, as well as foreign companies which operate in Poland.

About the Company BPG Group has been expanding and developing since its founding in 1979.

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The 10 Best-in-Class Workforce Management Solution Providers, 2020

C

ommitted in providing best in class accounting and financial management solutions, Guberman Group provides effective solutions for various organizations. In an interview with Insights Success, Tami Guberman, Senior Partner – Managing the Payroll Bureau and Acting CFO, briefly mentions some of the challenges the organization has faced and strategies it has incorporated to ensure its standing in the market. So, let’s have a look at what the leader has to say about the organization.

our clients personally as well as to their organization. We believe in helping them to succeed in all their tasks with no stress or overload, while delivering high quality services to the CEO and BOD.

Firstly, give us a brief overview of Guberman Group, its solutions and services?

Tami Guberman: The key for providing the right service for every client lies in the personnel. After a characterization of the client’s needs, we match the most suitable professionals for the specific client’s needs and character. We also allow the client to interview the dedicated team to examine the chemistry between them, and if they don’t have any, we’ll do the matching process again.

Tami Guberman: Operating as the accounting department for most of our clients, we cover the entire gamut of outsourced financial services, from financial administration through bookkeeping and payroll, to tax processing, accounting and outsourced CFO. At Guberman Group, we focus on creating value to

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Guberman Group provides premium payroll services to organizations that do not compromise on the professional care of its most valuable resource - the human resource.

How do you diversify Payroll Services so that it will benefit your customers?

Share the experiences, achievements or lessons learnt that have shaped the journey of the organization?

Tami Guberman: When the Dotcom bubble burst at the beginning of the millennium, many companies experienced cash-flow difficulties. At that point, they realized they can benefit from outsourcing services.

Outsourcing is a cost-efficient, flexible solution that could save a lot of money to the company. Instead of hiring a payroll specialist that costs as much as hiring a developer, you can outsource the payroll process and invest the money in the core business of the company.

How Guberman Group is contributing to make the industry better?

Tami Guberman: As an essential part of the Israeli tech ecosystem, we try to make as many relevant connections as we possibly can, whether among service providers like lawyers and accountants, or between

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“ “ young entrepreneurs to corporations, or startups to investors. We make it our business to know everybody and connect them to each other.

Currently, we make over 300 connections per year.

is that the human resource is the most important asset of the company. Most of our organizational resources are invested in the highest quality manpower available today, enabling us to lead the competition.

How does Guberman Group stand out from the competition?

About the Leader

Tami Guberman: Quality, quality, quality. Eventually, as competition for every client increases, and the differentiation is more than just technological, what matters most is the quality of service and customer satisfaction which directly affects new clientele for the company.

Guberman Group’s biggest added value is its experienced and serviceoriented team.

In order to provide the best service, you must have the best employees, and if there’s something we’ve learned from the high-tech industry,

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As a senior partner and Head of payroll bureau of Guberman Group, Tami Guberman was already committed to promoting women’s empowerment, gender equality and was dedicated to getting more women into senior management positions. Today, at Guberman Group, of which 80% are women, most of the executive positions are staffed by women. Also, she makes sure to devote a significant amount of time every week to consulting, making connections, and transferring professional content to young women entrepreneurs.

About the Company Guberman Group is a full-service multidisciplinary provider of accounting and financial management services in Israel. For over two decades, the group provides meticulous, efficient, and reliable accounting solutions, thanks to the uncompromising professionalism of its employees and its emphasis on quality.

Ranked among Israel’s top four outsourced accounting firms, the group’s 95 staff members, provide prime services to multi-national companies, startups, public firms, and companies in the high-tech, manufacturing and trade sectors.

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Digital Transfor 24 | December 2020

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Challenges Ahead

T

he world has gone digital, and there's no returning. Nearly everybody uses a mobile phone nowadays which assists them consistently to help decide, discover brands to purchase from or get familiar with an item.

Today, the organizations that are ready to utilize technology and re-evaluate their plan of action for the future by optimizing digital transformation, will be ones in front of their competition.

While this may look like great change, but it presents some novel challenges for organizations.

Here we share probably the greatest challenges faced by the ever-evolving digital world and give a way ahead to each. #1Challenge The Changing Customer Experience We live in an experiential economy. Like never before, clients uphold how they experience brands.

That stretches out to both on the web (online) and offline stores, just as social media or other potential touchpoints along the way. Furthermore, most organizations agree that client assistance will be simply the key way that they separate from their rivals.

rmation

Challenges in the Time of Crisis

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The way to change is to building a client experience from the base up. Your objective ought to be to zero in on client ventures. If you enhance the touchpoints along this excursion rather than only attempting to win deals, at that point you'll have a superior potential for success at keeping clients around longer. This gives the chance to improve deals and maintenance, which means stable development in the years to come.

It’s likewise imperative to consider what we call the “specialty of the client experience.” This expects you to investigate your present nearness, and discover approaches to survey the degree of delight in every client's understanding. #2Challenge Employee Pushback People are one of the mainstays of the business. You can't achieve your objectives without the help of the whole organization. The superseding worry for most organizations considering a digital push is employee adoption and how it will affect the organization's way of life and hierarchical structure. Huge numbers of your "privileged few" of employee may feel that their activity is compromised by these changes, which won't be useful for assurance or efficiency.

Additionally, there's a noteworthy ability gap with regards to finishing the kind of progress that most organizations need. The handy people are as of now busy with other basic assignments, and can't be saved to fuel digital or train others.

In case you need to make an organization culture that limits representative pushback and spotlights on being agile, you have to fabricate a client-driven culture.

Choose to work on these three essential fields:   

Customer administration Employee preparation and improvement Culture

#3Challenge Omnichannel Adaptation Nowadays, clients bounce from channel to channel when making a purchase. They'll look on your site, search from cell phones, or even stop by your store just to purchase online later. That implies extending your business by selling on commercial centers, your site, and through other digital methods. What's more, it additionally implies that you have

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to build up a wide assortment of channels for help, and afterward embrace a client commitment framework that takes into account omnichannel selling. #4Challenge Poor Analytics 53% of present day organizations are disappointed with their examination capacities. There's more information to gather than any time in recent memory, and neglecting to gauge the correct ones could end in a disaster.

Implement AI technologies to help improve data collection and personalization endeavors. AI and chatbots are as of now changing the way in which organizations crunch information and customize discussions with clients, and it won't be long until this training is inescapable.

It's as yet worth proceeding cautiously into AI, however you have to begin looking in the near future. Better analytics implies better decision making, and the estimation of that can’t be downplayed. #5Challenge Legacy Business Models Your business depends on a product and rules that have permitted it to survive to the present. In any case, now and again, that legacy can weight even more than an asset.

Getting free from your legacy framework at the opportune time is basic to building yourself up in this digital world.

What's more, most advertisers feel that legacy frameworks are as of now hamstringing client experience endeavors.

There's no one-size-fits-all answer for this legacy issue. It will require development, an eagerness to acknowledge the danger, and a great deal of hard work. Try not to let the narrative of your business end with an inability to change.

Conclusion The digital world will consistently be changing and developing, and it's dependent upon you to change with it.

Try not to let the challenges your business faces in today’s digital world become offbeat detours. Rather, face them head on and find innovative solutions which will fuel accomplishment for a considerable length of time to come.

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The 10 Best-in-Class Workforce Management Solution Providers, 2020

H

eadquartered in Dublin, Ireland, Immedis provides multi-country payroll and employment tax solutions for organisations with overseas staff– whether local or expatriate. The company delivers a highlevel overview into the global payroll process to their clients and insights into how much they are paying out each month to employees through their cloud based platform, iConnect.

Immedis’ business is built around three core pillars, Client service, Technology innovation, and Compliance. Client service is the company’s top priority. It considers every client to be unique and knows that reliable support is essential to keep the payroll process on track. Immedis’ team of international tax and payroll experts provide unparalleled support to clients globally which is their key differentiator in the market.

Technology innovation is at the heart of the business. Its Cloud based payroll platform, iConnect enables its tax and payroll team to provide the best service in the market. iConnect consolidates global payrolls, improves process e ciency and ensures data, payroll and tax compliance in over 130 countries worldwide.

Distinctive Services 1. Global Mobility Tax Advice: By its very nature, payroll is tax. Employers need to withhold tax from employees to submit to local tax authorities, ensuring that the right amount of tax is paid to relevant regulatory bodies. If an employee is sent on a foreign assignment as an expatriate, then additional tax services such as shadow payrolls, tax equalisation calculations & advice, social security applications and other cross border relief claims, will need to be made. Immedis provides all of this and more.

2. Global Payments: Paying employees and local authorities around the world is a common source of frustration for multinationals with currency fluctuations,

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bank charges and multiple bank accounts to deal with.

Immedis takes this arduous task from clients and manages the full payroll process, from data validation, payroll processing and payments to employees and local authorities. The company provides single international, regional or direct payment facilities for multinational organisations, ensuring timely payments to employees, local authorities and other third parties in over 150 currencies worldwide.

3. Global Payroll Solutions: Technology is helping make the payroll cycle more efficient. The same steps need to be taken every month. Data needs to be gathered, verified, checked and processed to ensure employees are paid accurately each time. With much of this work being quite repetitive, Immedis has built RPA (Robotic Process Automation) into its software to help eliminate this manual work so that the payroll team can focus on adding value to the business, creating Board of Director level reports and insights that help propel the organisation forward.

The Road to Success The Immedis team has been providing global payroll services for 15 years. However, the company’s first major achievement was establishing a new standalone brand from its parent company, The Taxback Group, a hugely successful global financial services company with over 1,600 employees worldwide.

“The lessons we’ve learned over the past number of years are huge. However, the most important lesson that has been www.insightssuccess.com

learned is the importance of building trust in relationships with clients and our partners. We know how important it is to listen to their needs and challenges and this helps us create the best global payroll solution in the market.” states Ruairi Kelleher, the CEO of Immedis.

Because of this collaborative approach, Immedis has been able to create a new technology solution that is best in the market. No other global payroll vendor can provide at the level Immedis can – a single global overview of payroll across the world, with country level drill downs showing Gross to Net, Employer Contributions, Joiners and Leavers and other key data facts across the business. By really listening and understanding client challenges, Immedis has achieved what no one else has. “This approach has meant we are winning contracts and overtaking well established competitors who have been around for a long time” Kelleher comments.

“As clichéd as it may sound, the success of the business is built on the relationships we have nurtured over the years.

We value trust, respect, and honesty. And because of our open approach to doing business, it has allowed us to create a solution that adds real value to our clients.”

An Influential Leader Ruairi’s approach to leadership is based on empowering people to deliver their best. He believes in hiring great talent and giving them the freedom and tools to achieve the company’s goals. This means fostering a culture of openness and inclusivity where everyone’s opinions are considered, and people have ownership for what they do.

“We put experts at the heart of our business and provide value added advice. We don’t just act as a mailman between in country partners and the client” he adds.

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A Satisfied Clientele “We chose to partner with Immedis because of their unparalleled knowledge of international payroll and tax legislation. We can focus on driving our core business forward because we know we are in safe hands.” – Paul Hughes, First Derivatives.

“Immedis were fantastic when we entered into the US, Canada, UK and Spain. We were able to consolidate all our payroll information across the world and present it in a way that gave us real insight at a company level.” – Tom O’Donnell, Lifes2Good.

“The partnership between APEX and Immedis will continue to grow. We looked at a number of different providers, but their technology stood out as best in class. It’s clear a lot of R&D went into the platform development.” – Jeff Pamplin, Apex Fund Services.

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Recently two of Immedis’ senior management team, Christine Keily and Mark Graham have been recognised and named in the 50 Top Knowledge & Professional Services category of The Reward 300 index for 2018. This is an evident indicator of the work the company is doing and its impact.

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The 10 Best-in-Class Workforce Management Solution Providers, 2020

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n the current state of the corporate world, small enterprises are primarily concentrating on delivering their core services. Owing to this, enterprises are facing challenges in handling their administrative responsibilities. This has given rise to various affecting factors such as employee dissatisfaction, labour intensity, compliance obligations, etc.

Small businesses are looking to outsource their payroll services to save themselves from accumulating responsibilites. Amongst such service providers stands Payroll Vault, a one of a kind company who stepped into the market by re-defining payroll services.

A Leading Light in Payroll Services Payroll Vault focuses on designing customized payroll solutions, complemented with unparalleled customer service. It offers a boutiquestyle, highly convenient and real-time solution to effectively support small business owners. Payroll Vault also offers entrepreneurs the opportunity to start up their own full-service payroll business which keeps the company and services local to support business communities and maintain a personal touch.

Payroll Vault has leveraged technology to increase operational efficiency and the ability to effectively offer payroll across the USA by identifying trends in industry and payroll services for small

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businesses. The ability to pioneer solutions, before the advent of any problems or disruption arising within the industry, has enabled the company to be recognized as a national leader in the industry.

A Master of Leading People It was the mastery of Sean Manning, the CEO and Founder of Payroll Vault, to lead and manage a team that pivoted the company into one of the nation’s fastest growing franchise brands, and a position they hold uniquely in the world of franchising for their industry.

Exceeding the conventional standards of the payroll industry, Sean has inspired many entrepreneurs nationwide. A second-generation Certified Public Accountant (CPA), Sean’s mastery in superlative client relationship management and strategic marketing has propelled his status as a successful entrepreneur. His forward thinking attitude has led him to pioneer an innovative approach in the payroll industry. He was among the first to transition his accounting firm, Insperience Business Services, into a paperless environment in 2005, and implement the technology of client portals to increase access, efficiency and support for his clients.

Revered by his peers as a thoughtleader, Sean is sought after as an eloquent speaker and invigorater in the industry for his out-of-the-box ideas

and innovation. Sean doesn’t hire people solely for jobs, rather he offers them careers. He has created an unparalleled culture to inspire his team and clients to cultivate and suceed on every level. In 2011, Sean was featured on the cover of CPA Practice Advisor Magazine for his success with Payroll Vault, which then catapulted the company into the world of franchising.

He saw the need in the marketplace for small businesses to outsource their payroll to a reliable service, and this is why he created Payroll Vault. He remains passionate about making a difference for the industry, his clients and his staff.

Delivering Sound Services Payroll Vault designs services for each of their clients. The local offices provide dedicated client service teams that deliver sound advice and consultation for clients to ensure efficient operation of their business and compliance. Clients are able to take advantage of solutions with ancillary services including: timekeeping, HR services, pay-as-you-go worker’s compensation, background checks, labor posters, pay cards, 401(k) plan, etc., helping them manage their business and employees with great proficiency.

Payroll Vault provides businesses with a trust first analogy. It provides resources which they need to remain compliant with ever-changing federal and state requirements. The

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“ “ partnerships with a variety of service providers enables the company to thoroughly serve their clients’ needs.

Whether it is from the most basic and cost-effective service to the more robust ones, depending on their fluctuating operational needs, Payroll Vault always provides a lending hand.

The company can design a plan and overall strategy that works for both the employer as well as the employee.

‘We are striving to boost the entrepreneurial spirit through our training and operational systems as well as our vision and planning framework. Our Vision is to be the most recognizable payroll company nationally with the highest opportunity and rate of success for our franchisees as well as every client that is serviced through Payroll Vault,’ said Sean Manning.

A Distinctive Approach A successful business journey creates several experiences that have an impact on the company and its future.

However, the most noticeable part for Payroll Vault is the cultural development that allows its team to create and mold the culture. According

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to the company, by providing their teams a safe environment where they can experiment, try new concepts, make mistakes and learn from it all, brings together a cohesiveness to advance the business and everyone’s career, and creates a sense of excitement with new opportunities around every bend.

‘on’their business and not ‘in’their business.

One other area that energized Payroll Vault to flourish organizationally is its commitment to a dynamic vision that is supported by a thought-out process.

“I see us continuing to expand increasing our number of franchise locations and supporting franchisee satisfaction is at its pinnacle while preserving unrivaled and highly personalized client relationships and service,” stated Manning.

While expanding a strong national footprint, Payroll Vault is highly visible within its local communities for its one-to-one client approach. By providing assistance in real-time for their clients, all client information stays local, and they don’t have any overseas call or processing centers.

They understand that time is of the essence when operating and managing a small business. The company prides itself on being more of an advisor or consultant for its clients; hence their commitment to their local communities to help their clients facilitate business.

Their goal is for each business owner to have the opportunity to work

An Eye Towards the Future Payroll Vault is on its way to be the leading small business payroll partner and trustworthy provider of resources in local and professional communities across the nation.

Showcasing Customer Satisfaction “Payroll Vault has been very professional, very helpful, and a great company to work with. We would definitely recommend you to others.”

“The Payroll Vault team was very helpful for getting all my information ready to run my payroll and made me realize how much I need you! I am so happy to get payroll off my plate!”

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