Plugged In
August 2015
Welcome to the New Plugged In In addition to the great content Plugged In has provided in the past, it’s my hope that we can utilize this platform to continue to educate and inform everyone on our most important and critical areas of focus as a company: member satisfaction, affordability, people and culture, safety and system reliability. We intend, with this new format, to keep you “plugged in” to everything that is happening in our company. You will notice throughout this issue – and subsequent issues – that each of those critical areas of focus has been assigned a unique icon. I hope that you will come to recognize each of these icons and regard them as important to our company and its goals to provide a better quality of life to each of our members. We also plan to rotate the focus of each issue of Plugged In around our values, starting next month with safety. We also would like to welcome the input from everyone with regards to content for Plugged In. We want to involve and connect each of our employees through this outlet and hope to have many of you participate.
We define MAPSS as our critical areas of focus, which we dentify as the cornerstones of maintaining a healthy Cooperative. By recognizing and focusing on these key areas, we can ensure we continue to deliver worldclass service to our members. These icons represent those areas of focus. When you see these icons next to article headlines throughout Plugged In, that means the content pertains to those areas of focus.
Member Satisfaction
Affordability
We hope for Plugged In to be a way to continue fostering and cultivating our culture. With that said, I invite everyone to please begin to think of ways your department might be able to contribute. Is there anything you would like to share with the rest of the company? Good or bad, we hope to be able to work through any issues and bring the positive to light within Plugged In. I feel strongly that by keeping everyone in the know, we can make this an even greater place to work, which will help make us an even better Cooperative.
People and Culture
If you have ideas for the next newsletter or any following issues, please send an email to PluggedIn@ozarksecc.com.
Safety System Reliability
Mitchell Johnson President/CEO
A Conversion Well Done Thanks to the hard work of our wonderful employees across all departments, the conversion is finally over and can be called a success. But that doesn’t mean it was without problems. The conversion affected a large number of accounts, resulting in some unhappy members. However, moving forward, we expect the changes to be helpful. We also expect the training our member service representatives are receiving to allow us to move forward
for internal distribution only
with these new systems as smoothly as possible. “We’re starting to see some real advantages from the conversion,” Kris Williams says. “You can find a lot more information with this system. Although the processes might seem more tedious now, we believe the outcome will be better for us in the long run.” Thanks to everyone for their hard work and for a job well done. ●
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Keith Kaderly Jerry Bolinger Adam Burks Mike Mangin Bobby Raymo Clinton Lancaster Joseph Cooksey Latasha Long Sandra Johnson Blake Reed Cody Slaughter Cole Adair Earl Clinton Hershel Pritchett Casey Jones Curtis Hannah Lisa Fourkiller Lawanda McCollum Yolanda Copeland