NEWS FROM YOUR COOPERATI www.dmremc.com CONTACT US
Daviess-Martin County REMC TOLL FREE
800-762-7362
GENERAL MANAGER
Dave Sutter
OFFICE HOURS
7:30 a.m.ââ4 p.m., Monday-Friday STREET ADDRESS
12628 E 75 N, Loogootee, IN 47553 MAILING ADDRESS
P.O. Box 430, Loogootee, IN 47553 SERVICE INTERRUPTIONS
To report an outage or emergency, call 812-295-4200 or 800-7627362 day or night. BOARD OF DIRECTORS
Dean Harrawood, PRESIDENT John Edwards, VICE PRESIDENT August Bauer, SECRETARY Michael E. Arvin, TREASURER Terry Chapman Dale Marchino Steve Streepy MONTHLY MEETING
Tuesday, Nov. 24 7 p.m., Daviess-Martin REMC office BILL PAYMENT OPTIONS
Online bill payment Budget billing Auto bank draft Drive-through window Night depository Credit card payment (VISA, Discover and MasterCard accepted) Pay-by-phone MISSION STATEMENT
âOur mission is to provide dependable electricity and quality services for our members at reasonable cost.â Like us on Facebook www.Facebook.com/Daviess MartinCountyREMC
TIP OF THE MONTH
Reduce energy for water heating Take simple steps like lowering your heaterâs temperature and installing lowflow showerheads to reduce your water heating bills.
Capital credit distribution coming in December One of the neat things that makes your REMC different from other electric utilities is the process of returning capital credits to our member-owners. Please recall that because we are owned by you, any profit, DAVE SUTTER called margin, that we have at the end of the year gets allocated back to you in the form of a capital credit. While our year isnât quite over yet, we have presented to our board of directors that we expect to be financially able to return up to $175,000 to our members at the end of this year. For some, $175,000 may seem like a lot of money, but, it represents only about 0.5 percent out of our total annual budget of about $36 million. Therefore, the directors have approved moving ahead with this distribution. The distribution decision was based not only on the expectation of closing out 2015, but also that we shouldnât have to make any overall rate adjustments in 2016. For 2016, it is projected that some of our costs will increase by 3 percent or more, and we will do our best to keep our rates as low as possible without any significant rate increases. The detail of the distribution plan includes paying these capital credits to both our oldest and our newest members. Therefore, members who still have credits on our books going back as far as years 1975 through 1980 will be receiving some of the allocation as well as our newer member group who received electricity from us in 2014. What percentage of the distribution you will receive depends on which group you were in and how much electricity you received from us that year. In order to help us control our administrative costs on this distribution, we have decided that any amounts of less than $50 will get distributed in the form of a credit applied to your electric bill or any outstanding balance you may owe. (Please look at your electric bill that you will receive in
â ENERGY.GOV
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ELECTRIC CONSUMER ⢠NOVEMBER 2015 ⢠ElectricConsumer.org
early December for any credits applied.) Allocations of $50 or more will be distributed in the form of a check and mailed to the account holder at the address on file with us. The distribution of capital credits is just one indication of how your electric cooperative is working for you. We thank you for your continued support.
Proposed credit card action results in changes to our payment process Effective Jan. 1, 2016, changes will be required in how bill payments can be accepted. Credit card payments will only be accepted through our website or our automated phone service. Customer service representatives will no longer be able to take credit card payments. This change is necessary to remain in compliance with the Payment Card Industry Data Standards (also known as PCI) with our credit card vendors. These standards are somewhat complicated and are designed to protect the confidentiality of our membersâ information. While your information is secure, a failure for us to pass any of the PCI standards testing in the future could result in large fines and penalties levied against us. Therefore, the best practice is for us to direct our members who wish to pay with either a credit or debit card to use either our toll free number (1-888-222-0624) and follow the instructions or to make payments using the online Smart Hub application via our website â www.dmremc.com. If you prefer to write a check, we can still accept them in the mail, lobby, drive up window or drop box. Our staff will work to make this change as easy as possible, and we regret any inconvenience which this may cause you. We thank you for your patience and appreciate your understanding as we work through this process change. ⌠DAVE SUTTER is general manager of Daviess-Martin County REMC.