Reporting Outages

Callaway Electric Cooperative has an excellent record of service reliability. However, occasionally ice or snow storms, powerful thunderstorms, tornadoes or other unpredictable events such as vehicle accidents or even wildlife can cause temporary service disruptions. When there is an outage, we work to get it resolved as quickly as possible.

If you experience a power outage or service problem, please follow these procedures:

FIRST, check your fuses or breakers to make certain the problem is not in your home. Also check with your neighbors to see if they are out of power. This helps to determine if the problem is isolated to just your home.

SECOND, if the problem is outside your home, you will need to notify the cooperative. This can be done one of two ways.

Call the cooperative at 573-642-3326 and select option 1. Your call will be transferred to an automated outage reporting system. You will need the account number from your billing statement to report the outage.

Please note, having an accurate phone number on file with the cooperative will help speed the reporting process. If your phone number has recently changed, please notify the cooperative by phone or email.

TO REPORT AN OUTAGE call Callaway Electric at 573-642-3326 or use the SmartHub app.

Report the outage using a smartphone or tablet device if you have access to a smartphone or tablet device. Start by downloading our mobile app by using the QR codes below or searching SmartHub in the Apple iTunes Store or Android Market.

The app is free and includes an option to ‘Report an Outage’. Use this feature by simply tapping the icon, selecting the meter that is out, making any applicable notes about the outage and tapping submit.

While in the SmartHub app, you can also tap the ‘Outage Map’ to view information about current outages at the cooperative.

Use the following QR codes to download/access SmartHub.

In the event of a widespread outage, Callaway Electric is prepared with a comprehensive outage management program designed to help restore power as quickly and safely as possible.

Be prepared for extended outages. Keep in mind that outages typically happens unannounced. When outages become extended, the best way to get through is to be prepared at all times:

• Keep flashlights and portable radios on hand with a supply of extra batteries.

• Keep refrigerator and freezer doors closed. Food should keep for up to 48 hours in a freezer, if the door remains closed.

• Have a supply of water on hand.

When someone is on life support.

If you or someone in your household depends on life support equipment, please let the cooperative know. This does not guarantee faster restoration of electric service, but we can be aware of the information and let you know if other arrangements need to be made. It is a good idea to have a backup plan in case of an extended outage or emergency situation.

Option for portable generator owners.

If you use a portable generator, we have an option for you. A device can be installed behind your electric meter which allows you to conveniently connect your generator and safely meet National Electric Code by preventing dangerous back-feed on to Callaway Electric’s power lines.

This innovative device, known as a GenerLink transfer switch, makes connecting a generator to your home a very easy process.

Once the GenerLink switch is installed, you simply plug your generator into the collar like device which is installed behind your electric meter. Your home is automatically disconnected from the power grid once your generator is engaged.

A reasonably priced monthly lease agreement with the cooperative is available to members. A combined surge protection/generator switch option is also available.

Some specific generator and electric service requirements must be met before we can install a GenerLink switch at your home. For more information, contact the cooperative at 573-642-3326 or email CECService@callawayelectric.com.