Who is InLife?
A message from David, our CEO.
Choosing a disability support provider can be tricky. We know how important it is to find one who is the perfect fit for you.
At InLife, we’re passionate about improving disability support. We’ve looked at every feature with a single question: how can we make it better? We’ve examined it all, from how we structure our teams, to recruitment, rostering and the quality of support we provide. This means we often do things differently from other providers.
Our clients tell us they notice this difference, and for many, it has had a profound impact on their lives.
Disability support should enable a life of independence and dignity. We welcome the chance to talk about how we can help provide that.
David Clarke Founder and CEO
Executive Client
Dianne Rhodes and InLife CEO/Founder
David Clarke
Enhancing your quality of life
We’re a disability support provider for clients with frequent or complex needs.
InLife was founded as a not-forprofit organisation in 2015.
The aim was to create the highest quality agency we could and reshape disability support for the better.
Today, we support more than 250 people across metropolitan and regional Victoria.
We’ve developed a reliable teambased support model that puts clients front and centre.
The following pages explore the things we do to enhance your quality of life.
Support that’s right for you
A team you’ll love and trust
Putting your own needs at the heart of our service design
Goals together
You can rely on shifts being filled by a team of your choice
Safeguards to fit you
Keeping the business of support simple and helping you get on with your life
Making the move
Practical and sophisticated quality methods tailored for you
Ensuring the smoothest possible transition to our service
Benalla
Ballarat Narre Warren Ringwood
Sunshine Geelong
Support that’s right for you
We put the needs of each individual client at the heart of our service design.
InLife’s coordinators make our service special
Unique to InLife, your coordinator is your goto person for everything related to your supports. Highly trained and with low caseloads, they’ll partner with you to build and manage a team just for you. They’re a friendly and familiar face you can count on. And they’ll even fill in shifts if you need it.
Client Eliza and InLife Coordinator Ash
A team-based model of support
Your coordinator will work with you to build a team of assistants that’s right for you. A client service manager provides them with an extra layer of support, mentoring your team and helping to resolve any issues. In the background other teams work to ensure everyone is supported to deliver the best service possible.
How we support your team
Investing in our people
• Ongoing professional
Great technology
• Fully digital, secure online development systems
• Career planning and
• Mobile-friendly, so advancement coordinators can work wherever they need
• A supportive team culture
• Local offices for collaboration and training
A team you’ll love and trust
We’ve pioneered new ways to make recruiting and rostering the best it can be, so you can count on shifts being filled by a team of your choice.
Recruiting a team you’ll love
How we do it
• Above–award pay and great benefits
• Flexibility through casual employment — you can always choose the team that you do and don’t want
• We don’t get hung up on formal qualifications — skills, experience and best fit for you are what matter
We never use contractorsthird-partyor labour hire firms
• Your coordinator will work with you directly to recruit your own team
• Onboarding is quick and supportive
• We make it easy for your current team to transition to InLife
Rostering a team you can trust
How we do it
• Rosters always done locally with your coordinator to meet the specific needs of you and your team
• A user-friendly online rostering system that also works like magic on the phone
95% of clients say they get along with the team who support them
• Rosters are set eight weeks in advance, to ensure your team are well prepared
• An after-hours team to help fill shifts at the last minute
• Coordinators and client service managers will even jump in and help cover shifts if needed
Goals together
With your team in place, we also help you get on with your life!
A community working together
You’ll find InLife friendly and inclusive, and we love to celebrate client success.
Staying on track
Your personal newsfeed keeps your team connected and informed, to support you towards your goals.
Pushing boundaries
Dignity of risk — the right for clients to make their own decisions about their life - is enshrined at InLife from the top down.
By-the-book guidelines aren’t always in line with achieving goals. That’s where our experience comes into play.
If you want to give things a go, we’ll go above and beyond to support you.
Spending money
We contribute $100 per month for you to spend towards achieving your goals.
Safeguards to fit you
We take a practical and sophisticated approach to safeguarding and quality tailored to you.
Strong foundations
• NDIS-registered, including high intensity and behaviour support
• Not-for-profit, with no service delivery conflicts of interest
• Strong corporate governance including representation of people with disability on our board
• Thorough and accessible complaints and incident reporting procedures
• Hundreds of years of combined disability sector experience in our client service management team
• Highly experienced supporting clients with complex needs
Leading-edge practice
• Strong investment in training and development (nurse educator on staff, learning forums, online resources and more)
• Sophisticated use of data analysis to support decisions
• Strong advocates for our clients
positive98% score in recent registration audit
• Proactive approach to reducing restrictive practices
• Experience grappling with complex issues
• Great at collaborating with other experts and specialists
Client-specific training plans are delivered via mobile…
MyLearning
Our training modules include instructional videos and resources specific to each client. You can be confident your support workers are well trained and prepared for each shift.
…or in-person with online assessment…
…and all tracked on myLearning.
InLife nurse educator
Jane
We personalise quality — not everyone’s safeguarding needs are the same
• Client-specific training plans combine face-to-face training, shadow shifts and e-learning. They’re tracked and delivered via our mobilefriendly myLearning platform
• Custom shift notes provide primary evidence to inform support strategies and funding reviews
• Client service managers approve behaviour support plans (BSPs), not someone from outside your team
• If safeguarding or compliance requirements aren’t relevant for you, we won’t bug you about them!
Making the move
Whether this is your first time accessing in-home support or you’re switching providers, we take a thoughtful, considered approach to your transition.
Transitioning to InLife
No unnecessary barriers. No problem collaborating with other providers. No worries. The transition process is straightforward with your client service manager and coordinator to guide you.
You can transition at your own pace – only a bit to start with, or use us in collaboration with another provider, it’s up to you.
Bring your team
If you want to bring your current assistants with you, you can — we’ll welcome them to the InLife community. Once they meet compliance requirements they can enjoy everything InLife has to offer.
Transitioning from hospital and aged care
We love helping people move from a hospital or aged care facility to independent living. Your InLife coordinator starts working with you straight away to gain hands-on experience. This helps the coordinator train your team ready for your arrival home.
Support worker Dama with client Brianna and her baby
What our clients say
“We have a good variety of personalities on the team. Everyone brings something unique and is really great.”
94% feel comfortable speaking up when they are unhappy about something
“InLife is different. They actually work for us... they listen to me. I tell them and they make it happen.”
“The standard of coordination and quality of carers is amazing. InLife has been by the far the best.”
“My coordinator always involves me in decisions about my supports.”
Our model works length of relationship
Client example
• 37-year-old male with level 3 autism, Tourette’s and acquired brain injury
• History of significant trauma and abuse prior to joining InLife
• Moved into own home with InLife support in December 2018
• 2:1 full time roster, with complex behaviour support plan and medication routine
Current support team
Over 4 years rs
84% of clients would recommend us to family or friends
4years
