Cloud Marketplace Quick Start Guide - UK

Easily Sell, Provision & Manage Cloud Solutions Welcome!

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Ingram Micro Cloud Marketplace Quick Start Guide Table of Contents 1.

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Welcome The Cloud Opportunity About Ingram Micro Cloud The Cloud Marketplace Ordering via the Cloud Marketplace Reseller Control Panel Customer Control Panel Case Studies Support & Contact

Š 2018 Ingram Micro Inc. All rights reserved.

Hong Kong

Watch video Getting Started on the Cloud Marketplace Singapore

Australia

New Zealand

Congratulations, you are now part of the Ingram Micro Ecosystem of Cloud with access to cloud solutions and services, expertise and much more. Login to your Cloud Marketplace account and find out how to become a successful cloud provider.

In this Quick Start Guide you will find everything you need to easily sell, provision and manage cloud solutions on any device at anytime, anywhere.

We look forward to working with you!

Renee Bergeron Senior Vice President Global Cloud Channel Ingram Micro

The cloud is redefining business.

This means new business models and different conversations with different audiences.

Download Whitepaper

Š 2018 Ingram Micro Inc. All rights reserved.

The Cloud Opportunity “The global public cloud market will top $178 billion in 2018, up from $146 billion in 2017 and is growing at a 22 percent compound annual growth rate.� according to Forrester analyst Dave Bartoletti from Forrester Research.

The cloud is happening. It is not a matter of whether, but when your clients will move their applications, infrastructures and data to the cloud. By 2020 eight out of ten small businesses will have fully adopted cloud computing, according to Forrester research.

The research also indicates that the cloud is growing six times faster compared to the overall IT market. The cloud market is expected to more than double in the next few years. So why not utilise this opportunity?

Watch video Ingram Micro Ecosystem of Cloud

“The way we do business changes.

Speed, agility and simplification are crucial to any business succes!”

Nimesh Davé Executive Vice President Global Cloud Computing Ingram Micro

© 2018 Ingram Micro Inc. All rights reserved.

About Ingram Micro Cloud We empower partners and service providers to easily deliver, manage and monetize the entire lifecycle of cloud based infrastructure, services and IoT subscriptions; while simplifying digital transformation with confidence, speed and agility.

Ingram Micro Cloud is a global division of Ingram Micro Inc. (NYSE: IM) with a comprehensive offering and support, so that you can focus on selling, building and delivering IT solutions and services to solve your clients’ business challenges.

Learn more about Ingram Micro, it’s leadership, vision, values and history.

30

45,000+

1250+

Cloud Marketplaces Worldwide

Channel Partners Registered on Cloud Marketplace

Cloud Associates

200,000+

27+

1/3

Resellers

Million seats managed

World's Top Telcos

1

Easily sell, provision and manage cloud solutions on any device at anytime, anywhere.

Go to Cloud Marketplace

Š 2018 Ingram Micro Inc. All rights reserved.

Click LOG IN at the top, right-hand side of the page.

2

Automated & Scalable An automated platform that is scalable to any size and can be managed from anywhere, at any time.

One Single Platform Real-time ordering, provisioning, managing and invoicing.

Enter your Ingram Micro login credentials.

3

Enablement Expertise, solutions and enablement programs empoyer you to easily configure, provision and manage cloud technologies.

In the dialogue box that appears, click Activate Reseller Account Now.

4

24/7 Support A team of dedicated professionals available to help you 24/7.

Enter all of your reseller account information in the required fields.

After filling in the required fields, be sure to review the Ingram Micro Terms and Conditions before clicking Place Order at the bottom of the page.

Ordering via the Cloud Marketplace Here is how you can simply order subscriptions for different cloud services and solutions via the Ingram Micro Cloud Marketplace to deliver to your customers.

See our complete catalogue of cloud solutions

Ordering an Office 365 Subscription with a New Tenant

In this example, we will guide you through the steps required to order Office 365 subscriptions with monthly billing to a new tenant.

1 Once logged in, click on ‘Microsoft Office 365’ from the Cloud Services dropdown menu

2 Select ‘Microsoft Office 365 Monthly Billing’

3 A welcome message will appear.

Click ‘Continue’ to proceed in the order process.

© 2018 Ingram Micro Inc. All rights reserved.

4 On this page you can choose the plan and subscriptions that best suit your business needs.

Select the number of seats required for each plan type. For more information on each plan, click ‘Show/Hide Plan Comparison’ near the top of the page.

For this guide, we selected 1 subscription for ‘Office 365 Business Essentials’

1

5 Scroll down and click ‘Continue’

6 The next page shows recommended services & solutions to go with the Office 365 subscription.

Select additional service(s), or Skip and Proceed with the order at the bottom of the page

7 Review your order and: - -

© 2018 Ingram Micro Inc. All rights reserved.

Click ‘Save as’ to save your order for continuing at a later time Click ‘Proceed to Checkout’ to continue

8

End Customer Account Information Please provide your end customer account and contact information for the current order.

You may specify an existing customer account or select ‘New User’ to submit information for a new customer.

Note: The end customer will receive e-mail notifications if their e-mail address is specified below.

You may provide an alternative e-mail address if you choose not to send out any notifications to the end customer.

You may select an existing customer account, or choose ‘New User’ to enter a new customer.

Click ‘Continue’ to proceed to Reseller Billing Information

Reseller Billing Information

9 Select your preferred payment method

About Payment Methods Ingram Micro Cloud provides a variety of payment methods in Europe, including: Credit Card, Wire Transfer and Direct Debit.

Default Payment Methods: • Credit Card • Wire Transfer • Direct Debit Credit Card A credit card payment is a payment that is directly charged from the bank account that the credit card is connected to.

The funds will be deducted from the payer’s account at the time of purchase. For monthly recurring licenses and services, the funds will be deducted on a monthly base.

Yearly subscriptions will be deducted on a yearly base.

Each bank has its own policy of deducting the funds from the account at a certain time.

Wire Transfer A wire transfer or bank transfer is a way of transferring funds from one bank to another. The wire transfer will take place once the payee (the one who needs to receive the payment) has provided the wire transfer details to the payer (the one who needs to the pay the funds). The payer has to send the funds via electronic bank transfer to the account details of the payee within a specified timeframe. The timeframe is generally set within the payment terms and conditions determined by the payee.

Direct Debit Direct Debit allows for the funds to be transferred automatically from the payer’s bank account on or before the payment due dates. In order to start with Direct Debit, a Mandate form has to be signed by the payer to confirm authorization. Once the Mandate has been authorized, payments will be made via Direct Debit from that moment onwards.

© 2018 Ingram Micro Inc. All rights reserved.

10 Review your order details and check the boxes to agree to the Reseller Acknowledgement and the Ingram Micro Cloud Services General Terms of Service

The order is now complete. You will see the message below, and you will also receive a confirmation email. If your customer’s account contains their email address, they will also receive a notification email at this time.

Your order has been submitted and is being processed.

The Office 365 subscription is typically provisioned within 4 hours, sometimes in minutes. After provisioning is complete, the subscription details will be available to view in the Customer Control Panel.

See our complete catalogue of cloud solutions Available on Cloud Marketplace:

+more

Reseller Control Panel The Reseller Control Panel is a rich tool to help you manage your customers’ services and solutions including account and billing management.

After activating your account, you will see the Control Panel link as shown in the screenshot on the right.

Click that link to log in to the Reseller Control Panel

There are two interfaces within the Reseller Control Panel: Operations and Billing.

Operations The Operations interface handles back-end provisioning and is the default view when you log in to the Reseller Control Panel.

This option is seldom used by resellers; you will most often click on the Billing button at the top, right-hand side of the page to navigate to the Billing interface.

Š 2018 Ingram Micro Inc. All rights reserved.

B

Billing

The Billing interface is where your account and billing management is located, and this is where you will do most of your work within the Reseller Control Panel.

Customer Control Panel The Customer Control Panel is a rich tool to help you manage your customers’ services and solutions including account management and billing management.

Access a Customer’s Control Panel:

1

Go to Customers overview

Access your own Customer Control Panel: Click on the My Subscriptions link on the top, right-hand side of the page.

2 Click here to access this customer’s control panel.

© 2018 Ingram Micro Inc. All rights reserved.

Customer Control Panel

Ordering subscriptions through the Customer Control Panel 1.

Click ‘Manage Subscription'

2.

Change the number of licenses

3.

Confirm order details and click 'Change'

Patrick Vardeman President & CEO, Accudata Systems “Ingram Micro has been a key strategic partner, helping us with our cloud offering, pricing, sales plan, marketing programs and service delivery. Ingram has helped us to expand our customer relationships and bring more value to our customers.”

Steve Bargiachhi CEO, ProTech “There’s no question Ingram Micro has helped us to move quickly and to lower the barriers of entry to the cloud. It’s really nice to walk into a customer and know there’s almost nothing we can’t offer them working with Ingram as our partner.”

Kevin J. McCarthy President & COO, Afinety, Inc. “Partnering with Ingram Micro Cloud has helped us broaden our reach in the cloud service market by providing the tools, resources and infrastructure we need to quickly and successfully grow our practice, and continuously exceed customer expectations.”

Ingram Micro gives its customers easy access to an agile community through its unparalleled Ecosystem of Cloud where all participants have a mutual beneficial relationship.

© 2018 Ingram Micro Inc. All rights reserved.

Lifting your business into the cloud? Need help choosing the right solutions?

Our team of experts is here to help.

Go directly to Cloud Marketplace

Contact your local Cloud Sales team

Contact Cloud Support

0371 973 3060

0371 973 3060

cloud@ingrammicro.co.uk

cloud@ingrammicro.co.uk

See our complete catalogue of cloud solutions

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