How to use E-RMA?

Visit www.ingrammicro.be and login with your credentials

After login select the ‘E-RMA Request button’ (direct access to Invoice view) or …

…. select “MY account” to access your account statements:

Select the proper invoice from the overview, or select it through the filter criteria (serial number, outbound delivery, customer PO,...)

After selection of the invoice, press the ‘return items’ button above:

Enter your reference number, select the reason, quantity (potential vendor RMA + end user invoice – if needed and put in your comments)

After filling all the date Press ‘continue’, validate your RMA request and press submit. Once the RMA Request is handled, a confirmation will be sent through e-mail.

If you have any questions/comments or need help from our Customer Service, please contact us on customer.service.be@ingrammicro.com