Transforming lives Reducing re-offending Creating safer communities
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Welcome
Our mission is to enable better lives. We help governments and employers design and deliver services that create opportunities and drive social change. Our specialist justice services transform lives, break the cycle of re-offending, and create safer communities.
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Offending damages society and people in trouble with the law often find it difficult to change their behaviour, even when they want to. Rehabilitating people both protects the public and builds a stronger society in the long term. Ingeus supports people at every stage of the justice system through specialist rehabilitative services. We design and deliver interventions in the community and in prison. Our services offer a whole-person approach, supporting people with their health and wellbeing, housing, employment, training needs and much more. We have worked with people in the criminal justice system since 1997, more recently as the lead partner in the Reducing Re-offending Partnership (RRP), managing two Community Rehabilitation Companies, where we supported more than 50,000 people. Our award-winning teams and comprehensive evidence base give us a unique insight into what works, and we constantly challenge our thinking to improve outcomes for people on their rehabilitation journey. 3
Our services Our extensive experience provides an ever-growing range of services to people involved in the criminal justice system. We have proven and independently evaluated expertise leading and delivering services in a wide range of areas including: Through-the-gate resettlement Arts-based interventions
Education, Training & Employment (ETE)
Veterans services Gangs and knife crime
Housing support
Work with young adults
Restorative justice Cognitive Behavioural interventions Domestic abuse (perpetrators and survivors) 4
Peer mentoring
Women’s services
Substance misuse interventions
Finance, Benefit & Debt
Health and Wellbeing
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How we work Our approach is to lead by example - we are the main delivery partner in all our contracts. This is what sets us apart.
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We value the experience of people on probation in designing services and integrate peer support throughout interventions for both people in prison and in the community.
al p a rtn e u rs Eq We adopt a collaborative approach to supply chain management and build ongoing relationships with a wide range of organisations to deliver high quality services.
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We take different approaches and adapt service provision to the needs of a specific prison or local community.
We are proud to have a highly skilled and committed team who provide a foundation of expertise that drives innovation and high quality in all that we do. e
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We invest substantial resources to improve service delivery; examples include a dedicated accommodation fund and trauma-informed training and clinical support for every member of our team.
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promise:
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In all our services, we
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This doesn’t mean we do everything ourselves. We believe in collaboration and our teams are embedded in national, regional and local networks, creating strong and equal partnerships with a statutory, voluntary, and private organisations.
We work with like-minded partners to provide the right solution and prioritise the best possible service; and our size allows us to flexibly deliver services to meet local needs as well as give national scale.
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We are proud to have a highly skilled and committed team who provide a foundation of expertise that drives innovation and high quality in all that we do. Many of our team started their journeys as people using our services – giving us direct knowledge and understanding of what works, and what doesn’t.
We invest substantial resources to improve service delivery; examples include a dedicated accommodation fund and trauma-informed training and clinical support for every member of our team.
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We focus on each individual and their personal needs and circumstances.
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Ingeus Justice
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A person-centred service One of the things that makes Ingeus different is our commitment to lived experience – we place service user involvement and the influence of people with lived experience at the heart of everything we do. This enables us to design (and re-design) interventions which are better suited to meet the needs of our service users. Our Peer Mentoring programme has been critical to supporting thousands of people on probation supervision. Peer mentors provide a lived example of success as well as advising, encouraging, and supporting people to turn their lives around. The Ingeus Academy is a formal supported routeway through which people on probation can gain employment with us and receive ongoing support as they make the transition from volunteer to employee.
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We actively recruit from our service users, providing an 8-session programme of training that allows people to work as volunteer mentors, delivering appropriate aspects of our services. As paid roles within our justice division become available, we encourage and support our mentors to apply. Once successfully employed, we provide additional wraparound support to ensure that people can sustain their employment and progress within our business.
We have increased the diversity of our workforce and developed a new recruitment pathway. The Ingeus Academy values lived experience and delivers a workforce with a high level of personal motivation to help others.
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What our customers say about us
“Outstanding”
“Good examples of leadership and
Our Through-the-Gate work was officially rated as “outstanding” by Her Majesty’s Inspectorate of Prisons who highlighted:
staff and providers who are committed
innovation, supported by enthusiastic to providing effective services to prepare people for release from prison.”
“An amazing thing happened yesterday...” The Ingeus Reset course ran at HMP Leeds as a group session… and it was fantastic! It was delivered on the Resettlement Wing to 3 individuals who were all on recall. The course aims to support recalled individuals with wellbeing and smart goal setting. All participants were able to identify positive things about themselves, measured their current situation and future goals using the ‘wheel of life’ … it was a great way to
Emma’s Story “I was released from custody in 2014 and started attending probation at New Dawn New Day, where I met a peer mentor called Mandy. Mandy supported me through my sessions and helped me realise the service was there to support me and not trip me up.”
build trust for further work pre and post release which Ingeus offer. “I was genuinely surprised at how well all 3 attendees engaged, one of them has really complex needs. The attendees said they enjoyed it very much. This has got huge potential to offer an intervention to reduce the numbers of individuals recalled and reduce reoffending.” Liz Sunley, SPO HMP Leeds
“After a few months she introduced me
alongside my mentoring. It opened so
to the Ingeus peer mentor team and
many other opportunities.
recommended me to start training to
“I then went on to attend university to
become a mentor myself. At first, I was terrified and could not come into the
“Enthusiastic” “Over the past year we have had the pleasure of working with Ingeus on several projects. Our pilot project, First Act, was successful because of the level of support and engagement provided by Ingeus. We have been all over the UK providing training to Ingeus teams and
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on every occasion, we have been met by enthusiastic, motivated and committed staff. We welcome Ingeus’ willingness to think outside of the box, to embrace the power of creativity, and to engage in dialogue with us about jointly developing new initiatives.” Andy Watson MBE CEO / Artistic Director, Geese Theatre
building on my own, I had someone come and meet me at the car and walk in with me to ease my anxiety. The training was good, I learnt a lot about myself and how best I could use my own life experiences to support others in a similar situation.
study law and then a Masters in clinical criminology, to help me better understand the processes of criminal justice and the journey of offenders. “I have recently started as a paid member of staff with Ingeus, I work as a Health Trainer in the same office where the current peer mentors are training. I would
“With the support of the whole team my
not be here today without the support and
confidence grew and grew, and I was
encouragement I received whilst training
asked to be involved in more activities
and working as an Ingeus peer mentor.”
Ingeus Justice
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Our impact
Independent analysis of a cohort of over 12,000 individuals receiving our ETE support found that their one year reconviction rate fell by 8.5 percentage points.
We measure the impact of our work in a variety of ways, including independent outcome evaluations; via the formal assessments of commissioners and inspection bodies; and, importantly, by the change we make to individuals’ lives as illustrated by case studies like Emma and Zoe’s stories. In 2021, we commissioned independent criminal justice expert, Russell Webster, to evaluate the impact of our two Community Rehabilitation Companies. Highlights included: •
The first Prison Arts Festival in the world which is now broadcast in over 50 prisons.
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Recruiting more than 120 staff who have lived experience of the criminal justice system, and started their contact with us as users of our services.
You can read the full evaluation reports at https://www.ingeus.co.uk/services/ justice/crc-evaluation-series
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Delivery of services We deliver a wide range of programmes across the UK, these currently include Commissioned Rehabilitative Services (CRS), Integrated Rehabilitative Services (IRS), CFO3, and CFO Activity Hubs.
Zoe’s Story
NEWCASTLE
CRS – Education, Training & Employment
YORK
South Central, East Midlands, North East
CRS/IRS – Accommodation South Central, Greater Manchester
CRS – Dependency and Recovery
MANCHESTER
North East, North Yorkshire, West Yorkshire
When 46-year-old Zoe found herself with yet another probation order five years ago, she knew it was finally time to change her life.
eating. She has already gained her
East Midlands, Yorkshire and Humber, North East, West Midlands
Ingeus quickly recognised Zoe’s potential
“It would have been much easier
CFO3
to become a volunteer mentor. After just
CRS – Finance, Benefit, and Debt
NOTTINGHAM
East Midlands, West Midlands, Thames Valley, Hampshire
CRS – Personal Wellbeing
to support others and encouraged her
North East, Yorkshire and Humber, East Midlands
eight weeks, she was invited to apply for
CFO Activity Hubs North East
Health Trainer Services East Midlands
BRISTOL LONDON
Improvement and her next step is to turn the Certificate into a Diploma.
for Ingeus to recruit somebody with qualifications and experience in this kind of role. But they can see the benefit of
a job as a customer services site host,
someone helping who has been through
where she spent the next two years
similar situations. Ingeus is prepared to
before becoming a paid health trainer in a
put time and effort into me, they see me
new Ingeus service.
as a person and have helped to re-build
As a Health Trainer Zoe has face-to-face
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level 3 Certificate in Health & Wellbeing
my self-worth and self-esteem.
meetings with service users, signposting
“Getting a job with Ingeus has helped me
them towards ways to improve their
to turn my life around. They have given
mental and physical health – from
me the right support to be able to take on
organising appointments with a GP
the role as a health trainer. Now, it’s my
or dentist, to encouraging healthy
turn to help others.” 15
Contact the team Adam Hart Chief Operations Officer ahart@ingeus.co.uk Peter Jones New Business Director pjones1@ingeus.co.uk Carrie Peters Director of Operations capeters@ingeus.co.uk
About Ingeus UK
Read our story and meet some of the team at ingeus.co.uk, and stay connected on social media – see you there!
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Part of the international human services organisation, APM Group, our mission is to enable better lives. We help governments, employers, and local partners design and deliver services to solve challenges, improve opportunities, and create strong societies. Every day our teams across the UK help people improve their skills, employment, health and wellbeing. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.