Issue No.11 / July 2022 What’s inside... Page 2 APM board members visit from Australia Page 5 Inspiring digital change in Greater Manchester Page 6 Sunny sponsorship of Lewisham’s People Day event
We were delighted to welcome the Mayor of London, Sadiq Khan, to our centre in Hackney on Friday 15th July. The visit was part of the launch of new measures to ensure Londoners can get the skills they need to get into good work – including key changes to London’s Adult BudgetEducation(AEB)and £2 million investment for skills, careers and employment support.
Issue no.11 / July 2022 Ingeus Newsletter 1
Sadiq Khan visits Hackney centre as part of new initiative
Read the full press release here
Visiting Ingeus’ Central London Forward’s Integration Hub, the Mayor joined one of our employability support sessions for Afghan refugees. Sadiq Khan said: It was brilliant to meet some of the Afghan refugees at Ingeus today and I’m glad we can offer such a wide range of fully funded courses and training to people in various stages of their adult education journey.
The measures will benefit an additional 400,000 Londoners, and includes a focus on under-supported groups including disabled people, refugees and the over 50s; and the No Wrong Door programme will join up support to help more people access the right support, no matter their starting point.
APM board
The start of June marked an extremely busy week for our Australian colleagues, including visits to our Restart Scheme in Hackney as well as a special event to recognise the 20th anniversary of Ingeus in the UK, attended by colleagues, partners, and customers past and present.
Ingeus was founded in Australia in 1989 to help people realise their potential –and while lots of other things may have changed, our core purpose hasn’t. We’re now part of the APM Group family delivering services across 11 countries, all united in our mission to enable better lives. Our teams met with Group CEO, Michael Anghie; Founder and Executive Chair, Megan Wynne, Tim Sullivan, and Neville Power to share their passion and programmes for making a positive difference as well as discuss plans to support even more people in the future. We can’t wait! members
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We were delighted to welcome colleagues from APM Group in Australia, including members of the APM board, to the UK last week. It’s been a long time!
visit from Australia
Friday 15th July was World Youth Skills Day, an annual celebration of how important it is to equip young people with skills for meaningful employment, entrepreneurship, and life in general.
A recent NCS report stated that 70% of participants felt more confident about getting a job in the future as a result of going on NCS.
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Read more about NCS in our latest blog.
NCS supports young people build skills for work and life, enhance their CVs, as well as give back to their communities.
The teens sprang into action and shone a light on topical issues through activities such as renovating and decorating public spaces, creating leaflets for mental health charities, clean up campaigns amongst so much more! All the while, providing them with valuable transferable skills that they can use to progress in careers or further education.
It was a great opportunity to shine a spotlight on our NCS programme and celebrate that NCS has benefited 600,000 people to-date, of which Ingeus are proud to have supported over 130,000 since 2010.
Celebrating NCS on Youth Skills Day
Single mum Donna, 19, had the motivation and determination to make positive changes to her life – but needed support to move forward. She was living in assisted accommodation for young parents and had problems with her mental health. Donna had previously worked in the care sector but dealing with end-of-life patients had badly affected her mental wellbeing.
After joining the FutureYou programme delivered by Ingeus and partners in Greater Manchester, things began to move very quickly for Donna. The programme was set up to provide tailored support and advice to 18- to 24-year-olds who are not in education, employment or training (NEET).
On the day of this initial appointment with Kim, Donna applied for a job at a fast-food restaurant. She was invited for an interview two days later and was offered a full-time job. Donna is now waiting for her uniform and needs to complete some online learning before starting her new role. She will continue to receive support from FutureYou to ensure all the tasks set out in her action plan are completed.
After signing up to FutureYou, Donna was given one-to-one support from Kim, a mentor based at Ingeus partner Wigan Youth Zone. Kim drew up a personalised action plan to help Donna move forward. Donna explained that she had family who could support her with childcare if she got a job and talked about how her mental health had been affected while working in the care sector. She also wanted help with writing a CV as she felt her current one needed updating.
Donna says: I’m so glad that I signed up to FutureYou. Kim has listened, been really positive, and encouraged me to find employment. I can’t believe I have only known her a week and I have already found a job.
Kim adds: I haven’t known Donna for very long but it’s a pleasure to support someone with so much motivation and enthusiasm to find work. It makes the job I do easier, I’m glad that we have been able to support her to a positive outcome.
Donna gets set for successsizzling
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FutureYou involves dedicated mentors working with young people to help them find a job or move into training or education. As well as practical support with writing CVs and applying for jobs, young people can receive help with their mental health and wellbeing.
I genuinely believe this course can help anyone depending on their mind set, it’s about coming out of your comfort zone and helping you achieve your goals.
60 customers have already completed courses with inspiring results!
Catch 22 To help more people get the digital skills they need, we have also been working with Catch22 to help our employment customers access their digital Inspiringcourses.digital change in Greater Manchester
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Digital exclusion is closely linked to the cost-of-living crisis in the UK. As the cost-of-living increases, the poorest families are having to cancel broadband subscriptions, leading to a stronger digital divide. Being offline means simple things like creating or updating your CV to apply for work, or accessing bills and benefit statements, become very difficult. Digital exclusion is also related to an increased risk of mental and physical health problems.
The taskforce has identified one of the most vulnerable groups as care leavers. We will therefore be running a series of money management workshops specifically for care leavers and receiving data chips (pre-loaded SIM cards) from partners on the taskforce to distribute to customers who can’t afford an internet connection.
The Digital Inclusion Agenda for Change has a bold ambition to make Greater Manchester a 100% digitally enabled city – and Ingeus has recently joined the GMCA Digital Inclusion taskforce to help achieve this.
The taskforce brings together organisations from across the city to help combat the upcoming crisis in digital skills and is made up of 180 members from across the industry, VCSC sector, public sector partners, local government, schools and health. Being part of the taskforce involves meeting bi-monthly to share key updates, showcase projects and programmes that are supporting residents to get online and discuss opportunities for collaboration to continue to tackle digital exclusion.
The Fit for Work team undertakes activities with groups of people on probation, taking them out to a wide range of sites in the Peak District National Park and across WorkingDerbyshire.inpartnership with HMPPS CFO3, and Rangers from the Peak District National Park Authority, Fit for Work offers the opportunity to learn new skills; work within a team; identify personal motivations, talents and strengths; as well as goal setting for the Includedfuture.isthe chance to learn a variety of heritage skills transferable to a work environment including:
With the temperatures climbing high, we were ready to welcome the people of London to find out more about the fantastic services we offer from the cooling respite of our Ingeus tent. We’re proud to have sponsored this amazing event which brought the local community together to learn about the services and businesses available to support them – a huge thank you to Lewisham Council for hosting.
We
fun in the sun recently
• Construction methods for paths and walkways
• Recycling pallets into a variety of items. To find out more about CFO3 and Fit for Work, visit co.uk/services/justice/cfo3https://ingeus.
Sunny sponsorship of Lewisham’s People Day event had a of when we sponsored this year’s People Day festival in Lewisham!
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prospects.andwellbeing,to‘LandscapeintroducedTherapy’improvehealth,trainingemployment
• Management of hedges and landscapes • Manufacturing and installation of a variety of types of gates and fencing
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• Dry stone walling
Issue no.11 / July 2022 Ingeus Newsletter 7 / 07 We love to welcome people to our centres, and we love to talk about the positive impact of our services! We love to welcome people to our centres, and we love to talk about the positive impact of our services!
It’s always great to show people the work that goes on behind the scenes –from chatting to customers to working with community partners to integrate local support.
So, our Manchester team had a fantastic afternoon today when Gill Holmes OBE, Director of Contract Management and Partner Delivery for the Department for Work and Pensions, stopped by to visit our Restart Scheme and speak with the team and customers.
Showing others how we enable better lives
We are extremely proud of our our Talent Acquisition team who are finalists for Two Tiara European awards –Creativity in Talent Acquisition and for recruiters.UK’slevelsrecogniseTheAchievement.OperationalTIARAsexclusivelythehighestofserviceinthetopperformingTalentAcquisitionteamisnominatedfortwoawards
Our team has been recognised for the strategic and operational processes that were implemented over a short time period, which enabled the team to hire and onboard over 1,200 new colleagues in 9-months – including new processes, new tools and assessments, new hiring leaders and moving Innovationtimescales.hasbeen ensured through the use of systems such as HireVue and PageUp which provide engaging and tailored candidate experiences through the recruitment process. The team have provided a continuous training programme for hiring leaders to embed the new systems and processes to ensure consistency and high quality, including new toolkits, guide to best practices, and supporting documents. And all during the Covid-19 pandemic where the team moved quickly and flexibly between face-to-face and online recruitment!
Partnering with HSBC to set up bank accounts for the homeless Ingeus UK has been approved as a registered partner with Shelter and HSBC, in aiding and assisting anyone with No Fixed Abode (NFA), to set up a bank account. This initiative covers all programmes and will benefit our most vulnerable customers across all our employment, health, justice and youth services. Without a bank account, it’s impossible to claim benefits or get a job, so this is essential in helping us to enable better lives.
LOW RES Emily Garvey joined Ingeus in 2022 as Head of Talent Acquisition and said: I’m so proud of the team for being nominated for this award and I’m glad that our team’s efforts have been recognised through this nomination.
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Working on Able Future, which supports those in employment with their mental health needs, really does tick all the boxes in terms of the Ingeus values, and it really feels like I am at home in my role.
It’s the first time I have worked in our health division, and it has been ultimately more rewarding than any other contract I have worked on. There is nothing more satisfying than closing the laptop after a long day knowing you have helped so many people and will ultimately allow them to have a more enjoyable life and cope with their own difficult days.”
This month we’re putting Simon, Tansell Brown, Operations Support Manager for Able Futures, in the spotlight.
We asked Simon some of life’s essential questions: Summer or Winter? Summer every time – I love the outdoors. Chocolate or sweets? It would have to be Chocolate –Caramac is King. Night or morning?
Simon Tansell Brown, Able Futures Find out more about Able Futures at able-futures.co.uk
Simon has been with the business for 18 years in a variety of different roles, and is now enjoying it more than ever: “My original profession was a cook, and I completed around 10 years in hospitality. After returning to study and completing a Human Sciences degree, I fancied a change and I secured a job as a Marketing Administrator. Nearly 18 years later along with several jobs and internal promotions through various mergers and acquisitions, I am now Operations Support Manger for Able Futures overseeing its Contact Centre and Employer Team operations.
Getting to know you with...
Morning - I guess it’s an age thing as once upon a time I preferred the night. City or countryside? Countryside as I love the raw beauty of nature. Cats or dogs? As a family we have 4 cats so it’s got to be cats – Woody, Hulk, Harley Quinn and Lynx. Dressed up or casual? Casual – after years in suits and ties I now love a t-shirt more. Phone calls or emails? Phone calls as it’s good to talk. Books or films? Books because there’s nothing like that new paper smell. Night out or night in? Night in more and more since I hit 50 this year. Holidays or home comforts? Holidays as often as possible with family and good friends.
