Central London Works in 2021:
Transforming lives in a year of change
Ingeus specialises in supporting long-term unemployed people, many with disabilities and health conditions, into work. Across Central London, our teams of employment and health advisors support thousands of people into meaningful jobs each year, working with employers and partners across the Capital to transform the lives of jobseekers far removed from the labour market. This support, named Central London Works, gives free, expert assistance to unemployed central London residents as part of the Work and Health Programme. It is commissioned by Central London Forward and part-funded by the European Social Fund. Operating since March 2018, Central London Works takes a wide-angle lens to individuals’ employment barriers. From health, housing, and literacy issues; to cultural, personal and practical considerations, Ingeus’s teams have amassed unparalleled experience of supporting people on their journey back to employment. This knowledge, along with an established network of agency, community and charity partners, has been instrumental in delivering outstanding outcomes for Central London Works’ participants during the tumultuous and at times relentless changes of 2021.
2|
|3
Local solutions Central London Works operates across 12 Central London Forward boroughs, including some of the most deprived areas of the Capital. Ingeus and our partners are based in the heart of these communities, delivering services in Camden, the City of London, Hackney, Haringey, Islington, Kensington and Chelsea, Lambeth, Lewisham, Southwark, Tower Hamlets, Wandsworth and Westminster. The integration of community networks and partnership working with local services – including 17 Jobcentre Plus centres – ensures effective wraparound support structured to each person’s needs. Almost half of new participants joining Central London Works in 2021 had a health condition or disability. Many faced financial hardship, digital poverty and other exclusion issues destined to have a negative impact on their lives and families without intervention. Ingeus addressed these barriers, and more, providing specialist physical and mental health support; IT equipment; skills and vocational training; information, advice and guidance, both in person and online, to boost engagement, confidence, and employment prospects. The results are testament to the determination, resilience and adaptability of all the Ingeus staff, partners, and of course participants, on the programme. Despite the unpredictable past year, Central London Works delivered positive social impacts including thousands of job starts in 2021, dramatically improving the long-term life chances of its participants, and enabling better lives.
4|
|5
Enabling Better Lives in 2021
4,604
£2.5m new customers joined Central London Works
2,328
20+
specialist sectorbased work academies delivered
6|
spent supporting customers’ needs
4,225 people achieved a job start
skills courses completed
7,447 appointments provided by our Health Team
Supporting Central London communities.
40
3,572
people supported into new careers with Ingeus
health workshops attended
2,137
customers provided with a digital device
Borough
Customers joining Central London Works
New job starts
Camden
312
273
Hackney
625
548
Haringey
546
623
Islington
584
495
RBKC
126
151
Lambeth
639
561
Lewisham
289
250
Southwark
468
385
Tower Hamlets
462
495
Wandsworth
335
275
Westminster
218
169
Grand Total
4604
4225
Referring Jobcentre Plus
Customers joining Central London Works
New job starts
Barnsbury
397
298
Finsbury Park
337
298
Forest Hill
246
205
Hackney
474
422
Hoxton
322
290
Kennington Park
231
136
Kentish Town
224
183
London Bridge
239
285
North Kensington
117
139
Peckham
178
134
Poplar
291
317
St Marylebone
305
268
Stockwell
305
252
Streatham
362
290
Tottenham
264
273
Wandsworth
186
163
Wood Green
204
272
Grand Total
4682
4225
|7
Ethnicity
Customers
Asian/Asian British – Bangladeshi
6.09%
Asian/Asian British – Chinese
0.44%
Asian/Asian British – Indian
1.74%
Asian/Asian British – Other
2.62%
Asian/Asian British – Pakistani
1.58%
Black/African/Caribbean/Black British – African
15.75%
Black/African/Caribbean/Black British – Caribbean
14.94%
Black/African/Caribbean/Black British – Other
3.06%
Mixed/Multiple – Other
1.86%
Mixed/Multiple - White and Asian
0.67%
Mixed/Multiple - White and Black African
1.32%
Mixed/Multiple - White and Black Caribbean
2.56%
Don’t know: 6.67%
Prefer not to say: 2.10%
Don’t know: 6.62%
Prefer not to say: 2.10%
Other ethnic group – Arab
2.31%
Other ethnic group - Other
3.99%
No: 82.55%
Yes: 8.68%
No: 83.13%
Yes: 8.14%
Participant chose not to say
3.26%
White - English/Welsh/Scottish/Northern Irish/British
25.28%
White - Irish
1.40%
White – other
10.77%
White - Roma, gypsy or Irish traveller
0.36%
Grand Total
100.00%
Housing status Upon Joining
Customers
Homeless/rough sleeping
0.62%
Homeowner - outright
1.71%
Homeowner with mortgage
2.62%
Hostel
1.48%
Living with family
17.09%
No fixed address (e.g. staying with friends on a temporary basis)
1.97%
Rented social housing
46.19%
Rented with private landlord
21.71%
Supported housing
2.13%
Temporary accommodation
4.49%
Grand Total
100.00%
Male: 50.64%
8|
Transgender: 0.07%
Need support with writing
Age Group
Don’t know: 6.62%
Prefer not to say: 2.10%
18-24: 6.30%
41-50: 21.92%
No: 80.33%
Yes: 0.95%
25-30: 15.41%
51-60: 25.10%
31-40: 22.37%
61+: 8.89%
48%
of customers joining Central London Works in 2021 had a health condition or disability. The most reported primary health conditions were:
Debt problems
Gender
Female: 49.29%
Need support with reading
Need support with maths
No: 74.15%
Prefer not to say: .47%
Not Sure: 3.77%
Yes: 21.61%
Anxiety and Depression
Muscular Skeletal Conditions
Diabetes |9
LOW RES
Faith’s Story Faith joined the Central London Works, Work and Health Programme, in 2020. When she joined us, she was struggling to find employment due to childcare costs. Faith’s caseworker immediately got to work addressing Faith’s childcare issues and soon realised that Faith was eligible for additional childcare support through Universal Credit. With her Caseworker’s support, Faith was soon able to address her childcare concerns and could focus on searching for employment. After getting to know Faith, her Caseworker began to think that she would make a fantastic Caseworker herself and referred Faith to the Advisor Sector-Based Work Academy Programme being run by Central London Works in partnership with South Thames College. After completing the 2-week intensive course, Faith gained several qualifications including Information, Advice and Guidance and Customer Service. With her Caseworker’s continued support, Faith aced her interview and in late 2021 was offered a role as an Advisor! At the time of writing, Faith has started her role and is enjoying every minute! She continues to receive in-work support from the Central London Works team.
10 |
| 11
www.centrallondonworks.co.uk
Central London Works is delivered by Ingeus and co-financed by the European Social Fund.