Central London Works Impact Report 2021

Central London Works in 2021:

Transforming lives in a year of change

Ingeus specialises in supporting long-term unemployed people, many with disabilities and health conditions, into work.

Across Central London, our teams of employment and health advisors support thousands of people into meaningful jobs each year, working with employers and partners across the Capital to transform the lives of jobseekers far removed from the labour market.

This support, named Central London Works, gives free, expert assistance to unemployed central London residents as part of the Work and Health Programme. It is commissioned by Central London Forward and part-funded by the European Social Fund.

Operating since March 2018, Central London Works takes a wide-angle lens to individuals’ employment barriers. From health, housing, and literacy issues; to cultural, personal and practical considerations, Ingeus’s teams have amassed unparalleled experience of supporting people on their journey back to employment. This knowledge, along with an established network of agency, community and charity partners, has been instrumental in delivering outstanding outcomes for Central London Works’ participants during the tumultuous and at times relentless changes of 2021.

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Local solutions Central London Works operates across 12 Central London Forward boroughs, including some of the most deprived areas of the Capital.

Ingeus and our partners are based in the heart of these communities, delivering services in Camden, the City of London, Hackney, Haringey, Islington, Kensington and Chelsea, Lambeth, Lewisham, Southwark, Tower Hamlets, Wandsworth and Westminster.

The integration of community networks and partnership working with local services – including 17 Jobcentre Plus centres – ensures effective wraparound support structured to each person’s needs.

Almost half of new participants joining Central London Works in 2021 had a health condition or disability. Many faced financial hardship, digital poverty and other exclusion issues destined to have a negative impact on their lives and families without intervention. Ingeus addressed these barriers, and more, providing specialist physical and mental health support; IT equipment; skills and vocational training; information, advice and guidance, both in person and online, to boost engagement, confidence, and employment prospects.

The results are testament to the determination, resilience and adaptability of all the Ingeus staff, partners, and of course participants, on the programme. Despite the unpredictable past year, Central London Works delivered positive social impacts including thousands of job starts in 2021, dramatically improving the long-term life chances of its participants, and enabling better lives.

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Enabling Better Lives in 2021

4,604

£2.5m new customers joined Central London Works

2,328

20+

specialist sectorbased work academies delivered

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spent supporting customers’ needs

4,225 people achieved a job start

skills courses completed

7,447 appointments provided by our Health Team

Supporting Central London communities.

40

3,572

people supported into new careers with Ingeus

health workshops attended

2,137

customers provided with a digital device

Borough

Customers joining Central London Works

New job starts

Camden

312

273

Hackney

625

548

Haringey

546

623

Islington

584

495

RBKC

126

151

Lambeth

639

561

Lewisham

289

250

Southwark

468

385

Tower Hamlets

462

495

Wandsworth

335

275

Westminster

218

169

Grand Total

4604

4225

Referring Jobcentre Plus

Customers joining Central London Works

New job starts

Barnsbury

397

298

Finsbury Park

337

298

Forest Hill

246

205

Hackney

474

422

Hoxton

322

290

Kennington Park

231

136

Kentish Town

224

183

London Bridge

239

285

North Kensington

117

139

Peckham

178

134

Poplar

291

317

St Marylebone

305

268

Stockwell

305

252

Streatham

362

290

Tottenham

264

273

Wandsworth

186

163

Wood Green

204

272

Grand Total

4682

4225

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Ethnicity

Customers

Asian/Asian British – Bangladeshi

6.09%

Asian/Asian British – Chinese

0.44%

Asian/Asian British – Indian

1.74%

Asian/Asian British – Other

2.62%

Asian/Asian British – Pakistani

1.58%

Black/African/Caribbean/Black British – African

15.75%

Black/African/Caribbean/Black British – Caribbean

14.94%

Black/African/Caribbean/Black British – Other

3.06%

Mixed/Multiple – Other

1.86%

Mixed/Multiple - White and Asian

0.67%

Mixed/Multiple - White and Black African

1.32%

Mixed/Multiple - White and Black Caribbean

2.56%

Don’t know: 6.67%

Prefer not to say: 2.10%

Don’t know: 6.62%

Prefer not to say: 2.10%

Other ethnic group – Arab

2.31%

Other ethnic group - Other

3.99%

No: 82.55%

Yes: 8.68%

No: 83.13%

Yes: 8.14%

Participant chose not to say

3.26%

White - English/Welsh/Scottish/Northern Irish/British

25.28%

White - Irish

1.40%

White – other

10.77%

White - Roma, gypsy or Irish traveller

0.36%

Grand Total

100.00%

Housing status Upon Joining

Customers

Homeless/rough sleeping

0.62%

Homeowner - outright

1.71%

Homeowner with mortgage

2.62%

Hostel

1.48%

Living with family

17.09%

No fixed address (e.g. staying with friends on a temporary basis)

1.97%

Rented social housing

46.19%

Rented with private landlord

21.71%

Supported housing

2.13%

Temporary accommodation

4.49%

Grand Total

100.00%

Male: 50.64%

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Transgender: 0.07%

Need support with writing

Age Group

Don’t know: 6.62%

Prefer not to say: 2.10%

18-24: 6.30%

41-50: 21.92%

No: 80.33%

Yes: 0.95%

25-30: 15.41%

51-60: 25.10%

31-40: 22.37%

61+: 8.89%

48%

of customers joining Central London Works in 2021 had a health condition or disability. The most reported primary health conditions were:

Debt problems

Gender

Female: 49.29%

Need support with reading

Need support with maths

No: 74.15%

Prefer not to say: .47%

Not Sure: 3.77%

Yes: 21.61%

Anxiety and Depression

Muscular Skeletal Conditions

Diabetes |9

LOW RES

Faith’s Story Faith joined the Central London Works, Work and Health Programme, in 2020. When she joined us, she was struggling to find employment due to childcare costs. Faith’s caseworker immediately got to work addressing Faith’s childcare issues and soon realised that Faith was eligible for additional childcare support through Universal Credit. With her Caseworker’s support, Faith was soon able to address her childcare concerns and could focus on searching for employment.

After getting to know Faith, her Caseworker began to think that she would make a fantastic Caseworker herself and referred Faith to the Advisor Sector-Based Work Academy Programme being run by Central London Works in partnership with South Thames College. After completing the 2-week intensive course, Faith gained several qualifications including Information, Advice and Guidance and Customer Service. With her Caseworker’s continued support, Faith aced her interview and in late 2021 was offered a role as an Advisor!

At the time of writing, Faith has started her role and is enjoying every minute! She continues to receive in-work support from the Central London Works team.

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www.centrallondonworks.co.uk

Central London Works is delivered by Ingeus and co-financed by the European Social Fund.