Indo American News • Friday, December 24 , 2010
Online Edition: www.indoamerican-news.com
Friday, December 24 2010 | Vol. 29, No. 52
Indo American News
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The Deols - Bollywood’s angry, cussing superstars are more known for fighting with 20 men, breaking arms and legs than putting on a comedy face. Their new movie “Yamla Paagla Deewana” puts on an effort to do exactly that make you laugh. Talking about the funny take on the movie, Dharmendra said, “We are known for our PJs Sunny’s ‘Dhai kilo ka haath’ mera ‘Dus kilo ka haath’. We have made you cry in ‘Apne’, now we will make you laugh in this film.” The movie is to be released in January 2011.
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ThisWeek WeekInside: inside This
A Townhall meeting on Visas Fizzles out But doesn’t Ignite Eight Suggestions for Improving Visa Services
Gov. Bobby Jindal meets Prominent Indo-American Businessmen in Houston Pg 6
Consul General Sanjiv Arora addressing a townhall meeting at Rice University last Saturday, December 18.
An U Uso so Bridge for community Families with enlisted e Pg 7 Personnel
sher-e sherher-e-Punjab, warmth w in Two Layers, Food & Hospitality Pg 15
r rajan’s Kathai Film to Premiere at 8th chennai c International Film Festival Pg 32
By Jawahar Malhotra HOUSTON: By week’s end, with all the vitriol over the problems in getting visas speedily and courteously, and more complaints flowing to the media and much fewer in support, the Indian Consulate turned to an old fashioned townhall meeting to explain the rules and procedures of issuing the visas that have become the center of the conflict with the community. The long delays and service in receiving visas have already become a topic of conversation across town, with criticism dropping off the lips of some wellconnected folks and the common man who has experienced it first hand, or knows someone who has endured the situation. Demands for changes to the system of doling out visas have fallen on deaf ears, some believe, as the Indian Consulate is the only game in town. “What else do you expect from a bureaucracy?” said one person. Calls from Indo American News to the Indian Embassy for some comment or even an acknowledgement of the problem in Houston have so far resulted in silence. At last call, the matter had been tossed over to Virandar Paul, the Minister of Press, Information and Culture for comment, but there has been none. Reports from Dallas indicate that the matter was brought out to Ambassador Meera Shankar while she was there last week on a tour. The Indian Consulate arranged
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The Four questions that IAN asked and remain unanswered: 1. Why has the visa delivery system deteriorated so much in the past few months? 2. Why did the GOI visa wings not anticipate the huge demand for visas over the past few months, especially during the holiday season and after the influx of applications for OCI cards, and make steps to increase staff and capabilities? 3. What steps will be implemented and when to alleviate this situation? 4. What steps will be taken to improve customer service and customer satisfaction? for what it termed as an information meeting under the auspices of the GOPIO, whose executive Sam Kannappan sent out emails to spread the word. “But the Consulate has been arranging the whole thing,” said Kannappan. The venue selected was the McMurtry Auditorium Duncan Hall at Rice University on Saturday, December 18 at 5 pm. Not only was this venue completely off the beaten track for most community events, it was difficult to find and once there, the parking was $1 for 15 minutes or $4 per hour. And to top it off, coming during the busy holiday
• Get a BO in Gurgaon: Take a page from the service that put India on the road to prosperity and open a back office service center in Gurgaon. Route all phone calls to India. • Get an 800 number with voicemail: Invest in a phone system that provides information as you wait and routes you to different departments: tourist visas, OCI, PIO, surrender certificates. • Expand the Consulate: India can surely afford expanding the staff so that enough time can be spent in other states and on business issues. This will free up manpower for visas. • Call Dale Carnegie: No kidding! Spruce up customer service by getting training in courtesy, being helpful and smiling a lot. • Refreshments anybody?: Have some tea, coffee and some peanuts for those who wait so long. Make them feel welcome. Keep the TV on. • Hold Seminars: Spread the word regarding visas for the public as well as airlines that have to scrutinize the passport before you board. Make sure they understand what an OCI or PIO is from a regular visa. • Do it all online: Jettison Travisa and get all the applications and payments done online. Contact applicants online when there approval is received and then ask for their passports, stamp them and return them the same hour. • Start a PR campaign: The Houston community has done a lot to help the Consulate by opening doors to the local economy and leaders. Show the community you care with an active PR appreciation campaign. season and one weekend become Christmas, it was really expecting a lot from people to attend. And so, attendance was dismal, perhaps 60 people, including most of the 10 Indian Consular staff. continued on page
after a Gap of 22 years, natasha Arora returns miss India UsA crown to Texas
NEW JERSEY: In a glittering function at the Royal Albert’s Palace in Fords, New Jersey, Natasha Arora of Texas was crowned Miss India USA 2010. Rafeiya Hussain, 18, of Virginia and Shreya Sood, 27, of Connecticut were declared first and second runners up respectively among contestants from various parts of the country. Natasha also won the title of Miss Beautiful Skin and Best Talent. Miss India USA is the longest running Indian pageant outside of India. The twenty-ninth annual pageant was organized by the New York-based IFC, headed by Dharmatma Saran, Founder and the Chief Organizer of the Pageant, in association with Royal Albert’s Palace.
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Indo AmerIcAn news • FrIdAy, A decemBer 24 , 2010 • Online editiOn: Ay, On: www.indOamerican-news.cOm O
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