AMITY Staff Wellbeing Alpha Report

STAFF WELLBEING PLATFORM

ALPHA REPORT

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CONTENTS

INTRODUCTION Executive summary Discovery recap DISCOVERY OUTCOMES Initial sitemap Initial screens ALPHA ACTIVITIES Alpha methodology Alpha insights & Iterated screens BETA PLANNING Next steps Userflow Feature roadmap

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16 18 - 27

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INTRODUCTION

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EXECUTIVE SUMMARY The following report describes the journey through the alpha phase of design exploration, in response to the staff wellbeing discovery work carried out in 2021, for an ICS wide digital staff wellbeing portal.

The alpha feature requirements identified in discovery were developed into a series of wireframe screens as prototype designs, and presented to potential users for evaluation.

User feedback in relation to the screens and their functionality was gathered through a series of questions presented in a workshop and a survey.

These insights were interpreted by the Mindwave team, and translated into feature updates and improvements for the next iteration of wireframe proposals, we have included the updated screens in the alpha activities section of the report.

It is hoped that the finalised wireframe screens will be considered by the ICS alongside the next steps, userflow and roadmap proposal in the Beta planning section, as a user tested solutionl for a first stage technical build and soft launch of the service.

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DISCOVERY RECAP From the user insights gathered in discovery, where existing solutions were discussed, 7 key themes were identified as a starting point for the creation of a new digital solution to support staff wellbeing at work:

1) Existing support is not fit for purpose Staff are not fully aware of the existing resilience hub and it was under utilised during covid-19. The general staff perception of occupational health was that it wasn’t seen to be very positive or supportive.

2) Staff do not feel supported to take a mental health or self-care day Staff felt like they had to be at a ‘breaking point’ or ‘sick enough’ to be in bed all day to take a day off.

Staff felt like there isnt enough guidance in place regarding when it’s appropriate to take a sick day. Generally, staff felt it was more acceptable to “call in sick” with a physical rather than mental health issue.

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INTRODUCTION

3) More guidance is needed on shared goals and expectations in relation to absence

4) A sense of feeling “connected” with colleagues can help to support wellbeing and resilience There was much discussion around creating a culture in which mental health protection and self care is at the forefront of organisations agenda and in the minds of all staff on a day-to-day basis to help users to open up more and share their stories, thus removing the pressure of ‘keeping a brave face’, boosting resilience through ‘collaborative therapy’.

5) Staff can feel unheard - sometimes their own health and wellbeing seems like an afterthought Staff sometimes feel “palmed off” with random decentralised resources sent to them as a solution to their health and wellbeing needs. They also felt like they wanted choice in selecting from a range of different support methods.

6) Resources need to be reliable, useful, accessible and easy to find Staff members felt there were many different resources available for both physical and mental health but were supplied and stored in a disparate way and therefore forgotten.They believe that all resources should be system compatible, fully accessible, vetted and visually cohesive to ensure that users would feel like they could rely on what was provided.

7) Training and awareness is paramount Staff were concerned that some individuals would be less able to access the platform than others as they might not be trained or financially able to access technology in the same way as others.

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INTRODUCTION

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DISCOVERY OUTCOMES

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From discovery workshop analysis, the considerations below were recommended as a focus for integration within two distinct sets of defined prototype features, as defined in the initial sitemap and screens on the pages that follow.

STRUCTURAL FEATURES Signposting Clear signposting from other platforms Clear and accessible site architecture Two way signposting between wellbeing and any induction and appraisal platforms

Language Clear descriptions of platform purpose and ethos Clear differentiation from occupational health Platform presented as a “showcase of support” Use of supportive language throughout

Standardisation

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DISCOVERY OUTCOMES

Vetted resources only Visually cohesive, inclusive and standardised look and feel to resources

CONTENT FEATURES Training Platform training facility Resources on the effect of mental health issues on the individual

Tips A forum for sharing success stories Practical suggestions for self care and care of colleagues Tried and tested coping strategies

Tools Absenteeism guidelines Dedicated area for “staff burnout” (forum / community) Links to silvercloud and other apps and websites

Choice Mental health diary Video conferencing and chat facility

Referral Internal self referral facility Counselling / external referral facility

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INITIAL SITEMAP Features were defined to accomodate the aforementioned considerations and a sitemap for the minimal viable product to showcases how the features could sit within the platform was produced as priority below.

DISCOVERY OUTCOMES

Features in dark blue section are considered the platform structural elements, whilst the light blue features define the platform content.

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INITIAL SCREENS From the MVP sitemap we were able to draft a number of prototype screens to illustrate how the most important structural and content features might be arranged and function, in order to explore our riskiest design assumptions through user feedback in alpha phase.

All features in the following initial screens were subject to user scrutiny through means of a visual survey, whilst the content features under the light blue headers were more thoroughly evaluated by means of an additional workshop.

LOGIN

• Select once if you would like to have • Select twice if you would really like to have • Select three times if it's essential to have

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Enter your staff credentials to get instant access

PERSONALISATION

CUSTOMISE RESOURCES

ONBOARDING

CORA SIGN UP

What part of the NHS trust are you from

SECTION 1 OF 3: ABOUT YOU

Your list

choose from dropdown

Work email address

CORA LOG IN Enter your staff login credentials to get instant access

Work email address Burnout

Depression

heroism

Mental health

Covid

Physical health

Enter work email address

Enter work email address What department do you work for?

First name

What is your reason for downloading cora?

Choose from a list

choose from dropdown

Password

Enter first name

Enter password What is your role?

Burnout

Last name

anxiety

Confirm password

heroism

Choose from dropdown

Burnout

Enter last name Sex assigned at birth

training resources for managers

Continue

choose from dropdown

Depression

Physical health

emotional distress

isolating

Password

Enter confirm password

Remember me next time

Are there any other reasons

I accept the Terms & Conditions & Privacy Statement

compassionate leadership

Enter password

Covid

Moral injury

Remember me next time

Mental health

I accept the Terms & Conditions & Privacy Statement

NO

Sign up

Increased alcohol

childcare issues

I'm not a robot

I'm not a robot

YES

weight management

Sign up Continue

These screens demonstrate the onboarding flow, where the user is asked a series of questions relating their demographic and job description, in order to help customise resources based on personal information such as gender, age ethnicity, job role and place of work.

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TERMINATION

TERMINATION Profile

PROFILE FIRST NAME

ROSHAN

Security

Consent

Termination

Notifications

Profile

Security

Consent

Termination

Notifications

Deleting your account

Deleting your account

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Please tell us why you’re closing your account.

Please tell You us why you’re are about to permanently delete your account.

All your data will be erased and will not be retrievable. closing your account.

ARE YOU SURE? LAST NAME

ROSHAN

PREFFERED NAME

ROSH

Too many emails

Too many emails Yes, delete account

Found another service

Found another service

Not using this service anymore

No, cancel Not using this service anymore

GENDER

Receiving unwanted content

Receiving unwanted content

MALE

Notes

Notes BIRTHDAY

Enter your feedback here

Enter your feedback here

27/10/1994 Delete my account

BUILDING

Delete my account

ROYAL LIVERPOOL HOSPITAL

DEPARTMENT

MICROBIOLOGY

Sign up information in the user profile page can include individual touches such as ‘preferred name’ to offer a means of personalisation.

CIRCLE

CIRCLE MESSAGING

VIDEO CONFERENCING

CIRCLE

MESSAGING

CIRCLE VIDEO CONFERENCING

CIRCLE

James speakman

Search name

name of role

James speakman

department

VIEW DATA

ADD PERSON

name of role

MESSAGE

MASTER SECTION 1 VIEW

EDIT

WEEK

FEATURE 4

name of role

FEATURE 5

department

FEATURE 6

Bethany Howells MASTER SECTION 2 VIEW

EDIT

A P VP

FEATURE 3 FEATURE 4 FEATURE 5

Louise Henderson

PROBLEM

VW

FEATURE 1 FEATURE 2

name of role

MEDICATION

EXERCISE

NONE

department

department

MOOD

DIABETES

W

name of role

name of role

SLEEP

FEATURE 3

Sam Fenell

Robyn Bower

YEAR

FEATURE 2

department

name of role

MONTH

1st - 7th November

FEATURE 1

name of role

Elisha Aderaye

MESSAGE

NONE

Kai Hodgkiss

department

VIDEO CONFERENCING

department

VIEW DATA

name of role department

MESSAGING

James speakman

MON

TUE

V

WED

THU

FRI

KEY VP - Very poor P - Poor A - Adequate W - Well VW - Very well

FEATURE 6

A user is able to connect with collegues through the “circle function”.

The circle settings allow editing of access rights to information sharing for each user a person is connected to.

DISCOVERY OUTCOMES

CIRCLE

Profile editing offers the ability for users to delete their account in line with the ethos of user owned data input.

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CORA QUICK TRACK

CORA DASHBOARD

Resources based on your trackers

HOW ARE THINGS?

MOOD TRACKER

CORA DASHBOARD

Resources based on your trackers

Anxiety tracker

Anxiety tracker Self Management

DIET (lastProductivty 24 hours)

How does the problem compare to last time?

Team management

Self Management

Productivty

Team management

choose from dropdown

ANXIETY TRACKER MOOD EXERCISE (last 24 hours) TRACKER TRACKER OVERVIEW

VW

VW

W

W

A

A

P

DIARY

ANXIETY TRACKER

Impact of the problem

1

MON

CALENDAR

TUE

V

WED

THU

TUE

V

WED

THU

VW

W

W

A

A

YOUR SUPPORT SESSIONS MEETING 1

Enter date

Enter the date

Bebington L8 9US

V

WED

THU

FRI

MON

TUE

V

WED

THU

Enter your diary notes here

MEETING 2

MESSAGES

SUBMIT ANXIETY TRACKER

Video call

28/01/2022

Enter the date

COPING WITH STRESS

PANIC

CORONA VIRUS

SUBMIT

TUE

V

WED

THU

Recommended resources for anxiety

FRI

2pm - 3pm

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VW

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SUBMIT

New resources

Notes

P

MON

FRI

James Speakman

5

FRI

Enter date

W A

VP V

4

Enter the date

VP

Diary notes WED THU

3

VW

SUBMIT

TUE

2

Enter your notes here

DIARY

1pm - 2pm

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Enter the date

MON

1 Notes

VP TUE

TRACKER OVERVIEW 28/01/2022

Impact of the problem

P

MON

SUBMIT

DIARY

P

NOTIFICATIONS

VW

P

FRI

Notes

A

ANXIETY TRACKER

VP MON

W

5

VP

VW

MESSAGES

4

Enter your notes here

FRI

TRACKER OVERVIEW SLEEP (last 24 hours)

3

Notes

P

MOOD (last 24 hours)

VP

2

How does the problem compare to last time?

choose from dropdown

MOOD TRACKER

SELF REFER

In person

Email

Phone

Website

QUICK TRACK EXERCISE SLEEP

W

MOOD DIET

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Recommended resources for mood

JOIN VIDEO CALL A P

REPLY TO MESSAGE

VP MON

TUE

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WED

THU

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FRI

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The dashboard can include an overview of all of the key information and recent updates from within the platform, users can customise the content manually as well as by data input means.

RESCOURCES TOOLS

VIDEOS

CIRCLE STORIES

SUPPORT

REFERRALS

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

CIRCLE

APPS

UPLOAD

RESCOURCES TOOLS

VIDEOS

LEAFLETS

CIRCLE STORIES

SUPPORT

REFERRALS

CIRCLE

APPS

GUIDELINES

UPLOAD

Search

Search

Recommended for you Lorem ipsum

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VIDEOS Lorem ipsum

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

TIPS LEAFLETS ON SELF CARE

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REASONS FOR ABSENCE

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Short term sickness

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VIDEOS

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Pregnancy related

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Bad weather or travel disruptions

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Leaflets and articles related to wellbeing at work are surfaced and recommended based on user input at onboarding. Users can save and send these to others.

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Medical appointments

DOWNLOAD

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SILVERCLOUD

Bereavement

PDF ARTICLE

PDFs and Articles PDF ARTICLE

Long term sickness

Users can access absenteeism guidlines relevant to the NHS trust they work for, broken down into digestible, easy to find sections.

Self referral 1

2

3

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WELLBEING / COVID -19

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NEXT

SOMEONE COMMENTED ON YOUR FORUM POST

COMMUNITIES/ FORUMS

COMMUNITIES/ FORUMS

SOMEONE COMMENTED ON YOUR FORUM POST

SARAH

Search SOMEONE COMMENTED ON YOUR FORUM POST

SOMEONE COMMENTED ON YOUR FORUM POST

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SUCCESS STORIES

SOMEONE COMMENTED ON YOUR Lorem ipsum FORUM POST

COPING STRATEGIES

TITLE OF FORUM SILVERCLOUD

SEND

SAVE

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Title of Forum

Forums that you've joined

SEND

SAVE

Latest reply was 21 minutes ago

LOGO

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+58 people

100+ comments

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Title of Forum

Types of forums

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Latest reply was 2 hours ago

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BAME

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Title of Forum

SEND

SAVE

Latest reply was 21 days ago

LOGO

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+58 people

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SARAH TIPS FOR SOMEONE ELSE

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COMMUNITIES/ FORUMS BAME FORUMS

REPLY

REPLY

TIPS ON SELF CARE

FORUMS

RESOURCES

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REPLY

DISCOVERY OUTCOMES

Forums that you've joined

Search

ANOUK

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Title of Forum

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Latest reply was a month ago

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Latest reply was April

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Users can search for communities / forums based on wellbeing topics by genre, or have them recommended from onboarding customisation. Users can create forums and comment on the input of peers in order to encourage mutual support.

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RESCOURCES TOOLS

VIDEOS

CIRCLE STORIES

SUPPORT

REFERRALS

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

CIRCLE

APPS

UPLOAD

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RESCOURCES TOOLS

CIRCLE

VIDEOS

HELPLINES

STORIES

SUPPORT

TRACKERS APPS

CIRCLE

SEND

To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year.

You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person.

You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

The Mix.

Search

SEND

If you're under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form on The Mix website or use their crisis text messenger service

To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year.

You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person.

You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

The Mix. If you're under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form on The Mix website or use their crisis text messenger service

Soft skills

Antenatal Care

Counselling and talking therapies

SAVE

Samaritans.

The Mix.

LOGO

If you're under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form on The Mix website or use their

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CALL

How to communicate to your peers effectively

How to communicate to your peers effectively

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Drug and alcohol addiction services

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Enter text

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CALL

Sexual health services

EMAIL

SEND

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CALL

How to communicate to your peers effectively

How to improve your listening skills

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SILVERCLOUD

SEND

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Level 3

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SEND

To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year.

You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person.

You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

3

GP DETAILS

Stop smoking services Samaritans.

LOGO

2

SAVE

CALL

SEND

LOGO

1

EMAIL

Search

LOGO

Self referral

Self referral

UPLOAD

TRAINING/COURSES Search

Samaritans.

LOGO

REFERRALS

LEAFLETS PODCASTS TRAINING HELPLINES

Recommended for you

LOGO

Lorem ipsum

SAVE

27/10/2021

1hr 30m

Enter text

Lorem ipsum Level 1

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SEND

Lorem ipsum

SAVE

Choose from dropdown

SAVE

CALL

NEXT

EMAIL

SEND

CALL

SAVE

How to improve your listening skills

How to improve your listening skills

Training videos are available to help users learn to support colleagues better. Helplines are also provided to support users who need to speak to someone outside of working hours.

A user can self refer for talking therapies, colleague support or further psychological help to assist them with more serious concerns.

15

ALPHA METHODOLOGY During discovery we learnt that online meetings using eventbrite, whilst not ideal for engagement with large numbers of staff, would be sufficient for gathering the direct participant feedback we needed for the small number of screens in alpha with effective access provision.

It was decided that we should hold a very small number of sessions and plan these for staff lunch hours, condensing the content to the areas requiring most discussion for efficiency. We also complimented this qualitative user feedback with a survey containing questions related to features and functionality on all prototyped screens, in order to to assist with A/B decision making for finer details.

As a result, 1 online workshop session was held on 8/12/21 and was attended by 2 members of staff, and 1 survey was sent out in mid December which received a total of 9 responses.

Whilst the engagement was once again much lower than hoped, these exercises did allow us to refine the prototyped screens and firm up a proposal for MVP content as outlined in the following pages.

16

ALPHA ACTIVITIES

17

ALPHA INSIGHTS

In relation to sign up / login and onboarding / cutomisation, user feedback indicated: Users preferred to sign up manually using email and password rather than using credentials from other systems such as Rio or Emis to draw their data through.

Users wouldn’t be put off by inputting a large amount of information in sign up, providing it would be one time input with explanations as to how each piece of data would be used.

When shown multiple ways of indicating resource preferences, users preferred the method of multiple tapping on circles containing resource type titles in order to customise the resources made available.

18

ITERATED SCREENS CUSTOMISE RESOURCES

CUSTOMISE RESOURCES

• Select once if you would like to have • Select twice if you would really like to have • Select three times if it's essential to have

• Select once if you would like to have • Select twice if you would really like to have • Select three times if it's essential to have

Your list Burnout

Depression

THANKS!

Your list heroism

Mental health

Covid

Your resources are now being populated from your selection

Physical health Burnout

Choose from a list

Depression

heroism

Mental health

Covid

Physical health

Choose from a list

GO TO CORA Burnout

Depression

heroism

Burnout

anxiety

heroism

training resources for managers

isolating

compassionate leadership

anxiety

childcare issues

Moral injury

Mental health

Covid

emotional distress

training resources for managers

Depression

Physical health

emotional distress

isolating compassionate leadership

Covid

Moral injury

Mental health

Increased alcohol

childcare issues

Increased alcohol

Physical health

weight management

weight management

Continue

Continue

LOGIN

CORA SIGN UP

LOGIN

ONBOARDING

ONBOARDING

Inputting your information in here will help inform your platform of recommended resources

Enter your staff credentials to get instant access

What part of the NHS trust are you from

choose from dropdown

Work email address

Inputting your information in here will help inform your platform of recommended resources

Do you have any physical health conditions?

Yes

Enter work email address What department do you work for?

First name

choose from dropdown

what is the name of your physical health condition

Enter your physical health condition

Enter first name

add another

What is your role?

Last name

Choose from dropdown

Do you have any mental health conditions?

Enter last name

Yes

Where do you live?

Password

Choose from dropdown

Enter the name of your mental health conditions

Enter password Which council do you live in?

Remember me next time

Enter your mental health condition

Choose from dropdown

add another

I accept the Terms & Conditions & Privacy Statement How old are you?

Continue

Choose from dropdown

Sign up

Sign up

User resource customisation preferences were developed as above and would be incorporated as part of the onboarding process.

Standard sign up as per initial screens were confirmed as valid, and tooltips were added to further explanation of the input requirement.

Blue dots indicate where iterations have occurred in response to user feedback

ALPHA ACTIVITIES

I'm not a robot

19

ALPHA INSIGHTS

In relation to profile and settings, users indicated: Form fields should include option to add disabilities and known mental health issues, they should be able to select from age range categories such as “50-55”, and there should be the option to include ‘prefer not to say’ in the religion drop down.

Users required sections that can be made visible only to managers instead of colleagues, this would need to be explored further in a beta phase.

In relation to editing and deleting the user account, users indicated: Users want the ability to delete their account at any time so that all information would be permanently erased and managers wouldn’t be able to access their information.

20

ITERATED SCREENS

TERMINATION Profile

PROFILE

PROFILE DEPARTMENT

Security

Consent

Termination

Notifications

Deleting your account Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrudLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrudLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrudLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

MICROBIOLOGY

ARE YOU SURE? ABOUT ME

CERTIFICATIONS

FIRST NAME

ROSHAN

LAST NAME

ROSHAN

PREFFERED NAME

ROSH

GENDER

MALE

AGE

ROLE

MICROBIOLOGY ASSISTANT

Please tell us why you’re You are about to permanently delete your account.

All your dataaccount. about yourself will be erased for you closing your and everyone else and will not be retrievable.

Too many emails Yes, permanently delete account

NHS STAFF NUMBER

Found another service

012121293745

No, cancel Not using this service anymore

ETHNICITY

Receiving unwanted content

INDIAN

Notes

Enter your feedback here

RELIGION

PREFER NOT TO SAY Delete my account DISABILTIES

DYSLEXIC

25 - 34 EDIT PROFILE BUILDING

ROYAL LIVERPOOL HOSPITAL

Blue dots indicate where iterations have occurred in response to user feedback

ALPHA ACTIVITIES

Screens were adapted to incorporate the features required, as shown above, in order to satisfy user identity and data / privacy concerns. A pop up confirms that all the inputted information will be erased.

21

ALPHA INSIGHTS

In relation to customised dashboard, users indicated the following features would be useful: Optional quick tracker facility Calendar of upcoming and booked wellbeing meetings and events Saved resources and recommended resources A list of wellbeing support contacts, Pinable content An overview of graphs showcasing tracker entries Recent messages from peers / colleagues Recent wellbeing diary entries An overview of the wellbeing status of peers / team members

In relation to absenteeism guidelines, users indicated: Every trust will be different in terms of their guidelines and advice in the written policies should sit alongside an opportunity for discussion with a line manger.

The existing guidelines are not easily accessible as pages can be 40 50 pages long.

22

ITERATED SCREENS DO NOT SHOW AGAIN

Resources based on your trackers

CORA QUICK TRACK

Self Management

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrudLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrudLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrudLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

HOW ARE THINGS? Productivty

Team management

Self Management

Productivty

W

Search

ANXIETY TRACKER

VW

Productivty

Team management

A

JANUARY 2022

1 2 Speakman 3 4 James

5

MON

MEETING 1

6

8VW 9ipsum 10dolor11sit amet, 12 13 Lorem consectetur adipiscing elit, sed do W 15 16 17 18 19 20 eiusmod tempor incididunt ut labore et dolore magna aliqua.

A 22 23 24 25 26 27

7 14 21

28/01/2022

1pm - 2pm

Meeting to discuss with the line manager about Enter date appraisals Enter the date

EXERCISE (last 24W hours)

Bebington

28/01/2022

28/01/2022

3pm - 4pm

SUBMIT

TUE

V

WED

THU

A

VP

TUE

V

WED

MON

THU

WED

VW VW

W W JAMES SPEAKMAN A A P P

VW

Enter the date

Mood

VW VW

Notes

WW

14%

ILSA PARRY

VP SARAH WELTON VP MON MON

TUE TUE

V

V WED WED

AA

THU THU

Microbiology assistant Cellular Pathology

FRI FRI

VP

MON MON

TUE TUE

V V

WED WED

THU THU

WED

THU

FRI

REPLY TO MESSAGE

Bereavement

FRI

DIARY ANXIETY TRACKER MESSAGE

Enter date

Enter the date

Notes

Enter the date

VIEW DATA

WED

THU

Medical appointments

ROSHAN

PREFFERED NAME

VW

ROSH

W VP

VIEW DATA A MON

TUE

V

WED

P

Microbiology assistant Cellular Pathology V TUE

ROSHAN

LAST NAME

SUBMIT

SUBMIT

THU FRI MESSAGE

SUBMIT

Olivia Rigby MON

VPVP

V

TUE

Enter your diary notes here

Zach Forrest

A P SUBMIT

Microbiology assistant Pathology labore etCellular dolore magna aliqua.

W

Enter the date

PP

THU

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1st - 7th November

Long term sickness

Enter the date

MON

SLEEP (last 24 hours)

WELLBEING CONTACTS TRACKER James Speakman OVERVIEW Diary notes Abigail Wood

DIARY ANXIETY TRACKER

Enter date

CERTIFICATIONS

Notes

VP

V

TUE

FRI

FRI

MESSAGES

TRACKER MOOD TEAM TRACKER OVERVIEW OVERVIEW TRACKER

TRACKER

ABOUT ME

FIRST NAME

Enter date

P

P

VP MON

MON

Short term sickness

VW

W MOOD (last 24 hours) DIARY

A

P Video call

VP FRI

ANXIETY TRACKER

W

A

A P

THU

A

VW

2pm - 3pm

W

How to communicate to your peers effectively

Compassionate Team Support webinar

V

WED

V

P

VW W

Notes

TUE

TRACKER OVERVIEW

GO TO MEETING

VW TRAINING COURSE

EVENT

30 31 REPLY TO MESSAGE VP TUE

Bebington

Enter the date

28

P 29

MON

MOOD TRACKER

ANXIETY DIARY TRACKER

REASONS FOR ABSENCE

VW

P VP

CALENDAR

MOOD MESSAGES TRACKER

PROFILE

Team management

MOOD TRACKER DIET (last 24 hours) Self Management

GUIDELINES

Resources based on your trackers

New resources uploaded recommended

VIEW DATA

MESSAGE

Pregnancy related

FRI

GENDER

FRI FRI

MALE

TRACKER MESSAGES MOOD OVERVIEW TRACKER

Enter date

James Speakman

P

MON MON

TUE TUE

Lorem ipsum dolor sit amet, consectetur adipiscing EXERCISE elit, sed do eiusmod tempor MOOD In person

Email

FRI FRI

SLEEP

DIET

2nd January 2020

W W

Enter the date

AA SUBMIT

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore Phone Websitemagna aliqua.

GO TO DIARY

VP VP THU THU

AGE

VW VW Notes

PP

V

WED V WED

Bad weather or travel disruptions

QUICK TRACK

1st January 2022

Enter the date

VW

Lorem ipsum dolor sit amet, VW consectetur adipiscing elit, sed do W W eiusmod tempor incididunt ut A labore et dolore magna aliqua.

A P REPLY TO MESSAGE VP VP

SELF REFER DIARY ENTRIES

DIARY ANXIETY ANXIETY TRACKER TRACKER

MON MON

TUE TUE

V

V WED WED

THU THU

Can't find what you're looking for?

25 - 34

If you need anymore clarification, contact your line manager

BUILDING MESSAGE LINE MANAGER

FRI FRI

ROYAL LIVERPOOL HOSPITAL

RECENT MESSAGES Basil Shah Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

REPLY TO MESSAGE

The dashboard quick tracker function can be made optional by providing the option not to show again. A calendar of upcoming events was included as an optional dashboard card. Well-being support contacts were included as a link to a directory through self referral and a tracker overview. The ability to place recent messages, colleague wellbeing status and recent diary entries were all included as dashboard card options. All content is movable and pinable manually.

Rebecca Howard

Job role and trust information data can be drawn in through onboarding so that the relevant absenteeism guidelines can be provided per user, specific to their place of work. We would also ensure that we are able to create mechanism for a “quick search function” within the document so users can find information related to their specific ansenteeism query much faster than anticipated. By adding the “speak to your manager” function we offer choice and flexibility for users where guidelines may still present some lack of clarity.

Blue dots indicate where iterations have occurred in response to user feedback

ALPHA ACTIVITIES

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23

ALPHA INSIGHTS

In relation to self referral, users indicated: The following ways to self refer for support would be beneficial: Book a wellbeing chat Join an online community Self refer to the existing wellbeing hub Self refer for peer support Self refer to IAPT Self refer to silvercloud Users require means of booking a face to face discussion with support colleagues, either through video call or in person. This function should be presented in a very simple way to feel more like and app.

In relation to training and courses, users indicated: Bitesize training was best, short and snappy with the ability to be able to pick it up half way through and complete. They also cited TED talks as a possible key component.

Users thought it would be useful to be able to show training certification and save or print this at the end of a course to feed into their appraisal targets.

24

ITERATED SCREENS COMMUNITIES/ FORUMS

WELLBEING CHAT

OPTIONS OF SELF REFERRAL

HOW WOULD YOU LIKE TO CONTACT

James Speakman Line manager

Virology

SAVE

Hi Roshan,

JOIN A COMMUNITY

Frontline workers and COVID-19

How are you doing today?

Forum

Not so well

CONTACT A COLLEAGUE

DIGITAL

SEND

27/10/2021

The current stress experienced by frontline workers due to coronavirus (COVID-19) is likely to be heightened by the cumulative stress caused by many having worked through an extended period of drought, recent bushfires and floods. Although known for resilience, frontline workers are at risk of suffering mental health issues because of the pandemic, both during and in the longer term, due to the range of challenges it presents

I'm sorry to hear that, is there anything I can do to help you?

I don't know where to start

SPEAK TO YOUR MANAGER

IN PERSON

REPLY

I am worried about you Roshan.

Here is a link to self refer yourself if you need help.

SARAH

www.loremipsumselfreffer.com

SPEAK TO Phone OCCUPATIONAL HEALTH

Exactly! I'm really struggling at the moment with stress and i'm not able to get a good nights sleep for the last three weeks. It's beginning to affect my work as well as my day to day actions with peopleUt enim ad minim veniam, quis nostrud

Thanks James!

Lorem ipsum

RESCOURCES TOOLS

CIRCLE

VIDEOS

STORIES

SUPPORT

REFERRALS

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

APPS

CIRCLE UPLOAD

Lorem ipsum

RESCOURCES TOOLS

CIRCLE

VIDEOS

STORIES

SUPPORT

Lorem ipsum

REFERRALS

Lorem ipsum

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

APPS

TRAINING/COURSES

TRAINING/COURSES Continue your training

UPLOAD

RESCOURCES TOOLS

VIDEOS

CIRCLE STORIES

SUPPORT

Lorem ipsum

REFERRALS

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

APPS

CIRCLE UPLOAD

PROFILE

TRAINING/COURSES

Search

FIND COURSES

CIRCLE

Lorem ipsum

Search

COMPLETED COURSES

How to speak to someone with a disability

ABOUT ME

CERTIFICATE OF COMPLETION How to communicate to your peers effectively

How to communicate to your peers effectively

Recommended for you as a manager Menopause and how to support staff SILVERCLOUD

27/10/2021

1hr 30m

SEND

Menopause and how to support staff

27/10/2021

Compassionate Team Support webinar

21/08/2021

How to speak to someone with bipolar

15/05/2021

Compassionate Team Support webinar MANAGERS

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

Compassionate Team Support webinar

CERTIFICATIONS

COMPLETED COURSES

SAVE

SILVERCLOUD

27/10/2021

1hr 30m

MANAGERS

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

SEND

COURSE COMPLETED 18/12/21

SAVE

CMRHub consultation sessions for teams

ADD CERTIFICATION TO PROFILE

DOWNLOAD CERTIFICATION

PRINT CERTIFICATION

Search

SILVERCLOUD

27/10/2021

1hr 30m

How to communicate to your peers effectively MANAGERS

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

SEND

Self Management

Productivty

Team management

Physical Health

Mental health

Soft skills

SAVE

SILVERCLOUD

27/10/2021

1hr 30m

MANAGERS

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

SEND

SAVE

We have included various methods of self referral for users and incorporated various means of connecting. For training we have designed in bitesize videos, and added a “resume training” functionality along with downloadable certification, and means of adding this to the users profile.

Blue dots indicate where iterations have occurred in response to user feedback

ALPHA ACTIVITIES

How to speak to someone with bipolar

Genres

25

ALPHA INSIGHTS

In relation to communities and forums, users indicated: The need for the ability to share experiences and to support one another through communities and forums, but stated that they would need to be moderated.

They suggested it would be useful to make other users aware of who could potentially read their posts, and remind them to post and reply in a positive and constructive way.

In relation to helplines, users indicated: They want to be able to access support from a national perspective as well as from organisations specific to their location.

26

ITERATED SCREENS Admin view RESCOURCES

COMMUNITIES/ FORUMS SARAH Exactly! I'm really struggling at the moment with stress and i'm not able to get a good nights sleep for the last three weeks. It's beginning to affect my work as well as my day to day actions with people

COMMUNITIES/ FORUMS SARAH

COMMUNITIES/ FORUMS

TOOLS

SARAH

Are you sure?

Exactly! I'm really struggling at the moment with stress and i'm not able to get a good nights sleep for theRemember last three weeks. beginningon to affect my postingIt's comments work as well as my day to actions with people communities should beday used to help support REPLY

Exactly! I'm really struggling at the moment with stress and i'm not able to get a good nights sleep for the last three weeks. It's beginning to affect my work as well as my day to day actions with people

ILSA

This looks like a real problem. I recommend that you self refer yourself. Here is a link: www.loremipsumselfrefer.com REPLY

We want this platform to be a safe space for ILSA people who are seeking help.

Hi Sarah, To read more about our community guidelines, click here This looks like a real problem. I recommend that you self refer yourself. Here is a link: www.loremipsumselfrefer.com

send message

SUPPORT

REFERRALS

CIRCLE

APPS

UPLOAD

Search

FILTER LOCAL HELPLINES BASED IN YOUR AREA

SEND

SAVE

To talk about anything that is upsetting you, you can

LOGO contact Samaritans 24 hours a day, 365 days a year.

LOCATION You can call 116 123 (free from any phone), email

jo@samaritans.org or visit some branches in person.

You can also call the Samaritans Welsh Language Line

on 0808 164 0123 (7pm–11pm every day).

DIGITAL

ILSA

IN PERSON The Mix. LOGO

Hi Sarah, This looks like a real problem. I recommend that you self refer yourself. Here is a link: www.loremipsumselfrefer.com

ACCEPT POST

TRACKERS

LEAFLETS PODCASTS TRAINING HELPLINES

AGE Samaritans.

REPLY

There is a chance that your line manager or other colleagues you know may see this post.

Hi Sarah,

CIRCLE STORIES

HELPLINES

one another.

REPLY

VIDEOS

If you're under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form on The Mix website or use their crisis text messenger service

Samaritans.

LOGO

To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year.

You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person.

You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

CALL

EMAIL

SEND

SAVE

CALL

SEND

SAVE

CALL

EMAIL

DECLINE POST

Enter text here

cancel message

send message

We have included a functionality to allow an admin to review comments and new communities before the are incorporated into the platform. The designs also show who is able to see users posts.

Forums are categorised by wellbeing topic and pop ups remind users how to interact with one another constructively.

Blue dots indicate where iterations have occurred in response to user feedback

ALPHA ACTIVITIES

Helplines can be filtered by locality.

27

BETA PLANNING

28

NEXT STEPS Following the alpha testing phase, Mindwave have developed a series of user tested wireframes for an MVP digital staff wellbeing platform. This can be swiftly translated to high resolution user interface (UI) screens for beta deployment in sprints.

The userflow and feature roadmap on the following pages would support the interactivity of these screens and underpin the architecture of the platform, both for the MVP and beyond.

The next steps for this project would be to approve the plans for structure and content of the MVP wireframe screens, translate these into high resolution UI, and test the proposed user journeys through creation of click through prototypes, illustrating use cases prior to beta deployment.

BETA PLANNING

A beta testing phase and soft launch of the platform would follow this process, allowing a small group of individuals to “live” with the product and feedback their experiences on the usability of the soft launch solution. Mindwave can then tweak the design to adapt to user needs and work collaboratively with the ICS in feature planning for the roadmap, in advance of a regional hard launch.

29

Userflow

DELETE/EDIT THEIR PROFILE

VIEW GUIDELINES

USER LANDS ON PROFILE PAGE

USER LANDS ON GUIDELINE PAGE

TRAINING COURSES

ENTER VIA LOGIN/LANDING PAGE

START

HOW IS USER ENTERING THE PLATFORM?

SIGN UP PAGE

USER LAND

ONBOARDING VIEW HELPLINES

ENTER VIA TRUST INDUCTION PLATFORM

DASHBOARD

USER LANDS ON HELPLINES PAGE

S

WHAT DOES USER WANT TO DO?

FROM AMITY

TRUST APPRAISAL PLATFORM

LOGIN PAGE

LEAFLETS/ARTCILES

USER LANDS ON LEAFLETS/ARTICLES PAGE

VIEW/ADD SOMEONE FROM CIRCLE

30

WHAT DOES USER WANT TO DO?

USER LANDS ON CIRCLE

The diagram below provides an indication of the work already produced in the alpha phase in relation to potential user journeys through the platform and the features that users may encounter to support their wellbeing at work.

The flow demonstrates ways that this platform can integrate and connnect with other existing digital solutions as per user recommended requirements. For example flowing into and out of out of the staff wellbeing platform via the ICS Amity patient portal features, and any existing ICS appraisal, induction or wellbeing and support resources.

EDIT PROFILE

WHAT DOES USER WANT TO DO?

DELETE PROFILE

READ THE WHOLE GUIDELINE WHAT DOES USER WANT TO DO?

USE FILTER OR SEARCH TO FIND SPECIFIC INFORMATION ON GUIDELINES

CARRY ON WATCHING TRAINING COURSE

DS ON TRAINING COURSES PAGE

SEARCH FOR TRAINING COURSES

HOW DOES USER WANT TO SEARCH FOR HELPLINES?

SEARCH FOR HELPLINES

WHAT DOES USER WANT TO DO WITH VIDEO?

RECOMMENDED, BASED ON APPRAISAL, USE SEARCH & FILTER FUNCTION, CATEGORY

SAVE VIDEO SEND VIDEO TO SOMEONE

CONTACT HELPLINE RECOMMENDED BASED ON TRACKER INPUT AND PROFILE INPUT, USE SEARCH & FILTER FUNCTION, CATEGORY

WHAT DOES USER WANT TO DO WITH VIDEO?

SAVE HELPLINE SEND HELPLINE TO SOMEONE CREATE COMMUNITIES

COMMUNTIES/ FORUMS

USER LANDS ON HELPLINES PAGE

WHAT DOES USER WANT TO DO?

ADMIN APPROVES COMMUNITY

VIEW COMMUNITY SEARCH FOR COMMUNITIES

RECOMMENDED BASED ON TRACKER INPUT AND PROFILE INPUT, USE SEARCH & FILTER FUNCTION, CATEGORY

REPLY BACK TO OTHER USERS COMMENTING ON THEIR POST

VIEW SAVED LEAFLETS/ARTICLES

SEARCH FOR LEAFLETS/ARTICLES

USER COMMENTS ON COMMUNITY

SAVE COMMUNITY

SEND COMMUNITY TO SOMEONE

READ LEAFLETS/ARTICLES WHAT DOES USER WANT TO DO WITH THE LEAFLETS /ARTCLES?

RECOMMENDED BASED ON TRACKER INPUT AND PROFILE INPUT, USE SEARCH & FILTER FUNCTION, CATEGORY

SAVE LEAFLETS/ARTICLES JOIN A COMMUNITY SEND LEAFLETS/ARTICLES TO SOMEONE CONTACT COLLEAGUE

HOW DOES USER WANT TO CONTACT COLLEAGUE?

SPEAK TO THEIR LINE MANAGER

SPEAK TO OCCUPATIONAL HEALTH

SELF REFER

USER LANDS ON SELF REFER PAGE

HOW DOES USER WANT TO SELF REFER?

SELF SUPPORT WITH ONLINE TOOLS ADD A COLLEAGUE TO THEIR PLATFORM

WHAT DOES USER WANT TO DO?

WHAT TOOL DOES THE USER WANT TO USE?

SILVERCLOUD / IAPT SERVICES AMITY

VIEW COLLEAGUES PLATFORM

EDIT WHAT COLLEAGUE CAN SEE ON USERS PLATFORM

SEND MESSAGE TO COLLEAGUE

ROADMAP

E PAGE

WATCH VIDEO

HOW DOES USER WANT TO SEARCH FOR COURSES?

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FEATURE ROADMAP

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ROADMAP

The diagram below demonstrates what a future sitemap could consist of for later versions of the MVP. The features in green are those that identified in discovery phase as relevant for users but ultimately deprioritised for user testing through the initial alpha phase, they should be considered as the first point of reference for a second MVP if the project progresses to beta.

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ILSA PARRY UX RESEARCH LEAD e: ilsa@mindwaveventures.com ROSHAN PATEL UX / UI DESIGNER e: roshan@mindwaveventures.com

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