IBA Course Catalog by Illinois Bankers

Course Catalog SUMMER 2022

COME GROW WITH US! Conferences Series

Seminars Webinars

Forums OnDemand

illinois.bank registrar@illinois.bank 217-789-9340

Updated April 25, 2022

Table of Contents Program Delivery ................................................................................................................................................2 Continuing Education ........................................................................................................................................2 Bank Financial Management .............................................................................................................................3 Compliance and Banking Law ...........................................................................................................................4 Lending: Ag, Commercial, Consumer, and Residential ................................................................................10 Human Resources and Workplace Fundamentals ........................................................................................15 Management & Leadership ..............................................................................................................................17 Marketing & Sales .............................................................................................................................................20 Operations and Technology ............................................................................................................................21 Retail Banking ...................................................................................................................................................22 Wealth Management .........................................................................................................................................31

Illinois Bankers Education Services Team Callan Stapleton, CAE, President Lyndee Fein, Director, Education & Conferences Denise Perez, Director, Education & Training Amy Sale, Education Assistant Rachel Selvaggio, Director, Forums & Future Leaders Alliance Connect with us! education@illinois.bank

Check the Calendar of Events on the IBA website (www.illinois.bank) for updates on our educational offerings.

Illinois Bankers Association

Updated April 25, 2022

Program Delivery

Continuing Education

Conferences provide specialized education and networking

Continuing Professional Education (CPE) The IBA is

opportunities necessary to stay competitive in today’s economic environment. Progressive educational content and innovative product showcases are the hallmarks of IBA conferences.

recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation through December 31, 2022.

Seminars are held at various locations throughout the state.

HR Certification Institute (HRCI) The IBA is recognized as

These informative programs examine the industry’s hot topics and encourage discussion, questions, and networking with peers.

an HRCI Approved Provider through December 31, 2022. This status allows the IBA to obtain pre-approval for recertification credit hours, based on HRCI standards, to HR-related educational programs.

Banking Forums These exclusive member-only peer-to-peer

Society for Human Resource Management (SHRM)

groups were created by bankers to provide open forums for the learning and sharing ideas. More ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Bank Marketing Cash Management / Treasury CEO (multiple sessions based on bank assets) CFO Compliance Education and Trainers Human Resources Lending Retail Banking Small Bank CEO Technology & Operations

Future Leaders Alliance The IBA answered the need expressed by its member institutions to provide leadership training for future banking industry leaders. What evolved was the Future Leaders Alliance, an innovative program for aspiring bankers that emphasizes education, community service, and networking. More

The IBA is recognized as a SHRM Recertification Provider through February 28, 2024.

Illinois MCLE The IBA is recognized as an Accredited CLE Provider by the Minimum Continuing Legal Education (MCLE) Board of the Supreme Court of Illinois through June 30, 2022. Attorneys wanting to attend CLE courses but finding the cost a financial hardship should see the Association’s Financial Hardship Policy.

ABA Professional Certifications The IBA is approved by ABA as an Accredited Continuing Education Provider. As a nonprofit, independent corporation sponsored by the American Bankers Association, the mission is to promote excellence and professionalism in all industry parts. Many IBA programs offer continuing education credits that can be applied toward these certifications. Persons interested in pursuing a designation must meet specific educational requirements and have a minimum level of experience in the area offered for certification. For more information, visit aba.com or call 202-663-5092.

Webinars are live, Internet‐based programs that address timely banking topics to a broad audience – several employees may participate without leaving the bank. Archived programs are available for convenient access after the original airing.

ABA Training is a comprehensive source for training and education available through the American Bankers Association (ABA). Courses, certificates, and more are brought to you through the IBA, your Local ABA Training Provider. ABA's extensive suite of online training brings unmatched content in an interactive, digital format that responds to the industry's changing demographics. Online training is flexible, cost-effective, high-quality, and engaging. ▪ Self-Paced Courses – Taken entirely on your schedule. ▪ Instructor-Led Courses – Group collaboration and a virtual instructor, with fixed start and end dates. ▪ Certificates improve individual performance and provide nationally‐recognized credentials for career development.

Annual Scholarships ▪ ▪ ▪ ▪ ▪

Areas of Certification ▪ Certified AML and Fraud Professional (CAFP) ▪ Certified Enterprise Risk Professional (CERP) ▪ Certified Financial Marketing Professional (CFMP) ▪ Certified IRA Services Professional (CISP) ▪ Certified Regulatory Compliance Manager (CRCM) ▪ Certified Trust and Financial Advisor (CTFA)

Secure Banking Solutions (SBS) SBS certifications will prepare students and their financial institutions for cybersecurity threats and regulations and create confidence with examiners and auditors. Each course is available online and is tailored to specific roles within an institution, creating a flexible and targeted learning experience. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Business Continuity Professional Cybersecurity Manager Ethical Hacker Forensic Investigator Incident Handler Mobile Administrator Security Executive Security Manager Security Technology Professional Vendor Manager Vulnerability Assessor

Illinois Bankers Scholarship Fund IBA Future Leaders Alliance (FLA) Graduate School of Banking (GSB) GSB Human Resource Management School ABA Stonier Graduate School of Banking Illinois Bankers Association

ILLINOIS BANKERS SCHOLARSHIP FUND

BUILDING A TALENT POOL

This program provides scholarship funding to high school graduates and college students seeking a degree in the financial services industry in order to promote the development and continuation of a vibrant talent pool of future leaders in the field of banking. Applicants must be sponsored by an IBA member financial institution. Students may attend any accredited college or university. Awarded in amounts of $1,000 (with total annual awards capped at 25% of the fund balance) Full details available at illinois.bank

Updated April 25, 2022

Bank Financial Management Conference

ABA Training ONLINE INSTRUCTOR-LED Analyzing Bank Performance

IBA Annual Conference – After two years of virtual meetings, the IBA Annual Conference is back to its core roots of connecting bankers and advancing banking. This year's Conference will be held June 6-9 at the Crowne Plaza in Springfield, Illinois. For 131 years, Illinois leaders have come together for this annual event to empower and strengthen the industry today and into the future. The Conference has a longstanding tradition of attracting CEOs, senior executives, officers, and directors eager to reconnect with industry leaders and learn the latest trends. Get ready to cultivate your strengths, solve pressing challenges, and experience all the best in Springfield. Full Details

An overview of tools and techniques to analyze and improve a bank’s financial performance. Participants observe the effects of specific risks on a bank’s financial track record and the correlation between risk optimization and superior financial performance. M $875/ NM $1,125 Start Dates – 5/16, 9/12

Managing the Bank’s Investment Portfolio Fundamentals for understanding how a bank’s investment portfolio is managed. Objectives and composition of investment portfolios and common bank investments are covered, focusing on their risk and return profiles. Various investment strategies are described, and the development of bank investment policies is discussed. M $875/ NM $1,125 Start Dates – 3/21, 8/1

Managing Funding, Liquidity and Capital

IBA Members Only

Learn what funding banks use, how liquidity needs may be addressed by storing liquidity on the balance sheet or by securing additional financing, and bank capital’s purpose, regulatory requirements, and the effect on profitability. M $875/ NM $1,125 Start Date – 6/6

Central Hybrid / Springfield – Plante Moran May 6, August 5, November 8

Managing Interest Rate Risk

Forum CFO Forum

North Hybrid / Schaumburg - RSM May 20, August 19, November 9 They are designed to provide chief financial officers and senior financial managers the opportunity to network in a comfortable and professional environment. The forum helps strengthen significant ties with fellow community bank CFOs and financial managers and examines issues with a fresh perspective. The forum meets three times a year. Fee Per Person (Includes All Three Sessions) Members Only $600 Substitutions Permissible

An exploration of interest rates risks measurement techniques such as GAP, earnings sensitivity analysis, Duration GAP, and economic value of equity sensitivity analysis. Risk management policy implementation and how to change overall interest rate sensitivity through balance sheet adjustments or derivative contracts are discussed. M $875/ NM $1,125 Start Dates – 10/31

CERTIFICATE Certificate in Bank Financial Management

School GSB Financial Managers School September 19-23 - Fluno Center for Executive Education, Madison, WI This school goes beyond the basics to present best practices and solutions to today’s most critical financial management decisions. Designed by experienced CFOs for financial institution finance managers, this school provides the tools you need to build a solid foundation in asset/liability management. Application Deadline: August 19

Develop foundational skills for making critical decisions that affect bank profitability. Facilitated Online Five to eight weeks each in duration, and you can select your start date and log in at your convenience. The estimated learning time is 3 hours per week. ▪ Analyzing Bank Performance ▪ Managing the Bank's Investment Portfolio ▪ Managing Funding, Liquidity, and Capital ▪ Managing Interest Rate Risk Self-Paced Online This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers Recommended Prerequisites Students should understand accounting and financial markets and be experienced in the use of electronic spreadsheets. M $2,165 /NM $2,895

Illinois Bankers Association

2022

THE FORUMS The IBA forums provide a constructive means to examine pressing issues, exchange ideas, and share solutions among colleagues in a comfortable and professional environment. They are sure to fit a member of your team. The forums are offered in-person or online for convenience. JOIN THE CONVERSATION: registrar@illinois.bank or www.illinois.bank

FORUM

DATES

FACILITATOR(S)

PRICE (per person)

BANK MARKETING FORUM Members Only

May 11 November 16

Tim Turczyn, LKCS

$400 (Both Sessions)

CASH MANAGEMENT / TREASURY FORUM

March 8 November 8

Karl Nelson, KPN Consulting

$398 (Both Sessions)

CEO FORUM

February 15 July 12 October 12

Karl Nelson, KPN Consulting

$600 (Three Sessions)

CFO FORUM (CENTRAL ILLINOIS)

May 6 August 5 November 8

Steve Schick Sherrie Krowczyk-Mendoza Plante Moran

$600 (Three Sessions)

CFO FORUM (NORTHERN ILLINOIS)

May 20 August 19 November 9

Vivian Myers & Matt Kramer RSM US LLP

$600 (Three Sessions)

COMPLIANCE FORUM

July 29

Kathy Enbom, Wipfli LLP

$265 (M) / $445 (NM)

EDUCATION AND TRAINERS FORUM

May 12 September 15 November 3

Dianne Barton, Performance Solutions, Inc.

$745 (M) / $1,245 (NM) (Three Sessions)

EXECUTIVE ASSISTANT BOARD SECRETARY FORUM

July 13 October 25

Cindy Jeanguenat, MBC Consulting

$300 (Both Sessions)

HUMAN RESOURCES FORUM

May 18 October 13

Mike Gifford, Howard & Howard Attorneys, PLLC Angela Adams, HR Source

$250 (M) / $410 (NM) (Both Sessions)

LENDING FORUM

July 27 September 28

Mike Wear, 39 Acres Corp

$400 (Both Sessions)

MIDWEST CEO FORUM

May 18 August 11 December 15

John Behringer, RSM US LLP

$1,195 (Three Sessions)

February 17 June 21 September 27

Christie Drexler, Performance Solutions, Inc.

$745 (M) / $1,245 (NM) (Three Sessions)

SMALL BANK CEO FORUM

May 19 August 17 November 17

Brian Watterson, Newcleus, LLC

$499 (M) / $699 (NM) (Three Sessions)

TECHNOLOGY & OPERATIONS FORUM

April 22 August 18 November 18

Ben LeClaire, Irfan Kathi, & Matt Babic Plante Moran

$600 (Three Sessions)

Financial institutions with $150 to $750MM in assets Members Only

Members Only

Financial institutions with $750MM – $10B in assets Members Only

RETAIL BANKING FORUM

Financial institutions up to $150MM in assets

Members Only

Updated April 25, 2022

Compliance & Banking Law Conference

Seminars

Compliance Conference

Advanced BSA/AML Academy

May 13 – Hyatt Regency Lisle, Lisle, IL

May 17-18 Center for Banking Excellence, Springfield OR Live Streamed via Zoom

Whether you are a full-time compliance officer or an internal auditor, or if compliance is one of your many hats, this conference will help you identify and manage cutting-edge issues that are central to a successful compliance or audit program.

Fall Compliance Conference October 18 – The Regency Conference Center, O’Fallon, IL Whether you are a full-time compliance officer or an internal auditor, or if compliance is one of your many hats, this conference will help you identify and manage cutting-edge issues that are central to a successful compliance or audit program.

Bank Counsel Conference December 2 | Chicago Whether you provide general advice to a bank within the scope of a general practice or concentrate on one or more specific areas related to banking, this program will help you identify and manage cutting-edge issues that are central to your clients and your practice.

Forum Compliance Forum July 29 Center for Banking Excellence, Springfield OR Live Streamed via Zoom Complying with rapidly evolving regulations requires perseverance plus significant commitments of time and resources. The emerging landscape will continue to present challenges for years to come. This group provides a forum for bankers to discuss regulatory compliance risk, issues, and best practices affecting all areas of compliance in the state of Illinois. Fee Per Person M $265 / NM $445

Series

BSA/AML is in its 52nd year! This session focuses on the latest changing BSA arena and offers tips and tools to develop and manage an “adequate” and “an effective and reasonably designed” BSA program. A regulator panel and special guest speaker will also be part of this year's agenda. Receive a training program manual, an updated FFIEC BSA/AML Examination Manual, a resource manual (packed with examples, forms, templates, handouts), and opportunities to network with peers on current challenges and trends. Facilitator Dianne Barton, Founder & President of Performance Solutions, Inc ABA Professional Certifications Approved for 14.5 CAFP, CRCM credits Fee Per Person M $505 / NM $875

New Accounts in Illinois April 28 - Center for Banking Excellence, Springfield OR Live Streamed via Zoom April 29 – Lewis University, Oak Brook Opening a new deposit account constitutes entering into a contractual agreement. It is critical that both the new account representatives and the customer understand the bank’s obligations and the terms and conditions the customer is being asked to accept. The ability to clearly explain the account's terms, conditions, and benefits significantly influence the customer’s impression of your bank and its services. In addition, there are updated regulatory requirements for obtaining beneficial ownership information on covered business accounts. The primary focus of this seminar will be on the lifecycle of the account, including applicable Illinois and Federal requirements and regulations, including any relevant updates to those regulations. This program will be interactive, encourage attendee participation, and provide training tools to enhance the performance of your daily responsibilities. Join your peers to discuss the 2022 New Accounts in Illinois update and how it impacts your bank.

Program 1 – Credit Compliance, Part 1 Program 2 – Credit Compliance, Part 2 Program 3 –Credit Compliance, Part 3 Program 4 – Deposit Compliance Program 5 – BSA/AML Compliance & Regulators’ Forum

TCA Facilitators Michelle Strickland, CRCM, Managing Partner and Co-President Brian Crow, CAMS, Managing Partner and Co-President Monique Reyna, CRCM, Compliance Consultant

Audience Tellers, head tellers, branch managers and administrators, new accounts representatives, compliance officers and staff, training staff, and others who manage or work the front line.

Audience Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors, and Cashiers

Facilitator Robin Guthridge, Director of Compliance, and the BSA Compliance Practice Leader, Wipfli LLP

Regulatory Compliance Series September 19-23 Center for Banking Excellence, Springfield OR Live Streamed via Zoom

Fees Per Person Full Series M $1,225 / NM $2,045 Individual program M $265 / NM $445

Continuing Education 6 CPE Credits (IL Public Accounting) 6.75 CRCM ABA Professional Certification Credits Fee Per Person M $265 / NM $445

Illinois Bankers Association

COMPLIANCE CONFERENCE Hyatt Regency Lisle | May 13, 2022

8:00 am

Registration and Continental Breakfast

9:00 am 10:00 am

The New Illinois Community Reinvestment Act — How Should Banks Prepare? Chasse Rehwinkel, Director, Division of Banking, IDFPR Last year, Illinois became the fourth state in the country to adopt a state-level Community Reinvestment Act (CRA) modeled on the federal CRA. The IDFPR will be examining covered institutions for compliance with the Illinois CRA, and many of the details will be explained in future rulemaking. In this session, we’ll hear from the Director of the IDFPR’s Division of Banking about what banks can expect, how they should prepare, and more!

10:15 am 11:45 am

Regulatory Roundtable Moderator: Carly Berard, Senior Counsel, Illinois Bankers Association Panelists: Brooke Aronin, Field Manager, Midwest Region, CFPB Lisa Drake, Supervision Manager, Consumer Compliance, FRB Chicago Deanne Korenchan, Senior Examiner, FDIC Chasse Rehwinkel, Director, Division of Banking, IDFPR Sheila Steck, National Bank Examiner, OCC

11:45 am

Lunch

12:30 pm 1:30 pm

Preparing for the Small Business Lending Data Collection Rule (Section 1071 of the Dodd-Frank Act) — What We Know Now, and What We’re Waiting For . . . Kathy Enbom, CRCM, Principal, Wipfli Last year, the CFPB issued the proposed “1071 Rule” which, if finalized, will require covered financial institutions to collect and report certain data on small business lending applications. With the comment period behind us what, if anything, should we be doing? In this session, we’ll discuss where the Rule is at today and some of its key provisions, including who will have to comply, what data will have to be collected and reported, and why you shouldn’t wait to consider the impact of the Rule on your institution.

1:30 pm 2:30 pm

Cyber Incident Response Procedures and Best Practices Tom Hinkel, VP, Compliance Services, Safe Systems, Inc. Cyber threats are increasing in volume and sophistication, and regulatory expectations have never been higher. In this session, we’ll discuss lessons learned from recent actual and simulated events and present best practices for you to implement in your institution. We’ll also review policy requirements, assessing and testing, monitoring, managing third-party cyber risk, and more!

2:45 pm 3:45 pm

Building the Best Compliance Testing Program Ellen Rose, Senior Director, Treliant, LLC & Lynn Woosley, Senior Director, Treliant, LLC A robust compliance testing program is critical in gathering information about an organization’s weaknesses while also providing advance warning of potential problems. In this session, we’ll explore best practices for building an effective and efficient testing program. Starting with the foundation, we’ll discuss the building blocks for success in creating a program that both satisfies and delights regulators and examiners.

3:45 pm 4:45 pm

Current Trends in Payments Paul Davis, Director of Market Intelligence, Strategic Resource Management, Inc. The US payments landscape went through a transformation spurred by the coronavirus pandemic and marked by an acceleration in contactless transactions. The shift has contributed to an increase in fintech popularity and the use of alternative payments such as Buy Now Pay Later. This session will look at how the pandemic transformed payments, the rise of fintech, and key regulatory considerations for banks over the rest of this year.

4:45 pm Networking Reception 6:00 pm

Updated April 25, 2022

Seminars

IRA Essentials

CRA Review and Update

IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a handheld calculator.

September 1 – Live Streamed via Zoom More details coming soon!

Performing Your ACH Audit September 7 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom September 8 – Lewis University, Oak Brook Have you ever wondered what specific areas of the ACH rules are included in the ACH audit requirements? What are the most common areas of non-compliance? Attending this full-day session will arm you with "inside" information on how to best comply with Nacha audit requirements. We will review the Nacha Operating Guidelines and the audit guide step by step to ensure complete understanding of each requirement. ▪ ▪ ▪ ▪ ▪

Which ACH Participants have audit requirements Areas of audit compliance for RDFIs Areas of audit compliance for ODFIs Common areas of non-compliance issues Preparation tips and much more

Audience Ideal for ACH auditors, operations and branch personnel, compliance officers and AAP candidates. Facilitator Michele L. Barlow, AAP, NCP, Educator, Macha/PAR Fee Per Person M $265 / NM $445

Safe Deposit Operations: 2022 Guidelines and Update September 28 – Live Streamed Via Zoom More details coming soon!

Real Estate Lending Compliance October 24 and 31 – Live Streamed via Zoom More details coming soon!

Common Exam Findings - A Precursor for Your Next Regulatory Examination October 5 – Lewis University, Oak Brook October 12 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom Taking a risk-based approach to compliance involves identifying and prioritizing the highest compliance risks. Knowing current examination trends can help you determine where to focus your compliance resources. Join us for an entire day of breaking down common exam violations that both the regulatory agencies and Wipfli are identifying. We’ll dig into what the issues are and how you can prevent, identify and remediate them in your institution. We’ll also talk about the common themes that banks are reporting during the recent exam cycle. This is an opportunity to hear about the trends and network with your compliance peers so you can be assured that you are ready for your next regulatory exam.

October 25 - Lewis University, Oak Brook

Topics Introduction and Establishing IRAs IRA Funding IRA Distributions IRA Portability Continuing Education ABA Professional Certification - 7.25 credits for CISP, CRSP, and CTFA Audience You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules. Fee Per Person Clients of Ascensus qualify for the IBA member rate. M $265 / NM $445

Advanced IRAs October 26 - Lewis University, Oak Brook Advanced IRAs, facilitated by Ascensus, build on the attendees’ basic IRA knowledge to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations. Topics IRA Update IRA Excess Contributions Required Minimum Distributions Beneficiary Options Advanced Portability Continuing Education ABA Professional Certification - 7.25 credits for CISP, CRSP, and CTFA Audience You should attend this seminar if you are • an IRA administrator, personal banker, or member services personnel who has a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service. • a financial professional who recognizes that IRAs play an integral role in retirement planning. • a compliance specialist with procedural oversight of IRA policies and practices; or • support personnel responsible for promotional materials that describe the services provided by your financial organization. Fee Per Person Clients of Ascensus qualify for the IBA member rate. M $265 / NM $445

Facilitator Kathy Enbom, CRCM, Principal, Wipfli LLP

BSA/AML Yearend Wrap-Up

Fee Per Person M $265 / NM $445

More details coming soon!

November 1-2 – Live Streamed Via Zoom

Security Officer Workshop October 25 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom October 17 – Lewis University, Oak Brook More details coming soon!

Illinois Bankers Association

Updated April 25, 2022

Seminars

ABA Training

ACH Exception Handling

ONLINE INSTRUCTOR-LED

November 9 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom November 10 – Lewis University, Oak Brook Although ACH is generally an automated process, there is always the possibility of exceptions. As a receiving institution, we have no control over the types of entries that are sent to us, and so we have to decide what is the best way to handle the situation. Join us as a WACHA expert guides you through the best course of action to take in exception processing from returns to notifications, plus new rules and requirements. Come ready with your own scenarios so we can all learn from real-life challenges. Audience ACH Operations, AAP Candidates, Compliance Officers and ACH Auditors Facilitator Michele L. Barlow, AAP, NCP, Education, Macha/PAR Fee Per Person M $265 / NM $445

Compliance Training for Bank Boards Train your Board before the bank's next regulatory exam and ensure your training program meets examination requirements. Compliance Training Topics ▪ Fair Lending ▪ Effective Compliance Program Management ▪ BSA/AML Training for the Board of Directors ▪ Insiders and Reg O ▪ Preparing for the Exam – What You Need to Know – A Director's Perspective M $395 / NM $595

Legal Foundations in Banking This course covers critical legal requirements affecting banks and bankers and core language that must be understood to be effective. It provides the necessary legal knowledge that every banker should know. This is a foundation course in the legal structure and basis for commercial banking, designed for new bankers, banking managers, or those transacting business directly with customers. M $675 /NM $830 Start Dates – 9/12

ONLINE SELF-PACED CRCM Online Exam Prep This course features audio and video lessons, readings, an online discussion board, access to a virtual instructor, and practice tests. Selfassessment tools and confidence meters provide individual feedback to help you concentrate your study time where you need it the most, and a countdown meter helps keep you on track as you progress towards your exam date. All lessons can be completed at your own pace and are available entirely online. What You'll Learn After completing this course, students will be able to: ▪ Demonstrate your compliance expertise in sample scenarios aligned to the exam domains ▪ Practice your aptitude in completing tasks in each knowledge area ▪ Evaluate your knowledge of crucial compliance topics, processes, and management expectations ▪ Prepare for the actual exam and know what to expect with sample tests that include real exam questions Access resources that you will leverage in your role of compliance manager (purchased separately) Audience Individuals are preparing to take the Certified Regulatory Compliance Manager (CRCM) Exam. Check here to see eligibility requirements. M $895 / NM $1,045

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Active Aggressor for Employees Active Aggressor for Managers ADA Accessibility ADA Interacting with People Who Have Disabilities ADA Overview and Employment Advertising: CAN-SPAM Act Appraisals: FIRREA and Interagency Guidelines Appraisals: Reg Z Requirements Bank Bribery Act Bank Protection Act Banking Law and Referrals BSA/AML: Beneficial Ownership and Customer Due Diligence BSA/AML: CIP Advanced BSA/AML: CIP Basics BSA/AML: Communicating with Customers about CTRs BSA/AML: Completing the CTR BSA/AML: Complying with the BSA BSA/AML: Exempting Customers from CTR Reporting BSA/AML: Overview BSA/AML: Recordkeeping - Wires, Money Orders, and Other Challenges BSA/AML: Reporting BSA/AML: Risk Assessment and Customer Due Diligence BSA/AML: SAR Filing BSA/AML: USA PATRIOT Act Community Reinvestment Act (CRA) Cybersecurity Fundamentals E-SIGN Compliance Elder Financial Abuse Equal Credit Opportunity Act (Reg B) Expedited Funds Availability Act (Reg CC) Extending Credit to Bank Insiders (Reg O) FCRA: Adverse Action FCRA: Affiliate/Third Party Information Sharing FCRA: Duties of Furnishers FCRA: Introduction and Overview FCRA: Medical Information Sharing FCRA: Notice to Consumers (Risk-Based Pricing) FCRA: Permissible Purpose FCRA: Prescreened Offers of Credit FCRA: Use of Consumer Reports in Employment Fair Debt Collection Practices Act Fair Housing Act Fair Lending FDIC Insurance Coverage Flood Disaster Protection Act Fraud Recognition and Prevention Good Faith Estimate and HUD-1 Home Mortgage Disclosure Act (HMDA) Overview Homeowners Protection Act Information Security and Red Flags Military Lending Act Mortgage Servicing: ARM Notices Mortgage Servicing: Early Intervention and Continuity of Contact Mortgage Servicing: Error Resolution Mortgage Servicing: Escrow Accounts Mortgage Servicing: Force-Placed Insurance Mortgage Servicing: Loan Origination and Servicing Transfers Mortgage Servicing: Loss Mitigation Mortgage Servicing: Overview Mortgage Servicing: Payment Crediting and Periodic Statements Mortgage Servicing: Successors in Interest Office of Foreign Assets Control (OFAC) Privacy for Customer Contact Personnel Real Estate Settlement Procedures Act (RESPA) Overview Recognizing and Preventing UDAAP Reg E Consumer Liability Reg E Consumer Remittances Reg E Disclosures Requirements

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Reg E Error Resolution Requirements Reg E Gift Cards Reg E Overdrafts Reg E Overview Reg E Payroll Cards Reg E Preauthorized Transfers Reg E Prepaid Accounts Reg Z Adjustable Rate Mortgages Reg Z Advertising Reg Z Credit Cards Reg Z HELOCs (Open-End Credit) Reg Z HOEPA and Higher-Priced Mortgage Loans Reg Z Installment and Home Equity Loans (Closed-End Credit) Reg Z Mortgages (Closed-End Credit) Reg Z Non-Home Secured (Open-End Credit) Reg Z Overview Reg Z Private Higher Education Loans Reg Z Reverse Mortgages Reg Z Right of Rescission Reserve Requirements for Depository Institutions (Reg D) Right to Financial Privacy Act (RFPA) Robbery and Bank Security Servicemembers Civil Relief Act (SCRA) Sexual and Workplace Harassment Sexual and Workplace Harassment for Managers Social Media: Managing the Risks Telephone Consumer Protection Act (TCPA) The S.A.F.E. Act: Secure & Fair Enforcement for Mortgage Licensing Act TILA-RESPA Integrated Disclosures Truth in Savings Act (Reg DD) Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG)

CERTIFICATES Certificate in BSA and AML Compliance Improve your ability to detect and prevent suspicious and criminal activity with this overview of the types of criminal behavior commonly used against banks, including in-depth training on the applicable U.S. laws and regulations governing money laundering. The curriculum is designed to be a refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam. It may be required for those individuals with less than five years' experience in the field. Required Courses ▪ Introduction to BSA/AML ▪ SARs and Information Sharing ▪ Currency and Correspondent Banking Accounts ▪ Electronic Banking and Funds Transfer Activities ▪ Higher Risk Accounts and Activities ▪ BSA Requirements for Business Accounts ▪ BSA Requirements for Foreign Customers and Accounts ▪ Components of an AML Compliance Program ▪ International Partners in AML ▪ Office of Foreign Assets Control (OFAC) for Compliance Professionals M $1,595 / NM $2,095 NM

Illinois Bankers Association

Updated April 25, 2022

CERTIFICATES Certificate in Deposit Compliance Gain a thorough understanding of crucial deposit regulations and the ability to identify and respond to compliance requirements. Get unlimited access to all course content for 12 months - including updates on new issuances and regulation changes made within that year. Required Courses ▪ Anatomy of a Regulation ▪ BSA/USA PATRIOT Act ▪ Digital Compliance ▪ Electronic Funds Transfer Act (Reg E) ▪ Elements of a Compliance Program ▪ Expedited Funds Availability Act (Reg CC) ▪ Office of Foreign Assets Control (OFAC) ▪ Privacy/Information Sharing ▪ Reserve Requirements for Depository Institutions Act (Reg D) ▪ Truth-in-Savings Act (Reg DD) ▪ Unfair, Deceptive or Abusive Acts or Practices (UDAAP) M $1,595 / NM $2,095 NM

Certificate in Operational Risk Management Address training needs across the bank's three lines of defense and maintains a robust operational risk management program. Understand the fundamental governance structures, procedures, controls, and cultural aspects necessary for an institution to manage operational risk successfully. Required Courses ▪ Elements of an Operational Risk Management Program ▪ Cybersecurity Management ▪ Fraud and Criminal Threats ▪ Incident Management and Resilience ▪ Operational Risk Model Management ▪ Oversight and Management of Operational Risk ▪ Payments and Settlements ▪ Physical Security ▪ Regulatory Exam Management ▪ Risk Control and Self-Assessment ▪ Vendor Risk Management M $1,595 / NM $2,095 NM

Certificate in Risk Management Frameworks Certificate in Fraud Prevention In-depth training on the applicable U.S. laws and regulations governing fraud and an overview of the types of criminal behavior commonly used against banks. They are designed to be an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam. They may be required for those individuals with less than five years' experience in the field. Required Courses ▪ Introduction to Fraud Management ▪ Establishing a Fraud Prevention Program ▪ Types of Fraud and Prevention Strategies ▪ Operating a Fraud Prevention Program ▪ Maintaining a Compliant Fraud Prevention Program M $795 / NM $1095

Certificate in Lending Compliance Demonstrate to bank management and examiners you have a thorough grounding in crucial lending regulations and the ability to identify and respond to compliance requirements. Includes any updates on new issuances and regulation changes made within that year. Required Courses ▪ Anatomy of a Regulation ▪ Community Reinvestment Act, Community Bank (CRA)-ORCommunity Reinvestment Act, Large Bank (CRA) ▪ Credit Card Regulations ▪ Elements of a Compliance Program ▪ Equal Credit Opportunity Act (ECOA) Reg B ▪ Fair Credit Reporting Act (FCRA) ▪ Federal Flood Insurance Regulations ▪ Good Faith Estimate and HUD-1 ** ▪ Home Mortgage Disclosure Act (HMDA) ▪ Loans to Insiders (Reg O) ▪ Real Estate Settlement Procedures Act (RESPA) ▪ Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM) ▪ Reg Z Closed-End Credit ▪ Reg Z Open-End Credit ▪ Servicemembers Civil Relief Act (SCRA) ▪ Unfair, Deceptive or Abusive Acts or Practices (UDAAP) M $2,195 / NM $2,695

Each course walks through a critical process in sufficient detail for a targeted yet integrated view of risk management activities vital to an institution, such as establishing an effective governance process followed by risk identification, measurement, evaluation, monitoring, controls, and reporting. Required Courses ▪ Introduction to Enterprise Risk Management ▪ Board and Senior Management Oversight ▪ Enterprise Risk Management Reporting ▪ Risk Policies, Procedures, and Limits ▪ Risk Management Control Framework ▪ Risk Identification ▪ Risk Measurement and Evaluation ▪ Risk Mitigation ▪ Risk Monitoring M $1,395 / NM $1,895

Certificate in Financial and Credit Risk Management This certificate includes seven courses covering the foundational aspects of financial and credit risk management. The financial risk courses provide principles for understanding and managing interest rate and liquidity risks. The credit risk courses teach core methods for identifying, measuring, monitoring, and controlling risk levels within retail, commercial, and agricultural lending and addressing other sources of credit risk. Required Courses ▪ Financial Risk Management: Interest Rate Risk ▪ Financial Risk Management: Liquidity Risk ▪ Introduction to Credit Risk Management ▪ Credit Risk Management: Managing, Monitoring, and Measuring ▪ Credit Risk Management: Retail Lending ▪ Credit Risk Management: Commercial and Agricultural Lending ▪ Credit Risk Management: Other Sources of Credit Risk M $1,295 / NM $1,795

Illinois Bankers Association

Updated April 25, 2022

Regulatory University

RESOURCES st

Reference Guide to Regulatory Compliance, 31 Ed. This guide is ideal for compliance managers, department staff, product managers, and retail branch banking managers. The Guide is a recommended study resource for the Certified Regulatory Compliance Manager (CRCM) exam, with self-study and review questions and answers and a cross-reference of book sections to exam topics. Updates to the 31st Edition include: ▪ Advisories on Predatory and Subprime Lending (including the Payday Lending Rule) ▪ Fair Debt Collection Practices Act ▪ Flood Disaster Protection Act ▪ Real Estate Settlement Procedures Act (Reg X) ▪ Truth in Lending Act (Reg Z) ▪ Community Reinvestment Act ▪ BSA/AML ▪ And many more!

Free Online Compliance Training | Powered by FIS An Exclusive Benefit for IBA Member Banks and Thrifts All your employees can enroll in free online coursework to stay informed of those constantly changing laws and regulations! IBA member banks and savings banks that enroll in this complimentary training have access to nearly 100 interactive courses in key regulatory areas. Your in-house program administrator can enroll employees, assign customized course programs, and run sophisticated management reports to monitor each employee’s progress while enabling your organization to determine additional training needs. By participating in this program, you can demonstrate to examiners that your organization has a thorough and ongoing company-wide training program! Regulatory University is the only online training solution that ALL industry regulators use today. Most recently, the Consumer Financial Protection Bureau has trained their examiners and consumer response team through Regulatory University! Enroll Today!

View the Table of Contents (PDF) 3-hole punched Paper Version or Adobe Digital Reader eBook M $375 / NM $525

IBA Compliance Connection® Illinois bankers are constantly challenged with new laws, regulations, enforcement trends, and other pressing compliance concerns. We have an exciting resource to help you — IBA Compliance Connection® — a free website for all employees of IBA member banks that will quickly become your “go-to” source for banking compliance information, guidance, and support — every day! What You'll Find on the IBA Compliance Connection® ▪ More than 200 (and growing!) Topic Pages covering a broad spectrum of compliance matters, indexed by bank process and function, together with all relevant laws and regulations ▪ Over 4,000 (and growing!) original IBA Q&As, together with relevant articles, court decisions, and more ▪ A developing Forms Library with sample policies, procedures, checklists, worksheets, and other forms ▪ The latest in Compliance News, with daily updates from the IBA Law Department ▪ A Law Resource Library compiling the best legal resources on the internet ▪ Can't find what you're looking for? Just hit the GOT COMPLIANCE? Button and ask us a question! And best of all, the IBA Compliance Connection® is FREE for all employees of IBA member banks! If your bank is an IBA member, you are an IBA member! Sign Up Today at www.GOTOIBA.com!

Illinois Bankers Association

ESSENTIALS OF BANKING SERIES

21 JULY 11 AUGUST 8 SEPTEMBER 29 SEPTEMBER

START 9AM

IBA Center for Banking Excellence, Springfield Live Streamed via Zoom

FACILITATOR Christie Drexler, Senior Consultant and Facilitator, Performance Solutions, Inc. The Essentials of Banking Series provides a complete overview of banking principles and operations. This four-part series is a must for new and seasoned employees to deepen their banking knowledge. SESSION 1: OVERVIEW OF BANKING • History of the U.S. Banking System • The Federal Reserve as the Central Bank Organization of the Federal Reserve System Roles and responsibilities of the FED U.S. Monetary Policy • State and Federal Regulatory Agencies • Bank Regulations Code of Federal Register Alphabet Soup CFPB Regulations SESSION 2: BUSINESS OPERATIONS AND MANAGEMENT • Types of Financial Institutions • Bank Leadership Board of Directors Management Structure • Banking Business Operations • Compliance Management Fundamentals • Bank Examinations The Board’s Role in Examinations The Anatomy of an Exam CAMELS Rating Supervisory Actions • Key Products and Services Deposits & Loans E-Banking Treasury Management Wealth Management Insurance

SESSION 3: CREDIT AND THE BANKING BUSINESS • Key Credit Products and Services • Lending Process From Application to Decision Administration & Policies Loan Review and Asset Recovery • Banking Business Sources of Bank Income Investments Asset and Liability Management • Financial Statements Balance Sheet Income Statement Statement of Shareholder’s Equity Analyzing Asset and Liability Mix • Bank Performance Metrics & Reports SESSION 4: SAFEGUARDING THE BANK; PROVIDING EXCEPTIONAL SERVICE; GROWING THE BANK • Ethics in a Sound Banking System • Corporate Governance Safeguarding the Bank’s Assets Vendor Management • Security Regulations Reg P – Privacy of Consumer Information Bank Protection Act of 1968 Gramm-Leach-Bliley (GLB) Act • AML/BSA and Safeguarding the Bank Top Fraud Schemes Technology Threats to Banking Emerging Issues in BSA

• The Customer Experience Service is in the Eye of the Customer Handling Customer Complaints How to Provide WOW Service • Growing the Bank Ambassadors for the Bank Referrals versus Helping the Customer Building Profitable Relationships

SIGN UP FULL SERIES Member $995 pp Nonmember $1,665 pp Individual Sessions Member $265 Nonmember $445 Online www.illinois.bank Email registrar@illinois.bank

Updated April 25, 2022

Lending: Ag, Commercial, Consumer, and Residential Conferences

Forum

American Mortgage Conference

Lending Forum

April 25-27 – The Pinehurst Resort, Pinehurst, NC

July 27 and September 28 Center for Banking Excellence, Springfield OR Live Streamed via Zoom

The American Mortgage Conference brings together leading experts in the financial services industry, mortgage practitioners of every kind, policymakers, and investors to discuss important mortgage issues and analyze what progress is being made in Washington.

Ag Banking Conference August 24-25 – Crowne Plaza, Springfield, IL Ag lending requires highly specialized lending skills and an understanding of the unique markets available to farmers in Illinois. As in all other industries, ag banking is constantly changing. The Ag Banking Conference addresses these and other important issues to increase your knowledge and improve your ability to serve ag customers.

Schools Commercial Lending School October 17-21 Center for Banking Excellence, Springfield OR Live Streamed via Zoom This program prepares your team to serve effectively and profitably as commercial loan officers by providing participants with the knowledge needed to evaluate, structure, and negotiate a commercial loan. Topics Foundation Concepts in Lending Understanding the Borrower’s Business Evaluating Management Assessing the Risks Facing the Borrower Assessing Borrower Financial Performance Projecting Future Performance Loan Structure and Support Responsible Commercial Real Estate Lending Identifying and Managing Problem Loans Effective Relationship Management

This forum offers an ongoing platform throughout the year for developing peer networks and a strategic exchange of thought leadership, addressing current and developing lending opportunities and challenges. The program highlights a rotation of industry speakers and roundtable discussions by peers—all relating to lending practices, risk management, and the ever-changing regulatory, competitive, and economic lending conditions. Facilitator Mike Wear, 39 Acres Corp Fee Per Person (Includes Both Sessions) Members Only $400 Substitutions Permissible

Seminars LaserPro Training 2022 May 10-12 – Prospect Heights, IL September 27-29 – Springfield, IL *** LIMITED SPACE AVAILABLE *** Each program is limited to 12 registrants. Commercial Document Preparation for Beginners* This session focuses on the steps for producing loan closing documents for commercial loans in the software. This hands-on training is for new and experienced processors responsible for creating non-disclosable loan packages. Consumer Real Estate for Beginners* Steps for producing consumer real estate document packages in the software will be covered during this session. New and experienced processors responsible for creating consumer real estate early disclosures and closing documents will benefit from this class.

Fee Per Person M $1,225 / NM $2,045

Tips, Shortcuts and Best Practices This class will benefit users with a more intermediate experience level to understand some of the unknown features and functions of the software.

Midwest Agricultural Banking School

*NOTE: This class will NOT cover any admin functionality of LaserPro. There will be no compliance information covered during this session.

2022 Dates TBA | Purdue University, West Lafayette, IN The school delivers a solid foundation in agricultural credit principles and the most-timely topics of the day, all with a minimum investment of time and money! The curriculum is designed to provide you with the practical aspects of agricultural credit & finance, farm management, marketing & related subjects. The development and implementation of this curriculum have involved hundreds of bankers and have resulted in a nationwide system of quality banker education.

Fee Per Person Per Program IBA Members $455 Nonmembers $605

Illinois Bankers Association

Updated April 25, 2022

Seminars Basic Personal & Business Tax Return Analysis May 12 – Live Streamed via Zoom

Advanced Financial Statement & Cash Flow Analysis October 13 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom October 14 – Lewis University, Oak Brook

Bank personnel must obtain and correctly interpret tax returns for commercial and consumer lending purposes. The first part of this seminar will concentrate on personal tax return analysis, while the second part will focus on analyzing various business tax returns. Attend this program and understand the often complex and confusing topic of TAXES!

More details coming soon!

Topics ▪ Review the basic structure of the personal 1040 federal tax return (including the various schedules and K-1 forms) ▪ Use analysis techniques to prepare a personal cash flow from information gleaned from the 1040 and the related schedules ▪ Discuss recent changes in the tax code, including the “Tax Cuts and Jobs Act” (TCJA) and how they affect the bank’s clients ▪ Describe how the 1040 tax return can be used to market the bank’s products and services ▪ Discuss the structure of a C corporation, S corporation, and Partnership (including LLC) tax return ▪ Analyze business tax returns and prepare cash flows for these entities ▪ Draw additional information from the business returns, including identifying fraudulent tax returns ▪ Discuss updates in the tax code, including the TCJA as they apply to businesses

More details coming soon!

Audience Commercial lenders, credit analysts, consumer lenders, loan documentation specialists, branch managers, assistant branch managers, private bankers, and business development officers. Continuing Education 6 CPE (IL public accountants) Facilitator David L. Osburn, Founder, Osburn & Associates, LLC Fee Per Person M $265 / NM $445

Advanced Tax Return Analysis for the Banker August 16 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom August 17 – Lewis University, Oak Brook This seminar provides bankers with several advanced tax return concepts and related analyses to help them more effectively work with their business customers. We’ll begin with a brief review of analyzing a business owner’s personal “1040” tax return and the return of an LLC, S corporation, and C corporation including Schedules M-1 and M-2, Schedule K-1, pass-through transactions, and other deductions.

Commercial and Industrial (C&I) Lending in Today’s Competitive Market November 16 – Live Streamed Via Zoom

Advanced Collection Tools Vital in Today's Economy December 6 – Live Streamed Via Zoom This session covers negotiation, technical, and management tools in collecting cash. The negotiation process will include the “human factors,” while the technical skills will consist of “business law basics” (contract law and lender liability). The technical aspects of collections will address what happens when a “good” loan turns into a “bad” loan, i.e., the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank do and not do at this point? We will address the “legal rights” of the bank and the “practical steps” that the bank should take to protect itself. This includes the collection process, restructuring the loan, proceeding against the borrower through repossession, foreclosure, filing a lawsuit to obtain a judgment, forcing the borrower into bankruptcy, or simply “walking away.” This section also includes the “outside” influence from the banking regulators. Additionally, the X (authoritative), Y (delegation), and Z (team) management styles will be outlined, which impact the lender’s ability to manage the collection process. This program includes “real-life” collection scenarios. Audience Commercial lenders, credit analysts, loan documentation specialists, branch managers Facilitator David L. Osburn, Founder, Osburn & Associates, LLC Fee Per Person M $265 / NM $445

▪ Corporate Tax Issues including Business Structure, Section 179 Depreciation, and Bonus Depreciation ▪ Investments including Capital Gain/Loss Issues and Passive Activities ▪ Real Estate Issues including Personal Residence, Rentals, Home Offices, and 1031 Tax-Free Exchanges ▪ Employer Provided Benefits including “Qualified Retirement Plans” and Health Savings Accounts (HSAs) ▪ Retirement Planning Strategies including “Defined Benefit” (DB) Plans ▪ Estate Planning Issues including Gifting ▪ Year-End Tax Strategies ▪ Changes to the Tax Code that impact Business Owners including the “Tax Cuts and Jobs Act” (TCJA), the CARES Act, and proposed tax legislation Audience Commercial lenders, credit analysts, relationship managers, credit administrators Fee Per Person M $265 / NM $445

Illinois Bankers Association

Updated April 25, 2022

Online Training

ABA Training

Breaking into Banking Powered by Keusal Learning

ONLINE INSTRUCTOR-LED

Credit Officers and Commercial Training Managers — Here’s How to Build Skillful and Productive Commercial Bankers from Day 1… GUARANTEED. Focusing on the reality of the banking world over textbook portrayals of the business, these courses will equip you with critical concepts and banking terminology. They show you how it all fits together.

Analyzing Financial Statements A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer—current and prospective—and evaluate possible sources of repayment for the loan. Audience Commercial and business bankers and credit analysts. The recommended prerequisite course is General Accounting. M $550 / NM $675 Start Dates – 5/16, 9/12

Commercial Lending Suitable for anyone who wants to learn more about the commercial lending process—the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how to manage a customer relationship once the loan is approved. M $550 / NM $675 Start Dates – 6/13, 10/17

Consumer Lending

Breaking into Banking 101: Fundamentals of Commercial Banking This 10-module online course is broken into easy-to-digest lessons covering everything you need to know to get hired, start quickly, and advance in your new career. Andy gives you the inside scoop on what banks want from you and how you can immediately differentiate yourself from others new to the industry. Breaking into Banking 201: Analyzing Repayment Sources This 9-module online course is a “sequel” to the 101 course and is best taken after completing that course, though it is not a prerequisite. The 201 course dives deeper into topics covered in modules 4, 6, and 8 of the 101 courses: analyzing a borrower’s balance sheet, income statement, collateral, and risk ratings. Breaking into Banking for Interns Unlike our other courses that are appropriate for various different audiences of learners, this course was created specifically for college students hired by banks for internships. It assumes no prior knowledge of the subject matter. This course was created specifically to meet that need, and includes a brief overview of retail banking, with a focus on commercial credit and lending. It is an ideal primer for those considering banking as a career. Audience New credit analysts, lenders, and underwriters, as well as bankers who don’t do credit analysis but need a working knowledge of the process. This may include statement spreaders, loan processors and closers, treasury management associates, administrative support for credit or lending officers, branch managers, and interns. Sign Up Today!

It covers forming a loan policy, generating applications, learning about the credit investigation, and understanding the evaluation and decisions that go into every loan application. M $500 / NM $650 Start Dates – 7/5, 10/31

Introduction to Agricultural Lending They are designed to provide students with a basic overview of the agricultural lending function. It helps students have a fundamental understanding of agriculture and ag lending in the financial services industry. M $475 / NM $575 Start Dates – 7/11, 9/26

Introduction to Mortgage Lending Explore critical elements in the mortgage lending industry. Course topics include the major mortgage financing programs and guidelines, construction lending and land development financing, the impact of regulations on the mortgage process, property appraisals review, and types of mortgage fraud. M $550 / NM $700 Start Dates – 6/13

ONLINE SELF-PACED Analyzing Business Financial Statements & Tax Returns This curriculum covers the analysis of business financial statements and tax returns, including cash flow statements. Courses ▪ Income Statement Analysis ▪ Balance Sheet Analysis ▪ Ratio Analysis ▪ Cash Flow Analysis ▪ The UCA Model ▪ Cash Budgets and Pro Forma Statements M $150 / NM $200

Analyzing Personal Financial Statements & Tax Returns Examines personal financial statements and tax returns, including combining business and personal cash flows into a global analysis. Courses ▪ Types of Personal Financial Statements ▪ Key Ratios and Adjusted Net Worth ▪ Personal Tax Returns and Cash Flow ▪ Combining Business and Personal Cash Flow into Global Cash Flow M $150 / NM $200

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED Credit Products for Small Businesses Describes differences between credit product features, the benefits and how to communicate them to drive home the advantages to the customer; explains how to match product needs to the customer borrowing cause, loan purpose, and business cycle clues to make the sale. M $95 / NM $130

Introduction to Analyzing Financial Statements Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends. M $95 / NM $130

The Lending Decision Process Produced by the Risk Management Association (RMA)

The Commercial Real Estate Lending Decision Process Produced by the Risk Management Association (RMA) This series of interactive, web-based courses provide a comprehensive study of commercial real estate (CRE) lending helping you to explore different types of construction loans, identify property characteristics and underwriting considerations, complete NOI calculations and much more!

This series gives a foundation in the following areas of study: business and industry risk analysis, management assessment, financial accounting, balance sheet and income statement analyses, ratio trend analysis, cash cycle seasonality analysis, borrowing causes and repayment source assessment, cash flow analysis and using financial projections.

Courses ▪ CRE Lending Overview ▪ Risk Areas ▪ Drivers of CRE Performance ▪ Underwriting - Basics ▪ Underwriting - Different Types of Commercial Properties ▪ Underwriting - Example Calculations ▪ Appraisals ▪ Leases ▪ Environmental Assessments ▪ Loan Structure ▪ Due Diligence and Documentation ▪ Construction Lending ▪ Homebuilder Lending

Course List ▪ Series 1: Industry, Management, and Economic Influences ▪ Series 2: Interpreting Quality of Financial Reports and Accounts ▪ Series 3: Analyzing the Company's Financial Performance and Condition ▪ Series 4: The Cash Cycle, Seasonality and Discovering Borrowing Causes and Repayment Sources ▪ Series 5: Analyzing Cash Flow Statements to Measure Long-Term Repayment Ability ▪ Series 6: Using Financial Projections to Fine Tune the Credit Analysis

Audience Commercial lenders and credit analysts who are not real estate specialists but who need to know more about assessing real estate risk. M $749 / NM $1,359

Loan Structuring, Documentation, Pricing and Problem Loans

Deposit Products and Services for Small Businesses Gain an understanding of general banking needs of business customers. The course covers common deposit and non-credit products, and their benefits to the small business client. Special emphasis is placed on connecting banking needs with the lifecycle of the business. M $95 / NM $130

Effective Referrals Suite This suite explores the Effective Referral Model for recognizing, responding to, and revisiting referrals, and provides tactics for identifying clues about financial needs and connecting them to appropriate products and services. M $55 / NM $75

Audience Loan trainees, credit analysts, and anyone with commercial lending authority. M $720 / NM $1,440

This suite of five courses provides guidance on loan structuring and documentation issues in response to the quantitative and qualitative risk analysis. An overview of documents, loan agreements and covenants, as well as negotiating and pricing is included. M $150 / NM $200

Mortgage Customer Counseling and Prequalification Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process. Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB's Loan Originator Rule expands the SAFE. Act definition of "loan originator" and requires certain loan origination activities be performed only by loan originators.

M $95 / NM $130

Fundamentals of Small Business Banking Suite

Personal Tax Return Analysis

This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Concise, impactful lessons can be applied on the job immediately. M $95 / NM $130

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool. M $95 / NM $130

Handling Mortgage Inquiries and Making Referrals Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO. M $95 / NM $130

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED Qualitative Analysis and Determining a Credit Risk Rating Covers qualitative analysis and how to assess industry risk, market risk and management risk. Learn the role of loan policy and the need to summarize the borrower’s various risks into an appropriate credit risk rating. Courses ▪ The Commercial Lending Process & Initial Business Development Calls ▪ Credit Investigation and Assessing Industry, Market and Management Risk ▪ Loan Policies and Procedure, Including Credit Risk Ratings ▪ Loan Packages and Credit Write-Ups M $150 / NM $200

Retirement Products for Small Businesses Explores advantages to small businesses when offering retirement plans and the five retirement products and their general characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists. M $95 / NM $130

Small Business Borrowing Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs. M $95 / NM $130

Understanding Business Borrowers Learn how to identify and understand business industries and types— and why they borrow money. An introduction to the basic concepts of business financial accounting and entity structures is also covered. M $150 / NM $200

CERTIFICATES Certificate in Business and Commercial Lending This online self-paced certificate focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting.

Small Business Banker Certificate Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Required Courses Estimated time to complete is approximately 18 hours. ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Small Business Borrowing Suite (2 courses, 2 exercises + 2 toolkits) ▪ Relationship Sales for Small Business Clients Suite (3 courses, 2 exercises + 1 toolkit) ▪ Small Business Products Suite (3 courses, 1 exercise + 1 toolkit) ▪ Growing Small Business Relationships Suite (2 courses, 1 exercise + 1 toolkit) ▪ Sales Planning Suite (3 courses, 1 exercise + 1 toolkit) ▪ Introduction to Analyzing Financial Statements ▪ Personal Tax Return Analysis IBA/ABA M $495 / NM $695 Per Person

Residential Mortgage Lender Certificate Designed for aspiring mortgage lenders and those individuals new to the mortgage area of the bank, including mortgage loan clerks, loan processors, and closers. Required Courses Estimated time to complete is approximately 22 hours. ▪ Banking Basics Suite (12 courses) ▪ Appraisal Procedures* ▪ Basics of Mortgage Processing* ▪ Determining Your Role in Fraud Prevention* ▪ Discovering FHA Programs* ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Essentials of Mortgage Lending* ▪ Ethical Issues for Bankers ▪ Explaining Loan Modifications* ▪ Mitigating Potential Fraud in Your Organization* ▪ Mortgage Customer Counseling and Prequalification ▪ Personal Tax Return Analysis ▪ Preparing the Closing Disclosure* ▪ Preparing the Loan Estimate* ▪ Processing and Underwriting Credit* ▪ Processing Income and Assets* ▪ Reviewing the Appraisal Report* *These courses are offered through a partnership with AllRegs, a leader in residential mortgage lending. IBA/ABA M $775 / NM $985 Per Person

Required Courses Estimated time to complete these courses is approximately 34 hours. ▪ NEW: Effective Commercial Loan Write-ups ▪ NEW: Treasury Management ▪ Understanding Business Borrowers Suite (5 courses) ▪ Analyzing Business Financial Statements and Tax Returns Suite (7 courses) ▪ Analyzing Personal Financial Statements and Tax Returns Suite (4 courses) ▪ Qualitative Analysis and Determining a Credit Risk Rating Suite (4 courses) ▪ Loan Structuring, Documentation, Pricing and Problem Loans Suite (5 courses) IBA/ABA M $1,295 / NM $1,595 Per Person

Illinois Bankers Association

Virtual Learning Bringing Knowledge to You

ANNUAL SEXUAL HARASSMENT {PREVENTION} TRAINING All Illinois employers are required to conduct annual sexual harassment prevention training. At a minimum, this must include: • an explanation and examples of what constitutes unlawful sexual harassment • a summary of relevant federal and state provisions and remedies available to victims • a summary of employers’ responsibilities in preventing, investigating and taking corrective measures in regard to sexual harassment Illinois Bankers is providing multiple virtual options to meet the needs of all Illinois employers. Each session not only meets but exceeds Illinois’ annual training requirements.

WHY CHOOSE OUR TRAINING •

TRAINING OPTIONS

Our comprehensive training courses offer separate and distinct sessions for employees and supervisors,

PRE-RECORDED TRAININGS $549 Employee AND supervisor recordings (two programs)

with each covering the prevention of discrimination, harassment, retaliation and bullying in the workplace under Illinois and federal laws. The full program covers all aspects of a true comprehensive training on these

Programs are about 1.5 hours each. Recordings are password-protected and available via any internet streaming platform through December 31, when links will be removed from the cloud.

important topics for employers of all types, in all industries. •

Following the U.S. Supreme Court’s recent ruling that all employers are prohibited from discriminating against employees based on the employee’s sexual orientation and/or gender identity, our training covers this important change as well.

•

LIVE VIRTUAL TRAININGS $1,999 Live virtual training via Zoom customized for your workplace, including a live Q&A opportunity Live programs will run about 1.5 to 2 hours. Recordings can be provided afterward as well, available via any internet streaming platform until December 31, when the link will be removed from the cloud.

Failure to provide training each year is a violation of the Illinois Human Rights Act. Illinois employers who do not provide compliant training will be subject to civil penalties, including a $500 penalty to any business with fewer than 4 employees, or $1,000 to those with 4 or more employees. Penalties for subsequent violations

Because employers must maintain documentation for each employee establishing compliance with the training requirement, a certificate of attendance/completion will be made available for each employee, and a copy of the PowerPoint also will be made available to download.

can rise to $5,000 each.

Presented by ATTORNEY SCOTT CRUZ, an experienced labor and employment attorney with Greensfelder, Hemker & Gale, P.C.

RESERVE YOUR TRAINING E

illinois.bank 217-789-9340 registrar@illinois.bank

Updated April 25, 2022

Human Resources and Workplace Fundamentals Forums

ABA Training

Education and Trainers Forum

ONLINE SELF-PACED | ONBOARDING

May 12, September 15, November 3 – Live Streamed Via Zoom Gather with bank trainers to exchange ideas freely, brainstorm challenges and examine pressing issues in today's ever-evolving regulatory, cost-conscience, and results-driven environment. The agenda is based on input from participants in the forum group as well as banking industry employee development key topics. Fee Per Person (Includes All Three Sessions) M $745 / NM $1,245 Substitutions Permissible

Human Resources Forum May 18 and October 13 – Live Streamed Via Zoom Designed to provide HR officers, executives and others overseeing HR functions within their financial institutions an opportunity to share ideas, information, and challenges with fellow human resource officers. Expect a lively, interactive and open discussion on employment issues facilitated by the legal and human resource experts.

Ethical Issues for Bankers This course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to manage commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions. M $55 /NM $75

ONLINE SELF-PACED | COMMUNICATION Communication Basics Suite Explores the primary elements of effective communications, key in delivering good customer service. This suite provides tips for becoming an active listener, developing effective questioning, and understanding body language.

Fee Per Person (Includes Both Sessions) M $300 / NM $420 Substitutions Permissible

Courses ▪ Becoming a Better Listener ▪ Communicating Effectively M $55 /NM $75

Retail Banking Forum

Online Communication Suite

Facilitators Howard and Howard, and HR Source

June 21 and September 27 – Live Streamed Via Zoom This forum provides a platform for retail banking officers to exchange ideas freely, examine pressing issues, discuss current initiatives and trends with peers in this ever-changing regulatory, cost-conscious and productivity-drive environment. It is designed for senior retail officers, retail managers, coordinators responsible for multiple branches/offices, and those who lead the retail banking sales and services efforts. Fee Per Person (Includes Both Sessions) M $497 / NM $830 Substitutions Permissible

▪ The Importance of Body Language

Explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Courses ▪ Effective Social Media Communication M $55 /NM $75

▪ Social Media Etiquette

Presentation Skills Suite Explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence. Courses ▪ Crafting Your Message ▪ Delivering Your Message M $95 / NM $130

▪ Getting Started ▪ Presenting Virtually

Verbal Communication Suite Explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences. Courses ▪ Effective Conversation ▪ Greetings and Introductions M $55 /NM $75

▪ Handling Customer Concerns

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED | COMMUNICATION

Sexual and Workplace Harassment for Managers

Explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences.

Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. M $95 / NM $130

Courses ▪ Clarity in Writing ▪ Effective Email Communication M $55 /NM $75

ONLINE SELF-PACED WORKPLACE ESSENTIALS

Written Communication Suite

▪ Writing for Your Audience

ONLINE SELF-PACED | MANAGEMENT & EARLY LEADERSHIP SKILLS Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise. M $95 / NM $130

Improving Productivity Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem; explains how to look for opportunities to improve the end result; focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. M $95 / NM $130

Leadership in Action Suite Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively managing change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision M $195 / NM $275

▪ Empowerment ▪ Managing Change

Leveraging the Benefits of a Diverse Workforce Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. M $95 / NM $130

Dealing Effectively with Co-Workers Focuses on the behaviors of and interactions between co-workers and teaches methods to improve working relationships with difficult coworkers. This course introduces the characteristics of the four behavioral (base preference) groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients. M $95 / NM $130

Essentials of Workplace Conduct Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a significant impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations. M $95 / NM $130

Event Networking Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose in order to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business. M $95 / NM $130

Managing Time at Work Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive. M $95 / NM $130

Sexual and Workplace Harassment Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others. M $95 / NM $130

Management Essentials Suite This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings M $275 / NM $375

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

Illinois Bankers Association

SPRING

A Featured Job Enhancement gives employers the advantage of prime exposure and prominent visibility by highlighting their job posting on the BankTalentHQ website. $100 Savings

Enter code FREEFEATURE22 to receive savings at checkout. www.banktalenthq.com/specialoffer Special ends June 30, 2022

Updated April 25, 2022

Management & Leadership Conferences

Small Bank CEO Forum Tailored Banks up to $150MM in Assets May 19, August 17, November 17 Bloomington or Live Streamed Via Zoom This forum provides chief executive officers with the means to constructively examine pressing issues, exchange ideas and share solutions among colleagues in a comfortable and professional environment.

IBA Annual Conference

Facilitator Brian Watterson, Newcleus, LLC

After two years of virtual meetings, the IBA Annual Conference is back to its core roots of connecting bankers and advancing banking. This year's Conference will be held June 6-9 at the Crowne Plaza in Springfield, Illinois. For 131 years, Illinois leaders have come together for this annual event to empower and strengthen the industry today and into the future. The Conference has a long-standing tradition of attracting CEOs, senior executives, officers, and directors eager to reconnect with industry leaders and learn the latest trends. Get ready to cultivate your strengths, solve pressing challenges, and experience all the best in Springfield. Full Details

Fee Per Person (Includes All Three Sessions) M $499 / NM $699 Subsitutions Permissible

Women in Banking Conference September 13-14 – Crowne Plaza, Springfield, IL Network with your peers, compare notes with those who have similar challenges and successes, and learn from top-rated speakers on management, leadership, industry issues and personal development. The conference focuses on helping your bank stand out and succeed.

CEO Forum Tailored for Banks and Thrifts $150 to $750MM in Assets July 12, October 12 – Live Streamed Via Zoom Running a bank has never been more challenging, and you need all the insight, experience, and ideas you can get. In an age of information saturation when bankers can turn to any number of sources for problem solving, the peer connections and in-depth discussions from these roundtables are powerful tools for Illinois’ top bank executives. This forum provides a facilitated, open medium where ideas, experience, insight and views on many banking and business-related matters can be exchanged with your peers. Facilitator Karl Nelson, Founder & CEO, KPN Consulting Fee Per Person (Includes Both Sessions) Members $400 Subsitutions Permissible

Midwest Bank Leaders Conference November 3 – Gleacher Center, Chicago

Executive Assistant/Board Secretary Forum

This event features industry experts, banking leaders, and regulators addressing issues critical to the banking industry. Chief executive officers, presidents, senior managers and directors will benefit from the educational programming and peer-to-peer networking.

July 13 and October 25 – Live Streamed Via Zoom - 9:00 to 11:00 a.m.

Forums Midwest CEO Forum Tailored for Banks with Assets $750MM – $10B May 18, August 11, December 15 – Chicago Area Attracting CEOs from financial institutions with $750M+ in assets. This six-state regional Midwest CEO Forum provides instant access to a confidential, best-fit peer group that is sure to form lifelong connections. This forum is designed to curate an inner group of high performing CEOs to discuss industry best practices, issues, and challenges.

Your role as Executive Assistant and/or Board Secretary is integral to the efficient operation of board meetings. The minutes are a key part of the documenting of discussions and decisions. Your minutes are utilized by many, including directors, management, legal counsel and examiners. In this program you will find out how to master the critical responsibilities of Board Secretary. Possible Topics Include ▪ General Responsibilities ▪ Director and Officer Matters ▪ Agenda and Package Distribution ▪ Oversight and Risk Management – What to Document in the Minutes ▪ General Executive Assistant topics Facilitator Cindy Jeanguenat, MBC Consulting Fee Per Person (Includes Both Sessions) Members & Nonmembers $300

State Bankers Association Partners Illinois, Indiana, Kentucky, Michigan, Ohio, Wisconsin Facilitator John Behringer, RSM US LLP Fee Per Person (Includes All Three Sessions) Members $1,195 Subsitutions Permissible

Illinois Bankers Association

Updated April 25, 2022

Directors Education Series

Series Branch Leadership Series February 8, April 5, August 9, October 27, 2022 Center for Banking Excellence, Springfield or Live Streamed More than ever before, today's retail banking leadership team is faced with a multitude of challenges and opportunities. Successful banks have branch leadership who are focused on motivating and engaging the team, building and increasing loyal customer relationships, mitigating risks through compliance and regulatory adherence, and accomplishing retail banking goals. In essence, the branch manager is the business manager. On-going education, training, and networking are essential in developing successful retail banking leadership in today's everchanging environment. Fee Per Person Fees for last two sessions M $505/ NM $875

A series of 30–minute training modules geared to the bank director have been developed in consultation with a highly respected group of banking industry experts. Your subscription to this series will assist you with the responsibility you have to educate those who serve on your board. Partial lists of topics that will be covered include: • • • •

Strategic Planning Minimizing Board Liability Regulatory Environment Board/Committee Composition • Compliance Management • BSA/AML Training • Insiders & Reg O

• Exam Preparation Board Legal Duties • Board Meetings and Minutes • Understanding Bank Capital • Enterprise Risk Management • Credit Risk Management • Asset Liability Management

An annual subscription will provide you with a recorded 20–30 minute web–based training module each month. You will also be supported with discussion topics and handouts. Since the programs are recorded, you have the flexibility to show these programs at your board meeting or make the link available to your directors prior to the meeting.

Schools

12-Month Subscription Fee $1,395 M/$1,895 NM Register / View Demo

Graduate School of Banking July 31 - August 12 – University of Wisconsin-Madison, Madison, WI

Bank Director Training

This 25-month leadership development program provides the tools you need to be successful in your banking career. Explore a broad range of electives, learn from talented faculty and participate in hands-on learning projects that challenge you to put key concepts to work in the real world. At GSB, you’ll develop the critical thinking skills and leadership talents to manage change and motivate people by drawing on a clear understanding of all areas of financial services management. Enrollment Deadline June 1

This suite presents topics like oversight of compliance management and controls; both pre- and post-exam activities; compliance with BSA/AML/OFAC, Reg O and fair lending regulations; and digital trends in cybersecurity, blockchain and payments.

Scholarship Opportunity – Submission Deadline May 1 $1,500 per year to first year students only (total value $4,500) Apply Today!

Director Programs

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Board Oversight: Compliance Management Board Oversight: Compliance Control Activities Board Oversight: Preparing for the Compliance Exam Board Oversight: Post Compliance Exam Activities Board Oversight: BSA/AML/OFAC Board Oversight: Insiders and Regulation O Board Oversight: Fair Lending Digital Trends: Cybersecurity Digital Trends: Blockchain Digital Trends: Payments

Audience For members of a bank's board of directors. Fee $695

Bank Directors' Symposium July 25 - Virtual This timely virtual program explores a wide range of topics including succession planning, your evolving role in a post-pandemic world, and leadership development, to loan portfolio credit risks and challenges. Join us for the symposium where presenters address all of these issues and more. The Evolving Role of Management and Directors in a Post-Pandemic World Kamal Mustafa, Chairman, Invictus Group Do You Want to Be the Lunch or the Lion? Aaron Silva, Founder & CEO, Paladin fs Succession Planning: Addressing Management, Shareholder Succession Peter Weinstock, Partner, Hunton Andrews Kurth

Board,

and

The Board’s Role in Overseeing the Loan Portfolio: Uncertain Risks & Growth Challenges Ahead David Ruffin, Principal, Intellicredit, a QwickRate company Investment Management Perspective: Improving Yields While Managing Risk Todd Taylor, CPA, CFA, Founder & President, Taylor Advisors Developing Your Next Leadership Wave Flynt Gallagher, President, Newcleus Compensation Advisors One Fee, Unlimited Attendees (per organization) Member $495 Nonmember $795 (Includes OnDemand Access through September 25, 2022)

Illinois Bankers Association

Updated April 25, 2022

ABA Training

CERTIFICATE

ONLINE SELF-PACED

Certificate in Bank Financial Management

Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise. M $95 / NM $130

Improving Productivity This course explains how to apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem. Learn how to look for opportunities to improve the end result, focus on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. M $95 / NM $130

Leadership in Action Suite This suite explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively managing change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity and capital. Demonstrate understanding by applying concepts in organization-specific exercises. Required Courses No substitutions or previous college credit will be accepted. The courses can be purchased individually or as a full certificate. Facilitated Online: Five to eight weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Analyzing Bank Performance ▪ Managing the Bank's Investment Portfolio ▪ Managing Funding, Liquidity, and Capital ▪ Managing Interest Rate Risk Self-Paced Online: Learn at your own pace. This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers Recommended Prerequisites Students should understand accounting and financial markets, as well as experience in the use of electronic spreadsheets. M $2,165 / NM $2,895

▪ Empowerment ▪ Managing Change

M $195 / NM $275

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

M $275 / NM $375

Illinois Bankers Association

GSB 2022

SALES AND MARKETING SCHOOL

ALIGNING SALES AND MARKETING TO THE STRATEGIC PLAN Receive a rebate of $350 for second and subsequent attendees from the same bank!

September 26-30, 2022 Fluno Center for Executive Education Madison, WI

ENROLL

TODAY AT GSB.ORG

This popular school from the Graduate School of Banking includes a mix of lecture, small group exercises and individualized application sessions to incorporate practical, hands-on content. The program’s curriculum features two core areas of study—the business of banking and sales and marketing management: BUSINESS OF BANKING CURRICULUM • Introduction to the Business of Banking • Bank Performance Analysis • Regulatory Environment • The Future of Community Banking SALES & MARKETING CURRICULUM • Sales & Marketing Planning • Sales Management & Coaching • Performance Metrics & Goal Setting • Customer Information Management • Sales & Relationship Building Skills • Sales & Marketing Budgeting and ROI • Content Marketing • Acquisition Strategies • Staff Development & Employee Engagement APPLICATION SESSIONS • Includes daily application sessions connecting information learned to the student’s bank. • Small group roundtable discussions are also included to enhance opportunities for networking and exchanging ideas. • Individual coaching/mentoring sessions with faculty will be available each evening to aid in the sales and marketing planning process.

Sponsored by:

Educating Professionals, Creating Leaders

800-755-6440 | gsb.org

Updated April 25, 2022

Operations and Technology Conference

Seminars .

BankTech Conference

Crypto Seminar

October 6 – Chicago Marriott Southwest, Burr Ridge, IL

July 13 – Center for Banking Excellence, Springfield OR Live Streamed via Zoom

This event features experts and innovators in the Fintech space to help banks identify innovative products/services and potential partnerships with Fintech companies while considering risk factors in the development of Fintech strategy and associated processes.

More details coming soon!

Certified Banking Vendor Manager Bootcamp July 14-15 – Lewis University, Oak Brook, IL –

School .

Operations School October 26-28 Center for Banking Excellence, Springfield OR Live Streamed via Zoom More details coming soon!

What You Will Learn ▪ U.S. Information Security Laws and Regulations ▪ Information Security Program Components ▪ Security Awareness Programs ▪ IT Audit ▪ Social Engineering ▪ Preparing for your IT Examinations ▪ Running Effective IT and Audit Committees View Flyer

Forums .

Cash Management/Treasury Forum November 8 – Live Streamed Via Zoom In an ever-evolving payments environment shaped by changes in technology, competition, policy, and customer behavior, this forum provides a venue to share knowledge and engage in dialogue. Topics ▪ Third Party Sender ACH Audits - Are you doing them and what's your process? ▪ Electronic ACH Audits - Is anyone doing these electronically with an esignature ▪ Is anyone using Hybrid A/A through Jack Henry? Having issues with grouping accounts ▪ Conversations that lead into selling CM services ▪ New CM services/products on the horizon and live ▪ Capitalizing on opportunities presented by pandemic ▪ Early Direct Deposit - Is anyone currently offering this? ▪ Cannabis Banking Benefits ▪ Find solutions to your most pressing problems ▪ Discuss with peers what works and what doesn’t ▪ Hear from experts in the industry on products, services, regulatory changes and best practices. Facilitator Karl Nelson, Founder & CEO, KPN Consulting Fee Per Person Members & Nonmembers $199 Subsitutions Permissible

Technology and Operations Forum April 22, August 18, November 18 Center for Banking Excellence, Springfield OR Live Streamed via Zoom IT and operations officers are constantly challenged by the need to ensure they have up-to-date resources to stay on top of the everevolving regulatory, risk management, cost conscious and productivitydriven banking environment.

Instructor Jon Waldman, President, SBS Institute Audience ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer Fee Per Person Certification $1,295 A $295 annual membership fee and 4 hours of continual educational credits are required to keep the CBVM designation.

Cybersecurity Seminar August 16 – IBA Center for Banking Excellence, Springfield OR Live Streamed Via Zoom August 17 – Lewis University, Oak Brook This seminar is designed to provide training on evolving cybersecurity threats and what your bank should do to build a strong Information Security Program that helps protect against these threats. We will identify components of a comprehensive Information Security Program that enables successful IT Examinations and minimizes your risk against real-world threats. This seminar will walk you through various FFIEC, FDIC, and OCC resources, as well as other industry best practices. We will also review some timely hot-stove topics, including Pandemic Preparedness, Managed Service Providers, and creating a Culture of Security at your institution. Topics Covered ▪ Modern Cyber Attacks are Automated ▪ Current Regulatory Guidance and GLBA Overview ▪ Use your IS Risk Assessments to make better decisions, including: ▪ IT Risk Assessment ▪ Vendor Management ▪ Business Processes (BIA) ▪ Cybersecurity (Organizational) Risk Assessment ▪ Responsibilities of an Information Security Officer ▪ How to Build Out an Incident Response Playbook ▪ Real-World Case Study: Business Email Compromise ▪ Top 6 Controls to Mitigate Cyber Risk Fee Per Person M $265 / NM $445

Facilitators Ben LeClaire, Irfan Kathi, Matt Babicz, Plante Moran Fee Per Person (Includes All Three Sessions) Members Only $600 Substitutions Permissible

Illinois Bankers Association

SBS

INSTaTUTE

Onsite Certified Banking

VENDOR MANAGER™ BOOTCAMP WHAT YOU WILL LEARN • U.S. Information Security Laws and Regulations • Information Security Program Components • Security Awareness Programs • IT Audit • Social Engineering • Preparing for your IT Examinations • Running Effective IT and Audit Committees THE CERTIFIED ADVANTAGE • Develop an information security program framework to take back to your institution. • Understand how to successfully implement and manage each component of the information security program. • Boost your knowledge of layered security. • Gain confidence in your decision making with

comprehensive cybersecurity knowledge. • Dive into FFIEC cybersecurity guidelines.

Taking the course helped build my confidence in my job field. I would recommend this course to anyone wishing to enhance their knowledge of the expectations of the IT Program of their institution. - Hilarie Haack, GA

DATE: July 14-15, 2022 LOCATION: Lewis University 1111 22nd St, Oak Brook, IL SCHEDULE: Day 1: 9:00-5:00 Day 2: 8:00-4:00 INSTRUC TOR: Jon Waldman President, SBS Institute WHO SHOULD ATTEND: ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer PRICE: Certification: $1,295 A $295 annual membership fee and 4 hours of continual educational credits are required to keep the CBVM designation. NOTE: Bring a laptop or tablet with your preferred Internet browser. ENROLL: www.illinois.bank

Updated April 25, 2022

Retail Banking Forums

Series

Retail Banking Forum

Branch Leadership Series

June 21 and September 27 – Live Streamed Via Zoom

February 8, April 5, August 9, October 27, 2022 Center for Banking Excellence, Springfield or Live Streamed

This forum provides a platform for retail banking officers to exchange ideas freely, examine pressing issues, discuss current initiatives and trends with peers in this ever-changing regulatory, cost-conscious and productivity-drive environment. It is designed for senior retail officers, retail managers, coordinators responsible for multiple branches/offices, and those who lead the retail banking sales and services efforts. Fee Per Person (Includes Both Sessions) M $497 / NM $830 Substitutions Permissible

More than ever before, today's retail banking leadership team is faced with a multitude of challenges and opportunities. Successful banks have branch leadership who are focused on motivating and engaging the team, building and increasing loyal customer relationships, mitigating risks through compliance and regulatory adherence, and accomplishing retail banking goals. In essence, the branch manager is the business manager. On-going education, training, and networking are essential in developing successful retail banking leadership in today's everchanging environment. Fee Per Person Fees for last two sessions M $505/ NM $875

Essentials of Banking Series Center for Banking Excellence, Springfield or Live Streamed July 21, August 11, September 8 & 29, 2022 The IBA is pleased to offer the Essentials of Banking Series designed to provide a complete overview of banking principles and operations. This four-part series is a must for the new bank employee, bank veterans who are looking to deepen their banking knowledge, and any and all bank staff with up to five years’ experience in the industry. Benefits ▪ Establish a strong foundational knowledge of banking in the United States ▪ Expand banking skills and knowledge in a focused learning environment ▪ Interact and network with other bankers ▪ Understand the variety of banking career opportunities ▪ Improve cross functional contributions and performance ▪ Receive takeaways, assignments and action items ▪ Much, much more! Fee Per Person Full Series M $995 / NM $1,665 Individual Sessions M $265 / NM $445

Education and Trainers Forum May 12, September 15, November 3 – Live Streamed Via Zoom Gather with bank trainers to exchange ideas freely, brainstorm challenges and examine pressing issues in today's ever-evolving regulatory, cost-conscience, and results-driven environment. The agenda is based on input from participants in the forum group as well as banking industry employee development key topics. Fee Per Person (Includes All Three Sessions) M $745 / NM $1,245 Substitutions Permissible

Illinois Bankers Association

Updated April 25, 2022

Seminars New Accounts in Illinois April 28 – Center for Banking Excellence, Springfield OR Live Streamed via Zoom April 29 – Lewis University, Oak Brook

The P’s to Transforming the Retail Branch Philosophy Preparation Process People Premises Performance

Opening a new deposit account constitutes entering into a contractual agreement. It is critical that both the new account representatives and the customer understand the bank’s obligations and the terms and conditions the customer is being asked to accept. The ability to clearly explain the account's terms, conditions, and benefits significantly influence the customer’s impression of your bank and its services. In addition, there are updated regulatory requirements for obtaining beneficial ownership information on covered business accounts.

Audience This program is designed for those responsible for implementing, leading, and delivering retail banking strategies. Those who would benefit from the program include – bank presidents, senior retail leaders, retail operations managers and administrators, training & development managers and coordinators, universal bankers, and retail managers interested in learning about the benefits and value of universal banking.

The primary focus of this seminar will be on the lifecycle of the account, including applicable Illinois and Federal requirements and regulations, including any relevant updates to those regulations. This program will be interactive, encourage attendee participation, and provide training tools to enhance the performance of your daily responsibilities. Join your peers to discuss the 2022 New Accounts in Illinois update and how it impacts your bank.

Finding More Time: Planning, Prioritization, and Productivity Strategies for Bankers

Topics ▪ Understanding Regulation CC holds ▪ Beneficial ownership and business account documentation requirements ▪ Regulatory and Illinois documentation requirements for fiduciary accounts and business accounts ▪ Handling personal transactions conducted through business accounts ▪ IRS W8BEN requirements for foreign customers ▪ Updated Regulation E error resolution guidance ▪ Illinois state escheatment laws ▪ Overview of Illinois state notary law changes Audience Tellers, head tellers, branch managers and administrators, new accounts representatives, compliance officers and staff, training staff, and others who manage or work the front line. Facilitator Robin Guthridge, Director of Compliance, and the BSA Compliance Practice Leader, Wipfli LLP Continuing Education 6 CPE Credits (IL Public Accounting) 6.75 CRCM ABA Professional Certification Credits Fee Per Person M $265 / NM $445

Universal Banking: Strategies and Implementation for Tomorrow's Retail Branch August 10 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom Why should a bank consider and implement universal retail banking? Go stand in any retail branch lobby, count the customers, and you will find the answer. Today’s retail branch is a valuable delivery channel and customer touch point that is rapidly declining. Customer expectations and increased technology are impacting retail banking. The strategy for retail brick and mortar banking must be revisited. Explore the answers to these questions (and more) during this interactive training session. ▪ How will a financial institution make the limited customer visits a memorable experience that is productive and profitable for both the customer and the bank? ▪ What does a universal branch look like? ▪ Does it require a complete redesign of the traditional branch? ▪ How can your bank adopt the universal banking model?

Fee Per Person M $265 / NM $445

August 23 – Live Streamed Via Zoom Bankers are busier than ever! This workshop focuses on the essential strategies of highly productive bankers. Before the pandemic, banks were already focused on improving efficiency ratios and “doing more with less.” Since the pandemic, staffing has become even leaner, while responsibilities and to do lists have continued to expand. Now, more than ever, to be successful, all bankers must be laser focused on determining their priorities, managing their time, and reducing clutter and distractions. Benefits ▪ Improve job performance and personal success. ▪ Stop feeling overwhelmed and gain greater focus and clarity. ▪ Take control of your work. ▪ Overcome internal resistance and accomplish what you desire most. ▪ Become more present and build stronger business relationships. ▪ Build your patience and significantly reduce hurry. ▪ End each work week with a feeling of accomplishment. ▪ Create more time for family, friends, and fun. Key Objectives ▪ Identify the reasons you are not as productive as you need to be. ▪ Develop a personalized tracking system to help you keep up with your commitments, projects, and good intentions. ▪ Implement the four D’s: Do it now; Delegate it, Designate it, Discard it. ▪ Say “No” with empathy and clarity. ▪ Focus on what will bring the results you desire. ▪ Execute your most important priorities and goals. ▪ Eliminate distractions, take control of emails, and manage other interruptions. ▪ Plan your day, your week, your quarter and beyond. ▪ Create a daily time budget. ▪ Prioritize organization. ▪ Set aside time for deep work and multiply your productivity. ▪ Break and rest your way to greater success. ▪ Communicate effectively, gain agreement, and build cooperation with your manager and with your team members. ▪ And Much More! Fee Per Person M $265 / NM $445

Safe Deposit Operations: 2022 Guidelines and Update September 28 – Live Streamed Via Zoom More details coming soon!

Illinois Bankers Association

Updated April 25, 2022

Seminars

Advanced IRAs

Retail Lending: Beyond the Basics

Advanced IRAs, facilitated by Ascensus, builds on the attendees’ basic IRA knowledge to address some of the more complex IRA issues that their financial organizations may manage. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

October 3-4 – Center for Banking Excellence, Springfield OR Live Streamed Via Zoom This intermediate, enhanced session will take you beyond basic consumer, mortgage, small business, and small investment real estate lending training. This real-world program will prepare retail lenders to have more informed and effective conversations with credit partners and build stronger, more profitable relationships with customers. This twoday course meets the needs of lenders who serve consumers, small real estate investors, and/or small business clients. It will prepare lenders for success in today’s community banking environment, where they must have the skills and flexibility to serve a variety of loan requests. Topics ▪ Consumer, Mortgage, Small Business, and Small Investment Real Estate Lending Credit Analysis ▪ Evaluating Cash Flow and Tax Return Analysis ▪ Analyzing Business Income; Calculating Global Cash Flow; Loan Pricing; and Loan Compliance for Consumer and Small Business/Small Real Estate Investment Loans ▪ Loan Documentation and Perfection for Common Loan Types; Growing Retail Loan/Bank Relationships; and Balancing the 4-Legged Stool

October 26 | Lewis University, Oak Brook

Audience You should attend this seminar if you are • an IRA administrator, personal banker, or member services personnel who has a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service. • a financial professional who recognizes that IRAs play an integral role in retirement planning. • a compliance specialist with procedural oversight of IRA policies and practices; or • support personnel responsible for promotional materials that describe the services provided by your financial organization. Fee Per Person Clients of Ascensus qualify for the IBA member rate. M $265 / NM $445

Audience This series is targeted to retail lenders with six months or more lending experience who make consumer, small business, and/or small investment real estate loans. Bankers who have completed Fundamentals of Consumer Lending will also benefit from this series. Facilitator Christie Drexler, Senior Consultant and Facilitator, Performance Solutions, Inc. Fee Per Person M $505 / NM $875

IRA Essentials October 25 - Lewis University, Oak Brook IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-held calculator. Audience You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules. Fee Per Person Clients of Ascensus qualify for the IBA member rate. M $265 / NM $445

Illinois Bankers Association

Updated April 25, 2022

ABA Training ONLINE INSTRUCTOR-LED Banking Fundamentals Includes three 4-week courses that combine the principles of the banking industry with real-world application. Ideal for emerging bankers, or bankers seeking to gain an understanding of the changing world of financial services. It is an online, paperless, series of courses the combines peer collaboration with instructor guidance. Included Courses ▪ The Banking Industry Start Dates: 7/5, 9/6 ▪ Bank Lines of Business Start Dates: 6/6, 10/10 ▪ Building Customer Relationships Start Dates: 5/2, 8/1, 11/28 What You'll Learn ▪ The role of banks in the U.S. economy ▪ Meeting the changing needs of customers ▪ Bank products and services, including electronic banking ▪ Building customer relationships ▪ Major banking laws and regulations M $595 / NM $795 Full Suite M $215 / NM $285 per Course

General Accounting Topics in analyzing source documents, recording business transactions in a journal and posting entries in a ledger. How to prepare a trial balance, gather adjustment data and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries. M $600 / NM $725 NM Start Dates – 7/8, 11/7

Money and Banking A fundamental study of how money functions in the U.S. and world economies. How money supply, the banking system, the Federal Reserve and the federal government are all interrelated, and how changes in the financial system can affect individuals, businesses and governments on a world-wide basis are covered. M $510 / NM $656 Start Dates – 6/27, 10/31

ONLINE SELF-PACED | ONBOARDING Banking Basics Suite This suite is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Bank Marketing: Building Customer Relationships ▪ Bank Payment Systems and Technology ▪ Bank Sales and Service: Expanding Customer Relationships ▪ Banks as a Business ▪ Banks and the Deposit Function ▪ Banks and the Economy ▪ Banks and Personal Wealth Management ▪ Business and International Banking Services ▪ Introduction to Banking ▪ Lending as a Cornerstone of Banking ▪ Safeguarding Bank Assets and the Nation ▪ Safeguarding the Customer and the Bank

Basic Bank Training for Veterans America’s banks actively support our military and veteran communities. To help further their mission, ABA’s free Basic Bank Training for Veterans gives ABA member banks the tools they need to onboard and recruit veterans, transitioning active duty military members, and military spouses. This suite covers the basics of customer service, lending, payments and ethics to help them successfully transition to a career in the banking industry. Courses ▪ Introduction to Banking ▪ Banks as a Business ▪ Banks and the Deposit Function ▪ Lending as a Cornerstone of Banking ▪ Bank Payment Systems and Technology ▪ Safeguarding the Customer and the Bank ▪ Ethical Issues for Bankers ▪ Why Quality Customer Service Matters

Ethical Issues for Bankers This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions. M $55 / NM $75

Teller Basics Suite This suite teaches critical customer service and technical skills, from handling checks and cash to processing deposits and withdrawals, and more. Courses ▪ Cash Handling ▪ Handling Checks ▪ Processing Transactions M $150 / NM $200

▪ Providing Quality Customer Service ▪ Robbery and Bank Security ▪ The Changing Role of the Teller

Understanding Bank Products Explains how to identify unrecognized client needs and describes the differences between product features and benefits of common consumer deposit products. This course identifies the categories of small business needs and describes cash management, retirement, and international banking services. It identifies the categories of business expenses that require financing and that are appropriate to finance via working capital loans. This course also describes business credit products used to finance durable equipment and real estate. This course explains estate planning and settlement services offered by banks. It identifies the most common types of trust funds and services offered by banks. M $95 / NM $130

ONLINE SELF-PACED | COMMUNICATION Communication Basics Suite This suite explores the primary elements of effective communications, key in delivering good customer service. Provides tips for becoming an active listener, developing effective questioning, and understanding body language. Courses ▪ Becoming a Better Listener ▪ The Importance of Body Language M $55 / NM $75

▪ Communicating Effectively

M $595 / NM $795 Full Suite Courses also available individually.

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED | COMMUNICATION

Selling in a Social World

This suite explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette.

You need more effective and efficient strategies to extend your reach, find new prospects, stay top of mind and drive new business. These expert-led, engaging online courses provide practical tips and tactics to take advantage of the many tools offered by LinkedIn, the largest professional social channel.

Courses Effective Social Media Communication M $55 / NM $75

▪ Selling in a Social World: Extend Your Reach ▪ Selling in a Social World: Engage Your Audience M $129 / NM $179

Online Communication Suite

▪ Social Media Etiquette

Presentation Skills Suite

Tele-Consulting Curriculum

This suite explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence.

Part 1 - Planning the Call Provides a planning strategy for professional bankers to prepare to make calls to clients. Focuses on client profiles that are specific to each client or order to evaluate sales potentials.

Courses ▪ Crafting Your Message ▪ Delivering Your Message M $95 / NM $130

Part 2 - Making the Call Provides a strategy for professional bankers to make calls to clients in the most professional manner possible. It focuses on the unique challenges of telephone sales and the three-step approach to overcome clients’ objections when presenting product features and benefits. Explores appropriate ways to close the sale using the assumptive close, and six tips for using a system to follow up with clients. M $95 / NM $130

▪ Getting Started ▪ Presenting Virtually

Verbal Communication Suite This suite explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences. Courses ▪ Effective Conversation ▪ Greetings and Introductions M $55 / NM $75

▪ Handling Customer Concerns

Consumer Credit Products

Written Communication Suite This suite explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences. Courses ▪ Clarity in Writing ▪ Effective Email Communication M $55 / NM $75

Provides definitions of consumer credit terms to assist in discussions with clients and explains the growth and demand of non-real estate related products. Explores real estate-related terms for home equity loans, home equity lines of credit, loan to value ratios, and how to calculate the maximum loan amounts. M $95 / NM $130

Fundamentals of Consumer Lending Suite ▪ Writing for Your Audience

ONLINE SELF-PACED | CONSULTIVE AND RELATIONSHIP SELLING SKILLS Coaching to Support the Sales Process Suite This suite explores best practices for providing successful sales coaching. Completing this suite provides techniques for building your sales team's skills at every step in the Relationship Sales Process and supporting them in order to achieve sales goals and meet organizational objectives. Courses ▪ Preparing to Coach ▪ Managing Sales Performance M $55 / NM $75

ONLINE SELF-PACED CONSUMER BANKING ESSENTIALS

▪ Providing Ongoing Support

Essential Selling Skills Bundle Completing this bundle provides best practices for each step in the sales process and building solid client relationships. Explore tactics to focus sales efforts, including the Sales Portfolio Process. See how to effectively plan calls, track contacts, anticipate potential objections, and make sales. Courses ▪ Effective Referrals Suite (2 courses, 1 exercise + 1 toolkit) ▪ Making the Client Call Suite (3 courses, 1 exercise + 1 toolkit) ▪ Overcoming Objections Suite (3 courses, 1 exercise + 1 toolkit) ▪ Relationship Sales Suite (2 courses, 1 exercise + 1 toolkit) ▪ Sales Planning Suite (3 courses, 1 exercise + 1 toolkit) M $195 / NM $275

This suite explores the consumer lending process from terminology to the application process to customer communications. Completing this suite provides best practices for ensuring regulatory compliance and determining credit worthiness. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Consumer Credit Basics M $95 / NM $130

▪ Consumer Loan Process

Handling Mortgage Inquiries and Making Referrals Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, crucial elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO. M $95 / NM $130

Introduction to IRAs Explores key concepts on basic IRA product features and benefits, contribution and distribution requirements. Explains traditional, rollover, and Roth IRAs, including the new conversion rules, as well as Simplified Employee Pension Plans and SIMPLE Retirement Accounts. Presents information about IRA tax benefits and penalty calculations. M $95 / NM $130

Personal Tax Return Analysis Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool. M $95 / NM $130

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED CONSUMER BANKING ESSENTIALS Referring Insurance and Annuity Clients Covers the effective referral model and explains how to refer clients who might benefit from various insurance and annuity products to a licensed representative, and your responsibilities as an unlicensed employee. Introduces the features and benefits of insurance and annuity products, including disability insurance, healthcare insurance, property and casualty insurance, and liability insurance. M $95 / NM $130

Referring Investment Clients Provides an overview of securities products commonly offered by banks and explains how to detect clues to identify the clients' recognized and unrecognized financial needs. Explores the effective referral model to help clients see the value in referral suggestions and in meeting with an investment specialist. M $95 / NM $130

Referring Trust Clients This course examines the elements of a trust and the primary reasons why clients want or need a trust. This course describes the benefits of trust accounts to identify needs and refer clients to a qualified trust expert by using the effective referral model. M $95 / NM $130

Why Quality Customer Service Matters Suite This suite delves into the skills critical to making clients feel valued. Completing this suite provides insight into improving customer service skills, especially during stressful situations, to help build client relationships. Concise, impactful lessons can be applied on the job immediately. Courses ▪ The Importance of Customer Service ▪ Customer Service Basics ▪ The Importance of Communication M $95 / NM $130

▪ Handling Stress ▪ Handling Upset Clients

Improving Productivity Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. Explains how to look for opportunities to improve the end result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. M $95 / NM $130

Leadership in Action Suite Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately.

Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision M $195 / NM $275

▪ Empowerment ▪ Managing Change

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

Sexual and Workplace Harassment for Managers Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. M $95 / NM $130

ONLINE SELF-PACED SMALL BUSINESS BANKING ESSENTIALS Calling on Small Business Customers Provides guidelines on how to plan effective calls with small business clients. Explores the steps in the Call Planning Model and focuses on gathering resources and identifying goals for the call, and the steps to strategize the actions to take during the call. M $95 / NM $130

Credit Products for Small Businesses Describes the differences between credit product features and the benefits and how to communicate them to drive home the advantages to the customer. Explains how to match product needs to the customer borrowing cause, loan purpose, and business cycle clues to make the sale. M $95 / NM $130

Fundamentals of Small Business Banking Suite This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. M $95 / NM $130

Illinois Bankers Association

Updated April 25, 2022

ONLINE SELF-PACED SMALL BUSINESS BANKING ESSENTIALS Introduction to Analyzing Financial Statements Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends. M $95 / NM $130

Relationship Selling to Small Business Customers Describes six steps of the Relationship Sales Cycle. Explains effective verbal and nonverbal communication, and open-end and closed-end questions to listen to the business customer’s needs. Explores parts of transition and benefit statements, a process to handle business customer objections, and methods to recognize buying signals to close the sale. M $95 / NM $130

Retirement Products for Small Businesses Explores advantages to small businesses when offering retirement plans and the five retirement products and their typical characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists. M $95 / NM $130

Servicing and Growing Small Business Relationships Introduces the benefits of proactively following up with small business clients through monitoring financial information, client records, and resources to extend the business relationship beyond the initial sale. This course also explains the advantages of conducting site visits and what is required to uncover employee and business information. M $95 / NM $130

ONLINE SELF-PACED WORKPLACE ESSENTIALS Dealing Effectively with Co-Workers Focuses on the behaviors of and interactions between co-workers and teaches methods to improve working relationships with difficult co-workers. Introduces the characteristics of the four behavioral groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients. M $95 / NM $130

Event Networking Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose to prepare questions, anticipate conversations, discuss commonalities, and establish relationships to grow your business. M $95 / NM $130

CERTIFICATES Bank Solutions Provider Certificate Develop a broad understanding of the banking business. For organizations that provide products and services to the banking industry, enable your team to better know their bank customers – from the terminology they use to the constructs under which they operate. By completing the ABA Bank Solutions Provider Certificate curriculum, you'll strengthen your knowledge of the language of bankers, core products, and the regulatory and ethical constraints under which banks operate. Required Courses The estimated time to complete these 18 courses is approximately 6.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Understanding Bank Products M $495 / NM $695

Bank Teller Certificate Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service. Required Courses The estimated time to complete these 35 courses and exercises is approximately 13 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-Workers ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Essentials of Workplace Conduct ▪ Ethical Issues for Bankers ▪ Online Communications Suite (2 courses) ▪ Teller Basics Suite (6 courses) ▪ Verbal Communications Suite (3 courses) ▪ Written Communication Suite (3 courses) M $695 / NM $995

Illinois Bankers Association

Updated April 25, 2022

CERTIFICATES Branch Manager Certificate Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build effective communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service.

Certificate in General Banking Develop a broad understanding of the underpinnings of the banking industry. Dive deeply into the purpose of specific banking functions and the role of banking in the economy. Gain practical knowledge of the core principles of accounting and economics. Explore legal and regulatory issues, compliance matters, as well as the fundamentals of bank marketing. Learn how to identify and resolve ethical issues. Required Courses No substitutions or previous college credit will be accepted.

Required Courses The estimated time to complete these 66 courses and exercises is approximately 14 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Coaching to Support the Sales Process Suite (3 courses + 1 exercise) ▪ Employment Law ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Leadership in Action Suite (5 courses) ▪ Leveraging the Benefits of a Diverse Workforce ▪ Making the Client Call Suite (3 courses + 1 exercise) ▪ Management Essentials Suite (6 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Presentation Skills Suite (4 courses) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Sales Planning Suite (3 courses + 1 exercise) ▪ Servicing and Growing Small Business Relationships ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $1,295 / NM $1,595

Facilitated Online: Four to sixteen weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Banking Fundamentals Suite, which includes o The Banking Industry o Bank Lines of Business o Building Customer Relationships ▪ General Accounting ▪ Legal Foundations in Banking ▪ Marketing in Banking ▪ Money and Banking Self-Paced Online This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers

Customer Service Representative Certificate

Required Courses ▪ Digital Banker Suite (5 courses) ▪ Payments System Suite (2 courses) ▪ Cybersecurity Fundamentals M $495 / NM $595

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections. Required Courses The estimated time to complete these 42 courses and exercises is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-Workers ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Ethical Issues for Bankers ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Understanding Bank Products ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $795 / NM $995

Digital Banker Certificate This certificate helps bankers develop the knowledge and skills they need to provide quality customer service in today’s digital first world. Learn about the digital and mobile tools available to customers and how to provide excellent customer service on digital and social platforms. Gain insight into how demographics, technology infrastructure and data analytics play a crucial role in developing an effective digital payments strategy. Understand how to identify the risks associated with technology and protect systems and data from tampering or destruction.

Personal Banker Certificate Develop essential skills for providing full-service banking. Build broad product knowledge and an understanding of the several types of retail deposit and loan products. Gain insight into how to offer the appropriate credit, deposit, and other banking services to meet customer needs and expectations. Learn best practices for cultivating customer relationships. Required Courses The estimated time to complete these 49 courses and exercises is approximately 13.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Introduction to Analyzing Financial Statements ▪ Making the Client Call Suite (3 courses + 1 exercise) ▪ Managing Time at Work ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Sales Planning Suite (3 courses + 1 exercise) ▪ Understanding Bank Products ▪ Verbal Communications Suite (3 courses) ▪ Written Communication Suite (3 courses) M $795 / NM $995

Illinois Bankers Association

Updated April 25, 2022

CERTIFICATES Supervisor/Team Leader Certificate Develop skills critical for becoming a well-rounded leader – whether with or without direct reports. Build communication skills for a variety of situations: including collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations. Discover ways to manage the change process and communicate changes with stakeholders. Required Courses The estimated time to complete these 45 courses and exercises is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Building Collaborative Teams ▪ Communication Basics Suite (3 courses) ▪ Employment Law ▪ Empowerment ▪ Ethical Issues for Bankers ▪ Leveraging the Benefits of a Diverse Workforce ▪ Management Essentials Suite (6 courses) ▪ Managing Change ▪ Online Communications Suite (2 courses) ▪ Presentation Skills Suite (4 courses) ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $895 / NM $1,095

Universal Banker Certificate Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business. Required Courses The estimated time to complete these 44 courses and exercises is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-workers ▪ Effective Meetings ▪ Ethical Issues for Bankers ▪ Managing Change ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Presentation Skills Suite (4 courses) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $795 / NM $995

Illinois Bankers Association

Updated April 25, 2022

Wealth Management ABA Training ONLINE SELF-PACED Audience Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs. M $135 / NM $185 per course (unless otherwise noted) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Account Acceptance and Termination Alternative Investment Products Annuities Applied Behavioral Finance Applying Fiduciary Principles and Ethics Asset Allocation and Diversification Bond Selection and Analysis A Deeper Dive into Non-Financial Assets Developing a Personalized Wealth Management Strategy Developing and Delivering a Compelling Personal Value Proposition Discretionary Distributions Duties and Powers of the Trustee Economics & Markets Education Planning for Minors Effective Client Engagement Through "Wealth Personas" Emotional Intelligence for Wealth Advisors Engaging in Multigenerational Conversations with Clients Engaging with Centers of Influence Environmental Liabilities of Fiduciaries Estate and Probate Administration Estate Planning for the Business Owner Estate Planning for the Marital Deduction Estate Planning Fundamentals Federal Estate Tax Fiduciary Compliance Fiduciary Ethics Fiduciary Income Tax Full Balance Sheet Advice Fundamentals of Insurance - M $175 / NM $225 Fundamentals of Life Insurance - M $175 / NM $225 Generation-Skipping Transfer Tax Gift Strategy and Taxation Importance of Proper Titling of Assets and Regular Titling Reviews Individual Income Tax Individual Retirement Accounts Interacting with Financial Advisors - Internal and Third-Party Broker Dealers Introduction to Fiduciary Risk Management and Compliance Introduction to Integrated Planning and Advice Introduction to Investment Management Introduction to Trust Administration Investment Policy Investment Products Investment Strategies for Inherited Wealth Know Your Competition Life Insurance Policies Managing Fiduciary Risk and Litigation Managing the Dynamic Nature of Client Financial Needs Mastering the Art of Inquiry Philanthropic Planning Planning Considerations for Life Insurance Planning for Retirement Post-Mortem Tax Planning Preparing the 706 Prudent Portfolio Management

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Qualified Retirement Plans The Role of a Private Banker (NEW) - M $95 / NM $135 Selling Value Special Needs Trusts Stock Selection and Analysis Structure Analysis and Advice Sustainable and Responsible Investing Trust Fundamentals Types of Trusts Understanding and Explaining Investment Performance Understanding Fiduciary Principles Understanding Gender, Culture, and Generational Influences in Managing Wealth

ONLINE INSTRUCTOR-LED TRUST FUNDAMENTALS IRA Online Institute This course is a comprehensive, 12-week, web-based IRA training program developed and supported by Ascensus’ experienced instructors. This innovative training program teaches you in-depth, essential IRA information, and is the only approved online training program that prepares you to take the Certified IRA Services Professional (CISP) exam. Extensive IRA reference materials, objective-based training methods, and practical applications of IRA rules create an effective learning environment. Students should expect to spend 15-20 hours a week completing the readings and assignments, depending on prior knowledge of IRAs. Audience This course is intended for IRA Services Professionals with one to two years’ experience or for those preparing for the CISP exam. M $1,695 / NM $1,895

Start Dates – 9/5

Illinois Bankers Association

Updated April 25, 2022

CERTIFICATES Certificate in Asset Management Learn how a client’s financial goals translate into their investment policy statements, inform investment decisions, what it means to be a prudent investor and how financial and non-financial assets work together. Learn how to evaluate inheritors’ financial goals, legal structures and assets in order to develop a holistic post-inheritance investment portfolio management strategy. Apply approaches to interpret and restate clients’ wealth strategies by drawing from their financial plan documents. Develop an understanding of the unique characteristics of non-financial assets and alternative investments to enable you to deliver holistic advice and service. Explore current trends in sustainable and responsible investing, and the importance of proper titling of assets. Required Courses ▪ Introduction to Investment Management ▪ Economics and Markets ▪ Importance of Proper Titling of Assets and Regular Titling Reviews ▪ Asset Allocation and Diversification ▪ Investment Policy ▪ Investment Products ▪ Sustainable and Responsible Investing ▪ Bond Selection and Analysis ▪ Stock Selection and Analysis ▪ Alternative Investment Products ▪ Developing a Personalized Wealth Management Strategy ▪ Investment Strategies for Inherited Wealth ▪ Prudent Portfolio Management ▪ A Deeper Dive into Non-Financial Assets Estimated time to complete the courses is approximately 7 hours and 30 minutes

M $1,795 / NM $2,395

Certificate in Core Concepts and Ethics for Fiduciary Advisors Designed to accelerate onboarding of professionals moving into fiduciary-based advisory roles. Learn and apply essential fiduciary principles—including wealth planning, investment management and account administration—with this set of courses designed to accelerate new advisors' readiness to work directly with wealth clients in a fiduciary capacity. Required Courses ▪ Applying Fiduciary Principles and Ethics ▪ Fiduciary Ethics ▪ Introduction to Fiduciary Risk Management and Compliance ▪ Introduction to Integrated Planning and Advice ▪ Introduction to Investment Management ▪ Understanding Fiduciary Principles ▪ Trust Fundamentals Estimated time to complete the courses is approximately 3.5 hours.

Certificate in Fiduciary Relationship Management Develop fiduciary skills that go beyond foundational technical knowledge to meet evolving client expectations and behaviors. Learn key skills that enable exceptional relationship management including the ability to identify clients’ generational, gender and cultural characteristics, emotions and other factors to enable in-depth discovery conversations, meaningful dialogue and consultative presentations. This certificate will position you as a skilled advisor to not only your current clients, but also to future generations. Required Courses ▪ Managing the Dynamic Nature of Client Financial Needs ▪ Know Your Competition ▪ Mastering the Art of Inquiry ▪ Engaging in Multigenerational Conversations with Clients ▪ Developing and Delivering a Compelling Personal Value Proposition ▪ Effective Client Engagement Through “Wealth Personas” ▪ Emotional Intelligence for Wealth Advisors ▪ Understanding Generational, Gender and Cultural Characteristics in Managing Wealth ▪ Engaging with Centers of Influence ▪ Interacting with Financial Advisors/Brokers ▪ Selling Value The estimated time to complete the 11 required courses is approximately 5 hours.

M $1,295 / NM $1,795

Certificate in Fiduciary Risk and Compliance Gain a full understanding of the regulatory basis and importance of fiduciary compliance, its elements and how it affects your role as an advisor. Learn key aspects of federal and other environmental laws, elements of fiduciary liability and steps fiduciaries can take to manage risk. Learn the importance of client due diligence and ongoing monitoring throughout the life of the relationship. Courses provide a foundation in the regulations, bank policies, procedures and relationship management responsibilities that impact fiduciary risk management and compliance. Required Courses ▪ Introduction to Fiduciary Risk Management and Compliance ▪ Managing Fiduciary Risk and Litigation ▪ Fiduciary Compliance ▪ Environmental Liabilities of Fiduciaries Estimated time to complete these courses is approximately 2 hours and 30 minutes.

M $595 / NM $795

Health Savings Account (HSA) Expert Certificate A comprehensive overview of HSA requirements for financial institutions and benefits administrators. Designed to help HSA providers and their staff master key requirements, situations, and strategies to better serve HSA account holders, the certificate is the product of HSA Consulting Services and its president and founder, Roy Ramthun, and is distributed in cooperation with the ABA HSA Council.

M $895 / NM $1,095

Registration also includes a digital copy of the HSA Owners' Manual.

Certificate in Fiduciary Principles and Ethics

Course The estimated time to complete these 7 courses, plus the exam, is 3.5 hours.

A top priority for fiduciary professionals is holding their clients’ interests ahead of their own. Learn the ethical standards applied to fiduciary professionals—integrity, the duty to avoid conflicts of interest, competency, fairness and professionalism, and the responsibility not to engage in unauthorized practices. Gain a full understanding of fiduciary standards, rules and regulations designed to provide beneficiaries with the highest level of care and consideration by financial professionals. Required Courses ▪ Understanding Fiduciary Principles ▪ Fiduciary Ethics ▪ Applying Fiduciary Principles and Ethics Estimated time to complete the 3 required courses is approximately 1.5 hours.

▪ ▪ ▪ ▪ ▪ ▪ ▪

Overview of Health Savings Accounts HSA Eligibility HSA Contributions HSA Distributions HSA Account Administration HSA Benefits, Strategies, and Best Practices How Much Do You Know About HSAs?

Individuals who successfully complete the course and the timed 1 hour, 40 question online exam earn a 3-year HSA Expert Certification from HSA Consulting Services. M $795 / NM $1,095

M $395 / NM $495

Illinois Bankers Association

Updated April 25, 2022

CERTIFICATES Certificate in Integrated Wealth Planning and Advice Learn how personal finance, tax, insurance, retirement and estate planning work together to help clients define and achieve their objectives during and beyond their lifetime. Learn the tax considerations and gifting strategies surrounding individual income tax, fiduciary income tax and federal estate tax. Gain foundational knowledge on the fundamentals of insurance and the features of life insurance policies and annuities. Explore planning considerations Individual Retirement Accounts, how benefits are coordinated with the estate plan and the planning aspects of various retirement plans. Gain a better understanding of the marital deduction, charitable techniques to accomplish estate and financial planning objectives and tax implications of education plans and how trusts can be used for this purpose. Learn how clients’ financial lives are reflected on their balance sheets, how to analyze and interpret the balance sheets and legal entity structures used by clients to hold assets and how they align with their strategies and goals. Required Courses ▪ Introduction to Integrated Planning and Advice ▪ Tax Planning ▪ Individual Income Tax ▪ Fiduciary Income Tax ▪ Gift Strategy and Taxation ▪ Generation-Skipping Transfer Tax ▪ Federal Estate Tax ▪ Insurance Planning ▪ Fundamentals of Insurance ▪ Life Insurance Policies ▪ Annuities ▪ Retirement Planning ▪ Planning for Retirement ▪ Qualified Retirement Plans ▪ Individual Retirement Accounts ▪ Estate Planning ▪ Estate Planning Fundamentals ▪ Estate Planning for the Marital Deduction ▪ Philanthropic Planning ▪ Education Planning for Minors ▪ Estate Planning for the Business Owner ▪ Advising Clients ▪ Full Balance Sheet Advice ▪ Structure Analysis and Advice The estimated time to complete these 19 courses is approximately 13 hours.

M $2,395 / NM $3,095

ABA Private Banker Certificate Wealth management clients expect more than basic products from their advisors. Beyond credit and deposit services, clients expect proactive and holistic wealth advice. This certificate program prepares private bankers with knowledge about integrated wealth planning and advice, investment and asset management strategies, legal entity structures used to manage wealth (including trusts), and techniques for engaging with clients with high net worth. Required Courses ▪ Introduction ▪ Planning & Advice ▪ Investments ▪ Trusts ▪ Relationship Management ▪ Qualitative Analysis and Determining a Credit Risk Rating Suite

Certificate in Trust Administration Explore the requirements to create a trust, common types of personal trusts, account acceptance and termination considerations, and other factors to consider in making discretionary distributions. Learn about the scope of a trustee’s duty of authority, typical trust guidance and common discretionary standards to make sound discretionary decisions. Discover preliminary matters relating to guardian administration, including responsibilities in estate asset inventory and asset management, closing a guardianship/conservatorship and how a special needs trust can protect current or anticipated family funds without jeopardizing government benefits. Required Courses ▪ Trust Fundamentals ▪ Introduction to Trust Administration ▪ Duties and Powers of the Trustee ▪ Types of Trusts ▪ Discretionary Distributions ▪ Account Acceptance and Termination ▪ Estate and Probate Administration ▪ Special Needs Trusts Estimated time to complete these courses is approximately 3 hours and 30 minutes.

M $895 / NM $1,195

RESOURCES Wealth Advisory and Personal Trust Series The four workbooks are a desktop reference for wealth advisors and a resource for employees who want to sharpen their skills in preparation for the Certified Trust and Financial Advisor (CTFA) examination. Each section in every workbook has chapter review questions and answers, a sample test and answers, and a list of additional resources on the Internet and in print. The Fiduciary and Trust Activities Workbook Trust and Probate Law and Custom; Investment Responsibilities of a Trustee; Environmental Law and Ethics The Financial Planning Workbook Personal Finance/Insurance products; Retirement & Estate Planning; Ethics The Investments Management Workbook Economics and markets, Equity and debt markets and portfolio management; Alternative Investments and Investment policy; Performance measurement and evaluation; Ethics and legal considerations The Tax Law and Tax Planning Workbook Income taxation of individuals, fiduciaries and charitable entities; Federal estate, gift and generation-skipping taxes; Planning for gifts, credit shelters, marital and non-marital taxes; Post-mortem planning; Planning for retirement benefits; Ethical considerations for individuals and entities serving as fiduciaries. M $165 / NM $225 Each M $575 / NM $775 Full Series

Estimated time to complete the 39 required courses is approximately 28.5 hours.

M $3,495 / NM $4,595

Illinois Bankers Association

Updated April 25, 2022

Resources & Publications

Other Upcoming Events Connect with your banking peers, industry partners, and IBA staff for an action-packed day of 18 holes of golf. Bring your colleagues, directors, and guests. We kick off with a legislative report as well as a brief IBA update. The fun begins with an afternoon of golf followed by a cocktail reception for prizes, networking and more fun!

IBA Annual Bank Directory Features profiles of every state and nationally chartered bank in Illinois, including address, phone and fax numbers, holding company affiliation, lead bank indication, balance sheet data, MICR numbers, wire numbers, key bank officers, bank directors, correspondent banks and branch office location information. New edition available every January M $85 / NM $125

Illinois Bank Compensation & Benefits Survey The survey results include annual compensation and non-cash compensation and other benefits such as sick leave, vacation time, bonus information, directors' compensation and benefits. The results are available by the beginning of June. Nonparticipants - $499

Illinois Banker Magazine Offers the latest in association, industry and regulatory and association news in a format that best accommodates busy schedules. Features include economic outlooks, latest technology trends and articles for senior executives and bank directors. $90 Annual Subscription

Illinois Guide to Bank Record Retention IBA has relied on the association-produced record retention guide to not only stay in compliance with state and federal retention requirements, but to also save money by not keeping records longer than necessary. It provides a federal and Illinois schedule of records and suggested policy and procedures to help guide you. M $249 / NM $399

Spring Golf Outing Thursday, May 19 – St. Clair Country Club, Belleville

Fall Golf Outing Thursday, September 29 – Pekin Country Club, Pekin IL

Chicago Area Chapter Holiday Breakfast December 1, 2022 – Sheraton Lisle Naperville Hotel, Lisle, IL This annual event is held exclusively for Illinois bankers to learn the latest in industry trends. It begins with a delicious breakfast followed by a brief business meeting and legislative update. The finale of the event is a keynote speaker who addresses a pressing topic relative to the banking industry.

Legal Holiday Closing Signs (English/Spanish) Make sure customers are aware of the bank's observed holidays. Each static cling sign is bright, easy-to-read, professional looking and easily adheres to glass. Includes ten signs for the legal holiday schedule for banks in Illinois. M $25.95 / NM $35.95 per set

ABA Textbooks

support the ABA curriculum and cover a wide variety of subjects in banking and financial services. Find these and more products here!

Illinois Bankers Association

Updated April 25, 2022

Index A ABA Textbooks ................................................................................... 34 ACH Exception Handling ....................................................................... 6 Advanced BSA/AML Academy .............................................................. 4 Advanced Collection Tools Vital in Today's Economy ........................ 11 Advanced Financial Statement & Cash Flow Analysis........................ 11 Advanced IRAs ............................................................................... 5, 24 Advanced Tax Return Analysis for the Banker ................................... 11 Ag Banking Conference ...................................................................... 10 American Mortgage Conference ......................................................... 10 Analyzing Bank Performance ................................................................ 3 Analyzing Business Financial Statements and Tax Returns ............... 12 Analyzing Financial Statements .......................................................... 12 Analyzing Personal Financial Statements and Tax Returns ............... 12

B Bank Counsel Conference .................................................................... 4 Bank Director Training ........................................................................ 18 Bank Directors' Symposium ................................................................ 18 Bank Marketing Forum ........................................................................ 20 Bank Marketing: Building Customer Relationships ............................. 20 Bank Solutions Provider Certificate ..................................................... 28 Bank Teller Certificate ......................................................................... 28 Banking Basics Suite .......................................................................... 25 Banking Fundamentals ....................................................................... 25 BankTech Conference ........................................................................ 21 Basic Bank Training for Veterans ........................................................ 25 Basic Personal & Business Tax Return Analysis ................................ 11 Branch Leadership Series ............................................................. 18, 22 Branch Manager Certificate ................................................................ 29 Breaking into Banking 101: Fundamentals of Commercial Banking ... 12 Breaking into Banking 201: Analyzing Repayment Sources ............... 12 Breaking into Banking for Interns ........................................................ 12 Breaking into Banking Powered by Keusal Learning .......................... 12

Certificate in Fiduciary Relationship Management .............................. 32 Certificate in Fiduciary Risk and Compliance ...................................... 32 Certificate in Financial and Credit Risk Management ........................... 8 Certificate in Fraud Prevention .............................................................. 8 Certificate in General Banking ............................................................. 29 Certificate in Integrated Wealth Planning and Advice ......................... 33 Certificate in Lending Compliance ......................................................... 8 Certificate in Operational Risk Management ......................................... 8 Certificate in Risk Management Frameworks ........................................ 8 Certificate in Trust Administration ....................................................... 33 Certified Banking Vendor Manager Bootcamp .................................... 21 CFO Forum............................................................................................ 3 Chicago Area Chapter Holiday Breakfast ............................................ 34 Coaching to Support the Sales Process Suite .................................... 26 Commercial Lending............................................................................ 12 Commercial Lending School ............................................................... 10 Commercial Real Estate Lending Decision Process ........................... 13 Common Exam Findings - A Precursor for Your Next Regulatory Examination ...................................................................................... 5 Communication Basics Suite ......................................................... 15, 25 Compliance Conference ........................................................................ 4 Compliance Forum ................................................................................ 4 Compliance Training for Bank Boards ................................................... 6 Consumer Credit Products .................................................................. 26 Consumer Lending .............................................................................. 12 CRCM Exam Online Prep...................................................................... 6 Credit Products for Small Businesses ........................................... 13, 27 Crypto Seminar.................................................................................... 21 Customer Service Representative Certificate ..................................... 29 Cybersecurity Seminar ........................................................................ 21

D Dealing Effectively with Co-Workers ............................................. 16, 28 Deposit Products and Services for Small Businesses ................... 13, 27 Digital Banker Certificate ..................................................................... 29 Directors Education Series .................................................................. 18

E C Calling on Small Business Customers ................................................ 27 Cash Management/Treasury Forum ............................................. 21, 22 CEO Forum ......................................................................................... 17 Certificate in Asset Management ........................................................ 32 Certificate in Bank Financial Management ...................................... 3, 19 Certificate in BSA and AML Compliance ............................................... 7 Certificate in Business and Commercial Lending ................................ 14 Certificate in Core Concepts and Ethics for Fiduciary Advisors .......... 32 Certificate in Deposit Compliance ......................................................... 8 Certificate in Fiduciary Principles and Ethics ...................................... 32

Education and Trainers Forum ...................................................... 15, 22 Effective Referrals Suite ...................................................................... 13 Employment Law ..................................................................... 16, 19, 27 Essential Selling Skills Bundle............................................................. 26 Essentials of Banking Series ............................................................... 22 Essentials of Workplace Conduct .................................................. 16, 28 Ethical Issues for Bankers ............................................................. 15, 25 Event Networking .......................................................................... 16, 28 Executive Assistant/Board Secretary Forum ....................................... 17

Illinois Bankers Association

Updated April 25, 2022

Fall Compliance Conference ................................................................. 4 Fall Golf Outing ................................................................................... 34 Finding More Time: Planning, Prioritization, and Productivity Strategies for Bankers ..................................................................................... 23 Foundational Certificate in Bank Marketing ........................................ 20 Fundamentals of Consumer Lending Suite ......................................... 26 Fundamentals of Mortgage Lending ................................................... 12 Fundamentals of Small Business Banking Suite........................... 13, 27

Management Essentials Suite ................................................. 16, 19, 27 Managing Funding, Liquidity and Capital .............................................. 3 Managing Interest Rate Risk ................................................................. 3 Managing the Bank’s Investment Portfolio ............................................ 3 Managing Time at Work ................................................................ 16, 28 Marketing in a Digital World................................................................. 20 Marketing in Banking ........................................................................... 20 Marketing Management ....................................................................... 20 Marketing Planning .............................................................................. 20 Midwest Agricultural Banking School .................................................. 10 Midwest Bank Leaders Conference .................................................... 17 Midwest CEO Forum ........................................................................... 17 Money and Banking ............................................................................. 25 Mortgage Customer Counseling and Prequalification ......................... 13

G General Accounting ............................................................................. 25 Graduate School of Banking ............................................................... 18 GSB Financial Managers School .......................................................... 3 GSB Sales and Marketing School ....................................................... 20

New Accounts in Illinois ................................................................... 4, 23

Handling Mortgage Inquiries and Making Referrals ...................... 13, 26 Health Savings Account (HSA) Expert Certificate ............................... 32 Human Resources Forum ................................................................... 15

O Online Communication Suite ......................................................... 15, 26

I IBA Annual Bank Directory .................................................................. 34 IBA Annual Conference ................................................................... 3, 17 IBA Compliance Connection®................................................................ 9 Illinois Bank Compensation & Benefits Survey ................................... 34 Illinois Banker Magazine ..................................................................... 34 Illinois Guide to Bank Record Retention ............................................. 34 Improving Productivity ............................................................. 16, 19, 27 Introduction to Agricultural Lending ..................................................... 12 Introduction to Analyzing Financial Statements ............................ 13, 28 Introduction to IRAs ............................................................................. 26 IRA Essentials ................................................................................. 5, 24 IRA Online Institute ............................................................................. 31

P Performing Your ACH Audit................................................................... 5 Personal Banker Certificate ................................................................. 29 Personal Tax Return Analysis ....................................................... 13, 26 Presentation Skills Suite ................................................................ 15, 26

Q Qualitative Analysis and Determining a Credit Risk Rating ................. 14

R L LaserPro Training 2022 ....................................................................... 10 Leadership in Action Suite ...................................................... 16, 19, 27 Legal Closing Signs ............................................................................ 34 Legal Foundations in Banking ............................................................... 6 Lending Decision Process ................................................................... 13 Lending Forum .................................................................................... 10 Leveraging the Benefits of a Diverse Workforce ..................... 16, 19, 27 Loan Structuring, Documentation, Pricing and Problem Loans .......... 13

Reference Guide to Regulatory Compliance ......................................... 9 Referring Insurance and Annuity Clients ............................................. 27 Referring Investment Clients ............................................................... 27 Referring Trust Clients......................................................................... 27 Regulatory Compliance Series .............................................................. 4 Regulatory University ............................................................................ 9 Relationship Selling to Small Business Customers ............................. 28 Residential Mortgage Lender Certificate ............................................. 14 Retail Banking Forum .................................................................... 15, 22 Retail Lending: Beyond the Basics ...................................................... 24 Retirement Products for Small Businesses ................................... 14, 28

Illinois Bankers Association

Updated April 25, 2022

Safe Deposit Operations ................................................................. 5, 23 Security Officer Workshop .................................................................... 5 Selling in a Social World ..................................................................... 26 Servicing and Growing Small Business Relationships ........................ 28 Sexual and Workplace Harassment .............................................. 16, 28 Sexual and Workplace Harassment for Managers ........................ 16, 27 Small Bank CEO Forum ...................................................................... 17 Small Business Banker Certificate ...................................................... 14 Small Business Borrowing ............................................................ 14, 28 Spring Golf Outing ............................................................................... 34 Supervisor/Team Leader Certificate ................................................... 30

Understanding Bank Products ............................................................. 25 Understanding Business Borrowers .................................................... 14 Universal Banker Certificate ................................................................ 30 Universal Banking: Strategies and Implementation for Tomorrow's Retail Branch .................................................................................. 23

Technology and Operations Forum ..................................................... 21 Tele-Consulting Curriculum ................................................................. 26

Wealth Advisory and Personal Trust Series ........................................ 33 Why Quality Customer Service Matters Suite ..................................... 27 Women in Banking Conference ........................................................... 17 Written Communication Suite ........................................................ 16, 26

V Verbal Communication Suite ......................................................... 15, 26

Illinois Bankers Association

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