IBA Course Catalog

EDUCATION CATALOG

Program Delivery

Conferences provide specialized education and networking opportunities necessary to stay competitive in today’s economic environment. Progressive educational content and innovative product showcases are the hallmarks of IBA conferences.

Seminars are informative programs held at various locations throughout the state that examine the industry’s hot topics and encourage discussion, questions, and networking with peers.

Forums These exclusive peer to peer groups were created by bankers for bankers to provide open forums for the learning and sharing of ideas. More

Bank Marketing

Cash Management / Treasury

CEO (multiple sessions offered based on bank assets)

CFO (Northern and Southern Illinois)

Compliance

Education and Trainers

Human Resources

Lending

Operations

Retail Banking

Small Bank CEO

Technology

Future Leaders Alliance The IBA answered the need expressed by its member institutions to provide leadership training for future banking industry leaders. What evolved was the Future Leaders Alliance, an innovative program for aspiring bankers that emphasizes education, community service, and networking. More

Webinars are live, Internet-based programs that address timely banking topics to a broad audience – several employees may participate without leaving the bank. Archived programs are available for convenient access after the original airing.

ABA Training is a comprehensive source of training and education available through the American Bankers Association (ABA). Courses, certificates, and more are brought to you through the IBA, your Local ABA Training Provider. ABA's extensive suite of online training brings unmatched content in an interactive, digital format that responds to the industry's changing demographics. Online training is flexible, cost-effective, high-quality, and engaging.

Self-Paced Courses – Taken entirely on your schedule.

Instructor-Led Courses – Group collaboration and a virtual instructor, with fixed start and end dates.

Certificates improve individual performance and provide nationally recognized credentials for career development.

Continuing Education

Continuing Professional Education (CPE) The IBA is recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation through December 31, 2023

HR Certification Institute (HRCI) The IBA is recognized as an HRCI Approved Provider through December 31, 2023 This status allows the IBA to obtain pre-approval for recertification credit hours, based on HRCI standards, for HR-related educational programs.

Society for Human Resource Management (SHRM)

The IBA is recognized as a SHRM Recertification Provider through February 28, 2024.

Illinois MCLE The IBA is recognized as an Accredited CLE Provider by the Minimum Continuing Legal Education (MCLE) Board of the Supreme Court of Illinois through June 30, 2023. Attorneys wanting to attend CLE courses but finding the cost a financial hardship should see the Association’s Financial Hardship Policy.

ABA Professional Certifications

Obtain a nationally recognized designation in areas including wealth management and trust, compliance, risk management and bank marketing.

Areas of Certification

Certified AML and Fraud Professional (CAFP)

Certified Enterprise Risk Professional (CERP)

Certified Financial Marketing Professional (CFMP)

Certified IRA Services Professional (CISP)

Certified Regulatory Compliance Manager (CRCM)

Certified Trust and Financial Advisor (CTFA)

Secure Banking Solutions (SBS) SBS certifications will prepare students and their financial institutions for cybersecurity threats and regulations and create confidence with examiners and auditors. Each course is available online and is tailored to specific roles within an institution, creating a flexible and targeted learning experience.

Business Continuity Professional

Cybersecurity Manager

Ethical Hacker

Forensic Investigator

Incident Handler

Mobile Administrator

Security Executive

Security Manager

Security Technology Professional

Vendor Manager

Vulnerability Assessor

Annual Scholarships

Illinois Bankers Scholarship Fund

IBA Future Leaders Alliance (FLA)

Graduate School of Banking (GSB)

GSB Human Resource Management School

ABA Stonier Graduate School of Banking

Conferences ~ Events

ABA/IBA Women and Allies Symposium

July 12

Bank Directors’ Symposium

July 27

Ag Banking Conference

August 23-24

Women in Banking Conference

September 13-14

BankTech Conference

October 5

Midwest Bank Leaders Conference

November 2

Bank Counsel Conference

December 1

Seminars~Series~Schools

Universal Banker Certification Program

August 10-11

Safe Deposit Operations

August 15

Security Officer Workshop

August 16 or 17

Certified Banking Vendor Manager

August 16-17

Performing Your ACH Audit

August 29 or 30

Breaking Into Banking 201

September 7

CRA Review & Update

September 11

Regulatory Compliance Series

September 18-22

LaserPro Training

September 19-21

Real Estate Lending Compliance Workshop

October 2-3

Forums

ACH Exception Handling

October 3 or 4

IRA Essentials

October 11

Advanced IRAs

October 12

Operations School

October 17-19

Commercial Lending School

October 23-27

Understanding Bank Performance

Mondays and Tuesdays –

October 30 – November 21

BSA/AML Yearend Wrap-Up

November 1-2

Transforming Culture: Building a High-Performance Banking Team

November 9

Bank Marketing

May 10 and November 15

Cash Management/Treasury

March 7 and November 8

CEO Forum

February 15, July 11, and October 11

CFO Central

May 12, September 8, and November 8

CFO North

May 19, August 16, and November 17

Compliance

April 7, July 14, and October 12

Education and Trainers

March 9, August 31, and October 5

Executive Assistant / Board Secretary

March 20 and October 25

Human Resources

May 17 and October 11

Lending Forum

July 26 and October 20

Midwest CEO

May 10, August 9, and November 1

Operations

May 3, August 11, and November 29

Retail Banking

March 30, July 27, and October 24

Small Bank CEO

May 10, August 9, and November 15

Technology

April 28, August 25, and December 1

CLASS OF 2025

FUTURE LEADERS ALLIANCE

Transform talented employees, new or seasoned, by cultivating the next generation of bank leaders through the dynamic Future Leaders Alliance Program (FLA). This unique program builds employee confidence, creates a positive environment, and strengthens the organization’s performance. The FLA leadership framework contains an emphasis on personal and professional development, community service, and networking.

14 MONTH LEADERSHIP PROGRAM

6 TWO DAY SESSIONS

12 INTERACTIVE TRAINING DAYS

PROGRAM TOPICS

• Accounting

• Asset Liability Management & Bank Profitability

• Bank Marketing

• Bank Simulation

• Collaboration Skills & Team Building

• Consumer Age

• Cybersecurity

• Diversity, Equity, & Inclusion

• Economic Investment Day

• Economic Update

• FHLB Overview and Public Policy Issues

• Fintech

• IBA Legal Staff Function

• Human Resources

• IBA Engagement & Involvement

• Importance of Advocacy

• Investment, Bonds, & Portfolios

• Lead for Success

• Leadership & Influence

• Management & Executive Coaching

• Money Ball for Bankers

• Networking

• The Art and Science of ‘Peopling’ & Everything’s a Presentation

• Trends in Bank Tech

THANK

GRADUATION REQUIREMENTS

FINANCIAL LITERACY PROJECT

Must complete two hours of financial literacy instruction for a local school, retirement home, community or non-profit group during the program year.

CONTINUING EDUCATION

One Conference/Seminar/Forum -OR- Two Webinars

BANK EMPLOYEE SCHOLARSHIPS

$1,000

‘25 FLA Program Scholarship Awarded to Two Applicants

$1,000

‘24 IBA’s Washington Visit Awarded to Two Applicants

Sponsored by the Federal Home Loan Bank of Chicago and IBA

HOW TO APPLY

FEE: $1,795

All six leadership sessions and networking events. Travel and accommodation costs are not included in registration fee.

IS THERE AN AGE REQUIREMENT?

The program is open to all member bank employees.

CAN ANYONE FROM WITHIN THE BANK APPLY?

Yes! The program is available to all bank member employees.

ADVANCEMENT STRATEGY PROJECT

Participants will create a program for their bank which could vary from cost saving initiatives, streamlined processes, new avenues for revenue, a new marketing campaign, an advocacy plan, etc. The participant will present and review feedback from their class with expectations to present it to their executives.

$750

‘24 ABA’s Government Relations Summit Awarded to Two Applicants

Sponsored by the American Bankers Association

FLA

CANCELLATION

PROFESSIONAL HEADSHOT

10% DISCOUNT

IBA Conferences

Networking Events

ALUMNI NETWORK Mentor Opportunities

E-newsletter

Peer Group Email Reunions

Panelist Opportunities

Networking Events

INDUSTRY REPRESENTATIVE Serve on a Board or Committee

POLICY

If a participant cancels within 30 days prior to the first session90% refund; 30 days prior the second session 50% refund; after completion of the second session - no refund.

TAX DEDUCTION

Expenses, including fees, travel, meals and lodging intended to maintain and improve professional skills, are tax deductible subject to the Internal Revenue Code.

Bank Financial Management

Conferences

The ONE Conference ~ March 7-8, 2024 ~ East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Forum

CFO Forum

Central Hybrid / Springfield – Facilitated by Plante Moran

September 8 & November 8

North Hybrid / Schaumburg – Facilitated by RSM

August 16 & November 17

They are designed to provide chief financial officers and senior financial managers with the opportunity to network in a comfortable and professional environment. The forum helps strengthen significant ties with fellow community bank CFOs and financial managers and examines issues with a fresh perspective. The forum meets three times a year.

Fee Per Person

Members Only $400 (Includes Both Sessions) Substitutions Permissible

School

GSB Financial Managers School

September 18-22

Fluno Center for Executive Education, Madison, WI

This school goes beyond the basics to present best practices and solutions to today’s most critical financial management decisions. Designed by experienced CFOs for financial institution finance managers, this school provides the tools you need to build a solid foundation in asset/liability management.

Enrollment Deadline: August 18

Understanding Bank Performance

Live Streamed - Thurs and Fri, July 6-28

Live Streamed – Mon and Tues, Oct 30-Nov 21 (Opening Soon)

10:00 a.m.-12:00 p.m. CT

Fundamentals of Financial Statements

Credit Metrics & Credit Quality

Funding & Liquidity

Capital & Bank Investments

Risk & Return

Capstone Overview

Proforma Capstone

View Brochure

ABA Training

Online Instructor-Led

Analyzing Bank Performance

An overview of tools and techniques to analyze and improve a bank’s financial performance. Participants observe the effects of specific risks on a bank’s financial track record and the correlation between risk optimization and superior financial performance.

M $875/ NM $1,125

Start Dates – 9/11

Managing the Bank’s Investment

Portfolio

Fundamentals for understanding how a bank’s investment portfolio is managed. Objectives and composition of investment portfolios and common bank investments are covered, focusing on their risk and return profiles. Various investment strategies are described, and the development of bank investment policies is discussed.

M $875 / NM $1,125 Start Dates – 7/31

Managing Funding, Liquidity, and Capital

Learn what funding banks use, how liquidity needs may be addressed by storing liquidity on the balance sheet or by securing additional financing, and bank capital’s purpose, regulatory requirements, and the effect on profitability.

M $875/ NM $1,125 Start Dates – TBA

Managing Interest Rate Risk

An exploration of interest rate risks measurement techniques such as GAP, earnings sensitivity analysis, Duration GAP, and economic value of equity sensitivity analysis. Risk management policy implementation and how to change overall interest rate sensitivity through balance sheet adjustments or derivative contracts are discussed.

M $875/ NM $1,125 Start Dates – 10/30

Certificate

Certificate in Bank Financial Management

Develop foundational skills for making critical decisions that affect bank profitability.

Facilitated Online

Five to eight weeks each in duration, and you can select your start date and log in at your convenience. The estimated learning time is 3 hours per week.

Analyzing Bank Performance

Managing the Bank's Investment Portfolio

Managing Funding, Liquidity, and Capital

Managing Interest Rate Risk

Self-Paced Online

This course is approx. 25 minutes in length.

Ethical Issues for Bankers

Recommended Prerequisites

Students should understand accounting and financial markets and be experienced in the use of electronic spreadsheets.

Compliance &Banking Law

Conferences

Bank Counsel Conference

December 1 | The Drake Hotel, Chicago

This program will help you identify and manage cutting-edge issues that are central to your clients and your practice.

Series

Regulatory Compliance Series

September18-22 - Springfield orLive Streamed

Program 1 – Credit Compliance, Part 1

Reg B: Equal Credit Opportunity Act

Fair Credit Reporting Act

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Flood Disaster Protection Act

Reg C: Home Mortgage Disclosure Act (HMDA)

Program 2 – Credit Compliance, Part 2

Reg Z: Truth in Lending Act

Reg X: Real Estate Settlement Procedures Act (RESPA)

Program 3 – Credit Compliance, Part 3

Homeowners Protection Act (PMI)

Reg Z: TILA-RESPA Integrated Disclosures

Military Lending Act

Program 4 – Deposit Compliance

Reg D: NOW Eligibility and Savings/MMDA Limits

Reg E: Electronic Funds Transfer Act

Reg CC: Expedited Funds Availability Act

Reg P: Privacy and Information Sharing “Opt-Outs”

Fair Credit Reporting Act/ID Theft “Red Flags”

Reg DD: Truth in Savings Accounts (TISA)

Courtesy Overdraft Programs

Program 5 – BSA/AML Compliance & Regulators’ Forum

BSA, AML and USA Patriot Act

Regulators’ Forum

TCA Facilitators

Michelle Strickland, CRCM, Managing Partner and Co-President

Brian Crow, CAMS, Managing Partner and Co-President

Monique Reyna, CRCM, Compliance Consultant

Continuing Education Under Review

Audience Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors, and Cashiers

Fees Per Person

Full Series M $1,225 / NM $2,045

Individual program M $265 / NM $445

Forum Compliance Forums

July 14 and October 12

These forums provide an opportunity for bankers to constructively examine pressing issues, exchange ideas, and share solutions among colleagues in a comfortable and professional environment.

Fee Per Person Per Program

M $250/ NM $450

Seminars

Safe Deposit Operations: 2023 Guidelines and Update

August 15 – Live Streamed

If just ONE customer claims the bank took contents out of his/her safe deposit box, what is the bank's liability?

UNLIMITED!

Today’s banking environment requires solid internal controls, policies, procedures, and training to minimize risks. With risk management a high priority in banking today, safe deposit operation guidelines are critical for both liability concerns as well as safety and soundness compliance.

Awareness, knowledge, tools, and cautions are continuous and never-ending for safe deposit box operations. This is a comprehensive, relevant, fast-paced program designed as a safe deposit operations learning tool and a refresher. Participants will acquire timely tools, job aids, and a reference notebook.

Topics

Compliance responsibilities of safe deposit operations –rental agreements and the rights and duties as a lessor, renting and accessing a safe deposit box, key controls, records and file management, and more

Basic operating procedures and guidelines for safe deposit operations – surrender procedures, delinquent billing, decedent boxes, abandoned property, responding the legal claims for contents, auditing procedures, and disaster recovery.

Uniform Unclaimed Property Act and the tools needed to evaluate its procedures for dormant accounts, unclaimed property, and escheatment

State legalities of safe deposit boxes

Impact of the Patriot Act, BSA, and SARs reporting requirements on safe deposit operations

Sample training tools for educating employees on safe deposit operations

Recurring safe deposit box questions and recommended responses

Safe deposit court cases and “lessons learned”

Audience

Retail/Branch Team Members (Customer service and new account representatives, universal bankers, branch/retail leadership) Retail banking operations, compliance officers, trainers, and those persons required to service any aspect of safe deposit operations

Continuing Education

ABA Professional Certification 6.00 CRCM Credits

Illinois Public Accountants 6.00 CPE credit hours

Facilitator

Dianne Barton, President, Performance Solutions, Inc

Fee Per Person

IBA Member $265

Nonmember $445

(30 Days OnDemand of Access for Registered Attendees)

Seminars Security Officer Workshop

August 16 – Springfield or Live Streamed

August 17 – Oak Brook

Preparing the risk management professional for what is happening NOW! The 4 Ls explain what you should be reviewing to harden the target to deter robbery, or workplace violence. One subject that bankers don’t like to discuss is internal fraud. The warning signs are easy to detect yet most bankers don’t know them. As several financial institutions have discovered it only takes one internal embezzlement to close the institution. Many bank security officers really don’t know what they should report to the Board of Directors. We explain what you should be including in your board report, and how to handle sensitive situations when addressing your board in person.

The 4 Ls: How to Harden the Target (Bank)

Cash Recyclers, Pod Banking & ITMs

Internal Fraud: The Warning Signs

Board Reporting: The Security Perspective

Facilitator

Barry Thompson, Managing Partner, Thompson Consulting, Inc.

Continuing Education

ABA Professional Certifications 5.5 CRCM, 4 CERP, 3.75 CAFP credits

CPE for Illinois Public Accountants 6.75 credit hours

Fee Per Person

IBA Member $265

Nonmember $445

Performing Your ACH Audit

August 29 – Springfield or Live Streamed

August 30 –Oak Brook

Have you ever wondered what specific areas of the ACH rules are included in the ACH audit requirements? What are the most common areas of non-compliance? Attending this session will arm you with "inside" information on how to best comply with Nacha audit requirements. We will review the Nacha Operating Guidelines and the audit guide step by step to ensure a complete understanding of each requirement.

Which ACH Participants have audit requirements?

Areas of audit compliance for RDFIs

Areas of audit compliance for ODFIs

Common areas of non-compliance issues

Preparation tips and much more

Audience ACH auditors, operations and branch personnel, compliance officers, and AAP candidates.

Facilitator

Michele L. Barlow, AAP, NCP, Education, MACHA/PAR

Fee Per Person

M $265 / NM $445

CRA Review and Update

September 11 - Live Streamed

It has been years since the federal bank regulatory agencies overhauled the Community Reinvestment Act (CRA) regulations. Right now, major revisions are unfolding, but in an awkward manner. This program provides a review of the existing CRA rules and the proposed rule waiting for finalization. Participants receive a detailed manual that serves as a handbook.

This program provides a review of:

Existing, proposed, and revised performance tests, standards, and ratings

Assigned ratings under current, proposed, and revised regulations

Assessment area delineation under the current rule and the new facility-based and deposit-based methods

New concepts such as retail deposits, retail lending product lines, and qualifying activities lists

Evaluation concepts such as CRA Evaluation Measures, geographic distribution tests, and borrower distribution tests

Evaluation options under current, proposed, and final rules

Current data collection requirements and the expanded requirements under the proposed and final rules

Community Development activities under the current, proposed, and revised regulations

The status of “intermediate small banks." (Will the category continue to exist?).

How small is a "small bank" under existing ($1.305 billion) and proposed regulations ($600 million).

A review of recent redlining cases

A review of the CRA Questions and Answers, exam results and CRA agreements

Public file requirements

CRA notices; and

The status of the proposed and final revisions to the regulations.

Audience

The program is designed for loan officers, compliance officers, CRA officers, loan department staff, bank counsel, and auditors. Whether new to the requirements of the CRA and its regulations or a seasoned veteran, this program provides a comprehensive review of the rapidly changing requirements of the CRA.

Facilitator

Kimberly Boatwright is EVP and Director of Risk and Compliance at Compliance Resource, LLC

Fee Per Person

M $265 / NM $445

(OnDemand Access for 60 days for registered attendees)

Seminars

Real Estate Lending Compliance

October 2-3

Congress has consistently provided special protection to consumer loan borrowers, especially those who secure loans with their homes. The explosion of new lending requirements and changes to existing requirements continues into 2023. The program provides an overview of the real estate lending requirements from ten regulations, along with comprehensive coverage of selected topics, policy suggestions, employee training tips, audit techniques, and steps to eliminate past problems. Emphasis is placed on coverage and exemption rules, determining which disclosures are required, the content of the required disclosures and prohibited acts or practices.

Every year major changes appear, and this year is no exception. Big changes are pending with Section 1071, Fair Lending, and Regulation B. The program and the manual have been completely updated for the revisions.

Topics

The following laws and regulations are covered:

Equal Credit Opportunity Act (Regulation B) - includes a review of the data collection and reporting rules for small business loans under Section 1071 of the Dodd-Frank Act. Fair Housing Act - includes a review of recent redlining, appraisal discrimination and loan pricing cases.

Flood Insurance Rules – includes the new Flood Insurance Questions and Answers which, and the status of the Standard Flood Hazard Determination form.

Fair Credit Reporting Act.

The Home Mortgage Disclosure Act (Regulation C) includes a review of the case that lowers the threshold for closed-end mortgage loan coverage back to 25 loans.

Truth in Lending Act (Regulation Z) – includes revisions to the ATR/QM rules and the latest guidance on TRID rules. Real Estate Settlement Procedures Act.

Homeowners Protection Act.

Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act); and Unfair, Deceptive, or Abusive Acts or Practices.

Audience

Designed for Compliance Officers, Loan Officers, Loan Processors, Auditors, and others with responsibilities related to the origination and servicing of mortgage loans.

Facilitator

Kimberly Boatwright is EVP and Director of Risk and Compliance at Compliance Resource, LLC

Per Person Fee

M $505 / NM $875

(OnDemand Access for 60 days for registered attendees)

ACH Exception Handling

October 3 - Springfield or Live Streamed

October 4 - Oak Brook

Although ACH is generally an automated process, there is always the possibility of exceptions. As a receiving institution, we have no control over the types of entries sent to us, so we must decide the best way to handle the situation. Join us as a WACHA expert guides you through the best course of action to take in exception processing from returns to notifications, plus new rules and requirements.

Audience ACH Operations, AAP Candidates, Compliance Officers, and ACH Auditors

Facilitator

Michele L. Barlow, AAP, NCP, Education, MACHA/PAR

Fee Per Person

M $265 / NM $445

IRA Essentials

October 11 - Oak Brook

IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to jobrelated situations. Attendees will leave this session to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-heldcalculator.

Topics

Introduction and Establishing IRAs

IRA Funding

IRA Distributions

IRA Portability

ContinuingEducation

ABA Professional Certification 7.25 credits CISP, CRSP, CTFA

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

Seminars

Advanced IRAs

October 12 - Oak Brook

Advanced IRAs, facilitated by Ascensus, build on the attendees’ basic IRA knowledge to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Topics

IRA Update

IRA Excess Contributions

Required Minimum Distributions

Beneficiary Options

Advanced Portability

ContinuingEducation

ABA Professional Certification 7.25 credits CISP, CRSP, CTFA Audience

You should attend this seminar if you are an IRA administrator, personal banker, or member services personnel with a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service.

a financial professional who recognizes that IRAs play an integral role in retirement planning.

a compliance specialist with procedural oversight of IRA policies and practices; or support personnel responsible for promotional materials that describe the services provided by your financial organization.

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

BSA/AML Yearend Wrap-Up

November 1-2 – Live Streamed

ABA Training

Online Instructor-Led Legal Foundations in Banking

This course covers critical legal requirements affecting banks and bankers and core language that must be understood to be effective. It provides the necessary legal knowledge that every banker should know. This is a foundation course in the legal structure and basis for commercial banking, designed for new bankers, banking managers, or those transacting business directly with customers.

M $675 /NM $830 Start Dates – 9/11

Online Self-Paced

CRCM Online Exam Prep

This course features audio and video lessons, readings, an online discussion board, access to a virtual instructor, and practice tests. Self-assessment tools and confidence meters provide individual feedback to help you concentrate your study time where you need it the most, and a countdown meter helps keep you on track as you progress towards your exam date. All lessons can be completed at your own pace and are available entirely online.

What You'll Learn After completing this course, students will be able to:

Demonstrate your compliance expertise in sample scenarios aligned to the exam domains

Practice your aptitude in completing tasks in each knowledge area

Evaluate your knowledge of crucial compliance topics, processes, and management expectations

Prepare for the actual exam and know what to expect from sample tests that include real exam questions

Access resources that you will leverage in your role of compliance manager (purchased separately)

Audience Individuals are preparing to take the Certified Regulatory Compliance Manager (CRCM) Exam. Check here to see eligibility requirements

M $895 / NM $1,045 Updated July 21, 2022

Online Self-Paced

Active Aggressor for Employees

Active Aggressor for Managers

ADA Accessibility

ADA Interacting with People Who Have Disabilities

ADA Overview and Employment

Advertising: CAN-SPAM Act

Advertising: Overview for Marketers

Appraisals: FIRREA and Interagency Guidelines

Appraisals: Reg Z Requirements

Bank Bribery Act

Bank On: Opening the Door to Opportunity

Bank Protection Act

Banking Law and Referrals

Best Practices for Managing Remote Employees

BSA/AML: Beneficial Ownership and Customer Due Diligence

BSA/AML: CIP Advanced

BSA/AML: CIP Basics

BSA/AML: Communicating with Customers about CTRs

BSA/AML: Completing the CTR

BSA/AML: Exempting Customers from CTR Reporting

BSA/AML: Fundamentals

BSA/AML: Recordkeeping - Wires, Money Orders, and Other

Challenges

BSA/AML: Reporting

BSA/AML: Risk Assessment and Customer Due Diligence

BSA/AML: SAR Filing

BSA/AML: USA PATRIOT Act

Community Reinvestment Act (Reg BB)

Conscious Bias

Culturally Respectful Customer Service

Cybersecurity Fundamentals

ECOA and Regulation B: Overview

Elder Financial Exploitation

E-Sign Compliance

Extending Credit to Bank Insiders (Reg O)

Fair Housing Act

Fair Lending

Fair lending for Marketers

FCRA: Adverse Action

FCRA: Affiliate/Third Party Information Sharing

FCRA: Duties of Furnishers

FCRA: Introduction and Overview

FCRA: Medical Information Sharing

FCRA: Notice to Consumers (Risk-Based Pricing)

FCRA: Permissible Purpose

FCRA: Prescreened Offers of Credit

FCRA: Use of Consumer Reports in Employment

FDIC for Marketers

FDIC Insurance Coverage

Flood Disaster Protection Act

Fraud Recognition and Prevention

Good Faith Estimate and HUD-1

Home Mortgage Disclosure Act (HMDA) Overview

Homeowners Protection Act

Human Trafficking and Human Smuggling

Identity Theft Red Flags and Information Security

Leveraging the Benefits of a Diverse Workforce

Military Lending Act

Mortgage Servicing: ARM Notices

Mortgage Servicing: Early Intervention and Continuity of Contact

Mortgage Servicing: Error Resolution

Mortgage Servicing: Escrow Accounts

Mortgage Servicing: Force-Placed Insurance

Mortgage Servicing: Loan Origination and Servicing Transfers

Mortgage Servicing: Loss Mitigation

Mortgage Servicing: Overview

Mortgage Servicing: Payment Crediting and Periodic Statements

Mortgage Servicing: Successors in Interest

Office of Foreign Assets Control (OFAC)

Privacy: GLBA Rule (Reg P)

Privacy: GLBA Safeguards Rule

Privacy: Overview of Laws

Privacy for Customer Contact Personnel

Real Estate Settlement Procedures Act (RESPA)

Recognizing and Preventing UDAAP

Reg B: Appraisals and Other Valuations

Reg B: Creditors’ Requests for Information

Reg B: Evaluating Applications

Reg B: Notifications

Reg CC Check 21

Reg CC Disclosures and Notifications

Reg CC Exceptions to Funds Availability Schedules

Reg CC Funds Availability Schedules

Reg CC Indorsements

Reg CC Subpart C

Reg DD Disclosures and Payment of Interest

Reg DD for Marketers

Reg DD Overdraft Rules

Reg E Consumer Liability

Reg E Consumer Remittances

Reg E Disclosure Requirements

Reg E Error Resolution Requirements

Reg E Gift Cards

Reg E Overdrafts

Reg E Overview

Reg E Payroll Cards

Reg E Preauthorized Transfers

Reg E Prepaid Accounts

Reg F: Fair Debt Collection Practices Act (FDCPA)

Reg W: Affiliate Transactions

Reg Z Adjustable-Rate Mortgages

Reg Z Advertising

Reg Z Advertising for Marketers

Reg Z Credit Cards

Reg Z HELOCs (Open-End Credit)

Reg Z HOEPA and Higher-Priced Mortgage Loans

Reg Z Installment and Home Equity Loans (Closed-End Credit)

Reg Z Mortgages (Closed-End Credit)

Reg Z Non-Home Secured (Open-End Credit)

Reg Z Overview

Reg Z Private Education Loans

Reg Z Reverse Mortgages

Reg Z Right of Rescission

Reserve Requirements for Depository Institutions (Reg D)

Right to Financial Privacy Act (RFPA)

Robbery and Bank Security

Servicemember Civil Relief Act (SCRA)

Sexual and Workplace Harassment

Sexual and Workplace Harassment for Managers

Social Media for Marketers

Social Media: Managing the Risks

Telephone Consumer Protection Act (TCPA)

The S.A.F.E. Act - Secure and Fair Enforcement for Mortgage Licensing Act

TILA-RESPA Integrated Disclosures

UDAAP for Marketers

Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG)

ABA Training

Certificates

Certificate in BSA and AML Compliance

Improve your ability to detect and prevent suspicious and criminal activity with this overview of the types of criminal behavior commonly used against banks, including in-depth training on the applicable U.S. laws and regulations governing money laundering. The curriculum is designed to be a refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam. It may be required for those individuals with less than five years of experience in the field.

Required Courses

Introduction to BSA/AML

SARs and Information Sharing

Currency and Correspondent Banking Accounts

Electronic Banking and Funds Transfer Activities

Higher Risk Accounts and Activities

BSA Requirements for Business Accounts

BSA Requirements for Foreign Customers and Accounts

Components of an AML Compliance Program

International Partners in AML

Office of Foreign Assets Control (OFAC)

M $1,595 / NM $2,095 NM

Certificate in Compliance Essentials

Gain a thorough understanding of key compliance essentials, including how to identify regulations & understand critical laws.

Required Courses for Compliance Professionals

Navigating Laws, Rules, and Regulations

BSA/Anti-Money Laundering

Digital Compliance for Compliance Professionals

Elements of a Compliance Program

Office of Foreign Assets Control (OFAC)

Privacy/Information Sharing

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Community Reinvestment Act, Community Bank (CRA)

Community Reinvestment Act, Large Bank (CRA)

Fair Debt Collection Practices Act

Bank Bribery Act

Bank Protection Act

Title III of the Americans with Disabilities Act

CAN-SPAM Act

M $1,995 / NM $2,595 NM

Certificate in Deposit Compliance

Gain a thorough understanding of crucial deposit regulations and the ability to identify and respond to compliance requirements. Get unlimited access to all course content for 12 months - including updates on new issuances and regulation changes made within that year.

Required Courses for Compliance Professionals

Electronic Funds Transfer Act (Reg E)

Expedited Funds Availability Act (Reg CC)

Reserve Requirements for Depository Institutions Act (Reg D)

Truth in Savings Act (Reg DD)

FDIC Coverage

Federal Benefit Payment Garnishment Rule FFIEC

M $995 / NM $1,295 NM

Certificate in Financial and Credit Risk Management

This certificate includes seven courses covering the foundational aspects of financial and credit risk management. The financial risk courses provide principles for understanding and managing interest rate and liquidity risks. The credit risk courses teach core methods for identifying, measuring, monitoring, and controlling risk levels within retail, commercial, and agricultural lending and addressing other sources of credit risk.

Required Courses

Financial Risk Management: Interest Rate Risk

Financial Risk Management: Liquidity Risk

Introduction to Credit Risk Management

Credit Risk Management: Managing, Monitoring, and Measuring

Credit Risk Management: Retail Lending

Credit Risk Management: Commercial and Agricultural Lending

Credit Risk Management: Other Sources of Credit Risk

M $1,295 / NM $1,795

Certificate in Fraud Prevention

In-depth training on the applicable U.S. laws and regulations governing fraud and an overview of the types of criminal behavior commonly used against banks. They are designed to be an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam. They may be required for those individuals with less than five years of experience in the field

Required Courses

Introduction to Fraud Management

Establishing a Fraud Prevention Program

Types of Fraud and Prevention Strategies

Operating a Fraud Prevention Program

Maintaining a Compliant Fraud Prevention Program

M $795 / NM $1095

Certificate in Lending Compliance Core Concepts

Demonstrate to bank management and examiners you have a thorough grounding in crucial lending regulations and the ability to identify and respond to compliance requirements. Includes any updates on new issuances and regulation changes made within that year.

Required Courses for Compliance Professionals

Credit Card Regulations

Loans to Insiders (Reg O)

Reg Z Foundations and Closed-End Non-Mortgage Credit Fair Credit Reporting Act (FCRA)

Equal Credit Opportunity Act (ECOA)

Reg Z Open-End Credit

Servicemembers Civil Relief Act (SCRA)

Military Lending Act

M $1,095 / NM $1,395

ABA Training

Certificates

Certificate in Mortgage Lending Compliance

Gain a thorough understanding of key mortgage regulations, and the ability to identify and respond to mortgage lending compliance requirements.

Required Courses for Compliance Professionals

Fair Credit Reporting Act (FCRA)

Equal Credit Opportunity Act (ECOA)

Reg Z Open-End Credit

Servicemembers Civil Relief Act (SCRA)

Military Lending Act

Home Mortgage Disclosure Act (HMDA)

Real Estate Settlement Procedures Act (RESPA)

Flood Disaster Protection Act

Reg Z TILA RESPA Integrated Disclosures (TRID)

Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM)

Reg Z Closed-end Mortgage Credit

Fair Housing Act

Homeowners Protection Act

Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act)/Regulation G

M $1,995 / NM $2,595 NM

Certificate in Operational Risk Management

Address training needs across the bank's three lines of defense and maintain a robust operational risk management program. Understand the fundamental governance structures, procedures, controls, and cultural aspects necessary for an institution to manage operational risk successfully.

Required Courses

Elements of an Operational Risk Management Program

Cybersecurity Management

Fraud and Criminal Threats

Incident Management and Resilience

Operational Risk Model Management

Oversight and Management of Operational Risk

Payments and Settlements

Physical Security

Regulatory Exam Management

Risk Control and Self-Assessment

Vendor Risk Management

M $1,595 / NM $2,095 NM

Certificate in Risk Management Frameworks

Each course walks through a critical process in sufficient detail for a targeted yet integrated view of risk management activities vital to an institution, such as establishing an effective governance process followed by risk identification, measurement, evaluation, monitoring, controls, and reporting.

Required Courses

Introduction to Enterprise Risk Management

Board and Senior Management Oversight

Enterprise Risk Management Reporting

Risk Policies, Procedures, and Limits

Risk Management Control Framework

Risk Identification

Risk Measurement and Evaluation

Risk Mitigation

Risk Monitoring

M $1,395 / NM $1,895

Resources / References

IBA Compliance Connection®

Illinois bankers are constantly challenged with new laws, regulations, enforcement trends, and other pressing compliance concerns. We have an exciting resource to help you IBA Compliance Connection® a free website for all employees of IBA member banks that will quickly become your “go-to” source for banking compliance information, guidance, and support every day!

What You'll Find on the IBA Compliance Connection®

More than 200 (and growing!) Topic Pages covering a broad spectrum of compliance matters, indexed by bank process and function, together with all relevant laws and regulations

Over 4,000 (and growing!) original IBA Q&As, together with relevant articles, court decisions, and more

A developing Forms Library with sample policies, procedures, checklists, worksheets, and other forms

The latest in Compliance News, with daily updates from the IBA Law Department

A Law Resource Library compiling the best legal resources on the internet

Need help finding what you're looking for? Just hit the GOT COMPLIANCE? Button and ask us a question!

And best of all, the IBA Compliance Connection® is FREE for all employees of IBA member banks! If your bank is an IBA member, you are an IBA member!

Sign Up Today at www.GOTOIBA.com!

Regulatory University

Free Online Compliance Training | Powered by FIS

An Exclusive Benefit for IBA Member Banks and Thrifts

All your employees can enroll in free online coursework to stay informed of those constantly changing laws and regulations! IBA member banks and savings banks that enroll in this complimentary training have access to nearly 100 interactive courses in key regulatory areas. Your in-house program administrator can enroll employees, assign customized course programs, and run sophisticated management reports to monitor each employee’s progress while enabling your organization to determine additional training needs.

By participating in this program, you can demonstrate to examiners that your organization has a thorough and ongoing company-wide training program! Regulatory University is the only online training solution that ALL industry regulators use today. Most recently, the Consumer Financial Protection Bureau has trained their examiners and consumer response team through Regulatory University! Enroll Today!

IBA Compliance Connection®

Illinois bankers are constantly challenged with new laws, regulations, enforcement trends and other pressing compliance concerns. Now they have an exciting resource to help them — IBA Compliance Connection® — a free website for all employees of IBA member banks that will quickly become your “go to” source for Illinois banking compliance information, guidance and support — each and every day — at https://www.GoToIBA.com! IBA Compliance Connection® is run by the experts of the IBA Law Department.

 200+ topic pages covering a broad spectrum of compliance matters, indexed by bank process and function, together with all relevant Illinois laws and federal regulations

 4,000+ original Q&As, together with relevant articles, court decisions, and more

 Forms Library with sample policies, procedures, checklists, worksheets and other forms

 Law Resource Library compiling the best legal resources on the internet

 Subscription to the weekly IBA Compliance Connection Digest enewsletter

Keep your employees informed of changing laws and regulations with this online training platform. Your employees have access to nearly 100 interactive courses in key regulatory areas.

Your in-house program administrator has the ability to enroll employees, assign specified courses, and run sophisticated management reports to monitor each employee’s progress, while enabling your organization to determine additional training needs.

Regulatory University Course Check List

ACH Rules - Advanced

ACH Rules - Basics

Affiliate Marketing Rule (0.75)

Antitrust and Anti-Tying Basics (1.00)

Awareness: Check 21 (0.75)

Awareness: Ethics

Awareness: Federal Benefit Garnishment Rules (0.75)

Awareness: GLBA Privacy Notice

Awareness: ID Theft Red Flags Rule

Awareness: Information Security (1.00)

Awareness: Insider Trading

Awareness: Physical Security

Awareness: Sarbanes-Oxley Act

Awareness: Telemarketing Rules

Awareness: Truth In Savings Act (1.00)

Bank Bribery Act

BSA/AML - Awareness (1.25)

BSA/AML - Scenarios for Commercial Lenders

BSA/AML - Scenarios for Consumer Lenders

BSA/AML - Scenarios for Mortgage Lenders

BSA/AML - Scenarios for Personal Bankers

BSA/AML - Scenarios for Telephone and Online Bankers

BSA/AML - Scenarios for Tellers

BSA/AML - Scenarios for Wire Transfer Personnel

BSA/AML Front-Line Refresher

CAN-SPAM Basics (0.25)

Community Reinvestment Act (1.00)

Computer-Security Incident Notification Rule

Currency Transaction Reporting (1.00)

Customer Due Diligence Rule - Identifying and Verifying Beneficial Owners (0.25)

Customer Identification Program (CIP) Basics

Deposit Products - Overview

Director’s Suite: BSA/AML

Director’s Suite: Compliance Risk Management

Director’s Suite: Fair Lending

Electronic Fund Transfers: Account Opening/Disclosures (1.00)

Electronic Fund Transfers: Error Resolution (0.50)

Equal Credit Opportunity Act for Mortgage Lenders

FACT Act - Disposal of Consumer Information

Fact Act – Prescreen Opt-Out Notice

Fair and Responsible Lending

Fair Credit Reporting Act

Fair Credit Reporting Act for Lenders (1.50)

Fair Housing Act for Mortgage Lenders (0.25)

FCRA for Information Furnishers - Advanced

FCRA for Information Furnishers - Basics

FDIC Insurance Basics

Flood Insurance (1.50)

GLBA Security Breach Notice (0.75)

HMDA: Data Collection (1.50)

HMDA: Institutional Coverage, Reporting, & Disclosure (0.50)

HMDA: Transactional Coverage (0.75)

Home Equity Lines of Credit

ID Theft: Red Flags Rule

Insurance Products

Lending to Servicemembers (1.00)

Loans to Insiders - [opt 2] (0.75)

Marketing Mayhem: Deposit Products (1.25)

Marketing Mayhem: Lending Products (1.00)

Mortgage Fraud Awareness

Mortgage Lending: Application

Mortgage Lending: Closing

Mortgage Lending: Processing and Underwriting

Motor Vehicle Lending: Equal Credit Opportunity Act

Motor Vehicle Lending: Fair Credit Reporting Act

Motor Vehicle Lending: Gramm-Leach-Bliley Act

Motor Vehicle Lending: Truth in Lending Act

Motor Vehicle Lending: Unfair or Deceptive Acts

Nondeposit Investment Products (0.75)

OFAC Basics (1.00)

Overdraft Protection Guidance

Reg CC: Funds Availability (1.00)

Regulation D (2020)

Regulation CC: Check Collection (0.75)

Regulation Z: Ability-to-Repay & Qualified Mortgage Rules (2.00)

Regulation Z: Advertising (1.25)

Regulation Z: Appraisal Independence (1.00)

Regulation Z: High-Cost Mortgages (1.25)

Regulation Z: Higher-Priced Mortgage Loans (1.00)

Regulation Z: Loan Originator Rule - Compensation (2.00)

Reporting Elder Financial Abuse - Illinois

RESPA for Mortgage Lenders

Right to Financial Privacy Act (0.75)

SAFE Act MLO Registration Requirements

Section 312 Rule - Foreign Correspondent Accounts (1.00)

Section 312 Rule - Private Banking Accounts & PEPs (1.00)

Suspicious Activity Reporting

Teller Training - Basic Teller Transactions

Teller Training - Cash Drawer Balancing

Teller Training - Check Fraud Awareness

Teller Training - Check Holds

Teller Training - Handling Money

Teller Training - Negotiable Instruments

TILA Closed-End for Mortgage Lenders

TILA Home Equity Lines of Credit

TILA-RESPA Integrated Disclosure Rule - Closing Disclosure (1.50)

TILA-RESPA Integrated Disclosure Rule - Loan Estimate (2.00)

TILA-RESPA Integrated Disclosure Rule - Overview (1.50)

Transactions with Affiliates (Regulation W) (1.00)

Trusts and Fiduciary Duties - Basic Course

UDAAP (1.00)

(CE Credits)

Certified Regulatory Compliance Manager Certification

Resources / References

Reference Guide to Regulatory Compliance, 32nd Ed.

The Reference Guide to Regulatory Compliance is an ideal resource for compliance managers, department staff, product managers, and retail branch banking managers. The Guide is updated annually, giving you timely and relevant updates at your fingertips. Updates to the 32nd Edition include:

Fair Debt Collection Practices Act

Truth in Lending Act (Reg Z)

Community Reinvestment Act

Bank Secrecy Act/Anti-Money Laundering

OFAC

FFIEC Guidance on Authentication

Advisories on Predatory and Subprime Lending (including the Payday Lending Rule)

And many more! View the Table of Contents (PDF) 3-hole punched Paper Version or Adobe Digital Reader eBook

M $375 / NM $525

Compliance Training for Bank Boards

Provides information to assist compliance officers to develop effective bank director training programs to keep boards wellinformed on BSA/AML, OFAC, Reg O, and Fair Lending regulations. Includes information on compliance program management and exam preparation so boards can provide adequate oversight and be prepared for the bank’s next regulatory exam.

Compliance Training Topics

Effective Compliance Program Management

Fair Lending

BSA/AML Training for the Board of Directors

Insiders and Reg O

Preparing for the Exam: What You Need to Know – A Director's Perspective

Each training session includes the following customizable materials:

A Board-ready presentation

Leader's Guide to conduct each training session

Handouts - short summaries of the Director's responsibilities. With Compliance Training for Bank Boards, you will be able to: Educate your Board on their role in providing adequate oversight

Summarize and cover key components of regulations in 30minute sessions

Train and brief your Board before your bank's next regulatory exam

Educate the Board on new and revised rules that affect bank operations

Ensure your bank directors' training meets examination requirements

Compliance Training for Bank Boards also includes a selfpaced online course for the compliance officer to effectively prepare to deliver the board training sessions, including suggestions for building credibility and partnering with the Board to gain compliance support for business initiatives.

M $395 / NM $595

ABA Certificates

Build the skills and knowledge needed for advancement with industry-recognized ABA certificates. These online programs bring unmatched content in an engaging, flexible, and mobile format that suits those who are on-the-move and on-the-job.

BUSINESS BANKING & COMMERCIAL LENDING

• Certificate in Business and Commercial Lending

• Small Business Banker Certificate

LEADERSHIP

• Certificate in Bank Financial Management

• ABA-Wharton Emerging Leaders Certificate: Strategy

• ABA-Wharton Emerging Leaders Certificate: Engaging and Motivating Talent

• ABA-Wharton Emerging Leaders Certificate: Advanced Emerging Leadership

COMPLIANCE & RISK MANAGEMENT

• Certificate in Compliance Essentials

• Certificate in Deposit Compliance

• Certificate in Lending Compliance Core Concepts

• Certificate in Mortgage Lending Compliance

• Certificate in BSA and AML Compliance

• Certificate in Fraud Prevention

• Certificate in Risk Management Frameworks

• Certificate in Financial and Credit Risk

• Certificate in Operational Risk Management

MORTGAGE LENDING

• Residential Mortgage Lender Certificate

RETAIL BANKING & MARKETING

• Bank Solutions Provider Certificate

• Bank Teller Certificate

• Branch Manager Certificate

• Certificate in General Banking

• Digital Banker Certificate

• Customer Service Representative Certificate

• Foundational Certificate in Bank Marketing

• Personal Banker Certificate

• Supervisor Certificate/Team Leader Certificate

• Universal Banker Certificate

WEALTH MANAGEMENT & TRUST

• Private Banker Certificate

• Certificate in Asset Management

• Certificate in Core Concepts and Ethics for Fiduciary Advisors

• Certificate in Fiduciary Principles and Ethics

• Certificate in Fiduciary Relationship Management

• Certificate in Fiduciary Risk and Compliance

• Certificate in Integrated Wealth Planning and Advice

• Certificate in Trust Administration

• Health Savings Account (HSA) Expert Certificate

Questions?

Denise Perez Illinois Bankers Association dperez@illinois.bank (217) 789-9340

Lending: Ag, Commercial, Consumer and Residential

Conferences

Forum

Lending Forum

July 26, October 20 - Springfield or Live Streamed

This forum offers an ongoing platform throughout the year for developing peer networks and a strategic exchange of thought leadership, addressing current, and developing lending opportunities and challenges. The program highlights a rotation of industry speakers and roundtable discussions by peers all relating to lending practices, risk management, and the ever-changing regulatory, competitive, and economic lending conditions.

Fee Per Person (Includes Both Sessions)

Members Only $400 Substitutions Permissible

Ag Banking Conference

August 23-24 – Crowne Plaza, Springfield, IL

Ag lending requires highly specialized lending skills and an understanding of the unique markets available to farmers in Illinois. As in all other industries, ag banking is constantly changing. This annual conference addresses these and other important issues to increase your knowledge and improve your ability to serve ag customers. Register Today!

Schools

Commercial Lending School

October 23-27 - Springfield orLive Streamed

This program prepares your team to serve effectively and profitably as commercial loan officers by providing participants with the knowledge needed to evaluate, structure, and negotiate a commercial loan.

Topics

Foundation Concepts in Lending

Understanding the Borrower’s Business Evaluating Management

Assessing the Risks Facing the Borrower

Assessing Borrower Financial Performance

Projecting Future Performance

Loan Structure and Support

Responsible Commercial Real Estate Lending

The ONE Conference

March 7-8, 2024 – East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Identifying and Managing Problem Loans

Effective Relationship Management

Facilitators

Mark Tyrpin, President and CEO, Mercantile Bank in Quincy Derrick Jackson, EVP & Chief Credit Officer, First Savings Bank

Fee Per Person

M $1,225 / NM $2,045

Midwest Agricultural Banking School

November 27-30 | Purdue University, West Lafayette, IN

The school delivers a solid foundation in agricultural credit principles and the most-timely topics of the day, all with a minimum investment of time and money! The curriculum is designed to provide you with the practical aspects of agricultural credit & finance, farm management, marketing & related subjects. The development and implementation of this curriculum has involved hundreds of bankers and has resulted in a nationwide system of quality banker education

More coming soon!

Seminars

Breaking into Banking 201: Analyzing Repayment Sources

September 7 – Live Streamed

This course is a “sequel” to the 101 course and is best taken after completion of that course, though it is not a prerequisite. The 201 course includes a case study and dives deeper into topics covered in modules 4, 6, and 8 of the 101 course: analyzing a borrower’s balance sheet, income statement, collateral, and risk ratings.

Introduction and Overview

Balance Sheet Analysis, Part 1: Analyzing Liquidity

Balance Sheet Analysis, Part 2: Analyzing Leverage

Income Statement Analysis, Part 1: Revenues and Profit Margins

Income Statement Analysis, Part 2: Coverage Ratios

Collateral Analysis, Part 1: Non-current Assets

Collateral Analysis, Part 2: Trading Asset

Collateral Analysis, Part 3: Solving the Problems

Risk Ratings, Expected Loss, and Provision for Credit Losses

Audience

This course is most appropriate for credit analysts, lenders, portfolio managers, and others who need skills in financial statement analysis and writing credit documents.

Fee Per Person

M $265 / NM $445

LaserPro Training 2023

September 19-21 – Live Streamed

Each program is limited to 12 registrants.

Commercial Document Preparation for Beginners*

This session focuses on the steps for producing loan closing documents for commercial loans in the software. This handson training is for new and experienced processors responsible forcreatingnon-disclosableloan packages.

Consumer Real Estate for Beginners*

Steps for producing consumer real estate document packages in the software will be covered during this session. New and experienced processors responsible for creating consumer real estate early disclosures and closing documents will benefit from this class.

Tips, Shortcuts and Best Practices

This class will benefit users with a more intermediate experience level to understand some of the unknown features and functions of the software.

*NOTE: This class will NOT cover any admin functionality of LaserPro. There will be no compliance information covered during this session.

Fee Per Person Per Program

M $455 / NM $605

Ag Lending Update

November 16 – Springfield or Live Streamed

More details coming soon!

Fee Per Person

M $265 / NM $445

Online Training

Breaking into Banking Powered by Keusal Learning

Credit Officers and Commercial Training Managers Here’s How to Build Skillful and Productive Commercial Bankers from Day 1… GUARANTEED Focusing on the reality of the banking world over textbook portrayals of the business, these courses will equip you with critical concepts and banking terminology. They show you how it all fits together.

Breaking into Banking 101: Fundamentals of Commercial Banking

This 10-module online course is broken into easyto-digest lessons covering everything you need to know to get hired, start quickly, and advance in your new career. Andy gives you the inside scoop on what banks want from you and how you can immediately differentiate yourself from others new to the industry.

Breaking into Banking 201: Analyzing Repayment Sources

This 9-module online course is a “sequel” to the 101 course and is best taken after completing that course, though it is not a prerequisite. The 201 course dives deeper into topics covered in modules 4, 6, and 8 of the 101 courses: analyzing a borrower’s balance sheet, income statement, collateral, and risk ratings.

Breaking into Banking for Interns

Unlike our other courses that are appropriate for various audiences of learners, this course was created specifically for college students hired by banks for internships. It assumes no prior knowledge of the subject matter. This course was created specifically to meet that need, and includes a brief overview of retail banking, with a focus on commercial credit and lending. It is an ideal primer for those considering banking as a career.

Audience New credit analysts, lenders, and underwriters, as well as bankers who don’t do credit analysis but need a working knowledge of the process. This may include statement spreaders, loan processors and closers, treasury management associates, administrative support for credit or lending officers, branch managers, and interns.

Learn More Today!

ABA Training

Online Instructor-Led

Analyzing Financial Statements

A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer current and prospective and evaluate possible sources of repayment for the loan.

Audience Commercial and business bankers and credit analysts. The recommended prerequisite course is General Accounting.

M $550 / NM $675 Start Dates

Commercial Lending

7/24, 12/04

Suitable for anyone who wants to learn more about the commercia lending process the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how tomanage a customer relationship once the loan is approved.

M $550 / NM $675 Start Dates – 10/16

Consumer Lending

It covers forming a loan policy, generating applications, learning about credit investigation, and understanding the evaluation and decisionsthat go into every loan application.

M $500 / NM $650 Start Dates

10/30

Introduction to Agricultural Lending

They are designed to provide students with a basic overview of the agricultural lending function. It helps students have a fundamental understanding of agriculture and ag lending in the financial services industry.

M $475 / NM $575 Start Dates – 9/25

Online Self-Paced

Analyzing Business Financial Statements & Tax Returns Suite

Courses

Income Statement Analysis

Balance Sheet Analysis

Ratio Analysis

Cash Flow Analysis

The UCA Mode

Cash Budgets and Pro Forma Statements

M $275 / NM $375

Analyzing Personal Financial Statements & Tax Returns Suite

Courses

Types of Personal Financial Statements

Key Ratios and Adjusted Net Worth

Personal Tax Returns and Cash Flow

Combining Business & Personal Cash Flow into Global Cash Flow

M $275 / NM $375

The Commercial Real Estate Lending Decision Process – Full Curriculum

This series of interactive, web-based courses provide a comprehensive study of commercial real estate (CRE) lending helping you to explore different types of construction loans, identify property characteristics and underwriting considerations, complete NOI calculations and much more!

Produced by the Risk Management Association

Courses

Appraisals

Construction Lending

CRE Lending Overview

Drivers of Performance

Due Diligence and Documentation

Environmental Assessments

Homebuilder Lending

Leases

Loan Structure

Risk Areas

Underwriting - Basics

Underwriting - Different Types of Commercial Properties

Underwriting - Example Calculations

Audience Commercial lenders and credit analysts who are not rea estate specialists but who need to know more about assessing rea estate risk.

M $749 / NM $1,359

Commercial Real Estate Lending Decision ProcessCore Curriculum

The series begins with a description of CRE loan types, then progresses through an understanding of the underwriting process, leases, appraisals, loan structures and related risks.

Produced by the Risk Management Association

Courses

Appraisals

CRE Lending Overview

Drivers of Performance

Due Diligence and Documentation

Environmental Assessments

Leases

Loan Structure

Risk Areas

Underwriting - Basics

Underwriting - Different Types of Commercial Properties

Underwriting - Example Calculations

Audience Commercial lenders and credit analysts who are not real estate specialists but who need to know more about assessing rea estate risk.

M $699 / NM $1,259

Commercial Real Estate Lending Decision ProcessUnderwriting Bundle

This series of three interactive, web-based courses examine the components and best practices of CRE underwriting.

Produced by the Risk Management Association

Courses

Underwriting - Basics

Underwriting - Different Types of Commercial Properties

Underwriting - Example Calculations

Audience Commercial lenders and credit analysts who need training in commercial lending underwriting.

M $299 / NM $539

ABA Training

Online Self-Paced

Effective Referrals Suite

This suite explores the Effective Referral Model for recognizing, responding to, and revisiting referrals. Completing this suite provides tactics for identifying clues about financial needs and connecting them to appropriate products and services. Concise, impactful lessons can be applied on the job immediately.

M $55 / NM $75

Ethical Issues for Bankers

This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

M $55 / NM $75

Fundamentals of Small Business Banking Suite

This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle.

M $95 / NM $130

Handling Mortgage Inquiries and Making Referrals

Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements ofdifferent purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

M $95 / NM $130

Introduction to Analyzing Financial Statements

Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significanttrends.

M $95 / NM $130

The Lending Decision Process Series

Produced by the Risk Management Association (RMA)

This series gives a foundation in the following areas of study: business and industry risk analysis, management assessment, financial accounting, balance sheet and income statement analyses, ratio trend analysis, cash cycle seasonality analysis, borrowing causes and repayment source assessment, cash flow analysis and using financial projections.

Series 1: Industry, Management, and Economic Influences

Series 2: Interpreting Quality of Financial Reports and Accts

Series 3: Analyzing the Company's Financial Performance and Condition

Series 4: The Cash Cycle, Seasonality and Discovering Borrowing Causes and Repayment Sources

Series 5: Analyzing Cash Flow Statements to Measure Long-Term Repayment Ability

Series 6: Using Financial Projections to Fine Tune the Credit Analysis

M $720 / NM $1,440 Full Series

Loan Structuring, Documentation, Pricing and Problem Loans

This suite of five courses provides guidance on loan structuring and documentation issues in response to the quantitative and qualitative risk analysis. An overview of documents, loan agreements and covenants, as well as negotiating and pricing is included.

M $275 / NM $375

Mortgage Customer Counseling and Prequalification

Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process.

Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB's Loan Originator Rule expands the SAFE. Act definition of "loan originator" and requires certain loan origination activities be performed only by loan originators.

M $95 / NM $130

Personal Tax Return Analysis

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus nonrecurring income, andhow tax returns can be used as a sales tool.

M $95 / NM $130

Qualitative Analysis and Determining a Credit Risk Rating Suite

Covers qualitative analysis and how to assess industry risk, market riskand management risk. Learn the role of loan policy and the need to summarize the borrower’s various risks into an appropriate credit risk rating.

The Commercial Lending Process & Initial Business Development Calls

Credit Investigation and Assessing Industry, Market and Management Risk

Loan Policies and Procedure, Including Credit Risk Ratings

Loan Packages and Credit Write-Ups

M $275 / NM $375

Relationship Sales for Small Business Clients Suites

Gain a solid understanding of ways to meet small business clients’ needs through consultative or needs-based selling. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Through a blended-learning approach with micro-lessons, practice exercises and toolkits, lessons can be applied on-thejob immediately.

M $135 / NM $180

Small Business Basics

Guides you through the operating and life cycles of small businesses. Learn the different small business industry types and identify their corresponding traits and financial needs. Explore small businesses’ legal structures and their corresponding traits, advantages, and risk profiles.

M $55 / NM $75

ABA Training

Online Self-Paced

Small Business Borrowing Suite

Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs.

M $95 / NM $130

Small Business Operating and Life Cycle

Guides you through the steps of the operating cycle. Discover how the steps may vary based on industry type. Explore the stages of the small business life cycle. Get insight into detecting a small business owner’s banking product need during each step of the operating cycle and life cycle.

M $55 / NM $75

Small Business Products Suite

Explore the features and benefits of credit products, retirement products, and treasury management products. Completing this suite develops the key skills needed to create and sustain successful small business relationships. Through a blendedlearning approach with micro-lessons, practice exercises and toolkits, lessons can be applied on-the-job immediately.

M $95 / NM $130

Treasury Management

This course examines how treasury management services organize and control business customers' cash assets to satisfy the financial objectives of the organization. It explains the important role treasury management products and services play in meeting business customers' financial needs.

M $55 / NM $75

Understanding Business Borrowers

Learn how to identify and understand business industries and types and why they borrow money. An introduction to the basic concepts of business financial accounting and entity structures is also covered.

M $275 / NM $375

Certificates

Certificate in Business and Commercial Lending

This online self-paced certificate focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting.

Required Courses

The approximate time to complete these courses is 33 hours. Effective Commercial Loan Write-ups

Treasury Management

Understanding Business Borrowers Suite

Analyzing Business Financial Statements and Tax Returns

Suite

Analyzing Personal Financial Statements and Tax Returns

Suite

Qualitative Analysis and Determining a Credit Risk Rating

Suite

Loan Structuring, Documentation, Pricing and Problem Loans Suite

IBA/ABA M $1,295 / NM $1,595 Per Person

Small Business Banker Certificate

Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products.

Required Courses

Estimated time to complete is approximately 11 hours.

Fundamentals of Small Business Banking Suite (2 courses)

Small Business Borrowing Suite (2 courses, 2 exercises + 2 toolkits)

Relationship Sales for Small Business Clients Suite (3 courses, 2 exercises + 1 toolkit)

Small Business Products Suite (3 courses, 1 exercise + 1 toolkit)

Growing Small Business Relationships Suite (2 courses, 1 exercise + 1 toolkit)

Sales Planning Suite (3 courses, 1 exercise + 1 toolkit)

Introduction to Analyzing Financial Statements

Personal Tax Return Analysis

IBA/ABA M $495 / NM $695 Per Person

Residential Mortgage Lender Certificate

Designed for aspiring mortgage lenders and those individuals new to themortgage area of the bank, including mortgage loan clerks, loan processors, and closers.

Required Courses

Estimated time to complete is approximately 22 hours.

Banking Basics Suite

Appraisal Procedures*

Basics of Mortgage Processing*

Determining Your Role in Fraud Prevention*

Discovering FHA Programs*

Effective Referrals Suite

Essentials of Mortgage Lending*

Ethical Issues for Bankers

Explaining Loan Modifications*

Mitigating Potential Fraud in Your Organization*

Mortgage Customer Counseling and Prequalification

Personal Tax Return Analysis

Preparing the Closing Disclosure*

Preparing the Loan Estimate*

Processing and Underwriting Credit*

Processing Income and Assets*

Reviewing the Appraisal Report*

*These courses are offered through a partnership with AllRegs, a leader in residential mortgage lending.

IBA/ABA M $775 / NM $985 Per Person Full Series

IBA/ABA M $105 / NM $143 Per Course Per Person

ANNUAL SEXUAL HARASSMENT {PREVENTION} TRAINING

FACILITATOR

The IBA is providing multiple virtual options to meet the needs of IBA members subject to Illinois’ and/or Chicago’s sexual harassment prevention training requirements. Each session not only meets, but exceeds Illinois’ and/or Chicago’s sexual harassment prevention training requirements. The comprehensive training courses offer separate and distinct sessions for employees and supervisors covering the prevention of discrimination, all forms of harassment (including sex), retaliation, and workplace bullying, as well as Chicago’s bystander intervention training requirement.

All Illinois and Chicago employers are required to conduct annual sexual harassment training. Failure to provide the required annual training violates the Illinois Human Rights Act and/or Chicago Human Rights Ordinance, and subjects employers to fines for non-compliance. At a minimum, the training must include:

• an explanation and examples of what constitutes unlawful sexual harassment

• a summary of relevant federal, state and local provisions and remedies available to victims

• a summary of employers’ responsibilities in preventing, investigating and taking corrective measures in regard to sexual harassment

Compliance Period is January 1 - December 31

PRE-RECORDED TRAININGS

$549 Employee AND supervisor recordings (two programs) Programs are about 1.5 hours each. Recordings are passwordprotected and available via any internet streaming platform through December 31, when links will be removed from the cloud.

LIVE VIRTUAL TRAININGS

$1,999 Live virtual training via Zoom customized for your workplace, including a live Q&A opportunity Live programs will run about 1.5 to 2 hours. Recordings can be provided afterward as well, available via any internet streaming platform until December 31, when the link will be removed from the cloud.

Certificate of Attendance

Because employers must maintain documentation for each employee establishing compliance with the training requirement, each employee is provided with a certificate of attendance to fill out and complete. Also, the PowerPoint presentation will be available to download.

Compliance Period is July 1 - June 30

PRE-RECORDED TRAININGS $1,999

Effective July 1, 2022, Chicago employers must require that their employees participate in specific annual trainings as outlined below. Employers have until June 30, 2023, to complete the initial set of trainings. Each subsequent year for required training begins on July 1 and ends on June 30.

Chicago banks violating the new annual training requirements will subject employers to fines between $500 and $1,000 for each offense, and each day the violation continues constitutes a separate and distinct offense. The new annual required trainings are as follows:

• Employees must participate in a minimum of one hour of sexual harassment prevention training;

• Anyone who supervises or manages employees must participate in a minimum of two hours of sexual harassment prevention training; and

• All employees must participate in one hour of bystander intervention training.

bystander intervention training is included in

1 but can be purchased separately.

ILLINOIS BANKS LOCATED OUTSIDE CHICAGO

ILLINOIS BANKS LOCATED IN CHICAGO

Presented by ATTORNEY SCOTT CRUZ, an experienced labor and employment attorney with Greensfelder, Hemker & Gale, P.C.

Human Resources and Workplace Fundamentals

Conferences

The ONE Conference ~ March 7-8, 2024 ~ East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Forums

Human Resources Forum

October 11 – Live Streamed

Designed to provide HR officers, executives and others overseeing HR functions within their financial institutions an opportunity to share ideas, information, and challenges with fellow human resource officers. Expect a lively, interactive, and open discussion on employment issues facilitated by the legal and human resource experts.

Facilitator

Angela Adams, CEBS, SPHR, SHRM-SCP Director, HR Services, HR Source

Fee Per Person

M $150 / NM $250 Substitutions Permissible

Retail Banking Forum

July 27 & October 24 – Live Streamed

This forum provides a platform and an opportunity for retail banking officers to freely exchange ideas and examine pressing issues in today’s ever-evolving regulatory, costconscience and result-driven environment. The agenda for each session is based on input from participants in the forum group and the facilitator. Also, as appropriate, experts will present specific pressing topics as requested by forum members.

Fee Per Person (Includes Both Sessions)

M $497 / NM $830 Substitutions Permissible

Education and Trainers Forum

August 31 & October 5 – Live Streamed

This forum provides an opportunity for bank trainers to exchange ideas freely, brainstorm challenges and examine pressing issues in today's ever-evolving regulatory, costconscience, and results-driven environment. The agenda is based on input from participants in the forum group as well as banking industry employee development key topics.

Fee Per Person (Includes Both Sessions)

M $497 / NM $830 Substitutions Permissible

Seminars

Transforming Culture: Building a High-Performance Banking Team

November 9 – Live Streamed

Leading and sustaining behavioral and culture change for your team or organization is a critical challenge every banking leader must tackle. As Peter Drucker, one of the best-known experts and writers on business management, put it, “Culture eats strategy for breakfast.” Your business plan will only be as effective as the team culture you build to support it. If your goal is to build a high-performing team, this workshop will provide you with the framework you need to implement, lead, and sustain the culture shift required to achieve this goal.

Where does your banking team need a cultural transformation? Customer Service Mediocrity to Customer Service

Excellence

Loose Credit Culture to a Strong Credit Culture

Culture of Stagnation to One of Focused Growth and Increasing Profitability

Culture of No Accountability to One of Personal Ownership and High Team Engagement

Learning Objectives

Why Culture Reflects Leadership

Defining Your Team Culture

Implementing the 5 C’s Required for Culture Change

Establishing the Foundations for High Performance Characteristics of High-Performing Teams

Creating Individual and Team Alignment with Organizational Goals

Affecting Change in Individuals, Teams, and Organizations

Overcoming Resistance to Change

Contracting for Change

Hiring, Engaging, and Retaining High Performers

Why Most Leaders Fail at Sustaining Culture Change

Audience

All bank team members in a management or leadership role would benefit from this seminar.

Meet the Facilitator

Christie Drexler, Senior Consultant and Facilitator, Performance Solutions, Inc. (PSI)

Fee Per Person

Member $265

Nonmember $445

(Registered Attendees Receive OnDemand Access for 30 Days)

BankTalentHQisapremieronlinecareercenterdedicatedtoconnectingtoptalentwithbanking employersacrosstheUnitedStates.Ourmissionistosupportthegrowthandsuccessofthe bankingindustrybyfacilitatingconnectionsandempoweringcareeradvancement.

Recruitment Solutions

BankTalentHQprovidesacomprehensivejobboard exclusivelyforthebankingindustry Findtoptalenttodrive yourbankingbusinessforwardwithBTHQ

Training and Certifications

Greatbankersneverstoplearning Reskill,upskillandhone yourexpertisewithtrainingfromtheAmericanBankers Association BankTalentHQjobseekersreceivediscounted pricingonallABAonlinetraining,certificateprogramsand professionalcertificationexamprep

Retention Strategies

BTHQ'snewestpartnerWhistleworkstohelpemployersinthe industryincreaseemployeeengagement,reduceturnover,and improveoverallretention Thisplatformisofferedasadiscounted solutiontocomplementBTHQ'srecruitmentofferings

TheUltimateTalentSolutionforBanks!

ABA Training

Online Self-Paced | Onboarding

Ethical Issues for Bankers

This course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to manage commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

M $55 /NM $75

Online Self-Paced | Communication

Communication Basics Suite

Explores the primary elements of effective communications, key in delivering good customer service. This suite provides tips for becoming an active listener, developing effective questioning, and understanding body language.

Courses ▪Becoming a Better Listener ▪The Importance of Body Language ▪Communicating Effectively

M $55 /NM $75

Online Communication Suite

Explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette.

Courses ▪Effective Social Media Communication ▪Social Media Etiquette

M $55 /NM $75

Presentation Skills Suite

Explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence.

Courses ▪Crafting Your Message ▪Getting Started ▪Delivering Your Message ▪Presenting Virtually

M $95 / NM $130

Verbal Communication Suite

Explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences.

Courses ▪Effective Conversation ▪Handling Customer

Concerns ▪Greetings and Introductions

M $55 /NM $75

Written Communication Suite

Explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences.

Courses ▪Clarity in Writing ▪Writing for Your Audience

▪Effective Email Communication

M $55 /NM $75

Online Self-Paced | Management & Early Leadership Skills Employment Law

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

M $95 / NM $130

Improving Productivity

Provides the main elements of productivity, and guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem; explains how to look for opportunities to improve the end result; focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

M $95 / NM $130

Leadership in Action Suite

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively managing change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others.

Courses ▪Authentic Leadership ▪Empowerment ▪Building Collaborative Teams ▪Managing Change ▪Communicating Vision

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

M $95 / NM $130

Management Essentials

Suite

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Courses ▪Coaching ▪Employee Recognition ▪Corrective Action

▪Interviewing ▪Effective Meetings ▪Managing Performance

M $275 / NM $375

Sexual and Workplace Harassment for Managers

Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment.

M $95 / NM $130

Retaining talent is critical to banks. Front-line teams, such as bank tellers, are at the greatest risk of turnover. Staff need to feel value and belonging (by their managers and organization) Unfortunately, most HR technology fails to provide HR leaders with effective tools.

Start

having

Whistle gives banks simple tools to reduce turnover, with little to no additional costs or administrative burden.

Pinpoint gaps in your employee experience and gain actionable insights

Simplify employee payments - eliminate wasteful gift cards, save money for you and your employees.

Begin retention before the first day - create an employee onboarding experience that builds employee loyalty starting weeks before the first day.

Reward learning and ongoing improvement so people are motivated to apply new behaviors in their daily lives.

ABA Training

Online Self-Paced | Workplace Essentials

Dealing Effectively with Co-Workers

Focuses on the behaviors of and interactions between coworkers and teaches methods to improve working relationships with difficult coworkers. This course introduces the characteristics of the four behavioral (base preference) groups and explains how they affect communication between coworkers. It describes how to create some common ground with difficult co-workers or clients.

M $95 / NM $130

Essentials of Workplace Conduct

Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a significant impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.

M $95 / NM $130

Event Networking

Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose in order to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business.

M $95 / NM $130

Managing Time at Work

Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive.

M $95 / NM $130

Sexual and Workplace Harassment

Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others.

M $95 / NM $130

Management & Leadership

Conferences

One Fee, Unlimited Attendees (per organization)

July 27 – Live Streamed

The virtual Bank Directors’ Symposium focuses on the banking industry’s current and future outlook. The discussions cover topics such as the roles of the board and management in the credit process, regulatory expectations, identifying characteristics of high-performing banks, and critical areas for a bank’s success. Additionally, the symposium explores actionable steps banks must take to ensure compliance without compromising their financial stability. More

Women in Banking Conference

September 13-14 – Crowne Plaza, Springfield, IL

Network with your peers, compare notes with those who have similar challenges and successes, and learn from top-rated speakers on management, leadership, industry issues and personal development. The conference focuses on helping your bank stand out and succeed. More

The American Bankers Association and the Illinois Bankers Association are presenting a virtual, half-day event where attendees will hear from experienced keynote speakers, engage in thoughtful discussions, and become empowered to cultivate a better banking industry. This symposium is an excellent opportunity to build meaningful connections among your workforce while receiving executive education. More

Midwest Bank Leaders Conference

November 2 – The Gleacher Center, Chicago

This event features industry experts, banking leaders, and regulators addressing issues critical to the banking industry. Chief executive officers, presidents, senior managers, and directors will benefit from the educational programming and peer-to-peer networking. More

The ONE Conference ~ March 7-8, 2024 ~ East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Forums

Small Bank CEO Forum

Tailored for Banks and Thrifts up to $150MM in Assets

August 9 and November 15 –Bloomington Country Club or Live Streamed

This forum provides chief executive officers with the means to constructively examine pressing issues, exchange ideas and share solutions among colleagues in a comfortable and professional environment.

Facilitator Brian Watterson, Newcleus, LLC

Fee Per Person (Includes Both Sessions)

M $335 / NM $465 Substitutions Permissible

CEO Forum

Tailored for Banks and Thrifts $150 to $750MM in Assets

July 11 and October 11 – Live Streamed

Running a bank has never been more challenging, and you need all the insight, experience, and ideas you can get. In an age of information saturation when bankers can turn to any number of sources for problem solving, the peer connections and in-depth discussions from these roundtables are powerful tools for Illinois’ top bank executives. This forum provides a facilitated, open medium where ideas, experience, insight, and views on many banking and business-related matters can be exchanged with your peers.

Facilitator Karl Nelson, Founder & CEO, KPN Consulting

Fee Per Person (Includes Both Sessions)

Members Only $400 Substitutions Permissible

Midwest CEO Forum

Tailored for Banks with Assets $750MM – $10B

August 9 & November 1 – RSM Chicago Offices

Attracting CEOs from financial institutions with $750M+ in assets. This six-state regional Midwest CEO Forum provides instant access to a confidential, best-fit peer group that is sure to form lifelong connections. Thisforum is designed tocuratean inner group of high performing CEOs to discuss industry best practices, issues, and challenges.

State Bankers Association Partners

Illinois, Indiana, Kentucky, Michigan, Ohio, Wisconsin

Facilitator John Behringer, RSM US LLP

Fee Per Person (Includes Both Sessions)

M $795 Substitutions Permissible

Executive Assistant/Board Secretary Forum

October 25 – Live Streamed

Your role as Executive Assistant and/or Board Secretary is integral to the efficient operation of board meetings. The minutes are a key part of the documenting of discussions and decisions. Your minutes are utilized by many, including directors, management, legal counsel, and examiners. In this program you will find out how to master the critical responsibilities of Board Secretary.

Possible Topics Include General Responsibilities

Director and Officer Matters

Agenda and Package Distribution

Oversight and Risk Management – What to Document in the Minutes

Fee Per Person

Members & Nonmembers $150

Series

Retail Banking Leadership Series: Building a HighPerforming Retail Team

Full Series - February 7, April 4, August 8, and September 26

2024 Series Dates – February 21-22 and March 19-20

Center for Banking Excellence, Springfield or Live Streamed

In today’s competitive environment, banks must continuously improve and adapt to meet the needs of a changing workforce, new generations of clients, and rapidly evolving technology. So, we continue to update and revise this series to meet your changing demands as a retail banking leader. Whether you are an aspiring retail leader, are brand new to a management role, or have been in a bank or other management role for many years, you can expect to develop your aptitude as follows by fully engaging in this course series:

Create and execute an effective business plan

Lead with a clear vision, mission, and values

Give your team members the attention they need and get your tasks done

Understand how to relate to others more effectively

Find a better balance between your career and personal life

Identify and mitigate risks in managing people and resources

Build your emotional intelligence to manage conflict better Hire, promote, and retain “the best” talent

Effectively address underperformers

Build a caring team culture

Make work fun and rewarding and focused and accountable

Motivate all generations of team members

Grow deposits and loans while generating more referrals

Serve clients with excellence and consistency

Proactively develop business with confidence

Ensure a culture of compliance

Business Planning: Putting Learning to Action

Essential Elements of the High-Performing Team

Self-Assessment of Current Skills and Talents

The Challenge of Leadership in Today’s Retail Banking Environment

Leading with Vision, Purpose, and Values

Developing a Branch Business Plan

Building a High Performing Culture

Leading a Team that Cares

Defining the Performance Management Process

Performance Management Tools for the New Workforce

Leading, Developing, and Engaging the Team

The Branch Business Plan and Best Practices

Hiring, Promoting, and Retaining “The Best”

Effective Interviewing: The Legalities and Best Practices

Getting the Right Person in the Right Seat

Creating Team Member Engagement

Coaching for Impact, Connection, and Results

Key Needs and Motivation of Today's Workforce

Motivating the Generations

Serving with Excellence and Growing the Retail Branch

The Branch Business Plan and Best Practices

How Today’s Customer Experience is Changing

Leading a Sales and Service Culture

Communicating with Impact

Holding Productive Team Meetings

Providing Service that Sells

Creating Customer Loyalty in a New World

Making Business Development Calls with Confidence

Networking for Results

VIRTUAL BANK DIRECTORS’ SYMPOSIUM 27 JULY 2023

compromising

Welcome & Opening Remarks

Callan Stapleton, CAE, IBA EVP & President of Business and Education Services

Industry Overview

Karl Nelson, Founder & CEO, KPN Consulting

The Board’s Role in Navigating a New Credit Cycle & Emerging Risks

David Ruffin, Principal, Intellicredit, a QwickRate company

A black swan named COVID-19 has ushered in a swift and dramatic end to the prolonged and recently benign credit cycle. Despite economic stimuli and regulatory relief, we can expect the credit degradation prompted by this crisis to be problematic and extensive. Now is the time to adopt aggressive new approaches to discover and monitor portfolio credit quality -- both in aggregate and transactional -- including loans affected by COVID-19. This session will explore the roles of the board and management in the process and discuss regulatory expectations moving forward.

Pillars of High Performing Financial Institutions

Darren Fago, CFA, Director-Advisory Services, and John Smith, Director, ALM First

High performing banks share a handful of traits that separate them from the pack. In this session, we will specifically identify these characteristics and strategically discuss their contributions to performance. We will also provide real time examples and recommendations for institutions to consider.

Preparing Your Bank for An Economic Downturn

Heather Archer Eastep, Partner, Hunton Andrews Kurth

People, rules, and tools – these are three key areas critical to every bank’s success; however, they become even more important if the economy takes a dip. In a conversation-style session, this presentation will reflect on the capital, liquidity, accounting, credit, innovation, technology, people, and examination considerations that every bank must keep top-of-mind regardless of whether economic headwinds occur in the short- or long-term.

The Cost of Non-Compliance

Rohin Tagra, Founder & CEO, Azimuth

Since the financial crisis, compliance costs at banks have increased by over 60%, according to Deloitte, and nine out of 10 compliance executives believe costs will continue to rise. Meanwhile, the cost of non-compliance has never been higher. To manage rising compliance expectations, most financial institutions expect the cost of compliance to increase as much as 30% over the next two years, yet only six out of ten expect an increase in operational funding. Financial institutions looking to cut costs must do so without sacrificing compliance efforts, or else face the potential of severe fines and penalties, not to mention irrevocable damage to their reputation. During this session, we will provide actionable steps banks must take to ensure compliance without breaking the bank.

Concluding Remarks & Adjourn

Karl Nelson, Founder & CEO, KPN Consulting

The virtual Bank Directors’ Symposium focuses on the banking industry’s current and future outlook. The discussions cover topics such as the roles of the board and management in the credit process, regulatory expectations, identifying characteristics of high-performing banks, and critical areas for a bank’s success. Additionally, the symposium explores actionable steps banks must take to ensure compliance without

their financial stability. A lunch break is provided during the program.

Raising the Bar for Sustainable Growth

Business Planning: Creating a Pathway for Sustainable Growth

Leading through Planned and Unplanned Change

Navigating the Team through Crisis

Creating Connections and Building Support Across the Bank

Developing Emotional Intelligence: Handling Conflict and Personalities

Streamlining Retail Operations: Lending, Compliance, Security, Project Management, Customer Care, and More Success Strategies for the Overcommitted Retail Banker

Cementing the New Culture: Executing Your Business Plan

Fee Per Person

M $995/ NM $1,665 Full Series

M $265/ NM $445 Per Session (August and September)

Director Programs

Directors Education Series

A series of 30–minute training modules geared to the bank director have been developed in consultation with a highly respected group of banking industry experts. Your subscription to this series will assist you with the responsibility you have to educate those who serve on your board. Partial lists of topics that will be covered include:

Strategic Planning Minimizing Board Liability

Regulatory Environment

Board/Committee Composition

Compliance Management

BSA/AML Training

Insiders & Reg O

Exam Preparation Board Legal Duties

Board Meetings and Minutes

Understanding Bank Capital

Enterprise Risk Management

Credit Risk Management

Asset Liability Management

An annual subscription will provide you with a recorded 20–30-minute web–based training module each month. You will also be supported with discussion topics and handouts. Since the programs are recorded, you have the flexibility to show these programs at your board meeting or make the link available to your directors prior to the meeting.

ABA Bank Director Series

Much is expected today of bank boards, which provide both strategic direction and oversight of critical functions. This suite of 19 videos presents need-to-know fundamentals about bank board responsibilities, strategies, and best practices for diversifying the members and the importance of recruiting women to join. Additional topics from oversight of compliance management and controls; compliance with BSA/AML/OFAC, Reg O and fair lending regulations; and digital trends in cybersecurity, blockchain and payments are available.

Beyond the Welcome: New Director Onboarding

Board Oversight: Bank Governance Structure

Board Oversight: BSA/AML/OFAC

Board Oversight: Compliance Control Activities

Board Oversight: Compliance Management

Board Oversight: Credible Challenge

Board Oversight: Effective Compliance Management System

Board Oversight: Fair Lending

Board Oversight: Fostering Innovation

Board Oversight: Insiders and Regulation O

Board Oversight: Managing Reputation Risk

Board Oversight: Post Compliance Exam Activities

Board Oversight: Preparing for the Compliance Exam

Digital Trends: Blockchain

Digital Trends: Cybersecurity

Digital Trends: Payments

Diversifying the Board: Strategies and Best Practices

Encouraging Women to Accept the Ask

What Do Bank Boards Do?

Audience For members of a bank's board of directors. M $895 / NM $1,195

ABA Training

Online Self-Paced

Employment Law

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

M $95 / NM $130

Improving Productivity

This course explains how to apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem. Learn how to look for opportunities to improve the end result, focus on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

M $95 / NM $130

Leadership in Action Suite

This suite explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively managing change to creating a teamsupported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in dayto-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately.

Courses

▪Authentic Leadership ▪Empowerment ▪Managing Change

▪Building Collaborative Teams ▪Communicating Vision

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

M $95 / NM $130

Management Essentials Suite

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Courses

▪Coaching ▪Employee Recognition ▪Corrective Action

▪Interviewing ▪Effective Meetings ▪Managing Performance

M $275 / NM $375

Certificate Certificate in Bank Financial Management

Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity, and capital. Demonstrate understanding by applying concepts in organization-specific exercises.

Required Courses

The courses can be purchased individually or as a full certificate.

Facilitated Online: Five to eight weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week.

Analyzing Bank Performance

Managing the Bank's Investment Portfolio

Managing Funding, Liquidity, and Capital Managing Interest Rate Risk

Self-Paced Online: This course is approx. 25 minutes in length. Ethical Issues for Bankers

Recommended Prerequisites

Students should understand accounting and financial markets, as well as experience in the use of electronic spreadsheets.

M $2,165 / NM $2,895

BUILDING A TALENT POOL

The scholarship program provides funding to high school graduates and college students seeking a degree in the financial services sector. The program was created to promote the development and continuation of a vibrant talent pool of future leaders in the field of banking.

Applicant and Scholarship Highlights

• Sponsored by an IBA member financial institution

• Attend any accredited college or university

• Awarded in amounts of $1,000

• Applications accepted between January 1 and March 31 with award recipients announced by May 31

INVEST IN THE FUND

Help support the scholarship fund by making an individual or corporate monetary contribution. Contributions raised are awarded to high school graduate and college students who have been selected by a committee of industry peers upon their submission of the Illinois Bankers Scholarship application.

Full details available at https://www.illinois.bank/scholarship

Marketing and Sales

Conferences

The ONE Conference ~ March 7-8, 2024 ~ East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Forum

Bank Marketing Forum

November 15 – Live Streamed

Freely exchange ideas with peers and discuss vital issues relating to industry trends and challenges while reviewing a wide range of developments that affect bank marketing strategies, tactics and results.

Facilitator Brett Jackson, Systemax

Fee Per Person (Includes Both Sessions) Members Only $200 Substitutions Permissible

School

GSB Sales and Marketing School

September 25-29, 2023

Fluno Center for Executive Education, Madison, WI

High-energy school that’s ideal for sales and marketing teams to attend together with multi-student rebates. Content explores sales, marketing, relationship development, branding and more - all in the context of a financial institution, with valuable content on the business of banking to round out the experience. Enrollment Deadline August 25

ABA Training

Online Instructor-Led

Marketing in Banking

This four-week long, entry-level course builds a solid foundation for grasping bank marketing functions. Dive into the core responsibilities of bank marketing, examine how marketing may be structured, know the regulations affecting bank marketing activities, and discover how to assess financial performance.

M $300 / NM $375 Start Dates – TBA

Marketing Management

Establish a working knowledge of marketing management. Examine best practices for managing public relations and digital marketing campaigns, as well as ongoing brand management. Learn how to prioritize projects, assess performance, and balance resources. Explore ways to deliver strong return on investment (ROI).

M $300 / NM $375 Start Dates – 10/23

Marketing Planning

This course develops skills for preparing a comprehensive strategic marketing plan that follows best practices. Learn how to assess customers and trade area opportunities. Discover ways to integrate this information into a situational analysisthen create an action plan and develop a budget.

M $300 / NM $375 Start Dates – 8/14

Online Self-Paced

Bank Marketing: Building Customer Relationships

Guides you through attracting customers and building strong relationships through marketing. Explore current methodologies. Craft a market-driven strategy for product development.

M $55 /NM $75

Marketing in a Digital World: Digital Campaigns

This series shows you what digital advertising is and why it's an important component of your bank's marketing strategy. You'll uncover the role of search engine optimization (SEO) in getting seen by customers and see why marketing on mobile devices deserves special considerations.

Produced by Mindset Digital

M $299 / NM $399

Build Your Campaign

The majority of consumers go online before making a purchasing decision, and some only use their phone to buy everything from groceries to financial services. Learn how to reach the digital consumer by understanding what works and what doesn't in digital campaigns.

Campaign Goals: Craft Your Objective

Campaign Types: Explore Options

Targeting: Find Your Customers

M $129 /NM $179

ABA Training

Online Self-Paced

Find Your Audience

Learn the variety of ways to reach customers and prospects, and how to combine digital ad options for maximum effect.

Search Ads: Get Found

Display Ads: Make an Impression

Video: Capture Attention

Apps: Engage Audiences

Text Campaigns: Think Mobile

M $129 /NM $179

Search Engine Optimization

Search engine optimization (SEO) is a critical way to make your bank more visible to people seeking what you have to offer. Learn the factors that affect search results and identify best practices that can help you and your bank right away.

Search Engines: Drive Traffic

On-Page: Maximize Your Site

Off-Page: Attract Visitors

Writing for SEO: Contribute to Success

M $129 /NM $179

Certificate

Foundational Certificate in Bank Marketing

Develop key skills essential to successful bank marketing. Discover best practices for developing a comprehensive strategic marketing plan, including setting objectives, implementing action plans, creating a budget, and evaluating ROI. Explore tactics to assess customers, markets, and opportunities. Learn how to better leverage social media to expand your reach and build your bank's brand. Gain insight into managing marketing activities from brand management to PR to digital marketing and learn the key regulatory guidelines for bank marketing.

Required Courses

Facilitated Online: Four weeks each in duration, you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week.

Marketing in Banking

Marketing Planning

Marketing Management

Self-Paced Online

Marketing in a Digital World

Search Engine Optimization

Build Your Campaign

Find Your Audience

The Power of Facebook

Leveraging LinkedIn

Strategic Twitter

Recognizing and Preventing UDAAP

M $1,095 / NM $1,595

Operations and Technology

Conferences

October 5 – DoubleTree by Hilton Hotel Chicago/Oak Brook

This event features experts and innovators in the Fintech space to help banks identify innovative products/services and potential partnerships with Fintech companies while considering risk factors in the development of Fintech strategy and associated processes. Stay tuned for program details!

Schools Operations School

October 17-19 – Springfield or Live Streamed

Back-room operations represent an important core function of any financial institution. For a bank to run its operations effectively, reduce costs and decrease transaction errors, its staff needs to be well versed in the fundamental and key principles governing bank operations. This school provides a comprehensive framework to examine the operations that support bank services while incorporating industry best practices.

Program 1 – October 17

Understanding Payment Systems Organizational Management

Operational Compliance Issues

Program 2 – October 18

Analyzing & Understanding Your Bank’s Statement of Condition

Internal Controls and Practices

Program 3 – October 19

Cybersecurity Hot Topic

Disaster Recovery & Business Continuity Planning

Third Party Risk Management

NewTechnologies

Regulatory Updates and Hot Topics

CPE Credit for Illinois Public Accountants

24.00 Credit Hours (8 per day)

Wipfli LLP Presenters

The ONE Conference ~ March 7-8, 2024 ~ East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Kathy Enbom, Janice Harden, and Mark Scholl

Per Person Fees

Full Series M $745 / NM $1,245

Individual Program M $265 / NM $445

GSB Bank Technology Security School

October 16-20 – University of Wisconsin-Madison, Madison, WI

Especially for IT security officers, this program will broaden your understanding of the business of banking along with an in-depth, interactive and hands-on study of the latest IT security techniques and strategies. Enrollment Deadline Sept 15

OPERATIONS SCHOOL 17-19 OCTOBER 2023

Center for Banking Excellence, Springfield OR Virtual

This school, presented by Wipfli LLP, provides backroom operations representing a critical core function of any financial institution. For a bank to run its operations effectively, reduce costs, and decrease transaction error, its staff must be well-versed in the fundamental principles governing bank operations. This school provides a comprehensive framework to examine the processes that support bank services while incorporating industry best practices.

SCHEDULE 8:30 am - 4:30 pm (Daily)

Tuesday, October 17

Presented by Kathy Enbom, CRCM, Principal

• Understanding Payment Systems

• Organizational Management

• Operational Compliance Issues

Wednesday, October 18

Presented by Janice Harden, Internal Audit Manager

• Analyzing & Understanding Your Bank’s Statement of Condition

• Internal Controls and Practices

Thursday, October 19

Presented by Mark Scholl, Principal

• Cybersecurity Hot Topics

• Disaster Recovery & Business Continuity Planning

• Third Party Risk Management

• New Technologies

• Regulatory Updates and Hot Topics

AUDIENCE

Bankers who are involved in and/or manage operational functions in their bank are encouraged to attend. The school is ideal for operations officers and heads of operations, branch managers, cashiers and assistant cashiers, bookkeeping supervisors, and teller supervisors and head tellers.

LODGING

Courtyard by Marriott® Springfield IL 3462 Freedom Drive, Springfield, IL 62704

Phone: 217-793-5300

Mention: Illinois Bankers Association

Rate: 15% off the available rate

Substitutions acceptable

Forums

Cash Management/Treasury Forum

November 8 – Live Streamed

In an ever-evolving payments environment shaped by changes in technology, competition, policy, and customer behavior, this forum provides a venue to share knowledge and engage in dialogue.

Find solutions to your most pressing problems

Discuss with peers what works and what doesn’t

Hear from experts in the industry on products, services, regulatory changes and best practices.

Facilitator Karl Nelson, Founder & CEO, KPN Consulting

Fee Per Person

Members & Nonmembers $200 Substitutions Permissible

Technology Forum

August 25 and December 1 – Springfield or Live Streamed

IT and operations officers are constantly challenged by the need to ensure they have up-to-date resources to stay on top of the ever- evolving regulatory, risk management, cost conscious and productivity- driven banking environment.

Facilitator Ben LeClaire, Plante Moran

Fee Per Person (Includes Both Sessions)

Members Only $400 Substitutions Permissible

Operations Forum

August 11 and November 29 – Springfield or Live Streamed

Potential Topics

Deposit and Balance Sheet Strategies

Customer service

Vendor management

Call center management

Debit card management

Deposit products

Business growth/development

Development and implementation of institutional goals

Special projects

Community development

Policy and procedural development/enhancements

Customer experience

Efficiency

Company culture

Cross-selling

Facilitator Paul Davis, Director & Market Intelligence, SRM

Fee Per Person (Includes Both Sessions)

Members Only $400 Substitutions Permissible

Seminars

Certified Banking Vendor Manager Bootcamp

August 16-17 – Lewis University, Oak Brook, IL

What You Will Learn

Vendor Breaches, Laws, and Regulations

Information Security Program and Risk Management

Selection of Vendors

Ongoing Vendor Management

Creating a Dynamic Vendor Management Program

Contract Structuring

IT Audit and Exam Preparation

The Certified Advantage

Become a trusted expert in vendor management in the eyes of your auditor or examiner.

Alleviate some of the stress of vendor management by designing an effective, time-saving process.

Develop a clear understanding of vendor breaches, laws, and regulations.

Implement a vendor selection and review process with confidence.

Comply with FFIEC external dependency management guidelines.

Instructor Jon Waldman, President, SBS Institute

Audience ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer

Fee Per Person Certification $1,295

A $295 annual membership fee and 4 hours of continual educational credits are required to keep the CBVM designation.

Retail Banking

Conferences

The ONE Conference ~ March 7-8, 2024 ~ East Peoria

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops.

Forums

Retail Banking Forum

July 27 & October 24 – Live Streamed

This forum provides a platform and an opportunity for retail banking officers to freely exchange ideas and examine pressing issues in today’s ever-evolving regulatory, costconscience and result-driven environment. The agenda for each session is based on input from participants in the forum group and the facilitator. Also, as appropriate, experts will present specific pressing topics as requested by forum members.

Fee Per Person (Includes Both Sessions)

M $497 / NM $830 Substitutions Permissible

Education and Trainers Forum

August 31 & October 5 – Live Streamed

This forum provides an opportunity for bank trainers to exchange ideas freely, brainstorm challenges and examine pressing issues in today's ever-evolving regulatory, costconscience, and results-driven environment. The agenda is based on input from participants in the forum group as well as banking industry employee development key topics.

Fee Per Person (Includes Both Sessions)

M $497 / NM $830 Substitutions Permissible

Cash Management/Treasury Forum

November 8 – Live Streamed

In an ever-evolving payments environment shaped by changes in technology, competition, policy, and customer behavior, this forum provides a venue to share knowledge and engage in dialogue.

Facilitator Karl Nelson, Founder & CEO, KPN Consulting

Fee Per Person

Members & Nonmembers $200 Substitutions Permissible

Series

Retail Banking Leadership Series: Building a HighPerforming Retail Team

Full Series - February 7, April 4, August 8, and September 26

2024 Series Dates – February 21-22 and March 19-20

Center for Banking Excellence, Springfield or Live Streamed

In today’s competitive environment, banks must continuously improve and adapt to meet the needs of a changing workforce, new generations of clients, and rapidly evolving technology. So, we continue to update and revise this series to meet your changing demands as a retail banking leader. Whether you are an aspiring retail leader, are brand new to a management role, or have been in a bank or other management role for many years, you can expect to develop your aptitude as follows by fully engaging in this course series:

Create and execute an effective business plan

Lead with a clear vision, mission, and values

Give your team members the attention they need and get your tasks done

Understand how to relate to others more effectively

Find a better balance between your career and personal life

Identify and mitigate risks in managing people and resources

Build your emotional intelligence to manage conflict better

Hire, promote, and retain “the best” talent

Effectively address underperformers

Build a caring team culture

Make work fun and rewarding and focused and accountable

Motivate all generations of team members

Grow deposits and loans while generating more referrals

Serve clients with excellence and consistency

Proactively develop business with confidence

Ensure a culture of compliance

Business Planning: Putting Learning to Action

Essential Elements of the High-Performing Team

Where Am I Today? Self-Assessment of Current Skills and Talents

The Challenge of Leadership in Today’s Retail Banking Environment

Leading with Vision, Purpose, and Values

Developing a Branch Business Plan

Building a High Performing Culture

Leading a Team that Cares

Defining the Performance Management Process

Performance Management Tools for the New Workforce

Leading, Developing, and Engaging the Team

The Branch Business Plan and Best Practices

Hiring, Promoting, and Retaining “The Best”

Effective Interviewing: The Legalities and Best Practices

Getting the Right Person in the Right Seat

Creating Team Member Engagement

Coaching for Impact, Connection, and Results

Key Needs and Motivation of Today's Workforce

Motivating the Generations

Serving with Excellence and Growing the Retail Branch

The Branch Business Plan and Best Practices

How Today’s Customer Experience is Changing

Leading a Sales and Service Culture

Communicating with Impact

Holding Productive Team Meetings

Providing Service that Sells

Creating Customer Loyalty in a New World Making Business Development Calls with Confidence

Networking for Results

Raising the Bar for Sustainable Growth

This final session focuses on maximizing results with minimal effort. Bankers learn new methods for building connections and partnerships with leaders, team members, and stakeholders across the organization. Participants will also learn to streamline operations to improve efficiency, accuracy, and reliability.

Business Planning: Creating a Pathway for Sustainable Growth

Leading through Planned and Unplanned Change

Navigating the Team through Crisis

Creating Connections and Building Support Across the Bank

Developing Emotional Intelligence: Handling Conflict and Personalities

Streamlining Retail Operations: Lending, Compliance, Security, Project Management, Customer Care, and More Success Strategies for the Overcommitted Retail Banker

Cementing the New Culture: Executing Your Business Plan

Fee Per Person

M $995/ NM $1,665 Full Series

M $265/ NM $445 Per Session (August and September)

Seminars

Universal Banker Certification

August 10-11 – Live Streamed

With reduced in-branch transactions, customer visits and rapidly progressing technology, traditional retail banking functions are becoming obsolete. No longer can your front-line team say, “It’s not my job!”

While the front-line banking team is shifting to a multi-tasking, "universal" banker role, today’s bank customer base is shifting from the traditional, twice a week visit model to a quick response, electronic banking-based relationship model.

This two-day certification program focuses on the essentials for today’s Universal Banker in providing exceptional service, making referrals, and building profitable relationships. The program is packaged full of checklists, job aids, examples, and "real world situations”

Audience All retail employees in customer contact positions

Objectives

Understanding the Changing Role of Retail Banking

Defining and Developing the Universal Banker

Professionalism for Today's Bankers

Speaking the Customer Language: Communicating for Results

Becoming the One Source for the Exceptional Customer Experience

Moving from Order Taker to Relationship Banker

Maximizing the Customer On-Boarding Process

Making Referrals as Simple as A-B-C

Building Customer Loyalty

Networking and Ambassadorship

Meeting the Specific Generational Needs of Today’s Customers

Effectively Managing Difficult Customer Situations

Handling Transactions Efficiently and In Compliance

Managing time, planning ahead, and setting priorities

And more…

Benefits

An investment in developing “best practices” for your bank’s retail network.

An educational resource for training and career development and retention.

Recognition and opportunities for front-line team members.

A foundation builder for banking schools.

A commitment to successful, profitable, efficient and effective retail banking network.

Facilitator

Christie Drexler, Senior Consultant, Performance Solutions, Inc.

Fee Per Person

M $505 / NM $875

IRA Essentials

October 11 - Oak Brook

IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to jobrelated situations. Attendees will leave this session to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-heldcalculator.

Topics

Introduction and Establishing IRAs

IRA Funding

IRA Distributions

IRA Portability

ContinuingEducation

ABA Professional Certification 7.25 credits CISP, CRSP, CTFA

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

Seminars Advanced IRAs

October 12 - Oak Brook

Advanced IRAs, facilitated by Ascensus, build on the attendees’ basic IRA knowledge to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Topics

IRA Update

IRA Excess Contributions

Required Minimum Distributions

Beneficiary Options

Advanced Portability

ContinuingEducation

ABA Professional Certification 7.25 credits CISP, CRSP, CTFA

Audience

You should attend this seminar if you are an IRA administrator, personal banker, or member services personnel who has a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service.

a financial professional who recognizes that IRAs play an integral role in retirement planning.

a compliance specialist with procedural oversight of IRA policies and practices; or support personnel responsible for promotional materials that describe the services provided by your financial organization.

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

ABA Training

Online Instructor-Led

Banking Fundamentals

Includes three 4-week courses that combine the principles of the banking industry with real-world application. Ideal for emerging bankers, or bankers seeking to gain an understanding of the changing world of financial services. It is an online, paperless, series of courses the combines peer collaboration with instructor guidance.

Courses

The Banking Industry Start Dates: 9/05

Bank Lines of Business Start Dates: 10/09

Building Customer Relationships

Start Dates: 7/31

What You'll Learn

▪ The role of banks in the U.S. economy

▪ Meeting the changing needs of customers

▪ Bank products and services, including electronic banking

▪ Building customer relationships

▪ Major banking laws and regulations

M $595 / NM $795 Full Suite

M $215 / NM $285 per Course

General Accounting

Topics in analyzing source documents, recording business transactions in a journal, and posting entries in a ledger. How to prepare a trial balance, gather adjustment data and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries.

M $600 / NM $725 NM Start Dates – 11/06

Money and Banking

A fundamental study of how money functions in the U.S. and world economies. How money supply, the banking system, the Federal Reserve, and the federal government are all interrelated, and how changes in the financial system can affect individuals, businesses and governments on a worldwide basis are covered.

M $510 / NM $656 Start Dates – 10/30

Online Self-Paced | OnBoarding

Banking Basics Suite

This suite is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately.

Courses

Bank Marketing: Building Customer Relationships

Bank Payment Systems and Technology

Bank Sales and Service: Expanding Customer Relationships

Banks as a Business

Banks and the Deposit Function

Banks and the Economy

Banks and Personal Wealth Management

Business and International Banking Services

Introduction to Banking

Lending as a Cornerstone of Banking

Safeguarding Bank Assets and the Nation

Safeguarding the Customer and the Bank

M $595 / NM $795 Full Suite Courses also available individually

Bank Payment Systems and Technology

Guides you through bank payment systems. Take a deep dive into the check payment process. Explore innovations enabled by electronic banking and the electronic funds transfer system.

M $55 / NM $75

Bank Sales and Service: Expanding Customer Relationships

Guides you through strategies for earning customer loyalty. Create and maintain strong bank customer and partner relationships. Meet customers' expectations by understanding their needs and decision processes. Be better prepared to offer value-add products and services.

M $55 / NM $75

Ethical Issues for Bankers

This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

M $55 / NM $75

ABA Training

Online Self-Paced | OnBoarding

Teller Basics Suite

This suite teaches critical customer service and technical skills, from handling checks and cash to processing deposits and withdrawals, and more.

Courses

Cash Handling

Handling Checks

Processing Transactions

Providing Quality Customer Service

Robbery and Bank Security

The Changing Role of the Teller

M $150 / NM $200

Online Self-Paced | Communication

Communication Basics Suite

This suite explores the primary elements of effective communications, key to delivering good customer service. Provides tips for becoming an active listener, developing effective questioning, and understanding body language.

Courses ▪Becoming a Better Listener ▪Communicating Effectively ▪The Importance of Body Language

M $55 / NM $75

Online Communication Suite

This suite explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette.

Courses ▪Effective Social Media Communication ▪Social Media Etiquette

M $55 / NM $75

Presentation Skills Suite

This suite explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence.

Courses ▪Crafting Your Message ▪Delivering Your Message

▪Getting Started ▪Presenting Virtually

M $95 / NM $130

Verbal Communication Suite

This suite explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether inperson or over the phone. Completing this suite provides best practices to create positive customer service experiences.

Courses ▪Effective Conversation ▪Greetings and Introductions

▪Handling Customer Concerns

M $55 / NM $75

Written Communication Suite

This suite explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences.

Courses ▪Clarity in Writing ▪Effective Email Communication

▪Writing for Your Audience

M $55 / NM $75

Online Self-Paced | Consultive and Relationship Selling Skills

Coaching

to Support the Sales Process Suite

This suite explores best practices for providing successful sales coaching. Completing this suite provides techniques for building your sales team's skills at every step in the Relationship Sales Process and supporting them to achieve sales goals and meet organizational objectives

Courses ▪Preparing to Coach ▪Managing Sales Performance

▪Providing Ongoing Support

M $55 / NM $75

Essential Selling Skills Bundle

Completing this bundle provides best practices for each step in the sales process and building solid client relationships. Explore tactics to focus sales efforts, including the Sales Portfolio Process. See how to effectively plan calls, track contacts, anticipate potential objections, and make sales.

Courses ▪ Effective Referrals Suite ▪ Making the Client Call Suite ▪ Overcoming Objections Suite ▪ Relationship Sales Suite ▪ Sales Planning Suite

M $195 / NM $275

Selling in a Social World

You need more effective and efficient strategies to extend your reach, find new prospects, stay top of mind, and drive new business. These expert-led, engaging online courses provide practical tips and tactics to take advantage of the many tools offered by LinkedIn, the largest professional social channel.

Courses ▪ Selling in a Social World: Extend Your Reach

▪ Selling in a Social World: Engage Your Audience

M $129 / NM $179

Tele-Consulting Curriculum

Part 1 - Planning the Call - a planning strategy for professional bankers to prepare to make calls to clients. Focuses on client profiles that are specific to each client or order to evaluate sales potential

Part 2 - Making the Call - a strategy for professional bankers to make calls to clients in the most professional manner possible. It focuses on the unique challenges of telephone sales and the three-step approach to overcome clients’ objections when presenting product features and benefits. Explores appropriate ways to close the sale using the assumptive close, and six tips for using a system to follow up with clients.

M $95 / NM $130

Online Self-Paced | Consumer Banking Essentials Consumer Credit Basics

A short, self-paced online training course that guides you through the key attributes of consumer lending and industry terms.

M $55 / NM $75

Fundamentals of Consumer Lending Suite

This suite explores the consumer lending process from terminology to the application process to customer communications. Completing this suite provides best practices for ensuring regulatory compliance and determining credit worthiness. Concise, impactful lessons can be applied on the job immediately.

Courses ▪Consumer Credit Basics ▪Consumer Loan Process

M $95 / NM $130

ABA Training

Online Self-Paced | Consumer Banking Essentials

Handling Mortgage Inquiries and Making Referrals

Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, crucial elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

M $95 / NM $130

Individual Retirement Accounts

Explores key concepts on basic IRA product features and benefits, contribution, and distribution requirements. Explains traditional, rollover, and Roth IRAs, including the new conversion rules, as well as Simplified Employee Pension Plans and SIMPLE Retirement Accounts. Presents information about IRA tax benefits and penalty calculations.

M $135 / NM $185

Personal Tax Return Analysis

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus nonrecurring income, and how tax returns can be used as a sales tool.

M $95 / NM $130

Referring Insurance and Annuity Clients

Covers the effective referral model and explains how to refer clients who might benefit from various insurance and annuity products to a licensed representative, and your responsibilities as an unlicensed employee. Introduces the features and benefits of insurance and annuity products, including disability insurance, healthcare insurance, property and casualty insurance, and liability insurance.

M $95 / NM $130

Referring Investment Clients

Provides an overview of securities products commonly offered by banks and explains how to detect clues to identify the clients' recognized and unrecognized financial needs. Explores the effective referral model to help clients see the value in referral suggestions and in meeting with an investment specialist.

M $95 / NM $130

Referring Trust Clients

This course examines the elements of trust and the primary reasons why clients want or need a trust. This course describes the benefits of trust accounts to identify needs and refer clients to a qualified trust expert by using the effective referral model.

M $95 / NM $130

Why Quality Customer Service Matters Suite

This suite delves into the skills critical to making clients feel valued. Completing this suite provides insight into improving customer service skills, especially during stressful situations, to help build client relationships. Concise, impactful lessons can be applied on the job immediately.

Online Self-Paced | Management & Early Leadership Skills

Employment Law

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

M $95 / NM $130

Improving Productivity

Provides the main elements of productivity, and guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. Explains how to look for opportunities to improve the result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

M $95 / NM $130

Leadership in Action Suite

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately.

Courses ▪Authentic Leadership ▪Building Collaborative Teams

▪Communicating Vision ▪Empowerment ▪Managing Change

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

M $95 / NM $130

Management Essentials Suite

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Courses ▪Coaching ▪Corrective Action ▪Effective Meetings

▪Employee Recognition ▪Interviewing ▪Managing Performance

M $275 / NM $375

Sexual and Workplace Harassment for Managers

Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment.

M $95 / NM $130

Courses ▪The Importance of Customer Service

▪Customer Service Basics

▪The Importance of Communication

▪Handling Stress

▪Handling Upset Clients

M $95 / NM $130

ABA Training

Online Self-Paced | Small Business Banking Essentials

Fundamentals of Small Business Banking Suite

Explore the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships.

M $95 / NM $130

Introduction to Analyzing Financial Statements

Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends.

M $95 / NM $130

Payments System Emerging Products

Explore emerging products and revenue opportunities, such as mobile wallets and P2P payments. Investigate how mobile services affect consumers’ interaction with financial institutions. Discover how demographics, customer preferences and security concerns influence a bank's payments strategy.

M $195 / NM $225

Payments System Trends

Explore the current regulatory and technological trends affecting the payments business. Learn the key drivers of faster payments, as well as the payments-related efforts being led by the Federal Reserve, the National Automated Clearing House Association and The Clearing House.

M $195 / NM $255

Payments System Training Suite

Technology has transformed your bank's business and how you connect with customers. This new suite of courses covers demographics to CX, technology infrastructure, data analytics, plus how all of this plays a crucial role in developing an effective payments strategy.

M $295 / NM $395

Small Business Borrowing Suite

This suite explores the unique characteristics of the small business market that make it an attractive source of potential business for your bank. Develop an understanding of the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand small business clients’ credit needs.

M $95 / NM $130

Online Self-Paced | Workplace Essentials

Dealing Effectively with Co-Workers

Focuses on the behaviors of and interactions between coworkers and teaches methods to improve working relationships with difficult co-workers. Introduces the characteristics of the four behavioral groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.

M $95 / NM $130

Essentials of Workplace Conduct

Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a significant impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.

M $95 / NM $130

Event Networking

Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose to prepare questions, anticipate conversations, discuss commonalities, and establish relationships to grow your business.

M $95 / NM $130

Managing Time at Work

Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive.

M $95 / NM $130

Sexual and Workplace Harassment

Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others.

M $95 / NM $130

Certificates

Bank Solutions Provider Certificate

Develop a broad understanding of the banking business. For organizations that provide products and services to the banking industry, enable your team to better know their bank customers – from the terminology they use to the constructs under which they operate. By completing the ABA Bank Solutions Provider Certificate curriculum, you'll strengthen your knowledge of the language of bankers, core products, and the regulatory and ethical constraints under which banks operate.

Required Courses

Banking Basics Suite

Ethical Issues for Bankers

Fundamentals of Consumer Lending Suite

Fundamentals of Small Business Banking Suite

Understanding Bank Products

M $495 / NM $695

ABA Training

Certificates

Bank Teller Certificate

Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service.

Required Courses

Banking Basics Suite

Communication Basics Suite

Dealing Effectively with Co-Workers

Effective Referrals Suite

Essentials of Workplace Conduct

Ethical Issues for Bankers

Online Communications Suite

Teller Basics Suite

Verbal Communications Suite

Written Communication Suite

M $695 / NM $995

Branch Manager Certificate

Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build effective communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service.

Required Courses

Banking Basics Suite

Coaching to Support the Sales Process Suite

Employment Law

Ethical Issues for Bankers

Fundamentals of Consumer Lending Suite

Fundamentals of Small Business Banking Suite

Leadership in Action Suite

Leveraging the Benefits of a Diverse Workforce

Making the Client Call Suite

Management Essentials Suite

Overcoming Objections Suite

Presentation Skills Suite

Relationship Sales Suite

Sales Planning Suite

Servicing and Growing Small Business Relationships

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $1,295 / NM $1,595

Customer Service Representative Certificate

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.

Required Courses

Banking Basics Suite Communication Basics Suite

Dealing Effectively with Co-Workers

Effective Referrals Suite

Ethical Issues for Bankers

Online Communications Suite

Overcoming Objections Suite

Relationship Sales Suite

Understanding Bank Products

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $795 / NM $995

Digital Banker Certificate

This certificate helps bankers develop the knowledge and skills they need to provide quality customer service in today’s digital first world. Learn about the digital and mobile tools available to customers and how to provide excellent customer service on digital and social platforms. Gain insight into how demographics, technology infrastructure and data analytics play a crucial role in developing an effective digital payments strategy. Understand how to identify the risks associated with technology and protect systems and data from tampering or destruction.

Required Courses

Digital Banker Suite

Payments System Suite

Cybersecurity Fundamentals

M $495 / NM $595

Personal Banker Certificate

Develop essential skills for providing full-service banking. Build broad product knowledge and an understanding of the several types of retail deposit and loan products. Gain insight into how to offer the appropriate credit, deposit, and other banking services to meet customer needs and expectations.

Required Courses

Banking Basics Suite

Communication Basics Suite

Effective Referrals Suite

Ethical Issues for Bankers

Fundamentals of Consumer Lending Suite

Fundamentals of Small Business Banking Suite

Introduction to Analyzing Financial Statements

Making the Client Call Suite

Managing Time at Work

Online Communications Suite

Overcoming Objections Suite

Relationship Sales Suite

Sales Planning Suite

Understanding Bank Products

Verbal Communications Suite

Written Communication Suite

M $795 / NM $995

ABA Training

Certificates

Supervisor/Team Leader Certificate

Develop skills critical for becoming a well-rounded leader –whether with or without direct reports. Build communication skills for a variety of situations: including collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations

Required Courses

Banking Basics Suite

Building Collaborative Teams

Communication Basics Suite

Employment Law

Empowerment

Ethical Issues for Bankers

Leveraging the Benefits of a Diverse Workforce

Management Essentials Suite

Managing Change

Online Communications Suite

Presentation Skills Suite

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $895 / NM $1,095

Universal Banker Certificate

Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business.

Required Courses

Banking Basics Suite

Communication Basics Suite

Dealing Effectively with Co-workers

Effective Meetings

Ethical Issues for Bankers

Managing Change

Online Communications Suite

Overcoming Objections Suite

Presentation Skills Suite

Relationship Sales Suite

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $795 / NM $99

Wealth Management

ABA Training

Online Instructor-Led | Trust Fundamentals

IRA Online Institute

This course is a comprehensive, 12-week, web-based IRA training program developed and supported by Ascensus’ experienced instructors. This innovative training program teaches you in-depth, essential IRA information, and is the only approved online training program that prepares you to take the Certified IRA Services Professional (CISP) exam. Extensive IRA reference materials, objective-based training methods, and practical applications of IRA rules create an effective learning environment. Students should expect to spend 15-20 hours a week completing the readings and assignments, depending on prior knowledge of IRAs.

Audience IRA Services Professionals with one to two years’ experience or for those preparing for the CISP exam.

M $1,695 / NM $1,895 Start Dates – 9/4

Online Self-Paced

CTFA Exam Online Prep

A comprehensive, convenient way to prepare for the CTFA designation. Participants use the Reference Guides to Wealth Management and Trust as their study tool and have access to an interactive online exam prep platform, including video and audio lessons, readings, flashcards, learning games, an integrated online discussion board and practice exams.

Learning Objectives

Explain how fiduciary and trust activities are related to basic trust administration

Develop an understanding of federal estate and gift taxation, planning for gifts and related tax-planning strategies

Describe basic investments management and the economics markets

Apply personal financial planning concepts as a tool to enhance client relationships

Audience Designed for those preparing for the Certified Trust and Fiduciary Advisor (CTFA) Exam. The CTFA is applicable to financial services professionals whose primary function and expertise focus on the provision of fiduciary services related to trusts, estates, guardianships, and individual asset management accounts.

Additional Online Self-Paced Courses

Audience Trust officers with at least three years of personal trust experience need a deeper understanding of technical trust concepts and how solutions work when applied to client needs. M $135 / NM $185 per course (unless otherwise noted)

Account Acceptance and Termination

Alternative Investment Products

Annuities

Applied Behavioral Finance

Applying Fiduciary Principles and Ethics

Asset Allocation and Diversification

Bond Selection and Analysis

Developing a Personalized Wealth Management Strategy

Developing and Delivering a Compelling Personal Value Proposition

Discretionary Distributions

Duties and Powers of the Trustee

Economics & Markets

Education Planning for Minors

Effective Client Engagement Through "Wealth Personas"

Emotional Intelligence for Wealth Advisors

Engaging in Multigenerational Conversations with Clients

Engaging with Centers of Influence

Environmental Liabilities of Fiduciaries

Estate and Probate Administration

Estate Planning for the Business Owner

Estate Planning for the Marital Deduction

Estate Planning Fundamentals

Federal Estate Tax

Fiduciary Compliance

Fiduciary Ethics

Fiduciary Income Tax

Full Balance Sheet Advice

Fundamentals of Insurance $175/$225

Fundamentals of Life Insurance $175/$225

Generation-Skipping Transfer Tax

Gift Strategy and Taxation

Importance of Proper Titling of Assets and Regular Titling Reviews

Individual Income Tax

Individual Retirement Accounts

Interacting with Financial Advisors - Internal and Third-Party Broker Dealers

Introduction to Fiduciary Risk Management and Compliance

Introduction to Integrated Planning and Advice

Introduction to Investment Management

Introduction to Trust Administration

Investment Policy

Investment Products

Investment Strategies for Inherited Wealth

Know Your Competition

Life Insurance Policies

Managing Fiduciary Risk and Litigation

Managing the Dynamic Nature of Client Financial Needs

Mastering the Art of Inquiry

Philanthropic Planning

Planning Considerations for Life Insurance

Planning for Retirement

Post-Mortem Tax Planning

Preparing the 706

Prudent Portfolio Management

Qualified Retirement Plans

Selling Value

Special Needs Trusts

Stock Selection and Analysis

Structure Analysis and Advice

Sustainable and Responsible Investing

The Role of a Private Banker $95/$135

Trust Fundamentals

Types of Trusts

Understanding and Explaining Investment Performance

Understanding Fiduciary Principles

Understanding Gender, Culture, and Generational Influences in Managing Wealth

ABA Training

Certificates

Certificate in Asset Management

Learn how a client’s financial goals translate into their investment policy statements, inform investment decisions, what it means to be a prudent investor and how financial and non-financial assets work together. Learn how to evaluate inheritors’ financial goals, legal structures, and assets to develop a holistic post-inheritance investment portfolio management strategy. Apply approaches to interpret and restate clients’ wealth strategies by drawing from their financial plan documents. Develop an understanding of the unique characteristics of non-financial assets and alternative investments to enable you to deliver holistic advice and service. Explore current trends in sustainable and responsible investing, and the importance of proper titling of assets.

Required Courses

Introduction to Investment Management

Economics and Markets

Importance of Proper Titling of Assets and Regular Titling Reviews

Asset Allocation and Diversification

Investment Policy

Investment Products

Sustainable and Responsible Investing Bond Selection and Analysis

Stock Selection and Analysis

Alternative Investment Products

Developing a Personalized Wealth Management Strategy

Investment Strategies for Inherited Wealth Prudent Portfolio Management

A Deeper Dive into Non-Financial Assets

M $1,795 / NM $2,395

Certificate in Core Concepts and Ethics for Fiduciary Advisors

Designed to accelerate onboarding of professionals moving into fiduciary-based advisory roles. Learn and apply essential fiduciary principles including wealth planning, investment management and account administration with this set of courses designed to accelerate new advisors' readiness to work directly with wealth clients in a fiduciary capacity.

Required Courses

Applying Fiduciary Principles and Ethics

Fiduciary Ethics

Introduction to Fiduciary Risk Management and Compliance

Introduction to Integrated Planning and Advice

Introduction to Investment Management

Understanding Fiduciary Principles

Trust Fundamentals

M $895 / NM $1,095

Certificate in Fiduciary Principles and Ethics

A top priority for fiduciary professionals is holding their clients’ interests ahead of their own. Learn the ethical standards applied to fiduciary professionals integrity, the duty to avoid conflicts of interest, competency, fairness and professionalism, and the responsibility not to engage in unauthorized practices. Gain a full understanding of fiduciary standards, rules and regulations designed to provide beneficiaries with the highest level of care and consideration by financial professionals.

Required Courses

Understanding Fiduciary Principles

Fiduciary Ethics

Applying Fiduciary Principles and Ethics

M $395 / NM $495

Certificate in Fiduciary Relationship Management

Develop fiduciary skills that go beyond foundational technical knowledge to meet evolving client expectations and behaviors. Learn key skills that enable exceptional relationship management including the ability to identify clients’ generational, gender and cultural characteristics, emotions, and other factors to enable in-depth discovery conversations, meaningful dialogue, and consultative presentations. This certificate will position you as a skilled advisor to not only your current clients, but also to future generations.

Required Courses

Managing the Dynamic Nature of Client Financial Needs

Know Your Competition

Mastering the Art of Inquiry

Engaging in Multigenerational Conversations with Clients

Developing and Delivering a Compelling Personal Value

Proposition

Effective Client Engagement Through “Wealth Personas”

Emotional Intelligence for Wealth Advisors

Understanding Generational, Gender and Cultural Characteristics in Managing Wealth

Engaging with Centers of Influence

Interacting with Financial Advisors/Brokers

Selling Value

M $1,295 / NM $1,795

Health Savings Account (HSA) Expert Certificate

A comprehensive overview of HSA requirements for financial institutions and benefits administrators. Designed to help HSA providers and their staff master key requirements, situations, and strategies to better serve HSA account holders, the certificate is the product of HSA Consulting Services and its president and founder, Roy Ramthun, and is distributed in cooperation with the ABA HSA Council. Registration also includes a digital copy of the HSA Owners' Manual

Courses

Overview of Health Savings Accounts

HSA Eligibility

HSA Contributions

HSA Distributions

HSA Account Administration

HSA Benefits, Strategies, and Best Practices

How Much Do You Know About HSAs?

Individuals who successfully complete the course and the timed 1 hour, 40 question online exam earn a 3-year HSA Expert Certification from HSA Consulting Services.

M $795 / NM $1,095

ABA Training

Certificates

Certificate in Integrated Wealth Planning and Advice

Learn how personal finance, tax, insurance, retirement, and estate planning work together to help clients define and achieve their objectives during and beyond their lifetime. Learn the tax considerations and gifting strategies surrounding individual income tax, fiduciary income tax and federal estate tax. Gain foundational knowledge on the fundamentals of insurance and the features of life insurance policies and annuities. Explore planning considerations IRAs, how benefits are coordinated with the estate plan and the planning aspects of various retirement plans. Gain a better understanding of the marital deduction, charitable techniques to accomplish estate and financial planning objectives and tax implications of education plans and how trusts can be used for this purpose.

Required Courses

Introduction to Integrated Planning and Advice

Tax Planning

Individual Income Tax

Fiduciary Income Tax

Gift Strategy and Taxation

Generation-Skipping Transfer Tax

Federal Estate Tax

Insurance Planning

Fundamentals of Insurance

Life Insurance Policies

Annuities

Retirement Planning

Planning for Retirement

Qualified Retirement Plans

Individual Retirement Accounts

Estate Planning

Estate Planning Fundamentals

Estate Planning for the Marital Deduction

Philanthropic Planning

Education Planning for Minors

Estate Planning for the Business Owner

Advising Clients

Full Balance Sheet Advice

Structure Analysis and Advice

M $2,395 / NM $3,095

Private Banker Certificate

This certificate program prepares private bankers with knowledge about integrated wealth planning and advice, investment and asset management strategies, legal entity structures used to manage wealth (including trusts), and techniques for engaging with clients with high net worth.

Required Courses

Introduction Planning & Advice

Investments

Trusts

Relationship Management

Qualitative Analysis and Determining a Credit Risk Rating

Suite

M $3,495 / NM $4,595

Certificate in Trust Administration

Explore the requirements to create a trust, common types of personal trusts, account acceptance and termination considerations, and other factors to consider in making discretionary distributions. Learn about the scope of a trustee’s duty of authority, typical trust guidance and common discretionary standards to make sound discretionary decisions. Discover preliminary matters relating to guardian administration, including responsibilities in estate asset inventory and asset management, closing a guardianship/conservatorship and how a special needs trust can protect current or anticipated family funds without jeopardizing government benefits.

Required Courses

Trust Fundamentals

Introduction to Trust Administration

Duties and Powers of the Trustee

Types of Trusts

Discretionary Distributions

Account Acceptance and Termination

Estate and Probate Administration

Special Needs Trusts

M $895 / NM $1,195

Resources

Wealth Advisory and Personal Trust Series

The four workbooks are a desktop reference for wealth advisors and a resource for employees who want to sharpen their skills in preparation for the Certified Trust and Financial Advisor (CTFA) examination. Each section in every workbook has chapter review questions and answers, a sample test and answers, and a list of additional resources on the Internet and in print.

The Fiduciary and Trust Activities Workbook

Trust and Probate Law and Custom; Investment Responsibilities of a Trustee; Environmental Law and Ethics

The Financial Planning Workbook

Personal Finance/Insurance products; Retirement & Estate Planning; Ethics

The Investments Management Workbook

Economics and markets, Equity and debt markets and portfolio management; Alternative Investments and Investment policy; Performance measurement and evaluation; Ethics and legal considerations

The Tax Law and Tax Planning Workbook

Income taxation of individuals, fiduciaries, and charitable entities; Federal estate, gift, and generation-skipping taxes; Planning for gifts, credit shelters, marital and non-marital taxes; Post-mortem planning; Planning for retirement benefits; Ethical considerations for individuals and entities serving as fiduciaries.

M $165 / NM $225 Each M $575 / NM $775 Full Series

Resources and Publications

IBA Annual Bank Directory

Features profiles of every state and nationally chartered bank in Illinois, including address, phone, and fax numbers, holding company affiliation, lead bank indication, balance sheet data, MICR numbers, wire numbers, key bank officers, bank directors, correspondent banks and branch office location information. New edition available every January

M $85 / NM $125

Illinois Bank Compensation & Benefits Survey

The survey results include annual compensation and noncash compensation and other benefits such as sick leave, vacation time, bonus information, directors' compensation, and benefits. The results are available by the beginning of June.

Nonparticipants - $499

Illinois Banker Magazine

Offers the latest in association, industry and regulatory and association news in a format that best accommodates busy schedules. Features include economic outlooks, latest technology trends and articles for senior executives and bank directors. $90 Annual Subscription

Illinois Guide to Bank Record Retention

IBA has relied on the association-produced record retention guide to not only stay in compliance with state and federal retention requirements, but to also save money by not keeping records longer than necessary. It provides a federal and Illinois schedule of records and suggested policy and procedures to help guide you.

M $249 / NM $399

Legal Holiday Closing Signs (English/Spanish)

Make sure customers are aware of the bank's observed holidays. Each static cling sign is bright, easy-to-read, professional looking and easily adheres to glass. Includes ten signs for the legal holiday schedule for banks in Illinois.

M $25.95 / NM $35.95 per set

ABA Textbooks support the ABA curriculum and cover a wide variety of subjects in banking and financial services.

Find these and more products here!

OtherUpcomingEvents

Connect with your banking peers, industry partners, and IBA staff for an action-packed day of 18 holes of golf. Bring your colleagues, directors, and guests. We kick off with a legislative report as well as a brief IBA update. The fun begins with an afternoon of golf followed by a cocktail reception for prizes, networking and more fun!

Spring Golf Outing

2024 TBA – St. Clair Country Club, Belleville, IL

Fall Golf Outing

September 25, 2023 – Bloomington Country Club

Chicago Area Chapter Holiday Breakfast

November 30, 2023 – The Westin Chicago Lombard

This annual event is held exclusively for Illinois bankers to learn the latest in industry trends. It begins with a delicious breakfast followed by a brief business meeting and legislative update. The finale of the event is a keynote speaker who addresses a pressing topic relative to the banking industry.