Regional HUB Magazine Issue 6 - June 2023

3. Message from CEO Jon Wilks

5. South HUB Intro

6. South HUB - Ensuring a successful start to reducing agency spend across systems.

11. North West Care HUB Intro Lancashire and South Cumbria ICB

12. North West Care HUB - The Social Care Training Hub: Supporting social care in the North West

20. Upcoming HUB Event with West Midlands

21. HUB Events - A look over the last year

27. Feedback from the High Performance Leadership modules

28. London HUB Intro

29. West Midlands HUB Intro

30. East Midlands HUB Intro

31. North West HUB Intro

32. Wales Country HUB HEIW Intro

33. West Midlands Education HUB Arden University Intro

34. London Education HUB University Wales Trinity Saint David Intro

35. Education HUB intro GMTS

36. Wales Education HUB University of South Wales Intro

37. South East Care HUB Oxfordshire Intro

38. South Of England Berkshire CA Intro

39. South Of England Hampshire CA Intro

40. West Midlands Care HUB Intro

41. West of England Care and Support West & London Care HUB intro Havering CA

42. East of England Care HUB intro Norfolk CA and SAICP

43. South West Care HUB intro DISCA

44. Military HUB intro RAFMS

45. Primary Care HUB Intro Williams Medical Supplies

46. International HUB Intro BA Healthcare

47.. The Loop Magazine

Welcome to the latest issue of our magazine designed for and by our everincreasing number of IHSCM Regional Hubs and Care Hubs.

The focus of this issue is very much on you and your work. Importantly, we want you to understand that you are part of something rather special – a whole network of health and social care providers right across the UK who have all taken the decision to join the IHSCM as an organisation and benefit from the programmes, training, collaborations, events and more that this provides.

The breadth of what you do and how you do it covers the entire health and social care landscape. We have a wonderful collection of care associations whose members deliver everything from domiciliary care through to highly specialised residential nursing homes. Then there are our Regional Hubs involved in acute care, mental health and community care. Some of you are the largest NHS organisations in the land. Others do critically important and more specialised work at a community level. Then there are our Education Hubs, growing strongly and enabling students in health and care management further education to develop skills and aptitudes in concert with providers of health and care. Let’s not forget our military hub and primary care, doing huge volumes of work at a community level and also internationally.

The strength of the Institute of Health & Social Care Management is its diversity across health and social care and the enthusiasm of individual members to get involved, support fellow members and contribute to content development when they can. It really is a professional institute by its members, for its members.

In the coming months we will be creating opportunities and events for you to exchange ideas and experiences with your peers in the other hubs. I can even envisage exchange visits as a means of sharing those worked experiences and ideas even more powerfully. For now, though, sit back and marvel at the breadth and expertise of what you and your fellow IHSCM hubs do – it is simply fabulous.

Best wishes

South, Central and West (SCW) is home to our South of England Regional Hub.

South, Central and West (SCW) is an NHS organisation providing support and transformation services to health and care systems. Our purpose is to support you to achieve the best possible outcomes for people, communities and populations.

We are a non-profit-making part of the NHS, with shared values and goals for healthier, happier lives. Any small surplus we make is reinvested back into the NHS for the greater good.

Our 1,500 dedicated staff cover a wide area across the south of England but we also work nationally, acting as system partners, joining the dots between health and care through service transformation and essential system support. With deep roots in the health and social care system, we have a clear perspective on both current and future challenges, and a passion for supporting our customers to address them.

June

Ensuring a successful start to reducing agency spend across systems.

Author: Sarah Reed SCW HUB

Integrated care system financial strategies this year need to address savings targets that are reaching eye-watering levels, with a national average of nearly 6 per cent – the equivalent of £6bn. As ICSs are being asked to find more savings to meet increasing efficiency targets, we’re seeing reduction of agency and high-cost agency spend being a real area of priority.

So as a system, how do ICSs best work together to optimise this? What role can ICBs, provider collaboratives and ICSs play in supporting reduction of agency spend?

The focus on reduction of agency and high-cost agency spend is not new. Providers have already spent lots of time and energy over a number of years exploring this, but the drivers for temporary staffing need that lead to high agency spend are complex and maintaining a transformation in this space takes lots of energy and persistence. So where is best to focus the start of a conversation on working across a system around this?

Firstly, have system partners agreed to the focus of collaborative work? Is the purpose of the collaboration to optimise efficiencies through doing things once at scale across the system, to share and learn good practices across the system, to support in amplifying and delivering existing plans and actions within providers or to lean into new spaces for innovation, where providers have not got the capacity or capability to venture? Creating a clear and aligned vision that can be clearly communicated across all system partners is key for ensuring buy in, which ultimately helps secure prioritisation, sufficient resource and achievement of the desired change. Without the clear buy in and support from the system partners, moving large transformational change like this will be difficult.

Alongside a clear vision and purpose, another key tool for ensuring effective buy in is understanding the priorities, locally and collectively, and the business cases around them. This requires quite a lot of in depth of understanding coming up from local level around what is already being undertaken and, in addition, the local drivers for temporary staffing use.

.This may include the reason for hotspots, cultural challenges in different wards or team and local management, leadership and governance practices that are driving the needs. Often there will be organisational noise and narrative that may indicate where to look, but further deep dives are often required into local data and management practices to unpick what is driving need.

The final lens I always recommend, given the ongoing and repetitive cycle of high agency spend, is whatever plans you are building now, build them in a way that future proofs for you long term needs. This can be applied to all elements of the work –from taking a longer-term view to the vision and purpose, to planning robust dashboards and data reporting that can provide continued support for the future rather than point in time data captures. Organisations will always have a need for a flexible workforce, so let’s make sure to acknowledge that, start from now and build our plans to help our future selves.

If you would like to know more about how SCW can support you to explore reducing agency spend and reducing high cost agency spend, then please contact Sarah Reed, Associate Director for Workforce, EDI and Wellbeing on sarah.reed9@nhs.net.

Lancashire and South Cumbria Integrated Care Board are home to our North West Care Hub.

Lancashire and South Cumbria Integrated Care Board (ICB) are part of the Lancashire and South Cumbria Health and Care Partnership, covering four local authorities:

Lancashire CC

Blackpool CC

people’s health and wellbeing, and make sure everyone has the same

The Social Care Training Hub: Supporting social care in the North West

The Social Care Training Hub (SCTH) is a North West initiative which supports adult social care organisations with staff training and workforce development. Hosted by Lancashire and South Cumbria Integrated Care System, the SCTH brings together education and training resources as a ‘go to’ place for any information about workforce education and development, including support and information about apprenticeships and student nursing placements. We also work closely with the IHSCM and have a Lancashire and South Cumbria Hub for leaders and managers in social care.

Professional Development

The Training Hub was created in response to the social care workforce programme and recognises the need for collaborative and responsive training and education of the social care workforce. Funded through Health Education England it supports a fully funded programme of training available to care staff who are looking after residents of Lancashire and South Cumbria. SCTH is responsive to the needs of the health and social care system and the website hosts a form for requests for further training.

Apprenticeship support

SCTH is able to work in partnership with key stakeholders to develop career pathways for social care staff through apprenticeship opportunities and offers guidance and support to all social care providers in relation to developing and retaining their staff. Apprenticeships are designed to help individuals develop the skills and knowledge required for a rewarding career and employers to build a workforce with future ready skills.

Nursing Placements

SCTH also works to encourage nursing students to recognise the great benefits of undertaking a social care nursing placement and we work with universities, nursing homes and students to seek placements in the care sector. Offering student nurse placements is beneficial for nursing homes in many ways, and we hope that by working together we will encourage more newly qualified nurses to seek permanent roles within this sector.

Liz Williams, the Social Care Workforce Programme Lead is passionate about the Social Care Training Hub and said “The social care sector has been crying out for a training hub for years. The value you can put on investing in staff is priceless. It is respecting social care staff and their profession, it helps the health and care system support residents outside of the NHS, and ensures clients and residents have access to the expertise they expect.”

The Social Care Training Hub is supported by the Lancashire and South Cumbria Primary Care Training Hub, was developed in partnership with the local authorities, health and social care providers.

Keep updated about the Social Care Academy by signing up for our newsletter or attend one of the weekly drop in sessions. Find all the details on the website. For more information or direct enquiries contact the social care team.

SCTH Team: From left to right

Kate Burgess (Workforce Development Manager), Lisa Struthers (Project Support), Dawn Werra (Project Manager for Social Care Apprenticeships), Liz Williams (Social Care Workforce Programme Lead), Ann Brown (PEF/Project Manager for Placement Development in Social Care), Kay Turner (Project Support), Elizabeth Smith (PEF/Project Manager for Placement Development in Social Care), Karen McCormick (GPEFGeneral Practice Education Facilitator/ Project Manager for Placement

And some photos from one of our training sessions:

And some photos from one of our training sessions:

HUB Training and Events

As part of our IHSCM HUBS, each year you have access to personalised training and events. Take a look back at some of our last years events with our HUBS and email our Operations Team Manager Jade - Jmaloney@ihm.org.uk and Administrator

Charlotte - cjoseph@ihm.org.uk to get your training booked in.

June

IHSCM London Hub is compromised of Guys and St.Thomas NHS Foundation Trust.

Royal Brompton and Harefield hospitals became part of Guy's and St Thomas' in February 2021, bringing together world-leading expertise and research in heart and lung disease.

We have over 500 IHSCM members from our London HUB.

IHSCM West Midlands HUB is the Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust. In this edition we have lots of input from this HUB and we thank you for sharing all of your great work. We currently have over 500 members and growing across our West Midlands HUB

Northamptonshire Healthcare NHS Foundation Trust and the University Hospital of Leicester are the home of our East Midlands HUB. IHSCM Membership is growing for our newest Regional HUB. and we are looking forward to an eventful 2022!

St Helens and Knowsley Teaching Hospitals make up the IHSCM North West Regional HUB. We currently have hundreds of members across this trust and have started planning some exciting in person events at this HUB for 2022! We look forward to hearing more about this trust in the next magazine edition.

Health, Education and Improvement Wales makes up the IHSCM Wales Country HUB.

HEIW have a leading role in the education, training, development and shaping of the healthcare workforce in Wales. Ensuring we have the right staff, with the right skills, to deliver world-class healthcare to the people of Wales both now and in the future.

Established in 2018 as a Special Health Authority HEIW sit alongside health boards and trusts as part of NHS Wales.

Arden has a proud heritage in flexible learning. We’ve grown and evolved from our beginnings in 1990 as the chosen online learning partner for universities across Britain, to offer a new kind of learning experience, providing both online and blended learning that meets the changing needs of modern life.

Today, we offer more than 70 degree courses, many of which are accredited by leading professional bodies such as the British Psychological Society, the Chartered Management Institute, the Chartered Institute of Marketing, the Agency for Public Health Education Accreditation, and more.

We strive to do things differently, and believe in doing things better. With study centres across the UK in Manchester, Birmingham, London, and Leeds, as well as in Berlin, Germany, we offer our students the chance to gain life-changing degree qualifications no matter their background or personal circumstances. June

Operational since March 2012, the London campus has become a key part of the UWTSD Group. Ideally located within the centre of one of the world’s most famous capitals, students are able to widely benefit from all that the city has to offer.

Studying at UWTSD London creates a unique experience combining the University’s nearly 200 years of academic learning with inspiring and innovative teaching and learning environment.

The London campus boasts a wide range of computing, business management, accounting, and health and social care courses. Featuring undergraduate courses such as BA (Hons) Business Management, BSc (Hons) Applied Computing as well as the Certificate of Higher Education: Skills for the Workplace and Skills for the Workplace (Health and Social Care) programmes. June

The NHS Leadership Academy Graduate Management Training Scheme (GMTS) is home to our North East Education Hub.

The NHS Graduate Management Scheme (GMTS) is part of the NHS Leadership Academy since 2012, recruiting and developing NHS leaders with their multi award winning graduate training scheme.

IHSCM hubs are designed to provide you with locally accessible, convenient, regular and high quality workshops, programmes, meetings and social events, all geared to the development of your career in health and social care.

The University of South Wales (USW) is one of Britain’s most exciting and ambitious universities. Innovative, thriving and sustainable, we work to build better futures for our students, our communities and our partners economically, socially and culturally.

Oxfordshire Association of Care Providers

Our core existence is to support adult social care providers across Oxfordshire.

Currently we have Members covering more than 160 locations and we continue to develop links with many more with regular communications. We have annual contact with around 85% of registered providers in Oxfordshire and many non-registered services. We work with Oxfordshire County Council and alongside our sister care associations as part of the Berkshire Oxfordshire and Buckinghamshire Integrated Care System. We provide regular briefings for Members and the wider sector across the Thames Valley and we are part of the national Care Association Alliance.

Our strength is your engagement.

Berkshire Care Association

We are the local and national voice for adult social care providers across the six unitary local authority areas in Berkshire

All Care Quality commission registered providers are members of Berkshire Care Association providers and we provide an enhanced service for Executive Members.

We work with six small unitary councils; three are part of the Berkshire Oxfordshire and Buckinghamshire Integrated Care System and three

At Hampshire Care Association, the goal is to ensure that care provision in Hampshire is of the highest standard and quality and that those requiring care receive it with dignity and compassion.

HCA membership consists of care providers of Residential, Domiciliary, Nursing, Learning Difficulty and Mental Health homes.

HCA work with:

Hampshire County Council (HCC)

Portsmouth City Council (PCC)

Southampton City Council (SCC)

HCA also continue to negotiate passionately with all of the above for a Fair Price for Care.

The West Midlands Care Association has been the voice of the care industry within the region for over twenty years. The Association offers the crucial support care providers require to deliver sustainable excellence within community, nursing, special needs and residential home settings.

The Association offers the crucial support Care providers require to deliver sustainable excellence within community, nursing, special needs and residential home settings.

Most services are delivered by the dedicated team at the Association office with support from our board members (Executive Team and Board Members)

A raft of far-ranging services enables members to spend more hours doing what they do best - care - while we carry out essential, timeconsuming tasks necessary for CQC compliance and business

Care and Support West is a representative body for companies, charities, organisations, and individuals involved in social care, support, and health sectors in the West of England.

We give Care Providers a voice in the strategic direction of the future of social and health care services. We help Care Providers to maintain quality of service provision in the interest of services users and our sector’s profile.

Havering Care Association are home to our London Care Hub.

IHSCM hubs are designed to provide you with locally accessible, convenient, regular and high quality workshops, programmes, meetings and social events, all geared to the development of you as a manager in health and social care. The first workshops hubs undertake are the High Performance Leadership Online Workshops.

Norfolk Care Association (NorCA) is the voice of social care providers across Norfolk and Waveney. Membership is open to any provider operating in the Norfolk and Waveney area.

·SAICP was founded in June 2006, by care providers themselves to create a self-help organisation who would work closely with other agencies and stakeholders responsible for care services in Suffolk.

SAICP ensures we provide opportunities to upskill individuals and teams in knowledge, skills and competency

·Offer support to owners and managers of care provisions to help resolve any problems they have.

·Provide support in auditing, coaching, training and Digital security.

·Provide opportunities for Providers and Managers to gain Peer to peer support through our Providers Support groups

We are delighted to call Devon Integrated Social Care Alliance our Care Hub for the South West. All staff working for Devon Integrated Social Care Alliance benefit from our Hub activity, providing locally accessible, convenient, regular and high quality workshops, programmes, meetings and social events, all geared to the development of you as a manager in social care.

We are thrilled to have the Royal Air Force Medical Services as the home of our MIlitary Hub.

As part of Medical Services your primary mission is to ensure that personnel are medically fit to go where they are needed both in

Williams Medical Supplies in Wales is our Primary Care HUB. We have worked with Williams for the past year and have helped to facilitate some of their great events. Williams Medical Supplies Ltd is a Wales-based manufacturer and retailer of medical products to the primary care and secondary care markets. It is the largest supplier to general practice in the United Kingdom with a portfolio of products ranging from surgical instruments to pharmaceuticals.

BA Healthcare is a sector leading provider of nurses, senior carers and carers from The Philippines. BA Healthcare have successfully placed thousands of healthcare professionals across the sector and offer an ethical, expert, end-to-end service taking the uncertainty and risk out of international recruitment.

The Loop Magazine

We hope that you have enjoyed this edition of the IHSCM Regional HUB Magazine. We also produce a magazine that is accessible to all members quarterly. To view the latest edition and previous editions please click on the image below or here - Magazine – IHSCM (ihm.org.uk)