Inside HFN’s Massive Upgrade If you live in the first upgrade zone and signed up early, you may still be waiting as we work through the homes ahead of yours. For homes outside this area, we will contact you as soon as your phase begins.
Skip the Line JEREMY FALLT HFN General Manager & Westridge Resident
For residents who want to experience the new network sooner, HFN offers an optional Skip the Line choice for anyone who would rather not wait for their zone to open. How It Works:
The Highlands Fiber Network (HFN) upgrade is bringing a brand new, next-generation fiber internet system to Issaquah Highlands. This marks one of our most transformative projects in over a decade, bringing brand-new fiber infrastructure to every corner of the community and connecting neighborhoods one phase at a time. Work is currently underway in the first upgrade zone. Interest has been extremely high, and many neighbors have already asked to join the first phase of the upgrade. We’re working through this zone steadily, although not everyone who expressed interest has been scheduled yet. The reason is simple: the same technicians installing the new network are also the ones who support the community every day. They do it all, from fixing outages and troubleshooting problems to handling repairs and responding to requests. Even while working on the network upgrade, they continue to keep the neighborhood running seamlessly.
• There is a one-time fee of $150. • We will move your home to the next available installation appointment, which is roughly a month out at this time. • This option is ideal for neighbors who want early access before crews reach their part of the community. • It does not shift existing appointments that are already scheduled. • If you want to skip the line, visit highlandsfibernetwork.com/internet/ upgrade. • Simply enter your address. The form will then show the option to Skip the Line.
Faster Speeds While you can upgrade to a different speed tier at any time, once your home is on the upgraded network, your speeds will automatically increase as follows: ● 10 Mbps becomes 25 Mbps ● 100 Mbps becomes 250 Mbps ● 1 Gbps becomes 2.5 Gbps
More Capacity for Daily Life The majority of homes use several devices at the same time. Phones, laptops, tablets, TVs, cameras, speakers and smart home equipment are all using bandwidth. The new network increases overall capacity, allowing everyone in a household to use the internet at once without interference or lag. The 2.5 Gbps tier is ideal for families where everyone in the household is active on the internet.
Prepared for Future Growth The upgraded system supports 2.5 Gbps today and can scale up to 50 Gbps. In other words, the network is ready to grow alongside the community and adapt to whatever comes next in the world of online technology.
Your Perks at a Glance This upgrade is all about giving the community a stronger, faster and more capable network. The goal is to meet today’s internet needs while preparing the system for tomorrow.
As a result, daily installations are limited. The team is working hard to upgrade the network while maintaining reliable service for the current system. Even so, each completed installation moves the new system forward, and we remain focused on upgrading every household as quickly as possible. HFN crews are actively working in the first upgrade zone.
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COMMUNITY CONNECT | WINTER 2026