How to Use NPS to Gauge Engagement in Moodle LMS

How to Use NPS to Gauge Engagement in Moodle LMS

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A Moodle based e-learning system is what every online educational organization is opting for at this moment. The strategic background of all universities or academic management is in the competition for more students, and attract them more through innovative formats. And at the same time, students too demand greater support, state of the art teaching scenarios and other functionalities. Besides all this, it is also important to measure the user experience so that they don’t leave the course or the program in between.

Moodle Based E-learning System

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To measure this, we have the NPS, the Net Promoter System. It is a fact that very few companies can actually survive or sustain high customer loyalty without a group of loyal or engaged employees. These are the people or students who are actually very enthusiastic about their work and the company. And this enthusiasm is highly contagious and marketers can use this power to enhance their business performance and offer a better experience for the customers.

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The NPS helps to measure the loyalty of the customers or the learners to the course and the scores are measured with a single question survey and it is reported with a number from 0-100. A higher score is always preferable. The reason why organizations use NPS as their business metric is that they can see a clear line of sight between it and also the business success. The more referrals the Moodle LMS website receives, the more business they will get and the more profitable they would be.

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The NPS Approach for your Moodle Course: Sorting the learners in active, passive and detractors: Most learners or adopters of Net Promoter score have settled on one prominent question to determine the employee engagement.

On a scale of zero to ten, • How would you rate the course yourself? • How likely is it that you would recommend the course to others?

Many organizations select different questions so that it yields an even more accurate data related to the student engagement.

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The length of the survey: If you have a Moodle website for your e-learning course, then running a survey to understand the learner’s engagement is vital. The survey must be kept confidential in order to encourage honest feedback and Net Promoter System can carry out the typical survey easily. Although they are very useful to the executive team, the prime purpose of the survey is to help identify the problem areas and solve them quickly.

They are specifically designed to help teams and leaders recognize and also prioritize the issues.

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Frequency: Since NPS is meant to be a part of the ongoing support system, that helps in continuous improvement, educational organizations using Moodle LMS often adjust the frequency of the surveys to ensure a steadier stream of input than the traditional surveys. They can send a survey to each student after 3 months of joining or even after the completion of the course.

Also Read: Learning Just Don’t Happen. Moodle Helps to Engage Your Employees in Corporate Training

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Speed of Action: Typically, a survey related to student satisfaction or engagement often requires data collection and also analysis by a third party firm. And this requires several weeks or months. In a Net Promoter System, the surveys are short and great emphasis is placed on sharing the feedback quickly with the supervisors and the leaders for fast action.

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To conclude, we can say that the Net Promoter System is praised for its compact form, easiness of calculating the results, prevents survey fatigue and the ability to benchmark it also because of its possibility of repeating the measure and offering quick and highly focused results.

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