Local Government Units on the Internet

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Local Government Units on the Internet How do others do it? Examples of employing technological possibilities

“When I was President only physics experts were familiar with a term World Wide Web. Now, even my cat has its own website.�

Bill Clinton

Why is the Internet so important?

Internet access in Poland Percentage of households with Internet access in Poland

• 21,5 million Internet users, • 75% of households, • 99% of students.

Number of internet users in Poland aged 7+ in 2005-2014

Internet access in Poland

We spend on average 4.8h per day surfing the Internet

Internet access in Poland Have you ever bought something online?

Affirmative answers

• 51% of people buy online, • 35% of people access their bank accounts online

Internet users

All adults

The number of individual customers with an Internet banking service contract and the number of active individual clients

Number of access agreements for BI

Number of active BI clients

Internet access in Poland Businesses using e-government in 2013 and 2014 by purpose

• 90% of businesses • 25% of private individuals

Source: www.stat.gov.pl

People using public services via the Internet in the last 12 months by purpose

Source: www.stat.gov.pl

ePUAP

Statistics

• 1.1 million of documents (2013) • 1.5 million of documents (2014) • Trusted profile - 1% of Poles.

Implementation • 2012 r. – 2,3 mln PLN, • 2013 r. – 27,4 mln PLN, • 2014 r. - 5,32 mln PLN (till 30th of Sept.)

Maintenance • 2012 r. – 14,27mln PLN, • 2013 r. – 17,19 mln PLN, • 2014 r. – 8,08 mln PLN

http://prawo.gazetaprawna.pl Source: www.senat.gov.pl

The cost of sending 1 document via ePUAP platform in 2013 was about 40 PLN.

Why are we reluctant to use EPUAP?

EPUAP started a year with failures

EPUAP issues. Users: total paralysis. Ministry: we are testing a new version EPUAP issues. Users: total paralysis. Ministry: we are testing a new version

Trouble with ePUAP: ZUS will not punish for documents submitted after the deadline

What can we do?

Improving the image of ePUAP • Marketing activities • Links to pages • Tutorials • FAQs http://prawo.gazetaprawna.pl

Is it worth it?

• Since 2007, the establishment of a company via the Internet in Estonia takes 15 minutes.

• In 2014, 95.4% of tax returns were deposited via the Internet.

• 99.6% of bank transactions are made via the Internet.

• Government meetings are carried out without the use of paper documents.

Source: http://estonia.eu

Local Government Units on the Internet

Target groups

Internet users: • Tourists, • Residents, • Investors, • Journalists.

Tourists

• Foreign language versions, • Presentation of key facts, • Hotel and accommodation database, • Infrastructure information, • Interactive map, • Positioning, • Online advertising.

Tourists

Investors

• Foreign language versions, • Direct contact to investment planning institutions in the region, • Sharing economic values, • Links to investors' websites, • Links to central institutions • Presentation of the region's image • Promotional catalogs

Investors

Residents

• Latest news • Feedback polls and surveys • Online newsletter • Electronic submissions • Online advertising campaigns • Virtual community creation.

Media

• Latest news, • Special section „Media”, • Contact with a press secretary, • Online newsletter for journalists, • Statements, positions, announcements • Publications and press materials ( information portals), • Monitoring of publications.

Trends

Creating information portals – trends

• Mobility, • Responsibility, • WCAG 2.0, • Flat design, • Full screen image as a background.

Creating information portals – trends

• Transparency, • Full screen image as background, • Transparent interface • Easy access (mobile apps lists, online apps and events calendar).

Transparency of the interface

Social Media

• 13 million of Poles have an account on at least one social networking service, • We spend 2.5 hours a day on social networking sites, • Social networking sites became the fastest form of communication.

Who does not have their smartphone with them today?

Mobile Internet in Poland

• 25% of Poles have smartphones, • 90% of smartphone users use them to search for local information, • 28% of smartphone users do shopping via mobile phones.

Application of Pogórze Dynowskie

• Interactive hiking guide, • Handy base of places and hiking trails, • Dynów Live – a virtual map of objects.

Arkansas state application – Gov2Go

• Mobile apps for residents, • Information about major events in the area, • Personal reminders (real estate tax, car insurance, elections, etc.).

Song of the future

Beacons - Virtual Warsaw

Utah OnTime for Glass

• Public transport information, • Bus arrival information, • Roadblocks, • Alternative routes, • Virtual GPS.

Interactive Agency & Internet Software House Let’s make something great together!

Ideo Sp. z o.o.

Headquarters Ul. Nad Przyrwą 13 35-234 Rzeszów Poland Branch in Warsaw Al. Niepodległości 124/2 02-577 Warsaw Poland www.ideoagency.com contact@ideoagency.com