NEWS FROM OUR CONTRACTS

NEW BUSINESS

DATA CENTRE PORTFOLIO EXPANSION

ICTS Data Centre footprint is steadily growing in the UK as our teams are busy planning the mobilisation of two new contracts.

A Data Centre global giant has selected ICTS for the provision of guarding services at 10 of its locations situated around the M25. We look forward to welcoming circa 170 new staff members to ICTS.

The second new contract, is with an existing Client that has entrusted ICTS to secure a second location. This time situated in Leeds, as it branches its services away from the South East of England.

We look forward to additional details of these new contracts in future editions of our Newsletter.

NEWS FROM OUR CONTRACTS: CORPORATE SECURITY

THE LTA RE-AWARDS ITS SECURITY CONTRACT TO ICTS UK & IRELAND

The Lawn Tennis Association (LTA) has once again selected ICTS UK & Ireland’s Canine Security Division for the provision of security services at its tennis tournaments, including the 2022 Rothesay Open Nottingham (4-12 June) and the 2022 Cinch Championships played at The Queen's Club in London (13 - 19 June).

This marks the fourth year of ICTS working in partnership with the LTA. ICTS explosives detection dogs and their handlers have worked behind the scenes to ensure the safe running of what are iconic events in the international tennis calendar.

“We are delighted to carry on working with the LTA. Our Dog Teams provide a versatile, mobile and rapid screening service which is non-intrusive, efficient and well received by the public. Urged on by a distinct hunting drive, sniffer dogs can detect a wide range of items including drugs, explosives, pyrotechnics, etc. ICTS Teams remain the only ones to hold the Home Office Explosive Detection Dog Standard, the National Canine Training Accreditation Scheme – Private Security Sector (NCTAS-P) accreditation”, said Andy Dodds, Head of Canine Security Services, ICTS UK & Ireland.

Photo: John Graham’s Detection Dog, Marley.

OUR EXPOLOSIVES DETECTION DOGS AT THE 2022 COMMONWEALTH GAMES

ICTS’ Canine Security Division worked behind the scenes ensuring that the 2022 Commonwealth Games (28 July - 8 August) were a success. All eyes were on Birmingham as more than 5,000 athletes from around the Commonwealth group of nations competed in 280 events across 19 sports during the 10 days of the Games.

Photo: Detection Dogs, Millie (above) and Oscar (below), belonging to Handler, Frankie Evans. From 14 July 2022, our Explosives Detection Dog Teams security-screened multiple vehicles at a Remote Vehicle Search Site. These vehicles were delivering goods to Commonwealth Games venues.

“The Commonwealth Games were a thrilling and joyous festival of sport. It was a privilege and pleasure for our Dog Teams to work at such a high-profile event. A lot of planning and working in close collaboration with multiple agencies took place in order to deliver that essential added layer of security that a dog and its handler provides and that is recommended by the Centre for the Protection of National Infrastructure” said Andy Dodds, Divisional Director – Canine Security Services, ICTS UK & Ireland.

Photo above: The welfare of our dogs is paramount to us. The dogs really enjoyed some well earned downtime in the countryside in between their busy shifts. ICTS EVENTS TEAM SUPPORTS THE ESA

ICTS Corporate and Canine Security Teams worked in collaboration to secure a high-profile event which took place at the end of June at the European Space Agency in Oxfordshire.

Photo (L-R): Dumitru Gornea, Geoff Stevens, Alex Ursan, Client—Hilde Schreoven-Deceuninck, Kouame Bouaman.

ICTS SECURES THE LONDON LYRIC THEATRE

ICTS was asked to assist with the security for a press event at the London Lyric Theatre in Hammersmith on Wednesday 20 July. The event attracted around 500 people.

ICTS WINNER AT THE UCG STAFF AWARDS 2022

Congratulations to our very own Kamal Hashi who has won a UCG Staff Award for the Delivery of Excellent Customer Service. Kamal, a valued member of our ICTS Security Team, has been recognised for his contribution to the large London-based United Colleges Group (UCG).

Kamal has been praised for his excellent customer service and positive attitude. He is always happy to assist staff, students and visitors and approaches incidents professionally. Kamal has dealt with a number of serious incidents, often placing himself in harm’s way to diffuse situations.

Kamal is an integral member of the UCG community, as is the rest of our Security Team. He has been responsible for inducting most of the College Duty Managers and First Aiders and has overseen the College’s busy enrolment operations. UCG enrols approximately 20,000 students a year. Kamal deals with the most serious of First Aid incidents at the London Paddington Green Campus.

Congratulations Kamal, and thank you for making a difference.

NEW EMPLOYEE OF THE MONTH SCHEME INTRODUCED FOR OUR TEAM AT AMERICAN EXPRESS

Congratulations to Seamus Doherty who is the first ICTS staff member at American Express (AMEX) to have won Employee of the Month, a new scheme introduced in July 2022.

Every month the best performing staff member will win the Employee of the Month award and a £50 ‘Love to Shop’ voucher.

Seamus was recognised for his excellent customer service. The following is an extract from a statement received by AMEX from one of its employees:

“I am a new start (wk 2) who works hybrid across our London & Brighton offices. Last week, in my first visit to 1JS, Seamus went out of his way to ensure I had the correct access to site and car park. Whilst the system had some issues, Seamus arranged it so I could park my motorcycle in the car park and met me at the turn stiles, so I had access to the building whilst my access was approved. His manner and help meant so much on what was a nervous first day at 1JS. He was polite, professional and personable and left a fantastic impression. I am not sure of how the security services work, whether he is even eligible for (AMEX’s) Blue Awards, but if he is not, I wanted to provide feedback on a exceptional employee none the less.”

Photo (L-R): Peter McGowan (Director - Data Centre Operations), Ashley Fernandes (Executive Director - Corporate Security), Seamus Doherty (EoM July 2022) and Laura McCall (Divisional Director - Corporate Security).

OUR CANINE SECURITY TEAM IS LOOKING FOR VOLUNTEERS TO ASSIST WITH THEIR TRAINING PROGRAMME

Are you interested to learn more about our Canine Teams and to contribute to their ongoing training and development? Our Canine Division is looking for ICTS staff member volunteers who are willing to give up a few hours of their time to assist with training drills. No prior experience required and the training can be at any location within the London area and surrounding counties. For further information, please contact Charlotte Smith, Canine Training Manager—Corporate Security Services by email: charlotte.smith@icts.co.uk.

AVIATION SECURITY

OVER THREE DECADES OF SECURITY INNOVATIONS FOR AMERICAN AIRLINES

ICTS’ long-term partnership with American Airlines is set to continue as the airline re-selects ICTS as its trusted security partner. Our aviation security teams will continue to secure American Airlines at 12 airports in Europe, including Dublin.

The partnership between American Airlines and ICTS dates back to 1986 when ICTS was selected to design and set-up a brand-new security system for the airline. This collaboration marked the start of what have been more than three decades of continuous innovations and development of our aviation security services and products.

“Since the beginning of our collaboration with American Airlines, we have enjoyed a mutually beneficial relationship and together have progressed and built upon our reputation of excellence. Over the years, a very special and genuine partnership has developed between ICTS and American Airlines. Both companies have consistently invested resources and know-how in upgrading the delivery of security services, striving always to remain at the forefront of aviation security”, said Bill Keane, Key Account Manager ICTS Europe for American Airlines.

“Our longstanding partnership with American Airlines confirms that our organisations work well together. We are committed to continuing to provide outstanding service and to support American Airlines for the years to come”, said Ronen Remetz, Executive Vice President, ICTS Europe. “I take this opportunity to thank our ICTS teams for a job well done, including our specialist aviation trainers around the world who have worked hard in preparation for the busy summer season.”

Regional Security Manager American Airlines, Serge Allsop-Menist, added: “AA and ICTS have worked closely together for many years, having collaborated on several step changes within the AvSec industry, providing flexible and dynamic solutions to ensure the security of our customers and colleagues and we look forward to continuing this partnership.”

It has been a tremendously busy summer season with a post-pandemic surge in travel. Andy Kynoch (MD) has been meeting our Aviation Teams. A selection of photos below -

Team ICTS at Aberdeen Airport

Photo (L-R): Szczepan Skiba with Client, John McDonnell.

American Airlines at Dublin Airport gave our Security team a ‘care package’ in recognition of their hard work.

CAA AUDIT AT GLASGOW AIRPORT

“During July the ICTS team at Glasgow Airport were subject to an audit from the Civil Aviation Authority (CAA). Following its conclusion, feedback from the audit team highlighted the support and professionalism of the ICTS staff involved with several being given specific mention” said Andrew Clugston, ICTS Operations Manager at Glasgow Airport. Well done Team ICTS at Glasgow Airport!

BRAND NEW REST FACILITIES FOR OUR TEAM AT BRISTOL AIRPORT

Kevin Shopland, ICTS Station Manager at Bristol Airport writes, “After some years and the pandemic, Bristol Airport recognised that the old rest facilities were not to a good standard. The Airport invested in building a new rest room which includes a separate kitchen and new locker room for ICTS staff members. We added the luxury of a TV mounted on the wall. This has been well received by all staff within ICTS at Bristol Airport.”

JETBLUE ADDS AN ADDITIONAL DAILY FLIGHT FROM LONDON GATWICK AIRPORT

Our Team at London Gatwick was pleased to increase the provision of its services to JetBlue. On 5 August the airline added an additional flight to Boston (USA) increasing the number of flights from Gatwick to twodaily.

Photo (L-R): Kapila Limbachia, Saroj Nayee, Ritaben Patel and Clive Gooding.

ELECTRONIC SECURITY

RE-BRANDING OF ASM

ASM’s brand new website was launched on 21 September 2022. Please take a look: www.asmuk.net. Curtis Wright, Head of Electronic Security and Monitoring Services, writes, “We are now also regularly updating the ASM LinkedIn page with news, including a #techTuesday weekly post. Please follow our page to keep informed on ASM developments: ASM: My Company | LinkedIn.”

ASM AND ICTS UK & IRELAND PROVIDE A TURNKEY SOLUTION TO A LARGE DISTRIBUTION CENTRE

ASM is pleased to have been awarded a large distribution warehouse project in Middlewich with a long standing customer. We are offering a full turnkey solution utilising all of the ASM and ICTS UK & Ireland services, to ensure that site security is constantly maintained, not only on completion but also throughout the project. We are providing the following services throughout the building phase and maintenance following successful installation:

• Canine unit throughout the project period. • Solar powered CCTV towers with direct ARC connection. • Keyholding response. • Fire alarm installation. • Intruder alarm. • Access Control. • Intercoms. • CCTV. • Monitoring package.