Research Medical Center Above All Else May 2016

R E SE A R C H M E D IC A L C E N T E R • A P U B L IC AT IO N F O R S TA F F, P H YSIC IA N S A N D F R I E N D S •

Integrity Compassion Always Respect Excellence

Above All Else Dear Research Family,

In this issue:

Research is on a positive journey! We’re seeing it every day.

PAGE 2: Why Take the Employee Engagement Survey?

Research was just graded an “A” again for quality care from The Leapfrog Group.

This makes three years in a row of “A” grades AND we are one of only a few hospitals in the region to earn this top grade. Congratulations and great work!

PAGE 2: Employee Engagement Participation Prizes PAGE 4: Hospital Week Photos PAGE 5: Welcome New Stroke Coordinator PAGE 6: Research Brookside Artwork - Not for Sale PAGE 7: Stop, Drop and Educate PAGE 8: DAISY Award Honoree PAGE 9: I CARE Patient Comments PAGE 11: Dr. BBQ vs. Big E PAGE 12: Remind Me with a High Five

MAY 2 0 1 6

We also just completed our Level I Trauma reaccreditation survey with flying colors. We have such a great team of physicians and support professionals on the trauma team! See their new pic on pg. 10.

It’s so rewarding to see you living our MISSION and I C A R E values. I hear you sharing what you will do to boost Research to a higher level: • We SPEAK UP when we see someone falling short of what’s expected • We LIVE OUR MISSION and values with every patient, every day • We SMILE, you are fully dressed when you are also wearing a smile • We SHARE: read e-mails, go to staff meetings and participate in Employee Town Hall meetings • We GREET patients and families, walking them to their destination when they are lost, talking in elevators and hallways • We ENCOURAGE feedback and take it as a GIFT that helps us engage the greatness of others

PUBLISHING TEAM:

Corrine Everson VP, Marketing/PR (816) 276-9293

corrine.everson@hcamidwest.com

Kari Bovard Manager of Marketing (816) 276-9475

• We are CLEAN: we pick up, wipe up and take action to get broken things fixed This leads me to another topic. The 2016 employee engagement survey is now open! Please take a few minutes and go to www.HCASurveys.com, click Begin Survey and complete today.

I want to hear from everyone in the Research family! When you share your input, we make Research a better place. The deadline to complete the survey is May 31. The sooner you complete it, the better the prizes. See pg. 3 for more incentive details.

The Research journey to excellence is full speed ahead because you are making a difference!

Sincerely,

facebook.com/researchmedicalcenter

@ResearchMed

Jackie DeSouza-Van Blaricum President and CEO

Why Take the Employee Engagement Survey?

Examples of changes implemented at RMC, RPC and Research Brookside that were influenced by your survey responses from last year: • Started RN Residency Program and RN OR Residency Program • Added 100 full-time employees: ER 24/7 police support; PCTS for patient care; safety coordinators; and expanded gynecology and oncology staff • Continued support of the Child Development Center and opened a new employee gym • Recruited more volunteers and hired a greeter for the Medical Office Building • Rolled out across-the-board pay increases to employees • Opened Teen/Adolescent Behavioral Health Program at RMC (moved from RPC).

• Invested more than $19 million in new patient care equipment, technology and building infrastructure on all three campuses • Will soon expand and renovate ER of Brookside • Received approval to build a 25-bed patient observation until on the A Level to reduce boarding patients in the ER • Gained approval to open a state-of-the-art Neuro ICU and renovate the existing ICU • Recruited more world-class physicians to go our key service lines

Be sure to check out the “You Spoke, We Listened” tree at all three campuses. The leaves represent “your voice” and the actions taken within the past year because of you!

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2016 Employee Engagement Survey Participation Prizes

Your voice matters and we want to hear it! The Employee Engagement Survey is available to take now until Tuesday, May 31.

Take the survey online at www.HCASurveys.com and click Begin Survey or call 800-318-6614.

Meal Coupons If you complete the survey between May 9 - May 15, you will receive a $2.00 off your purchase in the cafeteria.

Research Medical Center’s goal is 100% employee participation LET US HEAR YOUR VOICE Participation Prize Drawings • 89% Participation - Two names will be drawn for eight hours of PTO and Cafeteria Meal Punch Card ($60 value) • 90% Participation - Two names will be drawn to receive $25 Restaurant Gift Cards • 91% Participation - Two names will be drawn for eight hours of PTO and $50.00 restaurant gift cards • 93% Participation - One name drawn to win a flat screen TV • 100% Department Participation - Free pizza lunch for all employees!

The PTO day cannot be cashed in. It must be used for a day off with advanced approval from Director.

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Celebrating Teamwork, Compassion and Dedication

2016 Hospital Week Events

RMC Cookie Bake Off - 1st Place Denise Zeikle, RN, Cardiology 54

RMC Cookie Bake Off - 2nd Place Liz Perez, Food Services

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Develop Our People

Welcome Stroke Coordinator Sherry Bahr, APRN recently joined Research Medical Center as stroke program

coordinator. Sherry has more than 20 years of experience in neurovascular and trauma/ surgical intensive critical care as well as emergency room and internal medicine. She comes to us from Via Christi Hospital-St. Francis in Wichita, KS where she worked in the neuro critical care unit and was part of their stroke team. During her time at Via Christi Hospital she helped develop their stroke program, leading the hospital to be named first comprehensive stroke center in Wichita, KS. Sherry holds advanced degrees in both adult acute care and neurovascular and maintains certifications in CCRN (critical care) and CNRN (neurovascular). Sherry is a member of the AANP (American Academy of Nurse Practitioners), AACN (American Association of Critical Care Nurses), Society of Critical Care Medicine, ANVC (Association of Neurovascular Clinicians) and AANN (American Association of Neuroscience Nurses).

You’re Invited! Exploring Medical Missions Conference Friday May 20 - Saturday, May 21 Dr. Nicholas Comninellis, President of Institute for International Medicine, invites you to the 2016 Exploring Medical Missions Conference on Friday, May 20 and Saturday, May 21 at Graceway Church in Raytown, MO. The conference offers educational sessions on refugee care, wound care, suturing and much more.

For more information or to register, please visit inmed.us/events/exploring-medicalmissions-conference/ and use discount code “emmc10.” Questions? Call (816) 444-6400 or email office@inmed.us. CNE and CME available for attending.

R E SE R CAH LA CL E NCTEENRT E•R K•E EKPEI E NPGI NYO H ET H L AT S TEN • M•AY 2 0 1 26 0 1 6 R EASE R CMHE D MIC E DAIC GU YOI N UFIO NRFM OE RD M EWDI TWHI TTH E LEAT S TEWS N EWS M AY

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Build Our Brand - Brookside Art Annual

Research Community Masterpiece ER of Brookside was proud to have been the presenting sponsor of the Brookside Art Annual, held April 29 - May 1.

Research hosted a Masterpiece Gallery bringing doctors, community members and others together showing appreciation for working together to make our community thrive. Cosentino’s Price Chopper and ER of Brookside teamed up to bring kids a fun-filled day in the kids craft and superhero tent.

Artwork Not For Sale Research Psychiatric Center patients recently displayed works of art they created while receiving treatment in the STAR (Stress, Trauma, Addictions, Recovery) Program. STAR Program director David Strother, LSCSW and behavioral health community liaison Mica Wiemann (pictured below), discussed the powerful meaning behind the work with multiple news stations. They also shared how the STAR Program is one of only a few in the country specially designed to help active duty military and veterans suffering from PTSD and other issues. Former STAR program artists came to the booth and talked to individuals about their artwork being displayed and how the program helped them get their life back.

Watch the coverage at http://researchpsychiatriccenter.com/about/newsroom/.

For more information about the STAR Program, http://researchpsychiatriccenter.com/service/star-program.

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Build Our Brand

Stop, Drop and Educate Grossman Burn Center

Orrick Elementary students spent the day with Research’s Grossman Burn Center team learning how to stay safe when it comes to burns and fire. Students participated in activities teaching them the different degree of burns and how they are treated, and what household objects, such as stove tops, should not be touched. The Grossman team also had the students go through a “crawl low under smoke” obstacle course to learn how to stay low and crawl to safety.

Dr. Lawrence Speaks From the Heart American Heart Association

Cardiologist William Lawrence, MD welcomed thousands of people at the American Heart Association’s (AHA) 2016 Most Powerful Voices Gospel Celebration. His welcome included, facts about heart disease, ways to improve heart health and shared what his reason for living a longer and healthier life, “My Why is____________. What is yours.”

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Deliver Exceptional Care

March DAISY Award Honoree Alex Linderer, RN - Burn Unit “Alex was one of the first nurses that took care of my son. He was very kind and explained everything clearly so that I could understand what was about to come. My son was drawn to Alex because of his compassion and caring attitude. He became a friend to my son and helped him through a lot of the physical and emotional pain he was experiencing. I can’t say enough good things about Alex. He is an excellent nurse and deserves to be recognized.”

“I want to say that Alex has been the best caregiver I have seen in a long time.

He listens to what you have to say and he is very caring.”

“Alex answered all our questions and actually talked to me about my injury.

He not only helped me physically but he made the experience less stressful. He made sure I knew what was happening before they did any procedures. Alex went over the top for me and I knew it should not go unrecognized!”

Congratulations Level I Trauma Team!

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I C.A.R.E

Above All Else, We Are Committed to the Care and Improvement of Human Life Giving each patient and their family the best patient experience is a top priority at every Research entity. This means every patient, every time and every touch.

Always. Not Sometimes, Not Usually. Always.

When patients take the time to let us know they had a great experience, we’ll share them.

ER of Brookside

“I had the pleasure of being a patient in the ED (ER of Brookside) this past Tuesday night. The staff were GREAT. Unrelenting muscle spasm and was in and out within an hour. I just wanted to share how great, from start to finish, the entire team treated me and my ‘other half’. Kind, courteous, professional and polite.”

3rd Floor, Food Service and EVS

I recently spent three days on the 3rd floor for hernial surgery. All of the staff I met were fantastic. Lee, Megan, and Christina as well as housekeeping and food service were on top of their game. The care I received was excellent but an unexpected surprise was the quality of the food. I have a good understanding of what an executive chef does and it deals with more than cooking. The menu planning and the quality of the food was outstanding! The pot roast and lasagna were to die for! If someone were to ask me what health care facility I would suggest, I would tell them Research.

CAPPS

My wife recently had a procedure at your hospital. Everyone was very pleasant and professional. Her primary care nurse in CAPPS was Archelle, and what a nice young lady is she. Archelle was very caring, explained everything very clearly and did her job professionally. She is an asset to your institution and she was a blessing to us.

Research Psychiatric Center Comment to Care Giver “I was completing his bridge clinic and asked him what he thought about his experience at our hospital. He stated, ‘I am glad you asked I have been wanting to share this with someone.’ He went on to state that he has been bringing patients (in his professional role) to RPC for 20 years. He always wondered what happened behind those ‘closed doors’.”

“He said, ‘from the minute he was greeted in intake to the last group he attended in the treatment mall he has felt overwhelming feeling of love and care from the staff. He believes the techs are ‘angels’ in so many different ways. He was very grateful to Jon the social worker for his compassion and Dr. Segraves for his time and encouragement. He mentioned how wonderful the food was and how it gave him a sense of being home. He wondered how we are able to always smile when patients are not always very nice or appreciative. I told him that’s what we do :) the reward for us is being able to see patients like him leave feeling better than when they came in.”

Transplant

My mother and her kidney donor received excellent care while staying at Research Medical Center. The staff was attentive and knowledgable, from nursing to housekeeping. Our housekeeper brought sunshine to the room everyday he stopped by, when he didn’t have to. My family and the donor’s family are very grateful for all RMC did for us!

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Thank you for visiting our hospital. Don’t forget, through MyHealthOne you can view your health information and details from your stay.

MyHealthOne consolidates many common tasks into one secure, easy-to-use online portal. You can use the portal on your desktop computer, laptop, tablet or smartphone 24 hours a day to access these features and more:

Create a MyHealthOne account 1 Visit ResearchMedicalCenter.com/MyHealthOne and click “Start managing your health today.”

Manage the Health of a Loved One

Classes & Events

Bill Pay*

2 Pick a username, password and enter your email address.

3 Lab Results

Find a Doctor

Pre-Registration

Make an Appointment

Health Information

Health Visits

Have your Social Security number (SSN) available if you’d like to link your health records today.

If you need help or have questions about MyHealthOne, call (855) 422-6625.

*Bill Pay excludes anesthesia or emergency physician bills, which are billed separately.

Some features may not yet be available in all areas.

Manage the Health of a Loved One Authorized parents or caregivers can act on behalf of a patient, such as a child or elderly parent, to view hospital records, sign up for classes or doctor appointments, pay hospital bills and more.

1. Visit our hospital and complete the Proxy Express Waiver form.

2. Once the patient has been discharged, call (855) 422-6625 to complete the enrollment process.

3. Log in to MyHealthOne and begin managing the health of your loved ones.

MyHealthOne.com Rev - 03/2016

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2323 E. 63rd Street, Kansas City, MO 64130 ResearchPsychiatricCenter.com

Celebrating Research Volunteers During volunteer week Research’s incredible volunteers were honored for their service hours and compassion to helping patients, visitors and staff members, at the Volunteer Awards Luncheon. UMKC’s Kasey Kangaroo joined the luncheon to help show love to all the volunteers!

Interested in becoming a volunteer? We invite you to become a part of our team! Research volunteers serve in a variety of clinical and non-clinical areas. Whatever you’re special talents, skills or interests are, we will match you to an rewarding task. Apply today! For more information, visit researchmedicalcenter.com/about/volunteer.dot or contact Nandita.Jana@hcamidwest.com.

Dr. BBQ vs. Big E It was a sweet and savory battle at the EVS annual BBQ Competition on April 22! Big E (Ernest Banks, Floor Tech and Union Steward) and Dr. BBQ (EVS Manager Thomas Edison) competed to be crowned master of the BBQ grill. The decision was tough, but Dr. BBQ out-grilled last year’s winner Big E, and won this year’s competition!

Dr. BBQ aka Thomas Edison

Big E aka Ernest Banks

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Remind Me With A HIGH FIVE As an institutional priority at Research Medical Center, hand hygiene is the single most important measure to prevent infections and protect patients. The Infection Prevention Department recently introduced a hand hygiene program to increase awareness of the importance of hand washing.

The reason? Forgetting to preform proper hand hygiene is a hazard to health, especially in hospitals. Fastpaced activity is the norm in hospital environments, which can lead to hand hygiene lapses. The campaign, “REMIND Me with a HIGH FIVE,” assists co-workers to be mindful when observing lack of proper hand hygiene. The raised hand serves as a reminder.

5 MOMENTS OF HAND HYGIENE • Before Patent Contact • Before Aseptic Technique • After Body Fluid Exposure Risk • After Patient Contact • After Contact With Patient Surroundings

Supporting Just for Her Event through Heart Health Awareness Caring for our community is what we do at HCA Midwest Health. Whether it’s treating patients when they’re ill and injured, or helping prevent disease before it begins, we’re here for your health.

Through our partnership with the Just for Her Event, you can complete our free on-line Heart Health Risk Assessment and get a free ticket to the Event to be held June 24 – 26, 2016 at the Overland Park Convention Center.

Go to hcamidwest.com/heartrisk and complete the risk assessment in just a few minutes. You’ll receive a confirmation e-mail to bring to the HCA Midwest Health pre-registration booth. There you can pick up your free ticket to enter the Just for Her Event, and you’ll be able to build your own “Before” First Aid Kit! Browse our booth for free health tips and take a moment to complete a health risk assessment for other health topics like stroke and cancer risks.

For more information about the Just for Her Event, go to www.JustForHerEvent.com.

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For the LOVE of Being Green

Happenings

Research’s Green Team partnered up with Stericycle to host a Earth Celebration during the week of National Earth Day.

EMPLOYEE ENGAGEMENT SURVEY NOW UNTIL - WEDNESDAY, MAY 31 MAY 11-12: Thirtieth Annual Midwest Trauma Conference MAY 13-19: Patient Safety Awareness Week MAY 14: Purple Stride Walk, Theis Park, Register at MAY 15-21: EMS & Police Week MAY 19: Great Save Celebration and Luau Lunch, RMC Cafeteria, 10:00am ER Bay JUNE 4: NICU Reunion, RMC One North Patio, Noon - 2:00pm

Healthy Habits

Superfood Spotlight - Avocadoes!

The avocado, May’s superfood of the month, has been increasing in popularity recently and for good reason. Avocadoes are considered a nutrient dense fruit, which means they contain substantial amounts of vitamins, minerals, and other nutrients while being relatively low in calories. These nutrients include vitamin C, vitamin K, vitamin E, folate, vitamin B6, lutein, magnesium, potassium, monounsaturated fat, and fiber.

Besides being healthful, avocados are also delicious! Try them in guacamole, on top of toast, in salads, or even as a substitution for butter or mayonnaise in a recipe.

Keep in mind, the serving size for an avocado is one ounce, or approximately ¼ of the fruit.

Try incorporating nutrient-dense avocadoes into your diet this month!

JUNE 6-10: ECHO Membership Drive, RMC Cafeteria JUNE 16 & 17: Roadwise Education JUNE 18: Heart & Stroke Walk, Power & Light District JUNE 24-16: Just for Her Expo, Overland Park Convention Center, Sponsored by HCA Midwest Health AUGUST 15: 27th Annual Research Golf Classic, Milburn Country Club SEPTEMBER 30: Leukemia & Lymphoma Society LIGHT THE NIGHT WALK Oncology Nurses Month Mental Health Awareness Month National Stroke Awareness Month

Provided by Brooke Doerr, RD, LD, Clinical Dietitian

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MAY IS MENTAL HEALTH MONTH mental health conditions every year. This May, we want to raise awareness about mental illness. Join us in speaking up about the impact it has on our community.

MENTAL HEALTH 1 IN 5

by the NUMBERS

adults experience mental illness in a given year

MORE THAN

90%

of those who die by suicide had one or more mental disorders

ILLNESS AMERICANS AFFECTED MAJOR DEPRESSION 16 MILLION SCHIZOPHRENIA

2.4 MILLION

ANXIETY DISORDERS

42 MILLION

BIPOLAR DISORDER

6.1 MILLION

APPROXIMATELY

60%

of adults with a mental illness received no mental health services in the previous year This document cites statistics from www.nami.org

(816) 444-8161 researchpsychiatriccenter.com

Research Psychiatric Center is here to help.

Please call (816) 235-8162 for resources and referral information or for a free assessment.