Above All Else Newsletter May 2017

RESEARCH MEDICAL CENTER

Above All Else IN THIS ISSUE:

It’s an honor to share that Research Medical Center has earned Advanced Comprehensive Stroke Center designation. This is one more validation that our system of stroke care is offering patients access to the most advanced, life-saving care. Dr. Ahmed and his team have been working on this for several years!

PAGE 3: We Are Comprehensive Stroke Center Designated

PAGE 6: Dr. Rosenberg Presents Newest Cancer Pain Treatments PAGE 7: Research Trauma Experts Speak at TCD Symposium PAGE 8: Inpatient Rehab Unit Now Open for Patient Care PAGE 9: Planting Pinwheels for Organ Donation PAGE 12: DAISY Award Honoree

We are able to achieve this “Gold Seal of Approval” because we partner with nearly two dozen regional hospitals and even more EMS professionals who bring patients diagnosed with stroke to Research.

We also take pride in offering stroke education to health care professionals and teaching the public how to recognize the signs and symptoms of stroke.

Patients and professionals trust HCA Midwest Health for stroke care, and Research for the most complex stroke care.

You will be seeing billboards soon! Please share this news in social media and with all your friends and neighbors!

PAGE 13 : Above All Else Patient Comments

Congratulations to everyone – our patients too!

PAGE 14: Employee Reward and Recognition Program

Sincerely,

PUBLISHING TEAM:

Corrine Everson VP, Marketing/PR (816) 276-9293

corrine.everson@hcamidwest.com

Kari Johnson Manager of Marketing (816) 276-9475 kari.johnson@hcamidwest.com

facebook.com/researchmedicalcenter

Integrity Compassion Always Respect Excellence

Dear Research Family,

PAGE 2: Welcome New Providers and Leaders

PAGE 5: Employee Engagement Survey Participation Prizes

May 2017

Jackie DeSouza - Van Blaricum President and CEO

2 Develop Our People

Welcome New Physician Suman Kambhampati, MD is board-certified in Hematology/Medical Oncology.

He is Co-Medical Director of the Blood Cancer Program at Sarah Cannon Cancer Institute, HCA Midwest Health at Research Medical Center. Dr. Kambhampati treats patients affected by blood cancers and complex hematology issues. He has led or participated in multiple cancer research studies and published numerous professional papers. Dr. Kambhampati currently serves as Vice-Chair of the Sarah Cannon Blood Cancer Network (SCBCN) Quality Management Committee on Complex Blood Cancers and is involved with teaching and training of trainees at the Kansas City VA Medical Center, where he serves as a staff physician.

To refer a patient or for more information, call 816-276-4700 or visit researchmedicalcenter.com/service/cancer-care.

Welcome New Leaders Shelia Jones joins Research’s quality department as patient safety manager. Shelia comes to us

with extensive experience in patient relations, patient safety and performance improvement. She has worked for HCA Midwest Health for six years, most recently at Overland Park Regional Medical Center. Shelia earned her master’s in healthcare administration from Bellevue University and a B.A. medical sociology, human service administration certification from Rockhurst University.

Jason Martin, RN is the trauma education and injury prevention coordinator for HCA Midwest

Health. Jason provides trauma support to Research Medical Center, Centerpoint Medical Center and Overland Park Regional Medical Center. Jason comes to HCA Midwest Health with extensive experience in emergency medicine and hospital-based care. He started his career more than 25 years ago as a nurse in the Level III NICU at Texas Children’s Hospital, the largest NICU in the country.

For the past 10 years, Jason has served as trauma prevention/education/outreach coordinator at Coxhealth. His passion and focus has been on the education for the injured patient and the prevention of those injuries from occurring. Jason speaks locally and nationwide on a variety of topics with emphasis in care of the trauma patient and drug prevention/awareness.

Shannon Griggs, Interim Research Psychiatric Center CEO Shannon Griggs has been appointed interim CEO of Research Psychiatric Center. Shannon joined Research in May 2014 as director of business development. During her time at Research, she has served as vice president of surgical sales and most recently the vice president of operations. Shannon joined HCA Midwest Health five years ago as director of physician relations at Lee’s Summit Medical Center.

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Research Earns Sixth

for Patient Safety

For the sixth consecutive time, Research has earned an “A” grade on the Hospital Safety Score survey for patient safety and quality from The Leapfrog Group. This score reflects our prevention of medical errors, injuries and infections within the hospital. Research is one of only 180 hospitals in the nation to earn this grade.

Achieving Excellence in Patient Safety Research recently received the Patient Safety Excellence Award™ from HealthGrades. This award recognizes hospitals which have the lowest occurrences of 14 preventable patient safety events.

Hospitals that receive this award are in the top 10% in the nation for patient safety.

We Are Comprehensive Stroke Center Designated Nisha Mills, director of neurosciences proudly displays Research’s official Comprehensive Stroke Center designation certificate from The Joint Commission.

Visit hcamidwest.com/service/stroke-care to learn how together, HCA Midwest Health hospitals are providing patients the most advanced stroke care.

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Town Hall Survey Participant $1,000 Gift Card Winners - Sandra Johnson, Pharmacy Technician - David Eubank, Security Officer - Kirk Pinto, Occupational Therapist - Sharon Hurley-Raab, Charge Nurse /LDRP - Danielle Rose, CT Technologist/Brookside Radiology - Rochelle Lite, RN, RPC’s STAR Unit

You Spoke. We Listened Acquired 49 new patient beds Purchased 35 new Vital Sign machines that will arrive in May Started monthly charge nurse meeting in January for leadership development Opened Starbucks RPC started hosting 90-day new employee breakfast and lunch meetings Hired Director of Nursing Ops to support improving staffing equity, float pool supervision, and clerical support.

Hired 823 employees with a net gain of 227 Patient Satisfaction banner that moves quarterly to the unit with the best overall patient satisfaction

Restructured nursing shared governance council and increased membership to give nurses more voice.

Improved our employee engagement scores by two points, learning more about being our best Adding security officers Expanding wound care, adding wound care nurses RESEA RC H MEDI C AL C ENTER • A PU BLIC AT IO N F O R S TA F F, PHY S IC IA N S A N D F R IEN D S

Please Take the Employee Engagement Survey!

Monday, May 15 through Friday, June 9

Take the survey at HCASurveys.com.

Research’s goal is 100% employee participation!

PARTICIPATION INCENTIVES $4.00 Meal Coupon for those who take the survey: May 15 - May 22 $2.00 Meal Coupon for those who participate: May 23 - May 30 (Meal tickets will be distributed at the end of each week)

89% Participation Drawings

8 hours PTO Annual Cafeteria Meal Ticket ($60 value)

90% Participation Drawings $25 Restaurant Card $25 Restaurant Card

91% Participation Drawings 8 hours PTO $50 Restaurant Card

92% Participation Drawings $50 Restaurant Card $50 Restaurant Card

93% Participation Drawing Flat Screen TV

100% Department Participation Pizza Lunch

PTO day cannot be cashed in. It must be used for a day off with advanced approval from Director.

6 Build Our Brand

Presenting Newest Cancer Pain Treatments in Arizona Dr. William Rosenberg participated in the Cancer Pain Research Consortium’s third annual meeting in Phoenix recently. This prestigious group gets together annually to present the most recent data and treatment options for patients diagnosed with cancer. This group’s work helps cancer patients gain access to the latest treatments that lead to better quality of life. Learn more at cancerpainresearchconsortium.org.

Research Neurologists Present Clinical Research Neurologist Dr. Iftekar Ahmed and neurocritical neurologist Dr. Kyle Carpenter traveled to Boston, MA to present their clinical research on Late Complications of Subarachnoid Hemorrhage at the American Academy of Neurology Conference. Their research helps patients with neurological conditions get the most advanced diagnostics and treatment.

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Research Trauma Experts Speak at TCD Symposium Neurocritical neurologist Dr. Kyle Carpenter and general surgeon Dr. Jeffery Simpson shared their expertise about stroke and trauma to a group of emergency medical professionals at the Time Critical Diagnosis Symposium on April 21. Dr. Carpenter spoke about endovascular stroke therapy and Dr. Simpson educated the participants about massive transfusion in trauma.

Educating Kansas City’s Emergency Medical Providers Leading physicians from Research spoke at the 31st annual Midwest Trauma Society conference, providing specialized trauma education to nurses, EMS personnel and other medical care providers from across the region.

Presenters from Research included general surgeon, Megan Garcia, MD, neurosurgeon Jayson Neil, MD, trauma surgeon Jeffrey Simpson, MD and Pulmonologist Michael Waxman, MD.

Dr. Megan Garcia educates participants about burn care.

Dr. Jayson Neil presents about traumatic brain injuries.

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Build Our Brand

New Inpatient Rehab Unit - Now Open for Patient Care Research recently cut the ribbon on our newly remodeled Inpatient Rehabilitation Unit on 5 West. This new unit is equipped with the latest rehabilitation technologies and private patient rooms and bathrooms. Therapists, nurses and excellent medical care help patients achieve their highest potential.

Learn about our inpatient rehab services at researchmedicalcenter.com/service/rehabilitation

New Cardiac Cath Lab at Research

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Awarded Excellence in Organ and Tissue Donation Midwest Transplant Network presented Research with the Excellence in Donation for Organ Conversion Award. This award recognizes Research’s 2016 partnership in saving lives through organ and tissue donation.

Planting Pinwheels for Organ Donation In celebration of National Donate Life Month, Research’s transplant team honored organ donors, recipients and their families by inviting them to plant pinwheels. The pinwheel represents innocence, unseen energy and is a symbol of transformation and movement, turning obstacles into opportunities.

Honoring Research Volunteers Research’s incredible volunteers were honored for their service hours and compassion to helping patients, visitors and staff members, at the Volunteer Awards Luncheon on April 28.

If you or someone you know is interested in volunteering, please visit Researchmedicalcenter.com/volunteer.

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10 Deliver Exceptional Care

Register today!

Friday, June 23 and Saturday, June 24!

Friday, June 23

Film Showing - “Patient: A Surgeon’s Journey” *Discussion and reception to follow Nelson-Atkins Museum of Art

Saturday, June 24

Symposium featuring speakers discussing health care provider burnout Kauffman Foundation Conference Center

To register or for more information, visit theresearchfoundationkc.org.

Topics in Trauma An educational offering for the Trauma Education Consortium hosted by Research Medical Center and Western Missouri Medical Center

Friday, June 30 from 8:00 am to 12:30 pm

Register Today! surveymonkey.com/r/2017RMCtraumaregistration For additional information, contact RMC Trauma Services at (816) 276-4838 or email dana.spruell@hcamidwest.com.

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Research Medical Center Neurosurgeon Dr. Jayson Neil is dancing in the fourth annual “Dancing with a Mission” Saturday, May 20 - 5:00 pm - Overland Park Convention Center Dr. Neil would like your support in raising money for medical clinic programs that provide care to the homeless in Kansas City.

Donate $10, $1,000 or more, the amount isn’t important. What is important, is your gift of giving the homeless access to the medical care they need.

Make a donation or purchase tickets for the gala, today!

Worldoutreachfoundation.org/dancing-with-a-mission.HTML

The ECHO Team Needs Your Support!

Every year, dozens of Research employees are referred to the ECHO Team for assistance. Without the generous support of their Research co-workers, these employees would be unable to provide the basic needs for their families during emergency situations. Here’s how you can help.

Join and Receive an ECHO t-shirt & more!

Members who contribute $53.50 or more will receive a specially designed commemorative ECHO Team t-shirt, be entered in the prize drawings and listed on the ECHO Team plaque displayed in the cafeteria.

(Limited number of t-shirts available in each size.)

Become a Member of the Hour Club

Those who contribute an hour’s wage each pay period are members of the Hour Club. No matter what your salary, you can be a member of this elite group by designating an hour of your salary.

Now, more than ever, we need your support!

How Can I Help?

• Give it to a volunteer during the Membership Drive on June 5-9 from 8-9:30 am and 11 am-1:30 pm.

Scheduled times for Research Psychiatric Center and the Brookside campus will be posted.

• Sign-up online at: theresearchfoundationkc.org R E SE A R C H M E D IC A L C E N T E R • K E E P I N G YO U I N F O R M E D W I T H T H E L AT E ST N EWS

12 Deliver Exceptional Care

March DAISY Award Honoree Riley Russell, RN - ICU “Riley Russell became a member of our family during our darkest moments. At the point when we realized that our mom’s condition was terminal Riley was right there to help us through it. She explained everything with patience and answered all of our questions. She helped us understand the process with Hospice and connected all of the dots so we did not have to work hard to figure it out. Even though there were a couple of nights when she did not feel well she didn’t wave in her level of service. Her compassion and empathetic bedside manner enabled us to move through the most painful experience of our life. Riley is one of the best medical professionals I‘ve ever encountered.”

April Employee of the Month Marc Anderson - Patient Transporter “Marc is a very dedicated employee and it is clear that he genuinely cares about the patients he transports. He works efficiently and does not hesitate to finish his tasks. His outstanding performance helps the transportation department thrive.”

-Erin Vlasak, Patient Transportation

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Above All Else, We Are Committed to the Care and Improvement of Human Life Giving each patient and their family the best patient experience is a top priority at every Research entity. This means every patient, every time and every touch.

Always. Not Sometimes, Not Usually. Always.

When patients take the time to let us know they had a great experience, we’ll share them.

ER Rapid Care Path “The rapid emergency care path is awesome! Brought my 16 year old here after a syncopal episode. The staff was super!

I’m so lucky to work at such an awesome facility! So glad our community has this excellent healthcare facility.”

Labor & Delivery “WONDERFUL PEOPLE, wonderful care, wonderful students, my second child birth, first one here, so much better than the hospital where I delivered my first child. I’m so pleased and thankful!”

Surgical Services “The nursing staff was amazing! From pre surgery to post surgery, couldn’t have asked for better care.”

“My pre-op check up was brisk, easy and friendly! Thank you.”

Research Psychiatric Center “After searching for months for a facility that would work with my 12 year old daughter, I had become hesitant and skeptical of the process. Every place I called and took her to would refer us to someone else because she didn’t meet certain “criteria”. . After contacting Research Psychiatric Center (Adolescent Program) and leaving a message for Kristin, I received a call back the next day. She listened to everything I had to say and gave us hope. She got my daughter in the next morning for an assessment where, yet again, we encountered an amazing staff member named Rebecca. She assessed my daughter, listening to both her and I with patience and sincerity. My daughter begins the outpatient program and if the treatment she has received so far is any indication of the future treatment, I will be extremely satisfied.”

Other Comments “People were very helpful and the nurses and staff were very kind. Excellent experience.”

“All the staff was awesome, surgeon, and nurses as well. They were wonderful.”

“Nurses, doctors and rehab are very awesome people. I would rather be here than some where else. Food is outstanding.

Thank you Research and staff.”

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SAY CHEESE! 2 Lucky winners will receive

10,000 points Want to win 10,000 points? It is as easy as uploading your picture on the Above All Else Rewards Program website at https://aboveallelse.isrewards.com.

PROMOTION DATES:

May 1 - 31, 2017

If you upload your picture into the Account Info section on the program website by May 31st, you will be entered into a drawing to win 10,000 points! By uploading your picture, it will be included with your recognitions and displayed on the Recognition Wall.

To upload your picture and be entered into the drawing!

1. Log into your account 2. Click “Account Info”, then “Edit Account” 3. Click Update Profile Image 4. Click “Select Image” 5. Crop your image 6. Click “Save Cropped Image” 7. Click “Save Image”

2017 Kansas City Heart & Stroke Walk Saturday, May 20 at KC Power & Light District Research and HCA Midwest Health are supporting the fight against heart disease and stroke by participating in the 2017 Kansas City Heart & Stroke Walk on Saturday, May 20. Join us on as we promote physical activity and heart-healthy living in a fun family-oriented environment. The celebration begins at 8:00 am at the KC Power & Light District with the walk beginning at 9:30 am.

Anyone who raises $25 receives an HCA Midwest Health team t-shirt.

Register at www.kcheartwalk.org.

1) Click “Register” at the top right

2) Click “Join a Team”

3) Sign in as “Returning User” or “New User”

4) Select HCA Midwest

5) Find your facility and Coach

6) Set a personal fundraising goal

7) Personalize your page (Share your Why)

8) And make your own gift to kick start your fundraising

Happenings MAY 2: Research named Advanced Comprehensive Stroke Center MAY 5 - 7: Brookside Art Annual Sponsored by ER of Brookside and Brookside Babies MAY 6: National Nurses Day MAY 6: PurpleStride Kansas City 2017 MAY 6 - 12: National Nurses Week MAY 6: March of Dimes® March for Babies® Walk MAY 7 - 13: National Hospital Week MAY 13: Giving Hope & Help visiting Research for Mother’s Day

Healthy Habits Superfood Spotlight - Avocados The May Superfood of the Month is avocados. Avocados are fruits (yes, despite the lack of sweetness) native to Mexico and Central America and have long been a staple of the Latin American diet. Recently avocados have boomed in popularity across the globe—avocado use in the United States alone has quadrupled over the past decade—and it is not hard to see why. Avocados offer vitamins, minerals, fiber, and heart-healthy fats that help boost absorption of fat-soluble vitamins A, D, E, and K. While guacamole is the most common avocado dish, avocados can be used in place of butter in baking recipes to reduce cholesterol and “bad” fats. Visit the Superfood table outside of the cafeteria this month for more information and a tasty avocado-mango salsa recipe!

Provided by: Courtney Schneider, dietitian

MAY 15 - JUNE 9: Employee Engagement Survey MAY 20: Kansas City Heart & Stroke Walk MAY 20: Dr. Jayson Neil participating in “Dancing with a mission”, more information on pg. 11 MAY 21 - 27: EMS Week MAY 25: EMS Great Save Event JUNE 10: NICU Reunion JUNE 23 - 24: The Healing Art of Medicine, more information on pg. 10 JULY 29: Kidney Walk Kick-off event at the Kansas City Zoo SEPTEMBER 16: 2017 Kidney Walk, register at donate.kidney.org

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2017 Employee Engagement Survey

Take the Employee Engagement Survey May 15 - June 9

Make a difference, together We care for patients as a team. Now, help care for OUR team by taking the Employee Engagement Survey. Your confidential input helps us improve the work experience for everyone.

How to access the survey To access the survey, visit www.hcasurveys.com or snap the QR code below and click the Take Survey button. If you are outside the HCA network, you will first need to log in to the network using your 3-4 ID and network password.