IBWA / NAMA-CTW SCHEDULE-AT-A-GLANCE
ANAHEIM
IBWA Annual Business Conference and Trade Show November 18-21, 2019 (Draft as of 08/16/19. Updates will occur and be posted on www.bottledwater.org/convention)
Coding: IBWA Education Sessions / NAMA-Coffee, Tea, & Water (CTW) Meetings and Education Sessions • All IBWA and NAMA-CTW sessions are included in the IBWA registration fee. • * means IBWA membership required for attendance at these meetings • 15.5 CEUs are being offered for IBWA CPO attendees (11 Technical
| Monday, November 18 | 9:00 am – 6:30 pm
IBWA Registration
9:00 am – 6:30 pm
NAMA-CTW Registration
2:30 pm – 4:00 pm
IBWA Education Committee Meeting*
1:00 pm – 2:00 pm First Year Review of the New IBWA Tier 1 Audit Program
CEU
1.0
1:00 pm – 2:30 pm IBWA Environmental Sustainability Committee Meeting* 1:00 pm – 3:00 pm The Essence of Coffee Module 3 – C-Commerce (Collaborative Commerce) 1:15 pm – 2:15 pm IBWA Supplier and Convention Committee Meeting* 1:15 pm – 2:15 pm Trending Technologies in Convenience Services 1:15 pm – 2:15 pm Water: The Foundation for a Perfect Cup 2:15 pm – 3:15 pm The Operational Impact of an Evolving Coffee Services Industry 2:15 pm – 3:15 pm Service Technician Summit: Communication and Customer Service
BWR
CEU
)
CEU
1.5
IBWA Membership Committee Meeting*
3:45 pm – 5:15 pm NAMA-CTW Opening General Session
12:45 pm – 3:45 pm CTW Café (beverage service for all attendees)
16
and 4.5 Business
2:15 pm – 3:45 pm IBWA Technical and Regulatory Roundtables
*************** 10:30 am – 11:30 am
CEU
WWW.BOTTLEDWATER.ORG
5:30 pm – 7:00 pm
IBWA / NAMA-CTW Welcome Reception
7:00 pm – 9:30 pm
DWRF Cosmic Bowling Fundraiser (Ticketed Event)
| Tuesday, November 19 | 7:15 am – 5:15 pm
IBWA Registration
7:15 am – 5:15 pm
NAMA-CTW Registration
7:30 am – 9:00 am
Continental Breakfast
7:30 am – 12:00 pm CTW Café (beverage service for all attendees) *************** 7:00 am – 9:00 am
IBWA Executive Committee Meeting (closed)
8:30 am – 9:30 am
Social Media: Finding Your 1.0 Authenticity—and Your Customer CEU
8:30 am – 9:30 am 2018 Industry Census Results 8:30 am – 9:30 am Kegonomics: Crafting Coffee-on-Tap Programs 8:30 am – 10:00 am
Technician Training Summit: Manufacturer-Lead Session