MEMBERSHIP FEE REMINDER

As a reminder for those who haven’t yet switched their payments over, our updated membership and mapping so;ware requires you to set up new subscrip=on payments. We no longer support PayPal but to keep things as easy as possible, you can now pay with a bank card and manage your own subscrip=ons through the IBFI website.

I don’t have Stripe, how do I pay for my membership? You don’t need Stripe, that’s just the system we use to process your card payments. You just need a bank card or credit card.

I can’t see my lisAng on the map. How do I login? Drag to the boIom of the homepage on the IBFI website and click on the orange Member Login buIon in the boIom right. From there, you’ll be able to login or reset your password in case you’ve forgoIen it.

How do I set up my payment? Once you’re logged in, select My Account from the blue banner at the very top of the page, and then Subscrip=ons from the menu that appears on the right. If you don’t have an ac=ve subscrip=on then it’ll suggest browsing relevant products, which will bring up the IBFI membership. From there, you process the order like any other online purchase and your map lis=ng will become live once the first payment is processed.

I’m not receiving the password reset email. How can I reset my password? Firstly, try a different email address if the email isn’t recognised. We might have a different one on file for you. If you’ve changed your email address or don’t know which one was used, just get in touch and we’ll help sort it for you.

I used to pay £10 a month, why is it £12 a month now? As with everything, our costs have gone up with infla=on. We’ve charged £10 per month for nearly 10 years, so just increasing inline with infla=on would put us closer to £17, but we’ve increased it as liIle as possible to help support our members.

I’ve set up my subscripAon, but why do I get two emails per month? The system only takes one payment per month (unless you’ve done it twice), but it sends two emails. One confirms the renewal order and the other is a receipt once the payment has gone through.

If you have any other problems, or want to discuss anything else about your membership, please get in touch and we’ll do our best to help.