HT Preferred Service Provider

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Certified Service Solutions to Keep Fleets on the Road

Unmatched Customer Care by Hyundai Translead

Hyundai Translead’s Preferred Service Providers (PSP) offer exceptional service without compromise through service facilities that meet our high standards with appropriate technicians, cutting-edge tools, and genuine parts across the U.S. Our customer-centric approach provides personalized attention and professional service, managing warranty approval and ensuring fast turnarounds. Consider joining Hyundai Translead’s PSP network to deliver unmatched customer care. When joining, you will receive an introductory bundle, including banners and mats, to advertise your shop being a part of the program.

100+

HT Preferred locations to serve you

The HT Preferred Service Provider network offers broad geographic coverage and comprehensive trailer care capabilities.

HT Preferred Service Provider Locations

HT Preferred Service Providers +Certified HT Dealer Locations

How it works

• PSP notifies HT of potential warranty claim

• HT reviews and provides further instructions

• PSP files the claim request through our website or mobile app

• Pictures, estimate, and/or invoice are submitted for review

• If parts are defective, these would be kept for vendor evaluation

• HT will issue claim number and process invoice via NET 30

Pre-requisites

• PSP candidate does not have a contract agreement with other trailer manufacturers.

• Candidate needs to provide a copy of their liability insurance, fill our the PSP application, and needs to date and sign the PSP contract

Q&A

General questions

Does PSP need approval before moving forward with repairs?

Yes, please forward the information to HT for review.

Will HT provide the replacement parts to perform repairs?

Yes, if it’s a proprietary or a third-party vendor component, it will either be sourced or fabricated. Should the part be unavailable for shipping, it will be specified to source locally.

Is there a timeline to complete repairs?

Yes, we have an SRT manual in our warranty website that can be consulted at any moment.

Contract key points

• Relationship between HT and PSP is that of an independent contractor

• PSP will not be obligated to pay HT any fee or royalty for the appointment of PSP

• PSP agreement is valid for (3) years from its signing And it guarantees its labor for (3) years

• HT will market the PSP through various events on which they might use the PSP name and location

Filing warranty claims

Log in to our customer care website by going to: https://customercare.translead.com/ and

1.Typing in your User ID

2.Type in your password

3.Click on Login

Third party vendor components

As a customer courtesy, third party vendor component claims are processed as a pass through with the component manufacturer for the first year of service only.

Backed by Hyundai Translead Hyundai Translead surrounds customers with high-value products, services and care, and empowering them with knowledge, insight and control synchronized to the speed of their business. Learn more about HT Preferred Service Providers Visit hyundaitranslead.com/customer-care/#preferred or call 866-482-2739 (866-HTC-ARE9) Customer Care ID: Password: Contact Us > LOG IN CANCEL
Mobile App Available for download in Google Play and Apple Store by searching “HT Warranty Mobile Application”
Warranty

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