Certi ed Service Solutions to Keep Fleets on the Road
Unmatched Customer Care by Hyundai Translead
Hyundai Translead’s Preferred Service Providers (PSP) offer exceptional service without compromise through service facilities that meet our high standards with appropriate technicians, cutting-edge tools, and genuine parts across the U.S. Our customer-centric approach provides personalized attention and professional service, managing warranty approval and ensuring fast turnarounds. Consider joining Hyundai Translead’s PSP network to deliver unmatched customer care. When joining, you will receive an introductory bundle, including banners and mats, to advertise your shop being a part of the program.
100+ HT Preferred locations to serve you
The HT Preferred Service Provider network offers broad geographic coverage and comprehensive trailer care capabilities. HT Preferred Service Provider Locations HT Preferred Service Providers + Certi ed HT Dealer Locations
How it works
Contract key points
• PSP noti es HT of potential warranty claim
• Relationship between HT and PSP is that of an independent contractor
• HT reviews and provides further instructions • PSP les the claim request through our website or mobile app • Pictures, estimate, and/or invoice are submitted for review •
If parts are defective, these would be kept for vendor evaluation
•
HT will issue claim number and process invoice via NET 30
• PSP will not be obligated to pay HT any fee or royalty for the appointment of PSP • PSP agreement is valid for (3) years from its signing And it guarantees its labor for (3) years • HT will market the PSP through various events on which they might use the PSP name and location
Pre-requisites • PSP candidate does not have a contract agreement with other trailer manufacturers • Candidate needs to provide a copy of their liability insurance, ll our the PSP application, and needs to date and sign the PSP contract
Q&A General questions
Filing warranty claims Log in to our customer care website by going to: https://customercare.translead.com/ and
Does PSP need approval before moving forward with repairs?
1. Type in your User ID
Yes, please forward the information to HT for review.
3. Click on Login
2. Type in your password
Will HT provide the replacement parts to perform repairs? Yes, if it’s a proprietary or a third-party vendor component, it will either be sourced or fabricated. Should the part be unavailable for shipping, it will be speci ed to source locally.
Third party vendor components
Is there a timeline to complete repairs? Yes, we have an SRT manual on our warranty website that can be consulted at any moment.
As a customer courtesy, third party vendor component claims are processed as a pass through with the component manufacturer for the rst year of service only.
Learn more about HT Preferred Service Providers Visit hyundaitranslead.com/customer-care/#preferred
or call 866-482-2739 (866-HTC-ARE9)
Warranty Mobile App Customer Care
Available for download in Google Play and Apple Store by searching “HT Warranty Mobile Application”
ID: Password:
LOG IN
CANCEL Contact Us >
Backed by Hyundai Translead Hyundai Translead provides customers with high-value products, services, and care, empowering them with knowledge, insight, and control synchronized to the speed of their business.