Hutcheon and Pearce High Performance newsletter v4 q2 2015

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ISSUE: 4

The MD’s message Arron Hutcheon- Managing Director

Since the last newsletter was published, the team at Hutcheon and Pearce have been busy! This last month has seen the conclusion of the 2015 cotton harvest season, and what a season it was, with strong yields and solid prices! It’s great to see the increased focus and growth of the cotton industry in the Riverina. We have been busy reviewing and changing processes in order to deliver an improved customer experience while gaining process efficiency across the larger group with the expectation of increasing our no#1 goal customer satisfaction. The sales, service and parts teams have been busy implementing new procedures that will facilitate smoother transactions across the board; it is important to note that most of these process changes are a requirement for the transition to the new John Deere Sales Centre in March 2016. The John Deere Sales Centre or Order Management is the program that we use to quote, build, source and pay for all our new John Deere equipment that we sell. The details of these projects will be rolled out and fully functioning by Harvest 2015. True to our word we have been busy

recruiting and investing in our people. I’m please to communicate that over the last quarter we have filled some key positions as well as added some needed capacity in a few areas. We have some exciting news about the progress our HPA (High Performance Academy) with the relocation of the HPA TAFE facility out to the PIC campus at North Wagga. This will be a game changer for Hutcheon and Pearce and the HPA! We are planned to sign a MOU with the Riverina Institute of TAFE sometime in August. I’m also pleased to say we have now finalised the team members who have taken up the challenge, these individuals will be the first intake for the “Manage” piece of the HPA program. Our primary goal of this 18 month program is to prepare these individuals for their first management assignment. Finally, rain this past week has been a great boost of confidence for the upcoming winter crop. The multimillion dollar question is, as it is every year - will the spring rains get us home to take advantage of what is looking like some solid prices? Thank you for your business and thank you for your support! Arron Hutcheon.

Customer Profile - 6115M Mauser

IN THIS ISSUE Arron’s message & Customer Profile 1 TECSight, Apprenticeship & Traineeships 2 HPA Top Gun Recruitment for 2016

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Tractor & Seeder Demos

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Workplace Safety & Wagga News

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Parts Van & John Deere Cabinets

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Used Machinery

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Rice Growers/Shellbourne Reynolds & IT 8 9

Drive Green Event & JD Eskies FarmLink & Golf Challenge

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Welcome to new team members

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Employment, Nepal & Customer Profile 12

Anniversary milestones this quarter 25+Years Dennis Duvey (43) Parts Manager - Griffith Ray Scott (39) Parts Interpreter - Griffith Les Boyton (27) Parts Interpreter - Wagga 20 Years Graham Lightfoot - Parts Interpreter - Lake Cargelligo 5 Years Bill Hill - Driver/Yardman Wagga Craig Loomes - Parts Interpreter - Cowra

Ian Robertson- Sales Representative Griffith

Michael Keenan recently purchased a John Deere 6115M Mouser (inset right) in May 2015. To suit his new Almond Business, Michael chose a John Deere for ease of operator use, to blend in with and utilise existing GreenStar components, suitable HP range, owner operator comfort, change of dealership ownership with greater customer focus, resale value and genuine John Deere reliability. Michael has not traditionally used John Deere but in recent years has purchased a 8360RT along with John Deere RTK Guidance and can now see the benefits of having reliable machinery with excellent back up that reduces costing downtime and added expenditure on repairs. Michael’s operation is diversifying into almonds because the existing infrastructure from the Orange Orchards pulled out 8 years ago. Michael could see opportunity in the nut industry globally due to healthier lifestyle and eating habits, good return per meg of water compared to existing crops, and the cost of land forming to improve water efficiencies currently has large cost savings attached.

Hutcheon & Pearce - High Performance

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Hutcheon and Pearce High Performance newsletter v4 q2 2015 by Hutcheon and Pearce - Issuu