Hutcheon and Pearce High Performance newsletter v3 q1 2015

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ISSUE: 3

The MD’s message Arron Hutcheon- Managing Director

I have spent a lot of time the last quarter getting out and visiting new and current customers. A reoccurring theme that I keep hearing is that some customers want a central point of contact with H&P to help coordinate parts, service, sales and TECSight interaction better. While others prefer to talk direct to each department but are looking for H&P to communicate internally with ourselves better. So regardless of who you are talking too we are all on the same page with your business interactions. We understand that there is no cookie cutter approach to this, and every customer’s situation is different. How we deal and interact with you and your experience with H&P has always been a priority with me. However, I understand we need to be doing this better! We are committing to training and tools to deliver to you what I see as the key No#1 objective of ours, that is to help you and or your business get more value, support and satisfaction out of the solutions we offer. Investing in our people has been the focus for H&P between last issue and this, and there is plenty more to come. I am really pleased with what we have achieved with our training and investment in our apprentices and trainees over the last few

months. In this issue you will hear about our successful “O” Week for our trainees and apprentices and how we have partnered with TAFE to have a dedicated Hutcheon and Pearce class for every year, using specific JD/ HP content and the most important thing is our Techs are getting trained on current model John Deere equipment with our tools, exactly how it gets done in each of our 11 workshops! I want to say well done to all involved, It is very impressive work so far, and we look forward to seeing the fruits from all your hard work. I have some other exciting news in regards to our support capacity in Lake Cargelligo and Coleambally. Both these dealerships have not had a service department for a long time now. I am pleased to announce and welcome Matt Hudd to the Lake Cargelligo shed reporting to Simon Garbett, Service Manager in Griffith, and welcome Aaron Jones and Carl Avery to the Coleambally shed. Carl Avery will be the Coleambally Service Manager reporting to Sandy Massina the Branch Manager in Finley.

IN THIS ISSUE Arron’s message & Temora Techs

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Used machinery, Apprentices & Trainees

2

HPA O week & Welcome

3

TECSight iGrade & TerraCutta Demo Days 4 Farm Safety & Aftermarket Prism

5

Kuhn Demo at Alectown

6

Tractor Optimisation Clinic at Henty

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Header Drivers, Tractor Pull

8

Temora News

8

Admin News

9

Albury News

10

Oil Promotion

11

Employment & Memory Lane

12

Anniversary milestones this quarter 15 Years Andrew Lewis - Branch Manager Wagga 5 Years Henry Messner - Service Technician Wagga

Finally good luck with whatever agricultural activities you have over the next few months.

Two new techs for Temora

Craig Thorp - Service Manager Temora

We welcome Nick Maclagan and Alex Bryne to the Temora workshop. Nick spent a short period of time with Armstrong Machinery at Finley (which is now part of the Hutcheon and Pearce Group) before starting his apprenticeship with Westrac in Albury. After his time with Westrac, Nick made the move to Tasmania working for a farming company with a fleet of John Deere machinery. Nick had the opportunity to work with walker style machines, which will be a great experience to bring to the workshop and will be handy in the expansion of the header business.

Hutcheon & Pearce - High Performance

Alex completed his apprenticeship with McClintocks in Forbes before moving to Temora to join the green team. Alex also worked with Agman Services during the 2014 harvest helping with the daily servicing of the machines and also had the opportunity to operate the headers obtaining vital knowledge of how the machines work. Alex is turning his AMS experience that he gained working with Trimble into the John Deere system picking up the setup and operation very quickly.

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