Husqvarna Construction USA RGA Policy

RETURN OF GOODS POLICY 1. Husqvarna will always accept product returns in the following situations: a. Warranty-related, approved claims. b. Errors in order fulfilment provenly caused by Husqvarna: i. Lost shipments, ii. Damaged products, iii. Wrong quantity or wrong article (part) number.

2. Husqvarna may, at its sole discretion, accept product returns: a. When it is the customer’s choice to return the product, b. “Return to sender” returns.

3. The following products are not eligible to be returned: a. Any products which Return of Goods Authorization (RGA) was not duly processed, b. Special products, defined as such at Husqvarna’s discretion, and which include but is not limited to unique goods and/or customized products and/or private label items, c. Products that are deemed as obsolete and/or discontinued by Husqvarna.

4. For any return request, a return authorization number must be assigned by a Husqvarna Customer Solutions Representative to customer (Customer) prior to the return of the merchandise to Husqvarna.

5. Returns shall be requested within the following timeframes, counted as from the relevant date of invoice: a. Warranty-related claims – see end-user warranty statement terms and duration, depending on the product type at Warranty Policy, b. Errors in order fulfilment made by Husqvarna – sixty (60) days, c. Proven damage at the time of product delivery – five (5) days, d. “Return to sender” returns – five (5) business days of product being returned to sender, e. Customer’s choice to return – sixty (60) days.

6. Returned products (A) shall be new, unused, in resalable condition, and shall include all components and parts, in original and undamaged package (the latter not required for returns under Section 1(b)(ii)); (B) cannot have any dents, rust, dings, dealer markings, chipped paint, etc.; and (C) shall be accompanied by the RGA form attached when shipped. Failure by Customer to meet these conditions will cause product return to be denied, and product will be sent back to Customer, at Customer’s sole expense.

7. For all return requests, except for those listed in Section 1(b) above, Customer is responsible for the freight and shipping costs until delivery of the product to Husqvarna.

7.1. For Section 1 returns, the following documents shall be provided by Customer to Husqvarna for freight claim processing: a. The form available at Product Return Request or at Web Warranty, as applicable, b. A signed copy of the original Bill of Lading (BoL) and/or delivery receipt, c. Copy of the complete, original invoice showing all discounts, if any, d. Photographs to demonstrate condition of the packaging and/or product, and, e. Other support documentation.

7.2. Alleged damaged or lost shipment shall be documented in the BoL and/or delivery receipt with the transportation carrier at the time the goods are received by Customer, or at the time they should have been received by Customer for lost shipments.

8. For Section 1(b) returns, the additional terms below also apply: a. The form available at Product Return Request shall be completed by Customer and submitted to Husqvarna, b. Proof of shortage or damage (consignee copy of delivery receipt, copy of inspection report and detailed description of shortage or damage), v. 1.01.2024

b. Any allegation of damaged product shall be accompanied by evidence (pictures), and, c. In case of select long order or customized (OEM) orders, Husqvarna may offer Customer the option of either a replacement part or credit, at Customer’s discretion.

9. For Section 2(a) returns, the additional terms below also apply: a. Husqvarna does not accept return of the following items: i. Belts, ii. Gaskets (products made with rubber), iii. Paper or foam air filters, iv. Abrasive products, v. Obsolete or purged parts. b. Returns will be paid net price list in effect at the date of the original sale. There will be a deduction of ten percent (10%) from such net price list amount in case the original invoice is not made available by Customer to Husqvarna at the time of the return request. c. For diamond tools, if serial numbers are provided in lieu of the original invoice, actual invoice price will be compared with current net price (at the time of original sale) with standard category/tier discount. If current pricing is lower, that will be the amount to be credited to Customer.

10. RGAs will be closed if product is not returned and received by Husqvarna up to thirty (30) days after the date the RGA is issued by Husqvarna.

11. RGAs approved under Section 2 hereinabove will generate a fifteen percent (15%) restocking fee payable by Customer to Husqvarna, to be deducted by Husqvarna when processing the refund.

12. Refunds will be processed and made to Customer in thirty (30) days after Husqvarna receives the returned product in Husqvarna’s stock and confirms compliance with the requirements set forth in this Policy. Customer agrees that Husqvarna may offset credits generated by a return with any debits Customer has with Husqvarna, and such setoff will take place in the same 30 days’ term.

13. This policy may be changed at any time by Husqvarna, with or without prior notice, upon Husqvarna’s sole discretion.

v. 1.01.2024