FYI September 2023

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WELLNESS THE

Workplace health and wellbeing should be an integral part of company culture. It’s also a crucial element for business success and sustainability.

MEMBER NEWS AND INFORMATION businessnh.org.nz SEPTEMBER 2023 BNH Membership Survey Snapshot of our local business landscape pg 18 Sustainability Sustainability & Environmental Leadership Summit highlights pg 24 Community In Our Element’s life-affirming work pg 33
ISSUE

Fostering Workplace Health and Wellbeing

IN AN ERA where the lines between work and life are becoming increasingly blurred, ensuring the workplace health and wellbeing of employees is a strategic imperative for businesses.

Workplace health and wellbeing encompasses far more than just physical health; it extends to mental, emotional, and social aspects that contribute to an employee’s overall quality of life.

Proactively engaging in employees’ wellbeing involves creating a plan of action, like a workplace wellbeing policy. Regular check-ins with the team, recognising mental health hazards, and offering access to counselling, such as the Employee Assistance Programme (EAP Services).

Achieving a health aware culture doesn’t happen overnight; it requires a measured approach. Here are some strategies to consider:

• Offering flexible work arrangements

• Implementing wellness programs

• Managing workloads and pace effectively

• Encouraging work-life balance

• Providing healthcare and insurance benefits

When you invest in workplace health and wellbeing there are tangible benefits that can significantly impact employee performance. When employees are provided with the resources and support there are several positive outcomes.

• Enhanced productivity and focus

• Reduced absenteeism

• Improved job satisfaction and employee morale

• Lower turnover rates and recruitment costs

• Increased employee engagement and loyalty

In today’s competitive job market, having health and wellness initiatives in place

is an attractive proposition. Including a wellbeing programme or offering health benefits can give businesses a competitive edge when vying for top talent.

Promoting workplace health and wellbeing is not just an altruistic endeavour; it’s a strategic investment that can lead to substantial benefits for both employees and the business. When you create an environment that supports the physical, mental, and emotional health of your workforce, you’re not only ensuring happier and more engaged employees but also building a stronger, more resilient, and ultimately more successful organisation.

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Business North Harbour General Manager

Kevin O’Leary kevin@businessnh.org.nz

Advertising Bernadette Roberts comms@businessnh.org.nz

Editor Lizzie Brandon lizzie@writesphere.co.nz

Design Lewis Hurst lewis@hurstmedia.nz

Printer PrintLounge printlounge.co.nz

The

Welcome from the GM

THE BUDGET PRESSURES affecting many members, both as business owners and homeowners, which I highlighted in the June edition of FYI, show no signs of easing, as the Official Cash Rate (OCR) remained unchanged at 5.50% in August. Whilst the fact that there was no increase in the OCR was welcomed, the Reserve Bank Of New Zealand (RBNZ) has indicated that the OCR needs to remain at a “restrictive level” for the foreseeable future. Based on this narrative, some economic commentators are predicting that there could be another rise in the OCR later this year, and the rate is unlikely to start dropping until late 2024 or early 2025.

Unfortunately, this means that any financial pressures relating to high interest rates and the ever-increasing cost of goods, services, materials, and employee wages that members are facing look set to remain for quite some time. I sincerely hope that you are all able to continue to work your way through these difficult times as levels of business resilience are again put to the test.

In this edition, with Mental Health Awareness Week from 18 September, our cover story focuses on mental health and wellbeing – how a workplace can offer a culture and environment where it’s OK to talk about mental health issues, and everyone has

access to appropriate resources and other support. We should never be afraid to ask for help, whatever our position in an organisation, so we also look at self-care for business owners and offer some simple ideas on how to take care of yourself and your team.

Our community page features In Our Element, who provide training, employment and work experience through partnered companies and training providers to maximise employment potential for young adults living with mild intellectual disability, brain injury, neurodiversity or other barriers. You can’t help but be inspired by their story as they support young people to overcome their challenges by bringing some normality into their lives.

I hope you enjoy the content we have provided in this edition, and everyone at BNH looks forward to engaging with you and your team as you utilise our many programmes and services.

Thank you to our 2023-2024 SILVER PARTNERS

PO Box

3 BUSINESSNH .ORG.NZ FROM THE GM
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opinions expressed in this publication are not necessarily the views of the publishers. The publishers do not endorse any person, company or organisation that advertises in this publication.
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In Brief
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Asian Community News 10 Advocacy
BNH Partners
Cover Story
Professional Development: Spark
Members Survey
Professional Development: Dale Carnegie
Local Business Spotlight: Escapologist 24 Sustainability
Asian Business News 28 Transport 30 Crime Prevention 32 Property Matters
Community: In Our Element 14
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Thank you to our 2023-2024 PLATINUM PARTNERS North Harbour Thank you to our 2023-2024 GOLD PARTNERS Thank you to our Event PARTNERS Women in Business Business Capability Workshops North Harbour Asian Business Group

Supporting local tamariki with kai and kit

TE KURA KAUPAPA Māori o Te Raki Paewhenua children not only have full tummies but are the proud owners of a suite of new sports kit, thanks to their local Pita Pit.

The school in Ceres Court and twenty others around Auckland receive lunches from Pita Pit as part

of the Ministry of Education’s Ka Ora Ka Ako Healthy School Lunches programme. Apollo Drive Pita Pit staff have been rising at sunrise to supply over 963 lunches to the school this year.

Pita Pit has also sourced 1,200 sports balls to distribute at primary, intermediate, and senior schools and kura.

Duane Dalton, Pita Pit New Zealand CEO, and chair of the Tania Dalton Foundation in honour of his late wife, is eager to see even more Kiwi kids bolster their healthy eating habits with outdoor and device-free play and works with the foundation to provide the sports gear. “Giving kids the means to make healthier choices for their bodies not only sets them up for a great day at school, but for a better future as well. We’re always keen to help more schools.”

Franchisee Chen Pu from Apollo Drive Pita Pit was thrilled to present Te Kura Kaupapa Māori o Te Raki Paewhenua with the equipment, along with healthy lunches for the tamariki.

Auckland Climate Festival – a chance to celebrate, catalyse and accelerate climate action

THROUGHOUT SEPTEMBER, AUCKLANDERS are invited to engage in climate action with more than 150 (mostly free) events, initiatives, and activations happening across the region. The diverse calendar is co-curated with communities, businesses, mana whenua, and advocacy groups. There really is something for everyone – whether you’re looking to advance your sustainability career, be inspired to take action and do good in your community, learn more about the importance of bees, or gain an understanding of building regenerative cities.

Auckland Climate Festival founder, Michelle Kennedy, says: “It’s a space to celebrate the incredible mahi already going on—to actually see that there is a lot going on in such a wide range of spaces, across industries and communities—and to feel inspired and encouraged to know there are others committed to change.”

Find out more at aucklandclimatefestival.co.nz

Daylight saving begins on 24 September

SPRING IS IN the air – hopefully! According to a 2008 survey, 82 per cent of Kiwis approve of daylight saving in New Zealand. Here’s a potted history of how it came about.

1868 New Zealand officially set a national standard time, called New Zealand Mean Time, at 11 hours and 30 minutes ahead of Greenwich Mean Time (GMT).

1927 New Zealand first observed daylight saving time. The dates and time difference were changed several times over the following years.

1941 New Zealand summer time was extended by emergency regulations to cover the whole year.

1946 New Zealand summer time (12 hours in advance of GMT) was adopted as New Zealand standard time. Daylight saving time was effectively discontinued.

1974-5 Daylight saving (NZ standard time +1 hour) was trialled again in 1974 and introduced in 1975.

1985 Public attitudes were surveyed, and over the next few years, the period of daylight saving time was extended twice.

2006-7 Following public debate and a petition presented to Parliament, the daylight saving period was extended to its current dates of the last Sunday in September to the first Sunday of April.

SEPTEMBER 2023 FYI 4 IN BRIEF

Recycling bin ‘contamination’ costing Auckland ratepayers an extra $3 million a year

Items you can put in your kerbside recycling bin

• Glass bottles and glass jars

• Tin, steel and aluminium cans

• Plastic bottles and containers from your kitchen, bathroom and laundry (grades 1, 2 and 5 only)

• Pizza boxes (remove any leftover food)

• Newspapers, magazines, advertising mail and envelopes

• Paper and cardboard packaging, including egg cartons

Items you cannot put in your kerbside recycling bin

• Bagged rubbish or recycling

• Plastic bags/soft plastics

• Clothing, shoes and textiles

• Food waste

• Garden waste

THE AMOUNT OF non-recyclable material placed in Auckland kerbside recycling bins has doubled in three years.

In real terms, the recycling bin “contamination” rate has reached a record high of 22 per cent this year. This is costing Auckland ratepayers an extra $3 million per year as the council must sort and dispose of the contamination.

Some of the oddest things people have tried to recycle include a gun, a pig’s head, dialysis bags and tubes, a tent, tree stumps, concrete blocks, a Samurai sword, a bicycle, a small fridge, and microwaves.

“It might be obvious to many that these items should go nowhere near your kerbside recycling bin,” the council’s general manager of waste solutions, Parul Sood, said to Stuff

Chair of the Planning, Environment and Parks Committee Richard Hills

believes Aucklanders are committed to recycling.

“For Aucklanders, recycling is a way of life and people want to get it right. So, we’re asking Aucklanders to take extra care by making sure they understand how to recycle right. We all have a part to play in protecting our environment for future generations.”

Notification of road works and traffic disruption

BUSINESS NORTH HARBOUR always tries to advise members of potentially disruptive road works. However, we rely on contractors to provide advance notice of their schedule. Unfortunately, this doesn’t always happen – as was the case in August for the works on Piermark Drive.

If you receive information about road works near your premises, please get in touch with Sandra Craze (transport@businessnh.org.nz) so we can follow up, where necessary. Thank you.

• Medical waste (including facemasks)

• Chemicals and hazardous waste (including aerosols)

• Nappies and sanitary products

• Polystyrene

• Cookware, Pyrex®, drinking glasses

• Window glass, mirror glass, and light bulbs

• Electronic and electrical items

• Gas bottles

• Batteries - lithium batteries can explode and have been known to cause fires in recycling trucks

If in doubt, visit aucklandcouncil.govt.nz/ rubbish-recycling/Pages/getrid-unwanted-items.aspx

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BUSINESSNH
IN BRIEF
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SEPTEMBER 2023 FYI 6 PAST EVENTS Business After 5: Networking and Business Showcase 15 June Sustainability and Environmental Leadership Summit 29 June

3 August

31 August

Women in Business, sponsored by

7 BUSINESSNH .ORG.NZ PAST EVENTS
wait, there’s more!
Paul: A
But
Suzanne
story of inspiration, motivation and resilience
Business After 5: Network and Nibbles: hosted by Regus

Upcoming Events

SEPTEMBER

21 2023 Pre-Election Luncheon

Time: 12.00 pm-2.00 pm

Venue: National Hockey Stadium, 159 Bush Road, Rosedale (entry via Gate A)

On Saturday 14 October 2023, New Zealand will hold its General Election. The Business North Harbour 2023 Pre-election Luncheon will provide our members with a platform to hear directly from a key representative from each of the main political parties in New Zealand. Representatives from the following political parties (listed in party alphabetical order) will be in attendance:

ACT New Zealand: Hon David Seymour

Green Party: Hūhana Lyndon

New Zealand First: Tanya Unkovich

New Zealand Labour Party:

Hon Grant Robertson

New Zealand National Party:

Hon Nicola Willis

27 Business Capability Workshop: Thrifty Marketing Tactics with Bex Taylor-Haskel, Marketing Manager, Events at Stuff

Time: 12.00 pm-2.00 pm

Venue: Business North Harbour, Level 1, 322 Rosedale Road, Rosedale

This interactive and practical event is designed to equip participants with cost-effective marketing strategies and techniques. This workshop is perfect for anyone seeking to maximise their marketing efforts on a limited budget.

OCTOBER

3 North Harbour Asian Business Group Community Connect event

Time: 10.00 am – 2.00 pm

Venue: North Shore Golf Club, 51 Appleby Road, Albany

Come along and cultivate a stronger sense of community and unity among the diverse Asian population in the North Harbour Business Improvement District (BID). Presented by Business North Harbour and Asian Family Services.

5 Business After 5: Network and Nibbles, hosted by Spark Business Hub Auckland North

Time: 5.30 pm-7.30 pm

Venue: 112 Bush Road, Rosedale

Discover the power of connections and forge new partnerships in a vibrant atmosphere filled with like-minded professionals.

18 Wellbeing Warrant of Fitness Day

Time: 10.00 am – 2:00 pm

Venue: National Hockey Stadium, 159 Bush Road, Rosedale (entry via Gate A)

We’ve joined forces with Asian Family Services and a team of passionate health care professionals who are ready to alter your health journey, with an incredible FREE Health Check Day for both physical and mental wellbeing.

NOVEMBER

17 Business Excellence Awards 2023

Gala Dinner

Time: 7.00 pm until late

Venue: National Hockey Stadium, 159 Bush Road, Rosedale (entry via Gate A)

Entries close 30 September

Finalists announced 15 October

COLLECTION

SEPTEMBER 2023 FYI 8  1 &  2 SEPTEMBER
INORGANIC
REUSABLES // EWASTE // GENERAL
BUSINESSNH.ORG.NZ/INORGANIC DIARY DATES
   3
INORGANIC
To find out more and make your bookings, go to businessnh.org.nz

Exploring the great outdoors: how SUVs can elevate wellbeing and outdoor adventures

IN TODAY’S FAST-PACED world, finding moments of peace and connection with nature has become increasingly essential. Hyundai SUVs have emerged as versatile vehicles, not only providing comfort and convenience but also serving as gateways to unforgettable outdoor experiences. They can enhance your wellbeing, whether you’re embarking on a rugged off-road journey or simply seeking solace in nature’s embrace.

SUVs like the Santa Fe Hybrid are tailored to help you embrace outdoor adventures. The spacious interiors offer ample room for storing sports equipment, hiking gear, and camping essentials, making every outdoor experience easy to organise. Mountain bikers, kayakers and weekend campers can enjoy the spacious cargo area and accessories like the roof rack systems ensuring your equipment is stowed securely, leaving you more time to relish the journey.

For those seeking to take their outdoor pursuits to the next level, the Santa Fe and Tucson can be equipped with towing capabilities. From trailers, horse floats, and boats to dirt bikes, they effortlessly haul your gear to your chosen destination, opening up a world of possibilities for adrenaline-fuelled excursions, maybe even off the beaten track.

Safety is always paramount, and the Santa Fe Hybrid, Tucson Hybrid, and Santa Fe PHEV are leading the charge. These SUVs are equipped with advanced safety technologies that provide an extra layer of confidence for off-road adventurers, such as Forward Collision Avoidance (FCA), Lane-Keep Assist (LKA) and Remote Smart-Park Assist (RSPA), to name a few. Hyundai’s all-wheel-drive (AWD) vehicles feature extra systems like hill descent control, and terrain management systems, ensuring you can navigate uneven trails with precision and peace of mind.

Beyond the mechanical features, a trusty SUV can facilitate moments of connection with Aotearoa’s beautiful backyard. Whether a spontaneous road trip to a nearby national park or a weekend camping getaway, SUVs are designed to make the travelling just as enjoyable as the destination. The panoramic views and expansive windows allow passengers to revel in the scenery and find tranquillity in the journey.

Experiences are arguably more treasured than possessions. SUVs have evolved to become catalysts for meaningful outdoor adventures – boosting physical and mental health and creating those oh-so-valuable memories.

When you’re ready to enhance your outdoor experiences, Hyundai North Harbour’s friendly team is here to guide you through our range of SUVs, including the family-friendly Hybrid Santa Fe and the innovative Hybrid Tucson or, if you’re wanting to go electric, the Santa Fe PHEV.

And it gets even better! While stocks last, we’re offering copies of Driven, Hayden Paddon’s inspiring book about following his racing dreams. Visit our team and pick up a copy of this captivating read. It’s our way of celebrating your journey towards wellbeing and adventure.

Chasing sunsets, taking your family on an unforgettable road trip, or traversing untamed trails – whatever your outdoor dream, we can help you find the right vehicle for your next adventure.

175 Wairau Road, Glenfield, Auckland 0627

09 950 7364

northharbour@inghamdriven.nz

northharbourhyundai.co.nz

9 BUSINESSNH .ORG.NZ PLATINUM PARTNER
For families, SUVs offer the promise of shared memories. Pack up the kids, load up the bikes, and hit the road for a day of family fun. Hyundai Santa Fe Hyundai Tucson
N orth Harbour

I HAVE MADE written submissions to Auckland Council on Auckland’s Future Development Strategy proposals and their Storm Recovery and Resilience Consultation. Additionally, I have provided feedback to Upper Harbour Local Board (UHLB) on their Draft Local Board Plan 2023 and to Auckland Transport (AT) on their Regional Public Transport Plan.

All of our formal submissions can be viewed at businessnh.org.nz/ formal-submissions

Informal advocacy opportunities have included my quarterly meeting with John

Watson and Wayne Walker, our two Albany Ward councillors, and UHLB.

The councillors were keen to discuss the development of a local Emergency Response Plan following the floods earlier in the year and how to address the issues resulting from AT’s poor reliability and delivery of public transport services, which have seen people returning to car travel at a time when we need to be reducing our emissions.

UHLB is looking to work with BNH to develop the local Emergency Response Plan and the feasibility of additional crime prevention initiatives. Board members are also keen to identify areas for collaboration with BNH once the Local Board Plan 2023 is adopted.

Finally, BNH continues to encourage consumers to buy local and utilise locally available goods and services whenever possible.

SEPTEMBER 2023 FYI ADVOCACY
Following what was a relatively quiet period, opportunities for formal submissions have suddenly come thick and fast, with a variety of stakeholders seeking feedback on a number of different proposals.
REDUCE LANDFILL & HELP SAVE THE PLANET BIN + FIRST 6 COLLECTIONS FREE! SIGN UP TO OUR FOOD WASTE SERVICE TODAY businessnh.org.nz/foodwastecollection Contact Dave on 021 560 287 to find out more TERMS & CONDITIONS APPLY Support through collaboration
A career in mental health and addictions is incredibly rewarding Ember Korowai Takitini is a leading employer in the sector If you want to work in the community you live in and help to make it a better place, Ember could be for you. Scan the QR code www.careers.ember.org.nz Apply today LIVE LOCAL, WORK LOCAL, SERVE YOUR LOCAL COMMUNITY Jobs available now Join Ember and leave work happy

Local business leaders

Introducing BNH Partners 2023/24

PLATINUM PARTNERS

1ST YEAR

N orth Harbour

Your authorised Hyundai car dealer for sales, service, and parts in Auckland. The friendly team looks forward to welcoming you to experience what it means to be a valued Ingham customer.

inghamdriven.nz/hyundai-north-harbour

GOLD PARTNERS

7TH YEAR

A stunning 27-hole course, spanning nearly 180 acres of parkland. Superb facilities for corporate events and private functions. northshoregolfclub.co.nz

6TH YEAR

Consistently ranked in the top 10 Wyndham properties in the Southeast Asia and Pacific Region, based on customer feedback. ramadaalbany.co.nz

5TH YEAR

Offering New Zealanders a smarter, customised approach to vehicle investigation, sourcing, leasing, and finance. driveline.co.nz

4TH YEAR

A diverse business covering advertising, design, web development, printing, publishing, display, exhibition, and signage. benefitz.co.nz

3RD YEAR

Building positive relationships leads to profitable results. For over a century, Dale Carnegie has been improving individual and business performance around the world.

dalecarnegie.co.nz

Technology experts providing business owners with solutions that enable their organisations to be secure, resilient, and productive.

spark.co.nz/business/contactus/ business-hubs/aucklandnorth.html

BUSINESS NORTH HARBOUR introduced Gold Sponsorship 16 years ago. It was designed so that organisations could raise their profiles and demonstrate their focus on, for, and with the local business community. The programme has evolved to offer participants more opportunities and greater impact, so it now includes Platinum, Silver, and Event Category options. To further underscore the collaborative approach, Sponsors are now called Partners.

1ST YEAR

Ember Services blends professional expertise and lived experience to provide mental health, alcohol and other drug and intellectual disability support services throughout New Zealand’s north island. Ember’s vision is an Aotearoa where everyone is supported to be who and what they want to be. ember.org.nz

1ST YEAR

Help your staff prioritise health for a happier and more productive team. HealthNow’s simple and effective financial tools solve common payment headaches for both health users and providers. healthnow.co.nz

Ultimate Pools are the authorised dealers for Compass Pools NZ, installing pools in north and west Auckland. Each pool is installed with the care and attention to detail we would want if it were our own pool. ultimatepools.co.nz

For over 30 years, Parkland Products have been New Zealand’s leading provider of world-class irrigation and turf maintenance products and services. We can help you with achieving quality turf, beautiful landscaping, and efficient water management systems. parkland.co.nz

SILVER PARTNERS

2ND YEAR

A dynamic, creative, one-stop sign and display shop. Our mantra: Start with Great Design! designation.co.nz

“Our aim is to protect your assets and your people’s livelihoods against intruder interference at reasonable rates.”

vanguardsecurity.co.nz

SEPTEMBER 2023 FYI 12 BUSINESS NORTH HARBOUR PARTNERS 2023/24

1ST YEAR

Leading by innovating, Climber Property redefines property management. We’ve specialised in residential property management and have been serving New Zealanders for over 15 years. climberproperty.com

One of 2021’s Iconic Auckland Eats 100, this cosy café’s offerings include authentic banh mi. “A wonderful combination of flavours and textures … this is the perfect sandwich.” (Lincoln Tan, NZ Herald) ddg.nz

Delicious gift baskets and chocolate flowers direct to your door. Edible Blooms New Zealand offers a unique twist on flowers and gift hampers. Delivering smiles every day. edibleblooms.co.nz

Oxygen offers high-quality business process outsourcing services to companies worldwide. Our services include customer support, data entry, general administration, accounting, messaging services, and more. oxygenoutsourcing.co.nz

Founded in 2004 and offering 30 different flavours, Valentino’s Gelato is a familyoperated business. After being in retail for 12 years, Valentino now concentrates solely on wholesale.

valentinosgelato.co.nz

EVENT CATEGORY PARTNERS

1ST YEAR

WOMEN IN BUSINESS

An outsourced contact centre with a lot of experience and even more heart. Available 24 hours a day, seven days a week.

phoneplus.co.nz

NORTH HARBOUR ASIAN BUSINESS GROUP

Asian Family Services is the only provider for Asian people affected by gambling harm/mental health issues in New Zealand. asianfamilyservices.nz

BUSINESS CAPABILITY WORKSHOPS

We understand the complicated stuff so we can simply talk with you. Whether you need business insurance or personal insurance, we give you the advice you’re looking for.

bolsterriskmanagement.com

13 BUSINESSNH .ORG.NZ BUSINESS NORTH HARBOUR PARTNERS 2023/24

WELLNESS ISSUE THE

RESEARCH CONDUCTED BY PricewaterhouseCoopers for the Australian Government National Mental Health Commission found that for every dollar spent on creating a mentally healthy workplace, an organisation can expect a return on investment (ROI) of $2.30. European studies go even further, suggesting that for every Euro spent on workplace wellbeing, there is an ROI of up to €4.8, due to reduced absenteeism.

What is a mentally healthy workplace? How can business owners – who are already wearing multiple hats and juggling numerous priorities – ensure they are looking after their own wellbeing as well as that of their employees?

My Everyday Wellbeing is an award-winning online platform and programme for businesses and their employees. It offers subscribers an abundance of expert advice, videos, podcasts, and other practical tools, supported by a team of specialists. The scope is broad, covering everything from diet and nutrition to sleep and fatigue to financial wellbeing. The goal is to “inspire your staff to be healthier and happier with science-based tools they’ll actually use!”

Tim Mehrtens is the director of workplace wellbeing. He confirms that learning about mental health in the workplace is where many subscribers want to start.

“Talking about mental health can feel scary, especially if you can’t draw on personal experience with poor mental health. But not talking about it creates a self-perpetuating cycle. The less it’s talked about, the more the stigma grows.

“We need to break this cycle, and to do this we must address the issue proactively, strategically and thoughtfully.”

Tim highlights the responsibility that businesses have to their kaimahi (staff) to create an open and safe environment – with a real sense of belonging – that allows staff to bring their whole selves to work. “Leaders at all levels need to put mental health ‘on the table’, to kōrero (chat) about it themselves, invite others to kōrero about it and do the mahi (work) to actively develop resources and strategies that support their employees. Doing this will help reduce mental health stigma while improving the likelihood that staff feel happier, more confident and more productive.”

For business owners and managers who want to create a culture of openness and encourage meaningful conversations about mental health, Tim offers these tips.

Talk about health holistically

“You don’t have to lead with mental health. It’s helpful when leaders are willing to share their own struggles, too, because it normalises the discussion. You might try, ‘My hayfever is keeping me up at night – and so is my anxiety. I’m struggling to get a solid night’s sleep when I’m worried about inflation and the cost of living. How about you? What’s keeping you up at night?’”

Recognise the powerful impact of physical health

“Physical and mental wellbeing are intrinsically linked. In my experience, exercising regularly and choosing a nutrient-dense diet gives us an enormous sense of wellbeing. When your body is feeling healthy and well, it reduces the cognitive load and overwhelm in your brain.”

Listen; really listen

“Allow someone to talk out their problems; this helps the other person feel heard. Listen to understand rather than

14
Workplace health and wellbeing should be an integral part of company culture. It’s also a crucial element for business success and sustainability.
Tim Mehrtens

to respond. Most people are not looking for solutions to their problems but, rather, a listening ear that is supportive, understanding and compassionate.”

Don’t try to fix people

“Business leaders often succeed by navigating difficult situations and solving complex problems. But people don’t like to be ‘fixed’, so don’t try. Most of the time, people are looking for a place where they feel safe enough to discuss their feelings and situation; rarely are they looking for you to change the situation for them.

“Be a bridge to resources rather than being the resource yourself. If someone shares that they are struggling, try asking open-ended questions, like:

• ‘What would be most helpful to you right now?’

• ‘What can I take off your plate?’

• ‘What could we do to support you?’

• ‘Let’s discuss the resources we have available here, and what else you might need.’”

Business owners also have a responsibility to themselves

An employer taking care of their employees is only one part of workplace wellbeing. They also need to take care of themselves. After all, as Tim observes, “You’re not a selfish person for looking after yourself – just a happier, healthier one. You can’t pour from an empty cup!”

A significant barrier to self-care might be not knowing how to recognise when we are struggling to cope. “And, when we are struggling, it can be extremely tough to plan, set goals, and stay positive.”

Be kind to yourself, Tim urges. “Be brave and acknowledge to yourself that you are going through a tough time. Know that you don’t need a plan or a programme at the start. Just allow yourself to take a time-out from the negative impacts in your life.”

Meditation, disconnecting from technology, and exercise are all recommended self-care techniques, but they might not be suitable for you at the

Learning a new skill can boost self-confidence and provide a sense of achievement. It’s also a great way to connect with others.

outset. “The key is to choose self-care routines, actions, activities, and strategies that hold meaning for you and are attainable and sustainable.”

Each person’s self-care needs are unique; they need to match the individual’s current abilities and circumstances. “However, the one thing we all should do is reach out to others when we are struggling – and we all struggle from time to time. Sometimes we just need a little help. That’s ok. Again, no plans or outcomes are needed; just talking to a trusted friend or family member can help.”

When tough times happen, it’s important to focus on doing things that are helpful, not harmful. “Concentrate on the things you can control, change or influence, and give yourself permission to ask for help when you need it.”

“Pleasant”, “unpleasant”, and even “neutral” emotions are normal and valid

parts of the human experience. “We should embrace them for what they are and not be too self-critical about feeling them.

“We often hear that the goal in life is the pursuit of happiness, but realistically, happiness is just one of many emotions we experience. Instead, it’s more meaningful to find our sense of purpose and align our lives with that. When we do this, we will naturally experience more pleasant emotions and less unpleasant ones.

“Adam Corke, a mindfulness coach and surfing enthusiast, once told me, ‘Feelings are much like waves. We can’t stop them coming, but we can choose which ones to surf.’”

Like physical health, mental wellbeing takes daily practice. It means developing positive habits over time that will bring about behaviour change and make the difference.

“We can all play a part in changing the perceptions of mental health and creating a safe environment for those who are struggling to be able to talk.”

To find out more about how My Everyday Wellbeing could support you and your employees’ health, go to myeverydaywellbeing.com/ workplace-wellbeing

BUSINESSNH .ORG.NZ COVER STORY 15
Self-care could mean allowing yourself to take a day of rest and a break from things.
“You’re not a selfish person for looking after yourself - just a happier, healthier one. You can’t pour from an empty cup!”

Healthier lunches – for you and your wallet

GET MOVING in the office

THE AVERAGE WESTERNER sits for about 10 hours a day. And that’s a real worry, given that excessive sitting has been linked to conditions like heart disease, diabetes, and poor mental health.

Here are 10 simple ways to help make your working day a little more active:

1. Ask your employer to consider investing in a standing desk, so you can break up long periods of sitting with standing.

2. Arrange a “walking meeting” outside a few times each month instead of in the boardroom.

3. If leaving the office for a walk isn’t a realistic option, organise a “standing meeting” instead.

4. Step away from your desk to eat. Walk to the kitchen or a pleasant outdoor space to mindfully enjoy your lunch.

5. Hop off the bus a stop or two early on your way to work and walk the rest of the way.

6. Set a mid-morning and mid-afternoon reminder to stand up and stretch. Get your colleagues to join in!

7. Say goodbye to the lift. Climbing stairs for just 10 minutes burns 500 kilojoules (120 calories).

8. Keep a small glass of water on your desk each day. As well as hydrating you, it will give you a good reason to walk over to the water cooler regularly.

9. Set hourly reminders that prompt you to get up and move about the workplace for a minute.

10. Move those muscles while you type! There are plenty of gentle desk exercises, like seated heel raises, seated crunches, or bicep curls.

Excerpts from ‘Deskexercise: 20 ways to get moving at work” from My Everyday Wellbeing. Reproduced with permission.

CLAIRE TURNBULL IS an NZ registered nutritionist with a diploma in psychology, and a member of the My Everyday Wellbeing team. Here are her top tips for nourishing working lunches that are easy to prepare and budget-friendly.

Plan!

It all starts here. If you’re always eating “on the go”, you’ll grab whatever’s readily available right then. Instead, look at your diary ahead of time, and see where you’ll be and when – and how you could take your lunch with you.

Flip the ratio

Manage the carbs; make the veges and protein the stars of the show.

Begin

‘habit-stacking’

As you’re cooking dinner, boil a couple of eggs, prep some veges, or mix up

Eggs are an excellent source of protein. Pack your omelette or frittata with as many veges as you can.

some tuna and sweetcorn for tomorrow’s lunch. Roast a few more veges or an extra portion of chicken.

Make a big batch

A $6 cabbage can go a long way! Prep slaw every weekend. Shred the cabbage and pop it in a bag with some kitchen paper. Grate some carrots and put these in a separate bag. Mix them daily (to stop sogginess).

Love your lentils

Hearty soups, packed with lentils, chickpeas, or pulses, are nutritious, affordable, and can help you feel fuller for longer. While dealing with Sunday dinner, get another pan on the hob to cook up your weekday lunch soup.

Need some inspiration? There are loads of tasty and affordable recipes on Claire’s website: claireturnbull.co.nz/recipes-newsideas

COVER STORY SEPTEMBER 2023 FYI 16
Claire Turnbull

–new research

IN A NEW report, IDC (International Data Corporation) predicts that by 2026, New Zealand enterprises that do not effectively address their organisation’s talent and digital skills gap will constrain revenue growth opportunities by 20 per cent due to job attrition and underperforming teams.

In addition, organisations in Aotearoa that invested in hybrid working technology solutions were addressing talent shortages more urgently as well as experiencing an average 27 per cent improvement across multiple business metrics (particularly user experience and satisfaction), profitability, innovation success rates, and increased business agility.

The research of IDC InfoBrief Building Resilient Modern Workplaces delves into productivity and collaboration in the “future of work” and modern workplaces.

“As a result of the uncertainties related to geopolitical tensions, inflation, supply chain disruptions, and managing the impact of the Covid-19 pandemic, workplace transformation is now a top priority area of investment. However, many organisations lack the expertise and digital skills to carry out workplace transformation initiatives,” says Louise Francis of IDC New Zealand. “In addition, our research found that New Zealand enterprises were able to address their skills gaps more urgently through faster technology deployment and enhanced user experiences.”

The barriers to building resilient modern workplaces

Many New Zealanders became familiar with remote working during Covid-19, but 58 per cent of organisations are

not fully prepared to meet the needs of hybrid workers. The report cites effective and accessible IT support for remote workers, along with accessing expertise, remote access to data, applications and content, and visibility and management of trusted devices as some of the barriers to building a resilient modern workplace.

Spark Business Hub Auckland North can help you strengthen your organisation

Aaron Redwood, Kym Dunning and the team are here to support your business. They’re small business owners too, so they understand not only the technological challenges SMEs face but every day’s multiple priorities and task-juggling.

Aaron says the team’s work typically focuses on three key areas:

• Enablement

• Flexibility

• Connectivity

“Being able to offer a work-from-home option is often crucial. We use up-to-theminute technology so that our customers can work safely anywhere.

“It’s imperative to have the appropriate technology stack to ensure systems are secure, along with data and privacy

whilst working from home, the office, or even the beach! That’s why we’re a mobility provider end to end.”

Customers can enjoy the ongoing benefits of:

• Managed Microsoft 365

• Azure virtual desktop

• Cloud phone systems and contact centre solutions (allowing calls anywhere)

• 4G/5G data in most areas

“We also offer cyber-security training to help customers identify and avoid many of the common pitfalls.”

The next few years may be challenging, and businesses should act now to avoid being left behind or losing valuable talent.

Aaron sums up, “Our team is available to offer solutions that work towards enabling pathways to improved work-life balance for employers and employees. Ultimately, we’re here to help safeguard our customers’ long-term business success.”

To find out how Spark’s local team could support your business, please get in touch. 0800 482 746 HubAucklandNorth@spark.co.nz

Hub

17 BUSINESSNH .ORG.NZ PROFESSIONAL DEVELOPMENT: SPARK BUSINESS HUB AUCKLAND NORTH
BUSINESS I .T. NE EDS SUPPORTING YOUR
FIND YOUR BUSINESS EDGE Business
LOCALS LIKE YOU
...businesses should act now to avoid being left behind or losing valuable talent.
Organisations that do not address their talent and digital skills gap could experience a 20 per cent fall in revenue growth

You talk; BNH listens

Business North Harbour’s (BNH’s) primary purpose is to support members’ economic growth and prosperity. Our services and events are designed to help local business owners, employees, and commercial property owners to connect, communicate, and collaborate.

TO ENSURE WE remain focused on your priorities, and to gain a real-world understanding of our Business Improvement District, we always want members to share their opinions and tell us their areas of need. And, once a year, we invite you to participate in a survey. This not only helps us determine BNH’s programme of events and other initiatives, it also provides a snapshot of the local business community.

This year’s survey was conducted from 11 April to 22 May via BNH’s e-newsletter, website, and social media (Facebook and LinkedIn).

Here’s a summary of what you told us.

Who participated in this survey?

What language does your business predominantly use for communication with customers and stakeholders?

100% English

8.82% Mandarin Chinese

3.68% Korean

1.47% Other (Filipino)

What size is your business?

BNH MEMBERSHIP SURVEY SEPTEMBER 2023 FYI 18
Business Owner/CEO/ Senior Management Employee Property Owner Contractor 70.22% 20.22% 14.61% 0.56% 27.27% 10.1% 17.17% 28.28% 3.03% 11.11% 3.03% 1 2 to 5 6 to 10 11 to 20 21 to 50 51 to 100 100+
Do you receive our fortnightly e-newsletter? 91.18% Yes No
BUSINESSNH .ORG.NZ BNH MEMBERSHIP SURVEY 19
1 being not important at all, 5 being very important
How important are the following to you and your
business on a scale of
1-5?
0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 3.73 Member Communications 3.08 Online Business Directory 3.59 Events & Workshops 3.56 Networking Events 2.12 Pallet & Cardboard Box Swaps 3.71 Transport & Traffic Congestion 3.46 Advocacy 2.61 BNH Mentoring Programme 2.62 Food Waste & Office Inorganic Collections 2.91 Partnership Opportunities 2.65 Free or low-cost use of BNH Training/Meeting Room 2.37 Paid Advertising 3.48 Security & Crime Prevention 0 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% None of the Above 30.63% 3.08 Events & Workshops 46.88% Pallet & Cardboard Box Swaps 3.13% Paid Advertising 5.00% BNH Mentoring Programme 5.63% Partnership Opportunities 6.88% Security & Crime Prevention 7.50% Food Waste & Office Inorganic Collections 7.50% Free or low-cost use of BNH Training/Meeting Room 8.75% Transport & Traffic Congestion 10.63% Advocacy 13.75% Online Business Directory 25.62% Member Communications 33.13% Networking Events 36.88%
Of the services we offer our members, which do you currently take advantage of?

1 being not important at all, 5 being very important

What are your most important business goals for the next 12 months?

Other includes:

– Staff training

– Increase profitability

– Recruit distributors

– Go paperless

– Maintain status quo

– Manage recession

BNH MEMBERSHIP SURVEY SEPTEMBER 2023 FYI 20 4.0 3.5 4.5 3.0 2.5 2.0 1.5 1.0 0.5 0 4.15 BNH Communications 4.08 BNH Events 3.82 BNH Programmes 4.01 BNH Services 80% 70% 60% 50% 40% 30% 20% 10% 0% 67.65% Increase revenue 21.32% Expand into new markets 47.79% Increase customer base 14.71% Launch new products/services 47.79% Improve operational efficiency 11.76% Other
Please rate the following on a scale of 1-5.
44.93% Networking opportunities 39.13% Marketing and social media 28.26% Business strategy and planning 26.09% Employee engagement 26.09% Health and wellbeing 25.36% Crime prevention 23.91% Information technology (IT)
Please select the areas where support would be most beneficial for your business, through training and events provided by BNH. Top 7 responses.

Developing a culture of wellbeing and safety

Today’s business environment is filled with setbacks, unexpected challenges, and uncertainty. Change is the new normal, and the potential impact on the wellbeing and safety of our people needs to be at the forefront of our thinking. Few business owners are in a position to change the environment in which we operate; we can only control how we prepare and respond. Creating a culture of safety and wellbeing has become increasingly critical for businesses and leaders who hope to accelerate performance and capitalise on the opportunities that this changing landscape produces.

THE REAL ESSENCE of company culture is in the unconscious thoughts that drive employees’ decisions and behaviours each day. Thus, it determines how employees see themselves as part of the organisation, how they relate to their teams and leadership, and how secure and psychologically safe they feel along with the required framework to build resilience, all whilst understanding the business overall.

Culture stems from shared learning, and the emergence of new ways of working can complicate the development of a company’s culture. The current hybrid model may lack the faceto-face intimacy that can speed the creation of trusting relationships, and some working relationships may be transient (in the case of ad hoc teams and contract employees).

In these challenging times, taking the necessary steps to create a culture of wellbeing and safety is easily overshadowed by what are often seen as more immediate needs. But, in today’s rapidly changing environment, three key focus points are now more important than ever for leaders to create this cultural transformation.

Engagement

Engaging employees is not a simple paint-by-number exercise; it’s a complex process with its foundations firmly in the relationship between the individual and their direct leader or manager. Great leaders know their people well because this understanding of the individual allows them to predict whether a particular situation or event will elicit a specific emotion from the individual – one that increases the employee’s engagement – or not. When it comes to their performance, the emotions employees are feeling can be as crucial as the skills and knowledge they bring to their roles. This is doubly so for their mental wellbeing and safety.

Resilience

Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterised by the capacity to cope, recover and learn from them. Underpinning those

behaviours are attitudes that support a mindset open to information and primed to succeed — specifically, a positive attitude and confidence in one’s abilities. Adversity at work exists in many forms. It may include crises or traumatic events, or it may come in the form of lower intensity but high-frequency or extended stressful circumstances. Prolonged uncertainty, significant failures, conflict with colleagues or superiors, exhausting workloads, having little control over one’s job, being denied recognition, working in isolation, unfair working conditions or values conflicts on the job. Even positive changes, progress, and increased responsibility can create adverse or stressful situations.

Psychological safety

Psychological safety refers to a person’s perception of the consequences of taking an interpersonal risk, sharing an opinion, raising a difficult issue, and expressing

their concerns, worries or feelings. Do employees fear being seen in a bad light or treated as ignorant, incompetent, negative, or disruptive if they take such a risk? It’s hard to say how common psychological safety is in the workplace (not as common as we’d like it to be). Still, we know from our research how uncommon some of the essential elements of psychological safety are.

For instance, only one in four employees interviewed by Dale Carnegie strongly agree that people they work with are encouraged to express their opinions or feelings, and just 30 per cent say that trusting relationships with their leader or manager were the norm. In all of our research, however, one thing stands out tall: the need for leaders and businesses to develop and cultivate psychological safety within their teams.

Ph: 0800 328 7246

E: simon@dalecarnegie.co.nz

dalecarnegie.co.nz

21
BUSINESSNH .ORG.NZ PROFESSIONAL DEVELOPMENT: DALE CARNEGIE
We know from our research how uncommon some of the essential elements of psychological safety are

Unlocking a passion for puzzles

WHEN ALASTAIR WRIGHT was an accountant in the construction industry, he would help his clients figure out their numbers. Now, as the business owner and chief gamemaster of Escapologist on Rosedale Road, his customers have to do the figuring out!

North Harbour’s first and only escape rooms opened in April. The business has already won over a loyal customer base, earning more than 30 five-star Google reviews.

Originally from Yorkshire, Alastair suspects he would always have taken the plunge and started his passion business. He acknowledges, though, that Covid probably accelerated the process. “My wife’s a doctor, so she was working throughout the lockdowns. The construction industry slowed, and while working part-time from home and taking care of the children, I had more time to consider what I really wanted to do.”

Ideas started to evolve; first, the overall concepts for the rooms and then, the puzzles within. The hunt for premises began. “It was always going to be in this area,” Alastair affirms. “We live close by, and I saw the university as a great source of customers and staff.”

For anyone unfamiliar with escape rooms, the premise is simple: solve a series of challenges or riddles within a set time to unlock the room in which you’re “trapped”. You don’t need any specialist knowledge; it’s more about common sense, problem-solving, and maybe a sprinkle of magic.

Although the concept of a space containing multiple puzzles is not new

– remember TV programmes like The Adventure Game in the ’80s and The Crystal Maze in the ’90s – the first modern escape room is widely traced to Kyoto, Japan, in 2007. Now, at least one source suggests there are more than 5,000 worldwide, spanning 88 countries1

Escapologist has two rooms, Dragon’s Treasure and Night at the Speakeasy. The storylines and challenges have been thoughtfully designed to cater for everyone, including families with young children, groups of friends, date nights, and team-building events.

The puzzles combine hands-on problem-solving, technology and atmospheric sound effects with the personal, human touch of the gamemaster. Someone at

the control desk always keeps an eye on proceedings and can provide a gentle hint if a team seems to be struggling. “I always check before offering help, especially if they’re real enthusiasts,” says Alastair.

Beating the puzzles is its own reward. It’s also a great way to keep our brains active, especially as we grow older, and Alastair welcomes groups from local retirement villages. “None of them have done an escape room before, but they all love it,” he smiles. “We tailor the rooms for them, providing chairs and speaking the clues rather than playing the usual recordings.

“It’s no trouble, and their enjoyment makes any extra effort worthwhile.”

Escapologist’s magical quest and mission to evade Prohibition-era cops will soon be complemented by a fairy tale, when a third room, inspired by Grimm’s Hansel and Gretel, opens in October. “I think one player will start in the witch’s oven!”

Reflecting on his first five months in business, Alastair says there’s been one delightful surprise. “I knew I’d enjoy running the games, but I hadn’t anticipated how much fun interacting with the players would be. When people arrive, you can judge their characters pretty quickly. A bit of banter and giggling during the game briefing, and we’re all in such a happy frame of mind.”

Currently, about 80 per cent of Escapologist customers are private bookings. It’s hoped that corporate business will increase in the run-up to Christmas as organisations seek entertaining end-ofyear activities for their teams.

1 www.buyescapegames.com/escape-room-listings/

SEPTEMBER 2023 FYI 22
BUSINESS SPOTLIGHT: ESCAPOLOGIST
Night at the Speakeasy transports players to New York in 1925. “Your evening is interrupted by a raid! The challenge is to escape through the side door before the police break in through the front.” Alastair and his wife Mary are long-time escape room fans. “We’ve visited about 40 in the UK and New Zealand.”

on cashflow!

Cash is king

WE’VE HEARD THIS a lot over the past 24 months. Everyone’s primary concerns are still how do we preserve, protect, and manage cashflow better?

As part of your financial strategy, now could be an appropriate time to review how you manage your company vehicles, and the “new vs used” equation.

In this regard, we’re often asked about a “new vs secondhand option”. Indeed, enquiries on second-hand leasing are up more than 400 per cent over the last 12 months. Along with the normal run of ex-lease vehicles coming online each month, we have also developed unique partnerships with selected dealers nationwide. Second-hand vehicles present some excellent savings, not only with financing costs but also fringe benefit tax (FBT) savings, which are sometimes overlooked. You can find our latest listings on our website.

Driveline’s experienced consultants can help you figure out the best vehicle for you. They go to market to negotiate the best deal for that vehicle, and finally they work through the right finance option for you and your business.

We’re not affiliated with any car manufacturers; our only obligation is to you, the customer. Unlike car dealerships or big

Climate Care Certified –Ultimate Pools is leading the way

ULTIMATE POOLS HAS built its business in Rosedale over the past five years, growing from an owner-operator outfit to a team of 26 employees with sister company Poolside North Shore.

The company’s key focus has always been to create home environments that foster health benefits, mental and physical wellness, and a space for families to enjoy.

The business experienced huge growth during 2020/21 when more people, having been unable to travel, realised how important it was to transform their homes into retreats where they could relax, exercise, and entertain.

Ultimate Pools works with clients to understand exactly what they want from their pool investment. “We partner with you throughout the entire project and

financing companies, we are never locked in to new or used, one specific make or model, or payment plan. We offer objective, unbiased advice. The client’s needs always dictate the final result.

Want to do some budgeting on future vehicle costs?

Driveline is the only company in New Zealand to list more than 1,000 new and second-hand vehicles online with associated lease costs. Check them out at driveline.co.nz

0800 275 374 info@driveline.co.nz www.driveline.co.nz

precisely manage the pool installation,” says general manager Rainbow Morris.

“Each pool is installed with the care and attention to detail that we would want if it were our own pool.”

Ultimate Pools believes in sustainable pool and spa ownership and has partnered with Climate Care Certified to offer a range of products to support this. Climate Care Certified is a programme that aims to create a new standard of sustainability and efficiency for products, systems, and installations within homes and businesses. Together, these measures help reduce a home’s environmental impact while promoting cost-effective and efficient operation.

After satisfying stringent requirements, the Climate Care Certified package offered by Ultimate Pools is the first of

any swimming pool building company in New Zealand. “Our Climate Care Certified option is a completely environmentally friendly package,” Rainbow says. “It provides our customers with the ability to purchase a pool with confidence, knowing their pool delivers verifiable water and energy savings that have been certified by the peak industry body.”

At Ultimate Pools, we are proud to be industry leaders delivering the dream to families who seek to enhance their loved ones’ health, wellness, and happiness through owning a swimming pool.

1 Cowley Place, Rosedale 0800 800 744

info@ultimatepools.co.nz

ultimatepools.co.nz

23 BUSINESSNH .ORG.NZ GOLD PARTNERS
It’s never been more important to focus

2023 Sustainability and Environmental Leadership Summit

30 June

Welcome by Eliza McCartney, Hyundai EV Ambassador, Olympic Athlete, and Environmental Ambassador

Invited speakers:

Dr Parin Rafiei-Thompson, Auckland Unlimited /Climate Connect Aotearoa

Tori Calver, Sustainable Business Network (SBN) Mark Roberts, Senior Waste Planning Specialist, Auckland Council Bailey Gorst, ChargeNet

Catalysing action with SBN Change is needed, and change is possible

SBN’s Tori Calver highlighted the many benefits of transitioning from a “take, make, waste” linear model to a sustainable circular economy, including attracting and retaining talent. The transition doesn’t have to be as complex or expensive as you might think. There are numerous free resources to help you and, ultimately, your business will be stronger.

Te Tāruke-ā-Tāwhiri : Auckland’s Climate Plan

Reducing our emissions (Mitigation)

• 50% by 2030 and reach net zero by 2050

Building a climate-resilient Auckland (Adaptation)

• Understanding impacts of climate change

• Adapting to climate change

The overarching Tāmaki response:

• The uniqueness of Tāmaki Makaurau

• The need to embed equity, te ao Māori, and a strong rangatahi voice

Acknowledging that making this change can be complex, she recommended three of SBN’s free resources.

ELIZA MCCARTNEY THANKED attendees for showing their commitment to sustainability. “Innovation through collaboration can transcend individual efforts,” she encouraged.

Docket’s Q&As will help you review your business in six key areas of sustainability:

• Keeping workers healthy and safe

• Upholding workers’ rights

• Eliminating modern slavery

• Reducing carbon emissions

• Reducing waste

• Nature regeneration

You’ll be able to see where you’re doing well and learn how to share those success stories with your customers and suppliers. You can also identify areas for improvement and get free tools and resources to help.

1. Climate

Action Toolbox –because you can’t manage what you don’t measure

Climate Action Toolbox can help you take action to measure and reduce your organisation’s carbon emissions. The Toolbox has been updated recently to include construction industry-specific content.

2. Docket – tools to help you review the sustainability of your business and your suppliers

Did you know that about 70 per cent of your organisation’s sustainability impact comes from your supply chain?

Start here: sustainable.org.nz/docket

3. Circular Economy Directory

This directory can help you make your organisation more circular through, for example, redesigning systems or products, and extending their overall life span. It lists products and supplies with circular features, including raw materials and components, finished products, and goods with stewardship programmes.

Find sustainability solutions for your business, or apply to be included, at sustainable.org.nz/circular-economydirectory

SEPTEMBER 2023 FYI 24 SUSTAINABILITY
Tāmaki Makaurau
Auckland: A resilient low carbon future
Auckland’s ultimate climate goal is to create and maintain “a resilient, low carbon economy, guided by our kaitiaki values, that supports Aucklanders to thrive.”

Zero Waste 2040 The state of waste in Auckland

Mark Roberts confirmed that 50 per cent of Auckland’s waste comes from construction and demolition. The cost is huge – to business and the environment.

• $37 million for rubble and concrete

• $38 million for special / hazardous waste

• $22 million for timber

• $100,212,120* based on average of Auckland transfer station pricing ($180 per tonne)

There are some inspiring initiatives out there – for example, Ara Auckland Airport Job & Skills Hub, and Naylor Love’s waste sorting protocols. Amongst other benefits, these schemes provide potentially unqualified labourers with valuable environmental qualifications.

Illegal dumping has become “an epidemic”. Anyone who witnesses this should call Auckland Council on 09 301 0101 and get a job number for their report. Mark also encouraged people to visit and use their local community recycling centres and check the council website for “How to get rid of unwanted items”.

Businesses may wish to work with BNH member All Heart NZ to redirect and repurpose redundant and unwanted items. allheartnz.org.nz

Introducing ‘Climate Connect Aotearoa’: a collaborative innovation and knowledge hub for inclusive and transformative climate action

This new initiative will fulfil a pivotal role in helping businesses adopt practical solutions and developing a knowledge hub of resources and support. Climate Connect Aotearoa brings together the diverse organisations required to scale the solutions needed to reduce emissions, adapt, and thrive.

1 Connect and grow the ecosystem

2 Connect demand-led challenges to scalable solutions

3 Build system-wide knowledge and capacity Sign up at climateconnectnz.com

FOOD (June 2023)

Accelerating uptake of regenerative growing practices and enabling access to local, affordable, fresh food

BUILT ENVIRONMENT (2023)

Delivering landscape-scale change through urban green and blue corridors, increasing resilience, health and environmental benefits

Accelerating use of sustainable materials in retrofitting

ChargeNet: powering positive change by bringing about a future where EVs are the everyday norm

Founded in 2015, BNH member ChargeNet has been at the forefront of developing the country’s EV fast-charging public network. Bailey Gorst shared a brief company history whilst explaining how the EV landscape has evolved. To support the increasing number of businesses and individuals transitioning to electric vehicles, ChargeNet has big goals for the next three years, aiming to add another 300 charging points across 240 sites.

Businesses can reap the benefits of going green

• Reduce operating costs

• Increased Safety

• Improve brand reputation

• Fast-track your emissions targets

• Get the Clean Car Discount

• Increase employee satisfaction

Check out more reasons to switch to EVs, and compare the total cost of ownership for your fleet at genless.govt.nz/for-business/movingpeople/choose-electric-vehicles/benefits-of-electric-vehicles

ENERGY (In progress)

Enabling renewable energy solutions to be easily shared to increase value and deliver equitable outcomes. Accelerating process heat shifts in SMEs

TRANSPORT (2024)

Increasing awareness of options to reduce vehicle km and participation in decision making

25 BUSINESSNH .ORG.NZ SUSTAINABILITY
* excludes estimated 2.2% of waste from KiwiBuild/HLC. Large suppliers like demolition companies can get rates much lower –as low as $95.00 per tonne.

Your space, your way

WHEN CLIENTS BOOK the boardroom at Ramada Suites by Wyndham, Albany, flexibility is the name of the game. General manager Jacqui Cheal and her team take a refreshingly proactive approach to accommodating guests’ needs and wants. “We don’t have any fixed ideas about what you should have, how the room should be laid out, or what your catering should be,” explains Jacqui. “You tell us – and we’ll jump to it!”

The boardroom is fully accessible on the ground floor, with ample free parking right outside. It comfortably seats up to 24 delegates, and the layout can be adapted to suit. It is regularly booked by sports groups, training companies – for instance, one training institution has a weekly booking to run its first aid courses – and other organisations, which use it as a training space or for their AGMs.

The Jabra Panacast videoconferencing is frequently put to good use as firms connect with colleagues and consultants elsewhere in New Zealand and around

the world. PanaCast is described as “the world’s first intelligent 180° panoramic-4K plug-and-play video solution”. There are various catering options available, too. The boardroom has its own kitchenette for clients to prepare their own refreshments, and external caterers are welcomed, too. “Without fuss, we can arrange as much or as little as you need,” Jacqui confirms.

Overall, Jacqui and her team want to make it as easy as possible for their guests to plan and budget for their ideal event – which is why the room charge is a standard hire rate for a half-day or full-day rather than per delegate.

How may Jacqui and her team assist you with your sports awards breakfast, all-day meeting, three-day training workshop, or after-work social networking?

Phone (09) 974 4568 or e-mail manager@ramadaalbany.co.nz to start planning your next successful event. ramadaalbany.co.nz marsdenhotels.co.nz

SEPTEMBER 2023 FYI 26 GOLD PARTNERS
CELEBRATING YEARS - Since 1988www.benefitz.co.nz 5-11 Parkway Drive. B2 DIGITAL PRINT BEAST … … Powered by Solar! From business cards through to massive images – at Benefitz we print them all, with our wide range of machinery – using Solar Power. This Indigo 10000 press is one technology beast that provides a real point of difference. HP Indigo 10000 B2 Digital Press at a Glance • Prints 750mm x 530mm sheet • Prints 4600 B2 sheets per hour. • Delivers offset-matching quality. • Uses HP Indigo ElectroInk Liquid Ink (not toner). • Prints 7 Colours, including White and other special effect inks. • Prints on paper (from 65gsm) to thick card (up to 400gsm).

BNH MEMBER SUCCESS STORY:

Miaomiao and Aiyoyo Shipping: a story of logistics, dreams, and determination

梦想的起航

故事开始于2002年,喵小姐远渡 重洋踏上了新西兰的土地,追求学 业和未知的未来。为了能够勤工俭 学,她积极寻找小生意的机会。发 现新西兰的日常消耗品跟国内差 距非常大,款式单一,供应不足且 价格昂贵。于是在上学期间,喵小 姐开启了第一家Trade Me Store, 并且很快做到了上万的好评率。然 而随着业务量的日益递增,她的 目光很快落到了新西兰物流行 业的滞后问题。货物运输不便 利,EMS成了唯一的选择。

勤奋的创业

毕业以后,喵小姐继续不断探 索创业机会,做电子商务平台 的同时又开始创业实体经营, 她开了服装店和摄影器材 店,为人们带来美丽和艺术 的享受。然而,物流问题一直 是困扰她的难题。货物运输 的不便和周期的延长,严重阻 碍了业务的增长。尤其是摄影 器材行业,市场更新换代的速 度之快,让她感到焦虑。

不断突破的坚持 面对物流难题,喵小姐并没有放 弃。2016年,她决定跨出第一步。

她开始寻找周围同样在做国际贸 易为运输货物不便的商家,邀请大 家以拼柜的形式一起进货运输,结 果是惊喜连连,这一尝试获得了出 乎意料的成功,商家们的反响远远 超出了她的预期。而且还会介绍朋

友,越来越多的商家和朋友加 入了拼柜运输队伍。

品牌名称的温暖呼唤 然而,喵小姐集运的 名字并非简单的一个 商标,而是一个充满 情感、温暖而亲切的代 号。因为喵小姐的本

名叫苗苗,大家都 爱称呼她为“喵 喵”,就像与老友 聊天般亲切。就 这样,品牌的 名字自然而 然地演变成 了喵小姐集 运。

梦想成真的瞬间

随着时间的推移,喵小姐集运逐渐 壮大。越来越多的货物涌入,这个 方便、高效的物流方式也得到了越 来越多的人的认可。运输周期从最 初的几个月,缩短到了1个月,最后 缩短到1周。名声传播。她的梦想逐 渐清晰,品牌也得到了认可。

奋斗不止的未来

如今,喵小姐集运不仅是一个物流 品牌,更代表着坚持与梦想。她一 直努力创造更好的运输体验,将物 流视为连接人心与梦想的纽带。

才华配不上梦想,所以还在努力 喵小姐说,她把青春和梦想都奉献 给了这个被世界遗忘的净土,希望 以真情和付出,将每一个细节都赋 予品牌更深远的意义。每一次包裹 的发出,都是对梦想的延续;每一 次跨越的距离,都是一份真心的传 递。她说这个品牌的力量,源自于 大众的包容,信任和支持,而这个 品牌,正如她的创始人一样,向着 更广阔的未来砥砺前行 。

27 BUSINESSNH .ORG.NZ ASIAN BUSINESS NEWS
喵小姐集运:一个梦想与坚持的物流故事

Northern Corridor Improvements final project update

THE NORTHERN CORRIDOR Improvements (NCI) project is essentially finished.

All that remains of the five-year project is the final road surfacing along SH1 and SH18 and putting down a material known as open-graded porous asphalt (OGPA). OGPA must be applied when the weather is favourable, so Waka Kotahi NZTA will complete this work once we move into warmer, drier months.

NCI was designed to offer benefits for transport, local communities, and the environment. Its scope includes 10km of walking and cycling shared path and local connections, a 5km extension of the Northern Busway in partnership with Auckland Transport, safety upgrades to SH1 and SH18, and the completion of the Western Ring Route to provide more resilient and reliable journey times for the movement of people and goods.

The team has also delivered a range of environmental and community upgrades to local reserves, sports facilities, and waterways.

Urban design narrative

As part of creating a welcoming community for people who travel through the area, Mana Whenua and Waka Kotahi worked together to share the story of this region to reflect its cultural history and importance.

Inspiration for the designs throughout the project area is drawn from the concept of ara (tracks), awa (waterways) and the ridges and valleys in Ōkahukura, Albany.

While tracks are symbolic of nature and expressive of a journey, they also recognise the importance of travel on

foot by Māori through an ancestral landscape. Whether people are travelling through the area today on foot, bike or in a bus or car, the design elements on the bridges, barriers and retaining walls they pass reconnect people to the ancestral landscape.

There are three key themes across the project which are Taenga (arrival/ welcome), Mahi (gathering/work) and Ngā Hau e Whā (navigation).

The artist behind the designs, Graham Tipene, has been designing mahi toi for transport and community spaces since the early 2000s.

Thank you from the NCI team

In total, NCI involved 5,000+ people working over 4.5 million people hours. Waka Kotahi project manager John Robson says, “The Northern Corridor Improvements project provides more sustainable travel options that will translate to greater connections, more resilience and an overall healthier transport system. On behalf of the whole project team, I’d like to extend our thanks to the community for being part of the journey on this legacy project. I’m excited about the benefits both for us now and for future generations to come.”

10

Over4.5m people hours to achieve completion

31

7 18 new street lights

SEPTEMBER 2023 FYI 28 TRANSPORT
Over5000 people inducted on the project 360,000 native plants feature across the site new wetland ponds cleanse water before it reaches local streams
3
community sports facilities
13
new/widened bridges carrying vehicles, buses, and people on foot or bike kilometres of subsoil drains and 17kms of drainage laid

Affordable Security

IF YOU ARE looking for an affordable but high-quality CCTV solution, talk to us first.

At Vanguard Security, we can offer CCTV lease options. Lease or lease-to-buy packages can be budgeted for, making managing the finances easy. All tailored lease packages include virtual monitoring services.

These days, it is imperative that you have all the evidence and deterrents you will need to protect yourself against ongoing or random acts of violence, theft, burglary, stupidity and/or wilful or even accidental damage or other threat situations. You want it, the police want it, your insurer wants it, and you need it to achieve peace of mind by knowing where, when and potentially who might look to commit such acts against you or your operation.

Attempting to piece together what actually happened can be draining and very expensive in terms of the time it takes to process and deal with the aftermath of a burglary or other acts against your everyday routine.

Vanguard Security offers CCTV solutions designed to provide the very best images and detection capabilities you could wish for. Our team is well-versed in what it takes to put together state-of-the-art commercial-grade surveillance systems. We are one of the very few CCTV-capable monitoring stations with the ability to live-view footage as incidents unfold. Additionally,

we maintain a fleet of mobile patrol units we can call on as and when required to lend support.

We are always very happy to provide advice or guidance without any further obligation. And in many cases, a fresh set of eyes is all that is required. Security is never one size fits all and always starts with a chat. Our advice will bring you clarity and perspective, so feel free to reach out today.

Vanguard Security Services Limited

(09) 441 2232

info@vanguardsecurity.co.nz

vanguardsecurity.co.nz

29 BUSINESSNH .ORG.NZ SILVER PARTNERS

Local crime prevention funding allocation

Update from Dave Loader, BNH Crime Prevention Specialist

AUCKLAND COUNCIL RECENTLY allocated its $2 million crime prevention funding received from the government last year. It was equally split amongst Auckland local boards ($1 million) and Business Improvement Districts (BIDs) ($1 million).

Business North Harbour has been investigating a number of options on how to spend the funding we have received. We wish to optimise the benefits for all our members, as we look to enhance existing crime prevention initiatives in our area.

There’s already very comprehensive CCTV camera coverage along the bound-

EVENT SERIES PARTNER

aries of our BID on local motorways. To further enhance this network, we are considering a partnership initiative with our current security provider, which will enable us to provide a business community-focused CCTV monitoring network within the boundaries of our BID.

Any member business with existing cameras that could or do offer a good

view of the road frontage would be eligible to apply to participate and support the local crime prevention effort at NO extra cost. Vanguard Security Services Ltd will monitor the road-facing external camera/s during the hours of darkness, 365 nights a year. BNH will provide the necessary equipment to record and store the images.

Any BNH member interested in participating in this community crime prevention initiative, please contact me on crimeprevention@businessnh.org.nz

HERE ARE A few reasons why outsourcing might be a good fit for you, regardless of whether you’re interested in using NZ or offshore resources. Control your spending to reduce costs, especially in a down economy.

It may be less expensive to outsource certain jobs, such as accounting or IT, to a third-party provider than to hire fulltime staff to handle these duties internally. You can cut costs and concentrate on your key capabilities by outsourcing.

Access to specialised expertise.

When you outsource, you gain access to specialised experience that is not available to you internally. For instance, if your area of expertise is web development, you might not have much experience with outbound marketing. (We do!) Your company can gain from the thirdparty provider’s particular expertise and

talents by outsourcing non-core skill sets to them.

Greater flexibility.

During a recession, outsourcing might give you the greater freedom to change your business operations as necessary. To support accounts for things like weather fluctuations, for example, we have additional people on call. Therefore, if there is a sudden surge in demand for your goods or services, we can assist you in expanding your business without having to add personnel.

Increased productivity.

Outsourcing can make your businesses more productive by allowing you to concentrate on your core talents. This may result in increased production and lower costs, both of which are important during a recession. Also – you only pay us for the work we do, down to the minute – not the 37.5 hours a week

for the time your staff are requested to be available.

Less risk.

Lastly, outsourcing can help your companies lower their risk exposure by delegating some tasks to outside service providers. For example, suppose your business outsources its IT operations to a third-party provider. In that case, the provider will assume responsibility for ensuring the business’s systems are secure and up-to-date, reducing the risk of a cyberattack.

These are a few general explanations, but after we get to know you better, we may be able to help you & your business grow too!

SEPTEMBER 2023 FYI CRIME PREVENTION
IF IT’S ALREADY HAPPENED USE 105 IF IT’S HAPPENING NOW CALL 111
Email us at info@phoneplus.co.nz, and we can have a chat to explore options to suit you. phoneplus.co.nz
Businesses are adopting the No Frills Budget Plan in response to the impending recession

The Valentino’s story

IN 2004, AN unforgettable trip to Australia ignited a passion for gelato and sorbet. Drawn by the wave of popularity sweeping across the dessert scene in Australia, we decided to bring this delectable delight back to New Zealand. In 2005, our dream took shape when we managed to secure a 100 sqm space in Auckland’s iconic Ferry Building. That’s where Valentino’s Gelato Wholesale Ltd was born.

Over the course of 11 transformative years, the business blossomed. It wasn’t long before we expanded beyond the Ferry Building, establishing a small food-grade factory in Albany. By 2016, we made the pivotal decision to shift away from retail and focus exclusively on manufacturing. This marked the turning point that set the company on its path to becoming a player in the wholesale industry.

Our journey began with scoop gelato and sorbet, delighting customers with a tantalising array of flavours. As demand grew, we diversified our offerings, introducing 125ml tubs and later expanding to 475ml tubs. The applause from the market was encouraging, leading Valen-

tino’s Gelato Wholesale Ltd to supply not only cafés and restaurants but also supermarkets, reaching customers nationwide.

When lockdown hit, we realised markets and trends around the world would change. Therefore we recognised the potential of the non-dairy and vegan market. We embarked on an exciting endeavour: oat milk gelato. The result? At present, two mouth-watering flavours of boysenberry and dark chocolate have struck a chord with the non-dairy and vegan community, resonating with health-conscious consumers seeking indulgence without compromise.

From a visionary journey in Australia to the vibrant heart of Auckland, Valentino’s Gelato Wholesale Ltd has carved a story of passion, evolution, and taste. Our dedication to innovation and the changing preferences of our customers has not only driven growth but also exemplified our commitment to delivering an experience that transcends the boundaries of traditional gelato.

Our motto has always been “simply to create joy in someone’s day”. valentinosgelato.co.nz

BUSINESSNH .ORG.NZ SILVER PARTNERS
31 Love your de/sign. under new ownership designation.co.nz

Health and wellbeing in commercial real estate

EVEN WITHIN COMMERCIAL real estate, health and wellbeing is a priority upheld by business and property owners.

Business owners acknowledge that by improving occupational wellbeing and social responsibility, they can attract the best employees, and it can make the difference between a business succeeding or not. Since Covid-19, employers are increasingly concerned with, and ready to take responsibility for, employee wellbeing, particularly if they require their staff to be in the office for most of the working week.

For the property owner or investor, their view is usually long-term. Recognising that tenants seek a flight to quality and prioritise staff wellbeing highlights the need to meet tenants’ requirements both in terms of the quality of the premises and the flexibility of lease terms. Employees have now had exposure to working from home and the comforts this has provided. The increasing need for sophisticated office equipment such as standing desks, high-quality video conferencing facilities, efficient modern light sources, and efficient air-condi-

Accelerating success.

tioning creates a conducive workplace environment. This could spark office refits to transform existing workspaces into those that adequately support employees’ needs and preferences.

Premises with a break-out area, such as a deck or terraced area, have become sought after as business owners acknowledge that providing a space away from the actual workplace for social time out, or connection and collaboration, does have a positive impact on improving wellbeing.

The location of the workplace remains important. Being close to gyms, child-

care facilities, and healthy food outlets ultimately improves the lease-ability of premises.

Transport is also a central part of responsible property management, with new builds now providing EV charging and end-of-trip facilities. Interestingly, hybrid working and flexible working schedules have allowed employees to travel at times that suit them and potentially share car park spaces – all designed to reduce stress levels.

Being committed to creating a pleasant working environment that supports health and wellbeing benefits everyone – property owners, employers, and employees alike.

Janet Marshall is a Director at Colliers North Shore, a business mentor at BMNZ and board executive with Business North Harbour and Takapuna Beach Business Association. Contact Janet on 021 684 775 or email janet.marshall@colliers.com for any assistance, whether leasing or purchasing commercial property.

WHY

SEPTEMBER 2023 FYI PROPERTY MATTERS
LEASE
YOU CAN OWN?
A great opportunity to own your own premises. High profile office facing busy Triton Drive is available for sale. The owner occupier is reluctantly leaving the premises so the opportunity is now yours to own. Excellent location and within good proximity to plenty of good cafes and retail nearby. Located only minutes from the motorways, East Coast Bays and Albany mall. Vendor invites you to make an offer. Features: * Vacant possession * Popular location, excellent amenities nearby * Premises of this calibre are in high demand * Minutes from the motorways and Albany mall * Sole Agency colliers.co.nz/p-NZL67024664 Colliers NZ Limited Licensed REAA 2008 Minutes from motorways and Albany mall Offered with vacant possession Popular location Excellent amenities nearby For Sale - B3, 34 Triton Drive, Rosedale, Auckland Janet Marshall 021 684 775 janet.marshall@colliers.com Mike Ryan 021 402 461 mike.ryan@colliers.com
WHEN
270 SQM ALBANY OFFICE

Focusing on what’s strong; reflecting what matters

DID YOU KNOW that New Zealanders with disabilities are three times less likely to be employed than their non-disabled peers? And they typically earn around 20 per cent less than their non-disabled peers.

Stats like these and lived experience working with neurodiverse young people inspired one local business to step up.

Every Thursday, Newcoat International on Vega Place closes its operational doors to support In Our Element, as their primary sponsor/funder, and help young adults living with mild intellectual disability, neurodiversity, brain injury, or other barriers to finding a job.

The charity has designed a 12-month programme to provide training and workplace experience to maximise participants’ employment potential. Co-founder and group project enabler, Alli Munt, explains more. “Using our business premises as a real-life base, we do a mix of warehouse skills, office and admin skills, customer service, and vehicle detailing.”

Trainees learn the importance of health and safety. “We break things down for them, step by step, and have lots of repetition so they know exactly what to do if, say, the fire alarm activates, or there’s a workplace accident.

“The local Z garage helped us too, letting us open one of their spill kits to see what’s inside and how it should be used. We all learned you have to look beyond the black bag in the bin!”

The programme also covers common workplace protocols, including CV and interview prep. Alli calls this the “behind the scenes” stuff. “We had a drug testing expert talk to our young people about drug screening as part of an induction.

inated from the screening. Our expert talked frankly about what a drug test involves; we wanted to demystify the process completely.”

Aside from the practical aspects, which could include achieving a first aid certificate or forklift licence, In Our Element provides potentially invaluable benefits in terms of mental health and wellbeing, bolstering self-confidence and self-esteem.

“People living with an intellectual disability or brain injury could be on medication. As such, they might fail a drug screening – but not if they know to tell the testing company they are on medications, which can then be elim-

“More than 90 per cent of the parents we speak with have concerns about their child securing meaningful employment, be it full-time or part-time,” Alli comments. “Being part of a team and contributing to its success is probably something that many of us take for granted.

“Our goal is to help our young people into work so employers can tap into their potential, and they can enjoy that same feel-good experience.”

How to support In Our Element’s life-affirming programme

Alli and the team would love to partner with more local businesses to further strengthen and expand In Our Element’s programme and outcomes.

If your company could offer any of these or to find out more about In Our Element’s programme, please contact alli@newcoat.co.nz or call (09) 889 6535.

33 BUSINESSNH .ORG.NZ COMMUNITY: IN OUR ELEMENT
support
experience
training Part-time employment
Financial
Work
Skills
“I have friends here. You should see our handshake! I wish we could come every day. Can we come every day?”
Nurturing soft
skills
and
personal development. “We want our trainees to have the confidence to be proactive and ask questions like, ‘What would you like me to do next?’”

Property Management

We make it a breeze. climberproperty.co.nz

SEPTEMBER 2023 FYI 34 SILVER PARTNERS
SATURDAY, 2nd DECEMBER 2023 Save
date!
the
Awards Gala Di er Entries close soon! 30 September 2023 17 November 2023 businessnh.org.nz/excellence-awards Enter Now! 7.00pm Black Tie | National Hockey Centre 159 Bush Road Rosedale FREE ENTRY!
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