FYI September 2022

Members Survey You speak; BNH listens pg 18

Sustainability

Community

How to calculate your carbon footprint - and take action! pg 24

St John Caring Caller’s compassionate lifeline pg 34

SEPTEMBER 2022

Strategies to thrive post-Covid

MEMBER NEWS AND INFORMATION

businessnh.org.nz

Business North Harbour provides a voice for your concerns, networking opportunities for your business development, and access to key stakeholders and decision makers who may affect your investment.

Crime Prevention We support our members by managing the contracted nightly security patrols of our Business Improvement District area, 365 days of the year.

We conduct safety, security, and communications briefings with the North Shore Police.

Events Our events programme provides members with an extensive range of networking, mentoring, wellbeing, training, and educational opportunities.

Advocacy We provide an advocacy voice to local and central government for our members’ concerns on local, regional, and national issues, and provide access to key stakeholders and decision makers who may affect your investment.

Member Communications Members are kept informed of relevant news, updates and events and are provided with useful business support resources and information.

Traffic, Transport & Roading We work with all council-controlled agencies to develop initiatives that address access and environmental concerns, including congestion reduction. We also provide information on alternative modes of transport.

Business Directory Our online Business Directory provides free listings for businesses operating within our Business Improvement District and allows businesses to update and manage their listing information online.

Sustainability We provide the resources and operational support to encourage business sustainability by enabling members to access food waste and inorganic waste collections along with pallet and cardboard box swaps.

Other Services Members can take advantage of more benefits and activities, such as our Showcase North Harbour business expo, One Day Sale, candidate employment and internship opportunities along with complimentary member hireage of the Business North Harbour training room.

09 968 2222 www.businessnh.org.nz

FROM THE GM

B U S I N E SS N H .O R G . N Z

In this issue 4 6 8 9 9 10 11 12

14 18 22

24 28 30 32 34

In Brief Past Events Diary Dates BNH News Asian Business News Advocacy BNH Sponsors 2022/23 Professional Development: Dale Carnegie Cover Story BNH Members Survey 2022 Professional Development: Spark Business Hub Auckland North Sustainability Transport Crime Prevention Property Matters Community: St John Caring Caller

34 Contact FYI Magazine Business North Harbour General Manager Kevin O’Leary kevin@businessnh.org.nz Advertising Bernadette Roberts comms@businessnh.org.nz Editor Lizzie Brandon lizzie@writesphere.co.nz Design Lewis Hurst lewis@hurstmedia.nz Printer PrintLounge printlounge.co.nz The opinions expressed in this publication are not necessarily the views of the publishers.

The publishers do not endorse any person, company or organisation that advertises in this publication.

Business North Harbour,

Unit 2, Level 1, 322 Rosedale Road, Rosedale, 0632.

PO Box 303 126, North Harbour 0751 OFFICE 09 968 2222 WEB businessnh.org.nz

Welcome from the GM to network, make new contacts, and start new relationships. We have a very extensive programme scheduled for the remainder of our financial year to the end of June 2023.

I encourage as many members as possible to take the opportunity to access the varied range of subject-matter experts and excellent speakers and presenters as they become available.

In this issue of FYI, we offer some advice on how to focus the business and retain key members of staff, and we look at trying to plan in these uncertain times. We also share some great insights about how to avoid burnout and why business owners should treat themselves as a sustainable resource.

In our Community section, we spotlight the St John Caring Caller initiative, a free telephone service for anyone feeling lonely or disconnected. Through regular phone calls, which one client describes as “a wonderful thing to look forward to”, long-lasting friendships evolve, enjoyed by both the caller and their client.

I wish you all well, and the BNH team and I look forward to engaging with you and your staff as you enjoy the benefits of our many programmes and services.

WHILST REMAINING AT the Orange traffic light setting remains a positive, there is no getting away from the ongoing challenges that members are facing due to the pandemic. The seemingly endless problems with the shortage of labour across many business sectors, not just hospitality, and continuing supply chain issues, are only exacerbated by the ongoing levels of community Covid cases. At any one time, there are thousands of employees unable to work.

Consequently, many businesses simply can’t operate at financially effective levels.

Thus, at a time when business owners hoped that they would be closing in on achieving a financially sustainable future after the turmoil of lockdowns and operational restrictions over the last two years, a significant number are still striving just to keep their heads above water.

When you add into the mix the fact that we are having to cope with inflation levels or a ‘cost of living crisis’ the likes of which we haven’t seen in over thirty years, it is little wonder that business and consumer confidence continue to decline.

Undoubtedly, the perfect storm created by the pandemic has delivered a range of challenges, the cumulative effect of which many people simply haven’t experienced before.

I sincerely hope members can weather the storm, despite the very testing situation that persists.

On a positive note, the long-awaited return of our in-person events has seen large numbers of members enjoying the chance

Kia kaha

Kevin O’Leary General Manager, Business North Harbour

Our 2022/2023 Gold Sponsors

PG 21

PG 12

PG 23

PG 26

PG 23

PG 21

PG 22

Silver Sponsors PG 31

PG 27

PG 31

PG 27

PG 33

Event Series Sponsors PG 26

PG 35

Business Capability Workshops

North Harbour Asian Business Group

PG 35

Women in Business 3

IN BRIEF

S E P T E M B E R 2022 F Y I

The stories behind our street names: Tawa Drive, Miro Place, and Titoki Place

Jane Allan

Finery Founder a finalist in Rise Up, Female Entrepreneurs Competition JANE ALLAN OF Finery Cocktails is a finalist in New Zealand’s Rise Up competition. Soda’s Rise Up was created to encourage and support globally ambitious female founders. Selected from over 60 finalists, Ms Allan will participate in Soda’s programme, pitching her business to the likes of Anna Mowbray and Maree Glading.

In 2019, Ms Allan launched Finery and was first-to-market in the New Zealand 0% alcohol market. With its branding created by BNH associate member Onfire Design, the Finery range is now distributed in New Zealand, Australia, and Asia.

TAWA, MIRO AND titoki are all New Zealand native trees, historically valued for their medicinal qualities.

Māori used oil from miro fruit as an insect repellent on their skin and administered it to help them recover from fever. Gum from the bark was applied to wounds and ulcers, and a bark infusion was used to soothe stomach aches.

Early western settlers used miro as an antiseptic.

Oil from the titoki was believed to soothe skin afflictions, painful joints and earaches, and was used as an anointing oil. It was also taken as a laxative, which, in hindsight, was risky since its components are now known to release hydrogen cyanide. However, no death or sickness from ingesting the oil has been recorded.

Tawa bark was used for stomach pains and treating colds. When mixed with rimu and tutu barks, it was also used for disinfecting wounds.

Why businesses benefit from an age-diverse workforce Miro

Get started by visiting business.govt.nz/mature-workers-toolkit 4

Titoki

Tawa

Images: Wikimedia Commons

NEW ZEALAND’S POPULATION is generally living longer and more people are working later in life. It makes good business sense, therefore, to employ people of all ages. The organisation and its younger team members benefit from skills and wisdom acquired over many years, and an age-diverse workforce likely reflects the customer base, potentially providing valuable sales and marketing insights.

To assist in hiring and retaining older staff, business.govt.nz has created a Mature Workers Toolkit, which includes advice on writing great job ads, case studies, and tips for learning and development. There’s also a quiz to assess how flexible your workplace really is.

IN BRIEF

B U S I N E SS N H .O R G . N Z

ChargeNet and AA Smartfuel partner for highly charged benefits BUSINESS NORTH HARBOUR member ChargeNet has become New Zealand’s first public electric vehicle (EV) charging network to partner with a loyalty programme. Through an exclusive partnership with AA Smartfuel, ChargeNet is providing EV drivers with a new way to use their AA Smartfuel discounts across its nationwide network.

Members earn discounts through shopping at AA Smartfuel’s 1200+ partner retailers. These can now be converted into ChargeNet credits through the AA Smartfuel app and set to convert automatically on an ongoing basis.

EV drivers can earn $0.25 ChargeNet credits for every 1 cent per litre AA Smartfuel discount accrued. For example, if you earn 30 cents off per litre with Contact Energy’s AA Smartfuel plan, you can convert this into $7.50 ChargeNet credits, equating to around 96 kilometres of charge.

ChargeNet credits can be used on any of ChargeNet’s 280+ rapid and hyper-rapid charging stations or 140+ AC charging stations. CEO Richard Dellabarca says, “ChargeNet has partnered with AA Smartfuel to make it simple for New Zealand’s 45,000 EV drivers to redeem AA Smartfuel

discounts on charging sessions when out and about across the country. Just by shopping with AA Smartfuel’s partner retailers, EV drivers will be rewarded with charging credit straight to their ChargeNet Account.”

Visit charge.net.nz/aa-smartfuel to learn more about converting AA Smartfuel discounts into ChargeNet credit, or download the AA Smartfuel app and choose ChargeNet as a reward.

On this day in history 4 October 1957: Maurice Yock trademarks the jandal

2022 Auckland Mini Nationals coming to North Harbour Stadium HELD ANNUALLY OVER the Labour Weekend, the Mini Nationals regularly attracts more than 150 minis from all over the country. This year, the three-day event will see colourful cars – and their equally colourful owners – participate in fun social activities, such as the ever-popular show and shine displays, regional excursions, family rocker cover racers, and speed events.

The organisers are expecting a great turn-out this year of 200+ minis.

Local businesses are invited to get involved. The organisers say: “We have sponsorship opportunities to promote your business, be it a pen in a show bag, a branded satchel, car display, coffee or fuel vouchers or something else of your choice. [There are also] options to sponsor the dinner, welcome drinks, scenic runs with PA announcements, and inclusion in event flyers and agendas.”

A KIWI ICON turns 65 this year!

In 1957, Maurice Yock and his son Anthony began making rubber jandals in their garage. They were inspired by footwear they’d seen in Japan, hence the portmanteau: Japanese + sandal.

However, there’s some controversy. The family of John Cowie claim that he introduced this footwear in the late 1940s and even came up with the name. They further claim that Maurice Yock merely imported the jandals and applied for the trademark – a claim disputed by the Yock family.

Such is their popularity that the term jandal has been widely adopted to describe any foot thongs or flip-flops, similar to Hoover for vacuum or Tannoy for PA system.

However, authentic jandals are only manufactured by NZ Jandal, which, for more than 50 years and until he was 80 years old, was run by Katikati businessman Baron Sandford.

Investigate the possibilities and plan your visit at mininationals.co.nz 5

PAST E V E N TS

S E P T E M B E R 2022 F Y I

New Zealand’s leader of life insurance – Naomi Ballantyne ONZM 4 August Women in Business, sponsored by Eclipse Recruitment

“Isn’t it fabulous to be out and about again!” Lisa Hill, managing director of Eclipse Recruitment, welcomed guests to 2022’s first Women in Business event.

Naomi Ballantyne describes herself as a “life insurance-aholic”. She does not regard herself as special but does acknowledge her bravery – taking risks despite the fear, speaking up with ideas that challenged established norms, standing by her core values and beliefs, and taking responsibility for her actions. “We all have the choice to behave like the person we want to be. But are we brave enough to make that choice?”

Naomi was so very ‘real’ and it was so refreshing to hear the steps she took when faced with adversity, and the risks which made her so brave indeed. Just LOVED this one.

Naomi was absolutely amazing! Outstanding work with this event.

6

PAST E V E N TS

B U S I N E SS N H .O R G . N Z

Strategies for Marketing Success 25 August Business Capability Workshop, sponsored by Pathfinder Solutions Bex Taylor, Marketing Manager, The Mind Lab and Tech Futures Lab

Bex Taylor’s presentation was engaging from the get-go. Having learned what kinds and sizes of businesses were represented, she offered dozens of practical ideas that were as useful for sole traders as for significantly larger organisations.

Keen to put some of Bex’s advice into immediate effect, many attendees happily mingled for a while after the main presentation to take photos for their social media feeds, tagging themselves and their new contacts at this event.

Bex’s energy is superb! What an informative event, I learnt so many tips and tricks that I can take back to my business, and it was great to network with other business owners – Thank you, Business North Harbour.

For more details and photos of these events, go to businessnh.org.nz/local-news 7

D I A RY D AT E S

Upcoming Events September 12 Business After Five: Meet the Candidates – 2022 Auckland Mayoral Election Time: 5.30 pm-7.00 pm Venue: BNZ Partners, 55 Corinthian Way, Albany Meet seven of the most prominent candidates and hear their plans for Auckland City and our North Harbour Business Improvement District.

14 North Harbour Commercial Property Group – Facing New Zealand’s economic facts with Tony Alexander, and where to in 2023?

Time: 5.30 pm-7.00 pm Venue: North Shore Golf Club, 51 Appleby Road, Albany.

Tony will share the latest economic facts and insights, along with his expert views about what to expect in 2023 regarding the housing market, inflation, interest rates, equity markets, and the economy overall.

Sponsored by:

S E P T E M B E R 2022 F Y I

15 North Harbour Asian Business Group – Mid-Autumn Festival Celebration Time: 5.00 pm-7.30 pm Venue: BNZ Partners, 55 Corinthian Drive, Albany Join us for an evening of networking, market insights, and sharing of traditional Mooncakes.

Sponsored by:

22 Business After Five: Mixing Business and Sport Time: 5.00 pm-7.00 pm Venue: National Hockey Centre, 159 Bush Road, Rosedale Another opportunity for your business to expand its reach, awareness, and profile within local sporting communities.

Sponsored by:

29 Business Luncheon: Gilbert Enoka – Mental Fitness in the Workplace Time: 12.00 pm-1.30 pm Venue: National Hockey Centre, 159 Bush Road, Rosedale

Mental Health Awareness Week 2022. Hear from Gilbert, mental skills coach to the All Blacks, on how to create a culture of mental fitness within your workplace. Learn ways to support and guide your colleagues, friends, and whānau by promoting a positive workplace culture.

Sponsored by:

October 19 Women in Business: Julie Chapman, our Champion for Charity Time: 10.00 am-12.00 pm Venue: North Shore Golf Club, 51 Appleby Road, Albany Next magazine’s Woman of the Year 2013, Julie is the founder and CEO of KidsCan. A tireless advocate for children in need, Julie is also the founder of Pet Refuge, aiming to remove one of the barriers people face when trying to escape domestic abuse.

Sponsored by:

To find out more and register for any of these events, go to businessnh.org.nz/whats-on

AS I A N B U S I N E SS N E W S | B N H N E W S

B U S I N E SS N H .O R G . N Z

奥克兰交通局 为企业提供支 持以对应商店 盗抢事件激增

奥克兰交通局 (AT) 通常不会在商业门 店外安装护柱，因为后续高昂的维护 成本是由公众承担。 然而，鉴于最近盗 抢事件的增加，该局正在考虑为企业 简化申请流程。 “我们一直在与商界人 士交流，知道他们目前的处境非常艰 难。 ”AT负责停车服务和合规部门经理 John Strawbridge 说。 “如果同一地点发生或经常发生飞车 撞店盗抢事件，交通局就会考虑在店 铺门面前安装防护柱，费用由土地所 有者承担。 如果是为了提高安全防范 或是保险公司建议等原因需要安装防 护柱等设施，这些申请也会被考虑。 我 们将根据每份申请的自身情况进行评 估，与企业和商业协会密切合作，以达 成解决公共安全问题的最佳方案。 ” 市长Phil Goff表示，虽然执法和打击犯 罪是新西兰警方和中央政府的责任， 但奥克兰市议会正在寻找方法支持并 与企业和社区合作，以提高整个地区

的安全。 “我们正在简化企业安装护柱 或其他物理屏障物的申请流程。 奥克 兰交通局（AT）目前正在与国家零售犯 罪部门 (NRCU) 合作，就防护柱安置进 程和预防犯罪等话题与商业协会开办 研讨会。 ”

企业或物业业主将需要提交书面申 请，包括事件详细信息的警方报告或 保险索赔/建议。 还需要有他们希安装 的防护柱的详细计划、图纸或照片，以 及位置等具体细节。

您可以在 at.govt.nz/about-us/news-events/auckland-transportsupports-businesses-following-recent-ram-raids 阅读有关申请流程和 防护柱规范的更多信息 如果申请人需要帮助，请联系奥克兰交通局高级交通工程师 Loretta Su’aChang：loretta.chang@at.govt.nz For the English version of this article, please turn to page 30

BNH’s new marketing and events manager takes centre stage BNH IS DELIGHTED to welcome Bernadette Roberts to the team.

Bernadette brings a wealth of experience from a career that began with stage management in the performing arts, touring the world. Over the years, she’s worked for Auckland Live, Auckland Conventions, Air New Zealand, ASB Waterfront Theatre, and, most recently, as the member engagement specialist for Chartered Accountants Australia and New Zealand (CA ANZ).

“Being the events and marketing manager for BNH is the perfect mix of creativity and business,” Bernadette smiles. “North Harbour has such an eclectic personality. There is something for everyone, and almost everything you could need all in one convenient location.

“Of course, it’s the people that make the area what it is,” she continues. “I

think connection is so important as we move into a post-Covid world. BNH is here to help local business people connect, communicate, and collaborate. In my role, I’d love to help people connect – with us and each other. You never know what opportunities a connection might bring!”

Married to Stefan, Bernadette is mum to nearly-two-year-old twin boys, meaning that much of her free time is spent reading The Little Yellow Digger, singing The Wheels on the Bus, and searching the garden for “Piders” (Spiders) – which she swears is only for her boys’ amusement!

Bernadette’s perfect morning tea “I am rather partial to a good sausage roll, and can never walk past a doubleshot flat white.”

9

A D V O C AC Y

S E P T E M B E R 2022 F Y I

Auckland Transport responds to BNH feedback Since my last update in June’s FYI, opportunities for formal submissions on topics relevant to BNH members have been very scarce. I am pleased to report, though, that some of the issues BNH has previously submitted on have received favourable outcomes, albeit in the short-term.

YOU MAY RECALL that Auckland Transport’s (AT’s) Draft Parking Strategy is looking to make significant reductions in on-street parking that would certainly adversely affect some businesses. If this proposal went through, it would result in potential customers and even staff struggling to find a parking space close to the business premises. Clearly, this could impact revenue and the operational efficiency of some members. As a result of feedback, this proposal has been put on hold – and there is even a rumour that it may be reviewed or possibly scrapped.

BNH fully understands the need for people to review and, where possible, change their travel arrangements in an attempt to reduce emissions. However, we strenuously argued that, for change to be initiated, effective and affordable alternative modes need to be available, which certainly isn’t the case in our area at the current time. To support this view, Sarah de Zwart, our transport and relationship manager, asked for feedback from members regarding how they currently travel into the Business Improvement District (BID) for employment. A huge percentage are using cars, citing that alternative modes of transport simply aren’t available or practical. We rest our case.

Sarah has also continued to give AT feedback on several of its proposals within the area. Additionally, the advocacy she has undertaken over a long period with a variety of key stakeholders has meant that BNH is generally able to keep everyone informed of any projects being undertaken within the BID that are likely to cause disruption for members.

10

The uphill battle to regain financial sustainability faced by many members as they try to manage rising costs, rising interest rates, supply chain issues and labour shortages isn’t likely to become any easier for quite some time. BNH has therefore remained proactive via all our communications platforms, encouraging consumers to continue to buy local and utilise locally available services.

The working group for the Activate North initiative continues to have positive meetings with key stakeholders as they work to raise awareness and gather support for the project. New collaborations are being identified, which we hope will help to achieve a coordinated approach to the positive growth and development scheduled to take place in the next 10-30 years north of the Harbour Bridge.

facebook.com/groups/BuyNorthHarbour

Kevin O’Leary GM, Business North Harbour

A huge percentage are using cars, citing that alternative modes of transport simply aren’t available or practical.

We rest our case.

S P O N S O R S 2022/23

B U S I N E SS N H .O R G . N Z

North Harbour’s brightest business stars Introducing Business North Harbour’s Sponsors 2022/23 BNH INTRODUCED ITS Gold Sponsor programme in 2007. It was designed as a platform for organisations to raise their profiles and demonstrate their focus on, for, and with the local business community. Times change and needs evolve, which is why the programme now includes Silver and Event Category sponsorship options.

GOLD SPONSORS 6TH YEAR

3RD YEAR A stunning 27-hole course, spanning nearly 180 acres of parkland. Superb facilities for corporate events and private functions.

A diverse business covering advertising, design, web development, printing, publishing, display, exhibition, and signage.

northshoregolfclub.co.nz

benefitz.co.nz

5TH YEAR

Forward-focused accounting and an advisory experience like no other. “The best advice comes from more than just the numbers.”

Consistently ranked in the top 10 Wyndham properties in the Southeast Asia and Pacific Region, based on customer feedback. ramadaalbany.co.nz

4TH YEAR Offering New Zealanders a smarter, customised approach to vehicle investigation, sourcing, leasing, and finance. driveline.co.nz

pathfindersolutions.co.nz

2ND YEAR Building positive relationships leads to profitable results. For over a century, Dale Carnegie has been improving individual and business performance around the world. dalecarnegie.co.nz Technology experts providing business owners with solutions that enable their organisations to be secure, resilient, and productive. spark.co.nz/business/contactus/ business-hubs/aucklandnorth.html

SILVER SPONSORS

EVENT CATEGORY SPONSORS

3RD YEAR

6TH YEAR | WOMEN IN BUSINESS An outsourced contact centre with a lot of experience and even more heart. Available 24 hours a day, seven days a week. phoneplus.co.nz

2ND YEAR Crafted legal advice tailored for every client through a seamless process of collaboration and guidance. Expertise: trusts, business, property, employment. davenportslaw.co.nz A specialist property law firm committed to exceptional levels of advice and support Timely, pragmatic advice to help you achieve your objective turnerhopkins.co.nz

1ST YEAR A dynamic, creative, one-stop sign and display shop. Our mantra: Start with Great Design!

Specialising in the recruitment of business operations and administration, sales and marketing, human resources, and accounting and finance roles to senior management level. eclipserecruitment.co.nz

1ST YEAR | NORTH HARBOUR ASIAN BUSINESS GROUP “Our aspirational goal is to be the ‘bank of choice’ for the Asian community as we help our customers navigate the New Zealand business community and banking systems.” bnzasia.growth@bnz.co.nz

1ST YEAR | BUSINESS CAPABILITY WORKSHOPS Here to help you build your best future, and achieve your financial, business, investment, and personal goals. pathfindersolutions.co.nz

designation.co.nz “Our aim is to protect your assets and your people’s livelihoods against intruder interference at reasonable rates.” vanguardsecurity.co.nz 11

P R O F E SS I O N A L D E V E LO P M E N T: D A L E C A R N E G I E

S E P T E M B E R 2022 F Y I

Developing a culture of wellbeing and safety Today’s business environment is filled with setbacks, unexpected challenges, and uncertainty.

Change is the new normal, and the potential impact on the wellbeing and safety of our people needs to be at the forefront of our thinking. Few business owners are in a position to change the environment in which we operate; we can only control how we prepare and respond. Creating a culture of safety and wellbeing has become increasingly critical for businesses and leaders who hope to accelerate performance and capitalise on the opportunities that this changing landscape produces.

THE REAL ESSENCE of company culture is in the unconscious thoughts that drive employees’ decisions and behaviours each day. Thus, it determines how employees see themselves as part of the organisation, how they relate to their teams and leadership, and how secure and psychologically safe they feel along with the required framework to build resilience, all whilst understanding the business overall.

Culture stems from shared learning, and the emergence of new ways of working can complicate the development of a company’s culture. The current hybrid model may lack the faceto-face intimacy that can speed the creation of trusting relationships, and some working relationships may be transient (in the case of ad hoc teams and contract employees).

In these challenging times, taking the necessary steps to create a culture of wellbeing and safety is easily overshadowed by what are often seen as more immediate needs. But, in today’s rapidly changing environment, three key focus points are now more important than ever for leaders to create this cultural transformation.

Engagement

Engaging employees is not a simple paint-by-number exercise; it’s a complex process with its foundations firmly in the relationship between the individual and their direct leader or manager. Great 12

leaders know their people well because this understanding of the individual allows them to predict whether a particular situation or event will elicit a specific emotion from the individual – one that increases the employee’s engagement – or not. When it comes to their performance, the emotions employees are feeling can be as crucial as the skills and knowledge they bring to their roles. This is doubly so for their mental wellbeing and safety.

Psychological safety

Resilience

Still, we know from our research how uncommon some of the essential elements of psychological safety are.

For instance, only one in four employees interviewed by Dale Carnegie strongly agree that people they work with are encouraged to express their opinions or feelings, and just 30 per cent say that trusting relationships with their leader or manager were the norm. In all of our research, however, one thing stands out tall: the need for leaders and businesses to develop and cultivate psychological safety within their teams.

Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterised by the capacity to cope, recover and learn from them. Underpinning those behaviours are attitudes that support a mindset open to information and primed to succeed — specifically, a positive attitude and confidence in one’s abilities. Adversity at work exists in many forms. It may include crises or traumatic events, or it may come in the form of lower intensity but high-frequency or extended stressful circumstances. Prolonged uncertainty, significant failures, conflict with colleagues or superiors, exhausting workloads, having little control over one’s job, being denied recognition, working in isolation, unfair working conditions or values conflicts on the job. Even positive changes, progress, and increased responsibility can create adverse or stressful situations.

Psychological safety refers to a person’s perception of the consequences of taking an interpersonal risk, sharing an opinion, raising a difficult issue, and expressing their concerns, worries or feelings. Do employees fear being seen in a bad light or treated as ignorant, incompetent, negative, or disruptive if they take such a risk? It’s hard to say how common psychological safety is in the workplace (not as common as we’d like it to be).

Simon Weakley, Director of Sales and Training, Dale Carnegie Auckland Ph: 0800 328 7246 E: simon@dalecarnegie.co.nz dalecarnegie.co.nz

A D V E R TO R I A L

B U S I N E SS N H .O R G . N Z

the increasing cost of vehicle parts and the green-car legislation.

Options for vehicle insurance cover Different insurers offer different levels of cover – vehicle settlements can be based on the vehicle’s market value or agreed value. Before confirming your vehicle cover, and to help you set an accurate sum insured, it’s a good idea to research vehicles similar to yours on the market.

• Agreed value: The sum insured that

Do your sums to avoid underinsuring your assets Underinsurance is an increasing risk for North Harbour business owners, sole traders, and individuals. Whether you’re insuring your business assets, home or vehicles, it’s important to regularly check the sums insured covered by your insurance policies. Here are some things to consider from your local Rothbury North Harbour team.

Insurance cover for company & personal vehicles

You’ve invested a lot of time and energy to get the possessions you value and your vehicles are no exception. It’s important that you take the time to ensure your vehicles are adequately covered. Knowing what’s covered in your insurance policies means you know where you stand in the event of a loss.

We recommend that you notify your broker of any new vehicle purchase and check the market to ensure your existing vehicles have an adequate sum insured. This applies to both your personal or company vehicles. By ensuring your insurance policies are up to date, you can minimise your underin-

surance risk, especially in light of vehicles increasing in value over the past two years. So much has changed in the last year and getting insurance right is crucial in these uncertain times.

TradeMe Motors data revealed that the price of used cars being sold online is increasing. The median price for second hand late model cars listed on the TradeMe website has increased from $41,990 in 2020 to $53,990 in 2022 (as reported in April 2022)*.

Traditionally vehicles have been known to be depreciating assets. What we are seeing now is that both new and used vehicles are in fact increasing in value. This change is being driven by the global supply constraints on new cars,

you and your insurer agreed on when you took out your policy. The value will be reassessed at your annual policy renewal. It’s a good idea to review your sum insured regularly to ensure it accurately reflects the current value of your vehicle.

• Market value: Insuring your vehicle based on what it’s currently worth in the market. If your vehicle is a total loss, insurers will generally obtain a pre-accident valuation (PAV) for your vehicle at claim time. The PAV will take into account the specific details and condition of your vehicle to determine what the market value would have been immediately prior to the loss.

If you are feeling overwhelmed or if you just need a second opinion, you can rest easy knowing there is expert advice just down the road at your local Rothbury Branch. Garry and the local North Harbour team are experienced at understanding the technical insurance issues and the risks local businesses need to consider.

Rothbury North Harbour are passionate about local businesses avoiding underinsurance and not being left out of pocket. So talk to the team today to check that sums insured are right for you. *https://autofile.co.nz/supply-woes-increase-used-car-prices-

Helping North Harbour Businesses avoid underinsuring their assets FOR A SECOND OPINION, CALL ME TODAY Garry Bray | Commercial Broker P: 021 0818 9329 E: garry.bray@rothbury.co.nz rothbury.co.nz

C OV E R STO RY

S E P T E M B E R 2022 F Y I

Forward with focus Two and half years after its unwelcome arrival, Covid-19’s repercussions, primarily long-closed borders and global supply chain issues, continue to loom large. Add infections and isolation periods to the usual complications of cold and flu season, and it’s no wonder many employers and employees are feeling exhausted, frustrated, and overwhelmed.

As chartered accountants and business mentors, Pathfinder Solutions have been helping clients address the practical challenges of the last 30 or so months. Co-director Richard Orsbourn spoke to FYI about the most common problems for which business owners have sought support.

Gaps are revealed

When key team members are suddenly absent through illness, holes are uncovered in the business’ processes, knowledge, and IP. Jobs can therefore take longer and not be completed to the usual standard. All of this can impact productivity and margins.

Businesses must think about how they share crucial information, procedures, and processes to mitigate this as we grapple with the “new normal”.

Decreased productivity

When you have sickness combined with a labour shortage and difficulty finding new talent, businesses need to figure out how to do the same amount of work with fewer people. This means having to reassess long-time processes, which may not add actual value and don’t make the boat go faster. Automating some 14

systems (e.g., invoicing and accounts) helps. To many businesses, this feels like two steps backwards to eventually take five forward!

The inventory balancing act

With supply chain backlogs and delays, there’s a natural tendency to try and stockpile. This might suit some businesses, but not all, and has to be carefully balanced with whether customers’ buying habits will continue as they are in the medium or long-term.

It also seriously impacts cashflow if company dollars are tied up in stock.

Whilst importing directly from offshore is cheaper, consider sourcing locally. Your margin may decrease, but it preserves precious cash. Simply put, although it may cost you more to source locally, not having to order large quantities from overseas and have precious cash tied up

in inventory – or, worse, not being able to complete work because of delivery delays – could offset that lower margin.

Cashflow affected by jobs taking longer

If staff are sick, it might mean that job turnaround time is longer – but you’re still charging the same price. It’s not like the job has become bigger and you can charge more; it just takes longer to complete and is more expensive – a cost you may not be able to pass on. For example, if you wash residential houses and require scaffolding for an extra three days, the homeowner is unlikely to agree to pay for this.

Overcoming the challenges could provide opportunities for improvement and innovation Understand the levers you need to pull in your business

What fires can be left burning, and which need to be put out? Every business has three or four key drivers that make the most significant difference to the bottom line. Recognise what these are and build your business plan around them.

C OV E R STO RY

B U S I N E SS N H .O R G . N Z

Identify and focus on your most profitable clients, not just the ‘noisy’ ones

People and time are scarce resources.

They should be invested with the clients who spend the most with you, with whom you love working, and who you wish to retain long-term. Don’t be tempted to pile your attention on customers purely because they shout the loudest.

Cashflow is king!

Monitor all your input costs, such as labour, materials, and packaging, and make appropriate pricing changes.

And keep a really close eye on your debtors. Ensure clients adhere to your payment terms, and, if you have any terms such as the 20th of the following month, consider whether you can bring them down to 14 or even seven days.

Model out your cashflow

Banks don’t like surprises and are currently experiencing their own staff shortages, so all their internal processes take longer. The more you can forecast and predict issues, the more chance the bank should be in a position to help.

Have clear Covid and sickness policies

Ensure everyone understands the protocols around Covid testing (RATs),

mask-wearing, and self-isolation to minimise spreading infection amongst the team.

Play to your strengths

Consider outsourcing tasks that aren’t your core activities, such as bookkeeping, marketing, debt collection, and payroll. Do you have internal talent you could develop to spread the load? Look at ways of incentivising your team to fill the gaps.

In summary – seek advice and counsel

You are not alone in the pressures you are facing. Don’t be afraid to try things but remember to “Fail Fast” if it isn’t working. Moreover, doing nothing is not an option because if your competition is adapting, then, by definition, you are going backwards.

“Covid’s most significant ongoing challenge is the backlog of supplies. Orders which used to take a couple of weeks are now taking months. We stay in touch with our clients, keeping them informed as best we can. Regular updated contact is always greatly appreciated we have found.

I think the media has helped raise awareness of this huge problem, so people are generally pretty understanding.”

“FOR US, IT was about focusing the business on more profitable jobs and reducing the unproductive downtime.” Christopher and Ryan Frische of Kauri Property Maintenance recognised they needed to bring the business into the 21st Century and started working with Richard just before Covid arrived.

“The first thing we did was transition from paper accounting to Xero. That automation streamlined the process, saving us both time and stress,” says Ryan. “We also realised that one-off jobs like lawn mowing all over Auckland were too time-consuming to be profitable, with travel times and costs, etc. So, we decided to find our niche. Weighing up various factors, including our own strengths and experience, we collectively settled on pre-sale clear-ups, and residential and commercial property maintenance.”

Ryan acknowledges that they would not have achieved this without the help of a business mentor. “We’ve progressed from smaller undertakings on site, such as lawn care, for everyday cashflow to recognising that it is OK losing the smaller jobs and focusing our resources on larger – and ultimately more profitable – works.”

Focus on retaining your key people. Make sure you’re paying your people market rates, and if you need to increase wages, ensure that’s reflected in your pricing. The cost of recruitment, loss of knowledge, and re-training will far outweigh any wage increases.

15

C OV E R STO RY

S E P T E M B E R 2022 F Y I

It is OK to take time to rest and recuperate – just as any outstanding sports team would do.

Jess Stuart is an author, coach and international speaker who works with the likes of Fonterra, Dermalogica, and Foodstuffs.

Burnout affects employees too. If personal values don’t align with company culture, it may be time to move on. “Working in a toxic environment can be exhausting.”

16

operations, they also carry the weight of responsibility for their staff.”

Jess frequently hears from business owners that they should not or cannot take a break or a step back. The feelings behind these reasons can include embarrassment, shame, ego, perfectionism, doubt, or even martyrdom.

“There are managers who find it incredibly hard to acknowledge there’s a problem and delegate or invest in extra resources,” she observes. “Being busy is perceived as fashionable, and some people wear that excessive busyness as a badge of honour.”

CE AN

OU

T

PE

RF

O

RM

RN

QUANTITY There’s a recognisable tipping point after which too much quantity is detrimental to quality.

The problem is that being busy does not automatically equal being productive.

“It’s time to focus on quality, not quantity, and ask ourselves, ‘What value am I truly adding?’”

Undeniably, crossing items off a to-do list provides instant gratification.

However, to focus on quality rather than quantity, Jess argues a longer-term view is required – after all, a great deal could take a year to come to fruition.

How to begin this shift in mindset?

Jess suggests starting with “the 3 Ps”: permission, priority, and performance.

Permission

© Jess Stuart | Burnout to Brilliance

BU

QUALITY

BURNOUT TO BRILLIANCE is one of Jess’ signature training workshops. Popular since day one with men and women from all industries, Covid’s long period of uncertainty has prompted increased interest from lawyers, GPs, and frontline workers caring for others. “We’re seeing more enquiries from people experiencing ‘compassion fatigue’,” says Jess.

“It used to be that, if there was a major upheaval or change, businesses would face that, deal with it, and move on with a plan for the future. But we haven’t been able to do that since 2020.

“This is compounded with a shortage of talent, good employees being headhunted, and others pondering a move to see if the grass really is greener. All in all, it’s been and continues to be a perfect storm. Many of us have been spread too thin for too long.”

Jess urges business owners to recognise that they are their organisation’s engine. Just as a company has sustainability practices, the director needs to think of themself as a sustainable resource. “If you were on a car journey and saw the fuel gauge was low, you’d stop at a garage to refill. It might be an inconvenience, but it’s necessary to get where you need to go.

“So, why don’t we treat ourselves like that car?” she asks.

“Especially when you consider that business owners not only drive company

It is OK to say no. It is OK to set boundaries. It is OK to delegate. It is OK to take time to rest and recuperate – just as any outstanding sports team would do. “If a massage, round of golf, or other leisure activity helps give your brain some quiet space, it is OK to do this. You don’t have to wait for someone to buy you some time-out as a gift!”

Priority

Tracing this word back to its origins reveals it was only ever used in the singular form. “That changed with the industrial revolution,” says Jess.

“Suddenly, there were multiple priorities, and now we could seem to have 20 in just one day.”

She encourages focusing on just one priority at a time. “If necessary, ask yourself, ‘What is my priority for the next hour?’ as you work your way through the day.”

Performance

By its very definition, peak performance comes in waves; after every peak, there’s a natural trough. “These dips should be our recovery time, so we can rest and reset.

“If our brains are ‘noisy’ all the time, there’s no space to innovate – which means we might not be able to identify and respond to market trends or develop new products and services. In the shorter-term, this is when we make mistakes; the work takes longer, becomes more of an effort, and so we spiral down.”

Jess affirms that these breaks should not be regarded as unproductive or “costing” time.

“We have to realise that we all need to reflect, unwind and breathe – even if it’s just a walk in the fresh air at lunchtime.”

“Rest periods are essential if we’re to get the best from ourselves and our people.”

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BNH MEMBERS SURVEY

S E P T E M B E R 2022 F Y I

BNH members set the agenda Every year, BNH seeks feedback and insights from members to capture the mood of the local business community. The results of this annual survey help BNH to set its priorities in terms of networking events, guest speakers, training workshops, crime prevention initiatives, and other support services as identified. This year’s survey was conducted in May and June, via BNH’s e-newsletter, website, and social media (Facebook and LinkedIn). Here’s a summary of what you’re telling us.

What option best describes you?

What is the number of employees within your business?

Business Owner/CEO Senior Management Employee 14.09% 1.82% Contractor Property Owner 22.73%

1 2 to 5 6 to 10 11 to 20 21 to 50 51 to 100 100+

55.45%

6.82%

6.82%

5.91% 10.00% 27.27%

23.64% 19.55%

17.73%

Of the services we offer our members, which do you currently take advantage of?

100

None of the Above

Securtiy

Transport & Traffic Congestion

Pallet & Cardboard Box Swaps

0

Paid Advertising

10

Networking

20

Advocacy

30

Business Directory

40

Events & Workshops

50

Mentoring

60

Member Communications

70

Free Member use of BNH Training Room

80

Food Waste & Office Inorganic Collections

90

The work of BNH’s membership ambassadors has been severely hampered by Covid-19 restrictions over the last 12 months, meaning that they have been unable to physically visit premises. We hope that, as Sandra and Ben are once again able to get out and about, more business owners will become aware of the services and opportunities available to them.

18

BNH MEMBERS SURVEY

B U S I N E SS N H .O R G . N Z

How important are the following to you and your business on a scale of 1-5?

100

1 (not important)

90

2

3

4

5 (very important)

N/A

80 70 60 50 40 30 20 10 0

Business Directory

Learning & Development

Networking

Security & Sustainability Crime Prevention

Transport

Up-to-date News

Useful Links & Resources

Which areas of support would be most beneficial to your business?

Business Strategy & Planning Communications Digital Enablement Employee Engagement Financial Management Health & Wellbeing Information Technology Leadership Legal/Compliance Marketing & Social Media People Management Sales Development Security & Crime Prevention Other

10.56%

22.22%

39.44%

20.56%

12.78%

22.78% 21.67%

3.33%

15.56%

COMMENTS

“Central and local government advocacy.”

“Traffic improvement up and down Rosedale Road.”

30.00%

43.33% 21.11% 21.67%

13.33%

“Sustainability.”

19

BNH MEMBERS SURVEY

S E P T E M B E R 2022 F Y I

Please rate the following on a scale of 1-5 70

1 (not important)

2

3

4

5 (very important)

N/A

60

50

40

30

20

10

0

BNH Communications

BNH Events

BNH Programmes

Do you have any other comments? Is there something else that you think BNH should be providing to its members?

“Maintaining lobbying with local government and NZTA.” “We are aware we should take advantage of the services that BNH offer. Always been too busy. I normally make staff aware of things that catch my eye that might be of benefit but I should probably designate someone else to do this more effectively.”

20

Do you recieve our fortnightly newsletter?

YES 10.53%

“More events to invite government officers or political leaders so we can directly hear their strategies.”

“BNH should facilitate member interactions throughout the year outside the boundary of events and programmes.”

BNH Services

NO 24.56%

NO 89.47%

“We appreciate all the hard work - here’s to a full year after the last two.”

“This was a good survey and I got to know more about what you offer. I will educate my team members about the things you offer.”

YES 75.44%

“Always look forward to reading these.”

“Informative. Good to know what is happening in our community.’”

If you do not receive BNH’s fortnightly EDM, please send your correct email address to admin@businessnh.org.nz

GOLD SPONSORS

B U S I N E SS N H .O R G . N Z

Hospitality New Zealand honours Jacqui Cheal Ramada Albany’s general manager Jacqui Cheal has been crowned Accommodation Industry Leader of the Year at Hospitality NZ’s annual awards evening.

THE JUDGES SAID Jacqui “is an inspiring leader who goes above and beyond for her staff and company. She puts diversity and inclusion at the heart of creating a great culture, celebrating and acknowledging special occasions, from cultural events like Diwali to birthdays.

Jacqui is continually growing and training her people, actively supporting and mentoring staff. During Covid, she led the implementation of Hospitality NZ’s online education platform Tyspy for all 70 employees at Marsden [Hotels and Resorts], creating tailored learning,

upskilling and personal development plans for each of them.”

Jacqui’s nomination was submitted by her staff and further endorsed by three senior executives from Marsden Hotel Group (of which Ramada is a part).

“I was delighted but also shocked to receive this award over my peers on the night!” she says.

This prestigious industry recognition is not only great news for Jacqui and the team at Ramada Albany, but also for their guests – who know they’ll enjoy exceptional customer service from a genuinely caring team.

Michael Osborne, executive director, Development & Planning, Marsden Group describes Jacqui as “…one of the most talented and trustworthy employees we have ever had to date. Her sincere compassion for all is an asset.”

Jacqui Cheal

General Manager Ph: (09) 974 4568 E: manager@ramadaalbany ramadaalbany.co.nz

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Now at 5-11 Parkway Drive www.benefitz.co.nz 21

P R O F E SS I O N A L D E V E LO P M E N T: S PA R K B U S I N E SS H U B A U C K L A N D N O R T H

S E P T E M B E R 2022 F Y I

Your people are the best line of defence against cyber-crime As a small business owner himself, Spark Business Hub Auckland North’s director Aaron Redwood genuinely understands the uncertainty and disruption his SME customers are currently facing.

“WE’RE A BUSINESS hub. The very nature of that means that our customers come in and chat with us about their tech needs,” he says. “But this has been an abnormal winter! Through colds, flu, or Covid, we’ve rarely had our full team on any one day, which has certainly impacted our productivity. It also affects company culture. We don’t want just one staff member at the hub on their own all day; that could feel incredibly isolated. Equally, we need to be there for our clients.”

Aaron recognises that businesses across all sectors are facing these and similar challenges. There are some positive signs, though. “When we are reconnecting with customers, I’d say 90 per cent welcome the chance for a face-toface. We’re seeing a strong spirit out there of ‘Let’s get back to it!’”

With technology being so complex and ongoing rising costs, most of the business hub’s clients are seeking guidance to ensure they are getting the most value from their technology investments. “They want to know how the tech can help 22

them gain an advantage in their market, and attract and retain staff,” Aaron observes. The other key discussion point is always cyber-security. Cyber-criminals are getting smarter, and the risk from this threat has increased exponentially. Some clients proactively ask Aaron and his team what they should be doing. Others will say they’ve got a virus checker, so they think everything’s under control – after all, cyber-criminals aren’t targeting them specifically.

When it comes to protecting a business from cyber-attacks... the most important cog in its security is the human firewall.

“That’s true… to some extent,” Aaron says ruefully. “Cyber-criminals are targeting everyone; it’s not personal!”

The right tools and up-to-date software are doubtless essential. Still, when it comes to protecting a business from cyber-attacks, Aaron is adamant that the most important cog in its security is the human firewall. He and the team use various tool sets to train clients about how to avoid playing into the hands of criminals. “Prior to actual training sessions, we’ll run a few campaigns with phishing links and so on, and use these

to see the trends of when people click on links or even enter their credentials.”

Once the workshop’s done, Aaron encourages the client to have one team member own and drive the company’s continuing cyber-security efforts. There can be an element of gamification to make things fun. For example, a leader board showing how employees are scoring on the weekly security quiz.

“Business owners are probably already wearing 12 hats, and ‘Cyber-Security Champion’ is a role that could be delegated to a relatively junior staff member,” Aaron reflects. “Admittedly, I’ve struggled to delegate in the past, but then I shifted my thinking. Rather than just giving someone a task, I now consider it as helping them to grow in their role, develop their skillset, and be more engaged with the business overall. That definitely helps me delegate more.”

spark.co.nz/business/contactus/ business-hubs/aucklandnorth HubAucklandNorth@spark.co.nz Ph: 0800 482 746 Visit us at 112D Bush Road, Rosedale

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It’s never been more important to focus on cashflow!

CASH IS KING. We’ve heard this a lot over the past 24 months. Everyone’s primary concerns are still how do we preserve, protect, and manage cashflow better?

As part of your financial strategy, now could be an appropriate time to review how you manage your company vehicles.

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Second-hand vehicles present some excellent savings, not only with financing costs but also fringe benefit tax (FBT) savings, which are sometimes overlooked. You can find our latest listings on our website.

Driveline’s experienced consultants can help you figure out what’s the best vehicle for you. They go to market to negotiate the best deal for that vehicle and finally they work through the right finance option for you and your business.

We’re not affiliated with any car manufacturers; our only obligation is to you, the customer. Unlike car dealerships or big financing companies, we are never locked in to one specific make, model, or

payment plan, and we can offer objective, unbiased advice. The client’s needs always dictate the final result.

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23

S U STA I N A B I L I T Y

Photos by James Gow and Nicky Shave

S E P T E M B E R 2022 F Y I

North Harbour businesses get onboard sustainability project NORTH HARBOUR BUSINESSES are leading a ground-breaking five-year project to restore an area of Rosedale Park using bio-organic methods to revitalise the land and the adjacent Alexander Stream.

Project lead Nicky Shave from North Harbour Hockey Association says the planting and pest management programme will promote soil health and water quality, improve tree survival, and create a safer environment for birds and wildlife within the park and the wider surrounds.

“This will make the park a place where local people will want to go to connect with nature.”

It’s also likely to positively impact other

North Shore waterways downstream of Alexander Stream.

Several stakeholders are working alongside the North Harbour business community to bring the Te Hōnonga a Iwi - Restoring Rosedale Park project to life, including local iwi, nearby residents, community groups, educational and tertiary institutes in the area and sporting bodies using the park.

There are still plenty of opportunities for businesses in the area committed to sustainability to get involved, Nicky says.

“We need more businesses to contribute services, equipment, or funds to ensure the success of this project.

This could include volunteer labour, rainwater from your roofline, plumbing

and engineering services, transport, supply of pallets, large rocks, renewable energy equipment and expertise, pumps, signage, IBCs, waste management, instructional design skills, website management, social media expertise, legal advice or integrated value consults relating to the project outcomes.”

It’s hoped that the project will demonstrate the feasibility of using bio-organic processes to control weed, with a view to expanding this approach across Tāmaki Makaurau.

If you would like to get involved, contact Nicky Shave at hello@restoringrosedalepark.org.nz or call 027 270 2736.

What is it with polystyrene?

A comprehensive list of recycling options for EPS can be found at aucklandcouncil.govt.nz/rubbish-recycling/Pages/recycle-item. aspx?ListItemId=381 24

Expol

EXPANDED POLYSTYRENE (EPS) is one of the most common forms of plastic we encounter daily. From foam cups to filling space under concrete floors, EPS seems to be everywhere. And who can ever forget the inimitable bean bag with all those little EPS beads? Many imported commercial and household items will use EPS in their packaging. It has many compelling features for manufacturers and users, being light, mouldable, and cheap.

But it also has downsides, in that it is often bulky and produces polystyrene “snow” when cut or broken. These bits can easily find their way into the environment and either stay in soil or get washed into waterways. Many people don’t realise that EPS is a highly recyclable plastic that readily reintegrates itself into new EPS products.

Services for recovering EPS have grown in recent years as the makers of EPS products are keen to get that old EPS back.

Organisations such as Abilities Group and Divert NZ will collect commercial quantities of EPS. In the construction sector, manufacturers such as Expol will collect scrap EPS from building sites. Some Mitre 10 stores will collect residential quantities of EPS for recycling. Next time you grumble about the amount of space EPS is taking up in your bin, try checking out a recycling option.

B U S I N E SS N H .O R G . N Z

S U STA I N A B I L I T Y

New tool helps businesses calculate carbon footprint and take action

Tranzit’s project manager James Howard looking at the bus back in October 2020, after the workshop team took the diesel engine out. “It was the point of no return! Following this our workshop team spent several months converting to electric.”

Southern hemisphere’s first converted electric double-decker trialled in Auckland A DOUBLE-DECKER BUS converted from diesel to electric is currently being trialled on various routes across Auckland.

Tranzit Group carried out the work on the new “Repower bus” with co-funding of $484,708 from the Energy Efficiency & Conservation Authority’s (EECA’s) Low Emission Transport Fund.

Auckland Transport group manager metro services Derek Koper says that the organisation has made significant progress on the decarbonisation of Auckland’s bus fleet. “But if we are to accelerate our transition to a fully zero-emission bus fleet by 2030, we’ll need to consider options such as retrofitting technology into existing buses like Tranzit has achieved with the Repower bus.

“We’re looking forward to seeing how the Repower bus performs on some of Auckland’s most widely used bus routes, such as along the Northern Busway to Albany and the Hibiscus Coast and on other long routes where high-capacity EV buses will operate.”

THE CARBON EMISSIONS Calculator is the latest feature of the Climate Action Toolbox, developed by the Sustainable Business Network (SBN) and business.govt.nz in collaboration with BNZ, EECA, New Zealand Trade & Enterprise, Meridian, Spark Lab, Waka Kotahi NZ Transport Agency, and DNA. The free online Toolbox makes it easy for smaller businesses to measure and reduce their carbon footprint, and, since its launch in March 2021, more than 24,000 users have accessed it.

“The Toolbox and calculator further enhance MBIE’s business support resources tools and services. The Toolbox is designed to help businesses take action on climate. They play a vital role in reducing New Zealand’s emissions,” says Ministry of Business, Innovation and Employment head of small business services Tui Rutherford.

“This latest addition to the Toolbox gives businesses the data they need to make changes. Now with the built-in calculator, small businesses have everything they need at their fingertips to measure emissions and create an action plan to reduce their carbon footprint,” says Mr Rutherford.

Calculating emissions can help a business identify the key areas for reducing its carbon footprint. The Toolbox then helps create a tailored step-by-step plan to make that happen. A carbon calculation also sets a clear benchmark for monitoring progress.

Rachel Brown ONZM, CEO and founder of the Sustainable Business Network, says taking action to reduce emissions helps businesses attract customers and talent, reduce energy costs, satisfy stakeholders, stay ahead of regulation, and prepare for the future.

“The Toolbox is a game changer for thousands of small businesses, helping them start their climate action journey. With the carbon calculator, it is a one-stop-shop for any smaller business.”

To see how the Carbon Action Toolbox and Carbon Emissions Calculator could benefit your business, go to tools.business.govt.nz/climate 25

GOLD & EVENT SPONSOR

S E P T E M B E R 2022 F Y I

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B U S I N E SS N H .O R G . N Z

Some light at the end of the work visa tunnel The last two years have been a tough road for many businesses, particularly when it comes to staffing. With historically low unemployment and borders closed for the better part of two and half years, finding the right people has and continues to take its toll.

THERE IS NOW some light at the end of the tunnel, with borders opening again from 4 July to overseas workers, giving employers access to the global talent pool. However, if this is a tunnel you need to walk through, be sure to have the right flashlight!

The new process of bringing new staff

into the country has several issues, still to be ironed out. Employers now need to become Accredited with Immigration New Zealand (INZ), a complex but manageable process, and then put the roles they need to fill through a rigorous job-check system. Only once the job check is complete can the work visa be filed.

A couple of months in, INZ is clearly still coming to grips with its own rules.

Queues are forming, leading to frustration for all parties. Job-chek applications, initially quoted as a 10-day turnaround, are taking more than four weeks. So far, the process has seen only a handful of visa applications approved.

It remains to be seen how robust this new system is and whether the added

complexity is justified given the current labour market crisis. It’s almost certain that more changes will follow as feedback flows through to policymakers.

Thankfully for any employers needing to tackle this process, expert support is available. The team at Workplus (part of Turner Hopkins) can help guide businesses through the tunnel and safely out the other side.

Paul Janssen

IAA Licence No. 200800705 Manager Immigration 416 Lake Road, Takapuna, Auckland 0622 (09) 486 9574 | 021 357436 www.turnerhopkins.co.nz

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TRANSPORT

S E P T E M B E R 2022 F Y I

Northern Corridor Improvement (NCI) update and completion date change THE NCI PROJECT will not be completed this year. In a statement to BNH, Waka Kotahi NZ Transport Agency confirmed: “All large construction projects have been affected by the ongoing Covid-19 pandemic with the impact extending beyond the project team, with subcontractors and workers employed in the extended supply chain also being impacted. The project is due for completion in mid-2023.” Overall, this means that the project will be completed 18 months behind the initial planning and six months behind the latest schedule.

Works in progress

Work on the direct motorway to motorway connections is progressing well with the SH1 to SH18 underpass fully excavated. The focus now is on turning the “hole” into a functioning part of the state highway network, with features such as lighting and drainage, and, of course, the road surface itself.

Looking ahead slightly, with 7km of shared paths also being built across the area, getting around on foot or by bike is set to become a lot easier. NCI will be opening up smaller sections in stages.

BNH advocates for members – and AT listens BNH IS PLEASED to report that after reviewing our submission, AT has altered its plans for the additional bus parking around the Albany bus station. It had been proposed that 19 on-street carparks on Corinthian Drive were to be removed. This will not be proceeding.

The rest of the proposal, where no street parking would be affected, will continue on Elliot Rose Avenue and the Albany Busway.

Inside the underpass

It’s now easier to report a problem to AT AT HAS INTRODUCED dedicated online forms to report maintenance problems, request information, or share information with the organisation.

You can report an issue straight away, upload photos, and use your phone location to confirm where the problem is happening.

The new forms can be accessed via contact.at.govt.nz or AT’s smartphone app.

Supplied by Fletcher Construction Company Ltd

Construction of Northern Interceptor pipeline is complete

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Alexander Creek Pipe Bridge

CONSTRUCTION OF SIGNIFICANT watermain improvement works, the Alexander Creek pipe bridge and the new chemical dosing facility in Hobsonville pump station, began in January 2019 and were completed in July 2022. Wastewater from Massey North, Whenuapai, Hobsonville, Kumeu, Huapai, and Riverhead that used to flow to Māngere Wastewater Treatment Plant now flows directly to the Rosedale Wastewater Treatment Plant, which has the capacity to manage the anticipated growth in the region until 2070.

The final stages of the project to be completed were:

• New pipe bridge at Alexander Creek • Rosedale Park and Frisbee Park • Rosedale Wastewater treatment

plant

• Upgrade of pumps and new

switching infrastructure in Hobsonville Pumpstation • New chemical dosing facility in Hobsonville Pumpstation • Commissioning (testing) the new system • Reinstatement (dealing with access tracks to the site works)

TRANSPORT

B U S I N E SS N H .O R G . N Z

Pedal from winter into spring with four handy tips

Building a road, layer by layer BUILDING A ROAD requires many layers of different materials, and each must be made one at a time, just like a cake. A lot of work goes into the first few layers (per this image) to G IN ensure the AC RF U TS road has AL T AL PH PH AS the strength AS L AL A E R S U CT ANE needed for SE RU ST MBR BA UB S thousands ME D E IS BIL of vehicles STA DE YER RA LA to travel BG NT SU EME OV on it and DE PR RA IM BG provides a SU smooth ride An example for people in of road layers vehicles too.

With approximately 20km of new road lanes required across the project for the Northern Busway and motorway upgrades, the project’s granular layer team, who built the sub-grade improvement and stabilised sub-base layers, were kept busy. By mid-June 2022, the team had completed all the subgrade improvement and stabilised sub-base layers, needing 50,000 tonnes of aggregate (stone), covering an area of 80,000m2 (the equivalent of 11 rugby fields!)

For stabilising, lime and cement are injected into the clay subgrade. This is followed by placing layers of highquality aggregate along with additional cement and water injected into the material. A membrane seal and new asphalt will be laid on top to complete the road building process. These final layers can only be completed in dry weather conditions, so work on this is due to begin after winter.

1. Bike bright!

Get your bike lights and reflectors sorted. Remember white lights at the front and red lights at the rear to keep you safe in low-light conditions at the beginning and end of the day.

2. Ride to the conditions

Remember that the rain will make surfaces slippery. Beware of road markings, manhole covers, stones and leaves. Try to avoid braking or turning sharply across them. Ride slower in wet conditions, and gently pump your brakes downhill to prevent skidding.

3. Give your bike some TLC.

Check your brakes work well as they can wear down quicker in damp and dirty conditions. Check your tyres for grip or damage. Refresh the winter lubricant on your chain.

4. Colour is the new black.

Wear something bright and colourful.

Reflective strips, rain jackets, mudguards and gloves can all help in cold and wet conditions.

East Coast Bays Wastewater link WATERCARE IS UPDATING the wastewater network.

It is building a new larger 1.75 km wastewater pipeline from Windsor Park along Centorian Drive and Apollo Drive to Rosedale Wastewater Treatment Plant. This new pipeline, together with the Sidmouth Pump Station upgrade (currently in construction), will contribute to increasing the wastewater transmission capacity in the East Coast Bays catchment. It will also cater for growth and help eliminate overflows.

Work starts this month should be completed by April 2024.

How this will affect BNH members

There will be reduced street parking and stop/go boards on Apollo Drive.

Why your vehicle’s speed matters SPEED IS A factor in more than 70 per cent of New Zealand’s injury-causing road traffic incidents. In 2021, the World Bank Global Road Safety Facility (GRSF) stated: “There is a direct, causal link between speed and safety outcomes. Indeed, there are no other risk factors that have such a substantial and pervasive impact on safety as speed.”

3rd floor

Speed is like a fall from a height

50

80%

40

30%

30

10%

km/h

2nd floor

km/h

1st floor

km/h

risk of death

risk of death

risk of death

Risk of death vs impact speed | © Katoa Ka Ora | Data taken from Research Report AP-R560-18 by Association of Australian and New Zealand Road Transport and Traffic Authorities.

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CRIME PREVENTION

S E P T E M B E R 2022 F Y I

Making life harder for vehicle criminals

Auckland Transport offers some support to businesses amid spike in ram raids AUCKLAND TRANSPORT (AT) generally doesn’t install bollards outside commercial premises due to the high cost of ongoing maintenance at the expense of the public. However, due to the recent spate of ram raids, the organisation is looking at a simplified process for businesses.

“Where a site has experienced ram-raiding or repeated vehicle accidents, AT will consider the installation of bollards near the front of the building at the landowner’s expense,” says John Strawbridge, AT’s group manager parking services and compliance. “If additional security measures such as bollards have been required or recommended for insurance purposes, we’ll also consider applications in these circumstances.

Each application will be assessed on its merits, and we’ll work closely with businesses and business associations to reach the best solution for public safety.”

Mayor Phil Goff says while NZ Police and central government are responsible for enforcing the

law and dealing with crime, Auckland Council is looking at ways to support businesses and the community to enhance security across the region, including working with the National Retail Crimes Unit (NRCU).

Businesses or property owners will need to submit a written application, including details of the incident and either a police report or insurance claim / recommendation. There’ll also need to be a detailed plan, drawing or picture of the bollards they wish to install, with specific details of the proposed location.

You can read more about the application process and bollard specifications at at.govt.nz/about-us/newsevents/auckland-transportsupports-businessesfollowing-recent-ram-raids If they require assistance, applicants can contact Loretta Su’a-Chang, AT’s senior transport engineer, via loretta.chang@at.govt.nz

WESTFIELD MALL ALBANY recently hosted a “secure plates” event, where NZ Police, mall security and Business North Harbour (BNH) turned out to secure registration plates on staff vehicles.

As BNH’s crime prevention specialist Dave Loader explains, “Securing plates with specially designed fastenings prevents offenders removing them to commit some crimes, especially petrol drive-offs from service stations.”

The volunteers completed work on 50 cars. The team all agreed they were pleased to donate their time to support the local community from this annoying and highly inconvenient but low-level criminal offence.

If you’d like to help protect your team from car crime, contact Dave Loader about fitting anti-theft screws to your employees’ vehicles. This is a FREE service available to BNH members.

Vanguard Security appointed as BNH’s security patrollers AS PART OF its ongoing crime prevention initiative, BNH ensures the region is monitored overnight, 365 days of the year. These security patrols will now be conducted

by Vanguard Security, which has its main office in Paul Matthews Road.

To help implement an effective strategy, Dave Loader liaises with Vanguard using daily reports to identify potentially high risk areas.

Speaking of the new contract with BNH, Vanguard Security’s director Carwyn Winiata said: “As the only 100 per cent fully integrated security operation based on the North Shore, we take the territory extremely seriously. We are your local provider and proud of it.”

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Members with any crime concerns are encouraged to contact Dave via crimeprevention@businessnh.org.nz

S I LV E R S P O N S O R S

B U S I N E SS N H .O R G . N Z

The Dramatic Rate of Change

in the Commercial World.

We are now in an inflationary environment, with interest rates increasing and serious supply chain issues. These need to be factored into commercial contracts.

C U R R E NT I S S U E S FAC I N G B U S I N E S S E S : • Delays in sourcing raw materials • The need to pass on cost increases • Delays in supply of goods or services due to staff illness or change in customer timeframes • Tight labour market P OS S I B L E S O LU T I O N S : • Quotes valid for shorter periods of time • The right to charge for storage when product delivery is delayed by the customer • The right to delay performance or terminate contracts in certain circumstances • Adjustments to contract pricing to account for inflation • Updates to the standard lease provisions to account for inflation and premises accessibility issues • Clear and attractive staff policies including Flexible Working Policy

Businesses should be looking to update Customer and Supplier Contracts, Terms of Trade, Leases and Employment Contracts and Policies. Contact Jeremy Parsons to discuss your options.

DAVENPORTSLAW.CO. N Z

09 8 8 3 4 400

J ER EMY@ DAV EN P O RTS L AW.C O. N Z

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P R O P E R T Y M AT T E R S

S E P T E M B E R 2022 F Y I

Latest update: North Shore commercial market THE NORTH SHORE’S commercial property market has seen several purchases from businesses looking to own their own premises. In the North Harbour area, vacant office units at Unit F2, 27-29 William Pickering Drive, 238B Bush Road, 12/100 Bush Road, and Unit C3, 18 Triton Drive, Rosedale, were all purchased with vacant possession. Similarly, a large 1,154 sqm industrial property at 13 Tarndale Grove was sold to a business that will occupy it. Climbing rentals due to limited stock have resulted in high demand from owner occupiers – and this has further exacerbated problems for organisations looking for premises under 200 sqm.

Recent leases in the area for those larger floor plates, which include 1,650sqm at 55 Corinthian Drive, Albany and 1,300 sqm at 2 Fred Thomas Drive, Takapuna, reflect the confidence from larger office tenants attracted to the North Shore. Conversely, a number of businesses with large footprints have changed their business strategy due to the last two years of Covid lockdowns, and are looking to relinquish part of their

premises, providing sub-lease opportunities of quality office stock.

There continues to be demand from commercial investors looking for quality investments.

However, tighter LVRs (loan to value ratios) and increasing interest rates have seen a cautiousness from investors. There will be opportunities, and many investors will be in a strong position, particularly those who do not require finance. For those who do, we recommend that buyers contact their bank prior to looking for property to ascertain what is required by the bank and the approximate timeframe for a finance application, as this will hasten the process for any purchase.

Office rates on the North Shore market average range from $260-$300+ psm depending on location and class, warehouse rates from $140-$160 psm, and

warehouse office rates from $230$260 psm. Expect to see retail rates at $550-$575 psm for new builds due to the increased costs in building materials and supply chain shortages. Industrial yields indicatively have remained at 3.5-4.6 per cent, whilst office yields have shifted to 5.5-6 per cent. Solid quality investment stock is sought after.

The last quarter of 2022 is likely to see increased activity.

Colliers recommends that all parties take legal advice from a lawyer specialising in commercial property before signing contractual documentation.

Janet Marshall is Director Commercial at Colliers North Shore office and is happy to assist with any commercial enquiries.

Mob: 021 684 775 or janet.marshall@colliers.com

Accelerating success.

For Lease

94 Apollo Drive, Albany 850 -1690 sqm high profile office Relocate your head office to the North Shore’s only 4-star Green Build rated office building. High profile signage on this standalone building ensures your brand.

Take 850 sqm on the ground floor or 1,690 sqm on Level 1. Basement storage optional.

These offices will surpass all other premises offering high specifications.

The Green Star rating fosters a smarter building with more resource efficiency, energy and water savings, lower running costs and a healthy work environment for everyone.

Take 850 sqm or 1,690 sqm on one floor plate

Flexible options.

Take all or part

60 car parks including secure basement with internal access

Call for further information or to arrange an inspection.

Janet Marshall 021 684 775

colliers.co.nz/p-NZL67016523

Janet Marshall 021 684 775 janet.marshall@colliers.com Colliers NZ Limited Licensed REAA 2008

S I LV E R S P O N S O R

B U S I N E SS N H .O R G . N Z

Here to make it easy to protect what and who are important to you AT VANGUARD SECURITY, we are knowledgeable in our field, local in our positioning, and fearless in our pursuit of protecting our clients’ assets and their people’s livelihoods.

As businesses tackle a climate of burglary, violent robbery, and lawlessness, Vanguard has raised the security bar, utilising more technology, more manpower, and more customised solutions to counter would-be criminals’ efforts. We operate with an uncompromising focus on continuous improvement in our service delivery, management systems, product knowledge, and welfare of our team.

We provide in-house guard services, in-house alarm monitoring services and,

very importantly, in-house live video monitoring services.

The benefits of engaging a fully integrated security provider start with the simplicity of it and end with the inherent accountability we hold as an all-inclusive operation — one point of contact, one set of instructions, and one account.

We are here to make it easy to protect what and who are important to you.

Vanguard currently provides protective services to a broad range of customers, including schools, SMEs, large businesses, charitable organisations, sports facilities, construction firms,

property management companies, and hospitality outlets.

We are approachable, easy to deal with, clear thinking and very grateful to be in a position to serve where and when required.

To see how we could help you and your assets, please get in touch for a friendly, no obligation chat.

Vanguard Security Services Limited (09) 441 2232 info@vanguardsecurity.co.nz vanguardsecurity.co.nz

Look After Your Staff So They Can Look After Your Business The health payments solution that cares about employee wellbeing.

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C O M M U N I T Y: ST J O H N C A R I N G C A L L E R

S E P T E M B E R 2022 F Y I

Everybody needs someone to talk to Sometimes life can feel very lonely. These days, it’s not just those who are elderly, recovering from surgery, solo-parenting with young children, or housebound alone who might feel detached from society. People of all ages struggle with feelings of isolation.

ST JOHN CARING Caller is a free telephone service, funded entirely by donations, that offers connection and regular contact with a friendly voice down the line. These callers are all volunteers who want to make a difference in someone’s life. With regular calls, as scheduled by the client, these phone friendships develop sometimes over many years.

Conversations can be broad – everything from checking the client’s put their bins out, making sure they’ve taken their medication, what they’re reading, how the garden’s growing, and anything in between.

Caring Caller volunteers aren’t counsellors or health professionals. However, they receive ongoing training for health and wellbeing (theirs and clients’), and there’s a process if, for example, their client doesn’t pick up the phone.

A client’s story

A couple of years ago, Brian found himself living alone for the first time in about 80 years. He describes himself as a “telephone man”, so although he still has contact with family downcountry and overseas, texts and emails don’t quite hit the mark. Brian was a St John supporter and received a call from them about potentially being matched with a Caring Caller volunteer. He said yes – and, since then, his phone friendship with Susan has gone from strength to strength.

“It was amazing to hear her friendly voice down the phone. I was hooked straight away! We talk every Monday evening, probably for about an hour, and,

Would you like to learn more about becoming a Caring Caller volunteer?

Do you enjoy chatting with people from different cultures or backgrounds?

Are you a good listener?

Are you compassionate and keen to give back to your local community?

34

“We’ve become good friends. There’s great value to be gained from exchanging life stories and recalling memories. It’s such a wonderful thing to look forward to. A miracle, really.” despite the difference in our ages, we’ve realised that our lives have had so many crossovers, mostly centring on Mt Albert.

We were born in the same maternity unit, attended the same Baptist church, and had family members playing tennis with each other. It’s extraordinary!”

Brian says that they both enjoy the calls. “We’ve become good friends.

There’s great value to be gained from exchanging life stories and recalling memories. It’s such a wonderful thing to look forward to. A miracle, really.”

Would you or someone you know like a Caring Caller?

Are you – or do you know someone – living alone, housebound through illness, or feeling otherwise disconnected?

‘People who are lonely don’t always recognise that they need a friend.

Sometimes it’s up to others to get the ball rolling.’

A volunteer’s story

When Patsy reduced her working hours to part-time, she decided she wanted to contribute more to her community. By chance, the coordinator of the North Shore Caring Caller group was her neighbour, so Patsy went along to one of their meetings. “They’re such kind and caring souls, and it’s a wonderful circle of supportive friendship,” she says.

Patsy has had the same client for about five years – a fiercely independent lady who had a successful career.

Over time, she and Patsy have discovered so much common ground. “Our relationship has blossomed from a five-minute ‘How are you?’ check-in to conversations of an hour or more! We enjoy the same books and TV shows, talk about life’s challenges and joys, and share advice. She’s an inspirational lady. I feel I benefit from our calls as much as she does.”

For all enquiries, please call 0800 000 606, Monday to Sunday, 7.00 am-7.00 pm, or complete the online form at stjohn.org.nz/what-we-do/ community-programmes/caring-caller/ caring-caller-enquiry

EVENT SPONSORS

B U S I N E SS N H .O R G . N Z

Managing staff shortages IN THE CURRENT environment, businesses are faced with a multitude of challenges – from economic uncertainty to regulations and compliance, and staffing shortages. The latter of which is causing the most concern.

Every sector is crying out for more workers. Finding permanent staff to fill vacant positions or newly created roles is proving difficult.

It’s not impossible, but the recruitment process is taking longer as there are fewer candidates who are also being more selective.

In the interim, the quickest way to bridge the staffing gap is to use temporary workers. Using temporary staff is proving to be a successful strategy. More businesses find that temps help ensure produc-

tivity levels are maintained. We see this reflected in the significant increase we’ve had in requests for support.

Our clients are using temps for different reasons: staff are on sick leave, and they need cover; annual leave is creating additional challenges; there aren’t enough staff to complete a critical project; there is a vacant role which is proving challenging to fill.

Whatever the reason, temps can hit the ground running.

We recognise there is more to dealing with staffing shortages than just bringing in temps. Therefore, we created a whitepaper on ‘Managing Staff Shortages’, which can be downloaded from the home page of our website. In it, we

lisa@eclipserecruitment.co.nz

cover staff retention, combatting shortages, and the recruitment process. If this is an issue for you, get in touch, we’re here to help.

Lisa Hill

Managing Director

(09) 973 1879

www.eclipserecruitment.co.nz

bnzasia.growth@bnz.co.nz

N O R TH HA R BO U R AS I A N BUS I N E SS G R O UP

MIDAUTUMN FESTIVAL CELEBRATION

T H U R S D A Y 15 T H S E P T E M B E R | 5.00–7.30pm

MIDAUTUMN FESTIVAL CELEBRATION

Please join us for an evening of networking, market insights and sharing of traditional Mooncakes to mark this year’s Mid-Autumn Celebration.

35

g in p op h s t s e g ig b s ’ d n Auckla ! in a g a k c a b is a z n a bon

SATURDAY, 3RD DECEMBER 2022 businessnh.org.nz/onedaysale