FYI September 2020 by Hurst Design Co.

VOTE 2020

It’s time to make your voice heard

BNH Members Survey What you’re telling us Pg 12

Sponsors 2020-2021 Introducing your local business leaders Pg 22

Community Meaningful jobs, valuable lives Pg 31

SEPTEMBER 2020 — MEMBER NEWS AND INFORMATION

businessnh.org.nz

IT’S ALMOST HERE!

OPEN TO ALL BUSINESS NORTH HARBOUR MEMBERS GREAT PRECHRISTMAS EXPOSURE MAXIMISE PRECHRISTMAS SALES MOVE EXCESS STOCK AT TRACT NEW CUSTOMERS

businessnh.org.nz/ods2020

F RO M T H E C H A I R

Kia ora As I write this Auckland is back in Alert Level 3. The impact on business is significant, and we all now have a view as to what Government could or should be doing to address COVID-19. That brings us to the election, which itself has been disrupted and delayed. I find it surprising that only eight of 10 voters choose to vote in a general election. Arguably it’s the one opportunity you get every three years to send a clear, direct message to politicians about how you want New Zealand to look. It’s easy to believe that your one vote won’t count and it will be of no significance, but New Zealand’s closest result saw Paula Bennett win by just nine votes in 2011. Perhaps Barack Obama put it best when he said: “There’s no such thing as a vote that doesn’t matter.” Business North Harbour has organised a free pre-election luncheon on Thursday, 1st October for our members to hear directly from

a key representative from each of the five main political parties. Places are limited, so register your interest today. In this issue of FYI, we also profile PolyEmp a charitable trust that for over 25 years has supported young people with learning disabilities towards their goal of sustainable employment. Working is good for our health and wellbeing. It contributes to our happiness, helps us to build confidence and self-esteem, rewards us financially and positively contributes to society. Simply put, it is critical that people have the chance to work. The team at PolyEmp is always keen to hear from employers who are interested in offering young people the opportunity of being part of the workforce. Please give them a call today and you could literally change a life. Ngā mihi Peter Lamberton Chair, Business North Harbour

In this issue 4

In Brief

15 Money Matters

Diary Dates

18 Cover Story: VOTE 2020

6 9

Events

Advocacy

10 Asian Business

11 Business North Harbour News

12 Members Survey results

16 Transport

22 Sponsors 2020-2021

24 Professional Development: Benefitz 25 Professional Development: North Shore Golf Club

Contact FYI Magazine Business North Harbour General Manager Kevin O’Leary kevin@businessnh.org.nz

26 Professional Development: Ramada Suites by Wyndham, Albany 27 Business Success: NHR Group 28 Business Success: Davis Doherty 30 Crime Prevention

31 Community: PolyEmp 32 Sustainability

36 Property Matters 38 Government

39 Silver Sponsors 40 Gold Sponsors

42 Event Category Sponsor

Gold Sponsors 2020-2021

Editor Lizzie Brandon lizzie@writesphere.co.nz

Advertising Peter Green comms@businessnh.org.nz Design Lewis Hurst lewis@hurstmedia.nz Printer PrintLounge printlounge.co.nz

Business North Harbour, 12 Parkway Drive, North Harbour, 0632.

Silver Sponsors 2020-2021

Events Sponsors 2020-2021

PO Box 303 126, North Harbour 0751 office

09 968 2222 web businessnh.org.nz

The opinions expressed in this publication are not necessarily the views of the publishers. The publishers do not endorse any person, company or organisation that advertises in this publication.

Women in Business Event Series Sponsor S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

IN BRIEF

How to spot fake news and misinformation The COVID-19 situation has seen an exponential rise in fake news, conspiracy theories and misinformation being circulated in particular via social media. According to research by Netsafe (New Zealand’s independent, non-profit online safety organisation), more than 50 per cent of Kiwis admit they have fallen for fake news, with social media being the primary source. Netsafe says that fake news broadly falls into four categories: 1. Clickbait Content designed to generate attention and encourage readers to click on a link 2. Misleading headlines Designed to be shared with a snippet of the full article and not to reflect the actual content 3. Satire Some sites and social media accounts (such as The Onion and NewsThump) are for entertainment and parody purposes 4. Bad journalism So-called news which is published with unreliable information and/or without fact-checking

How to spot fake news: 1. Understand the content Can you rely on the source of the story? Read the site’s About Us section, look at the number of followers, investigate other content. Can you find this news on any other reputable sites? 2. Check the facts Check for incorrect dates or altered timelines. Is this an old, recycled story? Can you trust the quoted sources? 3. Know your biases People like news that supports their own beliefs, which may expose readers to social media feeds based on their own personalised searches. 4. Could this be a joke? Is this site known for creating humorous articles?

For more information, including advice for parents talking to children about fake news, visit netsafe.org.nz/demystifyingfake-news

Creating a beautiful, pet-friendly workspace The benefits of plants as part of a healthy workspace are well-documented (for example, see FYI March 2020). With more people adopting flexible working options, and therefore potentially sharing their home workspace with their pet, it’s important to choose plants that are safe for all family members. The good news is that there are plenty of houseplants that are both safe, and easy to grow and care for, such as: • • • • 4

Spider plant Bromeliad Money tree Calathea rattlesnake

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Funded COVID-19 support for businesses through the Regional Business Partner Network

• Marigold • Moon orchid On the flip side, these are some of the plants to avoid: • • • • • •

Lilies Azaleas Cyclamen Geraniums Aloe vera Amaryllis

For more ideas and information, visit aspca.org/pet-care/animal-poisoncontrol/toxic-and-non-toxic-plants

Part of NZTE (New Zealand Trade & Enterprise), the RBP network is a marketplace of registered service providers, offering support for business recovery and growth. Under usual circumstances, funding is available for 50 per cent of the cost of workshops, training and mentoring. However, services which fall under the COVID-19 support category (including digital enablement) are eligible for 100 per cent funding. Business owners can apply for up to $5,000 (excl. GST) from the COVID-19 Business Advisory Fund, and many of the workshops are available via video conferencing as well as in-person. To see how your business could benefit, visit covid19.nzte.govt.nz/page/regional-businesspartner-network and search the Marketplace for a full list of providers and services.

IN BRIEF

Healthy tips for a home workstation Rebecca Samways is an occupational therapist at Active+ Albany. Over the past few months she has helped an increasing number of clients who are working from home and experiencing aches and pains. With her children studying at home and her husband working from home, Rebecca is sympathetic to anyone trying to set up multiple workstations in one house. However, with some ingenuity and a few household items, she says you can achieve a decent, healthy set up. “The chair I’m using is my son’s and is only height adjustable. You need to adjust the height of the chair so that your elbows are at 90° or just floating above the desk. I have a towel to provide lumbar support, and you can see I need a box so that my feet have something solid to rest on. I’ve raised the laptop, using some file boxes and board games, so that the top of the screen is eye-level, and I’ve made sure the screen is an arm’s length away, with the keyboard and mouse about 10-15 cm from the desk front edge.” This is what to avoid! “My chair is too low for the desk causing me to slouch, and I’m having to bend down to see the laptop screen which is also angled away from me. It won’t be long before I have neck and shoulder pain in this position!” If you are likely to be working more from home at least for the foreseeable future, Rebecca strongly recommends investing in a good, adjustable office chair. This should have a three-lever mechanism, providing independent back and seat angle, as well as height adjustment. She also stresses the importance of taking regular breaks, and having a good upper body stretch at least hourly. And, if in doubt, contact your local physio who should be able to carry out a workstation assessment for you – remotely, if necessary.

A glimpse into “Business North Harbour” 100 years ago The sign for Clemow’s Orchard (close to the Bush Road /Rosedale Road intersection) hints at North Harbour’s horticultural history. These photographs from the Auckland Libraries Heritage Collections provide a snapshot into our area’s past.

Albany Fruit Growers Annual Show, March 1902

The Albany district around the port and wharf, December 1912

ACC’s website has some useful advice in easy-to-follow pictures. Go to acc.co.nz and search for stretches for the office.

Need to talk? It is surely an understatement to say that 2020 is a challenging year for us all. If you are struggling with the COVID situation, worried about your wellbeing, or concerned about your whānau relationships, 1737 is New Zealand’s national mental health and addictions helpline. It is a free, confidential service, with trained counsellors available to talk 24 hours a day, seven days a week. Whatever is making you feel anxious or overwhelmed, the 1737 team is there to help. Be aware that, if you are calling from somewhere that uses an in-house switchboard system, you may need to call 0800 1737 1737. The launch landing at Albany, February 1921 S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

E V E N TS

Past Events Wellness in the Workplace: Keep it simple 9th July Business Capability Workshop Laurinda Howarth and Cherise Pendergrast, Wellness Works This lunchtime session encouraged attendees to focus on “progress, not perfection”. It was both practical and interactive, sharing illuminating statistics and straightforward steps that individuals and businesses could start immediately. Laurinda and Cherise guided everyone through The Six Pillars of Wellness, and amongst the numerous tips they offered were: Eat a rainbow: a wide selection of fruits and vegetables ensures a good spread of vitamins, minerals and fibre. Have walking meetings outside: a burst of fresh air and vitamin D can be invigorating, as you stroll around the block (building) with your team. Enjoy a good night’s sleep: switch off those screens at least one hour before going to bed. Participants clearly enjoyed this workshop, commenting that they felt “energised and rejuvenated” and “motivated”.

Leadership & Resilience postCOVID and Beyond 23rd July Business Capability Workshop Sian Jaquet Sian talked at length about her personal and professional life, explaining what her experiences have taught her, and how these learnings reassure her in a time of such extraordinary uncertainty. It is OK to recognise that we are not in complete control of the world around us. It is OK to feel scared by what’s happening, and it is OK not to know exactly how to act or what to think. There is no definitive right answer to coping perfectly. However, Sian firmly believes that resilience is a learned life skill, as is self-awareness. By recalling how we have managed previously with stressful situations, we can find the means to cope today. 6

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E V E N TS

Advertising and Editorial: getting your message to your perfect customer 29th July Business Capability Workshop Lizzie Brandon Business North Harbour’s training room was packed for this crash course in marketing communications, and specifically when, how and why to use advertising, editorial or advertorial to share their message. Lizzie’s 90-minute workshop could only scratch the surface of this huge topic, but there was one overriding theme: see through your customer’s eyes and talk your customer’s language. Attendees had the chance to get to know each other, splitting into pairs to learn more about each other’s business and ask challenging questions to highlight their “unknown unknowns”. They used this information to form the basis of attention-grabbing headlines, e-mail subject lines, or the opening phrases of an elevator pitch.

Employment Law Fundamentals: Restructuring – how to avoid it and how to do it 6th August Business Capability Workshop Eleanor Gregan, Davenports Harbour Lawyers Eleanor Gregan efficiently guided her audience through many employment issues which are especially pertinent right now, highlighting fundamental essentials and warning of common pitfalls. One of her key pieces of advice was to get things right from the start. If appropriate steps are followed from the outset, fewer issues arise further down the track – which is preferable for both employers and employees. Taking care of your staff’s health and wellbeing is also a high priority, as uncertainty can negatively affect performance. Focusing on the positive, Eleanor also reminded everyone to reward employees who are a business’ stars. A discretionary bonus does not have to be an extra payment: movie tickets, an afternoon off, or providing favourite pizza for lunch could all help to show a member of staff how valued they are. S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

E V E N TS

Diary Dates

and it all starts with a simple Google search. You will also learn about other digital channels that are available and be provided with some solid strategies and tools that you can simply walk away with and implement immediately!

September 09

Business Capability Workshop: Business Recovery— Surviving and Thriving! Time: 12.00 pm-2.00 pm Venue: North Shore Golf Club, 51 Appleby Road, Albany COVID-19 has forced many businesses to re-examine their business model and figure out how to navigate the way forward in these uncertain times. In this session, you will review a process to analyse the overall impact on your business, as well as within each function that can assist with identifying: • Key opportunities and vulnerabilities • Critical challenges • Risks and mitigation strategies • Annual and 90-day goals and actions

Time: 12.00 pm-2.00 pm Venue: National Hockey Centre, 159 Bush Road, Rosedale This SEO fundamentals workshop will focus on SEO (search engine optimisation) and websites. For most businesses in New Zealand, their main source of customers is the internet 8

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Business Lunch Series: 2020 Pre-Election Luncheon Time: 12.00 pm-2.00 pm Venue: North Harbour Stadium, Stadium Drive, Albany This event will provide our members with a platform to hear directly from a key representative from each of the five main political parties in New Zealand. Each party representative will address the audience and outline their economic policies for the country, with a focus on how they plan to support small and medium-sized businesses over the next three years and beyond. Our guest speakers (listed in party alphabetical order) include: • ACT New Zealand: David Seymour • Green Party of Aotearoa New Zealand: Chlöe Swarbrick • New Zealand First: Dr David Wilson • New Zealand Labour Party: Hon Phil Twyford • New Zealand National Party: Hon Paul Goldsmith

Business Capability Workshop: Mobile Apps – how to benefit from having one! Time: 12.00 pm-1.30 pm Venue: Business North Harbour, 12 Parkway Drive, Rosedale Learn how your business can benefit from having a mobile app as part of your wider social media strategy. These benefits can include:

Business North Harbour Annual General Meeting Time: 4.00 pm Venue: Business North Harbour, 12 Parkway Drive, Rosedale All interested parties are warmly invited to attend the AGM. However, in accordance with Business North Harbour ’s constitution, only full members have voting rights. Financial statements and the annual report will be posted online three weeks prior, and hard copies will be available for all attendees on the day.

October

Women in Business: In the Spotlight with Kirsten Patterson

Business Capability Workshop: SEO Fundamentals—How to get your business to succeed online

Mental Health First Aid Workshop with St John Time: 12.00 pm-4.00 pm Venue: Business North Harbour, 12 Parkway Drive, Rosedale Learn how to identify, understand and respond to signs of mental health issues in work colleagues, friends and family members. Using a variety of best practice learning methods, including discussions, videos and scenario work, this course is ideal for anyone wanting to help recognise mental distress and what they can do to help.

Time: 10.00 am-12.00 pm Venue: North Shore Golf Club, 51 Appleby Road, Albany Kirsten Patterson (known as KP) is the CEO of the Institute of Directors. A strong advocate of diversity, KP was one of the founding members of Global Women’s “Champions for Change”, a group of senior executives and directors who commit to diversity in the workplace. KP will share her learnings on how to succeed as a successful business woman, and discuss the importance of governance in the workplace, and how and why more women should become involved. Sponsored by Eclipse Recruitment

• Building your brand awareness • Improved communication and relationships with your customers • Increased revenue streams and profits Pedro Van Der Ent is the CEO of North Shore based Theappcompany NZ, which designs and builds customised mobile apps for businesses, organisations, and sports clubs.

November 21

One Day Sale Time: 9.00 am-4.00 pm (Individual retailers’ hours may vary) Venue: Across the North Harbour business district Black Friday is so passé! One Day Sale is the most exciting shopping day of the year in our area! It’s open to all Business North Harbour members and is especially suited to retailers, wholesalers and distributors who wish to: • Get great pre-Christmas exposure • Maximise pre-Christmas sales • Move excess stock or end-of-line products • Attract new customers This extremely popular and eagerly anticipated event consistently attracts thousands of shoppers to the North Harbour business district. Don’t miss out on being part of our biggest One Day Sale ever!

For more information and to register for any of these events, please go to businessnh.org.nz/whats-on/

A DV O CACY

The many facets of advocacy Advocacy comes in many forms. It isn’t just about making formal written submissions, it also relies upon positive working relationships and making the most of opportunities to have conversations with key people in a variety of different environments – opportunities which generally only arise from these working relationships. New Zealand continues to be challenged by COVID-19 as businesses do their utmost to survive and hopefully thrive. Business North Harbour (BNH) continues to work very hard to explore other opportunities to have conversations and influence decisions which have an effect on the economic development and prosperity of our members. We have openly requested that, moving forwards, Auckland Council and CCOs (council-controlled organisations) in particular, undertake authentic consultation processes where opinions are duly considered and acted upon, rather than being sought to simply satisfy a process. In June’s FYI, BNH asked members to have their say on Auckland Council’s Emergency Budget, uniquely proposed in response to the financial impacts of the pandemic. I’m pleased to report that there was an unprecedented response with around 35,000 submissions

across the city, hopefully a number coming from BNH members. The Emergency Budget has now been adopted by the council with some positive outcomes for businesses and property owners. See a summary here: aucklandcouncil. govt.nz/plans-projects-policies-reportsbylaws/our-plans-strategies/budgetplans/Pages/annual-budget-annualplan-2020-2021.aspx. There were also some positive outcomes from the CCO review where BNH and many other business improvement districts (BIDs) cited lack of transparency and authentic

Informal advocacy has been undertaken with a variety of articles in local publications…where shopping local, buying locally produced goods and utilising locally available services have been consistent messages

consultation along with generally poor communication and relationships with CCOs, as being of concern. It has been noted that the relationships between the council and CCOs, BIDs and CCOs, and local boards and CCOs all need to improve if we are to optimise a collaborative approach to identify and mitigate Auckland’s challenges. See the CCO review report here: ourauckland.aucklandcouncil.govt.nz/ media/35576/cco-review-final.pdf In addition to our submission to the Emergency Budget, BNH also made formal submissions on the Upper Harbour Local Board Draft Plan 2020, re. 115 Apollo Drive and the Northern Pathway Akoranga to Constellation Drive, and we have maintained our ongoing advocacy regarding Rosedale Bus Station. Informal advocacy has been undertaken with a variety of articles in local publications such as the North Harbour Networker, Channel Magazine and the North Shore Times, where shopping local, buying locally produced goods and utilising locally available services have been consistent messages as we continue to find ways to support our members through these difficult times. The positive working relationships noted above have also seen BNH invited to meet with Auckland Transport (AT) to discuss how AT can support economic recovery, along with an invitation to present to members of the north and west local boards regarding the effects of COVID-19 on business and what local boards can do to support economic recovery. In closing I can also report that our “Bridge to the Future” strategy (now called “Shore Unity”) is nearing the completion of stage two. This means that we will publish a final report for consideration in time for the AGM in October, to enable members to make an informed decision as to the ongoing feasibility of the initiative.

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AS I A N B U S I N E SS MAT T E R S

“I have plenty of business. Why should I still make the effort to get more involved with Business North Harbour?” Business North Harbour’s (BNH’s) relationship co-ordinators hear this question quite often. The fact is that BNH offers its members many more benefits than only the opportunity to promote your products or services to local clients.

Giving you a voice If you have concerns about your business neighbourhood (e.g., car parking, roading or security) you can talk to BNH team members

who can act upon the information, co-ordinating with other local authorities (such as NZ Police, Auckland Council or Auckland Transport) where necessary.

Access to expert knowledge BNH’s events feature some world-class speakers, who freely share their experience and advice. These events cover all types of topics, for example: marketing, health and wellbeing, legal, and leadership and personal

development. BNH’s recent speakers have included Gilbert Enoka (elite mental skills coach and All Blacks manager), renowned psychologist and broadcaster Nigel Latta ONZM, Cassie Roma (former head of content marketing at The Warehouse Group), and Mike King ONZM (mental health advocate and founder of the Key To Life Charitable Trust).

The chance to meet trusted partners Who would be a real asset to your team? Are you seeking an accountant, a recruitment adviser, an electrician, a web developer, a property lawyer? They could be sitting next to you at a BNH event! And, you might be exactly the person that they’re looking for too.

Support for your sustainability initiatives Every decent business is trying hard to be greener, and BNH can help. Especially if you’re in hospitality or food preparation, ask about the food waste collection service. In the year 2018-2019, these collections diverted more than 18.5 tonnes of food waste from landfill, saving more than 49 tonnes of greenhouse gas emissions. The best news? Your first six collections are absolutely free! Turn to page 43 to find out more. These are just a few examples of how BNH can support your business. To find out more, contact Jess Xiufan Huang (jess@businessnh.org.nz) or Sandra Craze (sandra@businessnh.org.nz).

“我们的生意已经挺不错了。为什么我们还要加入Business North Harbour？ ” Business North Harbour（BNH）的会员关系专员有时会听到这样的疑问。其实，BHN除了协助会员们推广他们的企业和产品以外，还向会员提供多种会员福利。

为您发声

如果您对办公（营业）场地周边的公共设施有任何需要求或疑问，例如停车位、路面状况或安保等，您都可以与BNH 的同事联系，我们将收集到的意见向相关政府部门反映，包括新西兰警方、奥克兰市政府、奥克兰交通局(AT)等。

获取专业知识

BNH举办不同内容的活动，邀请世界级水平的嘉宾作主讲，他们将与大家 10

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分享成功的经验，为您提供相关行业的建议。活动的内容涵盖各个方面，包括市场营销、健康、法律、领导力及个人发展等。最近被BHN邀请的专业人士包括Gilbert Enoka（精神培训导师及All Blacks经纪人），知名心理学家兼主播 Nigel Latta ONZM，Cassie Roma（Warehouse集团前市场内容营销总监），以及 Mike King ONZM（心理健康倡导人、 Key To Life Charitable Trust创办人）等。

发现可靠的合作伙伴

在您的团队中，谁是您的真正的核心财富？或许您在寻找会计师，招聘专员、电气技工、网页设计或地产律师？在 BNH的活动上，他们可能就在您身旁。又或许，您也正是某企业需要的人才！

支持您企业的可持续发展

近年，不少企业都在寻求绿色发展，BNH将在这方面给您提供全力支持。如果您所在的行业是餐饮或食品加工，食品垃圾（有机垃圾）处理服务可能是您最关注的。 2018-1019年，超过18.5吨的食物垃圾（有机垃圾）被分类出来，助减少49吨温室气体排放。更好的消息是：您可以免费使用头6次有机垃圾收集服务！如果需要了解详情，请查阅第43页。以上是关于BNH如何支持您的企业发展的一些例子。如果需要了解更多信息，请联系我们同事黄秀繁(jess@ businessnh.org.nz)或Sandra Craze (sandra@businessnh.org.nz)。

B U S I N E SS N O RT H H A R B O U R N E WS

우리 사업은 이미 잘 되고 있습니다. Business North Harbour에 가입 해야 하는 이유는 무엇입니까?

BNH phone app now live! Business North Harbour（BNH）의 회원관리 담당자는 이 러한 질문을 듣기도 합니다. 사실상 BHN은 회원들에게 제품이 나 서비스를 현지 고객에게 홍보 할 수 있는 기회보다 더 많은 혜 택을 제공합니다.

제안 만약 귀하는 사무실(사업장) 주변 공공 시설(예:주차장,도로 상 황,보안 등)에 대한 요구 상항이나 문의 사항이 있으시면 BNH 직 원에게 연락하시면 저희는 수집한 의견을 관련 정부 부서(뉴질 랜드 경찰, 오클랜드 시청,오클랜드 교통국 등을 포함)에게 전달 하겠습니다.

전문 지식 확대 BNH의 행사에서는 세계적 수준의 연사들을 끌어 자유롭게 경험과 조언을 나누는 것이 특징입니다. 이러한 이벤트는 마 케팅,건강 및 웰빙,법률,리더십 및 개인 개발과 같은 모든 유형 의 주제를 다룹니다. BNH의 최근 연사는 다음을 포함합니다. Gilbert Enoka(엘리트 정신 기술 코치 및All Blacks 매니저),유 명한 심리학자이자 방송인Nigel Latta ONZM, Cassie Roma(전 Warehouse그룹 콘텐츠 마케팅 부장)와 Mike King ONZM (정 신건강 옹호자이자 Key To Life Charitable Trust의 설립자)을 선정했습니다.

신뢰할 수 있는 파트너를 만날 수 있는 기회 누가 귀하 조직의 진정한 자산이 되십니까? 회계사, 채용 고문, 전기 기술자, 웹 개발자, 재산 변호사를 찾고 계십니까? 그들은 BNH 행사에서 귀하의 옆에 앉아 있을 수도 있습니다! 혹은 귀하 는 바로 그들이 찾고 있는 인재일 수도 있습니다!

지속 가능성 이니셔티브를 지원 현재 대부분 사업체들은 더 환경친화적이 되기 위해 열심히 노 력하고 있으며 저희BNH가 귀하에게 도움을 줄 수 있습니다. 특 히 귀하의 사업은 요식업이나 식품가공업이면 음식물 쓰레기(유 기 폐기물)처리 서비스가 가장 큰 관심사 일 수 있습니다. 2018 년-2019년에 이러한 수집품들은 쓰레기 매립지에서 18.5톤 이 상의 음식물 쓰레기를 이송하여 49톤 이상의 온실가스 배출량 을 절약했습니다. 더 좋은 소식은: 귀하의 첫6회 유기 폐기물 수 집 서비스는 완전 무료입니다! 자세한 상항은 43페이지를 참조 하십시오.

The team at BNH is constantly looking at new and innovative ways to increase member engagement and to deliver increased value in everything that we do. Enhancing the accessibility of our services is a great way to organically increase member loyalty and to improve our overall offering. With this in mind, BNH’s marketing team of Romane Duvivier and Peter Green went about searching for a mobile app solution that would meet all of our requirements whilst being cost-effective. Working with North Shore based Theappcompany NZ, we have had fantastic support and have worked together to design a professional, visually pleasing and user-friendly app that will become a key communication tool for members. BNH’s new app was designed to provide the following functionality: • Links to the BNH Business Directory • Links to the web event management that allows members to view and/or register for BNH events • Link to the latest BNH news and updates • Links to the BNH social media sites • BNH sponsor profiles • A push notification message servicefor members • Backend access for BNH to manage and release content on the app To download the Business North Harbour app, please scan the QR code below or download the app in the Apple App Store or from Google Play.

이상은BNH가 귀하의 비즈니스를 어떻게 지원하는지에 대한 몇 가지 예시입니다. 자세한 상항은 Jess Xiufan Huang(jess@ businessnh.org.nz)또는 Sandra Craze (sandra@businessnh. org.nz)에게 문의하십시오. S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

M E M B E R S S U RV E Y

What you’re telling us:

BNH members survey 2020 To ensure that BNH meets the needs and expectations of our members, every year we invite the district’s business owners, employees and property owners to share their priorities with us. Your comments form the backbone of BNH’s focus for the following year. Networking opportunities, training workshops, guest speakers and other local events, and shared resources are geared up to address your requirements. If you didn’t have a chance to take part in this year’s survey, we warmly invite you to contact our team at any time. We would especially like to hear from property owners because – as in previous years – their voice remains under-represented. This year’s survey was conducted online, and promoted via BNH e-newsletters, website and social media throughout April and May. Congratulations once again to our three prize winners who each won a $50 voucher to spend at a local North Harbour business. Our winners were Lindsey Carroll from Outbox Ltd, Henry Mariassouc’e from Regional Facilities Auckland, and Sheree Macready from travel&co. This is a summary of some of the key messages. The survey results are available to read in full on BNH’s website.

12.2%

What is the main language/s spoken at your business?

6% Chinese 2% African 2% Hindi 2% Korean 1% Japanese

87% English

How many employees work at your business?

Property owner

An overview of the survey’s respondents and their businesses

60.2%

Owner occupier

2 to 5

26%

6 to 10

25%

23.6% Employees

S E P T E M B E R 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

14%

21-50

51-100

100+ 12

19%

11 to 20

Business owner or manager

M E M B E R S S U RV E Y

Owner Occupier

Business Owners

Property Owner

Employee

Overall, how would you rate the services, programmes, communication and events that BNH provides to our members?

30 25 20

The average scoring is fairly consistent – but, of course, there is always room for improvement! Help us to deliver the services you need, by getting in touch and sharing your opinions, concerns and ideas with the BNH team.

NUMBER OF RESPONDENTS

Key:

10 5

RATING OUT OF 10

Of the services BNH offers to its members, which do you currently take advantage of?

NETWORKING EVENTS & WORKSHOPS MEMBER COMMUNICATIONS

Networking opportunities, events workshops, and member communications are BNH’s most popular services. Half of respondents had not attended a BNH event in the last 12 months. However, more than 80 per cent of respondents confirm that, when they do attend an event, it delivers value to them.

TRANSPORT & TRAFFIC CONGESTION FOOD WASTE & INORGANIC COLLECTIONS BUSINESS DIRECTORY NONE OF THE ABOVE 0

NUMBER OF RESPONDENTS

Please rate how important the following events are to you and your business

5.0

(1 = not important at all, 5 = highly important)

SUPPORTING LOCAL CHARITY EVENTS

ST JOHN WORKSHOPS

BUSINESS EXPO

3.0

ONE DAY SALE

NORTH SHORE COMMERCIAL PROPERTY GROUP

BUSINESS AFTER 5 EVENTS

NETWORKING EVENTS

BUSINESS CAPABILITY WORKSHOPS

BUSINESS BREAKFASTS / LUNCHEONS

WOMEN IN BUSINESS

4.0

2.0

1.0

S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

M E M B E R S S U RV E Y

What are the most important topics for you and your business and/or property?

How do you like to keep in touch with BNH?

HEALTH, WELLBEING & SAFETY CRIME PREVENTION SUSTAINABILITY

34%

SALES & MARKETING

E-newsletter

DIGITAL / SOCIAL MEDIA RESEARCH & DEVELOPMENT

18%

FYI magazine

CUSTOMER SERVICES TECHNOLOGY

14%

NETWORKING

Website

IMPORT / EXPORT

14%

ACCOUNTING & FINANCIAL MANAGEMENT LEGAL

Social media

BUSINESS PROFITABILITY

21%

Key: Owner Occupier Business Owners Property Owner Employee

EMPLOYEE ENGAGEMENT PRODUCTIVITY PEOPLE MANAGEMENT BUSINESS STARTUP

Other

There were two questions specifically related to COVID-19:

ECONOMY / ECONOMIC SHORT & LONGTERM BUSINESS PLANNING PROPERTY INVESTMENT

Has the number of employees at your business reduced as a direct result of COVID-19?

PROPERTY DEVELOPMENT BUILDING COMPLIANCE

18%

INSURANCE MANAGEMENT TRAINING

Yes

CUMULATIVE AVERAGE RATING

Via which social media channel/s would you prefer to keep in touch with BNH?

82% No

6% Youtube WeChat 4%

38% LinkedIn

6% Instagram

39% Facebook

3% Other Twitter 1% None 3%

Generally, members feel that the amount of information being shared across the multiple channels is “just right”, and BNH’s website, FYI magazine, e-newsletter and social media are all quite well-regarded. BNH’s relationship co-ordinators, Jess and Sandra, are starting to get out and meet our members. The lockdown in March/April impeded their progress, but members who had met with them all highly rated the information that was shared. 14

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BNH has been proactive in providing and sharing COVID-19 support materials and resources via our communication channels. How would you rate this support? On average, the support materials were rated quite highly, scoring almost four out of five. However, one-third of respondents were not aware of the support.

M O N E Y MAT T E R S

Is your Trust â&#x20AC;&#x153;2021 readyâ&#x20AC;?? The Trusts Act 2019 is coming into force in January 2021, bringing many new changes to trusts law as we know it. The current act has been in force since 1956 and over time has been interpreted by courts, which has amended the letter of the law. The purpose of the new act is to make trust law more accessible, by codifying the law and making sure everyone can understand their responsibilities and rights.

Under the new act there is an increased responsibility on trustees to carry out their duties properly, and greater accountability to the beneficiaries. The new act also divides trusteesâ&#x20AC;&#x2122; duties into two broad types: mandatory duties which you cannot contract out of, and default duties that apply unless your trust deed says otherwise. It is important to check your trust deed in light of the new act to ensure that the trustees are complying with

the mandatory duties and to see if the default duties need to be modified. The biggest change in the new act is that beneficiaries have increased statutory rights. Beneficiaries have the right to be notified that they are beneficiaries, and be told who the trustees are, so they can hold them to account. They are also entitled to copies of the trust deed and any variations, information about the assets and liabilities, trust financials and information regarding the administration of the trust. This is the change that is likely to create the greatest concern for many trusts and it is important to get specialist legal advice if this concerns you. The new act also extends the time period for trusts from 80 to 125 years and makes it compulsory to remove incapacitated trustees. I would highly recommend that everyone reviews their existing trust structures, to ensure they comply and are fit for purpose.

Tammy McLeod BA LLB (Otago) is the director of Davenports Harbour Lawyers, and a trust law specialist.

Does your business require better accounting and ERP business software?

2020

Overall Winner Australia and NZ

Not sure where to start? Start with the company recognised as providing the best customer experience in Australasia Trusted experts with over 30 years experience phone: 021 753 222 email: peter@primacc.co.nz www.primacc.co.nz

T RA N S P O RT

Auckland: how flexi-working can work for you Shane Ellison, chief executive of Auckland Transport (AT), recently addressed a Sustainable Business Network online symposium. Here are a few of the insights he shared, including some stats from Alert Levels 2 and 3 earlier this year.

The economic cost of congestion to society Congestion is increasing at 2 to 3 per cent per year, putting significant pressure on infrastructure, delaying travel times and costing the Auckland economy about $1.3 billion per year. Traffic has become one of the biggest challenges for business growth. The time spent stuck in traffic is less time to be productive. For some businesses, it means they must hire extra staff to carry out the same work. Long commute times can affect staff job satisfaction and engagement, making it more difficult to retain skilled talent, resulting in increased staff turnover. AT tracks journey times. In 2013 the journey time from Papakura to the city took 46 minutes, in 2017 it took 67 minutes. Then we get to the environmental costs. Auckland has a goal to halve emissions by 2030, and more than 35 per cent of its emissions come from transport. More than 90 per cent of passenger distance is done in private cars. While moving these journeys out of cars is a necessity, this alone does not meet our emissions obligations.

Meaningful environmental change will only happen when we remove and shorten car trips alongside mode shift.

Why flexible working is part of the answer At Alert Level 3, traffic levels were approximately 40 per cent less than normal. This is what it would look like if people worked from home two days per week.

A reduction in traffic of approximately 15 per cent, similar to at Alert Level 2 or during the school holidays, leads to a 15 to 20 per cent reduction in journey time. This is what would happen if everyone worked from home one day a week. Polls consistently show employee desire to work more from home. AT undertook its own

research through its customer panel. Around a third of respondents believe they will work from home more in the future. Growing sustainable modes is really important for everybody. The more people choose to take alternate modes to driving on their own in a private car, the more impact it has on congestion. AT monitors how people travel around Auckland, and, before COVID-19, there were more people than ever taking public transport, or going by bike and other active modes. Data shows that in 2019 public transport patronage totalled 103.2 million boardings, an annual growth of 8 per cent. 3.8 million cycle movements were recorded for the year of March 2019 to February 2020, an increase of 4.1 per cent on the previous 12 months. There could also be a focus on encouraging off-peak travel. Auckland’s roads are only used to full capacity for 6 per cent of the day. So, if more people avoided peak hour travelling, the roads would be much less congested. AT calls this “Spreading the Jam”. A 2017 report by the New Zealand Institute of Economic Research (NZIER) found that, if Auckland traffic could move on average between 50.5 km/h to 56.8 km/h during weekdays, it would benefit the Auckland economy by nearly $3.5 million per day. The average speed in the morning peak is 41 km/h (although through Alert Level 2, it was closer to 50 km/h.)

Northern Corridor Improvements project working to mitigate COVID-19 impacts

Waka Kotahi NZ Transport Agency (NZTA) says that, despite the impact of the COVID-19 pandemic, the Northern Corridor Improvements (NCI) project is still on schedule to be completed in 2022, albeit with a four-month delay. The expected completion date is now September 2022. The project was shut down for five weeks during COVID-19 Alert Level 4 and at the time the earthmoving season was in full swing. Not being able to finish this work caused delays by pushing the work into the less productive winter period and some into the following summer 16

S E P T E M B E R 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

construction period. In addition, the resumption of work under Alert Level 3 conditions with strict health and safety protocols also affected the work programme. “Waka Kotahi was very impressed that the alliance workforce was ready to go again as soon as we got clearance to move to Alert Level 3. Within a week, there were more than 350 workers back on site, working in bubbles ranging from two to eight people, so with careful planning and commitment little time and productivity was lost,” said Waka Kotahi senior manager project delivery, Andrew Thackwray.

T RA N S P O RT

Watercare’s Northern Inceptor project area updates The Northern Interceptor wastewater pipeline will redirect wastewater from the northwest to the Rosedale Wastewater Treatment Plant, freeing up the Māngere treatment plant to cater for future growth. The Rosedale plant has the capacity to manage the anticipated growth in the northern area up until 2070. Inevitably, pipeline construction works have the potential to cause disruption to local recreational facilities, businesses and transport. These are the locations of scheduled works around the Albany area for the next few months: • North Shore Memorial Park, including installation of bifurcation chamber • John Glenn Avenue and Piermark Drive • Appleby Road/Fearnley Grove • Laurel Oak • Witton Place pipe bridge • Witton Place, Newbury Place, Schnapper Rock Road For more detailed information, visit businessnh.org.nz/northern-interceptorwastewater-pipe-construction

Supporting Growth Programme

North Strategic

Transport network

MAY 2020

LEGEND

3 Gr a

4 8

Bank sid e

Existing urban area State Highway (SH) New or upgraded interchange

Whangaparāoa

den Rd Baw

Bawden Rd

Fla

n Rd Gree

Du re y

d ohi R A w an

New full interchange at Redvale (Penlink) New partial motorway interchange at Wilks Road

NEW OR IMPROVED TRANSPORT CORRIDOR

• New SH1 interchanges at Redvale (Penlink) and at Wilks Road, and an upgrade to the existing Silverdale interchange

Al b a n

ei g

KILOMETRES

2 5

Bus shoulder lanes from Albany to Silverdale (interim) Additional managed motorway capacity between Albany and Silverdale interchange

NEW WALKING AND CYCLING PATHS 4

Strategic walking and cycling corridors

SH1 INTERCHANGES Improved Silverdale interchange

New full interchange at Redvale (Penlink)

New partial motorway interchange at Wilks Road

PROJECTS TO BE CONSIDERED FROM 2021 NEW OR IMPROVED TRANSPORT CORRIDOR 3 6

7 8

High frequency bus route connecting Orewa and Silverdale with the Rapid Transit corridor Signalisation of Silverdale Street and Hibiscus Coast Highway intersection (with safety treatment) and improvements to Wainui Road for buses New connection between Milldale and Grand Drive Upgrade Pine Valley Road, Wainui Road, Dairy Flat Highway and Bawden Road to urban standards including walking and cycling

10 11 13 15 16

NEW WALKING AND CYCLING CORRIDOR 4

PROJECTS UNDER INVESTIGATION BY OTHERS IN THE NORTH AREA OTHER PROJECTS 18 19

Penlink New Argent Lane connection and Milldale to Highgate SH1 crossing

Note: Auckland Transport has existing safety projects in the North and will continue to investigate future safety projects.

New connection from Dairy Flat Highway to Penlink via Jackson Way New connection between Bawden Road and SH1 New SH1 crossing near Dairy Stream Upgrade East Coast Road from Silverdale to Redvale interchange Upgrade southern section of Dairy Flat Highway

Strategic walking and cycling corridors

PROJECTS UNDER INVESTIGATION BY OTHERS IN THE NORTH AREA OTHER PROJECTS 18 19

The project shown on this map has been identified by an indicative business case and will require further technical investigation before its final detail, location or land requirement is confirmed. It is also yet to be prioritised for funding for delivery over the next 10-30 years.

A new rapid public transport corridor from Albany to Milldale

NEW WALKING AND CYCLING CORRIDOR

Browns Bay

Albany

erhea dH -Riv wy Coa t esv i lle

Improved Silverdale interchange

Strategic walking and cycling corridors

Upgrades to SH1 between Albany and Silverdale

Additional managed motorway capacity between Albany and Silverdale interchange

PROJECTS TO BE CONSIDERED FROM 2021

Okura

iry

Bus shoulder lanes from Albany to Silverdale (interim)

SH1 INTERCHANGES

• New walking and cycling paths along SH1 and the new rapid public transport corridor

R st oa st C Ea

A new rapid public transport corridor from Albany to Milldale

NEW OR IMPROVED TRANSPORT CORRIDOR & INTERCHANGES

PROJECTS BEING CONSIDERED NEW RAPID PUBLIC TRANSPORT CORRIDOR

NEW OR IMPROVED TRANSPORT CORRIDOR & INTERCHANGES

Upgrades to SH1 between Albany and Silverdale

e Kenn

• Upgrades to SH1 between Albany and Silverdale

rid

ckb

Jackson Way

Stillwater

an Rd

Other projects

NEW WALKING AND CYCLING PATHS

Dairy Flat

Bla

Redvale

Postm

Improved transport corridor

PROJECTS BEING CONSIDERED

Pen link

5 Fla

New transport corridor

NEW RAPID PUBLIC TRANSPORT CORRIDOR

East Coast R d

Kahi ka tea

New walking and cycling path

LEGENDd

Silverdale

Upgrades to SH1

lle

New rapid public transport corridor

sc u ibi

aR āo

4 Va Pine

New interchange – south facing ramps only

Red Beach

Silverdale West

Millwater

Milldale 19

i Rd ha

sC oas t Hw y

i Rd W a i nu

• A new rapid public transport corridor from Albany to Milldale, through the future growth area at Dairy Flat

Once these route options are confirmed, local communities and stakeholders will be asked for their feedback.

Ko w

Wainui East

Silverdale West Dairy Flat Industrial Area Structure Plan

ng ha a p

This joint initiative between AT and NZTA aims to develop transport networks that support the expansion of Auckland’s new future growth areas (greenfields) over the next 30 years. In its latest update, the project reports that it is progressing plans for future transport options in Orewa, Wainui, Silverdale and Dairy Flat. The focus is on public transport, walking and cycling options and SH1 upgrades for North Auckland, all of which could – directly or indirectly – affect the North Harbour district. The following are being considered:

New growth area (Future Urban Zone)

Orewa

nd D r

Penlink New Argent Lane connection and Milldale to Highgate SH1 crossing

Note: Auckland Transport has existing safety projects in the North and will continue to investigate future safety projects.

NCI updates can be found at businessnh.org.nz/northern-corridor-improvements. For other traffic and transport news, visit businessnh.org.nz and click onto the Transport page. Business North Harbour welcomes constructive feedback from members. If you have a query about public transport, roading or car parking in the North Harbour district, please contact Sarah de Zwart at transport@businessnh.org.nz.

S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

CO V E R STO RY

VOTE 2020 It’s time to make your voice heard. In the midst of the COVID-19 pandemic, the 2020 general election and referendums will be unlike any others. The Electoral Commission, Te Kaitiaki Take Kōwhari, is responsible for running New Zealand’s parliamentary elections and keeping the electoral rolls up to date. This year it has implemented a number of protocols to ensure everyone has the opportunity to vote as safely as possible. Firstly, as illustrated by this revised timeline, voting will open two days earlier than usual. Sunday 6 September: Parliament dissolves Sunday 13 September: Writ Day (when the Governor General formally directs the Electoral Commission to hold the election) Thursday 17 September 12.00 pm: The deadline for party secretaries to get their bulk nomination schedules and the party lists to the Electoral Commission Friday 18 September 12.00 pm: The deadline for electorate candidates to get their individual nomination forms to the Electoral Commission Wednesday 30 September: Overseas voting starts Saturday 3 October: Advance voting starts Friday 16 October: Advance voting ends Friday 16 October midnight: The regulated period ends. All election and referendum advertising must end. Signs must be taken down by midnight. Saturday 17 October: Election day – voters can vote from 9.00 am to 7.00 pm. Preliminary election results released from 7.00 pm on 17 October Friday 30 October: Preliminary results of the referendums released Friday 6 November: Official results for the general election and referendums declared Although this timeline is based on Alert Level 2 protocols, the commission has plans for different COVID-19 Alert Levels. If an outbreak occurs during the voting period, there are some emergency powers available to the Chief Electoral Officer to delay election day voting by up to seven days at a time. 18

S E P T E M B E R 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

For people who choose to vote in person, there are more voting places than usual, and everyone is encouraged to stay local and take their own pen with them. To read more about how to vote, including how to find your nearest voting place, go to vote.nz and click on VOTING .

Is the potential of MMP being realised? In 1993, New Zealanders voted in a referendum to replace the traditional FPTP (first past the post) voting system with MMP (mixed member proportional) representation. Under this system, every voter has two votes: one for the electorate and one for the party. A party achieves a parliamentary seat if it receives at least 5 per cent of the party vote and/or if it wins an electorate. MMP is also used in Germany (with the same 5 per cent threshold) and Bolivia, where the threshold is 3 per cent. Dr Andrew Cardow is a senior lecturer at Massey University’s School of Management, with a PhD in Political Philosophy and a Master of Business Studies. He suggests that, if MMP is truly to reflect voters’ (and therefore, the country’s) political views and wishes, the threshold should be dropped – possibly to just 1 per cent, or even less. “A move to 2.5 or 3 per cent was discussed at one point,” he says, “but why do we have a threshold at all? MMP was introduced to avoid the dominance of any one party, but has that worked? There still seems to be a perception that National and Labour are the natural parties of government.” Andrew concedes that MMP “has sort of worked” because the likes of United Future, the Greens, ACT, and NZ First have all won seats, and encourages voters to carefully consider the potential of their two ticks. He poses an interesting question: “If you give your two ticks to the same party, are you flying in the face of what MMP is all about?” Could broader MMP result in a parliament forever in stalemate or at loggerheads? That is a possibility. However, Andrew concludes with this thought: “If MMP was fully realised it could facilitate great debate and negotiation between disparate parties. After all, there is always an alternative to a traditional approach – but are we ready to embrace that?”

CO V E R STO RY

To help readers make an informed choice with their two ticks, FYI approached the seven political parties which received the majority of votes in the 2017 general election. They were asked to answer this question in no more than 180 words:

If you are in government after the election, what will be your top priorities to assist the business owners and property owners in the North Harbour BID? Here are their responses, listed alphabetically by party name. Please note: the Māori Party declined the invitation to participate.

David Seymour Leader ACT New Zealand act.org.nz Right now, New Zealanders face great uncertainty. We know business and property owners are facing a number of additional obstacles on the back of the global slowdown and movement restrictions, and for businesses in North Harbour yet another lockdown means you’re doing it particularly tough. ACT believes business should not be restricted further with unnecessary regulation, and that for New Zealand to emerge from COVID-19 as a richer country we need a low tax, low debt and high growth strategy led by private enterprise. Our five-point plan for New Zealand’s economic recovery, will help business, not hinder it. The plan will see red tape cut – releasing the handbrake it places on the economy, get Kiwis back to work by freezing the minimum wage at the current level for three years and re-introducing the 90-day trial period, as well as replace the Resource Management Act to allow business and property owners the ability to get on with the job at hand. Only a party vote for ACT will help stop red tape imposing further restrictions and costs on business, and deliver the initiatives required to jump start the economy. You can read our detailed plan at www.act.org.nz

Dr David Wilson NZ First

nzfirst.org.nz Let’s make 2020 a year of both hindsight, and foresight. We know that business has borne the brunt of the COVID-19 pandemic. We also know that business will lead our economic rebound. Our first job as a coalition partner in addressing COVID-19 was protecting lives. But that is intrinsically connected to livelihoods. So, business support included: • Tax loss carry-back scheme • Tax loss continuity rules • Flexibility around tax deadlines, including: • Where supplies are cancelled or there is change of use of an asset • Updated forecast revenue for tax • Small Business Cashflow (loan) Scheme • Flexibility around timeframes for GST registration • Ramp up of the Regional Business Partner network • Wage and leave subsidy schemes Looking forward NZ First policies include:

• Review of the RMA • Business start-up and small business growth funds • Credit guarantee scheme • Digital marketplace matching businesses with lenders • A “Burden Hunter” and cross-agency unit • Tax advocacy service

Phil Twyford

Economic Development Spokesperson New Zealand Labour Party labour.org.nz Labour believes a strong public health response is the best economic response to COVID-19. Getting on top of the virus now, while supporting businesses, allows us to continue opening up our economy faster than other countries. We’re already rolling out our plan to respond and rebuild in the wake of COVID-19. We’re investing in our people, cushioning the blow on businesses with the extended wage subsidy and COVID leave schemes. We’re investing to get people back to work and training by making apprenticeships free and creating thousands of jobs through crucial infrastructure projects, including Penlink and the Northern Pathway. We’re preparing for the future by investing in clean energy, housing and our environment. We backed small businesses through COVID-19 and continue to support them, with tax refunds, interest free loans and more. And we’re positioning New Zealand globally by helping exporters connect with overseas markets and negotiating trade deals with the UK and EU. Our work over the next term in government is to keep rolling out this plan, making wise investments to improve New Zealanders’ wellbeing. Labour’s plan will keep New Zealand moving.

NZ First is a centrist, balanced and pragmatic party. It gets things done. We have achieved more in government than any other small party in New Zealand’s history. More work ahead. S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

CO V E R STO RY

James Shaw

Paul Goldsmith

Shai Navot

greens.org.nz

national.org.nz

top.org.nz

In the wake of COVID-19, we must empower small businesses in Aotearoa to flourish, create new jobs, and support their local communities. The Green Party knows that supporting sustainable business is one of the best ways to renew our economy. COVID-19 has shaken up “business as usual”, and highlighted existing issues like cashflow insecurity and the power imbalance in commercial tenancy arrangements. The Green Party would like to increase support for small owner-operator tenants so that it’s easier for business owners to resolve issues with commercial landlords during and beyond the COVID-19 period. We will revitalise “Buy Kiwi Made” and increase country of origin labelling so kiwis can better support their local businesses. The Green Party would like to further encourage business-clustering so small businesses can share resources and expertise, and encourage circular business relationships where the outputs of one business are the inputs to another. We will ensure government investment is directed toward sustainable business initiatives so that businesses are able to survive and thrive in 2020 and beyond.

COVID-19 has impacted New Zealand’s businesses across the country, and Auckland particularly has felt the brunt with its second lockdown. National knows effective border management is the best way to make sure we don’t yo-yo between levels and hurt our businesses further. Alongside this, we have a number of policies aimed at growing the economy, supporting businesses and protecting jobs. Our JobStart policy gives $10,000 to incentivise businesses to hire new staff, and our BusinessStart package helps people who have lost their job to start a new businesses, including allowing them to use $20,000 from their KiwiSaver to start a new business. We would allow businesses to immediately deduct all new investments up to $150,000, put a halt on all new regulations (excluding emergencies) for 18 months, freeze the minimum wage for a year and extend 90 day trials for all businesses. National’s economic plan of business friendly policies, low taxes and quality infrastructure will revive our economy, generate jobs and restore household incomes. We have a plan to pull New Zealand out of this economic crisis.

The Opportunities Party (TOP) understands the challenges small businesses face, which have been exacerbated by COVID-19. If TOP are in government after the election, our top priorities to assist small businesses make a comeback after COVID-19, and ensure they are sustainable into the future are:

Co-leader The Green Party of Aotearoa/New Zealand

Have your say! Ask the burning question! Put the politicians in the hot seat! Attend Business North Harbour’s pre-election luncheon on 1st October. Register at businessnh.org.nz

S E P T E M B E R 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

Finance Spokesperson The New Zealand National Party

Deputy Leader The Opportunities Party (TOP)

• Abolish Provisional Tax for SMEs and remove Fringe Benefit Tax on all electric vehicles. • Introduce Kiwi Dividend, our universal basic income of at least $13,000 distributed to all New Zealanders each year. This could be used to power-up new ideas into a profitable business, or provide you the ability to pursue that expansion you had in mind. • Free grants of $10,000 to help you improve your energy and resource efficiency. • Free grants of $10,000 to improve your use of digital technology however you need. This may include equipment, creating an online presence or e-commerce platform. • Provide grants of up to $5,000 to help businesses work with universities/ polytechs to access technology or resource support to solve problems. • Improve business finance by disincentivising our obsession with property investment and encourage investment in innovation and business instead.

To view the full register of New Zealand’s political parties, go to elections.nz/ democracy-in-nz/political-parties-in-newzealand/register-of-political-parties

HELP REDUCE LANDFILL

OFFICE INORGANIC COLLECTION

Reusables /// E-Waste /// General Inorganic

24th & 25th September Only $45 plus GST per cubic metre collected

R E G I S T R A T I O N S C L O S E 18 T H S E P T E M B E R businessnh.org.nz/inorganiccollection Contact Dave: david@businessnh.org.nz

S P O N SO R S 2020-2021

Introducing Business North Harbour’s BNH introduced its Gold Sponsor programme in 2007. Every year, we seek to evolve the sponsorship plan so that it offers exceptional benefits in a changing business landscape. Which is why, for 20202021, BNH has introduced a Silver Sponsor tier for local companies seeking a first step in boosting their local profile.

Becoming a BNH sponsor demonstrates an organisation’s strong commitment to connect, communicate and collaborate with other local businesses. Moreover, the sponsorship helps BNH attract worldclass speakers and run noteworthy, successful events. It is therefore with great pleasure that we introduce this year’s Gold, Silver, and Event Category Sponsors.

GOLD SPONSORS 5th

YEAR

AMPM Marketing

Founded in 1987, AMPM Marketing Ltd is a one source marketing company, offering web services, promotional products and apparel, print management and graphic design. Our directors, Terry Ottow and Vern Pere both have solid backgrounds in print, sales and marketing, advertising, promotional products, and web and digital solutions. Our team of in-house and external specialists offers an exceptional approach in the market; we harness the energy and passion of creative and multi-talented personnel, who offer customer-oriented service, delivering creative and effective results. www.ampm.co.nz 1st

YEAR

Benefitz

Benefitz is a diverse business covering the areas of advertising, design, web development, printing, publishing, display, exhibition and signage. We have the people (a dedicated team of 80), the technology, the machinery and the resources across all these areas. Benefitz is an agile business with the ability to adapt very quickly to the ever-changing business environment and the needs of our customers. We call it “future thinking”. We also place a very strong emphasis on playing a positive part in our community. www.benefitz.co.nz 2nd YEAR

Driveline

Founded in 2001, Driveline offers New Zealanders a smarter, customised approach to vehicle investigation, sourcing, leasing and finance – from establishing requirements to sourcing the perfect commercial or private vehicle, fleet, trucks, heavy equipment or capital equipment, whether new or used. More than 60 per cent of Driveline’s business comes from repeat customers. Our specialist team shares a collective career history of nearly 100 years in the vehicle industry, and every individual consultant has a minimum of 15 years personal experience in the motor, finance or business industry. www.driveline.co.nz 1st

YEAR

Game Over Auckland

Established in November 2019, Game Over Auckland is an indoor adventure destination located on Arrenway Drive, Albany. At Game Over, our goal is to provide our guests with a fun and unforgettable experience at our worldclass entertainment venue with exhilarating go-karts, action packed laser tag, themed mini-golf and much more. When looking for that perfect place to hold your next corporate function or team building activities day, look no further than Game Over. We will do everything to accommodate all of your needs! Plan an event that will be the talk of your staff, clients, suppliers or guests for weeks and months. www.gameoverauckland.co.nz 2nd YEAR

Maat Group

Founded in late 2009, Maat Group offers commercial property equity investment opportunities. The company built a reputation for maximising returns for investors by offering investment opportunities based on quality commercial properties which have quality tenants. Maat Group takes its name from the Egyptian goddess of truth, justice and balance. These principles are at the forefront of all interaction with our investors, tenants, contractors and professional advisers. www.maat.co.nz 22

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S P O N SO R S 2020-2021

Sponsors 2020-2021 4th

YEAR

North Shore Golf Club

Established in 1961, North Shore Golf Club is a 27-hole course spanning 180 acres of parkland running up the banks of Lucas Creek. Nestled in the suburban area of Albany, it is just minutes’ drive from both the Spencer on Byron, Takapuna and the Ramada Suites on Oteha Valley Road. This stunning course offers members and visitors the unique opportunity to play the three 9-holes in combinations that translate into three quite different 18-hole courses in one. It also boasts a covered driving range and superb short-game practice area. www.northshoregolfclub.co.nz 3rd

YEAR

Ramada Suites Albany

The Ramada Suites Hotel on Oteha Valley Road opened in April 2017. It is part of the worldwide Wyndham Hotel Group, and offers 65 rooms all with cooking and laundry facilities. The studio, one-bedroom and two-bedroom apartments are ideal for a one-night stay or even a few weeks. The hotel is conveniently situated close to Albany Park and Ride, Westfield Albany, Massey University, North Harbour Stadium and AUT Millennium, as well as the local swimming, tennis and hockey centres. Hotel facilities include a conference room, free parking and wi-fi, and several bars and restaurants within easy walking distance. www.ramadaalbany.co.nz

SILVER SPONSORS 1st

YEAR

Phone Plus

Phone Plus is a contact centre with a lot of experience and even more heart. Since 1993 the company has evolved from delivering traditional call centre functions to partnering with businesses to bring expertise and experience in sales, customer service, market research and critical back-office administrative processing. We are available 24 hours a day, seven days a week. Quality, continuity and a genuine care for our people underlines everything we do. www.phoneplus.co.nz 1st

YEAR

Stealth Media

Part of the Stealth Group, Stealth Media specialises in providing clients with high quality custom solutions for their website and advertising requirements. Our strategic approach helps businesses build their brand via online media (including web design, augmented reality, e-commerce and SEO) as well as outdoor media (such as billboards, street furniture, bus, radio, TV, mall, and airport advertising). We believe in a straightforward message, clearly communicated on the right media, at the right time, for a reasonable budget. www.stealthmedialtd.co.nz

EVENT CATEGORY SPONSOR 4th

YEAR

Eclipse Recruitment

BNH’s Event Category Partnership Programme was created in 2016, and we are delighted that Eclipse Recruitment has chosen to continue its partnership with our Women In Business series for a fourth straight year. Founded by Lisa Hill in 2004, Eclipse specialises in the recruitment of business operations and administration, sales and marketing, human resources, and accounting and finance roles to a senior management level. The team also offers a suite of skill and psychometric assessments to offer further insight into a candidate’s personality and ability. Eclipse has offices on both the North Shore and in Auckland City, and a team of nine talented and business-savvy individuals who are all committed to our clients’ and candidates’ success. www.eclipserecruitment.co.nz S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

P RO F E SS I O N A L D E V E LO PM E N T : B E N E F I T Z

Benefitz moves for a sustainable future Rob Gunson (L) and Blake Douglas outside Benefitz HQ

Benefitz is a unique business in the communications space. The comprehensiveness of what they do is summed up in their mission statement: “To equip others for success with quality solutions, premium service and the most versatile visual communications toolkit in New Zealand”. Benefitz essentially provides a range of solutions that help entities communicate – design, web development, printing, publishing, big printing, signage and display. The company has become a North Shore icon having been in business for 33 years and known for their involvement in the community. After 17 years based on the corner of Constellation and Parkway Drives, the company has recently shifted its main premises just 50 metres over the road to a purpose fitted out building at 5-11 Parkway Drive, coincidentally just opposite the Business North Harbour office. It is an impressive new facility that is powered by solar energy, with the massive northwest roof of the building completely covered with solar panels. “We had outgrown the old premises and they were no longer fit for purpose,” explains Benefitz general manager Rob Gunston. “This new building offered a blank canvas and the opportunity to set things up to future-proof 24

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our business. It has been a real team effort in implementing our new set-up with one of our own creative team co-ordinating the design and the wider team helping in the implementation. The new building, that we call Benefitz HQ, is bigger and means we have loads of room for expansion.”

The northwest roof of the Benefitz building is completely covered with solar panels.

“We are focusing on the future so we jumped at the opportunity to partner with local business SkySolar with the aim to be 100 per cent powered by solar energy. This move to solar will save us money on our electricity and provide obvious benefits for the environment, something we are passionate about.” “We have moved all of our machinery and technology across to the new building and

have also taken the opportunity to upgrade some of our digital printing and print finishing equipment at the same time.” In addition to this new Benefitz HQ, the company also has its XL/large-format printing and signage divisions at 18 Parkway Drive, and premises for logistics and storage in Saturn Place, Albany. “What makes Benefitz stand out from the rest is our wide capability,” adds Benefitz sales manager Blake Douglas. “There isn’t too much in the communications space that we can’t produce with the resources we have. Our customers love that. We are clearly known for our printing, but with resources like our CNC router, our Zund cutter, our fabric and flatbed printing machines and our clever creative teams, we really have all the bases covered.”

Blake Douglas Sales Manager 5-11 Parkway Drive, Rosedale Ph: 021 876 987 E: blake@benefitz.co.nz benefitz.co.nz

P RO F E SS I O N A L D E V E LO PM E N T : N O RT H S H O R E G O L F C L U B

The PGA of NZ chooses North Shore Golf Club for its new headquarters Since 1st August 2020, the PGA (Professional Golfers’ Association) of NZ has been based at North Shore Golf Club (NSGC). This move from Remuera Golf Club, which was the PGA’s home for two years, was largely due to the organisation’s growth and need for increased office space. The PGA of NZ is the largest vocational golf members association in the country and is dedicated to promoting the game and enhancing the standards of the profession. General manager, Dominic Sainsbury, is excited about the relocation to Albany. “Remuera Golf Club was a fantastic place to call home, and we’ll miss our daily interaction with the club’s staff and players. However, we’re looking forward to forging new relationships at North Shore, which we see as a progressive club with a strong community focus.” Moreover, the PGA has a high regard

“We’re looking forward to forging new relationships at North Shore, which we see as a progressive club with a strong community focus.” for the club’s team and facilities. “We’ve already hosted a number of PGA workshops at NSGC over the years, the most recent being the Brad Kennedy ‘Project One Putt’ workshop in March.” Dominic’s buoyant mood is echoed by North Shore Golf Club’s general manager, Rowland Griffiths. “The board and management are

Teeing up a great working relationship! NSGC’s general manager, Rowland Griffiths (L), welcomes Dominic Sainsbury to the PGA’s new home in Albany.

proud to welcome the PGA of NZ to their new home. Our club is constantly looking at ways to diversify and grow. We also have a strong commitment to nurturing the next generation of players, which is a goal shared by the PGA of NZ.” As well as boosting the overall profile of NSGC, the PGA’s move brings tangible benefits for the club’s staff and members. It will be easy for them to attend PGA events, such as seminars and workshops, and the introduction of a PGA training facility will provide top level equipment for teaching, club repair and club fitting. “Our own events will be enhanced with direct access to PGA staff” explains Rowland, “and being able to tap into their knowledge and experience should help us further improve our day-to-day operations.”

For the past 10 years, the PGA of NZ has worked closely with NZ Golf on a number of successful tournaments and initiatives. To help this rewarding relationship continue, a hot desk is available for any NZ Golf staff member who wishes to work from the new PGA office in Appleby Road.

Ph: (09) 415 9924 51 Appleby Road, Albany northshoregolfclub.co.nz

Book your Christmas function! North Shore Golf Club is an exceptional venue in stunning surroundings. • Seated dining for up to 200 in the Club Room • Wide range of catering options • Well-stocked and staffed bar • Professional DJ available, or live bands – from contemporary to “Rat Pack” • Ample parking Contact our team today and let us co-ordinate your perfect event

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P RO F E SS I O N A L D E V E LO PM E N T : RA MA DA S U I T E S BY W Y N D H A M , A L B A N Y

Your space, your way When clients book the conference room at Ramada Suites by Wyndham, Albany, flexibility is the name of the game. General manager Jacqui Cheal and her team take a refreshingly proactive approach to accommodating their guests’ varying needs and wants. “We don’t have any fixed ideas about what you should have or how the room should be laid out or what your catering should be,” explains Jacqui. “You tell us – and we’ll jump to it!” The conference room is fully accessible, located on the hotel’s ground floor with ample free parking right outside. It comfortably seats up to 24 delegates, and the layout can be adapted to suit the occasion. It is regularly booked by sports groups, training companies and other businesses seeking a conducive, off-site meeting location. The Jabra Panacast videoconferencing is frequently put to good use, as firms seek to safely connect with colleagues and consultants elsewhere in New Zealand and around the world. Jacqui confirms that the system was chosen in response to client requests and recommendations. PanaCast is described as “the world’s first intelligent 180° panoramic-4K plug-and-play video solution”. There are various catering options available too. The conference room has its own kitchenette for clients to prepare their own refreshments, and external caterers are welcomed too. “We’ve repeatedly used New World Albany for their platters, muffins and cupcakes, and I know that some of our clients like Trio Events,” Jacqui says. “Without fuss, we can arrange as much or as little as you need.”

Overall, Jacqui and her team want to make it as easy as possible for their guests to plan and budget for their ideal event – which is why the room charge is a standard hire rate for a half-day or full-day rather than per delegate. It is perhaps worth noting that Ramada Albany’s adaptable, customer-focused attitude is nothing new. Even before COVID-19 threw the world into uncertainty, Jacqui’s team was quick to respond to clients’ needs. “We had a group of four needing a meeting space, but

“We don’t have any fixed ideas about what you should have or how the room should be laid out or what your catering should be. You tell us – and we’ll jump to it!” our conference room was already booked,” recalls Jacqui. “So, we converted one of our two-bedroom units for them! We moved furniture around, took in a larger table, set up a whiteboard, and made sure there was an HDMI cable for the TV. The clients were really happy – and it felt good for us to be able to help them.”

How may Jacqui and her team assist you with your sports awards breakfast, all-day meeting, three-day training workshop, or after-work social networking? Phone (09) 974 4568 or e-mail albany.gm@ramada.nz to start planning your next successful event. 26

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B U S I N E SS S U CC E SS : N H R G RO U P

Keep on trucking: NHR Group celebrates 21 years Avatar, The Lord of the Rings, Outrageous Fortune, Shortland Street – one North Harbour business links all of these TV shows and movies. From relatively humble beginnings in 1999, NHR Group (formerly North Harbour Rentals) has flourished to become one of the major players in the rental industry. In that first year of trading, the business had established a profile sufficient to be selected to supply vehicles for the APEC (Asia-Pacific Economic Co-operation) summit. The original fleet of 21 vehicles is now more than 300, based out of two sites in Bush Road and Christchurch (following the acquisition of O’Neill Rentals in 2015). CEO Phil Arras has been an integral part of NHR Group’s growth and development. “Health and safety and logistics are massive for us, and, up until 2017 we were probably lagging slightly behind with processes, policies and technology,” he reflects. “But since then we’ve really seized on the benefits that great structure and IT can deliver for us and our customers.” 2017 was a turning point. Prior to this, the business had been primarily paper based. Today, all dealings are securely cloud based, allowing everyone to have access wherever they are. This has become especially apparent when dealing with the challenges presented by COVID-19. “In mid-March we were planning how we’d contact customers, get vehicles back, and manage the ones that couldn’t be returned if we went into lockdown. We were

NHR Group’s base in Bush Road. The future looks bright, with the rental operation looking to expand to include a South Auckland presence.

going to trial those processes the following week, but we ended up having to go straight into implementation!” says Joe Francino, NHR Group’s customer services team leader. “The last 48 hours before lockdown were intense but we were prepared, and the systems worked.” Moreover, as soon as the country moved from Alert Level 4 to Alert Level 3, having transitioned the customer services model to allow phone and web-based click and collect, they were well placed to deal with the sudden influx of enquiries.

“You can’t drive change if you don’t have the right people in the right place.” Phil agrees about the pivotal role of IT and digital strategy but is quick to point out that the real credit for NHR Group’s sustained growth is down to the people. “You can’t drive change if you don’t have the right people in the right place. We have had a big internal shake up over the last few years with changes in the management structure Inside one of the make-up trucks.

Celebrating the company’s 20th anniversary with cake (in the shape of a truck, naturally!)

and the establishment of several new roles. “Needing to fill these, Phil looked externally, working with local recruitment agencies to find the right people. This philosophy of partnership extends to other aspects of the business too. “We know all about renting trucks; that’s what we do,” says Phil. “Through networking and word of mouth recommendations, we chose local experts to support our HR, health and safety, IT, and accounting – because that’s what they do. I think it’s good common sense and it takes our business to another level of professionalism and confidence.” Using one of their preferred third parties, NHR Group was the first rental company to install GPS into all of its vehicles. Being able to track the precise location of a vehicle offers several advantages, including for RUC (road user charge) recovery since it is possible to confirm exactly where and when a vehicle is off-road. As well as rentals and leasing (which actually accounts for about one-third of all business) there’s another aspect of the company too: NHR Group has the largest fleet of specialist film vehicles in New Zealand. These trucks are used as on-set hair, make-up, wardrobe, and green room facilities, and have been on location for many well-known productions. The film division is currently undergoing a major refurbishment programme for which the investment is significant. Each unit is fitted out with the appropriate necessities and has to be comfortable enough for those working or “in the chair” for long hours – this includes wi-fi, of course. Two flagship 80 cubic metre heavy prosthetic trailers are also being added to the fleet, each equipped with six make-up stations, storage and wash facilities. Phil shares an insider secret. “You’ll notice our trailers have the names of characters from Greek mythology, like Andromeda, Cassiopeia and Agamemnon, painted on them. It makes it easier for actors and crew to tell them apart that way!”

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B U S I N E SS S U CC E SS : DAV I S D O H E RT Y

Davis Doherty’s close-knit team: Tony Oldham, Debbie Ankers, Wendy McGuinness and Marijke van Rooyen

Dressed for success Corporate wear and staff uniforms have come a long way in the last 30 years. Limited styles, colours and fabrics have been replaced by an abundance of choice to suit both practically minded and fashion-conscious workers from all industries. When John Doherty founded his business in 1990, it was predominantly a sportswear company. New owners in 2006 broadened its offering to include uniforms and workwear – and since then Davis Doherty has gone from strength to strength. Tony Oldham is the current director, and he has increased the focus on business development, pursuing and winning larger clients in the private and public sector. Despite this impressive growth, Davis Doherty retains the feel of a family-run business. Indeed, Tony’s core team has been working together for more than a decade. “I bought the business in 2012. I come from a multi-national background, primarily consumer goods, so I was pretty comfortable with streamlining processes, managing costs and improving profitability,” says Tony. “Sales on the other hand was a new territory for me! I quickly realised that, for a small business to survive and thrive, you have to get out there, be visible, and not be afraid to pick up the phone and make that call to a prospect.” He firmly believes in the power of networking and challenges any small business owner who claims not to have time to attend meetings or events. “Especially now it’s crucial to be well-known in your area. We should all be helping each other by tapping into the renewed enthusiasm for ‘support local’ and ‘buy local’.” One of Davis Doherty’s points of distinction is its Bush Road showroom. At 500 sqm over two floors it is the largest of its kind in New Zealand, and houses everything from chauffeurs’ suits to beauty therapists’ wraparound tunics to construction workers’ hi-vis gear, all of which are rigorously tested for the relevant work conditions. “Polos are still our biggest sellers,” confirms customer services manager Debbie Ankers. She is accustomed to visiting clients feeling slightly overwhelmed by the selection avail28

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able and enjoys helping them navigate their way through the options. She has noticed too that expectations are far higher these days. “Younger people especially don’t just want ‘workwear’. They’re very aware of trends and they’re often looking for cool streetwear that helps them look and feel good,” she comments. “Hi-visibility may be a health and safety priority, but there’s no reason why it can’t be stylish!” Davis Doherty has adapted to meet these requirements, and carries such well-known brands as Swanndri, AS Colour and Thermatech. “Women are still the key decision makers,” Debbie remarks. “We generally work with them to narrow it down to two or three options, which they can then take back to their colleagues.” Tony believes that Davis Doherty’s recipe for success is actually pretty simple – it centres on an outstanding customer experience. “This applies equally, internally and externally,” he clarifies. “We want to maintain our amazing company culture, where everyone feels empowered within their role and is recognised for their contribution to the business.” The company’s commitment to its clients is reflected in the amount of repeat business and referrals. This could be at least partly due to the team’s personal approach –

for example, including extra touchpoints within the order process to check newly branded garments rather than having them sent direct to the client. “When you ask a client what they love about a supplier, it’s rarely all about the price,” Tony observes. “Yes, of course we aim to be competitive, but we want our clients to experience how much we value them with every single transaction. That’s how true relationships are nurtured.” As well as the fairly standard orders, the company also takes enquiries for bespoke items. One of Tony’s favourites was a gift for a retiring government official: a beautiful merino poncho, scarf and wrap, which he painstakingly sourced from another small New Zealand business. “It feels good to partner with Kiwi artisans,” he smiles. During March and April’s lockdown, Davis Doherty was kept busy supplying essential workers, including retirement villages and courier drivers. It was also a time to take stock of the business. The team reviewed processes, looked for ways to improve efficiency, completely revamped the showroom, and applied some lateral thinking to identify potential new revenue streams. “It actually gave us an opportunity to catch up on those ‘really should do this one day’ jobs and be proactively prepared for a post-COVID recovery.” This also included investing time in the company website, working towards the introduction of e-commerce.

New Zealand’s largest uniform showroom

30 years

Davis Doherty has been

New Zealand’s leading supplier of Work uniforms • Hi Vis safety clothing • Team wear • Casual wear for Businesses, Clubs, Organisations and the Public.

FREE embroidery set up for new customers who mention this advert!

We deliver outstanding service, high quality garments and excellent value for money.

237 Bush Road, Albany 09 414 4541

Mon-Fri 9am-5.30pm

www.davisdoherty.co.nz

CRIME PREVENTION

Working together to tackle vehicle crime Currently the Albany area is suffering high rates of vehicle related crime, theft from cars and unlawful takings. The locations that are experiencing the most incidents are those where vehicles are being parked by their owners for long periods of time during the day. This is mostly to allow occupants to use public transport or where they are working close-by or shopping. We absolutely want people to visit the area, park, shop and use public transport with confidence, but we need everyone to play their part in reducing the potential of them becoming victims of crime. Ideally any items of value should be removed from a vehicle or, if not possible, at least placed in the boot so that they are out of sight. Throwing a jacket, travel blanket or even floor mats over personal effects does not count! This merely acts to highlight that there is property of value in the vehicle. We are also seeing a number of vehicles being unlawfully taken from the same areas. We know from speaking with some offenders that simple measures could mitigate the risk of losing your vehicle. The use of good old-fashioned steering locks on steering wheels can provide a visual impact enough to deter an offender. Stickers on windows and/or small LED lights on the dashboard, both announcing the presence of an alarm, have also proven to be a great deterrent. Police take this type of offending seriously and recognise that the solution can’t be the sole responsibility of one group or agency. We have spoken with other agencies and non-government organisations who have a

vested interest in the area and in providing a safe environment for the community. As soon as the current COVID-19 restrictions allow, this group will meet with the intention of providing real solutions to this type of offending. NZ Police also needs members of the community to take active steps to do their part, if we are to collectively reduce this type of offending. So, if you see something suspicious, let NZ Police know. Call 111 if it is happening now, or 105 if it is a non-emergency.

If you have any information regarding vehicle crime in the Albany area and would rather remain anonymous then Crimestoppers is another way of alerting us about what is happening. You can call free on 0800 555 111 or send a report via crimestoppers-nz.org. Remember: this is our community. Let’s work together to Be Safe and Feel Safe. Senior Sergeant Scott Cunningham Area Youth & Communities Manager Waitematā East District | Waitematā District 52 Parkway Drive, Mairangi Bay 021 191 4421 scott.cunningham@police.govt.nz

IF IT’S HAPPENING NOW CALL 111

IF IT’S ALREADY HAPPENED USE 105

To help businesses protect their staff and customers from vehicle crime, BNH provides free window stickers, printed in English, Korean and Mandarin. To receive stickers for your premises, call BNH’s crime prevention specialist, Dave Loader, on (09) 968 222 or e-mail crimeprevention@businessnh.org.nz. 30

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CO M M U N I T Y

Meaningful jobs, valuable lives According to 2018 statistics, young people living with a disability are four times more likely to be unemployed than their peers. Since 1993, PolyEmp has been supporting young people with learning disabilities through all aspects of their employment journey. The charitable trust works in partnership with the employment skills courses at Unitec and MIT. From March 2019 to March 2020 it supported 59 new referrals into the pre-employment part of its service, and 140 young people in different stages of their employment. “Many of our under-25s haven’t had a job before, but they each have their own abilities and goals,” explains employment advisor, Sita Rajput. “Our workshops and job club meetings are designed to help grow confidence and skills, and we know that these young people can become dedicated and motivated workers.” A fear of the unknown means that some employers are anxious about hiring someone with a learning disability. “They’re not sure what to expect or what they need to do to support their employee,” explains PolyEmp’s manager Margaret Reilly. “That’s where we can help. We build relationships with prospective employers and work alongside them to create tailored roles that fit the person’s talents so that they can make a genuine contribution to the overall productivity and efficiency of the business.” There may also be concerns around health and safety. In reality though, as long as a business has a decent induction and clear rules in place, there should be no more or less risk than with any other employee. “Many of our young people are extremely alert and aware of rules and regulations; they have a heightened attention to detail,” Sita affirms. Indeed, although young people with a learning disability may need slightly more training, they can also be reliable employees who help to improve staff morale and reduce staff turnover. “Statistically, they take fewer than average sick days and are likely to stay longer in entry-level jobs, so employers could save on recruitment costs,” she adds.

“The best decision we ever made.” Jim Chang started work at Cake Concepts in 2016. He is now a full-time employee, and a valued member of the core team in Ascension Place. “PolyEmp did the groundwork. They found the right student for this type of work,” explains managing director Wayne Munro. “When we first started with Jim, he was very introverted, so we had to draw him out of his shell a little, but he was processing and storing all the information that we were giving him. We found that he actually picked up things very very quickly and retained everything that we told him.” Wayne also praises Jim for his enthusiasm and initiative. Last year, Jim successfully completed his food safety and hygiene training, which has helped him understand more about workplace protocols and processes.

One of PolyEmp’s main responsibilities is to help match the right person with the right role, helping to identify and support a young person’s transferable skills. “If you have jobs that are hard to recruit, or tasks that your staff struggle to fit into their workload, you may find that a candidate with a learning disability would perform these tasks willingly and competently,” says Margaret. “Their positive attitude and enthusiasm can be infectious!” she continues. “Team dynamics and overall performance have been known to improve as a result of employing someone with a learning disability. It really is a mutually

rewarding relationship – and we’d love to help more North Harbour businesses start enjoying these reciprocal benefits.” Want to know more about making a long-term commitment to employing a young person with a learning disability? PolyEmp would welcome the opportunity to chat with you. Contact Margaret Reilly on 021 552 861 or mreilly@unitec.ac.nz poly-emp.org.nz

“I like my job, and my colleagues are very supportive. I enjoy coming to work and talking to customers,” says the young lady working in Farro Fresh North Shore’s chilled department. PolyEmp approached Farro Fresh in mid-2019 to discuss how supermarkets can be an ideal place for customised roles for people with learning disabilities. The stores’ teams were very open to the idea of creating a more diverse workplace, and PolyEmp has now worked alongside all of Farro Fresh’s stores in Auckland to create six specific roles. The managers and staff are enthusiastic about the values that these young people bring. The team at Constellation Drive comment in particular about their young lady’s positive energy and the enthusiasm that she brings to work every day.

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S U STA I N A B I L I T Y

Te Tārukeā-Tāwhiri: Auckland’s Climate Plan Auckland Council has now adopted Te Tāruke-ā-Tāwhiri: Auckland’s Climate Plan. This plan is founded on three key elements to drive climate action:

An overarching Tāmaki response approach reflecting:

• The uniqueness of Tāmaki Makaurau

• The need to embed issues like equity, te ao Māori and a strong rangatahi voice

A focus on clear greenhouse gas emissions reduction targets for the region, including: • Halving emissions by 2030

• Reaching net zero emissions by 2050

Preparing Auckland for the impacts of climate change, including a stronger focus on: • How we will adapt to climate change • Taking a precautionary approach

• Preparing for our current emissions pathway and the prospect of a 3.5º Celsius warmer region The plan is closely linked to New Zealand’s Zero Carbon Bill and the country’s commitment to deliver the Paris agreement targets to keep temperature increases below dangerous levels (e.g., 1.5º Celsius). This strong resolve should also provide significant opportunities and benefits to Auckland, including: • Cleaner air and water

• Healthier communities

• Better housing choice and places to live • More accessible transport

Download the plan at aucklandcouncil. govt.nz/environment/Pages/aucklandclimate-action-plan.aspx. (Please note: some aspects of the document are a work in progress. The final version is expected later this year.)

Government backs national hydrogen fuelling network The Infrastructure Reference Group has provisionally approved $20 million for Hiringa Energy to establish New Zealand’s first nationwide network of hydrogen fuelling stations. This contribution comes as a welcome boost for Hiringa Energy and its key partners such as Waitomo, TIL, and TR Group in their efforts towards zero emission transport solutions. The initiative will involve the installation of eight hydrogen refuelling stations located in Waikato, Bay of Plenty, Taranaki, Manawatu, Auckland, Taupō, Wellington and Christ32

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church, providing refuelling for heavy FCEVs (hydrogen-powered fuel cell electric vehicles) such as trucks and buses. This initial network will provide coverage for about 95 per cent of heavy freight routes in the North Island and 82 per cent of the South Island. Many of New Zealand’s leading freight, manufacturing, construction, primary produce, and retail companies have set themselves aggressive decarbonisation targets for 2030. A hydrogen-powered truck combines hydrogen (H 2) and oxygen (O 2) to make electricity,

with water as the only emission. The range and refuelling times of FCEVs are similar to diesel-powered trucks and buses with a very low noise profile. “This initiative will have a high impact on transport emissions. Replacing a single diesel line haul truck with a zero-emission fuel cell version powered by green hydrogen would be the equivalent reduction in emissions as replacing up to 150 average light passenger vehicles,” says Hiringa Energy’s chairperson, Cathy Clennett.

S U STA I N A B I L I T Y

Grin Natural featured on US “Today Show” Just three months after launching in the USA, North Harbour-based Grin Natural has been showcased on America’s most popular morning TV programme. Reaching nearly four million viewers, Grin’s marketing manager Paul Stokes was obviously delighted. “We’re honoured to have the opportunity to be flying the flag for New Zealand brands, and helping customers in the US to live more sustainably

and happier! The spirit that New Zealand can bring to the world is our passion for innovation and the way in which we care for the environment and our communities – and we will continue driving that!” There will be more about Grin Natural in November’s FYI, and, in the meantime, the company will be exhibiting at the Go Green Expo.

Auckland Go Green Expo and Better Food Fair: new dates New Zealand’s largest greenliving and sustainability show has been rescheduled for Saturday 31st October and Sunday 1st November. Physical tickets for the March dates (which were impacted by the lockdown) are still valid. Eco home and build, gardening, health and beauty, and pet products are just some of the categories showcased. Full details can be found at gogreenexpo.co.nz

Mesh networking brings exciting sustainable benefits Back in March, Greg Cramond of Cramond Electrical Services spoke to FYI about energy efficient lighting options. He also mentioned mesh networking as an exciting emerging technology. A mesh network is a local network (such as within an office, retail space or warehouse) in which the nodes (switches) are all inter-connected via Bluetooth or wi-fi, and therefore essentially can talk to each other. Most commonly – at least in these early days of this innovation – this is being used for lighting. There are several potential benefits with this, related to efficiency, energy usage, and long-term cost savings. Firstly, installation is far less disruptive since long lengths of cable do not need to be run through ceilings or walls to each individual light fitting. Once up and running, a monthly manual check of every light is no longer required because each light is constantly reporting how it is running. Failing LEDs (e.g., ones that are using an erratic amount of energy) can be quickly spotted on screen, and because each LED can be “addressed” – for example: reception door or bathroom exterior – it is simple to locate them. When combined with motion sensors this data reporting can be used to identify areas of high usage, and, when used in conjunction with “daylight harvesting”, serious savings can be made. “One company used the mesh network to monitor lighting levels during daylight hours and was able to dim their LEDs to just 40 per cent for much of the day,” says Greg. “This saved them more than 8,500 kW/h per month, which translates into about $2,100.”

Mesh networking has the potential to reduce maintenance costs, reduce energy costs, and reduce compliance costs. S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

S U STA I N A B I L I T Y

Huge support for business initiatives to reduce waste

TAKE

MAKE

USE

DISPOSE

Linear vs circular economy

A survey by the Sustainable Business Network (SBN) has found that Kiwis overwhelmingly want businesses to take responsibility for reducing the country’s waste problem. 96 per cent of respondents thought it was important that products were made of materials that could be repaired, reused or recycled. Furthermore, most thought businesses should take a product back when it reached the end of its life so it could be reprocessed rather than thrown away. “That’s called product stewardship,” says James Griffin, SBN’s general manager projects and advisory. “In simple terms it’s all about businesses taking responsibility for the products they make and sell, from design to end of life, so they’re not ending up in landfill. That can help businesses build better relationships with their customers, make them more sustainable and save money. These are huge benefits, which are more important than ever in the post-COVID

economy. Introducing product stewardship into your business provides a foundation step to creating a circular economy.” In a circular economy resources are never abandoned to become waste. Products are designed to be safe and easy to manage in cycles of production and reproduction. Every year New Zealanders send around 2.5 million tonnes of waste to landfill which equates to over a tonne of rubbish per household. In August, SBN launched its nationwide product stewardship campaign promoting businesses that offer end of life solutions for their products and encouraging others to do the same. The campaign is being run in collaboration with Fuji Xerox, 3R Group, Inzide Commercial and Abilities Group (which helps with BNH’s inorganic collections). Financial support for the project has been received from the Waste Minimisation Fund, which is administered by the Ministry for the Environment.

At the end of July, the government announced it was making product stewardship mandatory for six “priority products”: • Plastic packaging • Tyres • Electrical and electronic products (e-waste) • Agrichemicals and their containers • Refrigerants • Farm plastics “That’s good news, but it’s vital that businesses across all sectors are part of the solution to our country’s growing waste problem. That’s the focus of our campaign,” says James. SBNproductstewardship.org.nz shows businesses how to get involved and hosts a directory of those with product stewardship schemes.

EECA encourages Kiwis to “live more with less energy” Te Tari Tiaki Pūngao, the Energy Efficiency and Conservation Authority (EECA) reports that, if one-fifth of Kiwis worked from home for one day per week rather than commuted, 35,000 cars would be taken off the road – cutting more than 84,000 tonnes of carbon emissions. The organisation’s Gen Less campaign aims to help Kiwis “live more with less energy”. “New Zealanders have experienced new ways of working and travelling as a

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result of the COVID-19 controls which have significant climate benefits, and should be encouraged into the future,” says EECA chief executive Andrew Caseley. “[Gen Less] encourages New Zealanders to continue to work from home, travel less for business meetings, and holiday in New Zealand. We could capture meaningful

carbon benefits straight away from these no-cost switches, that we have all now been exposed to, and that have been proven to work.” He further states that changes made for climate change have other benefits such as less congestion, less air pollution, lower costs and greater business productivity.

Read more about the campaign at genless.govt.nz/stories-and-case-studies/stories/ live-more-with-less-energy

S U STA I N A B I L I T Y

Food waste collections update BNH receives funding from Auckland Council to promote the reduction of landfill and its negative impact on climate change. In July, it was this funding that enabled BNH to help Westfield Albany’s food court outlets to separate their food waste from general waste by supplying them suitably sized bins only for food waste. Westfield Albany wanted to increase its food waste volumes and reduce the amount of rubbish being sent to landfill. Any businesses within the North Harbour district that want to help the planet by reducing what they send to landfill should contact Dave Loader about BNH’s food waste collection service. Dave will arrange your free bin/s – and your first six collections are absolutely free.

We signed up with the food waste collection service early this year after seeing the service advertised in the Business North Harbour magazine advertising a certain free number of collections per new account. As our company formed a “Green Team” this year this offer was perfectly timed for us. As a company we are trying to play our part for the environment by reducing our waste, recycle wherever possible and are trying to always think of what we are doing in our business and how it might affect the environment. We are trying alternative packaging options, like cardboard wrapping to cut down on the use of plastic, we were making our own eco kitchen sprays prior to COVID-19 (and they have now come back into our kitchen) and we have separate bins for food waste, recycled materials and a third bin for whatever can’t be recycled. The benchtop bin in our office kitchen is very convenient for disposing of tea bags, coffee grounds and food scraps and we empty this (bagged) into our larger bin for collection/emptying. Posters are displayed near bins for education purposes. Every little bit that we do helps the planet in some small way and even if we save one garbage bag from reaching our landfills then we have achieved something. Small steps… Ingrid Turpin, Dimension Shop Fitters

E-mail david@businessnh.org.nz or phone (09) 968 2222

We signed up for the inorganic collection because it’s an easy way to support a great cause. This time our collection items consisted of kiosks, and computer and office equipment. We’re aware that the items are sorted for recycling and for potential upcycling by local charities, and we’re familiar with Abilities Group, having used them for years. Of course, the COVID-19 lockdown did cause a bit of a hiccup, because the collection was due in late March. However, Business North Harbour contacted us really quickly once we were at Alert Level 2 and the collection was reorganised. I’d recommend other businesses use this service. Not only are you doing your bit for the environment while supporting local non-profits, but it’s so much easier than loading up your own van and driving it to the tip!

Inorganics collection update All BNH members are eligible to take part in the next inorganics collection, scheduled for 24th and 25th September. This is a great opportunity to dispose of surplus office furniture, broken items or e-waste, which will be collected from your premises (not on the roadside). Please register your interest by Friday, 18th September, and take advantage of BNH’s reduced collection rate of just $45.00 per cubic metre (specially negotiated with Abilities Group). Go to businessnh.org.nz/greener-business

Mandy Lindsay, VisitorRego

S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

P RO P E RT Y M AT T E R S

Exiting a commercial lease early There are various reasons why a business may wish to exit their lease early, for example: the type and size of the premises is no longer appropriate, COVID-19 has impacted business, or they simply wish/need to relocate elsewhere. Generally, a commercial lease can only be terminated at the agreed lease date unless there is a situation under the “no access” period where the property is totally or partially destroyed or damaged after a natural disaster. Exiting a lease without the landlord’s agreement is a breach of the lease. Once tenants understand their obligations under their lease, they should discuss the options with their landlord. Communication between tenant and landlord is paramount to moving forward. Options include assigning the lease to another party or sub-leasing, and associated costs such as real estate and legal fees would usually be paid by the existing tenant. Assigning the lease is where the tenant (or “assignor”) finds another business to take over the lease. That new tenant (or “assignee”) takes on the responsibility of paying the rent to the landlord and following the terms of the existing lease, including the obligation to pay for reinstating or redecorating the premises if

Communication between tenant and landlord is paramount to moving forward. required. If the assignee fails to pay the rent the assignor remains responsible until the end of the current lease term. Sub-leasing the lease is where the exiting tenant (or “sub-lessor”) finds another business, the sub-lessee, to lease the premises. The agreed rental and terms are between the sub-lessor and sub-lessee, but the existing

lease obligations still remain with the original tenant. If the premises are too large, an option may be to sub-lease part of the premises to another party. In both of these options, the landlord has 10 days to approve an assignment or sub-lease, but approval cannot be unreasonably withheld. Another solution is for the tenant to surrender the existing lease and another business signs a new lease. This option is likely to involve costs to the tenant, as the landlord has taken on the risk of vacant premises. However, the landlord may only do this once a new tenant has been found or could request a compensatory amount which mitigates their loss. If you have any questions or concerns about your lease, please give me a call or drop me a line. In any scenario, we also recommend that all parties seek professional legal advice. Janet Marshall Director | Commercial Colliers International North Shore Mob: 021 684 775 E: janet.marshall@colliers.com

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UNIT 1, 59 PAUL MATTHEWS ROAD, NORTH HARBOUR INDUSTRIAL LEASE

Showroom Office Warehouse

Huge signage potential

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Your opportunity to secure an extremely well presented, 174 sqm road front office warehouse on busy Paul Matthews Road. Benefiting from great signage exposure this property is a must see for any business looking for a prominent position in the popular North Harbour business precinct. With air conditioned offices, great natural light, high stud warehousing and generous car parking. This property will be a great place to work. Call now for more details.

Mike Ryan 021 402 461 mike.ryan@colliers.com Matt Prentice 021 464 904 matt.prentice@colliers.com Colliers International Limited, Licensed under the REAA 2008

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Accelerating success.

Reach more people - better results faster. TAKAPUNA OFFICES - NAMING RIGHTS AVAILABLE FOR LEASE

2-4 FRED THOMAS DRIVE, TAKAPUNA OFFICE LEASE

310-900 sqm

Competitive Rental

Generous Car Parking

Minutes to CBD

Various options available from 300 sqm to a larger floor plate of 900 sqm. Opportunities for modern office space with generous carparks are rare in Takapuna. This iconic building is in an excellent location, close to CBD, with a cafe on site and minutes to Takapuna beach. Separate car park building providing generous car parking. Customise your fit out and layout, excellent resources to hand. Contact Janet Marshall 021 684 775 for more information.

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Janet Marshall 021 684 775 janet.marshall@colliers.com Colliers International Limited, Licensed under the REAA 2008

FOR LEASE: 380 OR 760 SQM + 30 CARPARKS FOR LEASE

61 CONSTELLATION DRIVE, MAIRANGI BAY

OFFICE LEASE

380 or 760 sqm available

30 Carparks

Various lease options

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Efficient layout

A stunning floorplate comprising 760 sqm (which can be split) has become available complete with high spec fixtures and fittings. The tenant wishes to relocate. Nearly new building in the popular Constellation Drive, close to Park nÂ´Ride bus station and Northern Motorway, this is an excellent opportunity to relocate your head office. Viewing by appointment only. Call the Sole Agent for further information.

Janet Marshall 021 684 775 janet.marshall@colliers.com Colliers International Limited, Licensed under the REAA 2008

colliers.co.nz

GOVERNMENT

Resurgence Wage Subsidy Scheme The Resurgence Wage Subsidy Scheme is now available to support employers, self-employed and sole traders who are financially impacted by the resurgence of COVID-19 and changes to Alert Levels. It will provide a two-week subsidy to eligible firms. Businesses experiencing a 40 per cent revenue drop for any consecutive period of at least 14 days between 12th August and 10th September compared to a similar period last year may be eligible. Recipients cannot receive the Resurgence and Wage Subsidy Extension at the same time for the same employee but can apply for the new Resurgence Scheme as soon as their entitlement under Wage Subsidy Extension expires. For more information, including how to apply, go to workandincome.govt.nz/covid-19/resurgence-wagesubsidy/index.html.

Updated guidelines for businesses operating at Alert Level 2 All businesses need to follow public health guidance, including physical distancing and record keeping. Remember it is mandatory for all businesses and services to prominently display a COVID Tracer QR code. If you do not have an official QR code use the webform at qrform.tracing. covid19.govt.nz. In minimising the risk of COVID-19 transmission at work everyone has their part to play. Anyone (e.g., employees, contractors, customers) with cold or flu symptoms should be told to stay away from your premises. Wherever practical, staff must remain a minimum of one metre apart at all times, and the health risks of staff interaction must be managed and mitigated, including through increased hygiene measures, hand

ACC: has COVID-19 hit your payroll?

washing, regularly cleaning surfaces, and appropriate PPE use. This is especially important where staff must work closer than one metre. General retail businesses should manage customer entry and exit to achieve two-metre physical distancing.

There are specific guidelines for essential healthcare workers, border agencies, courts and tribunal staff, first responders and corrections staff which can be found at health.govt.nz/our-work/diseases-and-conditions/ covid-19-novel-coronavirus under Advice for all health professionals.

From October, ACC will be sending out annual invoices that would normally have been sent in July. CoverPlus Extra invoices, that were due to be sent in April, were sent in July. The decision to delay the invoices by three months was to help relieve the immediate financial impact felt by many businesses earlier this year. If you employ staff and have recently reduced or are forecasting a reduction in your payroll, ACC would like to hear from you before you are sent your 2020/2021 ACC provisional invoice. ACC’s head of business customer service delivery Phil Riley says, “We determine a business’ provisional invoice based on Inland Revenue data from the year before. However, we recognise this will not reflect many businesses’ current reality.” Employers can log into MyACC for Business any time before the end of September to provide an estimated payroll update. More details can be found at acc.co.nz/newsroom – Employers: ensure the impact of COVID-19 is reflected in your levy.

Every effort has been made to ensure that information is correct at the time of going to print. For the latest news and updates, visit businessnh.org.nz and click on STAY INFORMED or the COVID-19 online resources, support and advice page. 38

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SGI LV O LEDR S P O N SO R S

KEEP IT LOCAL: Customer experience at its finest Phone Plus is a locally based business services centre with a vast range of experience and even more heart. We are owned and staffed locally and offer innovative and tailor-made solutions for our worldwide base of clients. Samantha Mills has been driving Phone Plus since 2012. She has extensive experience in the contact centre and sales industry and is an executive board member on a number of business and customer contact organisations. Phone Plus has evolved from delivering traditional call centre functions to partnering with businesses to bring expertise and experience in sales, customer service, market research and critical back-office administrative processing. Samantha says, “We run virtually from two sites in New Zealand. Our main business centre is in Albany and our regional centre is in the Far North. We operate 24 hours a day, seven days a week and have a large number of home based workers to complement our operation.”

“Quality, continuity, and a genuine care for our people underlines everything we do. This is reflected in the fact that we invest heavily in training and professional development and all full-time staff receive training to the New Zealand Qualifications Authority (NZQA) standard.” “Our team live and breathe our values for our clients and their customers every single day.”

“We’re very proud of our reputation and are privileged to work with many top performing New Zealand and Australian companies. We form excellent relationships with all our clients who can always be assured that we will deliver eco-friendly, cost effective and outstanding personalised services.” Phone Plus is here to help local businesses with a broad range of services, including: • Telesales and lead generation • Social media monitoring • 0800 answer services and emergency recalls • BCP services across NZ • Sales order processing and fulfilment • Recruitment and resource placements Samantha Mills Owner | Director Ph: 0275 392 077 / 0800 681 681 E: info@phoneplus.co.nz phoneplus.co.nz

Working with local SMEs to succeed online! Over the past five months we have seen and spoken to numerous start-up and small to medium businesses who have had to adapt to a constantly changing environment, and, in other cases, completely diversify. No matter what your budget or situation is, Stealth Media will always help find a way to provide the services that your business requires. In response to the challenges that businesses are still facing due to COVID-19, Stealth Media has been supporting small and start-up businesses with getting them online, improving their online presence, creating digital marketing campaigns, solving their social media challenges and boosting

their profile, along with providing extended collaboration services. We have worked hard to help businesses access the support they need. Some of these initiatives have included providing guidance on how to get the best ROI, supplying self-funded interest-free payment packages and becoming a registered provider through the Regional Business Partners network, and interest-free financing through Q Mastercard. Our approach is to always offer support first and have honest conversations where we separate the truth from the hype. These conversations have led to businesses being able to move forward confidently, improve and

implement their own successful marketing campaigns and transform their social media platforms, and successfully grow their business. For restaurants, takeaways, bakeries and cafes, we have custom built an economical online payment “Click & Collect” system with no fees or commissions that can be fully self-managed and self-owned. This system can be added to existing websites or be a standalone system. Sometimes just a friendly, understanding conversation or a kind gesture can make all the difference. Stealth Media genuinely cares about the success of all New Zealand businesses and we want to help your business grow and succeed. Please give us a free call on 0508 STEALTH or email us at sales@ stealthmedialtd.co.nz and we will be more than happy to help you out. Venessa Minkley is Stealth Media’s senior digital business strategist Ph: 0508 STEALTH M: 021 142 6046 E: venessa@stealthmedialtd.co.nz stealthmedialtd.co.nz S E P T E M B E R 2020 F Y I B U S I N E SS N H .O R G . N Z

G O L D S P O N SO R S

Maat’s commitment to investors Maat Group was formed in 2009 with the vision of creating “self-standing” commercial property investment opportunities for NZ investors who wanted to receive a monthly cashflow and the medium to long-term building of their investment asset base. Taking our name from Maat, the Egyptian Goddess of Truth, Justice and Balance, we have successfully purchased 15 large format commercial properties within NZ on behalf of investors. Following the purchase, we diligently manage these on their behalf. Our goal is to purchase quality properties which have quality tenants, and which will provide a satisfactory monthly cash dividend return. In addition, we have the responsibility of purchasing with “an eye to the future” with respect to the prospective capital growth of the property’s value. Shareholders hold investments in share parcels of a minimum of $50,000 (normally). Our role is to provide a comprehensive solution for the investment, including sourcing

the investment, completing the due diligence and preparing a thorough product disclosure statement. Following the purchase, we take care of facilities management, ongoing financial management and detailed reporting. Our facilities management team provides a professional, reliable service with open communication and effective action, giving confidence to both the owner and tenant. With interest rates at an all-time low (and likely to decrease even further) and share

markets forever subject to volatility and hope, Maat offers the more rewarding alternative of investment in “bricks and mortar”. We are pleased to be NZ owned and in being able to maintain our fundamental goal of offering a personalised investment service where the protection of investors’ interests is our primary objective. Please contact us at the Maat Group for information on the investment opportunities which we have available or to enquire about the commercial property management service that we provide. We would be delighted to help you in any way to build your knowledge of the commercial property investment market. Office: (09) 414 6078 Jodi Tuffin, Investor Relations Manager Ph: 021 0844 2523 Neil Tuffin, Managing Director Ph: 021 481 441 maat.co.nz

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S E P T E M B E R 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

G O L D S P O N SO R S

To go new or not to go new? That is the question… Would a saving of up to $20,000 over four years have a big impact on your business? In an “almost” post-COVID-19 world we are all seeing and possibly experiencing a significant amount of anxiety over what the future holds. One of the most significant situations we are experiencing with business owners currently is the catch-22 between knowing that vehicles need to be upgraded and the possible implications of signing up for long-term financial obligations in these uncertain times.

Cash is king! Right now, keeping control of expenses is key – so the potential of looking at a late model secondhand vehicle over a new one simply has to be considered. I recently ran the numbers for a client who needed a ute for a new junior employee, and the results may surprise you. We looked at some assumptions over four years on a new

Ford Ranger XL 4x4 D/Cab ute versus a threeyear old version with 90,000kms: Lance Manins

Total payment savings annually $2,640.00 Total FBT savings annually

$2,402.00

Total savings over four years $20,168.00

There were potential environmental benefits and staff impacts too: 1. Supplying a junior employee with a brand-new vehicle could have set a precedent with the rest of the team who benefited from a company-supplied vehicle. 2. The vehicle would be used in some reasonably harsh conditions (e.g., construction sites) and a secondhand vehicle softened the potential for refurbishment risks.

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Considering all of the above, the client opted for the three-year old equivalent vehicle. Driveline has an expert team of consultants who help clients with these types of issues every day. If you would like some obligation-free advice, please give us a call. Lance Manins is the co-director of Driveline Fleet 222 Bush Road, Rosedale Ph: 0800 275 374 E: lance@driveline.co.nz facebook Drivelinefleet driveline.co.nz

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