CO V E R STO RY
Where to next?
Change and transition in the workplace
The ongoing repercussions of Covid-19 have seen thousands of people reconsider their careers – either by choice or necessity. Former employees from the most severely impacted industries, such as tourism and hospitality, are now available to hire with valuable transferable skills. But what should employers do to take advantage of this new pool of talent? Lisa Hill of Eclipse Recruitment spoke to FYI about the commercial benefits of an open mind. 12
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People coming from other roles and industries can be a great fit.
Through 2020, Lisa and her team steeled themselves for a predicted surge in enquiries for temp workers as businesses tried to balance the uncertainty of Covid-19 with operational requirements. In fact, it is permanent recruitment that is “humming”. “Business confidence is reassuring,” says Lisa, “but it
does mean that competition for candidates is fierce.” Business owners should be clear about the skillsets and capabilities required when recruiting for a role. Equally important though is to recognise that people coming from other roles and industries can be a great fit. Lisa cites the example of travel agents. “They’re competent dealing with multiple parties, like airlines, accommodation providers, tour operators, and their clients. They need to be detail-orientated, work quickly and efficiently, and have the personality to get along with everyone they engage with. All of these