Hunter Water Annual Report 2024

Annual Report 2024

Acknowledgment of Country

Hunter Water acknowledges the Traditional Countries of the Awabakal, Darkinjung, Geawegal, Wonnarua and Worimi peoples and the Countries on which we operate and beyond where our water flows.

We recognise and respect the cultural heritage, beliefs and continuing connection to the lands and waters of our Traditional Custodians and pay respect to their Elders past, present and emerging.

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Hunter Water - Annual Report 2024

Letter of submission

The Hon. Daniel Mookhey MLC Treasurer 52 Martin Place SYDNEY NSW 2000 The Hon. Courtney Houssos MLC Minister for Finance Minister for Domestic Manufacturing and Government Procurement Minister for Natural Resources 52 Martin Place SYDNEY NSW 2000

Dear Treasurer and Minister Houssos We are pleased to submit the annual report of Hunter Water Corporation (Hunter Water) for the financial year ended 30 June 2024 for presentation to the Parliament of New South Wales.

Our Annual Report 2024 provides an overview of Hunter Water’s activities and performance for the period 1 July 2023 to 30 June 2024. It has been prepared in accordance with Section 24A of the State Owned Corporations Act 1989 (NSW), the Government Sector Finance Act 2018 (NSW), Government Sector Finance Regulation 2024 and Treasurer’s Directions.

The financial statements, which form part of the full report, have been submitted to and certified by, the Auditor-General of New South Wales.

Yours sincerely

Geoff Crowe Darren Cleary Interim Chair Managing Director

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Message from our Interim Chair and Managing Director

“Hunter Water is doing an exceptional job providing clean water and wastewater services at a reasonable price.”

- Priorities survey participant, Hunter Water pricing proposal engagement.

Welcome to Hunter Water’s 2023-24 Annual Report.

This report outlines our strategic priorities, operational achievements, governance framework, financial performance, and our unwavering commitment to sustainability and corporate social responsibility.

In 2024, we remained focused on our core purpose: building a sustainable water future for the Lower Hunter region. A key priority this year was engaging with our community and customers to shape our pricing proposal for the 2025 to 2030 regulatory period. Our aim is to ensure that prices reflect the efficient costs of delivering essential water and wastewater services while meeting our operating licence and regulatory obligations.

Over the past year, we engaged a broad range of community stakeholders through multiple channels to address a critical question: How do we balance service reliability, environmental protection and affordability, while leaving a positive legacy for future generations? This engagement included deliberative sessions with our Customer Panel, focus groups, interviews with business customers, community workshops, and surveys. The engagement was overseen by the independent Community Engagement Advisory Panel, chaired by Professor Roberta Ryan, to whom we are grateful.

Our pricing proposal was submitted to the Independent Pricing and Regulatory Tribunal in September 2024, with a public exhibition and detailed review process planned in the lead up to the implementation of new prices from 1 July 2025.

Recognising the financial pressures faced by many in our community, we enhanced our support programs under the banner of ‘Supporting You’.

Initiatives such as the pensioner rebate, Payment Assistance Scheme, and exempt properties program provided $20 million in financial relief to 46,000 households across our region. Beyond direct support for customers in need, we also backed 15 community organisations through our Love Water

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Hunter Water - Annual Report 2024

Grants program, promoting water conservation, environmental sustainability, and local community projects.

Infrastructure remains at the heart of our business, and we are committed to investing in the essential services that support our region’s growth. Our $231 million capital works program focused on infrastructure renewal, service upgrades, and key actions from the Lower Hunter Water Security Plan. Major projects included the Black Hill trunk main duplication, wastewater system upgrades in Newcastle and Toronto, and reducing water leakage across our network.

Effective safety and risk management are integral to our corporate governance. During the year, we undertook comprehensive safety reviews and risk assessments of Chichester and Grahamstown Dams. While both dams meet safety standards under normal conditions, rare flooding and earthquake risks were identified. To address these risks, we have implemented interim safety measures, including reducing the top water level at Grahamstown Dam and reviewing evacuation procedures with relevant agencies. Long-term upgrades are planned for both dams to mitigate these risks further.

Securing the region’s water future remains a top priority. In 2024, we made substantial progress on the Lower Hunter Water Security Plan, including preparations for the Belmont Desalination Plant, which will provide up to 30 million litres of drinking water per day, independent of rainfall. Construction is expected to commence in late 2024.

Safety, health and wellbeing are our foremost priorities. We are developing a renewed Safety, Health and Wellbeing Strategy and implementing a Psychosocial Risk Roadmap to enhance outcomes for our people and the community. The renewed Strategy will address the increased injury rate that we experienced in 2023-24, with our Total Reportable Injury Frequency Rate increasing to 8.1.

Hunter Water’s strength is its workforce, and investment in our people is critical to our future success. Female participation in our workforce has increased to 38%, surpassing our target and reflecting our commitment to diversity and inclusion.

Representation of women in senior leadership has also increased from 33% in 2020 to 38%.

We are continuing efforts to boost Aboriginal and Torres Strait Islander participation, with equitable representation being a key priority across various roles. Our Innovate Reconciliation Action Plan lays out actions to deepen meaningful reconciliation with First Nations people.

Hunter Water’s financial performance remains robust. Our Earnings Before Interest, Tax, Depreciation and Amortisation was $247 million, with operational savings exceeding 2% of total budgeted costs. Our Net Profit After Tax was $49.8 million, $1.3 million above budget, and we declared a dividend to the NSW Government of $35.4 million, $2.9 million above forecast. Hunter Water continues to maintain an A- standalone credit rating.

Strong corporate governance remains a cornerstone of our organisation. In 2024, we were pleased to welcome Elizabeth Crouch AM as a Non-Executive Director, bringing a wealth of experience to our Board. We extend our thanks to outgoing Chair Greg Martin and Non-Executive Director Rod Harrison for their dedicated service.

Geoff Crowe, an existing Non-Executive Director, has taken on the role of Interim Chair.

of sustainable outcomes but sets an ambitious goal: moving from reducing harm to creating a positive impact. Key focus areas include water security, environmental stewardship, climate change response, and community engagement.

These initiatives and our performance are outlined throughout this report.

As we look ahead, we remain focused on the aspirations laid out in Our Corporate Strategy, Miromaliko Baato. Significant progress has been made in implementing its six supporting strategies, which are driving our efforts to improve customer experience, advance sustainability, accelerate digital transformation, and deepen community engagement.

Hunter Water remains unwavering in its commitment to delivering essential services that underpin the growth and prosperity of our region.

Through ongoing investment in infrastructure, a strong focus on water security, and our dedication to sustainability, we are building the foundation for a resilient and thriving future for the customers and communities we serve.

Geoff Crowe Interim Chair

Darren Cleary Managing Director

October 2024

Hunter Water’s longstanding commitment to sustainability reflects the values of the communities we serve. A sustainable and resilient region is essential to our organisation’s longevity. Our Sustainability Strategy not only builds on our legacy

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132 years

10,869km of water and sewer mains operated

Diversity Council of Australia Inclusive Employer

8,623

25,577

943

as a proud part of the Lower Hunter

2023-24

customers and stakeholders helped shape our pricing proposal

samples collected and 155,924 tests to ensure high quality supply

hours of online employee eLearning completed

$288,825

1.45 million

560 staff

in local grants, sponsorships and partnerships

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page views of website hunterwater.com.au

Hunter Water - Annual Report 2024

working to deliver for our region

Contents

Acknowledgment of Country Letter of submission

Message from our Interim Chair and Managing Director 8

Section 1: Overview

About us

Area of operations Our structure General statistics 13

Section 2: Strategy

Vision and purpose Our outcomes Pricing proposal

18 Section 3: Operations and performance Corporate Scorecard Financial performance Land disposals

Investment and liability performance

Major capital works

Collaborative research and development

Grants, donations and sponsorship

Customer and Community Advisory Group

Customer, water and wastewater statistics

Implementation of price determination 32

Section 4: Management and accountability

Our workforce Legislative change Risk management

Privacy and Personal Information Protection Act 1998 (NSW)

Government Information Public Access Act (NSW)

About this report 40

Section 5: Sustainability

Key performance indicators Climate change

Diversity and inclusion

Work health and safety

Waste recycling and recovery Modern slavery

Supplier Partner Principles 48

Section 6: Financial performance

Directors’ Report

Independent Auditor’s Report

Audited Financial Statements 7

Overview

Hunter Water provides safe, reliable, high quality drinking water to more than 640,000 people across our region. We also provide wastewater, stormwater, trade wastewater, recycled water, and raw water services.

For more than 130 years we have worked with our communities to deliver trusted services, innovating to meet the changing needs of our growing region while protecting its health for future generations.

The NSW Government regulates our operations. We are governed by the State Owned Corporations Act 1989 (NSW) and the Hunter Water Act 1991 (NSW).

The Hunter Water Corporation Constitution sets out the requirements of our Board of Directors and management in the conduct of our business, and reflects the requirements of the Acts.

We extract water from the Williams, Paterson and Allyn Rivers as well as groundwater sources under conditions set out in licences under the Water Management Act 2000 (NSW).

Our Operating Licence is regulated by the Independent Pricing and Regulatory Tribunal (IPART) and is issued by the Governor on the recommendation of our Portfolio Minister. Our fiveyear Operating Licence came into effect on 1 July 2022. It sets out our operating responsibilities, system and service standards, customer rights, and the ongoing enhancement of management systems for quality, environment and asset management. Results of IPART’s annual independent audit of our compliance are available on its website.

IPART also sets the prices we charge for water supply, sewer services, stormwater drainage and a range of miscellaneous services. Its current determination includes funding for capital infrastructure projects to upgrade our network and deliver water conservation and leakage reduction initiatives, new water recycling infrastructure and stormwater naturalisation works.

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Hunter Water - Annual Report 2024

Safe, reliable drinking water The safety of our water is paramount and we take a holistic, preventative, multi-barrier approach to managing its quality in compliance with the Australian Drinking Water Quality Guidelines. We have an extensive monitoring program that tests for a wide range of physical, chemical and biological characteristics at all stages of the supply system from catchment to tap. This includes 83 monitoring locations throughout our network to monitor the water provided to our community.

Drinking water supplied by us is consistently of a very high standard and meets the requirements of the Guidelines. We also work closely with NSW Health to ensure that all current and emerging issues associated with drinking water quality are identified and assessed.

Quality wastewater services We carefully monitor our treated wastewater to ensure the protection and health of our beaches and waterways. The Environment Protection Authority (EPA) issues our licences under the Protection of the Environment Operations Act 1997 (NSW) for the wastewater pipe network, pumping stations and treatment systems. The licences stipulate both quality and quantity conditions for discharge from each wastewater treatment works and are reviewed every five years under the legislation. The licences also specify operational controls and performance reporting for the wastewater pipe network and pumping stations.

Area of operations Our area of operations is 6,671km2 and includes the local government areas of Cessnock, Dungog, Lake Macquarie, Maitland, Newcastle, Port Stephens and a small part of Singleton.

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Overview

Our structure Hunter Water operates through a robust corporate governance framework. Our Board of Directors sets the overall policy, strategy and direction of Hunter Water. Its primary functions include: • providing leadership and setting our strategy, vision, purpose, values and strategic objectives • guiding culture, reputation and standards of conduct • setting the risk appetite • monitoring risks • assessing financial performance • monitoring compliance with relevant government policies • monitoring the effectiveness of governance practices.

In line with the Hunter Water Act 1991 (NSW) the Board comprises up to nine members including an independent Chair, independent Non-Executive Directors, and the executive Managing Director (or Chief Executive Officer). For their full profiles, refer to pages 49-52.

The Chair and Non-Executive Directors are appointed by our voting shareholders, the NSW Treasurer and Minister for Finance. Positions are skills-based and for an initial three year term. Directors may be appointed for a further term or terms.

The Board has established six committees to assist it in carrying out its duties and responsibilities. Each committee meets at least four times annually to provide recommendations and advice. For more information on purpose, membership and attendance, please refer to pages 53-56.

Hunter Water Board of Directors Interim Chair

Geoff Crowe BCom, FCPA, GAICD

Managing Director

Darren Cleary BE(Hons), ME

Non-Executive Directors

Michelle Vanzella BEc, LIb(Hons), MBA, GAICD Eric De Rooy BE(Civil)(Hons), MBA, GAICD Julie Savet Ward BSc(Hons), MLandPlan, FAICD Donna-Maree Vinci GAICD, FGIA Elizabeth Crouch AM BEc, MCS, FAICD

Board Committees • Audit and Risk • Investment • Nominations and Governance • People and Culture • Sustainability • Treatment Operations and Desalination.

Hunter Water divisions • Office of the Managing Director • Business Services and Assurance • Customer Delivery • Customer Services • Digital • Finance and Business Performance • People and Culture • Strategy and Engagement.

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Hunter Water - Annual Report 2024

Executive Management Team Managing Director

Darren Cleary BE(Hons), ME

• Operational safety • Leadership • Delivery of strategy • Oversight of operating activities, capital programs and projects • Compliance, legal and governance

Executive Manager Strategy and Engagement

Emma Berry BE (Environmental)(Hons), MBA

• Strategy and external affairs • Communications and engagement • Sustainability and waterways • Water resilience and science

Executive Manager Digital

Jenny Francis BSc, GAICD

• Digital services and technology • Planning and assurance • Strategy and architecture • Digital project management office • Field Services Model program • Digital transformation

Executive Manager Jennifer Hayes Finance and Business B Bus (Accounting), MBA, Performance CPA, GAICD

• Corporate finance, accounting and audit • Treasury management • Economics and regulatory pricing • Business performance reporting • Corporate investment portfolio management • Commercial procurement

Executive Manager Customer Services

Matthew Hingston B Arts (Communication Studies)

• Development services • Business development • Customer solutions • Retail and frontline customer services • Customer strategy, insights and experience • Voice of Customer program

Executive Manager Business Services and Assurance

Grace MacPherson B Comm, LLB, MBA, GradDip Legal Practice, GAICD

• Risk and internal audit • Environment • Compliance and management systems • Property and services

Executive Manager People and Culture

Ian Pike • Human resources BSc (Environmental Health), • Safety, health and wellbeing GAICD • Continuous improvement • Learning and change capability

Executive Manager Customer Delivery

Glen Robinson BE (Civil)/B Surv, Dip Mgt

• Water, wastewater, recycled water and stormwater services • Asset lifecycle: planning, delivery, operations and maintenance • Information, control systems and energy management • Intelligent Networks digital program • Project delivery

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Overview

General statistics Water Estimated population supplied with water

643,148

- Lake Macquarie

220,937

- Newcastle

177,050

- Maitland

97,357

- Port Stephens

76,631

- Cessnock

64,105

- Dungog

6,085

- Singleton (part Branxton)

983

Properties where water is available

283,514

Properties connected to water (metered)

272,063

Capacity of major water sources

269,199 ML

Total water supplied from sources1

69,064 ML

Average day net water supply

188 ML

Length of drinking water mains we operate

5,326 km

Number of drinking water treatment plants

6

Number of drinking water reservoirs

61

Number of drinking water pumping stations

94

1

Wastewater Estimated population supplied with wastewater services

625,294

- Lake Macquarie

218,029

- Newcastle

177,044

- Maitland

93,047

- Port Stephens

72,546

- Cessnock

59,988

- Dungog

3,972

- Singleton (part Branxton)

668

Properties where sewer is available

265,838

Properties connected to sewer

259,681

Total sewer mains we operate

5,543 km

Number of wastewater treatment plants

19

Number of wastewater pumping stations

468

Recycled water Number of recycled water schemes linked to our system Quantity of recycled water produced3

15 6,686 ML

Stormwater Length of stormwater network (culverts, pipes and open channels)2 Supply and consumption figures are based on Water Year (12 months ending 19 April).

Includes only five main local government areas.

3.

Inclusive of recycled water supplied to the Kooragang Recycled Water Scheme via coNEXA. 1.

2.

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Hunter Water - Annual Report 2024

96 km

Strategy

We are delivering on our purpose - to create a sustainable water future for all.

Our Corporate Strategy, Miromaliko Baato, builds on Hunter Water’s strong track record of delivering trusted water services that underpin the health, wellbeing and prosperity of our region. It is a long term and ambitious strategy to deliver for our customers and community, shaped by what they have told us is important to them.

The strategy is framed around our vision, purpose, and four strategic outcomes. It includes 16 guiderails and five values that support how we work. It is accompanied by six supporting strategies which provide additional guidance to the business across key areas.

In Gathung language, Miromaliko Baato means saving water. This is the closest way we can express ‘water is life’ using one of the languages of the traditional custodians on the land on which we operate.

Importantly, it provides both structure and adaptability in responding to a rapidly-changing and complex environment, including challenges such as increased cost of living pressures, a more variable climate, regional growth, diverse customer needs and digital disruption.

Our vision and purpose Water is life.

We are creating a sustainable water future for all.

ls ai er uid Our g Learning Inclusion

w ho

Our values

Responding to climate change

w e

Hi

Safe, reliable services everyday

Commitment to safety, health and wellbeing

At

Planning for future generations

stainable, A su lient and resi ous futu e p r re . os pr

Valuing water now and in the future

tomers and Cus munity at the m co t of all we do . ar he

d gh quality, value an ter d af a w fordable ser vices for all.

Caring for the

Optimising

w environment the entire ill water cycle de liv er the se o utco mes

Leading

o

es m co ut

Learning from First Nations wisdom

Delivering experiences that customers value

e tiv rusted, innova a ith o rg a n is a tio n w e. ur val ues-driven cult

Understanding and anticipating

Listening and doing

Str at eg ic

Trusted relationships

Digital transformation

Diverse, capable and adaptable people

Evolving our services in a changing world

Delivering commercial value

Supporting strategies

Wellbeing Trust

Customer Experience

Our Values

Safety Health and Wellbeing Sustainability

Digital

Community Engagement

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Strategy

Our outcomes Customers and community at the heart of all we do Improving customer experiences We commenced delivery of our Customer Experience Strategy, which was adopted in June 2023, to help us keep customers and community at the heart of all we do. The strategy guides us in how we deliver high-quality experiences every day, and helps us plan for the future as expectations, technology and the way we work changes. It has three guiding principles that lead our decision making, communication and process improvements: make it easy for me; respect me, respect my time; and resolve my situation. These also act as promises to our customers.

Affordability remained a key challenge for our customers over the reporting year. To support these pressures, we simplified our processes to make it easier for customers to access payment support.

We also increased the promotion of our support programs through an email and social media campaign, ‘Supporting You’. We maintained targeted attendance at community events including the Hunter Disability Expo, Hunter Homeless Connect Day, neighbourhood centre drop ins, Bring Your Bills days and Multicultural Fiesta.

To proactively engage customers potentially experiencing vulnerability, we made more than 1,000 visits to customer properties as part of our home visits and outreach program. The program is designed to support provision of the right support, at the right time.

With sustained wet weather leading to an increased number of interruptions, together with increased payment support due to cost of living pressures, there was a marked increase in the number of customer enquiries across all our channels.

Enhancing online services and self-service capability, together with ensuring customers have easy access to the information they need, will be a continued focus in 2024-25.

Supporting our community Our Love Water conservation campaign was a continued focus, aiming to promote water conservation behaviour change. Messaging centered on maintaining Smart Water Choices ‘in any weather’ to enable adaptability with unpredictable weather conditions. The campaign is promoted on a number of external channels, including traditional and digital media, outdoor advertising space including buses and billboards, and on our website. Hunter Water also actively promotes water conservation at community events, with an increased presence and opportunity for engagement at events including Living Smart Festival, Surfest, Girls Day Out Women in Sport, Newcastle Pride Festival and the Newcastle and Maitland shows.

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Hunter Water - Annual Report 2024

In light of the economic environment, supporting our community is more vital than ever. We supported 15 community focused projects through our annual Love Water Grants program, valued at more than $125,000. The one-off grants primarily support water conservation and efficiency initiatives, as well as projects with an education, environmental and sustainability focus. The program received 71 applications, underscoring the local community’s dedication to finding innovative solutions to preserve our most precious resource. Successful applications covered a range of initiatives, from infrastructure upgrades to community garden initiatives, and education programs promoting water conservation.

This funding is part of a total investment of $288,825 in local grants, sponsorships and partnerships.

Our school education programs reached approximately 7,000 students this year. Our diverse programs engaged with students about all aspects of the urban water cycle, tailored to support NSW curriculum. While water conservation remains the cornerstone of the school program, our engagement includes the processes and people involved in ensuring a resilient water supply, and how children can do their part to use less water day to day.

Hunter Water knows working closely with businesses helps conserve our precious drinking water supply, supports sustainability outcomes, and can help businesses financially in the long term. We continued our sponsorship of the Hunter Water Love Water award at the annual Hunter Business Awards, won in 2023 by Newcastle Coal Infrastructure Group. The business significantly reduced water consumption across its Kooragang Island site after undertaking a Water Efficiency Management Plan, with identified measures including investigation into leakage, water sub-metering and flow monitoring, reduced irrigation, and capture for re-use of stormwater. Its Recycled Water Project saves 275 million litres of drinking water each year, equivalent to the annual water usage of approximately 1,700 residential homes.

We also sponsored the Excellence in Sustainability Award at Lake Macquarie City Council’s Business Excellence Awards, won by carbon neutral cosmetic manufacturer, Imaginelle.

High quality, valued and affordable water services for all Providing trusted services to meet the needs of a growing region A $231 million capital works program was delivered across 2023-24 to service growth, renew and upgrade infrastructure, and to progress actions from the Lower Hunter Water Security Plan (LHWSP).

Major projects completed include the three kilometre Black Hill water trunk main duplication, doubling supply to Cameron Park and Fletcher.

As well as bolstering water supply capabilities,

the upgrade ensures a more reliable, efficient and sustainable water service for the community that will accommodate future growth. Our extensive program of water asset improvement works also included the start of pipeline replacement works at Louth Park that will improve water efficiency and prevent leaks.

We commissioned the upgrade of Cessnock Wastewater Treatment Works to improve environmental outcomes, including improved quality of treated effluent. Upgrades to wastewater infrastructure completed across the year included the century-old Newcastle West 1 Wastewater Pump Station, with removal of the ageing vent stack, restored concrete structures, new pipework and fencing. The revitalised pump station now requires less future maintenance and can support increased demand. Importantly, it has improved amenity for the surrounding community, with a new permanent odour control unit.

Hunter Water is committed to minimising community impact from our assets, especially dry weather overflows and odour. Our $10 million upgrade of Toronto Wastewater Treatment Works hit a major milestone in March 2024, with delivery of its state-ofthe-art odour control unit.

Improving water security The LHWSP is our 40 year blueprint to ensure our region has a secure, resilient and sustainable water supply for the future. In 2023-24 we progressed a number of key actions outlined in the plan including: • Our community reduced water usage by 7.8% compared to water use behaviours in 2018. Efforts to reduce leakage were impacted by the sustained wet weather and a number of water main breaks, however overall results remain strong, with active leak detection a continued focus.

• Planning for Belmont Desalination Plant progressed, with our formal application to build the permanent seawater desalination plant placed on public display. Building the plant will add up to 30 million litres per day of rainfall-independent drinking water capacity to the system, approximately 15% of our region’s average daily needs. Construction is expected to include employment of up to 215 full time equivalent jobs.

• We hosted a series of community information sessions in partnership with NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW) on the Lostock Dam to Glennies Creek Dam Pipeline project. The scheme aims to improve the resilience of our water supply system by making better use of existing dams. We are working with DCCEEW to deliver a detailed business case to Government by late 2024.

• We completed upgrades to the Seaham Weir designed to improve environmental outcomes, including four new low-flow gates to allow controlled release of water into the estuary on an ongoing basis, a new fishway for improved fish passage, and refurbishment of the weir gates.

We have also commenced work on the Seaham Weir Pool Rehabilitation project to improve water quality in the Williams River.

Dam safety Fifteen-yearly safety reviews and five-yearly risk assessments of Chichester Dam and Grahamstown Dam were completed and reports submitted to the independent regulator Dams Safety NSW. The dams have been operating since the 1920s and 1960s, respectively. As a responsible dam owner, Hunter Water is committed to ensuring that our dams meet modern engineering and safety standards, and regulatory obligations.

This latest risk assessment process was our most comprehensive to date, and considered all the possible scenarios that could potentially cause each dam to fail (break). The risk results showed that both Chichester and Grahamstown dams continue to operate safety under normal conditions. However, both dams were found to be susceptible to risks that exceed the regulatory safety threshold set by the Dams Safety Regulation 2019. The Chichester Dam risk assessment showed elevated risks of failure relating to rare and extreme flooding events. While the Grahamstown Dam risk assessment showed elevated risks of failure from earthquake stresses.

Both dams will undergo upgrades to address the risks identified in the risk assessments.

Given the complexity of these works, Hunter Water will continue to engage with the local and broader communities as upgrade works progress in coming years.

A sustainable, resilient and prosperous future Reducing our impact Hunter Water is working to reduce its impact on the environment and to improve the circular economy.

In 2023-24 there was an increase in wastewater recycling, and new recycled water schemes delivered 534 megalitres (ML) per year of additional reuse. Total recycled water use was 6,686ML, inclusive of the Kooragang Recycled Water Scheme.

Carbon emissions data shows a significant reduction in annual Scope 1 and 2 emissions levels. During the year, we adopted a Net Zero Roadmap and the Climate Change Adaptation Plan. We remain committed to reducing our carbon footprint, including via renewable energy.

As part of our commitment to long-term sustainability, Hunter Water entered into a renewable power purchase agreement with AGL to supply our larger sites with electricity. The innovative agreement supports cost certainty in a time of rapid market change, and is expected to lower our operational carbon footprint (Scope 2 emissions) by approximately 70% by 2030. It will commence on 1 January 2025.

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Strategy

Enhancing liveability and community spaces Partnering with other organisations to achieve positive outcomes for our region is an important part of our strategy. In collaboration with the NSW Environment Protection Authority, we delivered Best Practice Guidelines to support developing and maintaining green open spaces in the Lower Hunter, to enhance amenity and recreational space. Our region’s turf sporting fields are under increasing pressure from growing population, increased sports participation, budget constraints, and a changing climate.

We continue to explore opportunities to supply recycled water to suitable end uses. The Lake Macquarie Recycled Water Irrigation Scheme is under construction and will supply recycled water from the Edgeworth Wastewater Treatment Works to nearby sporting fields in Edgeworth. Commencement of supply will be in early 2025. Supplying recycled water to green public spaces makes them more resilient to drought conditions and supports the health and wellbeing of our community, as well as reducing demand on our precious drinking water.

Responding to community feedback to create more liveable communities, urban spaces and environments, we made a number of stormwater amenity improvements. It is hoped that the more attractive spaces will encourage active recreation and help communities to reconnect with local waterways and take action to help keep them clean.

Improvements to the stormwater channel and banks of Dark Creek in Jesmond included installing 105 metres of sandstone and planting more than 3,000 native species of plants.

For more information on our broader sustainability program and performance, please refer to the Sustainability section of this report on pages 40-43.

A trusted, innovative organisation with a values-driven culture Safety Health and Wellbeing (SHW) At Hunter Water, the SHW of our people and the community we serve is our highest priority. We continued our SHW focus in 2023-24 with a number of key programs and actions including the Visible Safety Leadership, Safety Interaction, LifeSaver Risk Reduction, Injury Prevention and Allied Health support programs, together with the commencement of our Psychosocial Risk Roadmap and the launch of a new enterprise risk management system.

These initiatives have contributed to a step change improvement of Hunter Water’s Safety Health and Wellbeing Maturity evaluation, completed every three years.

The Visible Safety Leadership program has been effectively role modelled with more than 3,000 SHW interaction engagements with employees and contractors. The overall Lifesaver score was 95% Safe. The interaction program also included 16

Hunter Water - Annual Report 2024

interventions ‘from a position of care’, which builds the culture of trust and care Hunter Water strives for.

Meanwhile, our Risk Reduction program has realised improvements across Lifesaver related critical risk groups, including underground asset strikes and mobile equipment-related incidents.

The Injury Prevention program for our maintenance workforce was completed, resulting in health coaching and hazardous manual task assessments supported by our allied health practice partners.

Our Allied Health program supported our people with flu vaccinations, skin checks, health subsidy reimbursements, remedial massage, preventative physiotherapy, Fitness Passport and strong utilisation of the Employee Assistance Program by employees and their families.

Hunter Water also commenced its Psychosocial Risk Roadmap. This included risk discovery sessions with all divisions and a significant proportion of employees and contractors. The results have contributed to the new SHW Strategy to be released in 2024-25.

During the reporting year, Hunter Water launched its new enterprise risk management system including incident, audit, interaction and risk management registers.

Innovation and agility Building digital capability is essential to our organisation. Our Digital Strategy supports an innovative and agile approach to adopting technology to unlock opportunities, improve efficiency and enhance performance. Across the year efforts included improved cyber security, upskilling our people’s digital literacy, strengthened data integrity, and integrating ways of working through transformation projects including the major upgrade of our Field Service Model planning and scheduling system.

Our Continuous Improvement and Innovation program continued to build maturity, with increased alignment, capability and collaboration across Hunter Water broadening the focus on innovation, new ways of thinking and smart solutions.

We implemented a number of projects to enhance operational performance and customer experience through data analytics, including a new dashboard showing a comprehensive view of wastewater pump station performance over time, an alert system to potential rising main breaks and overflows, deployment of pressure monitoring devices to assess system capacity, and a customer model to improve service delivery speeds.

Work is underway to raise awareness of Artificial Intelligence (AI) opportunities and risks. Readiness assessments have been completed to gauge our capability to implement generative solutions safely.

These findings will inform an AI initiative roadmap.

We continued our participation in the trial of CSIRO’s AquaWatch Australia Mission to deliver a 24/7 online information service monitoring water quality.

The program combines a network of satellites with ground-based sensors, modelling and advanced analytics, to provide close to real-time updates and facilitate improved management of waterways. The trial includes two sites in Grahamstown Dam and the Williams River.

Our broader Research and Development program includes more than $460,000 of investment into projects across water quality, wastewater, biosolids, ecology, catchment management and climate change. For more information refer to page 23.

Improving our values-based culture In 2023-24 we continued to embed our values throughout processes, documents, decision making, recognition and ways of working. We work on the understanding that both what we do and how we do it are of equal importance. There is no hierarchy among our values, which are behaviourally framed so they can apply in any situation and with any person. A pulse values survey was conducted with employees in March 2024, with results showing that overwhelmingly, our people connect with our values (93%) and see them in action (75%).

Promoting inclusion and diversity As part of our work to promote an inclusive and diverse culture at Hunter Water, and to support opportunity, we sponsored the HunterWISE (Hunter Women in STEM [Science, Technology, Engineering and Mathematics] and Entrepreneurship) program, which encourages young girls to pursue STEM careers following high school. We continued a three year disability sponsorship with the University of Newcastle (UoN) which includes a paid work experience component, and worked to further design our services for customers with a disability.

Our Innovate Reconciliation Action Plan (RAP) includes a range of actions to help us achieve our vision for reconciliation. To help improve Indigenous equity, we sponsored two Indigenous scholarships through UoN. As a visible reminder of our commitment to Indigenous equity, we launched staff workwear showcasing artwork by two local Aboriginal artists.

Pricing proposal Every five years, IPART sets the prices Hunter Water charges for most of its services. These prices are based on the efficient costs of providing essential services to our region, with adjustments for inflation between reviews.

With a new pricing period due to commence from 1 July 2025, Hunter Water is required to submit its

plan to IPART in September 2024. In developing this pricing proposal, we have undertaken a comprehensive and inclusive engagement program with our customers and stakeholders.

To ensure that the activities and investments we propose reflect the views and preferences of our customers and community, we offered a range of ways to get involved over five stages and more than two years, allowing people to engage in the manner that suited them best. This approach ensured the feedback we received was unbiased by our methods of engagement.

Early on, we identified topics of interest to customers, where their input could directly influence material investment decisions and bill impacts. Stage Two onwards focused on these key topics. In Stage Three, we asked a Community Panel made up of a diverse and representative group of everyday people, to help us tackle our challenge: How do we balance providing reliable, high-quality services while protecting the environment, creating a positive legacy for future generations, and keeping prices affordable?

We provided extensive information and opportunities for in-depth, deliberative engagement spanning over five and a half full days. Our promise was to collaborate, incorporating the community’s recommendations to the maximum extent possible; and transparency in explaining any constraints where we could not.

Across all stages, our customers told us they are concerned about affordability and want us to keep any increases in bills as low as possible. However, they are also worried about the future and do not want us to “kick problems down the road” for future customers or future generations to deal with.

We heard the most preferred focus areas are “keeping bills affordable, and looking after customers in need” and “providing clear, clean water, and reliable wastewater services.”

Community engagements Community Panel deliberative sessions

6

Focus groups

21

Quarterly community surveys

8

In person community workshop

1

Interviews with business customers

42

In depth stakeholder interviews

12

Online community workshops

6

Targeted surveys

3

Engagement was overseen by an independent Community Engagement Advisory Panel.

17

Operations and performance

We have a strong track record of compliance with all Operating Licence system performance standards. We continue to make improvements to our services, increasing the performance of our water and wastewater networks, enhancing water security, and improving customer response and satisfaction.

We use a broad range of key indicators to measure and assess our performance. This section details a number of operational metrics that inform how we are delivering for our region.

Corporate Scorecard As a State Owned Corporation, Hunter Water is committed to operate as efficiently as any comparable business, and to maximise the net worth of the NSW Government’s investment.

Each year, our Board of Directors agrees on a Statement of Corporate Intent (SCI) with our voting Shareholders, the Treasurer and the Minister for Finance. The SCI is tabled in NSW Parliament and forms the basis of our annual budget.

The SCI includes a balance of financial and non-financial metrics, set to drive short-term performance and also lay the foundation for long-term success. Hunter Water has adopted a Corporate Scorecard to assist in monitoring

progress. Framed in the themes of Our Corporate Strategy, the scorecard is designed to appropriately reflect the organisation’s strategic focus areas, its Environmental, Social and Governance (ESG) and sustainability outcomes, and government expectations.

The inclusion of metrics from each perspective assists to ensure the interplay of strategic cause and effect in performance, such as delivering better financial performance, through to achieving customer satisfaction, operational efficiency and employee wellbeing.

The scorecard represents a number of stretch targets that were impacted by the challenging external environment, including cost of living pressures, changing customer and stakeholder expectations, and a wetter than average year leading to operational cost pressures. They are designed to drive continuous performance improvement and provide a mechanism to foster a culture of learning, innovation and growth.

Our 2023-24 Corporate Scorecard Strategic Objective Customers and community at the heart of all we do

High quality, valued and affordable water services for all

A sustainable, resilient and prosperous future

A trusted, innovative organisation with a values-driven culture

18

Measure

Units Actual performance

SCI target

Community reputation

%

70

70

Customer experience

No.

8.3

8.5

Customer and environment service index

%

70

80

Reduction in non-revenue water

GL

0.15

0.5

EBITDA

$m

247.0

252.9

Operating efficiency

%

2.1

2.0

Progress of sustainability objectives

%

72

80

TRIFR

No.

8.1

5.0

Safety interactions and impact index

No.

10

10

Hunter Water - Annual Report 2024

Our performance Community reputation

EBITDA and operating efficiency

Our score of 70% indicates our positive reputation in the community. It is based on the rolling 12 month average of our quarterly community survey, and represents the percentage of respondents who agree or strongly agree with the statement, “Hunter Water has a good reputation in the community.”

Earnings Before Interest, Tax, Depreciation and Amortisation (EBITDA) was $247m, while operating expenditure savings of 2.1% of total budgeted costs were achieved. For more information, refer to Financial Performance on page 20.

The May 2024 survey provided the final 2023-24 result. Responses were: • 73% agree or strongly agree that “Hunter Water has a good reputation in the community.”

• 84% agree that they “trust Hunter Water to provide water/wastewater services.”

• 80% “trust Hunter Water.”

Customer experience Our customer experience score is aggregated from customer responses to three survey questions for sentiment, success, and overall satisfaction.

While short of target, customer sentiment and feedback remain positive, reflecting high levels of satisfaction. Customers continue to comment on our easy and friendly services, reflecting our focused and passionate efforts to provide outstanding customer experiences.

Customer and environment service index

Progress of sustainability objectives Hunter Water’s Sustainability Strategy has a number of ambitious targets across 18 objectives. While five fell short of target in 2023-24, strong progress has been made across all objectives. For more information, refer to Sustainability on pages 40-43.

Safety Hunter Water’s highest priority is keeping our people and community safe. We work in partnership with our people, contractors and project delivery partners to maintain a focus on safety and wellbeing, including through our Lifesavers and Wellbeing programs.

In 2023-24 the Total Recordable Injury Frequency Rate (TRIFR) increased to 8.1. The targets set for all leaders to undertake regular safety interactions, as a lead indicator of safety performance, was met.

Participation in safety interactions hit a record during the year, with 2,970 interactions completed.

Hunter Water’s operational performance remained strong in 2023-24, with full compliance on all Operating Licence measures. The index is a layered measure consisting of performance hurdles, together with improvement measures. Significant improvements have been made across water quality, environment and customer service. While the stretch target was slightly short, there has been strong action and overall results in reducing wastewater overflows.

Reduction in non-revenue water We continue our focus on reducing leakage through active leak detection, pressure management, district metering, repair of leaks and the reduction of Hunter Water potable water use. While the target of 0.5GL was not met, primarily due to a number of large main breaks, an overall reduction in non-revenue water was achieved.

19

Operations and performance

Financial performance In 2023-24, our net profit after tax was $49.8 million which was $1.3 million above the budget profit of $48.5 million. Financial performance is higher than performance in the prior year, with net profit after tax of $40.2m in 2022-23.

While net profit remains strong and above target for the year, regulated revenue was lower than budget with reduced water usage demand following below average rainfall across eight months of the year, with double the average rainfall across the final quarter. The higher rainfall also resulted in higher costs of operations across the year, including increased energy and treatment costs.

Capital contributions (non-cash developer contributed assets) of $31.2 million were $5.2 million higher than budget, with residential development activity remaining buoyant in the region.

Capital expenditure for 2023-24 of $230.8 million was $18.0 million above budget, driven by infrastructure to service growth, the renewal and upgrade of existing infrastructure, and to progress the Lower Hunter Water Security Plan.

Capital expenditure funded through borrowings was $131.5m with the remainder funded through earnings. Hunter Water’s total non-current assets are valued at $3.9 billion (2022-23: $3.7 billion).

Total income

$402m

Service charges Usage charges Capital contributions Other

Operating expenditure

$187m Labour Operations

Hunter Water recognised a dividend of $35.4 million (2022-23: $26.9 million) for the year, which was $2.9 million higher than the SCI target of $32.6 million.

Net interest costs of $77.8m were $5.0m lower than budget, primarily due to Hunter Water’s above target A- credit rating.

Corporate Maintenance Regulatory Other

Capital expenditure

Hunter Water maintains a capital structure that supports an investment-grade standalone credit rating. Fitch Ratings (Fitch) completed its rating report for Hunter Water in late December 2023, resulting in no change to our Standalone Credit Profile of A-.

We acknowledge the importance of balance sheet optimisation, rationing our capital effectively, to build business resilience over the longer term.

Hunter Water has a program in place to strengthen our commercial performance and improve the efficiency of our financial and operational performance, in aim of producing greater shareholder value, and to enable us to deliver the right investment opportunities at the right time, for our customers and community.

20

Hunter Water - Annual Report 2024

$231m*

Water Wastewater Stormwater ICT Corporate Developer delivered infrastructure

*Excludes lease additions and capitalised borrowing costs.

Summary of financial performance The following is a table of a summary of the financial performance from 2020-21 to 2023-24. For further information on Hunter Water’s financial performance refer to the financial statements on pages 61-102.

2020-21 actual result

2021-22 actual result

2022-23 actual result

2023-24 actual result

2023-24 SCI Target

2023-24 variance to SCI Target

Total revenue ($m)

351.4

370.4

391.7

438.5

437.4

1.1

Operating expenses ($m)

154.0

157.5

170.1

186.7

180.5

(6.2)

Total expenses ($m)

293.8

311.9

334.6

370.5

371.0

0.5

Earnings before interest, tax, depreciation and amortisation (EBITDA) ($m)

193.9

205.6

217.8

247.1

252.9

(5.8)

Earnings before interest and taxes ($m)

119.1

120.2

125.3

145.8

149.2

(3.4)

Net profit before income tax expense ($m)

58.2

58.5

57.1

68.0

66.4

(1.6)

Net profit after income tax expense (NPAT) ($m)

40.7

41.0

40.2

49.8

48.5

1.3

70.0%

70.0%

70.0%

70.0%

70.0%

0.0%

Dividend payable ($m)

26.9

27.2

26.9

35.4

32.6

2.8

Return on average assets (%)

3.9%

3.7%

3.5%

3.9%

3.9%

0.0%

Return on average equity (%)

3.5%

3.2%

2.8%

3.1%

3.1%

0.0%

Capital expenditure ($m)

180.5

161.3

199.6

230.8

212.8

(18.0)

1,585.4

1,667.1

1,816.9

1,964.5

1,965.4

0.9

Financial Performance Target

Target dividend payout ratio (%)

Net debt ($m)*

* Net debt is Face Value of borrowings including the short-term debt facility less cash at bank.

Land disposal One parcel of land was disposed of during the year under a compulsory acquisition for $2,200. There were no other land or property disposals in the 2023-24 financial year.

Investment and liability performance Hunter Water engages the services of NSW Treasury Corporation (NSW T-Corp) to provide assistance with the management of the Corporation’s debt portfolio.

As at 30 June 2024, Hunter Water held debt with a capital value of $1.9 billion. The Corporation’s debt portfolio was made up of 95% of fixed-rate debt maturing out to 2034 and 5% inflation-indexed debt maturing out to 2035. Additionally, Hunter Water had a $3.4 million cash at bank balance at 30 June 2024.

At 30 June 2024 the Corporation did not hold any financial investments.

21

Operations and performance

Major capital works Over the year, Hunter Water invested $231 million in capital works. The following table summarises major works in progress, including delivery status, as at 30 June 2024.

Project

Estimated cost ($m)

Commenced

Status

Chichester Trunk Gravity Main - Duckenfield to Tarro Replacement

47.2

November 2016

Completed

Upgrade Dungog and Kurri Wastewater Treatment Works, Dungog Wastewater Pump Station

45.6

November 2016

Completed

Cessnock Wastewater Treatment Works Upgrade

40.0

February 2019

Underway

Stormwater Major Rehabilitation / Renewal Program

26.8

September 2020

Underway

Balickera Tunnel Restoration

24.7

October 2014

Completed

Wastewater Treatment Plants Chemical Containment and Safety Upgrades

23.2

April 2019

Underway

Wallsend 2 Stormflow Pump Station and Rising Main

22.4

June 2021

Underway

Grahamstown Water Treatment Plant Ultraviolet Disinfection System

20.3

July 2018

Underway

Water Treatment Plant Chemical Containment and Safety Upgrades

20.2

April 2019

Underway

Toronto Wastewater Treatment Works Upgrade

20.1

July 2019

Underway

Disinfection Optimisation Strategy

19.4

October 2015

Underway

Tomago 1 Water Treatment Plant Mains Chlorination Upgrade

19.0

January 2018

Underway

Generator Connection Point Improvements

18.6

January 2018

Underway

Cameron Park Reservoir

18.0

July 2018

Underway

Onsite Renewable Energy

16.6

July 2019

Underway

Seaham Weir Refurbishment and Modification

16.0

September 2016

Underway

Harpers Hill Reservoir Replacement

15.0

November 2021

Underway

Arcadia Vale 1 Morisset 2 Reservoir Refurbishment

13.0

October 2021

Underway

Chisholm and Gillieston Heights Recycled Water Schemes

11.4

March 2016

Completed

Cessnock Trunk Watermain Upgrade

11.2

July 2018

Underway

Seaham Weir Pool Riverbank Rehabilitation

10.9

July 2021

Underway

Stormwater Amenity Improvement Program

10.5

July 2020

Completed

Munibung Creek Stormwater Rehabilitation

10.0

January 2019

Underway

Raymond Terrace Wastewater Treatment Works Stage 3 Upgrade

9.6

September 2019

Underway

Pressure Management Zones

9.5

July 2019

Underway

Louth Park Trunkmain Water Loss Reduction

9.1

June 2019

Underway

Recycled Water - Lake Macquarie Recycled Water Irrigation

7.4

September 2020

Underway

Biosolids Program

7.4

July 2021

Underway

Newcastle West 1 Wastewater Pump Station Upgrade

6.6

October 2021

Underway

Trunkmain Lochinvar 2 to Harpers Hill

6.6

May 2022

Underway

Belmont Wastewater Treatment Works Clarification Upgrade

6.2

July 2016

Completed

District Metered Areas 2020-2025 (PP20)

6.2

April 2019

Underway

Warners Bay 1 Wastewater Network Upgrade

5.5

May 2019

Completed

Black Hill Duplicate Trunkmain

5.2

May 2020

Completed

Tomago Bore Re-establish and Add Pre-treatment

5.0

November 2019

Underway

Medowie 10 Wastewater Pump Station Interim Upgrade

5.0

October 2021

Underway

Shortland Wastewater Treatment Works Stage 4 Upgrade

4.2

July 2020

Completed

Disinfection Optimisation Strategy Stage 2

4.1

February 2021

Underway

Burwood Beach Wastewater Treatment Works Bioreactor Aeration

3.5

October 2021

Completed

Access Road Renewal - Tomago Road Access

3.0

January 2020

Completed

Hunter Palaeochannel / Tomago Aquifer

2.5

April 2019

Completed

Eleebana 1 Wastewater Pump Station Replace Switch and Pumps

2.3

December 2020

Underway

Grahamstown Water Treatment Plant - Stage 2 Filter Refurbishment

2.2

August 2021

Underway

Morisset Cooranbong Wastewater Network Stage 1

1.0

August 2021

Underway

22

Hunter Water - Annual Report 2024

Collaborative research and development Hunter Water participated in research and development on projects covering subjects including water quality, wastewater, biosolids, ecology, catchment management and climate change. This was conducted with research partners such as the University of Newcastle, University of Technology Sydney, CSIRO and Water Research Australia.

Our program is aimed at: • Supporting Our Corporate Strategy through improving efficiency in delivering strategic priorities and better understanding and managing corporate risks.

• Improving investment and operational decision-making through reducing uncertainty and increasing understanding of our systems.

• Building capacity through learning and sharing relevant knowledge across a variety of disciplines including engineering, physical sciences, data science, economics and social sciences.

• Increasing stakeholder confidence through building industry knowledge, partnerships and innovation.

Partner

Project

Funding ($)

4D Tomographic Particle Image Velocimetry for Multiphase Flow Measurement

10,000

Distribution System Water Quality Strategy

25,440

Establishing Koala Abundance on Hunter Water Land

9,000

Per- and polyfluoroalkyl Substances (PFAS) in Biosolids

10,000

Griffith University

Effects-based Screening of Emerging Contaminants

34,720

CSIRO

AquaWatch – Remote Sensing for Algal Blooms

63,750

Quantifying and Mitigating Wastewater Fugitive Emissions

20,000

Sewer Monitoring and Management in the Digital Era

20,000

WaterVal – Collaborative Framework for Water Treatment Validation

10,000

Augmenting Water Bodies with Highly Treated Purified Recycled Water

10,000

CRC SAAFE – Solving Antimicrobial Resistance

10,000

Drivers of Cyanotoxin Production

10,000

Enhanced Source Water Control for Purified Recycled Water

10,000

SmartCrete CRC

Advanced technology for more sustainable concrete

30,000

Lake Macquarie City Council

LMCC Environmental Research Grants

10,000

Chichester Nutrients and Sediments Ecological Study

73,500

Coves and Embayments – Role in Algal Events

23,550

University of New South Wales

Nuisance and Harmful Algae Science-Practice Partnership

29,670

Others

Miscellaneous

58,907

University of Newcastle

University of Queensland

Water Research Australia

University of Technology Sydney

Total

468,537

23

Operations and performance

Grants, donations and sponsorships Project

Organisation(s)

Type / purpose

Amount

Australian Deaf Games

Australian Deaf Sports Federation Ltd

Event sponsorship

$5,000

Bio banking botanic gardens

Hunter Region Botanic Gardens

Clontarf Foundation

Clontarf Foundation

Girls Day Out Women in Sport

Host a Surfer

Event sponsorship - supporting women in sport

$5,000

Hunter Business Awards

Business Hunter

Event sponsorship - award category recognising water conservation in business

$6,000

Hunter Innovation Festival

Hunter IF Limited

Community partnership - festival sponsorship

$5,000

HunterWiSE Program

University of Newcastle (UoN)

Community partnership - providing opportunities for women and girls in STEM

$20,000

Lake Macquarie City Council

Event sponsorship - Sustainable Business category

$2,000

Lake Macquarie City Council

Event sponsorship - Sustainable Business category

$2,500

Maitland Regional Show

Hunter River Agricultural and Horticultural Association

Event sponsorship - bringing the city and regional communities together

$5,000

NAIDOC Event

Awabakal Inc

Event sponsorship - Newcastle NAIDOC celebration

$2,500

NAIDOC Event

Bahtabah LALC

Event sponsorship

$1,000

Lake Mac Business Awards 2023 Lake Mac Business Awards 2024

Community partnership - ongoing sponsorship (funded by biobanking of Hunter Water land, leased by the Gardens) Community partnership - providing a program of education and engagement strategies for young Aboriginal and Torres Strait Islander men

$50,000 $15,000

Newcastle Pride Festival

Newcastle Pride Inc

Newcastle Regional Show

Newcastle Agricultural Horticultural and Industrial Association Inc

Event sponsorship - portable toilets included our Respect the Throne campaign Event sponsorship - bringing the city and regional communities together

UoN Women in Engineering Sponsorship

NUWiE

Community partnership - program sponsorship

$1,000

Surfest

Surfest

Event sponsorship

$10,000

Sustainable Living Festival

Econetwork Port Stephens

Event sponsorship

$5,000

WaterAid partnership

WaterAid

Sponsorship - contribution to charity partnership enabling clean water in developing countries

$11,000

Arcadia Vale Public School

Water tank pump and garden irrigation

$2,850

Boolaroo Public School (2023)

Water tank installation

$2,368

Canvas Events PR Marketing Co.

MeetPats (water stations) for local events

$9,360

Cessnock West Public School

Water tanks (part of larger school upgrades)

$10,000

Charlestown East Public School

Water tank and native garden

$7,560

Cooks Hill Surf Life Saving Club

Replacing old taps at the clubhouse

$2,700

Dungog District Community of Schools Water surveying education program

$10,000

Love Water Grants

$5,000

Fingal Beach Surf Life Saving Club

Replace clubhouse shower heads, taps and dishwasher

$4,637

Glen William Public School

Water tank and vegetable garden

$9,785

Gresford District Community Group

Water tank and community hall gutter repairs

$7,000

Hunter New England Health

Water tank for existing gardens at Yallarwah Place

$7,600

Kurri Kurri Men's Shed

Planter boxes and irrigation for community garden

$6,000

Maitland Community Preschool

Wicking garden beds and Aboriginal mural

$8,700

Merewether Surf Life Saving Club

Water tank for equipment wash down

$5,415

Newcastle Rowing Club

Water tank for equipment wash down

$10,000

Riding for the Disabled (RDA) Raymond Terrace and Lower Hunter

Repair stormwater system, such as facility downpipes

$10,000

Rutherford Technology High School

Wicking beds for STEM education program

$4,850

Survivors R Us

Bathroom upgrades, including showers and toilets

$3,500

Vacy Country Carnival

Water tank and solar pump

$8,000

Total

24

$7,500

$288,825

Hunter Water - Annual Report 2024

Customer and Community Advisory Group (CCAG) Hunter Water’s CCAG is an advisory forum comprising of community representatives who provide advice on customer and community interests. It enables twoway, open communication between Hunter Water and local councils, customer representatives, and environmental and community organisations. The group is chaired by Councillor Brian Adamthwaite, a representative from Lake Macquarie City Council.

Key matters discussed are summarised below.

Strategic matters The agenda for each meeting enabled discussion and input on core strategic matters. Across the year, the CCAG engaged in discussions on Hunter Water’s strategic outlook, and major strategic projects including the Hunter Water Sustainability Strategy, Hunter River Estuary Coastal Management Plan, Hunter River Estuary Wastewater Masterplan, Lower Hunter Water Security Plan (including Lostock Dam to Glennies Creek Dam Pipeline proposal and Belmont Desalination Plant proposal), and the development of recycled water schemes.

Regulatory updates At each meeting, members considered regulatory matters including the 2025-30 pricing proposal and the dam safety review for Chichester Dam.

Operational updates The Managing Director provided an update at each meeting on operational performance, including water storage levels, progress on major works, Love Water grants, and water quality testing for PFAS. Additionally, members received a detailed overview of Hunter Water’s performance and benchmarking against other Australian water utilities as reported in the 2022-23 National Performance Report.

Site tour In June 2024, members undertook a site tour of the CoNEXA Advanced Water Treatment Plant in Mayfield West due to their interest in recycled water use.

The plant receives wastewater from Hunter Water’s network, and subsequently treats and supplies recycled water to industrial customers located on Kooragang Island.

Membership Member

Organisation and membership interest area

Meetings Attended Held

Cr Brian Adamthwaite (Chair)

Lake Macquarie City Council - local government

4

4

Cr Dr Elizabeth Adamczyk

City of Newcastle - local government

4

4

Mr David Beins

Not applicable (N/A) - Customers from culturally and linguistically diverse backgrounds

3

4

Ms Linda Bowden

Save the Williams River Coalition - environmental groups and customers living in rural and urban fringe areas

4

4

Ms Ange Bevan

N/A

0

4

Ms Thea Bray

Public Interest Advocacy Centre - residential customers and organisations representing low income households

0

4

Mr Douglas McCloskey

Public Interest Advocacy Centre (alt. representative)

2

4

Ms Kerindy Clarke

N/A - Indigenous Australians and residential customers

1

2*

Mayor John Connors

Dungog Shire Council - local government

3

4

Cr Peter Francis

Port Stephens Council - local government

4

4

Associate Professor Troy Gaston University of Newcastle (UoN) - business customers

1

4

Dr Craig Evans

UoN (alt. representative)

1

4

Cr Sally Halliday

Maitland City Council - local government

1

4

Cr Karen Jackson

Cessnock City Council - local government

2

4

Ms Suzanne Johns

National Seniors Association Newcastle Branch - pensioners and residential customers

3

4

Mr William Lennox

Maitland Masonic Centre - pensioners and residential customers

0

4

Mr Graham Jones

Maitland Masonic Centre (alt. representative)

2

4

Mr Glenn Lyons

Hunter Local Land Services - environmental groups and customers living in rural and urban fringe areas

0

4

Ms Jean McGarry

Lake Macquarie Sustainable Neighbourhood Alliance - environmental groups and residential customers

3

4

Mr Leroy Wilkinson

N/A - Indigenous Australians

0

4

“Resigned from CCAG in April 2024.

25

Operations and performance

Customer, water and wastewater statistics Customer base Customer

Number of properties 2023-24

Income raised 2023-24 $m actual3

Residential

200,054

258.5

Multi-residential1

56,094

59.3

Commercial

14,062

38.9

Industrial

1,374

15.2

2

3.9

Bulk supply Other

477

20.7

Total

272,063

396.6

2

Includes total number of individual flats.

Includes some Hunter Water properties from which no revenue is raised.

3.

Includes service and usage charges from water, sewer, drainage and recycled water raised during the year prior to offsetting Community Service Obligation (CSO) rebates.

1.

2.

Rainfall received (millimetres) Year

Newcastle

Grahamstown

Chichester

2023-24

853

765

1,105

2022-23

1,011

1,172

1,335

2021-22

1,038

1,379

1,681

2020-21

1,022

1,001

1,225

2019-20

1,091

1,423

1,735

2018-19

959

1,085

1,343

2017-18 Long term average Years of record

928

813

863

1,116

1,128

1,309

162

82

82

Note: In 2023-24 we received below average rainfall across eight months of the year, with double the average rainfall across the final quarter.

Water supplied (megalitres) Source

2024

2023

2022

2021

2020

2019

2018

2017

Chichester

26,090

23,088

22,272

23,753

17,769

24,847

21,843

23,026

Tomago

2,595

3,611

1,657

5,150

19,179

1,235

1,269

1,255

Grahamstown

37,418

35,224

37,942

32,954

26,335

44,711

46,758

43,057

Total major sources

66,103

61,923

61,871

61,858

63,284

70,793

69,869

67,337

Anna Bay

2,157

1,974

1,299

1,004

674

1,279

1,786

1,931

1

Lemon Tree Passage Total2

804

735

752

745

738

787

867

834

69,064

64,632

63,922

63,607

64,696

72,859

72,522

70,102

Note: Hunter Water reports on water supply and water consumption information for the period 20 April to 19 April. This time frame allows a more accurate estimate of customer water use which relies on the four monthly cycle of billing meter reads.

1.

These figures for Anna Bay include water supplied from the Glovers Hill and Anna Bay Water Treatment Plants.

2.

Total includes losses from Dungog Water Treatment Plant and process water used at Grahamstown Water Treatment Plant.

26

Hunter Water - Annual Report 2024

Water consumption 2024

2023 %

ML

2022 %

Domestic

40,736

59% 38,518

57% 37,770

58% 37,268

58% 38,209

58% 41,273

56%

Non-domestic

17,962

26% 17,922

26% 15,229

24% 14,595

23% 17,143

26% 17,875

24%

Bulk supply

1,029

1%

2%

4%

6%

3%

3,663

5%

Total consumption

59,727

86% 58,023

86% 55,791

86% 55,732

87% 57,134

86% 62,811

86%

Authorised (including Hunter Water own use)

1,308

2%

1,219

2%

1,836

3%

1,732

3%

2,021

3%

2,264

3%

Apparent losses

1,266

2%

1,177

2%

1,143

2%

1,117

2%

1,192

2%

1,277

2%

Real losses

6,918

10%

7,438

11%

5,995

9%

5,600

9%

6,037

9%

6,751

9%

Gross non-revenue generating

9,492

14%

9,833

14%

8,974

14%

8,449

13%

9,250

14% 10,291

14%

Total supply1

69,219

66,384

73,102

2,792

64,765

ML

%

3,869

64,181

ML

2019

ML

67,856

%

2020

Source

1,583

ML

2021

1,782

%

ML

%

Note: Hunter Water reports on water supply and water consumption information for the period 20 April to 19 April. This time frame allows a more accurate estimate of customer water use which relies on the four monthly cycle of billing meter reads.

1.

Includes water received from a bulk supplier: 2024

2023

2022

2021

2020

2019

2018

2017

1,408

1583

799

531

1,637

195

675

395

2023-24

2022-23

2021-22

2020-21

2019-20

2018-19

Poor pressure

57

50

58

65

73

140

Pump problem

9

7

7

11

6

4

Seepage

554

582

596

489

336

202

Main flush

1,143

1,306

897

1,177

1,944

1,516

Main repair

1,219

1,160

1,072

1,049

1,461

1,383

Hydrant defect

1,243

1,272

1,072

1,358

1,551

1,168

Valve defect

278

296

289

295

387

309

3,157

3,547

3,771

4,114

4,460

3,772

718

770

796

618

759

686

Service defect repaired by Hunter Water

3,290

3,076

2,828

2,724

3,232

2,654

Service defect repaired by private plumber

952

963

862

826

1,028

716

Complaint unconfirmed

458

452

476

521

562

399

1,112

1,018

981

1,071

1,511

1,404

9

9

9

8

42

27

Water from bulk supplier (ML)

Water system incidents Incident/solution

Repair pathcock/maincock Meter defect

Other Tap rewashers Trunkmain repairs Total

67

54

56

86

207

847

14,266

14,562

13,770

14,412

17,559

14,547

Water transport system Incident/solution

2023-24

2022-23

2021-22

2020-21

2019-20

2018-19

Main breaks per 100 kilometres of mains trunkmains included in length of mains

22.9

22.0

21.0

20.2

28.3

27.0

Discoloured water complaints per 1,000 properties connected (tenancy)

2.8

2.8

5.6

3.0

3.5

2.1

27

Operations and performance

Wastewater system incidents Incident/solution

2023-24

2022-23

2021-22

2020-21

2019-20

2018-19

2017-18

Chokage cleared - main

1,659

1,103

1,380

1,625

2,110

2,212

2,464

Chokage cleared - branch

2,164

1,408

1,645

1,999

2,370

2,424

2,315

Private plumber job1

430

363

408

432

421

393

424

House drains cleared

3

4

12

5

14

8

4

Storm overflow

218

407

188

665

218

124

224

Gravity sewer break

39

48

36

53

50

67

51

Rising main break

24

36

34

37

38

28

32

Pump station malfunction

4

6

6

0

3

5

3

Vacuum sewer job

71

63

57

100

85

65

8

Pump effluent line

9

13

8

24

15

11

10

No work required

77

86

97

126

109

137

109

Complaint unconfirmed

184

193

258

320

312

266

278

0

0

1

0

0

0

1

Other

588

503

613

61

634

637

578

Total

5,470

4,233

4,743

6,067

6,379

6,377

6,501

Charge job2

1.

2.

Problem in customer’s private drains or fittings.

Completed by Hunter Water and customer billed.

Wastewater transport system Total

Main breaks and chokes

Length of sewermain

Ratio of main breaks/chokes per 100km of main

1,779

5,543km

32.1

Property breaks and chokes Total

28

2,184

Hunter Water - Annual Report 2024

Wastewater properties Ratio of property breaks/chokes per 1,000 properties 262,344

8.3

Implementation of price determination The Independent Pricing and Regulatory Tribunal (IPART) sets the prices that Hunter Water charges for water supply, sewer services, stormwater drainage and a range of miscellaneous services. IPART conducted a public review of Hunter Water’s prices for water, sewerage, stormwater and other services throughout 2019-20.

IPART’s Final Determination for Hunter Water was released in June 2020 and applied for the four year

period from 1 July 2020 to 30 June 2024.

In 2022, IPART extended Hunter Water’s current pricing period for a further 12 month period, concluding 30 June 2025.

The following tables summarise Hunter Water’s charges across the past five years, including compliance with the current determination.

Water Water service charge ($) filtered (metered and unmetered)

2023-24

2022-23

2021-22

2020-21

2019-20

Residential properties

$27.58

$25.79

$24.53

$24.26

$100.40

Non-residential properties meter size (mm) Meter equivalent1

2023-24

2022-23

2021-22

2020-21

2019-20

20mm stand alone

-

$27.58

$25.79

$24.53

$24.26

$100.40

20mm

1.00

$27.58

$25.79

$24.53

$24.26

$100.40

25mm

1.56

$43.10

$40.30

$38.33

$37.91

$156.89

32mm

2.56

$70.62

$66.02

$62.79

$62.11

$257.04

40mm

4.00

$110.33

$103.15

$98.11

$97.04

$401.63

50mm

6.25

$172.40

$161.18

$153.30

$151.63

$627.54

65mm

10.56

$291.31

$272.41

$259.10

$256.25

$1,060.48

80mm

16.00

$441.34

$412.61

$392.43

$388.16

$1,606.49

100mm

25.00

$689.59

$644.71

$613.17

$606.50

$2,510.14

150mm

56.25

$1,551.38

$1,450.69

$1,379.81

$1,364.63

$5,647.83

200mm

100.00

$2,758.00

$2,579.00

$2,453.00

$2,426.00 $10,040.58

250mm

156.25

$4,309.38

$4,029.69

$3,832.81

$3,790.63 $15,687.50

300mm

225.00

$6,205.50

$5,802.75

$5,519.25

$5,458.50 $22,590.00

350mm

306.25

$8,446.38

$7,898.19

$7,512.31

$7,429.63 $30,747.50

Unmetered

Other1

$547.78

$506.39

$478.13

$467.06

$527.68

Comprised of the service charge on a non-residential 20mm stand alone meter plus a water usage charge based on 180kL water usage per year.

1.

Water usage charge (metered properties only) ($/kl)

2023-24

2022-23

2021-22

2020-21

2019-20

Filtered water

$2.89

$2.67

$2.52

$2.46

$2.37

Raw water 1

$0.43

$0.40

$0.38

$0.38

$2.17

Kurri Kurri

$2.88

$2.66

$2.50

$2.44

$2.35

Lookout

$2.84

$2.58

$2.40

$2.30

$2.22

Newcastle

$2.82

$2.55

$2.35

$2.24

$2.16

Seaham - Hexham

$2.76

$2.44

$2.20

$2.03

$1.96

South Wallsend

$2.86

$2.61

$2.43

$2.35

$2.26

Tomago - Kooragang

$2.75

$2.41

$2.16

$1.98

$1.91

Dungog - charges only for water sourced from Chichester Dam within Shire

$2.75

$2.41

$2.16

$1.98

$1.91

All other locations

$2.89

$2.67

$2.52

$2.46

$2.37

Bulk Water transfer between Hunter Water and Central Coast Council ($/kL)

$0.33

$0.33

$0.33

$0.33

$0.70

Tier 1 (≤ 50,000 kL)

Tier 2 - filtered water (> 50,000 kL)

1.

The raw water charge was previously named the unfiltered water charge. The name changed in 2020-21.

29

Operations and performance

Sewer Sewer service charge ($) (metered and unmetered)

2023-24

2022-23

2021-22

2020-21

2019-20

$789.18

$737.84

$702.37

$694.43

$649.28

$730.00

$664.05

$614.57

$590.27

$535.66

Meter equivalent1

2023-24

2022-23

2021-22

2020-21

2019-20

-

$929.04

$868.58

$826.09

$817.10

$838.91

Residential properties

1

Houses Multi premises (residential) - i.e. flats and units Per each residential property located in a multi premises (minimum charge)1 Non-residential properties2,3,4 meter size (mm) 20mm stand alone 20mm

1.00

$929.04

$868.58

$826.09

$817.10

$838.91

25mm

1.56

$1,451.63

$1,357.15

$1,290.76

$1,276.72

$1,265.58

32mm

2.56

$2,378.35

$2,223.56

$2,114.79

$2,091.78

$2,022.18

40mm

4.00

$3,716.17

$3,474.31

$3,304.35

$3,268.40

$3,114.44

50mm

6.25

$5,806.52

$5,428.61

$5,163.06

$5,106.88

$4,821.10

65mm

10.56

$9,812.99

$9,174.38

$8,725.58

$8,630.62

$8,092.16

80mm

16.00

$14,864.68

$13,897.24

$13,217.41

$13,073.60

$12,216.56

100mm

25.00

$23,226.07

$21,714.43

$20,652.20

$20,427.50

$19,043.15

150mm

56.25

$52,258.50

$48,857.63

$46,467.56

$45,961.88

$42,746.58

200mm

100.00

$92,904.00

$86,858.00

$82,609.00

$81,710.00

$75,931.38

250mm

156.25

$145,162.50 $135,715.63 $129,076.56 $127,671.88 $118,597.59

300mm

225.00

$209,034.00 $195,430.50 $185,870.25 $183,847.50 $170,745.15

350mm

306.25

$284,518.50 $266,002.63 $252,990.06 $250,236.88 $232,374.09

The residential sewer service charge includes a deemed usage component.

Between 2016-17 and 2019-20 the non-residential sewer service charge includes a deemed usage component. A sewer usage charge was applied to usage above this amount. From 2020-21 the non-residential sewer service charge does not include a deemed usage component. Non-residential customers are charged separately for all sewerage usage.

3.

A discharge factor is applied to the non-residential sewer service charge. The above rates assume a discharge factor of 100%.

4.

The non-residential service charge is determined as the higher of the calculated charge using the charge above or the calculated charge using the ‘Residential properties’ prices above.

1.

2.

Sewer usage charge ($/kL) (metered or deemed)

2023-24

2022-23

2021-22

2020-21

2019-20

$0.77

$0.72

$0.69

$0.68

$0.67

Stormwater service charge ($)

2023-24

2022-23

2021-22

2020-21

2019-20

Residential (not within a multi premise)

$97.04

$90.73

$86.29

$85.35

$79.63

Residential multi premise and mixed multi premise

$35.91

$33.57

$31.93

$31.58

$29.47

Non-residential only Note: discharge allowance in a meter reading period 0.328kL/day.

Stormwater

Non-residential Small (< 1,000m2) or low impact

$97.04

$90.73

$86.29

$85.35

$79.63

Medium (1,001 - 10,000m2)

$316.94

$296.31

$281.82

$278.75

$260.08

Large (10,001 - 45,000m2)

$2,015.70

$1,884.51

$1,792.32

$1,772.82

$1,654.10

Very large (> 45,000m )

$6,404.36

$5,987.54

$5,694.64

$5,632.68

$5,255.48

2023-24

2022-23

2021-22

2020-21

2019-20

Service charge (20mm base $/year)

$0.00

$0.00

$0.00

$0.00

$23.02

Usage charge ($/kL)

$2.60

$2.40

$2.27

$2.21

$2.07

Service charge (20mm base $/year)

$0.00

$0.00

$0.00

$0.00

$23.02

Usage charge ($/kL)

$2.60

$2.40

$2.27

$2.21

$2.07

2

Recycled water (mandatory schemes) Stormwater service charge ($) Gillieston Heights

Chisholm

30

Hunter Water - Annual Report 2024

Customer supported program charges Environmental Projects Charge ($)

2023-24

2022-23

2021-22

2020-21

2019-20

Irrigation of public spaces

$0.83

$0.78

$0.74

$0.73

-

Stormwater amenity improvement

$1.10

$1.03

$0.98

$0.97

-

2023-24

2022-23

2021-22

2020-21

2019-20

20%

20%

20%

20%

20%

2023-24

2022-23

2021-22

2020-21

2019-20

House

$5.52

$5.16

$4.91

$4.85

$20.08

Unit/flat

$5.52

$5.16

$4.91

$4.85

$20.08

Non-residential stand alone

$5.52

$5.16

$4.91

$4.85

$20.08

20mm

$5.52

$5.16

$4.91

$4.85

$20.08

25mm

$8.62

$8.06

$7.67

$7.58

$31.38

32mm

$14.12

$13.20

$12.56

$12.42

$51.41

40mm

$22.07

$20.63

$19.62

$19.41

$80.33

50mm

$34.48

$32.24

$30.66

$30.33

$125.51

65mm

$58.26

$54.48

$51.82

$51.25

$212.10

80mm

$88.27

$82.52

$78.49

$77.63

$321.30

100mm

$137.92

$128.94

$122.63

$121.30

$502.03

150mm

$310.28

$290.14

$275.96

$272.93

$1,129.57

200mm

$551.60

$515.80

$490.60

$485.20

$2,008.12

250mm

$861.88

$805.94

$766.56

$758.13

$3,137.50

300mm

$1,241.10

$1,160.55

$1,103.85

$1,091.70

$4,518.00

350mm

$1,689.28

$1,579.64

$1,502.46

$1,485.93

$6,149.50

Sewer service - exempt

2023-24

2022-23

2021-22

2020-21

2019-20

House

$157.84

$147.57

$140.47

$138.89

$129.86

Unit/flat

$146.00

$132.81

$122.91

$118.05

$107.13

Exempt service Charged proportion Water service - exempt Residential properties

Non-residential properties

Residential properties

Non-residential properties

Sewer service charge x 20%

Pensioner rebate

2023-24

2022-23

2021-22

2020-21

2019-20

Residential

$380.00

$354.00

$335.00

$330.00

$318.00

Note: Hunter Water has obtained the Treasurer’s approval under section 18(2) of the Independent Pricing and Regulatory Tribunal Act 1992 to make variations to existing IPART determinations.

IPART’s 2006 Pricing Arrangements for Recycled Water and Sewer Mining, Determinations and Report sets the framework that Hunter Water applies for the recovery of costs associated with recycled water projects. In 2014-15 Hunter Water received the Treasurer’s approval to set recycled water developer charges for dual reticulation in Gillieston Heights and Chisholm growth areas in real terms at 2012-13 levels, to be adjusted for inflation annually.

On 4 November 2015, prior to the sale of the Kooragang Industrial Water Scheme (KIWS), Hunter Water obtained the Treasurer’s approval to waive the sewer service and usage charges applicable to the land on which the KIWS treatment plant is constructed. These charges have been waived for the term of the existing contract for the supply of recycled water.

In 2019 IPART published a Final Determination on Bulk Water transfers between Hunter Water Corporation and Central Coast Council.

On 3 March 2020 Hunter Water entered a negotiated services agreement with Central Coast Council to vary the amount charged for bulk water transfers between the two entities.

31

Management and accountability

We apply our diverse expertise and deep experience to get the best out of the assets and operating systems we manage, delivering efficient and effective water services for today and tomorrow. We know that our people are critical to our success, bringing their diversity of thinking, creative ideas and innovative solutions.

Our workforce Profile 2024

2023

2022

2021

2020

2019

2018

Males

345

338

326

317

323

309

316

Females

214

192

182

168

167

158

143

Non-binary

1

-

-

-

-

-

-

Total

560

530

508

485

490

467

459

Permanent

483

459

441

399

400

403

394

Temporary

33

28

19

32

32

8

8

Part-time

44

43

48

54

58

56

57

Total

560

530

508

485

490

467

459

2

1

1

6

3

7

4

Redundancies Recruitment

79

57

64

41

60

53

34

Unplanned absences (%)

3.9

3.6

3.15

2.8

3.45

3.48

2.8

Permanent: full time employees (headcount) who are employed on an ongoing basis.

Temporary: full time employees (headcount) on fixed term contracts including apprentices and trainees.

Part-time: employees (headcount) who work less than full time hours. Employees may be either permanent or temporary.

Overseas travel Hunter Water’s Manager Mechanical Engineering and its Group Manager Investment Portfolio travelled to Kathmandu, Nepal in late January 2024 as part of the Australian Water Partnership’s capacity building water operators partnership with Kathmandu Upatyaka Khanepani Limited. The partnership was funded by the Australian Water Partnership and coordinated by Water Services Association of Australia.

32

Hunter Water - Annual Report 2024

Hunter Water’s Executive Manager Digital travelled to Singapore in June 2024 to attend the Singapore International Water Week as Chair of Smart Water Networks Association (SWAN) Asia-Pacific Alliance.

Travel was funded by SWAN.

Senior executives Hunter Water has eight senior executives in its Executive Management Team, representing a broad set of skills and experiences. Refer to the table below for details on their remuneration, band equivalent and gender.

2024 Statutory and Other Offices Remuneration Tribunal (SOORT) Band equivalent

Average remuneration 2024 ($)*

2023 ($)*

Female

Male

Female

Male

Band 4 and above

652,101

581,613

-

1

-

1

Band 3

388,448

370,661

1

1

1

1

Band 2

315,828

296,419

2

2

3

2

Band 1

285,438

-

1

-

-

-

4

4

4

4

Total

Gender 2024

Gender 2023

* Average remuneration is calculated on total remuneration package including salary, superannuation and performance pay.

Note: as a State Owned Corporation, Hunter Water does not use the NSW Public Service Senior Executive Remuneration Framework.

In 2023-24, 4.38% of Hunter Water’s employee related expenditure was related to senior executives, this is consistent with 4.48% expenditure in 2022-23.

This calculation includes salaries, wages, overtime and bonuses paid in 2023-24. Oncosts are not included. Executive expenditure includes all senior executives at 30 June 2024.

Consultants Hunter Water engages consultants and other professional services from time to time to provide advice or recommendations on a specific issue.

Hunter Water has adopted the definition of consultancy expenditure in accordance with TPG24-05 Financial Reporting Code for NSW General Government Sector Entities. Under TPG24-05 a consultant is defined as ‘a person or organisation engaged under contract on a temporary basis to provide recommendations or professional advice to assist decision-making by management’.

The advisory nature of the work of consultants is the main factor that distinguishes them from other providers of professional services.

For the purposes of the following two tables, consultants of an operating and capital nature are included. Previously these disclosures have only required the inclusion of operating expenditure consultants. The tables also do not include services related to legal engagements with firms included in the NSW Government Legal Services Panel; nor do they include internal audit or other audit related services.

Consultants less than $50,000 that are either capital or operating in nature Category

Number

Costs $

Corporate

30

589,514

Engineering

43

653,098

Finance and Digital

21

362,436 1,605,048

For details on engagements with consultants that are either capital or operating in nature costing equal to or greater than $50,000, please turn to page 34.

33

Management and accountability

Engagements with consultants that are either capital or operating in nature costing equal to or greater than $50,000 Consultant

Hunter H2O Holdings Pty Ltd

Jacobs Group (Aust) Pty Ltd

GHD Pty Ltd

Worley Consulting Services Pty Ltd Aecom Australia Pty Ltd Insync Surveys Pty Ltd Ontoit Global Pty Ltd Frontier Economics Pty Ltd

KPMG BDO Services Pty Ltd Altis Consulting Pty Ltd Pangolin Associates Pty Ltd Kellogg Brown & Root Pty Ltd Ernst & Young Sustainable ESG Pty Ltd Walker Advisory Pty Ltd Deloitte Touche Tohmatsu Fromhereon Pty Ltd Atom Consulting Dhiira Pty Ltd Metropolis Advisory Pty Ltd Elle Geraghty Content Strategy The Good Ancestor EMM Consulting Pty Ltd Bowery Consulting Pty Ltd Avista Strategy Pty Ltd

34

Project Chichester Trunk Gravity Main - Brookfield Tunnel to Burmi Creek design services Belmont Desalination Plant - preliminary design services Paterson Review offtake scheme advisory services Water treatment plant filter pilot plant advisory services Pipe failure modelling advisory services Portfolio management advisory services Dam assessment and upgrade advisory services Grahamstown Dam evaporation investigations for floating solar Indigenous procurement strategy Carbon and climate change strategy development Engineering and risk management advisory services Belmont wastewater treatment works inlet concept design services Reservoir refurbishment and replacement advisory services Morpeth wastewater treatment works advisory services Cessnock trunk watermain upgrade advisory services Disinfection optimisation strategy concept design services Carbon and climate change advisory services Wastewater pump station dry weather overflow advisory services Wastewater servicing strategies advisory services Gresford water treatment plant water quality upgrade advisory services Portfolio management advisory services Walsh Point desalination advisory services Engineering and risk management advisory services Belmont Desalination Plant - preliminary design services Dam assessment and upgrade advisory services Williams River floodgates refurbishment concept design services Hydraulic model automation framework advisory services Primary communication link remediation design services Belmont Desalination Plant - ecosystem and water quality monitoring Grahamstown Dam seismic and geotechnical advisory services IPART regulatory submission advisory services Other advisory services Belmont Desalination Plant - advisory services IPART regulatory submission advisory services Hunter Hydrogen Hub advisory services Electricity procurement tender advisory services Other advisory services Portfolio management advisory services Other advisory services Controls assurance advisory services Risk review and risk appetite statement advisory services Data insights project advisory services Climate disclosure standards advisory services Cost efficiency strategy development services IPART regulatory submission advisory services WHS maturity assessment advisory services Sustainability strategy advisory services Electricity advisory services Wastewater treatment plant operations contract advisory services Accounting advisory services Digital strategy advisory services Recycled water updates and risk advisory services Drinking water quality risk advisory services Aboriginal engagement framework and employment strategy advisory services Belmont Desalination Plant - risk and opportunity advisory services Wallsend stormflow pump station advisory services Digital channels and content advisory services Waterways improvement framework advisory services Belmont Desalination Plant - environmental advisory services Belmont Desalination Plant - independent estimation advisory services Design and engineering services partnership review

Hunter Water - Annual Report 2024

Cost ($)

6,175,550

3,592,242

429,502

417,360 397,044 378,808 323,959 295,857

201,736 149,155 129,538 117,430 111,280 94,059 93,190 89,125 82,445 81,600 77,480 75,000 72,550 71,400 58,875 56,018 52,470 51,241 13,674,913

Legislative change The following are key legislative changes affecting Hunter Water during the financial year.

Water Industry Competition (General) Regulation 2024 The most relevant provisions impacting Hunter Water relate to “last resort provider” provisions. At a high level, the “last resort” scheme: • Applies to both network operators and retailers, and provides a structured process for identifying “essential services” and declaring “last resort providers” for those services. Once effective, IPART will be responsible for determining the applicable schemes.

• Requires contingency planning from both the existing network operator and retailer, and the last resort provider, together with independent technical review and IPART approval. If triggered, the scheme also specifies arrangements for a last resort provider to step into the existing provider’s contractual arrangements and proprietary rights.

• addressing gender neutrality in and expanding unpaid parental leave entitlements • introducing superannuation guarantee contributions as a new entitlement under the National Employment Standards (NES) • expanding access to employee-authorised deductions.

Fair Work Legislation Amendment (Closing Loopholes Act No 1) Act 2023 (assented to 14 December 2023) and Fair Work Legislation Amendment (Closing Loopholes No. 2) Act 2024 (assented to 26 February 2024)

Fair Work Act 2009 (Cth)

Key changes made by these two amending acts, to be phased in over the period 15 December 2023 to 2025 include: • the criminalisation of intentional wage theft • broadened discrimination protections • increased workplace delegate rights and the ability for labour hire workers to seek regulated labour hire arrangements for “same job, same pay” • changes to the definition of casual employment • new workplace right to disconnect • an updated classification criteria for employees versus independent contractors and unfair contract dispute rights for independent contractors • collective agreements and new workplace delegate rights for regulated workers • amended intractable bargaining powers.

This area of law has seen significant changes, including the following:

Sex Discrimination and Fair Work (Respect at Work) Amendment Act 2021 (Cth)

Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022 (assented to 6 December 2022)

The Respect at Work Amendment Act: • Introduces definitions of ‘sexually harass’ and ‘sexually harassed at work’.

• Expands the anti-bullying jurisdiction of the Fair Work Commission (the Commission) to allow it to make orders to stop sexual harassment at work.

• Clarifies that sexual harassment in connection with an employee’s employment can be a valid reason for dismissal.

Hunter Water was declared a last resort provider for specified existing schemes for the interim period (from 1 March 2024 to 1 March 2025) for: • Catherine Hill Bay • Cooranbong • Huntlee.

From 6 December 2023, new rules apply when engaging employees on fixed term contracts such as: • time limits on fixed term contracts to a maximum of two years • renewal limitations on fixed term contracts • limitations on consecutive contracts.

Fair Work Amendment (Paid Family and Domestic Violence Leave) Act 2022 (assented to 9 November 2022)

The changes effected by this amending act were phased in with the most recent being 9 June 2024 and includes an entitlement to 10 days of paid family and domestic violence leave.

Fair Work Legislation Amendment (Protecting Worker Entitlements) Act 2023 (assented to 30 June 2023)

Changes to the Fair Work Act phased in from 1 July 2023 to 1 January 2024 involve: • increased protections for migrant workers

The Sex Discrimination Act was also amended to introduce a positive duty on organisations and businesses to take reasonable and proportionate measures to eliminate, as far as possible, the following unlawful behaviours from occurring in the context of work, workplaces and working relationships: • sex discrimination • sexual harassment • sex-based harassment • behaviours that create a hostile workplace environment on the grounds of sex • related acts of victimisation.

35

Management and accountability

As of 12 December 2023, the Australian Human Rights Commission has expanded enforcement powers to investigate an employer’s compliance with the positive duty in relation to sexual harassment and discrimination.

Australian Sustainability Reporting Standards under the Government Sector Finance Act (NSW) In June 2023 the Australian Government confirmed its intention to make climate-related disclosures mandatory for Australian companies with the release of a proposed design for a mandatory reporting framework (based on standards recently issued by the International Sustainability Standards Board).

On 23 October 2023 the Australian Accounting Standards Board (AASB) released Exposure Draft (ED) SR1: Australian Sustainability Reporting Standards – Disclosure of Climate-related Financial Information, for climate-related financial disclosure requirements.

On 27 March 2024, a Bill was introduced in the House of Representatives to establish a mandatory climate reporting regime (Schedule 4 to the Treasury Laws Amendment (Financial Market Infrastructure and Other Measures) Bill 2024). The Bill differs from the AASB’s Exposure Draft SR1 in several respects, particularly because the proposed commencement date for larger Group 1 entities was pushed back to 1 January 2025.

In May 2024, NSW Treasury advised that approximately 30 Government entities, including Hunter Water, will commence reporting climaterelated financial disclosures for the 2024-25 financial year pursuant to the Government Sector Finance Act (NSW).

Risk management

Our approach is consistent with the Australian and New Zealand Standard on Risk Management (ISO 31000:2018).

Hunter Water has developed a Risk Appetite Statement which sets out the levels of acceptable risk, the Board’s tolerance within which risks are managed and controlled, and activities or consequences that the Board will not accept.

This frames the decision making of our Executive Management Team (EMT) and Board.

Hunter Water oversees and annually reviews that an effective Risk Management Framework is in operation and has delegated to management responsibility for risk management activities, following a ‘three lines of defence’ model: • Line 1 - Ownership: owning and managing risk through management controls and internal control measures such as internal policies and procedures.

• Line 2 - Oversight: monitoring of risk through our risk management, compliance and safety functions.

• Line 3 - Assurance: independent assurance through an internal audit function.

Hunter Water is exposed to a range of material risks which may vary over time. Hunter Water puts processes in place to reduce inherent risks and manage residual risks, including the EMT participating in quarterly risk workshops to review Hunter Water’s Strategic Risk Register and Operational Risk Register.

Hunter Water has a comprehensive insurance program with the NSW Treasury Managed Fund.

The central types of cover held include public liability, motor vehicles, workers compensation and property.

Details of key risks assessed with a high controlled risk, and associated treatment actions, are outlined in the table below.

Hunter Water recognises that effective management of risk is essential to good corporate governance. As such, we have adopted a consolidated approach to risk management which incorporates governance, compliance, risk appetite and business continuity management.

In 2023-24, our highest risks were assessed as follows:

Key risks

Description

Treatment actions

Asset failure

Identified structural deficiencies of key assets and the impact on ability to deliver core services should failure occur.

• Deliver asset condition assessment programs • Deliver capital works upgrades

Environmental compliance

Business practice outcomes that do not meet environmental obligations.

• Implement Environmental Compliance Improvement Strategy • Deliver upgrade strategies for wastewater treatment works • Implement Environmental Management Plan • Implement Hazardous Chemicals Management Program • Develop Climate Change Adaptation Strategy

Inability to manage the impacts of climate change

Understanding the impacts that climate change is likely to have on our operations (both physical and transition risks).

36

Hunter Water - Annual Report 2024

• Whole of business qualitative risk assessment • Climate Change Adaptation Plan • Collaboration with other local councils, agencies and utility providers to develop solutions to managing the risks

Privacy and Personal Information Protection Act 1998 (NSW) On 28 November 2023, the provisions of the Privacy and Personal Information Protection Amendment Act 2022 (NSW) came into effect, following a 12 month transition period. Key amendments included State Owned Corporations (SOCs) being legislated to comply and the introduction of the mandatory notification of data breach scheme (MNDB).

As a SOC, Hunter Water is now formally legislated by the PPIP Act and is required to manage privacy in accordance with the 12 privacy principals (IPPs) and report any eligible data breaches in accordance with the MNDB Scheme.

Privacy management and the privacy principles Hunter Water has committed to a ‘Privacy by Design’ approach to embedding privacy into the training, systems and processes specific to Hunter Water, so that it becomes part of our business-as-usual state.

To support this, we have developed a robust Privacy Framework to support the application and success of privacy at Hunter Water. The framework includes key documents that govern and guide the way the IPPs are applied to our work, support alignment with other corporate processes and strategies, and support privacy complaint investigations and management.

Key documents in the Privacy Framework are: • Privacy Policy • Privacy Management Plan • Data Breach Policy and Procedure • Privacy Fact Sheet.

As outlined in these documents, Hunter Water is committed to the effective management of personal and health information, and our ongoing privacy work is focused on delivering privacy growth and the reduction of privacy risk. Privacy management is aligned with Hunter Water’s corporate value of trust.

In the 2023-24 year, Hunter Water received one request application under Section 14 of the PPIP Act.

Government Information Public Access Act 2009 (NSW) During 2023-24, Hunter Water received five formal Government Information (Public Access) Act 2009 (GIPA) applications, all of which were determined within the statutory timeframe. In order to promote ‘openness of government’ the majority of information requests were handled informally wherever possible. A formal application is not required if the volume of, and ease of access to, the information required to satisfy the request is not labour intensive.

Hunter Water is committed to helping educate our community, especially students, about the many aspects of water supply, treatment, conservation and the health benefits of drinking water.

Information regarding Hunter Water’s activities is regularly updated on our website, and is communicated via these other methods: • Facebook, YouTube, LinkedIn and Instagram • advertising and media campaigns • newsletters (The Stream) and direct mail • partnerships and alliances • sponsorships and community funding • stakeholder briefings and community forums • media and government relations • water efficiency and sustainability education programs for school students.

Hunter Water proactively releases information on its pollution monitoring program for the NSW Environment Protection Authority. Information is also made publicly available concerning up-to-date water storage levels, current water outages and incidents, major infrastructure projects, and customer charges.

We regularly review the information made publicly available and publish information on our website page Your Right to Information.

Hunter Water also utilises social media to provide timely information to customers during incidents involving our assets, the environment, customers or employees.

The tables that follow outline our response to applications made.

Throughout the year, Hunter Water: • conducted focused training with 75 key employees • implemented a tailored Privacy eLearn training module for our people • undertook privacy discovery with 16 teams to map the way personal information is collected, used and managed, and provide recommendations to inform immediate and future growth. This work is ongoing • participated in the national Privacy Awareness Campaign • implemented a new Privacy Policy • prepared a Data Breach Policy and Procedure to address the requirements of the MNDB. We are continuing work to further enhance the Privacy Framework and embed privacy risk management.

37

Management and accountability

Number of applications by type of applicant and outcome Refuse to Access Access Access Information Refuse to confirm/deny Application granted granted refused Information already deal with not held infor- withdrawn Total in full in part in full available application whether mation is held

% of total

Media

0

0

1

0

0

0

0

0

1

14%

Members of Parliament

0

0

0

0

0

0

0

0

0

0%

Private sector business

0

0

0

2

0

0

0

0

2

29%

Not for profit organisations or community groups

0

0

0

0

0

0

0

0

0

0%

0

2

0

1

0

1

0

0

4

57%

0

0

0

0

0

0

0

0

0

0%

0

2

1

3

0

1

0

0

7

0%

29%

14%

43%

0%

14%

0%

0%

Members of the public (application by legal representative) Members of the public (other) Total % of total

Note: More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision. This also applies to the table which follows.

Refuse to Access Access Access Information Refuse to confirm/deny Application granted granted refused Information already deal with not held infor- withdrawn Total in full in part in full available application whether mation is held

Personal information applications1 Access applications (other than personal information applications) Access applications that are partly personal information applications and partly other Total % of total 1.

% of total

0

0

0

1

0

1

0

0

2

29%

0

2

1

2

0

0

0

0

5

71%

0

0

0

0

0

0

0

0

0

0%

0

2

1

3

0

1

0

0

7

0%

29%

14%

43%

0%

14%

0%

0%

A personal information application is an access application for personal information (as defined in clause 4 of Schedule 4 to the Act) about the applicant (the applicant being an individual).

Invalid applications Reason for Invalidity

Number of Applications

% of total

Application does not comply with formal requirements (Section 41 of the Act)

1

100%

Application is for excluded information of the agency (Section 43 of the Act)

0

0%

Application contravenes restraint order (Section 110 of the Act)

0

0%

Total number of invalid applications received

1

100%

Invalid applications that subsequently became valid applications

1

100%

Conclusive presumption of overriding public interest against disclosure: matters listed in Schedule 1 of Act Number of times consideration used1

% of total

Overriding secrecy laws

0

0%

Cabinet information

0

0%

Executive Council information

0

0%

Contempt

0

0%

Legal Professional Privilege

0

0%

Excluded information

0

0%

Documents affecting law enforcement and public safety

0

0%

Transport safety

0

0%

Adoption

0

0%

Care and protection of children

0

0%

Ministerial code of conduct

0

0%

Aboriginal and environmental heritage

0

0%

1.

More than one public interest consideration may apply in relation to a particular access application and, if so, each such consideration is to be recorded (but only once for each application). This also applies to the table which follows.

38

Hunter Water - Annual Report 2024

Other public interest considerations against disclosure: matters listed in table to Section 14 of Act Number of times consideration used1

% of total

Responsible and effective government

1

25%

Law enforcement and security

0

0%

Individual rights, judicial processes and natural justice

2

50%

Business interests of agencies and other persons

1

25%

Environment, culture, economy and general matters

0

0%

Secrecy provisions

0

0%

Exempt documents under interstate Freedom of Information legislation

0

0%

Total

4

Timeliness Number of applications

% of total

Decided within the statutory timeframe (20 days plus any extensions)

5

100%

Decided after 35 days (by agreement with applicant)

0

0%

Not decided within time (deemed refusal)

0

0%

Total

5

Number of applications reviewed under Part 5 of Act (by type of review and outcome) Decision varied

Decision upheld

Total

% of total

1

1

2

67%

Review by Information Commissioner

0

1

1

33%

Internal review following recommendation under section 93 of Act

0

0

0

0%

Review by ADT

0

0

0

0%

Total

1

2

3

Internal review 1

1.

The Information Commissioner does not have the authority to vary decisions, but can make recommendation to the original decisionmaker. The data in this case indicates that a recommendation to vary or uphold the original decision has been made.

Applications for review under Part 5 of Act (by type of applicant) Reason for invalidity

Number of applications for review

% of total

Applications by access applicants

2

100%

Applications by persons to whom information the subject of access application relates (see Section 54 of the Act)

0

0%

Total

2

Applications transferred to other agencies Number of applications transferred Agency-initiated transfers

0

Applicant-initiated transfers

0

Total

0

About this report External production cost There were no external costs associated with the production of this report.

Access An electronic version of this Annual Report 2024 can be viewed/downloaded at hunterwater.com.au/annualreport 39

Sustainability

Hunter Water has a longstanding commitment to sustainability, which we define as meeting the needs of the present without compromising the ability of future generations to meet their own needs.

Our community values sustainability. It is also important to Hunter Water, more so than ever, in light of challenges such as climate change and resource scarcity. A sustainable and resilient region is fundamental to our own longevity: providing a sustainable, resilient and prosperous future for our region is a key priority in Our Corporate Strategy and our Sustainability Strategy.

In June 2024 Hunter Water approved our new Sustainability Strategy. The strategy builds on our strong track record of delivering sustainable outcomes for our region and sets a new ambition, to move from an approach of reducing harm to creating a positive impact. Our new Sustainability Strategy outlines four ambitious objectives: • Improve water security for our community by making the most of our water resources and improving the resilience of our system.

• Care for our environment across our operations and working towards healthier and more resilient ecosystems.

• Respond to climate change by reducing our greenhouse gas emissions and adapting our assets, operations, and services to improve our resilience.

• Contribute to our community by partnering with our communities to improve the liveability and prosperity of our region.

Hunter Water continues to make significant progress towards improving our environmental outcomes and addressing climate related risks. We have delivered a range of initiatives including community awareness campaigns, recycling programs, investment in behind-the-meter electricity generation and recycled water programs.

40

Hunter Water - Annual Report 2024

In the reporting year we recycled or reused 63% of the solid waste generated in our operations (excluding biosolids). We produced 45,000 tonnes of biosolids for use as a soil conditioner in agriculture and mine site rehabilitation. We are continuing to plan for biosolids processing upgrades to enable growth in our region and ensure our facilities stay up-to-date with the latest developments in biosolids standards and legislation, so we can continue to make the most of our precious resources into the future.

We have made significant progress on our net zero carbon emissions journey, including signing the agreement with AGL to transition the electricity we use on our large sites to 100% renewable by 2030.

Renewable energy investment remains a significant focus, both to reduce our carbon emissions and electricity costs. In 2023-24 we: • Commissioned an additional 400kW of solar across three Hunter Water sites.

• Increased total onsite electricity generation to 4.05GWh, a 25% increase year on year. 80% of total generation was self-consumed onsite, with the remainder exported to the grid.

• Expanded our total renewable energy generation capacity to 2.96MW and generated 4,054MWh of renewable energy.

In addition, we continued to develop our climate risk posture and adaptation planning for our assets and operations, to ensure our services and assets are resilient in a changing climate.

The information provided in this section is general in nature and outlines our approach to managing climate change. It does not constitute a formal climate-related financial disclosure. In accordance with the NSW Treasury Year 1 Reporting Framework, Hunter Water’s climate-related financial disclosures will be included in our formal annual reporting cycle, beginning in 2024-25.

Key performance indicators Environment Indicator

Measure

Target

Progress

Water conservation

Percentage reduction in 2016-18 (pre-drought) potable water consumption customer water use behaviours by all customers behaviours (rolling 12-month average)

17% reduction by 2032

7.8%

Water loss (leakage)

Litres per connection per day

104 litres per connection per day (2015-16)

50 litres per connection per day by June 2025

76 litres per connection per day (2023-24 water year to April 2024)

2020-21 levels 81,025 tCO2-e (location-based method)

Subject to community willingness to pay, net zero operational emissions (Scope 1 and 2) by 2035, and 80% reduction by 2030 compared to baseline

Emissions (Scope 1 and 2) in 2023-24 were 69,303 tCO2-e (location-based method)

Greenhouse gas emissions*

Baseline

Tonnes of greenhouse gas emissions (Scope 1 and 2) per year

* Figures represent a best estimate as at 1 October 2024.

Progress is driven by Hunter Water’s investment in energy efficiency, the Renewable Energy Program and the decarbonisation of the NSW electricity grid.

Social Indicator

Measure

Baseline

Target

Progress

Female participation

Percentage of female staff in the workforce

35% (30 September 2020)

40% by June 2025

38%

Aboriginal and Torres Strait Islander participation

Percentage of staff that identify 2.4% as an Aboriginal and/or Torres (30 September 2020) Strait Islander person

6.1% in line with 2021 Census data (our target is for our workforce to match the composition of the community we serve)

2.9%

Increasing female participation and improving gender equity is reflected in our Sustainability Strategy through the Inclusion and Diversity (Social) measures.

Supporting and promoting inclusion and diversity is fundamental in ensuring we perform as best we can. The number of women in senior leadership positions (group managers and executive positions) has increased from 33% in 2020 to 38% in 2024. Our efforts to date have us on a trajectory to achieve our target of 40% female participation by June 2025.

Hunter Water’s objective to increase Aboriginal and Torres Strait Islander participation in employment, and build equitable representation across various roles and remuneration levels within the business, reflects latest available population data. Our Aboriginal Employment Framework will assist us to identify and remove barriers to effective practices, build capability and retain Aboriginal employees, develop equitybased structures and systems, identify opportunities to attract, recruit and select Aboriginal employees, and to build a workplace culture that celebrates learning with Aboriginal People and communities.

We submitted our fourth annual Modern Slavery Statement to the Australian Attorney-General’s Department in December 2023, building on our previous statements since 2019-20. We will continue to progress our Modern Slavery Action Plan to combat modern slavery risks in our supply chain and operations. For more information refer to page 46.

Governance Hunter Water is committed to maintaining high standards of public accountability and corporate governance, probity and integrity. We comply with TPP17-10 Guidelines for Governing Boards of Government Businesses. Additionally, we have worked to continually improve our governance arrangements for sustainability and modern slavery as described above, as well as improving the governance, accountability and risk management practices in our capital delivery structures to deliver increased satisfaction, improved financial efficiency and affordability for our customers.

41

Sustainability

Our approach to responding to a changing climate At the core of our organisation is the requirement to effectively manage climate variability to provide reliable water services now and into the future.

reporting on climate-related risks is provided on a quarterly basis to the Audit and Risk Committee and annually to the Board.

In recent years our region, our people and our communities have experience prolonged drought, severe bushfires and consecutive La Niña events, increasing the awareness of the impact of climate change. The increased awareness comes with growing community and shareholder expectations for our organisation to address the threats to our physical assets and the communities they support.

Hunter Water is also aware of our climate-related risks including increased service disruptions, water source security, and bushfire management.

Our Asset Creation Framework includes a climate risk assessment and mitigation process for all capital works projects. This includes a preliminary screening process to identify whether climate risks are present, followed by a risk assessment as required. Full climate change risk assessments are required for significant investments or those projects which are likely to be most impacted by climate change.

Hunter Water is addressing climate risk as well as the growing expectations and challenges posed by a changing climate. Our Corporate Strategy has a strong focus on sustainability and climate change, with further detail in our new Sustainability Strategy.

Hunter Water’s Board of Directors is responsible for the overall policy, strategy and direction for Hunter Water, including matters of climate change and sustainability. The Board oversees the development and approval of our Sustainability Strategy, key strategic plans and risk appetite.

The Sustainability Committee assists the Board in setting the broad direction for sustainability and climate, and reviews performance against the Sustainability Strategy on a quarterly basis. The Audit and Risk Committee oversees and reviews financial disclosures and reviews an annual climate risk driver analysis and treatment plan. Climate-related risks are analysed and management plans developed for those which exceed the Board’s risk appetite.

Hunter Water’s Executive Management Team is accountable for sustainability performance including the implementation of the Sustainability Strategy.

It oversees our response to a changing climate, as well as progress towards our absolute and interim emissions reduction targets and a range of environmental metrics.

Hunter Water’s Enterprise Risk Management Framework is used for the identification, assessment and management of all corporate risks including those posed by climate change. Monitoring and

42

Hunter Water - Annual Report 2024

Hunter Water is continuing to mature its climate change risk capability in line with NSW Treasury’s climate reporting requirements. An internal Steering Committee oversees the development, prioritisation and implementation of a Sustainability Standards Roadmap. The roadmap outlines steps required to provide a systematic and integrated identification of climate related risks and opportunities and ensure Hunter Water meets emerging climate-related issues, including: • improved climate governance • integrating quantitative risk and opportunity assessment • integrating scenario analysis into current risk assessment processes • undertaking resilience assessments • enhancing adaptation and transition plans • building out Scope 3 emissions data.

Our carbon footprint We annually report Scope 1 and 2 Greenhouse Gas (GHG) emissions in accordance with the National Greenhouse and Energy Reporting Act 2007 (NGER Act) and the National Performance Report (NPR).

Our Scope 1 emissions are process-related emissions of methane and nitrous oxide from the wastewater treatment process, as well as fuel consumption emissions from the use of company vehicles and generators. Our indirect Scope 2 emissions are related to electricity consumption at our treatment plants, pumping stations, and offices.

Our Scope 1 and 2 emissions in 2023-24 for the purposes of NPR reporting were: • Scope 1 emissions: 17,270 tCO2-e.

• Scope 2 emissions: 52,033 tCO2-e.

For measuring and managing our carbon emissions, Hunter Water classifies emissions from wastewater treatment as Scope 1. However, other reporting frameworks, like NGER, categorise these emissions as Scope 3.

Our net zero roadmap To achieve action on climate change and maintain affordable services for our customers, we have a carbon reduction target to be net zero (Scope 1 and 2 emissions) by 2035, subject to confirmation of customer willingness to pay.

Our roadmap to reaching net zero operational emissions by 2035 includes actions to reduce our direct Scope 1 emissions and indirect electricityrelated Scope 2 emissions and managing residual emissions through either carbon removal or offsetting, subject to further community consultation. We have an interim target of an 80% net reduction by 2030 compared to 2020-21 levels.

43

Sustainability

Diversity and inclusion Hunter Water has a deep commitment to diversity and inclusion, aligning with our corporate values and strategic guiderails. In 2023-24 we continued to focus on promoting a culture where individuals’ unique capabilities, backgrounds, experiences and characteristics are valued.

We encourage and promote a broad range of initiatives covering a range of diverse demographic portfolios, with a primary focus on Gender and Indigenous Equity, and secondary on Disability and Intergenerational Equity.

Action in 2023-24 Policy category

Indigenous equity

Focus and programs

• Completed Indigenous Scholarships for two students at the end of 2023 at the University of Newcastle (UoN).

• Two Indigenous Scholarships reopened with UoN in 2024.

• Continuing sponsorship of the Clontarf Foundation, final year of three year sponsorship.

• Internal event to celebrate Reconciliation Week and create awareness of our Innovate Reconciliation Action Plan.

• Joining in celebration and sponsoring NAIDOC week community events externally.

• Continuing Innovate Reconciliation Action Plan with a range of actions to develop internal frameworks to create education, employment, procurement and community engagement activities.

• Launch of Hunter Water hi-vis with Aboriginal design from Wonnarua artist – Saretta Fielding.

• Launch of Hunter Water corporate shirt with Aboriginal design from Worimi artist – Tyson Jolly.

Gender equity

Disability equity

Generational diversity

• Continuing to support and sponsor women from Hunter Water to undertake an external Women’s Mentoring Program, connecting female leaders from across our business and other businesses nationally.

• Sponsoring women leaders in the business to undertake a Master of Business Administration through UoN’s WiMBA (Women in MBA) program.

• Regular internal women’s networking sessions.

• Creating two women in STEM (Science, Technology, Engineering and Mathematics) scholarships at UoN. • Celebrating International Women’s Day. • Celebrating International Men’s Day. • Maintaining female membership on our Executive Management Team and on our Board of Directors.

• Sponsoring the HunterWiSE (Hunter Women in STEM and Entrepreneurship) program through UoN. This program supports and encourages young girls to pursue STEM careers once they finish high school.

• Addressing contributing factors of the gender pay gap at Hunter Water.

• Continuing our scholarship for a student with a disability at UoN. • Lunch and learn: inclusive writing for Global Accessibility Awareness Day event. This event was utilised to encourage talking, thinking and learning about digital access and inclusion.

• Celebrating Champion Age Diversity Day. • Supporting Source – our Young Development Network (for example, Hiring @ Hunter Water).

• Hunter Young Business Minds.

• Providing superannuation sessions for employees at all ages and life stages.

• Providing retirement sessions for those wanting to transition.

We strive to cater for the needs of all employees, customers and stakeholders, including those from culturally and linguistically diverse (CALD) backgrounds, to ensure there is genuine equality of access to our corporate services. We rely on diverse perspectives to drive innovation and collaboration, to deliver the best outcomes for our customers and communities.

Multicultural Policies and Services Program (previously EAPS)

We strongly encourage those from CALD backgrounds to apply for job vacancies at Hunter Water and support current CALD employees in development and progression opportunities. We celebrate Harmony Week to raise awareness and understanding of the diversity we have within our community and workforce, and to promote cultural safety. For our customers from culturally and linguistically diverse backgrounds, we continue to work with Multicultural Services that assist migrants and refugees in their settlement into Australian life.

We assist approximately 100 customers per year through these services which include: • Payment Assistance credit - this financial assistance allows customers to set up smaller more regular payments to avoid the stress of having to pay a large lump sum at once • affordable arrangements • interest holds • educational sessions and information on water savings • translation services - available for customers from non-English speaking backgrounds via our customer centre.

Additionally, we work with the Multicultural Neighbourhood Centre to support customers and are part of the working group for the coordination and delivery of the annual Multicultural Neighbourhood Centre Services Expo.

44

Hunter Water - Annual Report 2024

Our workforce Trends in the representation of Equal Employment Opportunity (EEO) groups1 EEO target groups

Benchmark /target

2024

2023

% of total 2022 2021

2020

2019

2018

Women

50.0%

38.2

36.2

35.8

34.4

34.4

34.1

29.3

Aboriginal people and Torres Strait Islanders

2.7%

2.9

3

2.5

2.4

2.4

2.1

1.7

People whose first language was not English

10.0%

7.4

7

7

6.4

6.4

5.1

4.5

People with a disability

N/A

2

3

2.5

2.4

2.4

2.1

1.7

People with a disability requiring work-related adjustment N/A

0.5

1.1

1.2

1.2

1.2

1.5

1.3

Distribution index 2022 2021 2020

2019

2018

89

91

Trends in the distribution of EEO groups1 EEO target groups

Benchmark /target

Women

100

Aboriginal people and Torres Strait Islanders

100

95

96

90

76

76

74

72

People whose first language was not English

100

103

113

115

111

111

109

101

People with a disability

100

100

99

97

97

91

97

90

People with a disability requiring work-related adjustment 100

93

83

84

95

83

90

82

2024

2023

95

94

93

92

92

Employee numbers are as at 30 June 2024 and exclude casual employees.

Note: Data from employees with a physical disability, Aboriginality and people whose first language was not English, is collected on a voluntary basis. Employees can elect to withdraw this information from their employment profile at any time.

1.

Work health and safety At Hunter Water we are continually improving the maturity of our systems, capability of our people and positive safety and wellbeing culture, supporting a productive and sustainable workplace now and into the future. For more information refer to page 16.

Employee safety performance Category

2023-24

2022-23

2021-22

2020-21

2019-20

2018-19

2017-18

Lost time injury frequency rate

2.3

1.5

3.7

2.7

2.7

2.4

4.5

TRIFR

8.1

6

5.3

6

8.1

7.3

12.4

Lost time injuries

5

4

7

5

5

4

7

Medical treatment injuries

8

8

3

12

10

7

12

First aid injuries

36

28

28

6

39

28

40

Waste recycling and recovery A total of 37,996 tonnes of solid waste was generated during the reporting year (excluding biosolids). Of this, 60% was recycled or recovered, a slight decrease from 63% in 2022-23.

Civil maintenance continued to test for and produce spoil for use as engineering backfill, as part of resource recovery practices implemented in the previous year. More than 500 tonnes of spoil was diverted for reuse as engineering backfill on Hunter Water sites. Further resource recovery opportunities are being explored.

Work will occur next year to improve waste management practices across Hunter Water. We will work closely with our total waste management provider and project contractors to ensure opportunities to divert waste from landfill are identified. We will also be conducting regular waste management audits, improving waste data accuracy and traceability, and rolling out education programs for our staff and contractors.

45

Sustainability

Modern slavery Hunter Water is considered a reporting entity in accordance with the Modern Slavery Act 2018 (Cth) and must prepare a Modern Slavery Statement annually. The Statement outlines the actions Hunter Water has taken to identify, assess, and address modern slavery risks in our operations and supply chains.

Previous statements can be found by searching the online register for Modern Slavery Statements.

Over the last five years, we have actively undertaken steps to identify, assess, and address modern slavery risks in our operations and supply chains. These actions are embedded in our business operations and continue to contribute to our commitment to ensure that the products and services that we procure are free from modern slavery.

The actions we have undertaken include: • Conducted a management support audit with external auditors to further understand and advance our modern slavery processes and documentation.

• Performed an organisational gap analysis and supplier data analysis.

• Developed and presented an organisation-wide Modern Slavery Action Plan and Road Map to our Executive Management Team.

• Established a Sustainable Procurement Working Group.

• Established and launched the Supplier Partnership Principles.

• Established an assessment process to assess supplier maturation on several sustainability focus areas.

• Established an independent and confidential Whistleblower Service.

• Amended our suite of contract templates.

• Amended our internal policies and procedures.

• Developed Hunter Water’s Labour Hire Panel.

• Launched a mandatory training module for all employees and contractors.

• Developed supplier awareness training.

46

Hunter Water - Annual Report 2024

During the reporting period, we have undertaken the following steps to address modern slavery risks: • Continued to provide relevant training to all employees on modern slavery.

• Utilised the Supplier Partnership Principles to communicate our principles and behaviours in terms of modern slavery.

• Participated in a water industry modern slavery forum.

• Invested in building a relationship with an antislavery Non-Government Organisation to understand better the risk of modern slavery in the Hunter region.

• Ensured modern slavery is consistently recognised as an issue across procurement processes and documentation.

We will continue to progress this work.

Supplier Partner Principles Hunter Water has established the Supplier Partner Principles (SPP) to outline our expectations of supply partners in supporting our service delivery commitments to our customers in a safe and sustainable way.

Our Hunter Water values are the guiding principles that inform our decision making. We are also committed to advancing the United Nations Sustainable Development Goals (SDGs). Together these form the foundations of our SPP. The SPPs are a part of Hunter Water’s Commercial and Procurement Policy and are designed to communicate our principles and the behaviours and business practices we expect of: • Potential and existing supply partners, their employees, subcontractors and supply chains.

• Hunter Water employees in their engagement with our supply partners.

The SPP establishes six Partnership Objectives that are aligned to our values and the SDGs. They articulate the behaviours and values Hunter Water is committed to, and provide a context for suppliers to incorporate into their own decision-making and behaviours: • Innovation • Ethical Practices • Safety Health and Welling • Simplified Business • Regional Social, Environmental and Economic Prosperity • Value for Money.

Our SPPs also provide transparency of our supply principles to our community.

47

Financial performance

Directors’ Report Information on Directors The Directors submit the following report made in accordance with a resolution of the Directors of the Corporation for the year ended 30 June 2024.

The names and details of the Directors of the Corporation at any time during or since the end of the year are: Geoff Crowe Greg Martin Darren Cleary Michelle Vanzella Rod Harrison Eric De Rooy Julie Savet Ward Donna-Maree Vinci Elizabeth Crouch AM

Interim Chair Chair (retired 22 March 2024) Managing Director Non-Executive Director Non-Executive Director (retired 21 February 2024) Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director (appointed 1 April 2024)

Company Secretary: Laura Hails Auditors: Audit Office of New South Wales

Directors’ Indemnification Hunter Water Corporation has an agreement to indemnify the Directors of the Corporation.

The indemnity relates to any: • civil liability to a third party (other than Hunter Water Corporation or a related entity) unless the liability arises out of conduct involving lack of good faith.

• costs or expenses of defending proceedings in which judgement is given in favour of the officer.

No liability has arisen under these indemnities as at the date of this report.

Directors’ Benefits During or since the end of the year ending 30 June 2024 no Director of the Corporation has received or become entitled to receive a benefit by reason of a contract entered into by the Corporation with: • a Director, or • a firm of which a Director is a member, or • an Entity in which a Director has a substantial financial interest.

Directors’ Code of Conduct The Corporation has a Code of Conduct that must be adhered to by all employees, including Directors, and a separate Directors’ Code of Conduct. All employees, including Directors, are required to maintain high standards of ethical behaviour in the execution of their duties and comply with all applicable laws and regulations in Australia.

48

Hunter Water - Annual Report 2024

Our Board Geoff Crowe BCom FCPA GAICD Interim Chair and Non-executive Director Interim Chair since 26 June 2024 Non-executive Director since 31 August 2020 Geoff Crowe is an experienced director and senior leader across the ports, shipping, resources and logistics sectors. He has held Chief Executive Officer and senior executive roles throughout the Hunter region, including at the Port of Newcastle, Port Waratah Coal Services, Coal and Allied, and BHP. In addition to his role as Interim Chair of Hunter Water, Geoff is an independent member of the Sydney Trains Safety and Environmental Sustainability SubCommittee. He is a past Director of the Hunter Business Chamber, Hunter Valley Coal Chain Coordinator, Ports Australia and the University of Newcastle Advisory Board.

Geoff has significant expertise in commercial, legal, operations, logistics, safety, projects, change management, strategy setting and logistics. He was heavily involved in the coal industry’s development of the logistics framework - the Capacity Framework Arrangement, and led the development of the Port of Newcastle’s diversification strategy.

Geoff holds a Bachelor of Commerce from the University of Newcastle, is a Fellow of the Certified Practising Accountants Australia, and a Graduate of the Australian Institute of Company Directors.

Darren Cleary BE(Hons) ME Managing Director and Chief Executive Officer Since 29 April 2020 Darren Cleary is Hunter Water’s Managing Director and Chief Executive Officer. He is an accomplished water professional with more than 30 years of experience working for utilities in the sector including in strategic planning, government relations, infrastructure planning, capital delivery and operations.

Darren is a member of the Advisory Board for the Newcastle Institute of Energy and Resources, and a previous Director of the Committee for the Hunter.

Prior to being appointed Managing Director, Darren held a number of executive roles at Hunter Water including Chief Investment Officer, Executive Manager of Strategy and Planning, and Chief Operating Officer.

He holds a Bachelor of Engineering (Environmental) with Honours from the University of NSW and a Masters of Engineering Management from the University of Technology Sydney.

49

Financial performance

Michelle Vanzella BEc LIb(Hons) MBA GAICD Non-executive Director Since 22 February 2018 Michelle Vanzella has an extensive combination of customer, marketing, digital, data and commercial legal skills built across multiple industries including technology, retail, property and financial services.

In addition to her role for Hunter Water, Michelle is currently an independent Non-executive Director of Collaborate Corporation (ASX:CL8), holding roles as Chair of the Nomination and Remuneration Committee and member of the Audit and Risk Committee. She is also a Non-executive Director at Abbotsleigh School and member of the Strategic Planning Committee.

Michelle practiced Corporate and Commercial Law at Allens and has held senior executive positions with iconic Australian brands including Westfield, Suncorp and AAMI. She was also previously an independent Non-executive Director of Canteen Australia and Chair of the People and Performance Committee.

Michelle holds a Bachelor of Economics, Bachelor of Laws with Honours, Master of Business Administration, and is a Graduate of the Australian Institute of Company Directors.

Eric De Rooy BE(Civil)(Hons) MBA GAICD Non-executive Director Since 25 August 2020 Eric De Rooy is a water industry professional with more than 40 years of experience, predominantly with Sydney Water, ensuring the delivery of essential water-related products and services to more than five million people. He operated as a key member of the Sydney Water executive team, and was directly accountable for the organisation’s commercial, customer-focused operations and compliance outcomes.

Eric has extensive experience and skills in asset management/investment, strategic business planning, business development and risk management.

Eric was previously an appointed member of Dam Safety NSW, helping to govern the introduction of the new regulatory approach to dam safety on behalf of the public of NSW. He was also a Non-executive Director for Scripture Union NSW, where he served as Deputy Chair of the Board, Chair of the Finance and Audit Committee, and member of the Risk Working Group.

Eric holds a Bachelor of Engineering (Civil), a Master of Business Administration and is a Graduate of the Australian Institute of Company Directors.

50

Hunter Water - Annual Report 2024

Julie Savet Ward BSc(Hons) MLandPlan FAICD Non-executive Director Since 1 March 2021 Julie Savet Ward has more than 25 years of experience on government, private sector and not-for-profit boards, including significant experience as a chairperson. Julie was a member of the NSW Environment Protection Authority Board for nine years, chair of Link Housing for 10 years and chair of SGS Economics and Planning for six years. She is an advisory board member of Arcadia Landscape Architecture.

Julie has an environmental planning, assessment and management background, and has spent more than 35 years working in planning, construction, management, determination and delivery of large-scale infrastructure and property projects. She has significant experience in, and a deep passion for, water infrastructure. Julie was a State Member of the Sydney North Planning Panel until December 2022, determining regionally significant development applications of $30-100million in value. She is chair of a number of local planning panels.

Julie holds a Bachelor of Science in Applied Physical Geography with Honours, and a Master of Landscape Planning, both from the University of New South Wales. Julie was a finalist in the 1998 Telstra Business Women’s Awards and is a Fellow of the Australian Institute of Company Directors.

Donna-Maree Vinci GAICD FGIA Non-executive Director Since 21 March 2022 Donna-Maree Vinci has extensive experience in board directorships, strategy, business, operations, risk management, governance data and digital technology, and a strong track record delivering digital disruption and transformation projects for major financial services organisations globally.

This combination enables her to play a key role in business transformation, especially in digitisation, creating new customer experiences, and in adapting to remain relevant, sustainable and competitive.

Donna is also a Non-executive Director of Newcastle Greater Mutual Group, Western Sydney Airport, Capricorn Society, MS Plus, Hunter Medical Research Institute and Oakhill College.

Donna previously held senior leadership positions at Bank of Queensland, IAG, GenVis (startup), Westpac’s Institutional Bank and Citigroup.

Donna is a Graduate of the Australian Institute of Company Directors and Competent Boards (Sustainability and ESG Leadership Certificate and Designation) and certified as a Fellow with the Governance Institute of Australia.

In 2019 Donna was awarded Cisco’s Women in IT CIO of the Year award.

51

Financial performance

Elizabeth Crouch AM BEc MCS FAICD Non-executive Director Since 1 April 2024 Elizabeth Crouch AM is an experienced company director having held directorships in the public, private and not for profit sectors. She currently chairs the boards of the Customer Owned Banking Association, the Sydney Children’s Hospital Network, Hearing Australia, Ochre Health and Catholic Schools Parramatta Diocese Ltd, and is the Emerita Deputy Chancellor of Macquarie University. Elizabeth also sits on the boards of the NSW Institute of Sport and Health Infrastructure, and chairs audit and risk committees for the State Emergency Service and NSW Department of Creative Industries, Tourism, Hospitality and Sport.

With a background in economics, public policy and cyber security, Elizabeth had an early career with the Australian Government before being appointed as the Chief Executive of the Housing Industry Association. She has chaired the boards of several government business enterprises including RailCorp, the Public Transport Ticketing Corporation and now Hearing Australia, and delivered major infrastructure projects including the OPAL network for transport in NSW. Elizabeth is a respected executive coach and mentor with the Orijen Group and is a Fellow of the Australian Institute of Company Directors. She holds a Bachelor of Economics and a Master of Cyber Security and was awarded an Order of Australia for services to higher education and the rail transport sector.

52

Hunter Water - Annual Report 2024

Meeting of Directors Committee Meetings Board meetings

Audit and Risk

Nominations and Corporate Governance

Investment

Sustainability

People and Culture

Treatment Operations and Desalination

A

B

A

B

A

B

A

B

A

B

A

B

A

B

Geoff Crowe

7

8

4

4

5

6

*

*

*

*

4

4

9

9

Greg Martin

4

5

2

3

5

5

*

*

*

*

3

3

*

*

Darren Clearyb

8

8

4

4

6

6

4

4

4

4

4

4

9

9

Michelle Vanzella

8

8

*

*

5

6

3

4

4

4

*

*

9

9

a

Rod Harrison

4

4

*

*

4

4

*

*

1

2

3

3

3

4

Eric de Rooy

8

8

3

3

6

6

4

4

4

4

*

*

9

9

Julie Savet Ward

8

8

1

1

6

6

4

4

3

4

*

*

*

*

Donna-Maree Vinci

7

8

4

4

3

6

*

*

*

*

4

4

3

4

Elizabeth Crouch AMd

3

3

1

1

1

1

*

*

*

*

1

1

*

*

c

A = Number of meetings attended.

B = Number of meetings held during the time the Director held office or was a member of the committee during the year. * = Not a member of the relevant committee. a = Greg Martin retired as Chair on 22 March 2024. b=D arren Cleary is an attendee only at the Nominations and Governance Committee, People and Culture Committee and Treatment Operations and Desalination Committee. c = Rod Harrison retired as a Board member on 21 February 2024. d = Elizabeth Crouch AM was appointed on 1 April 2024.

Board Committees 30 June 2024 Audit and Risk Committee Hunter Water Corporation has established an Audit and Risk Committee to provide independent assistance to the Board by monitoring, reviewing and providing advice about Hunter Water Corporation’s financial governance processes, financial and non-financial risk management and control frameworks, and its external accountability obligations.

Committee objectives • Review the integrity and quality of the financial information to be provided to the shareholders and the public.

• Review the systems and processes that management has in place to identify and manage areas of significant risk, including financial risk.

• Review the effectiveness of both the internal audit function and the Corporation’s external auditors.

• Oversee Hunter Water Corporation’s fraud and corruption control policies and plans.

Committee members Elizabeth Crouch AM Geoff Crowe Donna-Maree Vinci Julie Savet Ward Darren Cleary

Non-Executive Director, Interim Committee Chair Interim Chair Non-Executive Director Non-Executive Director Managing Director (ex officio member)

53

Financial performance

Nominations and Corporate Governance Committee The Nominations and Governance Committee has been established to ensure that the system of corporate governance within Hunter Water Corporation provides an effective and ethical framework within which the Board and management address their respective responsibilities.

Committee objectives • Undertake the functions of a nomination committee as set out in NSW Commercial Policy Framework: Guidelines for Boards of Government Business (TPP17-10), including to: • Confirm that Board succession plans are in place • Establish clear roles and responsibilities for the Board and management • Ensure that the Board has an effective composition to allow it to discharge its responsibilities.

• Review and consider the development and implementation of principles, policies and practices of corporate governance.

• Make recommendations to the Board, in relation to the above, as appropriate.

Committee members Geoff Crowe Michelle Vanzella Eric De Rooy Julie Savet Ward Donna-Maree Vinci Elizabeth Crouch AM

Interim Chair Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director

Investment Committee The Investment Committee has been established to assist the Board in fulfilling its responsibilities in relation to the governance and assurance of Hunter Water’s investment portfolio (consisting of capital and operating projects and programs), including expenditure prioritisation and delivery performance.

Committee objectives • Review Hunter Water’s short and long term investment portfolio and recommend adoption to the Board as required.

• Assess and review that management’s investment portfolio: • is aligned with Hunter Water’s Corporate Strategy and risk appetite statements • has considered all relevant drivers, risks and opportunities (including those relating to customer, community, stakeholder, economic, climate change, technological, environmental and legal/ regulatory).

• Oversee the systems, policies and processes in place that support good governance of Hunter Water’s investment portfolio.

• Monitor and review the delivery performance of the investment portfolio, including strategic procurement approach, delivery of investment programs, efficiency, innovation and realisation of benefits.

Committee members Eric De Rooy Michelle Vanzella Julie Savet Ward Darren Cleary

54

Non-Executive Director, Committee Chair Non-Executive Director Non-Executive Director Managing Director

Hunter Water - Annual Report 2024

Sustainability Committee The Sustainability Committee assists the Board in developing, evaluating and overseeing the strategic approach to delivering our services with a customer centric and sustainability focus.

Committee objectives • Review, provide guidance and make recommendations to the Board on customer, community and sustainability issues of a strategic nature, to be considered in the current and future operations of the Corporation.

• To assist the Board in fulfilling Hunter Water’s environmental, social and governance (ESG) obligations, particularly with respect to strategic environmental and social considerations.

Committee members Michelle Vanzella Eric De Rooy Julie Savet Ward Darren Cleary

Non-Executive Director, Committee Chair Non-Executive Director Non-Executive Director Managing Director

People and Culture Committee The People and Culture Committee assists the Board of Directors on matters in relation to remuneration, evaluation of executive and senior management performance, organisational culture and capability. The Committee also assists the Board in relation to the strategic approach to managing the safety, health and wellbeing of our people and the digital transformation of our organisation.

Committee objectives In fulfilling its purpose, the Committee’s objectives are to review, provide guidance and make recommendations to the Board in relation to: • The remuneration, reward, recognition and management of performance of employees • Promoting a culture consistent with Hunter Water’s values • Inclusion and diversity outcomes, including discrimination, harassment, gender equity and Reconciliation Action Plans • Safety, health and wellbeing • Employee relations issues including enterprise bargaining and dispute resolution • Capacity and learning, including leadership development • Organisational succession planning • Achieving Hunter Water’s digital ambition • Strategies, policies and practices in connection with the above Committee members Donna-Maree Vinci Non-Executive Director, Committee Chair Geoff Crowe Interim Chair Elizabeth Crouch AM Non-Executive Director

55

Financial performance

Treatment Operations and Desalination Committee The Board of Directors has established the Treatment Operations and Desalination Committee to provide assistance in fulfilling its oversight responsibilities with regard to the following: • The competitive sourcing process for the operation and maintenance of Hunter Water’s water and wastewater treatment works (‘Treatment Operations’).

• The capital funding for project delivery and award of phase 2 of the Belmont Desalination Plant.

Committee objectives The competitive sourcing process for the Treatment Operations contract with regard to the following: • Hunter Water’s business objectives • Mitigation of risk • Value for money • Probity and compliance with Hunter Water’s commercial and procurement policy and related documents • Capital funding for project delivery and the award of phase 2 of the Belmont Desalination Plant.

Committee members Eric De Rooy Geoff Crowe Michelle Vanzella Donna-Maree Vinci

Non-Executive Director, Committee Chair Interim Chair Non-Executive Director Non-Executive Director

Geoff Crowe

Darren Cleary

Interim Chair

Managing Director

Newcastle 29 August 2024

56

Hunter Water - Annual Report 2024

Independent Auditor’s report

57

Financial performance

Independent Auditor’s report

58

Hunter Water - Annual Report 2024

Independent Auditor’s report

59

Financial performance

Independent Auditor’s report

60

Hunter Water - Annual Report 2024

Audited Financial Statements

Income Statement for the year ended 30 June 2024 Notes

2024 $'000

2023 $’000

Revenue Services Other income Total revenue

2 2

438,050 340 438,390

391,455 195 391,650

Expenses Operational expenses Depreciation and amortisation Finance costs Superannuation expense Asset revaluation increment/(decrement) Other Total expenses

3 4(a) 4(b) 4(c) 4(d) 4(e)

(179,694) (101,316) (78,125) (8,946) (223) (2,120) (370,423)

(163,942) (92,481) (68,416) (8,277) 254 (1,734) (334,596)

67,967

57,054

(18,187)

(16,813)

49,780 49,780

40,241 40,241

49,780 49,780

40,241 40,241

Profit before income tax Income tax expense

5(a)

Profit after income tax Profit for the year Profit is attributable to: Owners of the Corporation The Income Statement should be read in conjunction with the accompanying notes.

61

Financial performance

Statement of Other Comprehensive Income for the year ended 30 June 2024 2024 $'000

2023 $’000

49,780

40,241

Notes Profit for the year Other comprehensive income Items that will not be reclassified to Income Statement: Net increase/(decrease) in assets revaluation reserve

18(a)

63,662

217,669

Income tax effect relating to net (increase)/decrease in assets revaluation reserve

5(c)

(21,818)

(64,814)

Remeasurement of defined benefit superannuation liability Income tax effect relating to remeasurement of defined benefit superannuation liability Other comprehensive income for the period, net of tax

21(l)

56

7,857

5(c)

(17)

(2,357)

41,884

158,355

91,664

198,596

91,664

198,596

91,664

198,596

Total comprehensive income for the year Total comprehensive income for the year is attributable to: Owners of the Corporation

The Statement of Other Comprehensive Income should be read in conjunction with the accompanying notes.

62

Hunter Water - Annual Report 2024

Statement of Financial Position as at 30 June 2024 Notes

2024 $’000

2023 $’000

Cash and cash equivalents

7

3,448

3,877

Trade and other receivables

8

62,892

60,746

Current tax assets

5(e)

-

5,650

Inventories

9

3,519

3,219

69,859

73,492

Current assets

Total current assets Non-current assets Property, plant and equipment

10

3,827,491

3,593,906

Intangible assets

11

55,623

57,238

Right-of-use assets

12

22,283

21,509

Other non-current assets

8

580

804

Total non-current assets

3,905,978

3,673,458

Total assets

3,975,837

3,746,950

Current liabilities Trade and other payables

14

112,984

120,432

Current tax liabilities

5(e)

4,225

-

Borrowings

15

339,450

294,036

Dividends payable

6

35,420

26,850

Provisions

16

31,206

25,127

523,285

466,446

Total current liabilities Non-current liabilities Borrowings

15

1,587,802

1,488,462

Provisions

16

36,902

38,489

Deferred tax liabilities

5(f)

259,784

241,733

Total non-current liabilities

1,884,488

1,768,684

Total liabilities

2,407,773

2,235,129

Net assets

1,568,064

1,511,821

Equity Share capital

17

119,239

119,239

Reserves

18(a)

666,395

615,485

Retained earnings

18(b)

782,430

777,097

1,568,064

1,511,821

Total equity

The Statement of Financial Position should be read in conjunction with the accompanying notes.

63

Financial performance

Statement of Changes in Equity for the year ended 30 June 2024

Notes Balance at 1 July 2023 Profit for the year Transfer from revaluation reserve to retained earnings on disposal Other comprehensive income Total comprehensive income for the year Transaction with owners in their capacity as owners: Distributions to owners: Dividends declared Balance at 30 June 2024

18

6 17 and 18

Balance at 1 July 2022 Profit for the year Transfer from revaluation reserve to retained earnings on disposal Other comprehensive income Total comprehensive income for the year Transaction with owners in their capacity as owners: Distributions to owners: Dividends declared Balance at 30 June 2023

18

6 17 and 18

Share capital

Reserves

Retained earnings

Total equity

$’000

$’000

$’000

$’000

119,239

615,485

777,097

1,511,821

-

-

49,780

49,780

-

9,065

(9,065)

-

-

41,844 50,910

40 40,754

41,884 91,664

119,239

666,395

(35,420) 782,430

(35,420) 1,568,064

119,239 -

464,254 -

756,582 40,241

1,340,075 40,241

-

(1,624)

1,624

-

-

152,855 151,231

5,500 47,365

158,355 198,596

119,239

615,485

(26,850) 777,097

(26,850) 1,511,821

The Statement of Changes in Equity should be read in conjunction with the accompanying notes.

64

Hunter Water - Annual Report 2024

Statement of Cash Flows for the year ended 30 June 2024 2024 $’000

2023 $’000

Cash flows from operating activities Receipts from customers (inclusive of goods and services tax)

440,446

383,347

Payments to suppliers and employees (inclusive of goods and services tax)

(225,294)

(187,125)

215,152

196,222

341

196

8

-

Borrowing costs

(69,498)

(59,035)

Income taxes paid Net cash flows from operating activities

(12,098) 133,905

(18,259) 119,124

Cash flows from investing activities Purchases of property, plant and equipment Proceeds from sales of property, plant and equipment Net cash flows from investing activities

(235,801) 384 (235,417)

(201,352) 1,060 (200,292)

Cash flows from financing activities Proceeds from borrowings Repayment of borrowings Payment of principal portion of lease liabilities Receipt of principal portion for lease right-of-use assets Dividends paid Net cash flows from financing activities

396,835 (265,360) (3,542) (26,850) 101,083

468,173 (358,603) (3,534) 2,500 (27,200) 81,336

Net increase/(decrease) in cash and cash equivalents

(429)

167

Cash and cash equivalents at beginning of the year

3,877

3,710

3,448

3,877

Notes

Interest received Proceeds from developers contributions

Cash and cash equivalents at end of the year

19

6

7

The Statement of Cash Flows should be read in conjunction with the accompanying notes.

65

Financial performance

Note 1. Statement of material accounting policy information The principal accounting policies adopted in the preparation of the financial statements are set out below and through the notes to the financial statements. These policies have been consistently applied to both years presented, unless otherwise stated.

The financial statements of Hunter Water Corporation (the Corporation) for the year ended 30 June 2024 were authorised for issue in accordance with a resolution of the Board of Directors on 29 August 2024.

A. Basis of preparation The financial statements are general purpose financial statements, which have been prepared in accordance with and are compliant with Australian Accounting Standards (and Interpretations) issued by the Australian Accounting Standards Board (AASB), mandates issued by NSW Treasury and other mandatory and statutory reporting requirements, including NSW Treasury Circulars, the Government Sector Finance Act 2018 and the State Owned Corporations Act 1989.

The Directors have determined that the Corporation is a for-profit entity for financial reporting purposes. The Corporation has prepared the financial statements on the basis that it will continue to operate as a going concern. In preparing the financial statements, the accounting policies described below are based on the requirements applicable to for-profit entities in these mandatory and statutory requirements.

The financial statements have been prepared on the historical cost basis, except for the following material items in the Statement of Financial Position: • Certain classes of property, plant and equipment and intangibles are measured at fair value.

• Assets classified as held for sale are measured at the lower of the carrying amount and fair value less costs to sell. There were no assets held for sale at 30 June 2024.

• Defined benefit superannuation liabilities are stated at the present value of accrued benefit obligation less net assets available to pay benefits of the fund assets.

• Employee benefit provisions are stated at the present value of the future obligation for the relevant liabilities concerned.

• Borrowings are measured at amortised cost.

Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that may have a financial impact on the Corporation and that are believed to be reasonable under the circumstances.

Judgements, key assumptions and estimations management has made are disclosed in the relevant notes to the financial statements: • Deferred taxes (note 5) • Trade receivables (note 8) • Leases (note 12) • Fair value (note 13) • Provisions (note 16) • Defined benefit superannuation (note 21).

Management have considered the impact of climate risk on the Corporation's financial statements for the year ended 30 June 2024. The impact of climate-related matters on financial results and disclosures are included in the financial statements and notes in the ordinary course of business and where the effect of climate-related matters is considered material.

66

Hunter Water - Annual Report 2024

Management's assessment of macro-economic conditions and material climate-related matters including key judgements, assumptions and estimations used are presented and disclosed in the following notes to the financial statements where applicable: • Trade receivables (note 8) • Inventories (note 9) • Property, plant and equipment (note 10) • Intangibles (note 11) • Leases (note 12) • Fair value (note 13) • Provisions (note 16) • Defined benefit superannuation (note 21) • Contingent liabilities (note 23) • Events occurring after balance date (note 28).

All amounts contained in this report have been rounded to the nearest thousand dollar and are expressed in Australian Dollars.

B. Comparative information Except when an Australian Accounting Standard permits or requires otherwise, comparative information is presented in respect of the previous period for all amounts reported in the financial statements.

C. Australian Accounting Standards and Interpretations issued but not yet effective Certain new accounting standards and interpretations applicable to the Corporation have been published that are not mandatory for the 30 June 2024 reporting period. NSW Treasury has mandated that the Corporation may not early adopt any of these new standards and interpretations.

The Corporation assessment of the impact of these new standards and interpretations which may impact the Corporation are set out below: Standard/interpretation

Issued date

Applicable to periods beginning on or after

Applicable reporting period

2020-1 Amendments to Australian Accounting Standards - Classification of Liabilities as Current or Non-Current

March 2020

1 January 2024

2024-2025

2022-5 Amendments to Australian Accounting Standards - Lease Liability in a Sale and Leaseback

November 2022 1 January 2024

2024-2025

2022-6 Amendments to Australian Accounting Standards Non-current Liabilities with Covenants

December 2022 1 January 2024

2024-2025

2023-1 Amendments to Australian Accounting Standards - Supplier Finance Arrangements

June 2023

1 January 2024

2024-2025

2014-10 Amendments to Australian Accounting Standards - Sale of Contribution of Assets between an Investor and its Associate or Joint Venture

December 2014 1 January 2025

2025-2026

2023-5 Amendments to Australian Accounting Standards - Lack of Exchangeability

October 2023

1 January 2025

2025-2026

AASB 18 Presentation and Disclosure in Financial Statements

June 2024

1 January 2027

2027-2028

D. Newly effective Australian Accounting Standards Several amendments and interpretations apply for the first time in the 2023-24 financial year but do not have a material impact on the financial statements of the Corporation.

67

Financial performance

Note 2. Revenue Notes Regulated revenue from contracts with customers Tariff - service charges Tariff - usage charges Other regulated revenue Unregulated revenue from contracts with customers Developer contributions – cash Developer contributions – assets Other unregulated revenue

Other revenue Gain/(loss) on disposal of assets Government grants and rebates Sundry revenue

Timing of revenue recognition Over time At a point in time

Other income Interest income

68

Hunter Water - Annual Report 2024

2024 $’000

2023 $’000

202,240 173,754

184,116 149,438

6,334 382,328

6,285 339,839

8

-

31,221 579 31,808 414,136

27,406 420 27,826 367,666

(77) 19,625 4,366 23,914 438,050

1,005 17,974 4,810 23,789 391,455

401,481 36,568 438,050

358,156 33,299 391,455

340 340 438,390

195 195 391,650

Revenue recognition Revenue is measured at the fair value of the consideration or contribution received or receivable. Revenue is recognised when the Corporation satisfies a performance obligation by passing on control of the good or services, where it is probable that the economic benefits will flow to the Corporation and the amount of revenue can be reliably measured.

Revenue recognition for ‘over time’ supply primarily relates to the provision of water and wastewater services that forms part of the continuous supply to customers. Revenue generated from ‘at a point in time’ activities mainly relates to inspections, permits and other fees from stand alone transactions with customers along with developer contributions.

Revenue is recognised for the major business activities as follows:

(i) Regulated revenue from contracts with customers Service revenue reflects revenue raised for the provision of core water and sewer services and includes both fixed service charges and volumetric charges for water. Prices are determined by the Independent Pricing and Regulatory Tribunal (IPART). Regulated revenue is revenue received from our regulated services as declared under the IPART Order 1997.

Revenue is recognised in respect of these services on an accrual basis as the services are provided. Estimated water usage recorded in unread meters is brought to account at 30 June. The estimate is derived by calculating revenue based on water supply that has left water sources (using system flow data), less a component for nonrevenue generating supply.

(ii) Developer contributions Contributions from developers can be in the form of both monetary and non-monetary assets. In accordance with AASB 15 Revenue from Contract with Customers, where physical asset contributions are received in return for connection to a service delivery network, contributions are recognised as revenue and assets at fair value upon connection. Subsequent measurement of the assets is in accordance with AASB 13 Fair Value Measurement using the income approach.

(iii) Unregulated revenue Unregulated revenue relates to the revenue raised through the provision of recycled water services.

(iv) Government grants and rebates Pensioner and exempt property rebates provided to the community are reimbursed by the Department of Climate Change, Energy, the Environment and Water (DCCEEW) via payments known as Community Service Obligations (CSO’s).

Sundry revenue includes government grants relating to assets which are recognised as deferred income with the income presented in profit or loss on a systematic basis over the useful life of the asset. During 2024, the Corporation received $2.0m from Transport for NSW towards the Seaham Weir Refurbishment and Modification Project and $0.1m from NSW Premier’s Department towards the Lower Throsby Creek Gross Pollutant Reduction and Water Quality Monitoring Project.

(v) Interest income Represents earnings on surplus cash invested in the Corporation’s bank accounts and other deposits with financial institutions.

Interest revenue is recognised as the interest accrues using the effective interest method in accordance with AASB 9 Financial Instruments.

69

Financial performance

Note 3. Operational expenses Notes Employee related Maintenance Operations Regulatory Corporate* Other

2024 $’000 62,441 23,453 48,462 6,298 38,294 746 179,694

2023 $’000 55,676 20,676 47,456 5,732 33,726 676 163,942

14,689

15,965

23,655 38,344

21,995 37,960

-

197

Operational expenses relating to maintenance: Employee related expenses (included in employee related expenses above) Other *Corporate operational expenses include: Lease expense - short term or low value

12

Recognition and measurement Operational expenses are recognised in the Income Statement when incurred and or as part of the ordinary course of business.

70

Hunter Water - Annual Report 2024

Note 4. Expenses Notes

2024 $’000

2023 $’000

8,476 88,940 3,900 101,316

7,265 81,090 4,126 92,481

11,663 43,837 2,090 1,704 527 24,333 (6,030) 78,125

8,794 37,458 1,321 (279) 1,566 853 22,309 (3,606) 68,416

1,956 6,990 8,946

2,225 6,052 8,277

223

(254)

2,120

1,734

16

31

Profit before income tax includes the following specific net gains and expenses: (a) Depreciation and amortisation Amortisation Depreciation Depreciation - right-of-use assets Total depreciation and amortisation expense (b) Finance costs Amortisation of discount/(premium) on loans Long term borrowings - interest Short term borrowings - interest Net (gain)/loss on borrowings refinanced Interest expense from lease liabilities Other interest expense Government guarantee fee Capitalised finance costs Total finance costs

11(b) and (c) 10(b) and (c) 12

12

(c) Superannuation expense Superannuation expense - defined benefit funds Superannuation expense - contributions Total superannuation expense (d) Asset revaluation decrement/(increment) (e) Net (gain)/loss on retirement of property, plant and equipment (f) Expenses include: Other charges against assets - bad and doubtful debts

8(a)

Recognition and measurement Interest and other borrowing costs are expensed as incurred unless they relate to the capitalisation of borrowing costs in which case they are capitalised as part of the cost of those assets.

The Government Guarantee Fee represents a fee paid by the Corporation to NSW Treasury in relation to the Corporation’s borrowings in line with NSW Treasury Policy.

71

Financial performance

Note 5. Income tax Notes

2024 $’000

2023 $’000

5(e) 5(f)

21,486 (3,785)

12,467 4,345

486

-

18,187

16,813

18,187 18,187

16,813 16,813

Decrease/(increase) in deferred tax liabilities

(3,391)

(5,651)

(Increase)/decrease in deferred tax assets

(394)

1,306

67,967

57,054

A. Income tax expense Current tax Deferred tax Under/(over) provision Income tax expense is attributed to: Continuing operations Deferred income tax included in income tax expense comprises:

Income tax expense is attributed to: Profit from continuing operations

B. Reconciliation between income tax expense and profit before income tax Profit before income tax excluding dividend

67,967

57,054

Tax rate of 30% (2023: 30%) Tax effect of amounts which are not deductible/(taxable) in calculating taxable income: Entertainment non-deductible expenses Non-deductible expenses Other non-assessable income Revaluation component of assets disposed Australian owned research and development concession claim

20,390

17,116

1 130 (61) (2,720) 141 17,881 486 (180) 18,187

1 33 (309) 104 16,946 (133) 16,813

21,818 17

64,814 2,357

21,835

67,171

Under/(over) provision in prior years Research and development tax offset Income tax expense

C. Tax expense/(income) relating to items of comprehensive income Net increase/(decrease) in property, plant and equipment revaluation reserve Actuarial gains/(losses) on defined benefit funds

D. Income tax The Corporation is subject to the National Tax Equivalent Regime (NTER). An “equivalent” or “notional income tax” is payable to the NSW Government through Revenue NSW. The liability for income tax is primarily assessed in accordance with the Income Tax Assessment Acts of 1936 and 1997 (ITAA) and is administered by the Australian Taxation Office.

The income tax expense or revenue for the period is the tax payable on the current period’s taxable income based on the tax rate enacted at the reporting date adjusted by changes in deferred tax assets and liabilities attributable to temporary differences between the tax bases of assets and liabilities and their carrying amounts in the financial statements.

72

Hunter Water - Annual Report 2024

E. Current tax liabilities 2024 $’000

2023 $’000

(5,650) 486 5,163 21,486 (17,261) 4,225

410 (268) (142) 12,467 (18,117) (5,650)

Notes Provision for income tax (receivable)/payable Balance at the beginning of the year Under/(over) provision for income tax in prior year Amount received/(paid) relating to prior year Amount payable for current year Amount paid relating to current year

5(a)

Current tax balances attributable to amounts recognised in other comprehensive income or directly in equity, are similarly recognised in other comprehensive income or directly in equity.

F. Deferred tax liabilities 2024 $’000 1,230 (456) 2,987 (18,184) 363 275,879

Stock on hand Accruals Borrowing costs Provisions Prepayments Property, plant and equipment Right-of-use assets

Movements Stock on hand Accruals Borrowing costs Provisions (including doubtful debts) Prepayments Property, plant and equipment Right-of-use assets

2023 $’000 1,207 (586) 2,026 (17,584) 327 258,270

(2,035)

(1,927)

259,784

241,733

Opening balance at 1 July 2023

Prior year (under)/over provision

To profit or loss

Directly to equity

1,207 (586) 2,026 (17,584) 327 258,270 (1,927) 241,733 Opening balance at 1 July 2022

Prior year (under)/over provision

23 130 961 (617) 36 (4,209) (108) (3,785)

17 21,818 21,835

1,063 (443) 2,016 (19,497) 272 187,525 (987) 169,949

268 268

To profit or loss

Closing balance at 30 June 2024

1,230 (456) 2,987 (18,184) 363 275,879 (2,035) 259,784 Closing balDirectly to ance at equity 30 June 2023

Movements Stock on hand Accruals Borrowing costs Provisions (including doubtful debts) Prepayments Property, plant and equipment Right-of-use assets

144 (143) 10 (445) 55 5,664 (940) 4,345

2,357 64,814 67,171

1,207 (586) 2,026 (17,584) 327 258,270 (1,927) 241,733

73

Financial performance

The net deferred tax asset that is expected to be settled within the next twelve months for the Corporation is $3.8m (2023: $4.3m deferred tax liability).

The income tax expense or revenue for the period is the tax payable on the current period’s taxable income based on the tax rate enacted at the reporting date adjusted by changes in deferred tax assets and liabilities attributable to temporary differences between the tax bases of assets and liabilities and their carrying amounts in the financial statements.

Deferred tax assets and liabilities are recognised for temporary differences at the tax rates expected to apply when the assets are recovered or the liabilities are settled. The relevant tax rates are applied to the cumulative amounts of deductible and taxable temporary differences to measure the deferred tax asset or liability. The current tax rate is 30% and this is used to calculate the deferred tax amounts.

Deferred tax assets are recognised for deductible temporary differences and unused tax losses only if it is probable that future taxable amounts will be available to utilise those temporary differences and losses.

Probable future taxable amounts rely on the same forecast assumptions and judgements used elsewhere in the financial statements and in the Corporation’s Business Plan.

Deferred tax balances attributable to amounts recognised in other comprehensive income or directly in equity, are similarly recognised in other comprehensive income or directly in equity.

Note 6. Dividends payable

Opening balance Add: dividend declared at 29.7 cents per share (2023: 22.5 cents per share) Less: dividend paid at 22.5 cents per share (2023: 22.8 cents per share)

2024 $’000 26,850 35,420 (26,850) 35,420

2023 $’000 27,200 26,850 (27,200) 26,850

Under the National Tax Equivalent Regime, the Corporation is not required to maintain a dividend franking account.

A liability is recognised for any dividend declared, being authorised via the Corporation’s Statement of Corporate Intent and confirmed by the shareholder, on or before the end of the financial year but not distributed at balance date.

Note 7. Cash and cash equivalents

Cash at bank and on hand

2024 $’000 3,448 3,448

2023 $’000 3,877 3,877

Cash and cash equivalents include cash on hand and short-term deposits held at call with financial institutions.

The Corporation does not hold any short-term deposits at 30 June 2024 (2023: $Nil). Bank overdrafts are shown within borrowings in the Statement of Financial Position.

Refer note 27 for details regarding credit risk, liquidity risk and market risk arising from financial instruments.

74

Hunter Water - Annual Report 2024

Note 8. Trade and other receivables 2024 $’000

2023 $’000

Current Trade debtors Allowance for impairment on trade debtors

35,517 (385)

35,250 (369)

Accrued revenue - unbilled water usage

23,662

21,818

58,794

56,699

4,098

4,047

4,098

4,047

62,892

60,746

Non-current Inventory receivable

580

804

Total non-current

580

804

Balance at beginning of the year Amounts written off during the year Amounts recovered during the year

369 (32) (140)

338 (51) (70)

Increase/(decrease) in allowance recognised in Income Statement

188

152

Balance at end of year

385

369

Prepayments Total current

A. Movement in the allowance for impairment

Details regarding market risk, liquidity risk and credit risk, including financial assets that are either past due or impaired, are disclosed in note 27.

B. Trade receivables Trade receivables are recognised at original invoice amount less allowance for impairment. Recognition of original invoice amount is adopted as this is not materially different to amortised cost, given the short-term nature of receivables.

Accrued revenue for unbilled water usage represents an estimate of the value of consumption by all customers from the time their meter was last read, up until 30 June 2024. The accrual is calculated utilising actual quantities of water supplied from all water sources, less an estimate for non-revenue generating supply to derive an estimate of billable consumption. The difference between the estimate of billable consumption and the value of usage charges already billed represents the value of the usage accrual. Estimation of the accrual is inherently complex due to the Corporation’s large and diverse customer base, which can be influenced by many factors including weather, individual consumption patterns and variances in prices paid by different customers in different locations. Key assumptions in relation to non-revenue water, billing cycle days, customer tariff structures, water conservation as well as other inputs are assessed as part of the revenue accrual. Once meters are read, customers are billed for charges reflecting consumption per actual meter readings.

Trade debtors for service availability and usage charges receivable are required to be settled within 21 days.

Other trade debtors receivable are generally required to be settled within 30 days.

Collectability of receivables is reviewed on an ongoing basis and debts which are known to be uncollectible are written off. An allowance for impairment is established when there is objective evidence that the Corporation will not be able to collect all amounts due. All customer debts, other than those provided for, are considered collectable.

75

Financial performance

Note 9. Inventories Current Consumable stores at cost

2024 $’000

2023 $’000

3,519 3,519

3,219 3,219

Inventories are valued at the lower of cost and net realisable value using the weighted average basis of valuation for the purposes of determining cost. Net realisable value is the estimated selling price in the ordinary course of business less estimated costs necessary to make the sale.

Note 10. Property, plant and equipment A. Property, plant and equipment

At 1 July 2022 Cost Fair value - market valuation Fair value - income approach At 30 June 2023 Cost Fair value - market valuation Fair value - income approach At 1 July 2023 Cost Fair value - market valuation Fair value - income approach At 30 June 2024 Cost Fair value - market valuation Fair value - income approach

System assets $'000

General support $'000

Land $'000

Buildings $'000

Work in progress $'000

Total $'000

2,959,466 2,959,466

13,802 13,802

9,448 9,448

6,702 6,702

246,633 246,633

260,435 16,150 2,959,466 3,236,051

3,250,667 3,250,667

13,517 13,517

9,399 9,399

5,680 5,680

314,642 314,642

328,159 15,079 3,250,667 3,593,906

3,250,667 3,250,667

13,517 13,517

9,399 9,399

5,680 5,680

314,642 314,642

328,159 15,079 3,250,667 3,593,906

3,368,432 3,368,432

14,089 14,089

9,448 9,448

4,821 4,821

430,701 430,701

444,790 14,269 3,368,432 3,827,491

Refer to notes 10(B) and (C) for reconciliations in movement of property, plant and equipment.

76

Hunter Water - Annual Report 2024

B. Reconciliations Reconciliations of the carrying amounts of each class of property, plant and equipment at the beginning and end of the current financial year (excluding work in progress) are set out below: System assets $'000

General support $'000

Land $'000

Buildings $'000

Total $'000

Year ended 30 June 2024 Gross carrying amount Accumulated depreciation and impairment Net carrying amount as at 30 June 2024

5,001,409 (1,632,976) 3,368,432

46,754 (32,665) 14,089

9,448 9,448

14,753 (9,933) 4,821

5,072,364 (1,675,574) 3,396,791

Net carrying amount at start of year Additions Transfers between classes Disposals Revaluation increment/(decrement)* Depreciation expense Net carrying amount at end of year

3,250,667 138,778 (6) (1,662) 63,662 (83,009) 3,368,432

13,517 5,445 (31) (4,842) 14,089

9,399 49 9,448

5,680 273 (44) (1,089) 4,821

3,279,264 144,496 (1,693) 63,662 (88,940) 3,396,791

*Refer to note 13(B) and (D) for further information on the valuation process.

C. Reconciliations Reconciliations of the carrying amounts of each class of property, plant and equipment at the beginning and end of the previous financial year (excluding work in progress) are set out below: System assets $'000

General support $'000

Land $'000

Buildings $'000

Total $'000

At 30 June 2023 Gross carrying amount

4,781,444

42,514

9,399

14,533

4,847,890

Accumulated depreciation and impairment

(1,530,776)

(28,997)

-

(8,853)

(1,568,626)

Net carrying amount as at 30 June 2023

3,250,667

13,517

9,399

5,680

3,279,264

Net carrying amount at start of year Additions

2,959,466 150,848

13,802 3,707

9,448 -

6,702 53

2,989,418 154,608

Disposals

(1,210)

-

(49)

-

(1,259)

Revaluation increment/(decrement)*

217,588

-

-

-

217,588

Depreciation expense

(76,024)

(3,992)

-

(1,074)

(81,090)

3,250,667

13,517

9,399

5,680

3,279,264

Net carrying amount at end of year

* Refer to note 13(B) and (D) for further information on the valuation process.

D. Property, plant and equipment Acquisitions and capitalisation All items of property, plant and equipment are recognised initially at cost. Subsequent to initial recognition, certain classes of assets are revalued in accordance with the Corporation’s revaluation policies (see fair value below).

Cost is the amount of cash or cash equivalents paid or other consideration given to acquire the asset, including costs that are directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended.

Items costing greater than $500 individually and having a minimum expected operational life of over one year are capitalised.

The Corporation recognises the entire infrastructure system as one asset, comprising the entire water network regardless of the type of water that the network is managing at the various stages of its cycle.

77

Financial performance

In respect of system assets constructed by the Corporation for its own use, cost includes: • Costs associated with the design of the asset • Materials used in construction • Direct labour and an appropriate proportion of overhead costs • Contractors’ services • Major inspection costs • An estimate, where relevant, of the costs to dismantle, decommission and remove the assets and restore the site on which it is located.

System assets are capitalised as completed assets when each facility, or operating unit within a facility, becomes operational and available for use.

Assets acquired at no cost are initially recognised at their fair value at the date of acquisition.

In line with AASB 123 Borrowing Costs, the Corporation capitalises borrowing costs which are directly attributable to the acquisition or construction of a qualifying asset. The interest rate which has been used to capitalise borrowing costs is currently 4.59% (2023: 4.41%). This rate is based on the total cost of debt which is inclusive of a Government Guarantee Fee (GGF).

Fair value The Corporation values its non-current assets in accordance with AASB 116 Property, Plant and Equipment, AASB 13 Fair Value Measurement and NSW Treasury’s Accounting Policy TPP21-09 Valuation of Physical NonCurrent Assets at Fair Value. System assets are valued at fair value using the income approach. Valuations are performed with sufficient regularity to ensure that the carrying amount does not differ materially from the asset’s fair value at reporting date. General support and work in progress are valued at cost as their carrying amounts closely approximate their fair values.

AASB 13 determines fair value to be an exit price and one that a market participant would pay in an orderly transaction. Assumptions that are included in determining the most appropriate measure of fair value include: • The principal or most advantageous market in which an orderly transaction would take place for the asset/(liability) • The highest and best use of the asset/(liability) • If the asset is used in combination with other assets or on a stand-alone basis.

Non-operational land and buildings are comprehensively valued by independent valuers every three years.

During the interim years between comprehensive external valuations, a review of current market conditions is undertaken to identify if there has been a material change in the carrying values of non-operational land and buildings. The fair value of non-operational land and buildings are adjusted and recognised in the Statement of Financial Position when a material change is identified.

For each asset subject to valuation, revaluation increments are credited to the asset revaluation reserve through the Statement of Other Comprehensive Income. Where a revaluation decrement or impairment loss reverse a revaluation increment previously credited to the asset revaluation reserve, the revaluation decrement or impairment loss is debited to that reserve. In other cases the decrement or impairment loss is recognised in the Income Statement.

Where assets have been revalued, the potential effect of the capital gains tax on disposal has not been taken into account in the determination of the revalued carrying amount. Where it is expected that a liability for capital gains tax will arise, this expected amount is disclosed by way of note.

Any gain or loss on the disposal of revalued assets is determined as the difference between the carrying value of the asset at the time of disposal and the proceeds from disposal, and is included in the Income Statement.

It is policy to transfer the amounts included in the revaluation reserve in respect of those assets to retained earnings.

The Corporation assesses, at each reporting date, whether there is an indication that an asset may be impaired.

If any indication exists, or when annual impairment testing for an asset is required, the Corporation estimates the asset’s recoverable amount. When the carrying amount of an asset exceeds its recoverable amount, the asset is considered impaired and written down to its recoverable amount.

Refer to note 13 for details of fair value assessment and non-current asset disclosures.

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Hunter Water - Annual Report 2024

Right-of-use assets acquired by lessees AASB 16 Leases requires a lessee to recognise a right-of-use asset for most leases. The Corporation has elected to present right-of-use assets separately in the Statement of Financial Position.

Further information on leases is contained in note 12.

Depreciation Depreciation is calculated using the straight line method on all property, plant and equipment, other than freehold land, at rates calculated to allocate their cost or revalued amounts, net of their residual values, over their estimated useful lives. Land is not a depreciable asset.

The estimated useful lives at balance date for each class of assets are stated below.

Class of fixed asset

Useful life (years)

System assets Sewer - Sewer mains

5-230

- Sewer pump stations

3-145

- Wastewater treatment works

3-175

Water - Water mains

5-155

- Water chlorinators

10-105

- Water pump stations

5-155

- Water resources

7-135

- Water treatment works

5-135

- Meters

10-50

- Recycled water

10-125

- Stormwater

10-150

General support - Fleet

2-45

- General equipment

5-50

Buildings

5-140

The assets’ useful lives are reviewed and adjusted if appropriate, to reflect the composition of the asset base at each balance date. There were no material changes made to the useful lives of property, plant and equipment during the current year (2023: nil).

79

Financial performance

Note 11. Intangible assets A. Intangible assets Easements $’000

Software $’000

Environmental credits $’000

Other $’000

Work in progress $’000

Total $’000

3,725 3,725

26,878 26,878

2,677 2,677

3,059 3,059

20,195 20,195

53,858 2,677 56,535

3,725 3,725

25,881 25,881

2,682 2,682

2,116 2,116

22,834 22,834

54,556 2,682 57,238

3,725 3,725

25,881 25,881

2,682 2,682

2,116 2,116

22,834 22,834

54,556 2,682 57,238

3,737 3,737

22,613 22,613

2,591 2,591

1,477 1,477

25,205 25,205

53,032 2,591 55,623

At 1 July 2022 Cost Fair value - market approach At 30 June 2023 Cost Fair value - market approach At 1 July 2023 Cost Fair value - market approach At 30 June 2024 Cost Fair value - market approach

Refer to note 11(B) and (C) for reconciliations in movement of intangible assets.

B. Reconciliations Reconciliations of the carrying amounts of each class of intangible assets at the beginning and end of the current financial year (excluding work in progress) are set out below: Easements $’000

Software $’000

Environmental credits $’000

Other $’000

Total $’000

Year ended 30 June 2024 Gross carrying amount Accumulated amortisation and impairment Net carrying amount as at 30 June 2024

3,737 3,737

68,255 (45,641) 22,613

2,591 2,591

16,892 (15,415) 1,477

91,474 (61,056) 30,418

Net carrying amount at start of year Additions - acquired separately Additions - internal development Disposals Amortisation expense Net carrying amount at end of year

3,725 12 3,737

25,881 3,831 700 (7,799) 22,613

2,682 201 (292) 2,591

2,116 38 (678) 1,477

34,404 3,881 901 (292) (8,476) 30,418

80

Hunter Water - Annual Report 2024

C. Reconciliations Reconciliations of the carrying amounts of each class of intangible assets at the beginning and end of the previous financial year (excluding work in progress) are set out below: Easements $’000

Software $’000

Environmental credits $’000

Other $’000

Total $’000

Year ended 30 June 2023 Gross carrying amount Accumulated amortisation and impairment Net carrying amount as at 30 June 2023

3,725 3,725

69,358 (43,477) 25,881

2,682 2,682

17,160 (15,043) 2,116

92,925 (58,520) 34,404

Net carrying amount at start of year Additions - acquired separately Additions - internal development Disposals Revaluation increment/(decrement)* Amortisation expense Net carrying amount at end of year

3,725 3,725

26,878 3,667 1,657 (6,322) 25,881

2,677 111 (187) 81 2,682

3,059 (943) 2,116

36,340 3,667 1,768 (187) 81 (7,265) 34,404

*Refer to note 13(B) and (D) for further information on the valuation process.

D. Intangible assets Intangible assets consist of easements, software, environmental credits and other intangible assets.

Consistent with NSW Treasury policy, easements (the right of access over land) are recognised as intangible assets and are not amortised. Software that is classified as an intangible asset is amortised (generally over five years). Environmental credits are recognised as intangible assets and not amortised as they are deemed to have an indefinite useful life.

Intangible assets consisting of easements, software, other intangibles and purchased environmental credits are initially recognised at cost. All other environmental credits are initially recorded at fair value. After initial recognition environmental credits are carried at fair value using the market approach in accordance with AASB 13 Fair Value Measurement. Easements, software, other intangibles and work-in-progress are not subject to fair value revaluations as their carrying amounts closely approximate their fair value.

The Corporation recognises expenditure in relation to projects that are externally hosted on cloud computing arrangements in accordance with the March 2021 IFRS Interpretations Committee agenda decision on Configuration or Customisation Costs in a Cloud Computing Arrangement. Expenditure that does not meet the criteria of an asset is expensed as it is incurred. The Corporation has continued to assess the current categorisation of cloud computing capital projects and work-in-progress expenditure as well as expenditure allocated to the fixed asset register for the year ended 30 June 2024.

Research expenditure is recognised as an expense as incurred.

Costs incurred during the development phase of projects are capitalised when: • It is probable that the project will result in future economic benefits • The project is technically or commercially feasible • Its costs can be measured reliably • There are sufficient resources to complete development.

If development costs are capitalised they are recorded as intangible assets and amortised from the point at which benefits are recognised on a straight-line basis over their useful life, which is generally five years.

Refer to notes 10 and 13 for details on fair value assessment.

Refer to notes 10 and 13 for details of fair value non-current asset disclosures.

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Financial performance

Note 12. Leases The Corporation leases various assets including property, fleet vehicles and land. Lease contracts are typically made of fixed periods of three to fifteen years, but may have extension options. Lease terms are negotiated on an individual basis and contain varying range of contract terms and conditions. The lease agreements do not impose any covenants, but leased assets may not be used as security for borrowing purposes. The Corporation does not provide residual value guarantees in relation to leases.

Extension and termination options are included in a number of lease contracts. These terms are used to maximise operational flexibility in terms of managing contracts. Extension and termination options held are exercisable only by the Corporation and not by the respective lessor. In determining the lease term, management considers all facts and circumstances that create an economic incentive to exercise an extension option, or not exercise a termination option. Extension options are only included in the lease term if the lease is reasonably certain to be extended. The assessment is reviewed if a significant event or a significant change in circumstances occurs which affects this assessment and this is within the control of the lessee.

The Corporation has elected to recognise payments for short-term leases and low value leases as expenses on a straight-line basis, instead of recognising a right-of-use asset and lease liability. Short-term leases are leases with a lease term of 12 months or less. Low value assets are assets with a fair value of $10,000 or less when new.

Right-of-use assets under leases

Balance as at 1 July 2023 Additions Depreciation expense Remeasurement Balance as at 30 June 2024

Fleet $’000 2,648 4,263 (2,144) 4,767

Buildings $’000 18,861 (1,737) 225 17,349

Land $'000 185 (18) 167

Total $’000 21,509 4,447 (3,900) 225 22,283

Balance as at 1 July 2022 Additions Depreciation expense Remeasurement Balance as at 30 June 2023

Fleet $’000 3,412 1,408 (2,172) 2,648

Buildings $’000 27,195 (1,954) (6,380) 18,861

Land $'000 -

Total $’000 30,607 1,408 (4,126) (6,380) 21,509

Lease liabilities The following table presents liabilities under leases: 2024 $’000 27,858 4,405 1,704 (5,245) 225

2023 $’000 33,872 1,357 1,566 (5,057) (3,880)

28,947

27,858

Current

3,000

2,445

Non-current

25,947

25,413

28,947

27,858

Notes Balance as at beginning of the year Additions Interest expense Payments Remeasurement Balance as at end of the year

15

Represented by:

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Hunter Water - Annual Report 2024

The following amounts were recognised in the Income Statement during the period in respect of leases where the Corporation is the lessee: 2024 $’000

2023 $’000

Depreciation expense of right-of-use assets

4(a)

3,900

4,126

Interest expense on lease liabilities

4(b)

1,704

1,566

Expense relating to short-term leases

3

-

197

5,603

5,889

Total amount recognised in the Income Statement

The Corporation had total cash outflows for leases of $5.8m including GST in the 2023-24 financial year (2023: $5.8m).

Recognition and measurement The Corporation assesses at contract inception whether a contract is or contains a lease as per AASB 16 Leases. That is, if the contract conveys the right to control the use of an identified asset for a period of time in exchange for consideration.

The Corporation recognises lease liabilities to make lease payments and right-of-use assets representing the right to use the underlying assets, except for short-term leases and leases of low-value assets.

A. Right-of-use assets The Corporation recognises right-of-use assets at the commencement date of the lease (i.e. the date the underlying asset is available for use). Right-of-use assets are initially measured at the amount of initial measurement of the lease liability (refer B below), adjusted by any lease payments made at or before the commencement date and lease incentives, any initial direct costs incurred, and estimated costs of dismantling and removing the asset or restoring the site.

Right-of-use assets are depreciated on a straight-line basis over the shorter of the lease term and the estimated useful life of the assets, as follows: • General support - Fleet vehicles 3-7 years • Building 15 years • Land 15 years If ownership of the leased asset transfers to the Corporation at the end of the lease term or the cost reflects the exercise of a purchase option, depreciation is calculated using the estimated useful life of the asset.

Right-of-use assets are also subject to impairment. The Corporation assesses, at each reporting date, whether there is an indication that an asset may be impaired. If any indication exists, or when annual impairment testing for an asset is required, the Corporation estimates the asset’s recoverable amount. When the carrying amount of an asset exceeds its recoverable amount, the asset is considered impaired and is written down to its recoverable amount. After an impairment loss has been recognised, it is reversed only if there has been a change in the assumptions used to determine the asset’s recoverable amount. The reversal is limited so that the carrying amount of the asset does not exceed its recoverable amount, nor exceed the carrying amount that would have been determined, net of depreciation, had no impairment loss been recognised for the asset in prior years. Such reversal is recognised in the net result.

83

Financial performance

B. Lease liabilities At the commencement date of the lease, the Corporation recognises lease liabilities measured at the present value of the lease payments to be made over the lease term. Lease payments include: • Fixed payments (including in substance fixed payments) less any lease incentives receivables • Variable lease payments that depend on an index or a rate.

Variable lease payments that do not depend on an index or a rate are recognised as expenses in the period in which the event or condition that triggers the payment occurs.

The lease payments are discounted using the interest rate implicit in the lease.

If that rate cannot be readily determined the lessee’s incremental borrowing rate is used, being the rate that the Corporation would have to pay to borrow funds necessary to obtain an asset of similar value to the right-of-use asset in a similar economic environment with similar terms, security and conditions.

After the commencement of the lease, the amount of the lease liabilities are increased to reflect the accretion of interest and reduced for the lease payments made. In addition, the carrying amount of lease liabilities are remeasured if there is a modification, a change in the lease terms, a change in the lease payments (e.g. changes to future payments resulting from a change in an index or rate used to determine such lease payments) or a change in assessment of an option to purchase the underlying asset.

The Corporation’s lease liabilities are included in borrowings (refer to note 15).

Note 13. Fair value measurement of non-financial assets A. Fair value hierarchy

Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. There are three approaches to calculating fair value: • The market approach, where fair value is determined using prices and other relevant information generated by market transactions involving identical or comparable assets or groups of assets.

• The income approach, where fair value is determined by converting future cash flows to a single current (i.e. discounted) amount.

• The cost approach, where fair value is determined by calculating the current replacement cost of an asset, which represents the amount that would be required currently to replace the service capacity of an asset.

Fair value measurement is classified into three levels of a hierarchy based on the inputs used: • Quoted prices in active markets (level 1) • Other observable inputs (level 2) • Unobservable inputs (level 3).

System assets Land and buildings

Level 2 $’000 14,269

Level 3 $’000 3,368,432 -

Total fair value $’000 3,368,432 14,269

Environmental credits

2,591

-

2,591

16,860

3,368,432

3,385,292

At 30 June 2024

Fair value at the end of the year

Transfers into and out of fair value hierarchy levels are recognised at the end of the reporting period.

There were no transfers between level 1 or 2 during the period.

For transfers in and out of level 3 measurements see (c) below.

At 30 June 2023 System assets Land and buildings Environmental credits Fair value at the end of the year

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Hunter Water - Annual Report 2024

Level 2 $’000 15,079 2,682 17,761

Level 3 Total fair value $’000 $’000 3,250,667 3,250,667 15,079 2,682 3,250,667 3,268,428

B. Valuation techniques, inputs and processes Asset category

System asset

Fair value approach

Inputs into fair value assessment

At initial recognition fair value is based on a cost approach.

Income approach adopted for subsequent measurement is based on future cash-flows.

At initial recognition fair value is based on a cost approach.

For subsequent measurement, the most recent Land and buildings external expert revaluation is based on market (non-operational) conditions in an active market as undertaken in 2021-22. The Corporation annually reviews current market conditions to identify if there has been a material change in fair value.

Environmental credits

At initial recognition fair value is based on a market approach with the exception of purchased environmental credits which are initially recorded at cost.

For subsequent measurement, valuation based on an active market and similar assets (not identical).

Income approach is adopted by discounting future cash-flows expected to be generated from the use of these assets. No active market exists for these assets.

Level 3 input Market approach is adopted based on the external expert valuations undertaken in 2021-22. An active property market exists in the regions that land and buildings are held. Valuation based on market prices from observable inputs from comparable assets.

Level 2 input Market approach is based on an active environmental credit market. Valuation based on market prices from observable inputs from comparable assets in an active market.

Level 2 input

C. Reconciliation of recurring level 3 fair value measurements

Fair value as at beginning of the year Additions Disposals Revaluation increments/(decrements) Depreciation/amortisation Transfers to Level 2 Fair value as at end of the year

2024 $’000

2023 $’000

3,250,667 138,778 (1,662) 63,662 (83,009) (6) 3,368,432

2,959,466 150,848 (1,210) 217,588 (76,024) 3,250,667

Transfer between level 2 and 3 measurements Transfer of assets occurred from non-system land and buildings (level 2) to system assets (level 3) during 202324.

D. Measurement of fair value The following tables summarises the quantitative information about the significant unobservable inputs in recurring level 3 fair value measurements.

Description System assets

Fair value at 30 June 2024 $'000 3,368,432

85

Financial performance System assets - unobservable input item

30 June 2024 Calculation of fair value

Relationship of unobservable inputs to fair value

Time period

Forecast cash flows for a seven year period with the Regulated Asset Base (RAB) as the terminal value in year seven.

The terminal value reflects the ability of the CGU to operate into perpetuity.

Real discount rate

Post-tax real discount rate: 2.8% (2023: 2.8%)

The higher the discount rate, the lower the fair value.

Estimates of future revenues

Estimates of revenue streams have been based on the Corporation’s 2024-25 Business Plan which was submitted to NSW Treasury in July 2024.

The higher the discounted future revenues, the higher the fair value.

Operating expenditure is as per the 202425 Business Plan.

Changes in expenditure have little effect on asset values as it has been assumed that future expenditure will be recovered in future IPART pricing determinations.

Capital expenditure is as per the 2024-25 Business Plan

Changes in capital expenditure have little impact on asset values as the increase capital outflows is offset by an increase in revenue (‘return on’ and ‘return of’ capital building block allowances) and a higher RAB terminal value.

Estimates of future expenditure

i. The Corporation adopts the income approach to determine the fair value of its property, plant and equipment under AASB13 Fair Value Measurement. The income approach is a present value technique that takes into account the future cash flows that a market participant would expect to receive from holding the asset. This approach is used as there is no active market against which the Corporation’s asset base could be readily valued against. The fair value has been estimated using a seven year Discounted Cash Flow (DCF) analysis, with the RAB as the terminal value in year seven. Significant assumptions underpinning the modelling process have been based on the 2024-25 Business Plan. Estimates of future cash-flows have been discounted to present value at a real post-tax discount rate of 2.8%.

The Corporation’s Cash Generating Unit (CGU) includes all assets with the exception of non-operational land, non-operational buildings, right-of-use assets and environmental credits, which are valued separately. Each asset in the main CGU is reliant on the other to generate cash inflows for the Corporation.

Outcomes from the Corporation’s fair value model are sensitive to variations in the forecast expenditure and expected rate of return and as such, revaluation outcomes can vary. In 2023-24 the Corporation’s fair value increment totalled $63.7m (2023: $217.6m increment) being the difference between the written down value of the Corporation’s fixed assets and the present value of cash flows. This adjustment was made to the asset carrying amounts.

Sensitivity analysis was undertaken on two key components within the valuation model being the pricing weighted average cost of capital return (WACC) and the discount rate. The results of this analysis with all other inputs remaining unchanged is summarised below. After assessment of the sensitivity analysis it was determined that if these movements did occur there would be no material impact on the Income Statement.

Change in valuation

Revenue cashflows (30 basis point increase change in WACC) Discount rate (30 basis point increase)

2024 $m

2023 $m

66

61

(83)

(77)

ii. There is not an open market for the sale of infrastructure assets owned by the Corporation. It is not envisaged that there will be significant variation in the assumptions noted above.

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Hunter Water - Annual Report 2024

Note 14. Trade and other payables Notes Current Trade creditors Deposits received for services Accrued expenses Accrued employee benefits Contractual liabilities

2024 $’000

2023 $’000

18,544 13,499 67,083 3,400 10,459 112,984

22,416 9,973 73,485 3,593 10,965 120,432

These amounts represent liabilities for goods and services provided to the Corporation prior to the end of the financial year which are unpaid. Payables are recognised at cost, which is considered to approximate amortised cost due to the short-term nature of payables. They are not discounted as the effect of discounting is not material.

Trade creditors are paid according to contract terms, the majority being within 30 days.

Details regarding market risk, liquidity risk and credit risk from financial instruments are disclosed in note 27.

Contractual liabilities relate to consideration received in advance from customers in respect of tariff services and usage charges and will be recognised as revenue when the services are performed. The balance of contract liabilities at 30 June 2024 is expected to be recognised as revenue in the 2024-25 financial year.

Note 15. Borrowings 2024 $’000

2023 $’000

17,725 1,880,580 28,947

1,250 1,753,390 27,858

1,927,252

1,782,498

339,450 1,587,802

294,036 1,488,462

1,927,252

1,782,498

Changes in liabilities arising from financing activities Total interest-bearing liabilities at the beginning of the year Net cash flows from proceeds/(repayments) of borrowings Net cash flows from proceeds/(repayments) of lease liabilities Movement in settlement of deferred interest on borrowings Movement in settlement of deferred interest on leases liabilities

1,782,498 131,475 (3,542) 12,190 4,631

1,669,294 109,579 (3,535) 9,639 (2,479)

Total interest-bearing liabilities at the end of the year

1,927,252

1,782,498

Notes Overdraft Other loans Lease liability

Represented by: Current Non-current

12

The Corporation borrows through NSW Treasury Corporation (TCorp) in the form of liquid and marketable TCorp instruments. As part of its debt management activities, NSW TCorp act as the Debt Liability Advisor for the Corporation’s debt portfolio.

Borrowings are classified as current when they are due to be settled within 12 months from reporting date.

The Corporation has an overdraft facility with NSW TCorp of $50m (2023: $50m) of which $17.7m was used at 30 June 2024 (2023: $1.3m).

As at 30 June 2024, the NSW Treasurer has approved funding of up to $2,350m with NSW TCorp (2023: $2,000m). The Corporation’s borrowings total $1,881m (current capital value) (2023: $1,753m), and $1,950m (face value) (2023: $1,820m). Funding approval is based on the capital value of borrowings.

87

Financial performance

The Corporation has a purchase card facility with Citibank which has a spend limit of $0.2m at 30 June 2024.

The borrowings are classified as non-trading liabilities and are unsecured.

Details regarding market risk, liquidity risk and credit risk from financial instruments are disclosed in note 27.

Borrowings classified as financial liabilities are measured initially at cost, being the fair value of consideration received less any transaction costs associated with the borrowing. Subsequent to initial recognition, borrowings are stated at amortised cost using the effective interest method.

Lease liabilities are determined in accordance with AASB 16 Leases. Lease liabilities are disclosed as borrowings at balance date.

Note 16. Provisions

Current Employee benefits - short term Employee benefits - long term* Other Non-current Employee benefits Restoration Other *Employee benefits expected to be settled after 12 months

2024 $’000

2023 $’000

1,290 20,856 9,060

688 19,510 4,929

31,206

25,127

36,784 118 -

36,558 75 1,856

36,902

38,489

12,999

12,265

Movement in provisions (other than employee benefits) Movements in each class of provision during the financial year, other than employee benefits, are set out below:

Balance as at 1 July 2023 Additional provisions recognised Amounts used during the period Balance as at 30 June 2024

Restoration $'000

Other $'000

Total $'000

75 43 118

6,785 6,893 (4,617) 9,060

6,860 6,936 (4,617) 9,179

Represented by: Current Non-current

88

Hunter Water - Annual Report 2024

-

9,060

9,060

118

-

118

118

9,060

9,179

A. Employee benefits Short-term obligations (i) Wages and salaries, annual leave and sick leave Liabilities for salaries and wages (including non-monetary benefits) and accumulating sick leave that are expected to be settled wholly within 12 months after the end of the period in which the employees render the service are recognised and measured in respect of employees’ services up to the reporting date at undiscounted amounts of the benefits.

The provision for parental leave represents accumulated paid parental leave entitlements which are expected to be settled within 12 months after the end of the reporting period. Paid parental leave is recognised in accordance with AASB 119 Employee Benefits.

The provision for sick leave represents 50% of the value of untaken leave accrued by wages employees prior to 15 February 1993.

The outstanding amounts of payroll tax, workers compensation insurance premiums and fringe benefits tax, which are consequential to employment, are recognised as liabilities and expenses where the employee benefits to which they relate have been recognised.

Annual leave that is not expected to be settled wholly before twelve months after the end of the annual reporting period in which the employees render the related service is measured at present value in accordance with AASB 119 Employee Benefits. Actuarial advice obtained by NSW Treasury has confirmed the use of a nominal approach for the annual leave on annual leave liability. In accordance with NSW Treasury Circular TC24-03 Accounting for Long Service Leave and Annual Leave a factor of 8.4% of the nominal value of annual leave has been used to calculate the present value of the annual leave liability. The Corporation has assessed that there is no material difference in the nominal approach plus the 8.4% factor compared to a discounted rate to determine the net present value of this leave liability. The discount rate used in this assessment was 3.5% (2023: 2.5%).

Other long-term employee benefit obligations (ii) Long service leave The liability for long service leave is recognised as an employee benefit and is measured as the present value of expected future payments to be made in respect of services provided by employees up to the reporting date.

Consideration is given to expected future salary and wage levels, trends of employee departures and periods of service. Non-current expected future payments are discounted using the applicable corporate bond rate. (iii) Termination benefits Termination benefits are employee benefits payable as a result of the Corporation’s decision to terminate an employee’s employment before the normal retirement date or an employee’s decision to accept voluntary redundancy in exchange for those benefits.

A liability and expense for redundancy benefits are recognised when there is a demonstrated commitment to provide termination benefits to affected employees. This is usually when specific employees affected by restructures have elected to take redundancy termination benefits as at the reporting date. Earlier recognition via a general provision is only recognised when a detailed formal plan has been approved and communicated to employees and unions.

The liability for redundancy benefits for specific employees that have accepted redundancy is measured at the calculated entitlement that will be paid to those employees. This is usually in the following reporting period and thus is not discounted. For a general provision, an estimate is calculated on the basis of the number of employees expected to accept an offer of redundancy in accordance with the formal detailed plan. The liability is only discounted if termination benefits are to fall due more than 12 months after the reporting date. (iv) Retirement benefit obligations Employees within the Corporation are members of either defined benefit superannuation funds or defined contribution superannuation funds.

Defined contribution superannuation schemes The Corporation contributes to the defined contribution superannuation schemes. Contributions to these schemes are recognised in the profit or loss as incurred. The liability recognised at the reporting date represents the contributions to be paid in the following month that relate to the period up to reporting date.

89

Financial performance

Defined benefit superannuation schemes The defined benefit superannuation funds provide defined lump sum benefits based on years of service and final average salary. The Corporation contributes to three defined benefit superannuation schemes in the NSW public sector Pooled Fund. These are: State Superannuation Scheme (SSS), State Authorities Superannuation Scheme (SASS) and State Authorities Non-Contributory Superannuation Scheme (SANCS).

The Corporation’s net obligation in respect of these schemes is calculated separately for each scheme by estimating the amount of future benefit that employees have earned in return for their service in the current and prior reporting periods. That benefit is discounted to determine its present value and the fair value of any scheme assets is deducted.

Where the present value of the defined benefit obligation in respect of a scheme exceeds the fair value of the scheme’s assets, a liability for the difference is recognised in the Statement of Financial Position. Where the fair value of a scheme’s assets exceeds the present value of the scheme’s defined benefit obligation, an asset is recognised in the Statement of Financial Position.

Refer to note 21 for more details of the Corporation’s defined benefit superannuation schemes.

B. Restoration provisions

The Corporation has recognised a non-current restoration provision for $0.1m (2023: $0.1m) for the year ended 30 June 2024. The restoration provision exists in relation to a present obligation to make-good a right-ofuse lease asset at the end of the lease term. The amount recognised is measured at the present value of the estimated costs to settle the obligation.

C. Other provisions Other provisions are recognised when the Corporation has a present obligation, legal or constructive, as a result of a past event, it is probable that the Corporation will be required to settle the obligation, and a reliable estimate can be made. At 30 June 2024 other provisions include a provision for developer delivered infrastructure, a provision for a contractual obligation on a large infrastructure project and a provision for a claim related to a wastewater treatment works upgrade project.

The provision for developer delivered infrastructure relates to the Corporation’s investment in regional assets to support urban development in key growth assets. The provision exists for amounts which are to be repaid to developers once certain contract criteria are met. The total provision at 30 June 2024 is $3.3m (2023: $6.8m).

For the year ended 30 June 2024 a provision of $3.0m was raised for an obligation on a large infrastructure project, with the payment subject to contract award. In addition, a provision of $2.8m was raised for a variation claim related to a wastewater treatment works upgrade project. The Corporation has deemed both payments to be probable and the amounts can be reliably measured.

Note 17. Share capital 2024 $’000

2023 $’000

At 1 July: ordinary shares each fully paid

119,239

119,239

At 30 June: ordinary shares each fully paid

119,239

119,239

The Corporation’s two shareholders at 30 June 2024 were: • The Minister for Finance • The Treasurer Each shareholder holds their shares non-beneficially on behalf of the NSW Government. The shares entitle the NSW Government to a dividend from the Corporation, the amount of which is determined as part of the annual process of negotiating and agreeing the Corporation’s Statement of Corporate Intent with the shareholders.

Shares issued and fully paid at 30 June 2024 total 119,238,836 (2023: 119,238,836).

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Hunter Water - Annual Report 2024

Note 18. Reserves and retained earnings Notes

2024 $’000

2023 $’000

666,395 666,395

615,485 615,485

A. Reserves Asset revaluation

The asset revaluation reserve is used to record increments and decrements on the revaluation of non-current assets. Refer to note 10.

Movement in reserves

Asset revaluation Balance at beginning of year Asset revaluation increments/(decrements) from revaluations System assets Environmental credits Total revaluation increments/(decrements) Transfer of reserve on disposal Total transfers from revaluation reserve Total revaluation reserve increment/(decrement)

615,485

464,254

63,662 63,662 9,065 9,065 72,728

217,588 81 217,669 (1,624) (1,624) 216,046

(21,818)

(64,814)

Total tax effect on revaluation reserve

(21,818)

(64,814)

Closing balance at end of the year

666,395

615,485

777,097 49,780 (9,065) 40 (35,420) 782,430

756,582 40,241 1,624 5,500 (26,850) 777,097

Tax effect - deferred tax liability on revaluation reserve

5(c)

B. Retained earnings Retained earnings as at the beginning of the year Net profit Transfer from revaluation reserve to retained earnings Net income/(loss) recognised direct in equity Dividends declared Retained earnings as at end of the year

6

91

Financial performance

Note 19. Statement of Cash Flows - operating activities Notes

2024 $’000

2023 $’000

49,780

40,241

Reconciliation of profit after income tax to the net cash flows from operating activities: Net profit for the year from operations Net superannuation (income)/expense

4

1,956

2,225

Revaluation (increment)/decrement

4

223

(254)

Depreciation and amortisation

4

101,316

92,481

Amortisation of deferred discounts on loans (non-cash)

4

11,663

8,794

2,196

729

(31,221)

(27,406)

(201)

(111)

(Increase)/decrease in trade debtors

(2,112)

(5,486)

(Increase)/decrease in inventories

(300)

(226)

(Increase)/decrease in other operating assets

(35)

(765)

Increase/(decrease) in trade creditors

(5,248)

8,444

Increase/(decrease) in other operating liabilities

5,552

5,798

(Decrease)/increase in provision for income taxes payable

9,874

(6,060)

Increase/(decrease) in net deferred tax liabilities (recognised in the Income Statement)

(3,785)

4,613

(6,030)

(3,606)

274

(288)

133,905

119,124

(Profit)/loss on disposal of non-current assets Capital asset (non-cash) contributions

2

Renewable energy certificates received Change in operating assets and liabilities:

(Increase)/decrease in capitalised borrowing costs

4

(Decrease)/increase in other provisions Net cash inflow from operating activities

Note 20. Contractual commitments 2024 $’000

2023 $’000

Aggregate capital expenditure contracted for at balance date but not recognised as liabilities: Payable within one year

79,765

131,995

Payable later than one year but not later than five years

6,598

14,454

15

-

86,378

146,449

Payable later than five years

GST component of total contractual commitments for the Corporation at 30 June 2024 totals $7.9m (2023: $13.3m).

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Hunter Water - Annual Report 2024

Note 21. Defined benefit superannuation A. Superannuation plan All employees are entitled to benefits on retirement, disability or death. The defined benefit superannuation schemes are administered by Mercer Consulting (Australia) Pty Ltd and provide defined benefits based on years of membership and final average salary. All funds are invested at arm’s length through independent fund managers. Employees contribute to the plans at various percentages of their wages and salaries. The Corporation also contributes to these schemes.

The Corporation contributes to the following defined benefit superannuation schemes which are held in trust within the NSW public sector Pooled Fund. These defined benefit schemes are: • State Authorities Superannuation Scheme (SASS) • State Superannuation Scheme (SSS) • State Authorities Non-contributory Superannuation Scheme (SANCS).

These schemes are all defined benefit schemes with at least a component of the final benefit being derived from a multiple of member salary and years of membership. Members receive lump sum or pension benefits on retirement, death, disablement and withdrawal. All of these schemes are now closed to new members.

The schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916, State Authorities Superannuation Act 1987, Police Regulation (Superannuation) Act 1906, State Authorities Non-Contributory Superannuation Act 1987, and their associated regulations.

The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth Superannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds as complying funds for concessional taxation and superannuation guarantee purposes.

Under a Heads of Government agreement, the New South Wales Government undertakes to ensure that the Pooled Fund will conform with the principles of the Commonwealth’s retirement incomes policy relating to preservation, vesting and reporting to members and that members’ benefits are adequately protected.

The New South Wales Government prudentially monitors and audits the Pooled Fund and the Trustee Board activities in a manner consistent with the prudential controls of the SIS legislation. These provisions are in addition to other legislative obligations on the Trustee Board and internal processes that monitor the Trustee Board’s adherence to the principles of the Commonwealth’s retirement incomes policy.

An actuarial investigation of the Pooled Fund is performed every three years. The last actuarial investigation was performed as at 30 June 2021. The next actuarial investigation will be performed as at 30 June 2024.

The Scheme Actuary and SAS Trustee Corporation (STC) review the current contribution plan annually and may recommend changes (increases or decreases) to future contributions, as necessary. In the event that there is a surplus which is appropriate to repay to the entity given that all liabilities (including contingent liabilities) have been extinguished, legislative sign-off is required from the NSW Treasurer to approve such repayments.

The Fund’s Trustee is responsible for the governance of the Fund. The Trustee has a legal obligation to act solely in the best interests of fund beneficiaries. The Trustee has the following roles: • Administration of the Fund and payment to the beneficiaries from fund assets when required in accordance with the fund rules • Management and investment of the fund assets • Compliance with other applicable regulations.

There are a number of risks to which the Fund exposes the Employer. The more significant risks relating to the defined benefits are: • Investment risk - the risk that investment returns will be lower than assumed and the Employer will need to increase contributions to offset this shortfall • Longevity risk - the risk that pensioners live longer than assumed, increasing future pensions • Pension indexation risk - the risk that pensions will increase at a rate greater than assumed, increasing future pensions • Salary growth risk - the risk that wages or salaries (on which future benefit amounts for active members will be based) will rise more rapidly than assumed, increasing defined benefit amounts and thereby requiring additional employer contributions • Legislative risk - the risk is that legislative changes could be made which increase the cost of providing the defined benefits.

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Financial performance

The defined benefit fund assets are invested with independent fund managers and have a diversified asset mix.

The Fund has no significant concentration of investment risk or liquidity risk.

During the year ended 30 June 2024 there were no fund amendments, curtailments or settlements.

B. Reconciliation of the net defined benefit liability/(asset)

Net defined benefit liability/(asset) at the beginning of the year Current service cost Net interest on the net defined benefit liability/(asset) Actual return on fund assets less interest income Actuarial (gains)/losses arising from changes in financial assumptions Actuarial (gains)/losses arising from liability experience Employer contributions Net defined benefit liability/(asset) at end of the year

SASS $'000

SANCS $'000

SSS $'000

Total $’000 2024

Total $'000 2023

14,735 97 800 (520)

490 133 2 (30)

20,707 58 1,155 (1,554)

35,931 288 1,956 (2,104)

42,735 352 2,225 (5,082)

1,216

176

2,472

3,864

(3,681)

(506)

(212)

(1,098)

(1,816)

906

(962)

(919)

(244)

(2,125)

(1,524)

14,860

(361)

21,496

35,994

35,931

C. Reconciliation of the fair value of fund assets

Fair value of fund assets at the beginning of the year Interest income Actual return on fund assets less interest income Employer contributions Contributions by participants Benefits paid Taxes, premiums and expenses paid Fair value of fund assets at end of the year

SASS $'000

SANCS $'000

SSS $'000

Total $’000 2024

Total $'000 2023

33,231 1,781 520 962 273 (4,313) 20 32,474

3,680 214 30 919 (457) (146) 4,239

96,585 5,202 1,554 244 139 (7,854) 374 96,243

133,495 7,196 2,104 2,125 412 (12,624) 247 132,956

129,602 6,614 5,082 1,524 375 (9,538) (163) 133,495

Total $’000 2024

Total $'000 2023

D. Reconciliation of the defined benefit obligation SASS $'000 Present value of defined benefit obligations at the beginning of the year Current service cost Interest cost Contributions by participants Actuarial (gains)/losses arising from changes in financial assumptions Actuarial (gains)/losses arising from liability experience Benefits paid Taxes, premiums and expenses paid Present value of defined benefit obligations at end of the year

SANCS $'000

SSS $'000

47,966

4,170 117,291

169,426 172,337

97 2,580 273 1,216 (506) (4,313) 20 47,334

133 58 288 352 215 6,357 9,152 8,838 139 412 375 176 2,472 3,864 (3,681) (212) (1,098) (1,816) 906 (457) (7,854) (12,624) (9,538) (146) 374 247 (163) 3,878 117,738 168,949 169,426

E. Reconciliation of the effect of the asset ceiling Adjustment for effect of asset ceiling as at the beginning of the year Interest on the effect of asset ceiling Change in the effect of asset ceiling Adjustment for effect of asset ceiling at end of the year

94

Hunter Water - Annual Report 2024

SASS $'000

SANCS $'000

SSS $'000

Total $'000

-

-

-

-

-

-

-

-

-

-

-

-

F. Fair Value of fund assets All Pooled Fund assets are invested by SAS Trustee Corporation (STC) at arm’s length through independent fund managers, assets are not separately invested for each entity and it is not possible or appropriate to disaggregate and attribute fund assets to individual entities. As such, the disclosures below relate to total assets of the Pooled Fund.

Asset category Short term securities Australian fixed interest International fixed interest Australian equities International equities Property Alternatives

Total (A$'000)

Level 1 (A$'000)

Level 2 (A$'000)

Level 3 (A$'000)

2,492,529 91,776 1,026,897 6,036,366 14,849,540 2,100,819 10,459,855 37,057,781

2,284,654 4,491,341 14,704,964 2,865 21,483,824

207,875 91,776 1,015,170 1,545,025 140,680 2,864,176 5,864,702

11,726 3,896 2,100,819 7,592,814 9,709,255

Level 1 - quoted prices in active markets for identical assets or liabilities. The assets in this level are listed shares; listed unit trusts.

Level 2 - inputs other than quoted prices observable for the asset or liability either directly or indirectly. The assets in this level are cash; notes; government, semi-government and corporate bonds; unlisted trusts where quoted prices are available in active markets for identical assets or liabilities.

Level 3 - inputs for the asset or liability that are not based on observable market data. The assets in this level are unlisted property; unlisted shares; unlisted infrastructure; distressed debt; hedge funds.

Derivatives, including futures and options, can be used by investment managers. However, each manager’s investment mandate clearly states that derivatives may only be used to facilitate efficient cashflow management or to hedge the portfolio against market movements and cannot be used for speculative purposes or gearing of the investment portfolio. As such managers make limited use of derivatives.

The percentage invested in each asset class at the reporting date is: As at Short term securities Australian fixed interest International fixed interest Australian equities International equities Property Alternatives

30 June 2024 6.7% 0.2% 2.8% 16.3% 40.1% 5.7% 28.2% 100.0%

G. Fair value of fund assets All fund assets are invested by SAS Trustee Corporation at arm's length through independent fund managers.

The disclosures below relate to total assets of the Pooled Fund.

Of the direct properties owned by the Pooled Fund: • SAS Trustee Corporation occupies part of a property 100% owned by the Pooled Fund with a fair value of $285m (30 June 2023: $338m).

• Health Administration Corporation occupies part of a property 50% owned by the Pooled Fund. The Corporation vacated this property prior to 30 June 2024 (30 June 2023: $570m).

95

Financial performance

H. Significant actuarial assumptions at the reporting date As at

30 June 2024

Discount rate

5.53%

Salary increase rate (excluding promotional increases)

4.56% 24/25; 3.80% 25/26; 3.78% 26/27; 3.80% 27/28; 3.70% pa thereafter

Rate of CPI increase

4.25% 23/24; 3.00% 24/25; 2.75% 25/26; 2.50% pa thereafter

Pensioner mortality

The pensioner mortality assumptions are those that were used for the 2021 Actuarial Investigation of the Pooled Fund.

Sensitivity analysis The Corporation's total defined benefit obligation as at 30 June 2024 under several scenarios is presented below. The total defined benefit obligation disclosed is inclusive of the contribution tax provision which is calculated based on the asset level at 30 June 2024.

Scenarios A to F relate to sensitivity of the total defined benefit obligation to economic assumptions, and scenarios G and H relate to sensitivity to demographic assumptions.

Base Case Discount rate Rate of CPI increase Salary inflation rate Defined benefit obligation (A$’000)

as above as above as above 168,950 Base Case

Scenario A -0.5% discount rate as above -0.5% pa as above as above 177,285

Scenario B +0.5% discount rate as above +0.5% pa as above as above 161,250

Scenario C +0.5% rate of CPI increase

Scenario D -0.5% rate of CPI increase

Discount rate

as above

as above

as above

Rate of CPI increase

as above

as above +0.5% pa

as above -0.5% pa

Salary inflation rate

as above

as above

as above

Defined benefit obligation (A$’000)

168,950

177,057

161,411

Base Case

Scenario E +0.5% salary increase rate

Scenario F -0.5% salary increase rate

Discount rate

as above

as above

as above

Rate of CPI increase

as above

as above

as above

Salary inflation rate

as above

as above +0.5% pa

as above -0.5% pa

Defined benefit obligation (A$’000)

168,950

169,498

168,419

Base Case

Scenario G mortality¹

Scenario H mortality²

168,950

173,784

164,205

Defined benefit obligation (A$’000)

ssumes mortality rates, including future improvements, are as if the pensioner were 1 year younger than A actual.

2 Assumes mortality rates, including future improvements, are as if the pensioner were 1 year older than actual.

The defined benefit obligation has been recalculated by changing the assumptions as outlined above, whilst retaining all other assumptions.

1

The Trustee monitors its asset-liability risk continuously in setting its investment strategy. It also monitors cashflows to manage liquidity requirements. No explicit asset-liability matching strategy is used by the Trustee.

96

Hunter Water - Annual Report 2024

I. Funding arrangements Employer contributions to the defined benefit section of the plan are based on the recommendations of the plan’s actuary. Funding arrangements are reviewed at least every three years following the release of the triennial actuarial review. The last triennial update used to calculate the gross superannuation liability of the various defined benefit schemes was undertaken at 30 June 2021. Contribution rates are set after discussions between the employer, STC and NSW Treasury.

The objective of funding is to ensure that the benefit entitlements of members and other beneficiaries are fully funded by the time they become payable. The method used to determine the employer contribution recommendations at the last actuarial review was the Aggregate Funding Method. The method adopted affects the timing of the cost to the employer. Under the aggregate funding method, the employer contribution rate is determined so that sufficient assets will be available to meet benefit payment to existing members, taking into account the current value of assets and future contributions.

Funding positions are reviewed annually and funding arrangements may be adjusted as required after each annual review.

In accordance with AASB 1056 Superannuation Entities, the plan’s net financial position is determined as the difference between the present value of the accrued benefits and the market value of plan assets. This has been determined as at 30 June 2024 and a deficit of $13.0m (2023: $14.6m deficit) was reported for the Corporation.

SASS $’000

SANCS $’000

SSS $’000

Total $’000 2024

Total $’000 2023

Accrued benefits*

41,164

3,733

101,066

145,963

148,072

Net market value of fund assets

(32,474)

(4,239)

(96,243)

(132,956)

(133,495)

8,691

(507)

4,824

13,008

14,576

Net (surplus)/deficit

*There is no allowance for a contribution tax provision within the accrued benefits figure for AASB 1056.

Allowance for contributions tax is made when setting the contribution rates.

If a surplus exists in the employer’s interest in the Fund, the employer may be able to take advantage of it in the form of a reduction in the required contribution rate, depending on the advice of the Fund’s actuary. Where a deficiency exists, the employer is responsible for any difference between the employer’s share of fund assets and the defined benefit obligation.

The AASB 1056 deficit (surplus) is lower (higher) than the AASB 119 net defined benefit liability (asset) recognised in the Statement of Financial Position, because the expected after-tax rate of return on plan assets is typically higher than the government/corporate bond rate.

The value of vested benefits at 30 June 2024 is $147.7m.

Recommended contribution rates

Recommended contribution rates for the Corporation

SASS Multiple of Member Contributions

SANCS % of Member Salary

SSS Multiple of Member Contributions

-

-

-

97

Financial performance

J. Significant actuarial assumptions at the reporting date - AASB 1056 Superannuation Entities Weighted-Average Assumptions Expected rate of return on fund assets backing current pension liabilities

7.0% pa

Expected rate of return on fund assets backing other liabilities

6.2% pa

Expected salary increase rate (excluding promotional increases)

4.56% 24/25; 3.80% 25/26; 3.78% 26/27; 3.80% 27/28; 3.70% pa thereafter

Rate of CPI increase

3.70% for 23/24; 2.50% pa thereafter.

K. Sensitivity analysis - AASB 1056 Superannuation Entities Scenarios A to D relate to the sensitivity of the AASB 1056 liabilities to the major economic assumptions.

Base Case

Scenario A -0.5% return

Scenario B +0.5% return

7.0%/6.2%

6.5%/5.7%

7.5%/6.7%

as above as above 145,963

as above as above 151,597

as above as above 140,730

Base Case

Scenario C +0.5% rate of CPI increase

Scenario D -0.5% rate of CPI increase

7.0%/6.2%

7.0%/6.2%

7.0%/6.2%

Rate of CPI increase

as above

as above +0.5% pa

as above -0.5% pa

Salary inflation rate

as above

as above

as above

Accrued Benefits (A$'000)

145,963

151,508

140,789

Expected rates of return on Fund assets Rate of CPI increase Salary inflation rate Accrued Benefits (A$'000)

Expected rates of return on Fund assets

Expected employer contributions for the Corporation

SASS $’000

SANCS $’000

SSS $’000

Total $’000 2024

1,023

977

326

2,326

Maturity profile of defined benefit obligation

The weighted average duration of the defined benefit obligation for the Corporation is 9.9 years (2023: 10.2 years).

L. Profit or loss and other comprehensive income impact Profit or loss impact

SASS $’000

SANCS $’000

SSS $’000

Total $’000 2024

Total $’000 2023

Current service cost

97

133

58

288

352

Net interest

800

2

1,155

1,956

2,225

Profit or loss component of the defined benefit cost

897

134

1,213

2,245

2,577

SASS $’000

SANCS $’000

SSS $’000

Total $’000 2024

Total $’000 2023

Actuarial (gains) losses on liabilities

711

(36)

1,373

2,048

(2,775)

Actual return on fund assets less interest income

(520)

(30)

(1,554)

(2,104)

(5,082)

Total remeasurement in other comprehensive income

190

(66)

(180)

(56)

(7,857)

Other comprehensive income

98

Hunter Water - Annual Report 2024

Note 22. Consultancies The total amount included in operating expenditure as paid or payable to consultants engaged by the Corporation during the reporting period was $6.7m (2023: $6.9m).

Note 23. Contingent liabilities The Corporation does not have any contingent liabilities at 30 June 2024 (2023: nil).

No significant claims for damages are being negotiated at 30 June 2024 (2023: nil). This does not include matters covered by insurance.

Note 24. Auditors’ remuneration

Audit Office of New South Wales Audit of current year financial statements

2024 $’000

2023 $’000

270 270

263 263

Note 25. Related party disclosures Transactions between related parties are conducted using commercial terms and conditions no more favourable than those available to other parties unless otherwise stated.

Transactions with related parties of Directors and senior management were made under normal commercial terms and conditions no more favourable than those available to other parties and in accordance with the principles of good governance.

A. Government-related entities Government-related entities are those that are controlled, jointly controlled or significantly influenced by the NSW Government. The types of transactions and outstanding balances with Government-related entities include: Related Party

Nature of transaction/s

Note

Department of Climate Change, Energy, the Environment and Water (DCCEEW) Transport of NSW

Pensioner and exempt property rebates known as Community Service Obligations (CSO's) Government grants

NSW Premier's Department

Government grants

Note 2

NSW Treasury

Government Guarantee Fee

Note 4

Department of Regional NSW

Environmental service works

Note 10

Audit Office of New South Wales

Auditor's remuneration

Note 24

NSW Treasury Corporation

Debt and borrowing expenses

Note 2 Note 2

Note 15 and Note 4

B. Key management personnel Key management personnel (KMP) are those persons having authority and responsibility for planning, directing and controlling the activities of the Corporation, directly or indirectly, including any director (whether executive or otherwise) of the Corporation. The related parties of KMP are reviewed annually and reflect the composition of KMP across the entire reporting period.

Compensation is shown in C. for the Directors and the senior executive managers only. The NSW Legislature pays the Ministers their compensation and this is not reimbursable from the Corporation.

C. Key management personnel compensation Short term employee benefits Long term employee benefits Post employment benefits

2024 $’000 2,977 163 328 3,468

2023 $’000 2,830 147 298 3,275 99

Financial performance

Note 26. Segment information The Corporation operates in the water industry as one business segment in the provision of water and waterrelated services to its customers in Australia. It operates predominantly in the one geographical segment of the Lower Hunter Region of NSW in Australia.

Note 27. Financial instruments The Corporation is exposed to different types of risk as a result of the financial instruments (financial assets and liabilities) that it holds. These risks are managed through Board approved policies and procedures (as outlined below), review of monthly reports from NSW Treasury Corporation (NSW TCorp), regular internal audits, setting of benchmarks to facilitate performance evaluation and other internal reporting and governance mechanisms.

Financial instrument categories: Financial assets

Note

Category

Cash and cash equivalents

7

Financial assets

Trade and other receivables

8

Loans and receivables at amortised cost

Financial liabilities

Note

Category

Borrowings and lease liabilities

15

Financial liabilities measured at amortised cost

Trade and other payables

14

Financial liabilities measured at amortised cost

Treasury operations are not one of the core functions of the Corporation and due to the high level of expertise required to effectively manage financial liabilities the Corporation is provided assistance with treasury management functions via an external specialist (currently NSW TCorp). NSW TCorp act as an advisor to the Corporation and provide assistance in the management of the Corporation’s debt portfolio.

Price risk is the potential for the decline in the price of an asset or security relative to the rest of the market. The Corporation did not have any material exposure to price risk during the financial year.

Cash investments are held by the Corporation at fair value - refer to note 13 for details on fair value approaches and the fair value hierarchy. Subsequent to initial recognition, borrowings are stated at amortised cost using the effective interest method - refer to note 15 for details.

An analysis of the various risks is outlined below:

A. Market risk (i) Interest rate risk

Interest rate risk is the risk that a financial instrument’s value will fluctuate as a result of changes in market interest rates and the effective weighted average interest rates on classes of financial assets and financial liabilities. The Corporation’s debt portfolio is held at fixed interest rates with the exception of a small amount of CPI linked debt (5.2% of total debt portfolio). The $50m overdraft facility held with NSW TCorp has a floating rate.

The weighted average interest rates are shown below: Weighted average effective interest rate

2024

Floating interest rate $'000

Fixed interest rate $'000

Non interest bearing $'000

Total $'000

Financial assets Cash and cash equivalents Trade and other receivables

4.26% 8.35%

3,448 3,448

18,968 18,968

33,182 33,182

3,448 52,150 55,598

Financial liabilities Borrowings Lease liabilities Trade and other payables

2.46% 5.83% n/a

17,725 17,725

1,880,580 28,947 1,909,527

101,549 101,549

1,898,305 28,947 101,549 2,028,801

The weighted average effective interest rate on borrowings is based on the coupon rate (interest paid). The weighted average yield at 30 June 2024 was 3.19%. Both rates exclude the Government Guarantee Fee rate.

100

Hunter Water - Annual Report 2024

The comparative information with regard to the 2023 year is as follows: 2023

Weighted average effective interest rate

Floating interest rate $'000

Fixed interest rate $'000

Non interest bearing $'000

Total $'000

Financial assets Cash and cash equivalents Trade and other receivables

2.99% 4.85%

3,877 3,877

16,438 16,438

33,061 33,061

3,877 49,499 53,376

Financial liabilities Borrowings Lease liabilities Trade and other payables

2.37% 5.61% n/a

1,250 1,250

1,753,390 27,858 1,781,248

107,985 107,985

1,754,640 27,858 107,985 1,890,483

Sensitivity analysis The table below shows the effect on profit and equity after tax if interest rates at balance date had been 100 basis points higher or lower than current levels, with all other variables held constant.

Increase/(decrease) to post-tax profit

Cash and Cash Equivalents If Interest rates are 100 basis points higher If Interest rates are 100 basis points lower

Increase/(decrease) to equity

2024 $’000

2023 $’000

2024 $’000

2023 $’000

58 (58)

43 (43)

58 (58)

43 (43)

(429) 429

(568) 568

(429) 429

(568) 568

Borrowings If Interest rates are 100 basis points higher If Interest rates are 100 basis points lower

B. Liquidity risk Effective liquidity risk management involves ensuring that the Corporation has sufficient funds and cash flows to meet its obligations and commitments at any point in time. The Corporation’s liquidity is controlled through the preparation of detailed cash flows that incorporate future projections for a period of at least 10 years.

The Corporation is required to obtain approval under the Government Sector Finance Act 2018 (GSF Act) for certain financial arrangements.

When preparing the Statement of Corporate Intent, the Corporation must assess the financial arrangements that will be required for the coming years. If required, a formal request for a financial arrangement increase is submitted to the Board for endorsement and then onto the Treasurer of NSW for formal approval. At 30 June 2024 the Corporation has an approved financial arrangement (borrowing limit) under the GSF Act of $2,350m (2023: $2,000m).

Refer to note 15 for details on the Corporation’s borrowings.

In order to further manage liquidity risk, the Corporation has a $50m (2023: $50m) overdraft facility with NSW TCorp which is used to meet short-term cash flow requirements as deemed by management. Any surplus funds are invested in an at call deposit account, also held with NSW TCorp.

During the current and prior years, there were no defaults or breaches on any loans payable. No assets have been pledged as collateral. Management have assessed the Corporation’s exposure to liquidity risk as low based on prior period data, current assessment of risk, and ongoing Shareholder support. While current liabilities exceed current assets at 30 June 2024 the Corporation continues to trade as a going concern.

Liabilities are recognised for amounts due to be paid in the future for goods and services received, whether or not invoiced. Amounts owing to suppliers (which are unsecured) are settled in accordance with numerous NSW Treasury Policies, Guidelines and Circulars. TC 11-12: Payment of Accounts specifies that supplier payments are to made within 30 days unless an alternative period is provided.

101

Financial performance

The following are the contractual maturities of financial liabilities, including interest payments: Maturity dates 2024 Trade and other payables Borrowings Lease liabilities

Carrying amount $’000

Total contractual cash flows $’000

Within 1 Year $’000

Within 1-2 Years $’000

Within 2-5 Years $’000

Over 5 Years $’000

101,549 1,898,305 28,947 2,028,801

101,549 2,172,550 37,502 2,311,601

101,549 381,924 4,610 488,084

373,628 4,293 377,921

821,967 11,273 833,240

595,031 17,325 612,356

Maturity dates 2023 Trade and other payables Borrowings Lease liabilities

Total conCarrying tractual cash amount flows $’000 $’000 107,985 107,985 1,754,640 1,981,382 27,858 37,290 1,890,483 2,126,657

Within 1 Year $’000 107,985 329,732 3,951 441,668

Within 1-2 Years $’000 305,783 3,644 309,427

Within 2-5 Years $’000 762,092 9,433 771,525

Over 5 Years $’000 583,775 20,263 604,038

C. Credit risk Credit risk refers to the risk that indebted counter-parties will default on their contractual obligations, resulting in financial loss to the Corporation. Exposures to credit risk exist in respect of financial assets such as trade and other receivables, cash and cash equivalents and investments in marketable securities.

In respect of trade and other receivables, the Corporation monitors balances outstanding on an ongoing basis and has policies in place for the recovery and write-off of amounts outstanding. The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the statement of financial position. All short-term investments are held in a NSW Treasury Corporation (NSW TCorp) at call deposit account or bank term deposit. The Corporation limits its exposure to credit risk by only investing cash and cash equivalents in liquid securities with approved financial organisations, namely NSW TCorp. The Corporation does not have any material credit risk exposure to any single debtor or group of debtors under financial instruments entered into.

The only financial assets that are past due or impaired are sales receivables of the Statement of Financial Position.

Total 1

Past due but not impaired 1

Considered impaired

$'000

$'000

$'000

30- 90 days overdue

13,880

13,880

-

> 90 days overdue

5,088

4,703

385

1

he ageing analysis excludes statutory receivables and prepayments, as these are not within the scope of T AASB 7 and excludes receivables that are not past due and not impaired. Therefore, the total will not reconcile to the receivables total recognised in the Statement of Financial Position.

Note 28. Events occurring after balance date No matters or circumstances have arisen since the end of the financial year which significantly affected or may affect the operations of the Corporation, the results of those operations, or the state of affairs of the Corporation in future financial years.

End of Audited Financial Statements

102

Hunter Water - Annual Report 2024

Statement by the Accountable Authority Pursuant to section 7.6(4) of the Government Sector Finance Act 2018 (‘the Act’), I state that these financial statements:

• have been prepared in accordance with the Australian Accounting Standards and the applicable requirements of the Act, the Government Sector Finance Regulation 2024 and the NSW Treasurer’s directions, • present fairly Hunter Water Corporation’s financial position, financial performance and cash flows, and • there are reasonable grounds to believe that Hunter Water Corporation will be able to pay its debts as and when they become due and payable.

We are not aware of any circumstances, which would render any particulars included in these statements to be misleading or inaccurate.

Geoff Crowe

Darren Cleary

Interim Chair

Managing Director

Newcastle 29 August 2024

103

Call 1300 657 657, weekdays 8am-5pm 1300 657 000, 24 hours, seven days Translation service: 13 14 50 Visit 36 Honeysuckle Drive Newcastle NSW 2300 Email enquiries@hunterwater.com.au Mail Hunter Water PO Box 5171 HRMC NSW 2310 Connect hunterwater.com.au