5 Reducing the impact of drug and alcohol addictions in the Maitland Community
Hume team members are actively leading a successful community-based program to help strengthen communities to minimise the harm of drugs and addiction.
Breaking free from homelessness and addiction – David’s journey
David’s harrowing childhood and history set him up for failure. How one Hume customer defied the odds and is today experiencing the happiness and safety of a home.
New homes in development
Hume is moving quickly to fast-track developments across the Hunter, Western Sydney and the Southern Highlands
Community Notice Board
See what events and activities are happening in your area.
15 Combatting Mould – a safety liftout full of tips and advice
Record seasonal rainfall and higher than average humidity has led to health experts warning householders across NSW to keep an eye out for mould. Keep the handy lift out to know what to look for, why mould is a danger to health and how to eradicate it.
19 Money Expo
Our first Money Expo hosted in Sydney proves a huge success with customers accessing information, supports and prizes to help address cost of living challenges. 26
SDA rental properties available
Hume is one of New South Wales’ largest and most trusted providers of Specialist Disability Accommodation.
New rental tenancy regulations –pets and no grounds evictions
New rental tenancy regulations include changes to pets and eviction laws. Understanding your rights and responsibilities.
Welcome to our Winter issue
FROM HUME’S CEO BRAD BRAITHWAITE
Sadly the weather and environment are taking centre stage yet again as this winter issue went to print. Record rainfall and dangerous storms have again lashed NSW with many of our customers, particularly those in Maitland and Port Stephens, shouldering the brunt of the floods. We wanted to share information to help deal with what authorities have raised as a nasty side-effect of the wet weather – mould.
Our mould lift out has advice, tips and strategies to keep mould at bay. Also, steps to take if you do have a mould outbreak. Our homes are our safe-haven, and you and Hume share responsibility for keeping homes safe and habitable. Please follow the guidelines included to ensure you and your family stay safe and well –especially during the colder months and with more rain forecast.
I am happy to share in this issue the terrific progress we are making on our new build developments. Building
more homes is key to helping solve the housing crisis, and I’m pleased to share that we are moving ahead with urgency to ensure we have families in new homes as quickly possible. I also share another new development – a domestic violence core and cluster refuge to house women and children in Wingiecarribee, in the NSW Southern Highlands. I am proud that this is the second development of its kind aimed at supporting victims of family violence, and we hope to announce more in the future.
The Community Noticeboard is chock full of great free events and activities to enjoy during winter. We have also included lots of information on food assistance for anyone struggling. Cost of living pressures are a real and growing problem – thankfully there are services across the regions who are doing an incredible job to help. Reach out and connect with them if you need additional support.
Hume Social Customer Volunteers
Our first Customer Volunteer Information and Training session aimed at encouraging customers to get involved in the ongoing success of our food pantry and meal café; Hume Social in Telopea was a hit.
The session included how volunteers can contribute their time and what task and expectations need to be met. All customers attending where eager to complete further training and skill development as a group.
The day featured a mix of customers keen to utilise previous employment skills, creating links to their community, as well as keeping their minds active and strengthening English conversation skills.
We had our first 2 customer volunteers the very next day, assisting right from the setup to the last plate being washed. A great success and very much an enjoyable experience for all.
Please stay fire aware. Winter poses increased fire safety risks, and it’s important to keep an extra vigilant eye on heaters, candles, lithium batteries, and even mobile phone chargers.
Hume homes are fitted with life-saving smoke alarms. If for any reason you think yours is not operating – contact our repairs team. Everyone deserves peace of mind knowing that in the event of a fire, you will be alerted and can escape safely. Homes and possessions are replaceable – people are not.
I do hope you enjoy this issue and find it helpful.
Brad Braithwaite Chief Executive Officer
Combatting drug and addiction harm in the Hunter
HUME IS DEEPLY CONNECTED TO THE COMMUNITIES WE OPERATE IN AND MUCH OF OUR INCREDIBLE WORK GOES ON BEHIND THE SCENES.
We are exceptionally proud of Hume team members Richard Hershman, Nigel Woudsma and Maddison Goodridge who alongside their busy day jobs also play an integral role in strengthening and supporting their Maitland community by minimising harm and damage caused drugs and alcohol addictions.
As members of Maitland Community Drug Action Team, they are focused on:
• Establishing local, practical strategies and ideas aimed at reducing negative consequences associated with alcohol and drug use
• Focussing on the prevention of harm to self and others, rather than on the prevention of alcohol and drug use itself
• Focussing on education so informed choices can be made
• Ensuring their endeavours are built on a belief in, and respect for, the rights of people who use drugs.
Since 2020 this passionate organisation have built a team of nine members with a diverse range of expertise and experience. Their achievements so far have included:
• Distributing over 388 Wellbeing packs across four Maitland based High Schools promoting positive mental health awareness and access to AOD education and information for students and families
• Conducting ‘Reach Out’ free after school sports kids’ activities for 5–12-year-olds during Term 3 and 4 2022 in Tenambit and Woodberry. An average of 15 kids participated in each session
• Launching the Maitland Service Resource and Directory and Facebook page that has grown to 504 followers and posts reaching 15k members of the community
• Developing a library of short educational videos featuring people with lived experience of addictions to explore the physical, mental and emotional toll called Rethinking Choices AOD
• A podcast/ video series for local schools which runs over a 7-week campaign and is designed to contribute to improving community education and equity of access to services for the general public. So far, the campaign in its first three in the series has drawn over 26,000 viewings or listeners and has been nominated for 2 impact awards.
ARE YOU OR A FAMILY MEMBER OR FRIEND IN NEED OF HELP?
Alcohol and other drug Information Service 1800 250 015 ( 24 hours)
Family Drug Support 1300 368 186
To learn more #. FOLLOW US ON OUR FACEBOOK PAGE https://www.facebook.com/MaitlandCDAT
Breaking free from homelessness & addiction
DAVID’S JOURNEY
DAVID’S TENDENCY TO SHRINK BACK, TO MAKE HIMSELF LESS NOTICEABLE, IS A REFLEX BORN FROM YEARS OF HIDING FOR HIS OWN PROTECTION.
HUME CUSTOMERS COME FROM ALL WALKS OF LIFE, YET THEY SHARE A COMMON NEED: A SAFE, SECURE PLACE TO CALL HOME. A ROOF OVER YOUR HEAD IS MORE THAN JUST SHELTER —IT’S EVERYTHING. WITHOUT A HOME, THERE IS NO PRIVACY, NO ESCAPE FROM THE OUTSIDE WORLD, NO COMMUNITY, AND NO SENSE OF BELONGING.
For one Hume customer, David, rebuilding his dignity and sense of self-worth after a lifetime of housing instability, homelessness, and both physical and mental health challenges have been a courageous journey. When David greets me at his door, I meet a reserved, slightly hunched man. His posture suggests someone trying to make themselves smaller, less visible—as if he’s fading into the background, trying to be insignificant.
David’s home is modest but tidy, and his loyal Staffy, Simba, sits quietly by his side. David welcomes me inside to share his story.
He begins softly, offering a glimpse into his early childhood. His memories are of being woken in the middle of the night, urged to stay quiet and help pack up his belongings as the family moved. The reason? His parents hadn’t paid the rent— yet again. David’s childhood was a relentless cycle of shabby rentals and temporary homes.
Against all odds, David managed to survive. He made friends, found a partner, had a son, and held down jobs. Life wasn’t perfect, but it was manageable. However, everything changed in 2012 when, at the age of 32, a workplace accident turned his life upside down. While working as a concreter on a building site in Sydney’s west, a heavy concrete boom fell and struck David on the head. The impact caused severe head and back injuries, resulting in over 500 stitches to repair his face and head.
The physical toll of the injury left David stooped and twisted, with a face that bears the marks of years of pain. He looks far, far older than his 46 years. That accident not only left him physically shattered but also robbed him of his short-term memory, leaving him struggling to cope.
Things spiralled quickly. Living with constant, excruciating pain and facing the grim reality that he may never work again, David turned to drugs and gambling to numb his suffering. His relationship with his wife broke down, and she took their young son and moved interstate. David found himself homeless, spending years sleeping rough on the streets of Liverpool and Cabramatta. Occasionally, he was able to couch-surf, but only if a friend was willing to offer him a place to stay. His disabilities, along with his illiteracy, made him an easy target for exploitation, and he often fell through the cracks of support services.
AT JUST 9 YEARS OLD, HE WAS INTRODUCED TO DRUGS AND, NOT LONG AFTER, BECAME ADDICTED TO HEROIN. “I WAS ENROLLED IN OVER 20 DIFFERENT SCHOOLS. I NEVER LEARNED TO READ OR WRITE. WE NEVER STAYED IN ONE PLACE LONG ENOUGH TO SETTLE DOWN.
David recounts the fear of living on the streets, where he frequently sought safety by staying close to his only friend - another homeless man. “We were always victims of street crime, and it was safer to not be alone.”
In 2022, we came across David sleeping rough and encouraged him to connect with Hume for help. David was accepted into the Together Home program, which offered stable housing and intensive support for up to two years. That moment marked the turning point in his life.
Hume helped David apply for NDIS funding, acknowledging his physical and psychosocial disabilities. Thankfully, the application was successful. Once David graduated from the Together Home program—having maintained stable housing for two years—he was ready to take on life independently.
We helped David secure social housing and continue to check in regularly to make sure he is coping, managing his expenses and caring for his home. He has a regular support worker who assists him with day-to-day tasks, and he has his dog for company. Best of all his son visits him. I ask David what the best thing about life is right now. “I feel safe. I don’t have to worry anymore. I love my home. His journey is far from over, but thanks to the support of Hume and the NDIS, David has broken free and is no longer alone.
Are you or someone you know at risk of homelessness?
Please contact Hume Community Housing on 1800 004 300 during business hours or Link2home on 1800 152 152 outside business hours.
Pencil in
your
diary
and get
ready to Move for MADA
Hume is a supported and sponsor of Move for MADA (Maitland Against Domestic Abuse) and the popular event returns, bringing the community together once again in a powerful show of support and inspiring locals to take a stand against domestic abuse.
We come together to remember and acknowledge the impact of domestic violence in our community, and ask you to join us to run, walk or just show up to promote a safe future for our children and community.
Join Hume and MADA on Sunday July 27th for a 2km from 9am-12pm to walk, run, or stroll around Harold Gregson Park at your own pace.
Family Friendly Fun Run
Free Community & Fundraising Event
Free Family & Kids’ Activities Live Music
Food Trucks & Market Stalls
Speak with Professionals & Access Valuable Resources
STRONGER TOGETHER: Hume and Mission Australia Outreach in Action
WHEN THE NEED FOR EXTRA SUPPORT IN OUR COMMUNITIES BECOMES CLEAR, WE COME TOGETHER WITH COMPASSION AND PURPOSE. HUME’S GROWING PARTNERSHIP WITH MISSION AUSTRALIA IS A GREAT EXAMPLE, WHERE TOGETHER WE ARE MAKING A MEANINGFUL IMPACT FOR OUR CUSTOMERS EXPERIENCING RENTAL STRESS.
Over the past nine months, we have piloted monthly outreach sessions in collaboration with Mission Australia’s Southwest Sydney Homelessness Early Intervention Team, to assess and provide financial advice and brokerage support to reduce rental arrears.
This practical support has helped ease financial pressure, reduce rent arrears, establish compliant repayment plans, and most importantly, support customers to sustain their tenancies. Beyond the dollars, it’s also about dignity - providing space for honest conversations, tailored support, and a clear path forward.
“After being nominated by my Neighbourhood Officer, Chris, the process of engaging with Mission Australia at the Hume office was so easy. The Outreach Case Officer was understanding and made it comfortable to talk about my financial situation. While I hoped for some assistance, I didn’t expect to receive as much support as I did. Any help is appreciated, and now, not only am I ahead on my rent, but I’m also learning to budget and prioritise my bills and expenses. Thank you, Hume Housing and Mission Australia!”
Customer Testimonial
– De-identified, Liverpool NSW
“Thanks, Hume, for piloting this with us and I can safely say that this has been the most fruitful of all efforts we’ve attempted to make this happen across other housing providers – really hoping for this to grow and evolve.”
Sam Puleiku – Mission Australia Program Manager for Southwest Sydney Homelessness and Community Support
We have seen firsthand how a small intervention, whether financial or emotional, can make a big difference in someone’s housing journey. That is why partnerships like this matter.
Do not face challenges alone. Support is available. If you need financial support or assistance, please don’t hesitate to contact your Neighbourhood Officer or Mission Australia directly to learn more about the services they offer.
(Left to right: Saeli Masina - State Leader for Mission Australia Greater Western Sydney, Mission Australia, Chris Touvelos – Hume Housing Neighbourhood Officer, Chantelle Woolridge – Hume Housing Manager Housing & Impact Southwest, Louise Tofilau – Hume Housing Neighbourhood Officer, Sam Puleiku – Mission Australia Program Manager for Southwest Sydney Homelessness and Community Support, Jonathan Goodall – Hume Housing Community Development Officer).
Building homes and communities
WE ARE DELIGHTED TO SHARE THE LATEST UPDATES ON OUR BUILDING DEVELOPMENTS. MORE HOMES MEAN MORE PEOPLE CAN LIVE SAFELY AND SECURELY.
Raymond Terrace secures $6 million for new social and affordable housing.
Hume Housing hosted government officials and local representatives to a media event officially launching a project targeting the desperate need for affordable and additional housing in Raymond Terrace. Local Member for Port Stephens Kate Washington and Member for Paterson Meryl Swanson and Port Stephens Mayor Leah Anderson joined Hume’s Dan Lincoln to officially announce the project to take three ageing social houses and transform them into 13, two-bedroom townhouses on Phillip Street.
The housing project is a collaboration of investment with $6 million from the Federal government through the Housing Australia Future Fund Facility (HAFFF) and $1.5 million from the NSW government.
Head of development and growth at Hume Housing Dan Lincoln said when complete, the townhouses would provide homes for approximately 30 people who would otherwise be homeless or in housing need.
“It’s through partnerships like this that we can start to tackle the housing crisis in regional areas such as Raymond Terrace. “Each night, Hume Housing supports over 90
MP Paterson Meryl Swanson said, “by investing in secure, affordable housing, we’re creating local jobs, easing pressure on the rental market and giving people the stability and dignity they deserve.”
With development application approval from Port Stephens Council, Port Stephens mayor Leah Anderson said the project was a significant milestone in delivering on the need for housing.
“We want to make sure we have diverse and affordable housing options across Port Stephens, and everyone has a place to call home,” she said.
Construction on the dwellings starts later this year.
Below: An artist’s impression of the 13 social dwellings on Phillip Street, Raymond Terrace.
Member for Port Stephens Kate Washington, Hume Housing’s Dan Lincoln, Member for Paterson Meryl Swanson and Port Stephens Mayor Leah Anderson. Picture by Laura Rumbel.
Community Noticeboard
METRO
FREE FINANCIAL COUNSELLING
Financial counselling is available for people currently experiencing, or at-risk-of experiencing, financial problems to help stabilise finances and move toward gaining financial independence. Financial counsellors can analyse and assess your financial situation and give you information about credit and debt issues.
They work with you to develop a plan to improve your situation including one-on-one budget counselling, consumer education, help with arranging payment plans to deal with debt.
Free local financial counselling services are provided by Government-funded, non-profit organisations listed below. Further information about financial counselling can be found at Financial Counselling Australia website. Or call - 1800 007 007.
POWERHOUSE ARTISANS & GROWERS MARKET
Discover the best of local goodness at the Powerhouse Artisan and Growers Market!
Fresh produce, vibrant flowers, farm-fresh eggs, and handmade delights — all straight from our farmers and artisans to you. Support local, eat fresh, and enjoy a true taste of the community right here at Casula Powerhouse.
Location: Casula Powerhouse Arts Centre, 1 Powerhouse Rd, Casula Time: 8am - 1pm every Saturday.
MUSIC AND STORYTIME AT ED SQUARE, CARNES HILL
Encourage a love of stories for your child through music, listening to great picture books and other activities.
This free program is aimed at children aged 0-5 and their carers. We use songs, action rhymes, simple questions, and games to keep your child engaged and foster early-literacy development and social skills.
At the end of the session, have a chat with your neighbours and enjoy the provided craft activity for you and your child to do together and take home to keep. Wednesday, 02 July 2025 - Wednesday, 03 December 2025 | 10:30am - 11:15am.
Ed.Square Community Space
A112, Level 1, 52 Soldiers Parade, Edmondson Park (Opposite Service NSW) 10:30am - 11:15am
No bookings required. Call Liverpool City Council for dates and times Tel: 8711 7177.
Community Noticeboard
FOOD CHARITIES IN WESTERN SYDNEY
If you are struggling and in need of groceries, you can access help.
Salvation Army Fairfield
473 Hamilton Road, Fairfield West 0419 765 799 Mobile pantry Free. Mon, Wed, Thu 9am-2pm.
Anglicare St Johns Anglican Church
73 Edensor Road, St Johns Park 0400 774 238 Mobile pantry $12 bag pantry items. Every second Mon 1.30pm –2.30pm. Call to register.
St Merkorious Charity Fairfield Community Centre
43 Harris Street, Fairfield (02) 9799 9954 Centre based meals Free. Mon 11.30am – 1.30pm.
Oakdene Kitchen
9/2 Dale St, Fairfield 8717 0999 Centre based & Takeaway meals. Free. Tues & Thurs 12pm.
Hume Social
Telopea If you are a Hume customer living in Telopea, we operate a service providing a hot meal and groceries. For details contact Ashleigh Hanshaw on 0492 938 773.
The Bill Crews Foundation offer healthy, free meals to those in need in Sydney, 7 days a week. Their Loaves &
Fishes Free Restaurants provide breakfast and lunch, while their food vans distribute additional lunches and dinners to communities in the suburbs. The foundation plays a vital role in supporting individuals and families experiencing hardship, helping to ensure that no one goes hungry.
More Information: Free meals in Sydney or call (02) 8752 4600.
Food Aid through Anglicare Parramatta
Anglicare Parramatta are carrying out food and financial aid assessments over the phone.
More Information: Call (02) 8624 8600 and when prompted, type your postcode on the keypad to be directed to your nearest branch for further details.
GAMBLING FINANCIAL COUNSELLING
If you have a gambling-related issue or you’re worried about a friend or loved one, GambleAware offers free and confidential information, counselling and professional support services. The program also offers education, resources and tips to be more aware of your gambling. GambleAware is delivered by NSW Government funded non-profit organisations covering different parts of the Parramatta LGA listed below.
Visit GambleAware website or call 0808 802 0133
SUNDAY ENVIRONMENTAL VOLUNTEERS AT PARRAMATTA PARK
Parramatta Park is pleased to announce that a regular Sunday morning volunteer group has been established to perform habitat restoration, bush regeneration and other park maintenance in and around the Wistaria Gardens precinct.
The group meets at 9:00am on the first Sunday of each month in Wistaria Gardens. Please register via the Greater Sydney Parklands volunteer portal.
When: 1 June 2025 - 7 Dec 2025 9:00am - 12:00pm (every Sunday morning)
Where: Wistaria Gardens, Parramatta Park Wistaria Gardens, Parramatta Park
Contact: Greater Sydney Parklands(02) 9895 7599
Email: education@gsp.nsw.gov.au
Website: Discover More
Community Noticeboard
REGIONAL
ARE YOU A YOUNG PARENT (25 AND UNDER)?
Join the Young Parents group and make new friends for a chat while the kids play!
Young parents face the challenge of meeting not only their own developmental needs at a time of significant growth, but also the needs of their children. Young Parents Group is friendly, relaxed and non-judgemental. Offering a space where young parents can meet, share your experiences and parenting tips, access support and have some fun and relaxation.
Join in some activities or sit back and relax while the children play. It’s up to you!
Morning tea is provided for parents and lunch for children and transport is available. All welcome.
When: Thursdays in school terms (excluding week 1)
Time: 10am-12pm
Where: 3 Phillip St, Raymond Terrace Booking Required: No
RUN OUT OF BREAD AND SHORT ON MONEY?
Free bread to those in need.
Port Stephens Family and Neighbourhood Services (PFANS) offers residents a wide range of supports and programs to assist when the going gets tough.
Loaves of bread are delivered to 3 Jacaranda Ave, Raymond Terrace on Wednesdays. You are welcome to come in during open hours and get a loaf.
When: Monday to Thursday
Time: 9.00am to 4.30pm
Where: 3 Jacaranda Ave, Raymond Terrace.
FOOD, MEDICAL AND SOCIAL SUPPORT, SOUL HUB NEWCASTLE
Soul Hub Cafe in Newcastle provides a safe space for the most vulnerable in the Hunter community, along with meals, food collection, access to social workers, AOD support, laundry, a range of medical services including podiatry, audiology and general medical clinic. Soul Hub office is open Monday-Thursday, 7am-2pm.Soul Hub office phone number is 02 4926 1758.
Operating Hours
• 7am till 2pm Monday to Thursday; 7am till 8.30am Friday, Saturday and Sunday
Breakfast and Lunch Meal Services
Breakfast 7am till 8.30am every day; Lunch 11am till 12.30pm Monday to Thursday.
Soul Open Pantry - NEW PANTRY TIMES:
• 12pm-1.30pm Tuesday
• 12pm-1.30pm Wednesday
• 7.30am-8.30am Friday
Guest Support Services including Chiropractor, Hairdresser; Audiologist, Jenny’s Place, SMART Recovery (weekly), Medical Clinic, Gamblers anon, Service NSW support, NDIS support, Life Church, and faith group.
** **Please note these services are subject to change – please call during our opening hours on 02 4926 1758 to confirm schedule.
Community Noticeboard
ST JOHNS FOOD HAMPERS
Monday morning before 10.30am, families (max 8 per week) can receive a referral for a food hamper at St Johns Anglican Church Can be accessed once a month only.
When: Mondays
Time: 9.00am to 10.30am
Where: 3 Jacaranda Ave, Raymond Terrace
Booking required: Yes. Call 4987 1331 to register.
THE SANDWICH CLUB @ PSFANS
Every Tuesday morning a group of volunteers come to Jacaranda Ave and make sandwiches for both local high schools. They make enough sandwiches not only for the day but to be frozen and toasted on the other days.
Students who come to school without breakfast and/or lunch are catered for each day.
The volunteers will also make sandwiches for other special occasions for community groups that are not able to provide them due to financial limitations.
When: Tuesdays
Time: Mornings
Where: 3 Jacaranda Ave, Raymond Terrace.
YOUNG ARCHITECTS – GET DESIGNING
Free event
Unleash your creativity and design skills at this exciting workshop with Artist Jen Denzin and a talented architect student from the University of Newcastle. This is a unique hands-on opportunity to explore your passion for architecture and design.
TYA is for 12–16-year-old designed to incorporate different key learning areas such as science, technology, engineering, arts, and mathematics. TYA will bring young people together to create, learn, and grow together. Proudly supported by NSW Government, Cleverpatch and EJE Architecture.
Visit www.eventbrite and search Young Architects 12 – 16 years Tickets, Multiple Dates Maitland Regional Art Gallery.
RIVERLIGHTS CELEBRATE DIVERSITY THROUGH FOOD, MUSIC, AND DANCE
October 7 – October 10
Get set to join in Maitland’s flagship multicultural festival Riverlights - a full week of vibrant community events and cultural celebrations.
The Week of Riverlights features a range of cultural workshops, performances, and activities across the city. The main event, the Maitland Riverlights festival, is to be held on Saturday 11 October from 2pm to 9pm at The Levee, Central Maitland. The Levee will come alive with colour, sound, and flavour, transforming into a global village that celebrates more than 40 cultures through music, dance, food, and storytelling.
New Domestic Violence Refuge Announced by Hume for Southern Highlands
COMBATTING DOMESTIC VIOLENCE BY ENSURING FAMILIES HAVE A CHANCE TO ESCAPE AND REBUILD THEIR LIVES IS HAMPERED BY THE SHORTAGE OF SUITABLE, SAFE AND AFFORDABLE HOUSING ACROSS AUSTRALIA.
Hume is pleased that we are making a difference in local NSW communities were suitable housing options for victim’s of family violence is scarce.
In April we unveiled a site for a much-needed Core and Cluster refuge in the Wingercarribee municipality of the NSW Southern Highlands.
This will be our second new Core and Cluster refuge development to be announced, the first is under construction in Port Stephens.
Hume are partnering on this important new development with the Women’s Community Shelter and Department of Communities and Justice.
This is a significant initiative for the Wingecarribee LGA, which, like Port Stephens, currently lacks a refuge or comprehensive DFV services.
Hume in conjunction with partners will be deliveringaCoreServicebuildingsurrounded bysixself-containedindependentlivingunitsto supportvictim-survivorsinthelocalcommunity.
BREAKING
NEW
GROUND:
A Milestone in Regional Support
Hume, alongside our partners at Port Stephens Family & Neighbourhood Service, visited the site of our new Core & Cluster refuge building to celebrate a significant milestone—the commencement of site clearance.
This project is the first of its kind in the Port Stephens LGA and will
offer much-needed self-contained crisis accommodation, support, and resources for local women and children escaping domestic violence. We are so excited to see this vision come to life and look forward to keeping you updated as the project progresses.
Mould Alert
WIDESPREAD DANGER OF MOULD EMERGING IN HOMES AFTER RELENTLESS WET WEATHER ACROSS NSW
RESIDENTS AFFECTED BY THE RECENT HEAVY RAIN ACROSS NSW HAVE BEEN TOLD TO TAKE ADDED PRECAUTIONS AS CONDITIONS INCLUDING HIGHER HUMIDITY LEVELS AND RECORD RAINFALL ARE THE PERFECT ENVIRONMENT FOR MOULD GROWTH.
In NSW some parts of the state’s were hammered by more than 500 millimetres of rain in just a few days over May. Hume customers in the Hunter region have again suffered through rain and storm damage.
Health authorities have warned householders to stay alert and on top of mould. When moisture, warmth, and organic material — like wet wood, furnishings and wet building foundations — combine, it creates an ideal environment for fungal spores to grow.
If you have items that can’t be easily cleaned and have been wet for more than two days they should be thrown out. This includes items such as mattresses, carpet or rugs, leather goods and ceiling insulation in the case of a leaking roof.
Dry your home out quickly by opening all the doors and windows. If possible, use fans or air-conditioners on dry mode to speed up the process.
If the roof space is flooded, it will also need extra ventilation to speed up the drying process.
IF YOU HAVE PLUMBING DAMAGE, LEAKING ROOFS AND OTHER FIXTURES ARE IMPACTED DUE TO WATER DAMAGE LODGE A REPAIR TICKET AS SOON AS POSSIBLE SO WE CAN TACKLE THE PROBLEM.
KEEPING MOULD AT BAY HEALTH LIFT-OUT
We have compiled a series of tips and advice to help you keep mould at bay.
WE HAVE COMPILED A SERIES OF TIPS AND ADVICE TO HELP YOU KEEP MOULD AT BAY
What is mould and why is a health problem?
Mould is part of a group of very common organisms called fungi that also include mushrooms and yeast. It is present virtually everywhere, both indoors and outdoors.
Mould may grow indoors in wet or moist areas that lack adequate ventilation, if moisture accumulates, mould growth will often occur on indoor surfaces. Many different types of mould exist, and they all have the potential to cause health problems.
Mould grows and reproduces using its tiny particles called spores. Spores are carried in the air and may cause health problems if inhaled by people who are sensitive or allergic to them.
Health effects can include a runny or blocked nose, irritation of the eyes and skin, and sometimes wheezing. For people with asthma, inhaling mould spores may cause an asthma attack.
Very rarely, people may develop a severe mould infection, usually in the lungs.
It is important to note that most people will not experience any health problems from encountering mould. Everyone breaths in mould spores and most people have no symptoms.
How to prevent mould from growing in your home
Although mould can be found almost anywhere, it needs moisture and nutrients to grow. The following actions can help prevent mould growth by reducing dampness in the home.
Some other good tips to consider reducing the likelihood of mould in your home includes:
• The best advice to keep mould at bay is to keep your home as dry as possible
• Stay vigilant; Mould can take days, weeks or months to develop so always monitor for signs of mould. Address any moisture build-up promptly to prevent further complications
• On clear or sunny days, keep windows and doors securely open to help with ventilation. Still air in a home that is locked up provides the perfect breeding ground for mould. Condensation on windows is also a risk – so open windows securely as much as possible
• Hang heavy wet items like towels and blankets outside, under cover to dry. Dispose of water damaged wet or musty items promptly: This helps prevent mould from spreading
• Always tackle the underlying issue as bleach washing may have little impact if adequate airflow or a leak continues.
• Is there wet wood, mattresses, or furnishings propped up against your outdoor walls? Even plants and bushes growing on or close to outside walls can hold in moisture and promote mould growth. Try to clear away clutter, and trim plants, bushes away from walls.
WHERE MOULD LIKES TO GROW
MOULD CAN GROW INDOORS IN WET OR MOIST AREAS LACKING ADEQUATE VENTILATION, INCLUDING:
• walls/ wallpaper
• ceilings
• bathroom tiles
• carpets (especially those with jute backing)
• insulation materials
• wood
KEEPING MOULD AT BAY HEALTH LIFT-OUT
Maintain proper
ventilation
• Always turn on exhaust fans, particularly when bathing, showering, cooking, doing laundry and drying clothes
• Open windows when weather permits, to improve cross ventilation. When showering or bathing an open window will ensure steam and moisture can escape.
Prevent future mould growth
• Dry clothes and shoes before storing them: This helps prevent dampness in wardrobes and cupboards
• Air out rooms regularly: Open windows and doors to let fresh air in, even if it’s just for a few minutes each day
• Use moisture absorbers: These can help reduce humidity levels in certain areas
• Clean exhaust fans regularly: Make sure they are working effectively to remove moisture from the air.
Reduce humidity
• Limit the use of humidifiers
• Limit the number of fish tanks and indoor plants
• Limit use of unflued gas heaters. Control moisture and dampness
• Submit a repair request for all water leaks and plumbing problems, for example, burst water pipes, leaking roof. We will attend to major repairs promptly
• Regularly unblock gutters so water can escape
• If water enters your home, completely clean and dry water-damaged carpets and building materials. Discard material that cannot be cleaned and dried completely.
Rising and lateral damp
Rising damp is ground moisture rising from a brick or stone wall. Poor sub-floor ventilation or moisture in the sub-floor area will worsen the problem. This can be fixed by installing a new dampcourse or waterproof barrier in the wall. Ensure the weep holes and air vents at the base of your home are uncovered.
Lodge a repair with Hume if you have rising or lateral damp. We will arrange an inspection and can check the damp course and address ways to fix the problem.
Who is responsible for mould in a home?
Mould is everyone’s responsibility! With more damp, cold weather on the way we all, Hume as landlords, and you as tenants have responsibilities to report and fix mould issues in your home. Working together, your home can remain mould free and healthy.
Who is responsible depends on how the mould developed. When signing a lease, a home condition report will document any defects or building issues including mould.
Hume’s responsibilities
• If mould developed from a build-up of moisture because Hume failed to repair a defective window in a reasonable time, or the property did not have adequate ventilation – then Hume is responsible and must fix the problem
• If mould develops close to the start of the tenancy, it could be considered preexisting damage
• Even if mould is noted on the condition report, a landlord must make sure they keep the property in a reasonable state of repair
• If there is a fault or damage that makes the property unsafe, and causes health risks such as mould, then this may be an urgent repair.
Your responsibilities
• If the mould developed during your tenancy because you allowed a buildup of moisture by never opening any windows or not using ventilation fans in the bathroom – you may be responsible
• You must notify Hume or agent as soon as possible if they see any signs of mould or damp developing during your tenancy.
Customer wellbeing visits
If you have a home visit or inspection coming up with Hume –make sure you flag any incidence of mould and discuss what steps, you have taken to tackle the issue. If you are older, living with disability and struggling to clean and remove mould – please talk to us and we can discuss solutions.
KEEPING MOULD AT BAY HEALTH LIFT-OUT
Removing mould from your home –inexpensive DIY solutions
Removing mould and keeping your home mould free is not expensive. Cheap cleaners including vinegar, detergent and bleach are the best weapons to use. The secret is to follow regular cleaning and preventative steps to keep mould at bay.
• For routine clean-up of mouldy surfaces, use mild detergent or vinegar diluted in water solution (4 parts vinegar to 1 part water)
• If the mould is not readily removed and the item cannot be discarded, use diluted bleach solution (250mls of bleach in 4 litres of water) to clean the surface. When using bleach, protective equipment is recommended: PVC or nitrate rubber gloves; safety glasses; and safety shoes. Make sure the area is well-ventilated while you are cleaning with bleach
• Ensure the surface is dried completely once cleaned
• Absorbent materials, such as carpet may need to be professionally cleaned or replaced if they are contaminated with mould
• De-humidifiers are another effective way to remove water from the air and furnishings in your home. They can be a cost-effective way to keep the home dry during both summer and winter and are available from major retailers including Bunnings, Kmart starting from $70.
Reporting an ongoing or serious mould problem
What if I follow all the steps and still cannot find the source of mould or control it?
Most mould is usually visible; however, some mould contamination may be present in cavities or ceilings. Symptoms associated with sensitivity or allergy to mould are diverse and non-specific and therefore symptoms alone are not a reliable indicator of mould. Indoor surfaces need to be inspected to determine the extent of mould.
• If you keep good ventilation and have followed all steps to remove mould but cannot find the source of the problem, Hume can arrange a building inspection and tests to uncover the issue.
If you notice a repair or maintenance issue in your home, please let us know right away so we can address it promptly. Remember to check your responsibilities as a customer to understand what you are required to maintain.
Types of repairs and maintenance:
• Urgent Repairs: Examples include roof leaks, hot water system failures, gas leaks, or electrical faults
• Non-Urgent Repairs: Examples include flyscreens, locks or latches, window repairs, or clotheslines.
You can report a repair by:
• Calling us on 1800 004 300 and selecting report a repair (option 3)
• Filling out the repairs form online here
• Emailing us at repairs@humehousing.com.au
Money Expos draw crowds
WE HOSTED OUR FIRST HUME MONEY EXPOS IN MAY AS A KEY PART OF OUR FOCUS ON COST OF LIVING AND BUDGETING CHALLENGES.
The goal is to connect customers with as much information and resources as possible to tackle living expenses as well as to create pathways for Hume to collaborate with other services to ensure that we are providing customers with the best wrap around care we can.
Events in South-Western Sydney and Rutherford were made possible by a small army of Hume staff drawn from our Community Cohesion team and backed by Housing and Independence, Lettings and Rental Income team members.
Despite the flooding and windy weather twelve services from Maitland Region Community Support (MRCS attended. We had 20 people come along to gain assistance with loans, payment plans, vouchers and other money saving initiatives.
In Sydney, over 50 customers filled the venue, and the room was a hive of activity. Often talk of financial issues leaves people feeling anxious and afraid. We aimed to put a positive spin on accessing support and taking a proactive approach to combatting money issues. A lineup of service providers under one roof generously provided
practical solutions and advice on a range of financial challenges and services confronting low income and vulnerable people. In all over 26 referrals we made to assist customers in need of support.
A highlight of the event were the competitions and giveaways including food, cleaning products, household items and clothing which was possible thanks to the service partners. We raffled gift vouchers, and each expo stand featured little giveaways to induce customers to chat and connect.
Attendees enjoyed refreshments provided by Hume including a delicious Halal sausages sizzle provided by the local butcher.
Participants and suppliers gave the day the thumbs up, and we hope to do more of these events in the future. Stay tuned!
SPECIAL THANKS TO OUR PARTNERS
Foodbank
Dignity
Salvation Army Money Care
Focus Connect
Mission Australia
The Energy and Water Ombudsman
Services Australia
Beyond Bank
Catholic Healthcare
Centrelink Services Australia
EWON
Hunter Valley Financial Counselling
Hunter Water
Octec Disability Services, Office of MP Jenny Aitchison. Vinnies
Rotary Maitland Sunrise
Happy gardeners go shopping for prizes
Gardeners from Angelo Ave Liverpool, the winners of the Hume in Bloom Best Community Garden competition enjoyed their shopping trip to Bunnings to claim their prizes. Armed with a $750 gift certificate and lots of enthusiasm the team chose lots of great new plants and gardening tools to make their award-winning garden even more spectacular. Happy gardening everyone!
New Customer Recognition Scheme Winners
HUME HAS A NEW RECOGNITION SCHEME ACKNOWLEDGING OUTSTANDING CUSTOMERS. EACH QUARTER WE NOMINATE ACROSS THREE CATEGORIES SPANNING BOTH METRO AND REGIONAL CUSTOMERS.
The awards recognise the following categories:
• Most Improved (significant tenancy improvements)
• Community Contribution (helps neighbours, volunteers, etc)
• Personal achievement (secures long term employment, graduates for a course, achieves other personal goal).
Coral from Maitland is recognised with a Community Contribution award for instigating and managing a bin register for her unit complex. With her support, garbage bins are now maintained equally amongst the block’s
We congratulate all our 12 winners form the last 3 months on their amazing progress and achievements.
Western Metropolitan
Community Contribution - Sunny volunteers in the community garden and helps with Hume Social.
Personal Achievement - Martha assists her community with Hume Social – a food pantry and meal service each week.
Most Improved Tenant - Kemi has worked hard to reverse her rental arrears quickly once she had set up a payment plan.
South- West Metropolitan
Most Improved Tenant – Mai has made a massive effort to improve her property standard and maintains a beautiful garden.
Community Cohesion – Diing helps keep his complex well-looked after including cleaning the BBQ common and is proactive in reporting repairs needed in the shared areas.
Personal Achievement – Lisa has faced personal challenges resulting in arrears which she has fixed while completing TAFE and raising her children.
MOST IMPROVED/ COMMUNITY CONTRIBUTION
Coral Murrells
Community Contribution - Coral, for instigating and managing a bin register for her unit complex.
Personal Achievement – Sam has overcome huge financial and personal challenges demonstrating resilience and perseverance.
Seniors Hub Open Day at Wahroonga
WE HOSTED OUR SENIORS HUB OPEN DAY AT OUR WAHROONGA STREET COMPLEX IN MAY.
This expanding program is a hit with our over 55’s communities. Our latest Hub has been developed with partners Catholic Healthcare, Wesley and Lotus Assist. Seniors Hubs encourage social interaction, strengthens connections, and provides brain and light physical exercise promoting health and wellbeing and we again had a terrific turn up of new faces ready to get involved, playing trivia and enjoying refreshments.
You can find out more about our Seniors Hubs on our website.
Personal Achievement - Neil has worked very hard to improve his property care.
Community Contribution - Kelly is a longstanding volunteer with Rutherford Community Garden, Maitland Placemakers and Slow Food Hunter Valley.
Most Improved - Les has battled a range of challenges and rent arrears. He has turned his life around, managing his living expenses and now loving life.
You can find more about the scheme and our winners on the Hume website www.humehousing.com.au
Maitland
Port Stephen’s
New Maitland Seniors Hub and Seniors Expo
WE ANNOUNCED IN THE LAST ISSUE THE LAUNCH OF OUR THIRD REGIONAL SENIORS HUB IN RUTHERFORD. THE OFFICIAL LAUNCH IN MAY WELCOMED LOCAL SENIORS TO ENJOY A GENTLE EXERCISE SESSION, ARTS AND CRAFTS ACTIVITIES FOLLOWED BY MORNING TEA AND THE CHANCE TO BETTER GET TO KNOW ONE ANOTHER.
Catholic Healthcare’s new program facilitator Hollie was introduced and the group enjoyed learning about the Seniors Hub program and how to get involved.
Seniors Week is always a highlight on the social calendar and Hume’s Beau Law and Richard Hershman attended the Seniors Expo at Maitland Town Hall to promote Hume’s Seniors Hubs and explain how we support senior in our communities. We hosted an Autograph Bingo competition on our stand and announced six winners who claimed their prizes of prizes included a laminated inspirational feel-good quote and invitation to a free morning tea at one of our hubs.
A Flippin’ Fabulous Youth Week in Port Stephen’s
WE IGNORED OMINOUS GREY CLOUDS AND EARLY MORNING RAIN ACROSS PORT STEPHENS TO FORGE AHEAD WITH OUR YOUTH WEEK 2025 EVENTS. FORTUNATELY, THE SUN BROKE THROUGH, AND THE YOUNG COMMUNITY TURNED UP TO ENJOY THE ACTIVITIES SPIRIT AND CELEBRATE.
Over 60 young people joined involved in – loving the creative workshops and access to heaps of local services.
Special thanks to UP&UP Inspirations - a dynamic and innovative company founded by Faith Curtis and Shane Kennedy, two passionate individuals dedicated to promoting diversity, inclusion, and community development through art and creative programs. Up & Up stole the show with their energetic vibes and inspiring street art workshops.
Fabulous food was thanks to New Life Community Relief who flipped delicious pancakes and Youth Off the Streets hosted the ever-popular sausage sizzle.
Port Stephens Family and Neighbourhood Centre, Jupiter, and Port Stephens Council lent their support as well as the Samaritans who funded Up & Up to make this day.
Youth Week 2025 proved to be one of the most popular demonstrations of support for the youth of our community. We thank everyone who came along to celebrate, create, and connect.
HUME IS A LONG-TIME SUPPORTER OF THE CADET PROGRAM RUN BY COMMUNITY HOUSING INDUSTRY ASSOCIATION. THE PROGRAM OFFERS YOUNG PEOPLE WHO ARE INTERESTED IN PURSUING A CAREER IN COMMUNITY HOUSING THE CHANCE TO SECURE TRAINING AND EMPLOYMENT AS A CADET WITH A REGISTERED COMMUNITY HOUSING PROVIDER.
We have been fortunate to nurture wonderful young talent who have gone on to secure permanent employment with Hume.
This year two Hume cadets Michelle Pittman & Starr Welch were presented with their Certificate IV in Housing at an event hosted at The Australian Mint in April.
The program is only possible with the support of Hume mentors of the program –Hume’s Brieanna Avery & Lucy Andrews have been providing ongoing support to our Cadets and are instrumental in their success within the program. Also, Special shout out to Jess Mitchell for the continuous support to Michelle!
You may know a young person looking for a rewarding career who is interested in applying. The 2026 intake is yet to be announced, but you can find out more about the program here. CadetshipCommunity Housing Industry Association NSW.
Hume In Bloom’s first Housing for People with Disability customer prize winner!
A PRETTY COMMUNITY GARDEN AT ANGELWING ST IN THE PONDS IS CARED FOR BY CUSTOMERS LIVING IN SPECIALIST DISABILITY ACCOMMODATION MANAGED BY HUME.
The Supported Independent Living team from Northcott managing the home noticed that the community garden was thriving and was beautifully cared for by the homes residents who took responsibility for watering, planting and keeping the garden looking spic and span. The residents harvest fresh food and take an active role in helping choose the plants and herbs to be planted. The garden also serves as a sensory garden, a welcome green escape for reducing stress and encouraging quiet rest and relaxation. For resident and avid gardener Mark, the garden creates a sense of purpose and satisfaction.
Hume’s Housing for People with Disability Team encouraged and supported the residents to enter their
community garden into the 2024 Hume in Bloom competition. We were delighted to inform the residents their garden was a winning entry, and we visited to award their prize which included a gift bucket of gardening supplies, a $70 voucher from Bunnings and retractable garden hose. Long time supporter Vegepod also provided additional Vegepods for these deserving gardeners who are now busily planting herbs and vegetables.
Hume In Bloom is more than a competition – it is an initiative bring community together to enjoy and participate in their gardens.
We extend our thanks to the wonderful staff at Northcott for their support.
Go Angelwing!
SPECIALIST DISABILITY ACCOMMODATION
Rental Properties now available
What is SDA?
Specialist Disability Accommodation (SDA) are properties that have been approved for some people funded under the National Disability Insurance Scheme (NDIS) to live in.
NOWRA
IMPORTANT
Hume cannot assess your eligibility for SDA. You will need to contact your NDIS Support Coordinator to see if you are eligible for SDA funding and/or request a review of your NDIS plan if it is not included.
FORSTER
SDA VILLA LOCATED ON A QUIET STREET.
Located in a quiet street on a block with three self-standing units, these spacious 2-bedroom, 1-bathroom homes have a modern open plan kitchen/ living/dining area overlooking a well-maintained backyard, with an undercover entertainment area and a vegetable garden.
Visit gonest.com.au to find out more.
DISCOVER INDEPENDENT LIVING IN A BEAUTIFUL SOUTH COAST HAVEN.
Self-contained purpose-built units designed for independent living in the stunning south coast. The property includes three modern units, each providing a comfortable and private space for residents. All three units are purpose-built for those who need extra room for wheelchairs and equipment.
Visit gonest.com.au to find out more.
COBBITTY
SPACIOUS DISABILITY HOUSE WITH POOL.
CABRAMATTA
FRIENDLY DISABILITY HOUSE IN VIBRANT COMMUNITY.
This accessible single-storey disability home in Cabramatta, close to a range of community facilities, has one vacant room. Featuring five bedrooms, two spacious living areas and two accessible bathrooms, this spacious property may be your ideal next home. This property is wheelchair and mobility aid accessible with ramp access to the back entrance and a level driveway area.
Visit gonest.com.au to find out more.
Enjoy the perfect mixture of country and city living in this comfortable disability house. The property features four bedrooms, two open living spaces and two bathrooms.
The single-storey home is on a spacious block of land, has wide door frames, and level access throughout the house. It features a covered outdoor space with a BBQ and pool, perfect for those who enjoy spending time outside.
Visit gonest.com.au to find out more.
Sydney Disability Expo
COME ALONG AND SEE US AT THE SYDNEY DISABILITY EXPO 2025. THE EVENT IS FREE AND LINKS PEOPLE WITH A DISABILITY WITH PRODUCT AND SERVICE PROVIDERS AS WELL AS PRESENTING A RANGE OF INFORMATIVE AND INTERACTIVE PRESENTATIONS DELIVERED BY INDUSTRY EXPERTS.
Date: 8 & 9 August 2025
Time: 9am to 3pm
Venue: Sydney Showgrounds, Sydney Olympic Park
The expo features:
• Free parking within the venue’s parking grounds, including accessibility space
• 100+ exhibiting service and product providers
• Presentations and speakers from Government agencies and disability organisations
• Kid’s entertainment and live all-ability performances
• Café and seating.
Hume Housing for People with Disability Team will be an exhibitor at this upcoming event and can be found at booth 127.
Rental reform changes and what they mean for you
What is changing?
Improved rental laws to support tenants, landlords and the community with better renting rules that provides more stability for tenants and certainty for landlords.
No-grounds terminations
Landlords are now required to provide a reason to end a lease - ending ‘no grounds’ terminations for tenants. The changes also limit Market rent reviews to once a year, this does not apply to rent subsidy reviews which will still occur twice each year.
Household pets in rental accommodation
New changes make it easier to keep a pet at your rental home. However, as before, you still the landlord’s consent. There is now a structured process with clear rules on when the landlord can ‘refuse’ permission or when the landlord can impose ‘conditions’ with the permission. Hume have revised our policy to align with these changes, If you have any questions about these changes, you can call Hume or find out more or visit the Office of Fair-Trading website.
Budget buster recipes for winter
Pumpkin Soup
When you are keeping an eye on your budget, it’s good to know you can eat cheaply without sacrificing nutrition and flavour. Our cheap and easy recipes will have you whipping them up in a flash.
WHO DOESN’T LOVE A HOT BOWL OF YUMMY SOUP TO CHASE AWAY THE WINTER CHILLS? CHEAP, TASTY AND SO EASY TO WHIP UP AND SERVE WITH A WARM CRUSTY LOAF OF BREAD.
1 Sauté onion and garlic until golden.
Ingredients
1 onion, finely chopped
1 garlic clove, crushed
1/2 tsp ground coriander
1 tsp ground cumin
1/2 tsp freshly grated nutmeg
1kg peeled pumpkin, diced
1 large potato, peeled, diced
1L chicken stock or vegetable stock
1/2 cup (125ml) thin cream
2
3
Add spices, pumpkin, potato and stock to the pot.
Cook until the vegetables are soft.
4 Use a stick blender to puree.
5
Add cream to taste and salt and pepper.
Easy-peasy Scones
SCONES ARE CHEAP, DELICIOUS TREATS ALL THE FAMILY WILL LOVE. OUR EASY-PEASY RECIPE TAKES LESS THAN 30 MINUTES TO MAKE.
1 Preheat oven to 200C degrees.
Serve this pumpkin soup with a satisfyingly crusty piece of bread.
Ingredients
3 cups self-rising flour
80g butter, chilled and cubed
1 to 1 1/4 cups milk
Plain flour, for dusting
Jam, to serve
Whipped cream, to serve
2
3
4
5
Sift SR flour into a large bowl.
Use fingertips to rub butter into flour until mixture resembles fine breadcrumbs.
Make a well in the centre. Add 1 cup of the milk. Mix with a flat-bladed knife until it forms a soft dough, adding more milk if required. Turn onto a lightly floured surface. Knead gently until smooth (do not knead too much or scones will be tough).
Lightly dust a flat baking tray with plain flour.
6
Pat dough into a 2cm-thick round. Score dough with a knife or use a round cutter to cut scones. Place onto prepared baking tray, 1cm apart. Sprinkle tops with a little plain flour. Bake for 20 to 25 minutes or until golden and well risen. Transfer to a wire rack. Serve warm with jam and whipped cream.
WORD
Winter wonderland
DIRECTIONS
Find and circle the vocabulary words in the grid. Look for them in all directions including backwards and diagonally.
EARMUFFS
FEBRUARY
Winter fun
WORD SEARCH ANSWERS: PAGE 29
Compliments, complaints and appeals
CONTACT HUME TO PROVIDE A COMPLIMENT, COMPLAINT OR APPEAL, YOU CAN FIND A FORM ON OUR WEBSITE.
FEEDBACK TAKES DIFFERENT FORMS:
COMPLIMENTS
• We appreciate hearing from you about the good service, experiences and overall satisfaction with Hume. Knowing what we are doing well helps us keep doing more of the same.
COMPLAINTS
• An expression of dissatisfaction with the standard or type of service we have provided.
APPEALS
• A request to have an official decision reviewed as you don’t agree with the outcome
• If you still don’t agree with the outcome of an appeal, you can contact the Housing Appeals Committee on 1800 629 974 and they will conduct an independent review. ANTI-SOCIAL
• If you are experiencing problems with your neighbours or their visitors, it is not recorded as a complaint
• Your Neighbourhood Officer will manage these reports and keep you updated on a regular basis.
CONTACT US
General enquiries: 1800 004 300
General email: hume@humehousing.com.au
Repairs email: repairs@humehousing.com.au
Website: www.humehousing.com.au
Please like Hume Community Housing on Facebook to receive updates.
ABN: 66 647 041 988
Offices PLEASE BOOK AN APPOINTMENT BEFORE ATTENDING ANY HUME OFFICES 7 Hamilton Road Cabrogal Country
NSW 2165 464 High Street Wonnarua Country Maitland NSW 2320 46 William Street Worimi Country Raymond Terrace NSW 2324 There’s now even more ways to contact us:
