Humelife Spring 2022

Page 1

Male Hume customers creating real connections with other men

Hume in Bloom gardening competition

Clear home, clear life & PuzzleS reCiPe inSide!

Training and employment opportunities

Connecting you to your community //Spring 2022
Humelife
Being HuMen

Contents

5

Hume customers dance it up

Each week over the winter months, over 60 customers joined in the dance classes we held in Fairfield and Telopea

6 Being HuMen

HuMen was started as an option for male Hume customers to talk and create genuine connections with other men.

8 Clear home, clear life

Over the years, many large furniture items made their way into Karen’s home and she didn’t know where else to turn

10 Community noticeboard

Discover services, activities, and support local to you

16 Seniors hubs

Hume have started Seniors Hubs in East Maitland, Raymond Terrace, and Rutherford to create social connections.

5

17

Spring Cleaning Checklist

Cleaning your house from top to bottom can be overwhelming, it’s easier to take it room by room

18 Training and employment opportunities

Hume can now support you to reach your training and employment goals.

23 Hume in Bloom Gardening Competition

Do you like gardening? Or are you looking for an excuse to create a new space that you can be proud of?

10

Cover shot (L-R): Community Cohesion Officers Sarithya Tuy and Ben Leauanae, Useng Ping, Anthony Pham, Khampheng Ounphengvong, Sosok Ly, Darran Kim.
8 17 16 19 25 7

Welcome to our Spring issue

Hello and welcome to the Spring Edition of Humelife! While we are hearing lots of news about rising cost of living challenges, more positive news is the record number of job openings across Australia. There is a desperate need for workers, with employers wanting to hear from people keen to work. That includes those who may have been out of work for some time or may not have previous experience. Perhaps you are an older worker or are living with a disability? In short, there has never been a better time to go job hunting.

In response to this opportunity and requests from many of you, Hume is now offering customers assistance to reach their training and employment goals. We have a new Training and Employment team who are here to provide you with a range of supports to connect you to career opportunities, training programs, internships, even help with preparing for job interviews. Whether you are looking for full time, part-time or casual work or are wanting to try to land a job in a new sector – we want to help you achieve your ambitions.

You can read more about training and employment opportunities on page 19. We work with our

customers to support them to take on a job, manage their rental tenancy and enjoy the great advantages of having employment.

Over the last few months growing numbers of customers have chosen to get involved in Hume activities and events. With warmer weather on the way, why not join in?

In this edition of Humelife, we’ve listed a range of activities available through Hume and local community groups.

For those of you who are wanting to spruce up your outdoor space or perhaps start a new hobby, we’ve started the Hume in Bloom Gardening Competition.

Whether you have pots with flowers and herbs on your balcony or a patch of garden to till, all Hume customers are encouraged to get enter our competition and win some great prizes. No matter your location or skill level, it’s a great way to beat rising food costs by growing vegetables and herbs, or perhaps work with your neighbours to plant flowers and shrubs to beautify your garden and community. The competition closes in November, so get digging!

You can read more about Hume in Bloom Competition on page 23.

I wanted to let you know that our male customers now have a great friendship and activity support network open to them. Research shows men are often reluctant to reach out to one other and as a result experience loneliness and isolation. Many also refrain from talking about their challenges and their mental health.

We launched HuMen recently, in response. It is a ground-breaking program designed by men for men. Hume customers can take part in a range of social activities while connecting with other locals. Some of our HuMen members are featured on the cover of this issue of HumeLife. Read more about the program on page 6.

I look forward to seeing some of your Spring Hume in Bloom Garden Competition entries over the coming weeks. Happy gardening.

Take care, Nicola nicola lemon Chief Executive Officer

Have yOu FOllOWed uS On SOCial Media yeT?
and services on our social media platforms. Facebook Hume Community Housing instagram @humehousing Twitter @humehousing linkedin Hume Community Housing HUME COMMUNITY HOUSING 4 WELCOME
We’re constantly sharing information about Hume, events, resources,

Hume customers dance it up

Part of living a good life is to keep active and socially connected.

Each week over the winter months, over 60 customers joined in the Latin, salsa, Bollywood, and jazz dance classes we held in Fairfield and Telopea with our friends HeartDancers.

At the end of August, the dancers showed off their dance moves in front of their friends and family at the end of class Dance Celebrations.

A big shout out to all our dancing customers and their friends, as well as our funding bodies Cabravale Diggers and Multicultural NSW.

THank yOu FOr inviTinG uS TO run Our PrOGraM rHyTHM iS liFe, WHiCH We SPeCially deSiGned FOr SeniOrS. everyOne Had THe BeST TiMe...WHaT a BeauTiFul COMMuniTy HuMe HaS CulTivaTed

5

Being

H M u e n

Studies show that men only go to the doctor after their third major health issue, at which point is often too late.

6

Unfortunately, many men in our communities are also afraid to reach out and talk about their mental health due to social stigma –this is what the HuMen program aims to change.

HuMen was started by the Community Cohesion team as an option for male Hume customers to talk and create genuine connections with other men. The program has been warmly embraced, with many male customers eagerly building new friendships through a range of social activities.

HuMen hosts fun activities at least once a month including bowling, zoo visits, archery, fishing, barbeques, attending sports games, technology workshops, and more. HuMen has also introduced many attendees to local organisations such as Mr Perfect and Men’s Shed Fairfield and Telopea.

The best evidence of success of this program is that many of the HuMen participants continue to talk and meet up outside of Hume’s involvement and have even created a group chat on WhatsApp to make sure they catch up and stay in touch.

The HuMen mantra is “to experience acceptance, value and belonging”, and this couldn’t ring truer for HuMen member Sosok.

All Hume male customers are welcome to join HuMen.

For more information, please contact Sarithya at 0438 095 950. Sosok

Sosok joined HuMen in July 2022 and has enjoyed the outings. The group has been a fantastic introduction for Sosok to take place in social activities and have the chance to meet other men and enjoy conversations and friendship.

He said that when he goes out on HuMen outings, he enjoys the chance for “fresh air and eating and meeting up with other men to chat with them and make new friends.”

THe PrOGraM HaS Been WarMly eMBraCed, WiTH Many Male CuSTOMerS eaGerly BuildinG neW FriendSHiPS THrOuGH a ranGe OF SOCial aCTiviTieS.

SPRING 2022 7

Clear home, clear life

karen is a kind-hearted and giving woman who spends her time volunteering at her local vinnies store, assisting neighbours with chores and bills, and socialising with members of her church.

8

Karen’s life has seen many major changes in recent times – just over a year ago, she was living in a large three-bedroom house in Cartwright in Sydney’s West that she and her husband Roy had called home for 34 years.

When Roy’s health began declining rapidly, Roy entered an aged care facility in Hammondville.

What Karen didn’t realise is that she had a mammoth move in front of her.

Not only was the house far too big for them, but husband Roy was also an avid collector of anything and everything.

Karen said: “If he saw things up out of the street that he thought he could use, he’d go and get his car and bring it over to the house.”

Over the years, many large furniture items made their way into their home including four heavy wardrobes, multiple tall bookcases, dressing tables, a large TV unit, and piles of books and VHS tapes.

Karen, overwhelmed with the task ahead, didn’t know where else to turn.

She saw the number for Hume and reached out to ask for help with the clean-up. With Hume’s help, she also commenced the process of finding a home more suitable for her needs.

The Hume team worked to find the best housing option for Karen, and she was delighted to be offered a great one-bedroom apartment in Liverpool, which she happily

When she checked the location of the apartment on Google Maps, only to see it was just down the road from her church and close to transport links to the aged care facility that Roy was staying in – she knew it was the home for her.

Once the home had been decided on, Hume teamed up with Catholic Healthcare, a not-for-profit organisation that provides aged care and community services to assist Karen with the move.

Together they arrived at Karen’s house and decided what furniture she needed for her new home and what could be donated to a charity or disposed of.

MOvinG TO THiS PlaCe MeanS indePendenCe. iT’S nOT

Since moving into her new apartment, Karen’s confidence has grown in leaps and bounds.

She recalled the day she showed off her new home: she was walking home from Bible study with church members at dusk, and they asked where her new home was.

She said “See where the light is? That’s my new home.” Her friends gasped and complimented Karen on how new and attractive the apartment was.

The move has also improved Karen’s health mentally and physically. She told us: “I came into Vinnies and one of the other volunteers said: “Karen, you look 100% better than when I saw you a couple of months ago”.”

Karen’s move doesn’t just signify a new home.

“Moving to this place means independence. It’s not just a bed…it’s dignity”, she said.

juST a Bed… iT’S diGniTy. Karen showed us a photo of Roy.
SPRING 2022 9

COMMUNITY nOTiCeBOard

uPdaTed ndiS GuidelineS

The NDIS has updated their guidelines for Specialist Disability Accommodation with new information about how the NDIS makes decisions about funding to support NDIS participants to live alone with shared on site supports. Find out more on ourguidelines.ndis.gov.au

rOOkWOOd

HIDDEN is an annual outdoor sculpture exhibition that takes place amongst the pathways and gardens in one of the oldest sections of Rookwood Cemetery. The exhibition is a unique opportunity for artists to display their work and for the public to explore the diverse cultural heritage of Australia’s largest and most historic cemetery.

This year’s theme is history, culture, remembrance, love, mourning, cycles of life and the passage of time. The public program for HIDDEN 2022 will include self-guided tours, accessible tactile and Deaf-led tours, a family day, and a public photography competition.

See hiddeninrookwood.com.au for dates and more event details.

HUME COMMUNITY HOUSING 10

COMMUNITY nOTiCeBOard

Free Online THeraPy PrOGraMS

There are places online that are designed to support you with a variety of strategies that are also used in face-to-face therapy. These real therapy techniques are adapted so that you can do them online by yourself.

MoodGyM (moodgym.com.au)

This online cognitive behavioural therapy (CBT) program from the Australian National University is designed to reduce symptoms of depression and anxiety.

MindSpot (mindspot.org.au)

This free, government-funded program provides online assessment and treatment courses for a range of concerns such as anxiety, depression or chronic pain.

SPOOky CraFT and MOvie niGHT

Fairfield City Museum and Gallery is hosting spooky craft workshops and a movie night for children on Halloween night! Dress up in your scariest Halloween costume, participate in three fun creepy craft workshops, and bring picnic blankets and snacks for a movie night watching Disney’s Coco!

To book tickets, please contact Fairfield City Museum and Gallery at FCMG@fairfieldcity.nsw.gov.au or (02) 9725 0190.

SPRING 2022 11

COMMUNITY nOTiCeBOard

SalvOS MOneyCare

Take control of your finances with the Salvation Army’s Moneycare program! They provide advice on:

• Credit cards

• Payday and personal loans

• Buy now pay later

• Rental arrears

• Affordable insurance

• Electricity bills

Moneycare is free and confidential. Call the Moneycare team on 1800 722 363

are yOu Fire ready in THe HOMe?

Fire and Rescue NSW recommend this simple safety checklist to assist in keeping your home fire safe.

• Always dial Triple Zero (000) in case of fire

• Have a written escape plan in case of fire and practice it regularly

• Make sure keys to all locked doors are accessible in case you need to escape

• Never leave cooking, candles, or oil burners unattended

• Clean the lint filter of your clothes dryer each and every time you use it

• Never smoke in bed and take extra care if consuming alcohol whilst smoking

• Don’t overload power points and switch off appliances when not in use

• Always keep lighters and matches away from children

• Take extra care with any stored chemicals and fuels if you have a garage or shed

• Keep the gutters and ground around your home clear of leaves and other litter if you live in a bushfire-prone area

For more information, visit fire.nsw.gov.au for the Fire & Rescue NSW website.

12 HEADER HUME COMMUNITY HOUSING

COMMUNITY nOTiCeBOard

GeT Online Week 2022

Sponsored by Good Things Foundation

Hume is running four free information sessions on how to research your family history, hosted by passionate family historian Carolyn Cleary and sponsored by Good Things Foundation.

Morning tea and refreshments are provided and you could win a 6-month gift membership to Ancestry.com!

To register or find out more information, please contact Marnie at marnie.fitzpatrick@humehousing.com.au or 0491 692 292

October 17

11am – 12:30pm

19-21 Alexandra Avenue, Rutherford

October 18

11am – 12:30pm

77 George Street, East Maitland

20 October

11am – 12:30pm

Community Room

5 Wahroonga St, Raymond Terrace

21 October

11am – 12:30pm

Nelson Bay Bowling Club, Nelson Bay

Grow Your FamilY Tree

13

COMMUNITY nOTiCeBOard

CaBraMaTTa OPen laB

Open Lab is a chance for children 5 and above to explore and experiment with the technology available in the lab at Whitlam Library. Meet other like-minded people and give Lego Robotics a go, try your hand at 3D modelling, or race some Ozobots! Entry is free and adults are welcome to join in on the fun as a family.

Whitlam Library (165 Railway Parade, Cabramatta NSW 2166)

Saturdays from 10am – 11am, 11am – 12pm, and 1pm – 2pm Wednesdays from 4pm – 4:45pm and 4:45pm – 5:30pm School holiday Wednesdays from 3pm – 4pm and 4pm – 5pm

redFern Creek BuSHCare

If you have a passion for the outdoors and would love to pick up some new skills this spring, then the Redfern Creek Bushcare volunteer group is perfect for you. You will have the ability to gain more of an understanding of local waterways, as well as local birds, insects, plants, and wildlife.

The group runs once a month at Milton Park in Ingleburn and experience isn’t necessary as you will be provided with all the training you need.

For more information, please contact the Bushcare officer at bushcare@campbelltown.nsw.gov.au or 0447 234 373

HUME COMMUNITY HOUSING 14

COMMUNITY nOTiCeBOard

SPaCe-SavinG Garden ideaS

Spring is the perfect time to start a garden and the size of your outdoor space shouldn’t stop you. With a little creativity and a few clever design tricks to maximise space, there are so many small garden ideas to be inspired by.

• Window boxes filled with flowers can make for a colour burst on windowsills, balconies, and fences

• Hang a canvas over-the-door shoe organiser on a fence or wall and fill the compartments with dirt and wispy ferns or vines

• Just about anything can hold plants if it’s got drainage holes drilled at the bottom – washtubs, old toolboxes, birdbaths, serving trays, and more

• If you have an old shelf, you can turn it into a garden box for herbs

• Attach clay pots to a pallet with nails and cable ties and fill the pots with herbs or flowers for a living art display

• Turn an old wooden ladder into a space-saving stand for flowers, veggies, and herbs with boards on the rungs and a coat of paint

• Lean old louvers (wooden shutter blinds) against an outside wall and fill the slots with hearty plants such as succulents or mosses

If you want to show off your new garden, enter our Hume in Bloom gardening competition! You can see more details on page 23.

Free MiCrOCHiPPinG day FOr MaiTland reSidenTS

Come to O’Hearn Street Park in Tenambit on October 8 to get your cat or dog microchipped for free! Bookings are not required, but proof of Maitland residence is required.

There will also be opportunities to talk to Maitland City Council Rangers and learn more about local desexing programs. Please make sure your dogs are on leads and cats are contained when attending.

15
SPRING 2022

Seniors hubs

Hume have started Seniors Hubs in east Maitland, raymond Terrace, and rutherford to create social connections among senior customers.

Running in Hume community rooms, the Hubs offer social support and a range of group activities and classes.

These classes include activities such as Tai Chi, ukulele, gentle exercise, line dancing, aqua fitness, and art. There is also a weekly morning tea, digital device support, games, and other fun group activities.

The Hubs’ philosophy is “by Hume Seniors, for Hume Seniors”. Members are encouraged to participate in the day to day running of The Hub and in time, may choose to share their skills and interests with others by leading a small group activity.

The Hubs began in May 2022 with a grant of $22,500 from the Department of Communities and Justice under the Reducing Seniors Social Isolation program.

In the short time the Hubs have been open, feedback from participants has been overwhelmingly positive.

One customer said: “I love attending the Hub – I’ve made new friends, learnt new skills and now have something to look forward to each week.”

Senior Hub Times

Community Room

77 George Street, East Maitland

Tuesdays 9:30am – 1pm

Community Room

5 Wahroonga Street, Raymond Terrace

Thursdays 9:30am – 1pm

All Hume senior customers are welcome to join the Senior Hubs and can bring a non-Hume friend, family member, or other support person. Membership and non-facilitated activities are free, while classes work on a ‘pay what you can afford’ basis.

For more information, please contact Marnie at marnie.fitzpatrick@humehousing.com.au or 0491 692 292

HUME COMMUNITY HOUSING 16

SpringCleaning

checklis T

all rOOMS

Wipe down baseboards

Clean air vents

Dust blinds and windows

De-clutter any drawers/messy areas

Clean windows

Vacuum/Mop Floors

Replace HVAC/Furnace Filter

ClOSeTS

Donate or toss old clothes and shoes

Pack up winter clothes

Dust/wipe down shelves

Clean or replace laundry basket

kiTCHen

Get rid of outdated spices and food

Defrost and clean fridge and freezer

Steam clean grout and appliances

Polish silverware

Clean inside of cabinets and above fridge

Steam clean microwave

De-clutter junk drawer

Clean oven

Clean pantry shelves and around trash

laundry rOOM

Move washer / dryer and clean behind

Check dryer vent

Clean out cabinets and drawers

BedrOOM

Dust ceiling fan

Clean or replace sheets

Vacuum mattress

Clean and vacuum under bed

Wash pillows

livinG rOOM

Dust around behind TV

Clean fireplace

Clean window treatments/furniture

Wash, vacuum, or replace dog beds

Polish hard wood floors

OuTSide

Clean light fixtures

Wash outdoor furniture

Clean sliding glass door tracks

Steam clean cement/cracks

Plant flowers

Clean/repair gutters

Clean and organise garage

BaTHrOOMS

Throw away expired cosmetics

Steam clean mirrors, countertops, sink

Change shower curtain

Steam clean floors, bath tub, and toys

Clean in, around, and behind toilet

Unclog drains

SPRING 2022 17
COnTaCT uS
1800 004 300 | Ask for the Training and Employment team
humehousing.com.au te.hunter@humehousing.com.au

Training and employment opportunities

Opportunity Pathways

Opportunity Pathways is an exciting program developed by Wesley Mission that can support you to make a positive change by finding and achieving your housing, development, and employment goals. The program is for people who receive social housing assistance.

Contact the Opportunity Pathways team:

• opportunitypathways@wesleymission.org.au

• 1800 931 108

dress for Success

Dress for Success is a not-for-profit organisation that aims to empower women to achieve economic independence through professional clothing, workshops, support, advice, and development tools. In-person styling sessions and mailout packs are also available through Dress for Success.

Contact the dress for Success team:

• Metro – illawarra@dfssydney.org – 0473 875 338

Casual positions available

For assistance applying with the following companies, please contact the Training and Employment team with the contact details on the previous page.

• Kmart, Target, and Officeworks – 8,500 positions available nationally

• BCF, MacPac, Rebel, and SuperCheap Auto – 3,300 positions available nationally

• Lush – 180 positions available nationally and 70 Production Assistant positions available in Villawood warehouse

• Harris Farm – more than 20 stores across NSW with positions available

SPRING 2022 19

rental Properties now available

To be eligible for Hume’s affordable housing, you must:

• be an Australian Citizenship or permanent resident

• be able to provide ID

• live in NSW

See more on humehousing.com.au

Wentworthville

$402PW | 2 bedrooms

Only 200 metres to the nearest train station and a short drive to Parramatta and Westmead Hospital, this light and airy 2-bedroom apartment offers all the modern conveniences.

See more on gonest.com.au COvid-SaFe and

West Pennant Hills

Contact us for pricing

This charming and warm home features a sensory room, shared living space, cosy outdoor area, and a van equipped for wheelchairs available for transport to nearby areas.

virTual vieWinGS availaBle!

• have a household income within set limits

• not own property that could help you with your housing needs

north Parramatta

$390PW | 2 bedrooms

This ultra-modern 2-bedroom apartment is close to public transport and the Parramatta CBD and features stainless steel appliances, modern fittings, and a spacious balcony for entertaining.

Mount druitt

Contact us for pricing

With five bedrooms, a large living and dining area overlooking the garden, and a covered outdoor area with a BBQ, this social home has everything you need.

Want to look at our Specialist disability accommodation?

Find out more about SDA on our website and whether you are eligible. Then you can call (02) 9722 4300 and press option 4 to speak to our friendly Housing Options team!

Sda aFFOrdaBle Sda aFFOrdaBle
HUME COMMUNITY HOUSING 20 RENTALS

are you eligible for affordable rentals?

are you a low to medium income earner?

are you an australian citizen or a permanent resident?

do you live in nSW?

do you not own property or pets?

Can you provide id?

If you answered yeS to these questions, you may be eligible to apply! You can find out more and view our affordable rentals on humehousing.com.au.

21

use your voice

The Tenants’ voice Committee is a group of customers that meet regularly to make sure Hume is always improving the services and support we give customers.

The committee’s role is to organise customer events, guide Hume’s policies by sharing their experiences of our services, support other customers going through the social housing process, and more.

On August 17 we held a special edition of the Liverpool Tenants’ Voice Forum at Liverpool Library where, following the conclusion of the forum, more than 30 Hume customers, neighbours, and members of the public attended a Mini Expo.

This Mini Expo was well-received by participants and empowered many people to have a deeper engagement with services and learn about organisations including:

• Mission Australia

• Anglicare

• Liverpool Women’s Health Services

• CORE Community Services

• Service Australia

• Service NSW

• Wellways Australia

Thank you to the Tenants’ Voice Leadership Team members Marie, Ruth, Alen, and Doung, who have continued to support and help at every Tenants’ Voice Forum!

HUME COMMUNITY HOUSING 22

Hume in Bloom Gardening Competition

do you like gardening?

Or are you looking for an excuse to create a new space that you can be proud of?

Join our first Hume Gardening Competition open to all Hume customers.

It doesn’t matter where you live or how green-fingered you are, spend some time creating and nurturing your beautiful garden space, take a photo of you next to your garden when at its best and enter our competition for a chance to win a prize.

We’ll also ask you to tell us briefly why you enjoy gardening.

For information or assistance with your entry, please contact Richard on 0491 691 977.

The competition closes Friday 4 November 2022.

23
In Bloom HuMe

Sudoku

each of the nine blocks must contain all the numbers 1-9 within its squares. each number can only appear once in a row, column or box.

if you’re looking at this online,magazine print this page out!

8 2 4 5 5 7 5 4 6 2 3 5 7 9 1 3 1 6 5 2 3 1 5 2 8 1 6 5 7 6 3 5 4 8 1 9 6 9 3 7 1 7 5 2 4 9 7 5 1 9 8 3 6 6 4 1 2
SPOT THe diFFerenCe
HUME COMMUNITY HOUSING 24 PUZZLES

Budget buster recipes for spring

eyeball jelly cups

Make these devilishly scary eyeball jelly cups for Halloween with four simple ingredients.

ingredients

Jelly crystals

White marshmallows

Smarties

Black and/or red icing

1

2

3

4

Place jelly crystals in a large jug, then add 2 cups boiling water and stir until dissolved. Top with 1 2/3 cups cold water and stir to combine.

Divide the jelly mix among plastic cups then refrigerate for 4 hours or until set.

Halve the marshmallows then top the sticky side with a Smartie. Use the icing to draw veins and pupils.

Top the jelly cups with the marshmallow eyes.

Macaroni and cheese

Serve this on its own as a cheeky Sunday dinner or serve as a side with barbeque and salad.

ingredients

3 cups macaroni

1 cup grated cheddar cheese

½ grated parmesan cheese

2/3 cup cream

1

2

When you are keeping an eye on your budget, it’s good to know you can eat cheaply without sacrificing nutrition and flavour. Our cheap and easy recipes will have you whipping them up in a flash.

Hot Tip!

Mix 2 teaspoons of cornflour and 80g of cranberry juice to make fake blood to put on top!

3

Cook macaroni in a pot as instructed on the packet of the macaroni.

When al dente (when the macaroni has a tiny bit of resistance when you bite into it), drain the macaroni and return to the pot.

Add cheeses and cream into the macaroni and stir over a low heat until cheese has melted. Season with salt and pepper to taste.

Tip!

If you don’t have cream or want to make a lower-fat version, use skim milk.

SPRING 2022 25 RECIPES

Make a payment

Hume Community Housing are here to support you to pay your rent and water bills on time and as easily as possible. your rent should be paid 14 days in advance and water bills should be paid within 28 days.

We offer four payment options to our customers. Simply choose which option works best for you:

• Centrepay – set and forget with Centrelink

• BPAY – pay online or setup regular payments with your banking provider

• Debit Card – easy payment over the phone

Centrepay

Centrepay is a free bill paying service and is an automatic “set and forget” option. If you complete and return a Centrepay Deduction Authority form to us, you can use Centrepay to arrange regular deductions from your Centrelink payment.

BPay

Through BPAY, you can make payments to us online. You can also set up regular payments to us through BPAY. Our BPAY Biller Code is 230565. Look for the BPAY logo on your water bill for your reference number.

Pay your rent and other bills securely online through Hume’s new payment portal HumePAY. HumePAY will provide a simple and easy way to view your outstanding rent, water and bond balances, and to make payments – anytime, anywhere. It’s the easy way to pay!

Call us

If you would like to make a rent payment over the phone, please call our Customer Service Centre on 1800 004 300 and select ‘Option 3’.

If you need assistance with any of the payment methods listed above, please call our Customer Service Centre on 1800 004 300.

PaGe 24 Puzzle anSWerS COMinG SOOn! 8 2 7 3 4 6 5 1 9 9 3 1 8 5 7 4 2 6 5 4 6 1 9 2 3 7 8 6 8 9 2 3 4 1 5 7 7 5 2 9 8 1 6 4 3 3 1 4 7 6 5 8 9 2 4 9 5 6 7 8 2 3 1 1 6 3 5 2 9 7 8 4 2 7 8 4 1 3 9 6 5 7 6 1 8 3 4 2 9 5 4 8 2 5 1 9 3 6 7 9 3 5 6 2 7 1 4 8 5 9 3 4 7 2 6 8 1 1 7 6 3 5 8 9 2 4 8 2 4 1 9 6 7 5 3 3 4 8 2 6 1 5 7 9 2 1 7 9 8 5 4 3 6 6 5 9 7 4 3 8 1 2 HUME COMMUNITY HOUSING 26

Colouring in

27

Compliments, complaints and appeals

We welcome your feedback, as it helps us to improve our services. you can submit a Compliment, Complaint or appeal.

Feedback takes different forms: appeal

Complaint

• An expression of dissatisfaction with the standard or type of service we have provided.

• A request to have an official decision reviewed as you don’t agree with the outcome

• If you still don’t agree with the outcome of an appeal, you can contact the Housing Appeals Committee on 1800 629 974 and they will conduct an independent review.

COnTaCT uS

General enquiries: 1800 004 300

General email: hume@humehousing.com.au

repairs email: repairs@humehousing.com.au

anti-social Behaviour report

• If you are experiencing problems with your neighbours or their visitors, it is not recorded as a complaint

• Your Neighbourhood Officer will manage these reports and keep you updated on a regular basis.

Website: www.humehousing.com.au

Please like our page Hume Community Housing on Facebook to receive latest updates.

ABN: 66 647 041 988

all OFFiCeS are ClOSed unTil FurTHer nOTiCe due TO COvid-19

7 Hamilton Road

Cabrogal Country

Fairfield

NSW 2165

Level 4/79

George Street

Dharug Country

Parramatta

NSW 2150

2 Glenroy Drive

Tharawal Country

Claymore

NSW 2559

There’s now even more ways to contact us:

464 High Street

Wonnarua Country

Maitland

NSW 2320

46 William Street

Worimi Country

Raymond Terrace

NSW 2324

Messenger Whatsapp live Chat Customer Service Centre
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