Human Resources May 2014

COVER STORY 12 Q&A

Jean-Michel Wu explains how WPP Asia Pacific is fighting the challenges of a small talent pool with an exclusive learning programme.

Features 16 The evolution of leadership

What is leadership in an Asian context? Sabrina Zolkifi explores the changing role of leadership development in the region.

24 Getting the right people to the right places HR is truly tested by the need to cater to different generations, especially when it comes to executive relocation. Akankasha Dewan speaks to HR leaders about changing global mobility trends.

Events 34 Talent Management 2014 Human Resources’ second annual Talent Management conference drew in hundreds of delegates to hear the region’s most senior HR professionals talk, debate and advise on all things talent in Asia.

36 The Futurist 2014 HR delegates joined forces to discuss the future of the function, tomorrow’s talent and preparing for the challenges to come.

Opinion 38 Learning & Development The chaos theory explains why one small change can make big differences elsewhere. Oberdan Marianetti, of Standard Chartered Bank, explains how this “butterfly effect” can impact your learning environment.

41 People Issues

Teofilus Ponniah, of British American Tobacco, tells a story to highlight the dangers of managers not being able to put together the people puzzle.

48 Last Word

First impressions last. Rebecca Lewis says you always need good employees, so don’t risk chasing them away by making these avoidable first impression mistakes.

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Ed’s note In the news Suite talk Spacial Awareness HR by numbers

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May 2014 « Human Resources «

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News from humanresourcesonline.net

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May 2014 « Human Resources «

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GET INTO THE BOSS’S HEAD

Lawrence Koh Founder and MD iFly Singapore

People WORK LIFE

snapshot

15 minutes with ...

The state of HR maturity today Reactive

70%

Proactive or strategic

30%

Source: Talent Practices for Growth Markets report, Organisation Solutions

Leadership « WHITE PAPER

SINGAPOREANS DISSATISFIED WITH TRAINING Singapore – Local HR practitioners need to step up their game when it comes to planning corporate training processes for Singaporean employees if they wish to increase employee retention levels.

According to the “2014 Workplace Learning Trends across APAC Region” survey by Cegos Group, there has been a significant decrease in the number of locals being trained this year, down from 89% in 2012 to 76% this year.

Out of the 2,796 APAC employees polled, 12% of local employees stated they were primarily motivated to train due to insufficient training in their current role, while 10% said they would like to train in order to get a new job.

“The 2012 survey noted seeds of dissatisfaction with training and this year’s survey shows the problem has become even more deeply rooted with major implications for talent management and employee retention given that Singaporean learners are more driven by getting a new job and a pay rise than in any other country surveyed,” the report stated.

Main motivators for Singaporeans to train Insufficient training in current role

12%

To get a new job

10%

Dissatisfaction with current training

9%

Desire to be more ‘employable’

9%

Source: 2014 Workplace Learning Trends across APAC Region, Cegos Group

While the overall number of locals being trained has decreased, the report found Singapore has the highest population of workers training within office hours (89%), a 6% increase since 2012, and more Singaporeans (59%) use one-to-one mentoring than in any other country.

This has resulted in a dramatic shift away from classroom learning – from 65% in 2012 to 46% this year.

When it came to analysing the learning trends across the six Asia Pacific countries surveyed in the report, one in five respondents had had no training in the past 12 months. In addition, more than 16% stated they were dissatisfied with the training provided to them.

While the main training motivation across APAC was highlighted to be soft skills development for personal growth, organisational training (technical, company and product) was the one training focus provided by organisations, demonstrating the imbalance of what is provided versus what is being asked for.

May 2014 « Human Resources « 11

PROFILE » Jean-Michel Wu

Jean-Michel Wu « PROFILE

Trainings. Teambuildings. Conferences.

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“This teambuilding is the best ever attended in career ..life.”

– Novartis Singapore

Your staff are like an orchestra. We help get them to work in harmony behind your goals. Drum Cafe’s interactive drumming and learning are proven in US, UK, and Singapore. Fresh programs: Trainings, Teambuildings, Leadership, Motivation, Conferences, and more. Use music as a catalyst to change, educate, motivate, unite. 1 day, half day to 1 hr. 10 to 100 to 1,000 people. Clients incl. Apple, P&G, Singtel, Shell, Credit Suisse, Microsoft and more. Featured in CNN and HR mags. Voted “Top global organization effecting meaningful Change.” – as published in the U.S. Handbook of Change. Contact us: info@drumcafe.sg Singapore, KL +65 6438 8949

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Employee relocation without the culture shock.

We’re already immersed in your next emerging market.

Cartus is already at home in up-and-coming locales where businesses are finding new footholds. Because it’s important for your assignees to arrive with their feet on the ground, we’re their trusted guide for housing, schooling, and transportation. And that’s just for starters. We also provide expert language and cultural training to connect them with their new communities more quickly.

If you’re looking for information on new emerging markets, we probably already have what you need. Take a look at our videos and other tools at guidance.cartusrelocation.com/emerging-markets-resources, or email us at trustedguidance@cartus.com.

Want your assignees to succeed in emerging markets? Scan now. ©2013 Cartus Corporation. All rights reserved.

www.cartus.com | connect with us

Power and Profession on the Move Asian Tigers Mobility takes care of your relocation. Having moved families and businesses across the world for over 49 years, we know what it takes to deliver a smooth transit.

Our services include: • Visa & Immigration Assistance • Orientation & School Search • Home Finding & Temporary Living • Move Management • Settling-In Program

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PARKROYAL 18-19 ON BEACH ROAD JUNE HOTEL 2014 SINGAPORE

PRESENTING EMPLOYEE EFFECTIVENESS 2014!

There’s a growing demand for skilled talent in Singapore, where human capital is the country’s primary and most valuable resource in driving economic growth.

Which is why Human Resources has launched a new L&D conference to help you gain an edge in ensuring talent is ready to take on your organisation’s biggest challenges.

Hear from leading L&D professionals who will debate the most pressing issues affecting the region and deliver world-class keynotes and panel discussions aimed at giving all attendees business critical learning themselves.

Come and join us to revolutionise your talent!

Topics in this conference include: - Constructing a globally relevant training programme - Getting the best ROI on corporate learning and measuring its impact - Outsourced vs. in-house training programmes - Blending technological and traditional learning - The future of L&D in Asia

OUR FEATURED SPEAKERS INCLUDE:

Jed Tai Regional head, talent & organisational development AIG

Rashmi Sharma SVP, HR & head of learning & development, Singapore Citibank Singapore

Evangeline Chua Head of HR, Singapore Citibank

Sudhi Sinha HR director & manager, center of excellence in engineering Johnson Controls

Jin Hwui Lee Deputy director, HR development Land Transport Authority

Patrick Lew Leader, learning & talent development, APJ Netapp

Belinda Liu Head of leadership, talent & learning, APJ Philips

Alysson Do VP, HR, APAC & emerging markets Pitney Bowes

Wei-Ling Poon Head, learning & development, SEA, Australia, NZ & Taiwan Samsung Asia

Anish Lalchandani Global head, talent & learning operations Standard Chartered Bank

Gold Sponsor

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On the ground, in the know With more than 200 locations, Crown has the local presence and experience to support your teams, where and when you need it.

Crown service offerings include: • On Assignment Support • International & Domestic Shipments • Post-Arrival Orientations • Home Search • Partner Support • Intercultural Support

Tel: +65 6861 6818 singapore@crownrelo.com

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Executive Relocation - Moving

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Executive Relocation - Serviced Apartments

HR Solutions Provider Established in 2000, HRM3 Asia partners with clients to anticipate and respond to changes with the right Human Capital Solutions. With HQ in Singapore, HRM3 has a global network of strategic alliances in Asia, US and Europe to serve our MNC customers in Asia Pacific.

Our experienced team of professionals listen, customize and deliver quality human capital solutions in the areas of: • Executive Search • HR Transformation • Executive Coaching • Organization Effectiveness • Career Transition/Outplacement Client references and projects completed by HRM3 Asia will be provided upon request.Our Facilitators, Coaches, Consultants and Workshop Leaders are professionals with over 10 years of experience in various industries operating in the Asia Pacific Region.

The Human Capital Solutions Provider in Asia Our Partners

Do visit our website at www.hrm3asia.com.sg For enquiries, please email to corporate@hrm3asia.com or call us at 65-62914478.

Recruitment Services

EA Licence No.: 08C2893

Founded in 2004, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary staffing and payroll services across all industry sectors, Capita’s highly personalised service ensures that clients find the right talent to meet their needs.

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Tel: +65-6603 8000

The CET Academy offers a wide range of indemand and industry-relevant adult training & education programmes. These range from Part-Time Diploma, Specialist and Advanced Diploma, to short courses and customised in-company training to cater to specific needs of corporations. As a WDA Approved Training Organisation, we also conduct Workforce Skills Qualifications (WSQ) programmes.

Fields of study: Business, Finance & Accounting, Engineering, Health & Life Sciences, Humanities & Early Childhood Education, Infocomm Technology, Language, Life Skills, Media & Arts.

Hotline: (65) 6460 6353 Email: enquiryCET@np.edu.sg Website: www.np.edu.sg/cet

Training Services

Overcome your presentation jitters with interactive theatre-based training workshop The Speaking Factory Pte Ltd is dedicated to helping organisations and individuals to develop public speaking skills and other soft-skills – using acting, drama and improvisation techniques.

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SENIOR APPOINTMENTS

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7KH RXWVRXUFLQJ DQG WHPSRUDU\ UHFUXLWPHQW LQGXVWU\ UHTXLUHV VSHHG HÉ?FLHQF\ DQG SUHFLVLRQ 7KH &DSLWD Outsourcing team provides a full suite of services, catering to your short term and long term business needs: Č? CONTRACT EXECUTIVES Č? TEMPORARY HIRES Č? PROJECT / EVENT HIRES

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Pick of the month

Investment in

people

Our Story Charterhouse is a well-recognized executive search firm with footprints in Asia, Australasia and the Middle East. Formed in 2003, Charterhouse offers professional and bespoke contingency and retained search services across a variety of industrial sectors.

We understand that great people are at the heart of every successful business. It is this belief to invest in our team at Charterhouse that we are able to provide our clients with professional, specialised and tailored executive search services.

Our Services Charterhouse is an established brand but what distinguish our brand are our people and the clients whom we have partnered with.

Our foundation is based on providing the best recruitment service to our clients and candidates through our recruitment consultants who are responsible, experienced, and are specialists in their own fields.

Our Specialisations Charterhouse offers specialist recruitment services within the following fields: Human Resource Accounting & Finance Sales and Marketing Information Technology (IT) Banking & Finance Engineering Supply Chain

• • • • • • •

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Biotechnology & Life Science

Financial Services

Chemicals Healthcare & Pharmaceutical

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INDUSTRIAL SPECIALISATIONS

IT&T Media & Entertainment Public & Non-Profit Organisations

Transport & Logistics Professional Services

Property & Construction

Retail & Luxury Goods

To find out more about what Charterhouse can do for you, please call us at (65) 6435 5600 or email enquiry@charterhouse.com.sg

Together we open the hearts and minds of your employees Power2Motivate速 is the most comprehensive program for recognising and rewarding employee achievements. Our proven online solutions incorporate innovative features including; real time reporting, measurable ROI and a unique social media platform, designed to build a culture of recognition and inspiration.

Power2Motivate速 is an online, turn key solution for inspiring your employees by recognising and awarding achievements.

Contact us for a consultation. www.power2motivate.asia | +65 6622 5490