Benefits Asia 2014, Conference Delegate Book by Human Resources Online

15 OCTOBER 2014

DELEGATE BOOK

SINGAPORE MARRIOT HOTEL

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CONTENTS

HOST’S WELCOME INTERACTIVE FORMAT DETAILS 3

CONFERENCE AGENDA

5 6

SPEAKER PROFILES SPONSOR PROFILES

8-14 16-17

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Putting the fit into Benefits

Wellness

Choice

Broking

Analytics

Shift employee benefits from treatment to prevention

Personalise benefits for maximum employee satisfaction

Leverage brokerage spend to get flex, wellness and analytics

Drive spending decisions using ROI data on benefits and workforce health

Health Day

Wellness Shop

Health Challenges

HPB WHP Grants

Spending Accounts & TPA

Flex

Online Enrolment

Broking Excellence

Customer Support

e-Claims

Better Health

Benchmarking & Forecasting

For more information, please contact: info@cxagroup.com l +65 6559 8082 (CXA) l +65 6538 0401 (Pan - Brokerage) www.cxagroup.com

Cost Savings

EDITOR’S NOTE

BALANCING YOUR EMPLOYEE BENEFITS When it comes to rewarding staff and implementing compensation and benefits programmes, many organisations throughout the region still seem to face a number of dilemmas. And it’s a difficult balance to keep employees happy. On one hand, you’ve got staff saying they want A, B and C from you to feel appreciated and rewarded – and you want to give it to them. You really do. Because you know that listening to their needs and trying to accommodate them is one of the best ways to retain good people in a tight, under-skilled market. Yet on the other hand, you’re reluctant. The cost can be huge, and you’re not even sure that what you’re able to offer will really make a difference and give you the ROI you can be proud to show your CEO. In fact, one recent study found that despite 40% of organisations in Asia Pacific spending a fifth of their payroll on benefits, just half of HR leaders believe their employees actually value what has been made available.

These in-depth discussions with a range of incredibly knowledgeable table hosts will rotate and take place throughout the day, meaning that by the end of the conference you will have had the chance to pick the brains of each and every one of them. A huge thank you to all the speakers, panellists, table hosts and sponsors for joining us at this all-important conference, and to all the delegates for making the time to be here. I hope you leave today with some refreshingly new knowledge about how to better manage your compensation and beneﬁts strategies to get the balance right.

The same research also discovered a quarter of employers in both Singapore and Malaysia don’t even have a documented benefits strategy. If that’s the case, then it’s no surprise the ad hoc offerings aren’t having their intended effect. Thankfully, Benefits Asia Interactive is back for the third year running to help HR leaders and C&B specialists truly understand the promise – and pitfalls – of leveraging benefits to improve the attraction and retention of staff. As with every Benefits conference Human Resources has produced, we have an excellent line-up of experienced professionals to debate, discuss and share best-practices and case studies. But this year, as an added benefit (no pun intended), we’ve also decided to introduce our hugely popular interactive format to this growing conference to ensure you are given every opportunity to get the most out of this experience.

Rebecca Lewis Editor, Human Resources rebeccal@humanresourcesonline.net

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We have structured Benefits Asia Interactive 2014 in an intimate, engaging and interactive setting for you to share your opinions and questions with HR experts and peers. By now you will have been allocated a group number printed on your name badge to help you find your group. Throughout the day you’ll stay with your group and move across five roundtables covering different topics with hand-picked experts. Lasting for 30 minutes each, these interactive sessions are a fantastic opportunity for you to voice your opinions and experiences and ask the questions that are most pertinent to you and your organisation. Not only will you walk away with the information you wanted the most, you’ll make new friends and contacts along the way.

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FLEXIBLE BENEFITS

COMMUNICATION

HEALTHCARE & WELLBEING

COMMUNICATION

HEALTHCARE & WELLBEING

NON-CASH REWARDS

MOBILITY

NON-CASH REWARDS

MOBILITY

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FULL CONFERENCE AGENDA WEDNESDAY 15TH OCTOBER 2014 8.00

Registration opens

8.50

Editor’s opening remarks Rebecca Lewis, editor, Human Resources

9.00

MasterCard’s story: Aligning C&B programmes with talent and business strategy • Driving organisational growth through your C&B strategy • Marrying C&B and talent strategies to maximise the positive impact of the HR function • The growing importance of the role of the C&B professional Patricia Goh, regional head C&B, APAC, MasterCard International

9.25

Panel: Singapore salary outlook and regional C&B trends, analysis and forecast • What are the prevailing salary and C&B trends in Singapore, and the region? • Analysing recent and forthcoming policy that will impact C&B • How will changes in the CPF and legislation impact your retirees? • Getting ahead of the game and understanding how your budget will be affected in the future. Eudora Choo, VP, benefits governance, APAC, Deutsche Bank AG; Hans Han, head, C&B, APAC, Huntsman

9.55

Interactive session 1

10.25

Morning coffee break

10.55

Crafting a compensation strategy for a multi-generational workforce • Labour trends for the future • The four generations and their motivation factors • Total C&B strategy to recruit and retain a multi-generation workforce • Case studies Jaclyn Lee, senior director, HR & organisation development, Singapore University of Technology and Design

11.35

Interactive session 2

12.05

Panel: Engaging and retaining talent through non-cash rewards • Building career development into your rewards strategy • The cost-beneﬁt analysis of wellbeing programmes • What does “work-life” balance really mean, and what bearing should it have on your C&B strategy? • The importance of recognition and its place in your programme Kathy Goh, director, global HR shared services, DFS Group; Neha Pareek, talent leader, APAC, Greater China & Africa, IBM; John Lackey, director, global mobility, Jabil; Joon Tan, VP, talent management GSC, Schneider Electric

12.35

Lunch

13.50

Interactive session 3

14.20

Interactive session 4

14.50

Afternoon coffee break

15.10

Panel: Balancing base and variable pay • Setting competitive expatriate pay structures • Dealing with difference – age, culture, gender and geographical location • Driving performance through variable pay Jay Arcega, senior global mobility specialist, APAC, Black & Veatch Yin Cheng Lau, cluster director HR & organisation development, Infocomm Development Authority of Singapore Patricia Goh, regional head C&B, APAC, MasterCard International; Boris Biryukov, region head C&B, OTC IntOps/animal health APAC, Novartis

15.40

Interactive session 5

16.10

Panel: Navigating salary reviews and promotions • Communication, balancing expectations with what’s fair • Setting the budget, the tone and the expectations • Standardising the process, what are the criteria and how should they be measured Mario Berta, regional co-founder & CEO, Easy Taxi; Boris Biryukov, region head C&B, OTC IntOps/animal health APAC, Novartis Joon Tan, VP, talent management GSC, Schneider Electric

16.40

Closing remarks

16.50

End of Beneﬁts Asia Interactive 2014

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INTERACTIVE ROUNDTABLE SESSIONS 1. FLEXIBLE BENEFITS Allowing employees to choose the beneﬁts that best ﬁt them seems to make a lot of sense; it enables you to please more of your workforce, more of the time. It can also enable you to better attract and reward a diverse workforce. However, implementation can be cumbersome and getting the mix right is never easy – you need to understand what’s attractive to who and what’s good for you as an employer. This discussion will allow you to explore what others have done, and what the outcomes were. Discussion hosts: A) Khor Ling Ling, deputy director, performance & rewards, Changi General Hospital B) Rosaline Koo, founder & CEO, ConneXionsAsia

2. HEALTHCARE AND WELLBEING A healthy workforce is a productive and happy workforce, so surely a robust healthcare and wellbeing benefits package is in the interest of the employer and employee? How do you measure this, though, and how do you know where to set the bar? This discussion will help you better understand the true costs and benefits to your business. Discussion hosts: A) Eudora Choo, VP, benefits governance, APAC, Deutsche Bank AG B) Aditi Mahadevan, senior HR generalist, Citibank NA

3. MOBILITY One of the biggest challenges in maintaining a globally mobile workforce — from a strategic and logistical perspective — is determining which type of compensation approach to take with your assignees. Traditional expatriate packages based on a promise to “keep whole” are no longer necessary in many instances, yet making packages too “local” may fail to attract the right talent to cross borders for your company. In this roundtable session, explore how to negotiate between the maze of options available when developing a relevant and effective compensation and beneﬁts strategy for relocated employees. Discussion hosts: A) Tom Farmer, Asia rewards director, NXP Semiconductors B) Hans Han, head, C&B, APAC, Huntsman

4. NON-CASH REWARDS Cash isn’t always king – learning and development sessions, flexible working times and career development opportunities are just a few examples of non-cash rewards that are an imperative part of any market-leading compensation and benefits programme. These rewards can drive productivity, engagement and retention, while also relieving pressure on your salary budget and recruitment challenges. This session will help you work out what works and what fits. Discussion hosts: A) Athia Tahzeeb, program manager, global rewards, benchmarking & pay structures, APJ, HP B) Mark Robinson, executive general manager, EMEA & APAC, Power2Motivate

5. COMMUNICATION The Achilles heel of many a brilliant compensation and beneﬁts strategy is how well it’s communicated to those who it encompasses. If your employees don’t fully understand what’s available to them, how they beneﬁt and what their options are, it could mean thousands of dollars down the drain and failing to hit your human capital objectives. Communicating the strategy up the chain is equally important, ensuring you align with the overall business strategy and get the buy-in you need. Talk through the dos and don’ts and build your own communication strategy. Discussion hosts: A) Ivy Liew, director, career & rewards HR, SMRT B) Neha Pareek, talent leader, APAC, Greater China & Africa, IBM

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SPEAKERS JAY ARCEGA Senior global mobility specialist, APAC Black & Veatch Jay Arcega originally started his corporate career as a ﬁnance, accounting and compensation practitioner in IBM Philippines prior to moving to global mobility. He built his relocation profession as an expatriate assignment consultant in Cartus, and eventually moved as a senior global mobility specialist to Black & Veatch. In a span of four years, he has been recognised for his outstanding service and innovation, with multiple wins to boot. His mobility experience encompasses relocation co-ordination, mobility policy review and recommendation (including expatriate compensation items), supplier management, expatriate payroll deliverables and group project management.

KHOR LING LING Deputy director performance & rewards Changi General Hospital Khor Ling Ling is an experienced compensation and benefits professional. A graduate in actuarial science from the University of Iowa, she enjoys applying her statistical and insurance knowledge to her compensation and benefits work. She has accumulated experience as a practitioner, consultant and facilitator. Being in the compensation and benefits arena for nearly 15 years, she believes a rewarding career is one that enables continuous learning and improvement. She started her career as a consulting analyst with Buck Consultants and found passion and relevancies in her studies and work. She accumulated her C&B knowledge and experiences during her stints with major companies such as Mercer and Siemens.

ADITI MAHADEVAN ADIT Sen human resource generalist Senior Citibank NA Cit Aditi Mahadevan is an HR professional with more than 12 years of experience in banking and telecom organisations in Singapore and India. She has had extensive experience in business partnering, compensation and benefits and L&D. As an HR business partner, she has handled a variety of HR areas to drive the people strategy for the business, including talent acquisition, university programmes, performance and talent management, employee relations and employee engagement. As a C&B specialist, she has been instrumental in designing and implementing rewards and benefits plans in South Asia. In her current role as a senior HR business partner, she is responsible for partnering with the regional operations and technology teams in Singapore. She works in partnership with the business heads to provide support which enables them to effectively deliver their people plans. She is also a certified MBTI Practitioner and a results coaching certified coach.

ROSALINE KOO Founder & CEO ConneXionsAsia Rosaline Koo is the founder and CEO of ConneXionsAsia (CXA), an employee benefits and healthcare big data start-up. Before CXA, she led Mercer Marsh Benefits in 14 countries across Asia Pacific, growing the business by 800% over eight years. She also worked for ACE Insurance, Bankers Trust and Procter & Gamble. She has an MBA from Columbia University and attended UCLA. She has been invited to speak at highprofile events, including the Bloomberg ASEAN Business Summit, FT-BNP Paribas Women at the Top Asia Summit, Tech in Asia Meetup, Passion Unleashed, as well as various HR seminars.

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A hassle-free corporate travel solution! Cashless • Paperless • Seamless

ABOUT EASY TAXI. Easy Taxi is the World’s biggest taxi application, present in 33 countries across the world (11 of them in Asia), backed by more than USD $75m of funding by global investors.

WHAT PROBLEMS ARE WE SOLVING FOR CORPORATIONS? Are you tired of taking out a pile of fading taxi receipts every month, trying to remember what each of them was for, pasting them on pieces of paper, and then calculating how much you should be reimbursed? Or, are you a manager or business owner who has to hire someone specifically to go through all the fading receipts, try to figure out whether amount is accurate, and allocate them to the right cost centers? If this is your case, then Easy Taxi Corporate is the right solution for you!

WHY EASY TAXI CORPORATE? CASHLESS BOOKINGS No need to make cash payments. Everything is done in-app and rides will be billed directly to the company.

RECEIPT ? NO THANKS ! An e-receipt will be sent to your email.

NO MORE CLAIM FORM FILLING The company will no longer need to process piles of fading receipts at the end of the month, everything will be digitalised.

COST ALLOCATION PER DEPARTMENT Possibility to create cost centers, for teams, department, and projects to better allocate costs. Generate reports by date, employee or department.

SEAMLESS EASY TAXI EXPERIENCE Exactly the same user experience: book a taxi by yourself and track the taxi location real time on the map.

Interested? Want to find out more? Please write to us at corporate@easytaxi.com.sg to schedule a live demo !

SPEAKERS EUDORA CHOO VP, benefits governance, APAC Deutsche Bank AG Eudora Choo works for Deutsche Bank as vice-president for benefits governance, covering 16 countries in Asia Pacific. She is responsible for regulatory compliance, financial management and the strategic and creative drive of a wide array of benefits programmes for 18,000 employees in the region. Before joining Deutsche Bank, she spent many years in the area of benefits consulting and human resources with large MNCs serving a diverse clientele. She established impactful stakeholder outcomes and sustainable commercial value through implementing complex changes and forward-looking initiatives relating to health and wellness, flexible benefits, insurance arrangement and employee engagement strategies. Choo holds a Bachelor of Science (Honours) in management. She is also a senior associate of The Australian and New Zealand Insurance Institute, a certified Six Sigma Brown Belt and a trained medical underwriter with an in-depth understanding of the healthcare environment in Asia.

KATHY GOH Director, HR shared services DFS Group Kathy Goh looks after global HR shared services for the DFS Group. Before being appointed global head of HR shared services, she was DFS’ Asia head for compensation and beneﬁts. Before joining DFS, she was the Asia operations manager and Asia payroll manager looking after HR employee services at Citibank. Her other HR appointments include vice-president of rewards at MediaCorp and regional rewards and operations manager with Visa International. She has many years of HR experience, mainly in compensation and beneﬁts and HR shared services.

MARIO BERTA Regional co-founder & CEO Easy Taxi As regional co-founder and CEO for Easy Taxi, Mario Berta is responsible for the commercial deployment of Easy Taxi’s corporate solution across 11 countries in Asia. He leads regional recruiting efforts, hiring key players and building efﬁcient teams in Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, Hong Kong, Taiwan, South Korea, India and Pakistan. He also played a signiﬁcant role in building the Philippines operations, working on driver acquisition and passenger relationship-building.

ATHIA TAHZEEB Program manager, global rewards, benchmarking & pay structures, APJ Hewlett-Packard Athia Tahzeeb started her HR career as a business partner and has handled various HR programmes, including new hire management, performance management, employee engagement and diversity and inclusion initiatives. She manages the compensation benchmarking programme at Hewlett-Packard for the Asia Paciﬁc and Japan region. Her experience in total rewards encompasses job evaluation, base pay management, equity compensation and executive compensation.

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SPEAKERS REBECCA LEWIS Editor Human Resources As editor of Human Resources magazine, Rebecca Lewis oversees all editorial print and online content for Singapore. In her role, she is responsible for leading the thought-provoking and quality industry content for a growing senior-level HR readership, as well as strategically growing the brand’s presence and reach online, and through a growing number of industry events, conferences and awards shows. Lewis joined Lighthouse Independent Media as editor of Human Resources in early 2012, but she is no stranger to Singapore having spent 13 years growing up here in her earlier years. An experienced journalist and magazine editor, Lewis was previously editor of Singapore’s ANZA magazine. Before this, she spent six years working across multiple award-winning newspaper titles at APN News & Media in her home country of New Zealand.

HANS HAN Head, C&B, APAC Huntsman Hans Han is the head of compensation and benefits for Asia Pacific at Huntsman. He is responsible for the overall C&B strategies and programmes in Asia Pacific. He has more than 17 years of work experience in various disciplines, including business, general management and human resources management. He started as a trainer who progressed into HR consulting and eventually regional compensation and benefits with multinational corporations. He has trained, presented to and consulted thousands of executives and professionals across the region, including many Fortune 500 companies. His more recent engagements include compensation benchmarking, sales incentive design, and regional benefits reviews. He has worked for prestigious firms such as Hay Group, Mercer HR Consulting, Jones Lang LaSalle and Johnson Controls.

NEHA PAREEK Talent leader, APAC, Greater China & Africa

IBM Neha Pareek is the business and technical talent leader for IBM’s Global Business Services unit covering three growth regions – Asia Paciﬁc, Greater China Group and Middle East and Africa. She leads the talent partners in these regions to build the leadership pipeline and manages the appointment and placement of executives to support IBM’s growth objectives. She has a strong background and understanding of global mobility programmes, leadership development, talent acquisition, succession planning and HR operations. In her role, she manages more than 500 executives spread across 140 countries. She holds a Masters in industrial psychology from Bangalore University and has a human resource certiﬁcation from Harvard University.

LAU YIN CHENG Cluster director HR & organisation development Infocomm Development Authority of Singapore Lau Yin Cheng helps support the Singapore government’s vision of a smart nation. He leads more than 50 people to recruit, motivate and develop a talent pool of infocomm specialists, and is constantly exploring innovative, cutting-edge solutions to enhance talent attraction and engagement in a highly dynamic sector. Before IDA, he served as CHRO for the Ascott Group, where he led a team of nearly 100 HR professionals across multiple countries. He also set up Ascott’s global L&D centre and the Ascott Centre of Excellence to support its aggressive growth plan. Before Ascott, he was the CHRO and vice-president of strategic development of SembCorp Logistics, one of Asia’s largest third-party logistics providers.

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SPEAKERS JOHN LACKEY Director, global mobility Jabil Originally from the United States, John Lackey is now based in Singapore and has been in the Asia region for more than 15 years, living and working in Singapore, China, India, Hong Kong and Japan. He is currently the director of global mobility for Jabil and is responsible for managing global talent mobility, and has a team based in the US and Asia. Before this, he held positions at Cisco, Goldman Sachs and Microsoft as head of the Asia region mobility programme. He holds a Masters degree in international management and speaks Mandarin, Chinese.

PATRICIA GOH Regional head C&B, APAC MasterCard International Patricia Goh drives the rewards agenda for MasterCard to create value proposition and employee engagement through effective compensation and benefits strategies and then communicates their value. She has extensive HR experience and industry knowledge in the payments business, financial services sector and the government sector. Before moving into this role, she was the senior HRBP for MasterCard, where she gained a wide breadth of experience partnering with businesses across the Asia Pacific, Middle East and Africa region to shape their talent agenda. Before MasterCard, she headed the compensation and benefits function at OCBC Bank, and before that was with the Ministry of Defence. She holds a Bachelor in Business Administration from the National University of Singapore.

BORIS BIRYUKOV Region head C&B, OTC IntOps/animal health, APAC Novartis Boris Biryukov was born in 1983 in Moscow. He was appointed to his current role in March 2012 and relocated to Singapore from where he has been leading the compensation and beneﬁts agenda for Novartis’ over-the-counter and animal health divisions across Asia Paciﬁc, Middle East and Africa, Russia and CIS countries. He joined Novartis in 2010 in Moscow where he provided full strategic and operational C&B support for two years, combining this with HRBP responsibilities for selected departments. Previously, he worked at the Moscow headquarters of Lafarge Company, where he gained diverse practical HR generalist and C&B experience. He graduated from Moscow Power Engineering Institute with a Bachelor’s degree in electrical power engineering and a specialist diploma in management. He is married with one son.

THOMAS A. FARMER Director, Asia rewards NXP Semiconductors Tom Farmer is the Asia rewards director for NXP Semiconductors, a US$5 billion high technology company. He supports about 20,000 employees in Asia, including manufacturing, R&D, sales and multiple business units. Farmer was formerly the vice-president of compensation and beneﬁts for InterContinental Hotels Group. He joined IHG in 2006, with responsibility for the Americas region, and was sent to Singapore in 2007 to develop the Asia Paciﬁc region’s total rewards practices. Following repatriation, he returned to Singapore to join Mercer as principal and APAC leader for global mobility. He has been involved with managing rewards and global mobility for more than 25 years.

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SPEAKERS MARK ROBINSON Executive general manager, EMEA & APAC Power2Motivate Mark Robinson is the general manager of Power2Motivate Asia Paciﬁc and is responsible for operations in the APAC region, delivering worldclass employee recognition and B2B loyalty programmes to a wide range of clients. Before moving to Australia, he worked for a FTSE 100-listed organisation in the UK for almost nine years in a variety of brand management and HR functions. He is also a full member of the Chartered Institute of Personnel and Development and holds a degree in business management (BA Honours) from Newcastle University (UK).

JOON TAN VP, talent management, GSC Schneider Electric Joon Tan is an HR professional with more than 25 years of experience. She started her HR career in industrial relations in the airline industry before taking on a leadership role with United Airlines. Bitten by the technology bug in early 2000, she spent the next 10 years at Intel and Dell, assuming different leadership roles across APAC and beyond. During this time, her primary focus as a HRBP saw her involvement in organisational design, leadership development, succession planning, M&A, divestiture, start-ups for new business and right sizing. In her time at Dell, she also assumed responsibility as the ﬁrst ethics director in APAC, where she helped the development and roll out of the company programme, while inﬂuencing the corporate strategy. She spent the next four and a half years with Mercer as the high-tech industry leader for the C&B solutions business. She is currently the global supply chain vice-president for talent management at Schneider Electric based in Singapore.

JACLYN LEE Senior director, HR & organisation development Singapore University of Technology and Design Jaclyn Lee handles the full spectrum of HR and is one of the pioneer team members charged with starting up the new university from scratch. She has helped facilitate key strategic workshops to drive the vision and mission, and is also responsible for helping the top management team develop plans and goals to drive this. Other key roles include developing the total compensation structure, the performance management system, spearheading new HR policies and processes, recruiting key leaders, senior academics and faculty, managing the human capital development strategy and talent framework and managing the culture development of the university. Lee holds a Masters in human resources management from the State University of New Jersey, Rutgers (US), a Bachelor of Science Degree in psychology from Brandon University (Canada) and is pursuing a Doctor of Philosophy (PHD) in general management with the Singapore Management University.

IVY LIEW Director, career & rewards, HR SMRT Ivy Liew has more than 22 years of HR management experience. Based in Singapore and with more than 12 years in the upper echelon of HR management, her HR experience has evolved to include more strategic work, such as the review of management compensation plans and structures to align with business and shareholders’ interests, and organisational development, which involves introducing a service quality blueprint and culture, talent management and a career development plan for high potentials. Having worked in a number of unionised organisations, she is conversant with Singapore’s employment legislation and statutory regulations.

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MALAYSIA’S MOST PRESTIGIOUS HR AWARDS CEREMONY