Useful Information Opening Hours We are able to make reservations to issue and return equipment, deliver or collect equipment during the following hours; Monday-Friday 07:30am – 05:30pm Saturday 07:30am – Noon Booking Equipment To ensure that the hire equipment you want is available for hire, please try to allow at least 48 hours notice prior to your hire start date and time. It is important here to remember to order not only the main piece of equipment but also any ancillary items which you may need to complete the job, such as special lances, extension hoses or chemicals. Please don’t hesitate to ask one of our advisors any questions regarding equipment or the application that you want to use it for. It may very well increase effectiveness and therefore reduce downtime.
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The catalogue can also help here with reference to specific questions that you may want to ask yourself before booking equipment. These can be found on the title page of each individual section. To place your order simply ring, fax or e-mail us with your requirements. We will advise immediately the availability and cost of the equipment. On accepting the booking, we will issue you with a hire number. This number will relate to all other documentation from the initial booking, to the final invoice. Please quote this number for any queries during the hire, or when off-hiring the equipment. Delivery & Collection Customers are welcome to collect their hire equipment. This catalogue provides a guide for the type of vehicle required to transport the equipment (please refer to the symbols on the contents page and against each item throughout the catalogue) so please ensure that you have checked this before you travel.
Where the customer’s transport is not suitable, or it is not convenient to collect we are able to provide properly equipped vehicles for the safe delivery and collection of the equipment and charge for this service. The benefit is we can install and demonstrate on-site, the proper use and maintenance of the equipment, to ensure that you achieve the best results. Off-Hiring On completion of your job, contact our offices to obtain your off-hire number. The hire charge will continue in all cases, until this number is issued, without exception. Once this number is obtained the hirer is still responsible for the care, security and insurance of the equipment until it is either returned to us or collected. Cleaning Charge Where machines are returned in a dirty state, a cleaning charge will be applied. Charges will be calculated on timed labour and materials cost at our standard rates.
Acle 01493 750072 Peterborough 01733 206991 www.hughcrane.co.uk
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