Room with a view

TALENT RESOURCING UPDATE

Room

with a view Issue 01 | 2015

What Is New in Talent Resourcing?

Hires for 2014

Room with a View........01/2015

Table of Contents 01

02

03

Welcome

What’s New...

Hospitality Recruitment

& The Team

...in talent resourcing

Market Overview & Insights

04

05

06

Hires for 2014

Upcoming Initiatives

Room to...

& Social Media

...Have a Great Start ...Grow

07 Have Your Say & Unsolicited Applications

Room with a View........01/2015

Welcome!

Welcome to the first edition of “Room with a view� our quarterly update from the IHG Talent Resourcing team. We are keen to provide insight into initiatives that are currently underway, market insights and to celebrate some great success stories we have seen across the AuA region. In this first edition I would like to introduce to you the IHG Talent Resourcing team who over the last 4 months have been busy recruiting great talent to build great hotels that guests love.

Andrew Morley Director, Talent Resourcing andrew.morley@ihg.com

Jenny Milner

Anna Statham

Manager, Talent Resourcing jenny.milner@ihg.com

Consultant, Talent Resourcing anna.statham@ihg.com

Kat Davidson

Ian Jones

Consultant, Talent Resourcing kat.davidson@ihg.com

Consultant, Talent Resourcing ian.jones@ihg.com

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Room with a View........01/2015

What Is New in Talent Resourcing?

Over the past four months the Talent Resourcing team

De Parties and above in New Zealand, WA, NSW, VIC and

have not only been busy recruiting across almost every

QLD who have applied for a job with IHG over the past 12

hotel in the region, we have also been busy with several

months. We updated them on job openings and invited

initiatives.

them to update their profile in eCarrer. We also took the opportunity to add some talented chefs to our talent

One of the current initiatives has been creating active

pipeline for future roles.

pipelines for niche areas such as chefs.

Brand training

Appetite for growth

To ensure that we thoroughly understand each of the

The outlook for job openings for chefs in 2015 look very

brands we have attended both the InterContinental

promising for Australia. However, whilst there is such a

Hotel Brand training as well as Crowne Plaza’s “One

positive outlook for employment of chefs, the hospitality

Step Ahead” brand training. We will be attending

industry continues to encounter challenges when

Holiday Inn brand training in the coming weeks. This

recruiting for talented chefs. The talent resourcing team

has been a fantastic way to understand the essences

recognise this challenge and in January of this year we

of each brand. We all found it very useful and enjoyed

created an initiative called “appetite for growth” With

meeting some of the front line colleagues and getting

IHG being one of the largest food & beverage operators

a tour of the hotel.

in Australiasia your database of talent would also be one of the largest. As a team we made contact with all Chef

Kat and Jenny receiving their certificates from Frederic Brohez for completing InterContinental’s brand training.

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Hospitality Recruitment Market Overview & Insights The Hospitality & Tourism sector is projecting a very healthy outlook and the Australian Government Department of Employment predicting the creation of an additional 49,000 roles by 2017. However, these new roles are likely to attract a variety of candidates from seasoned professionals to career switchers and those simply looking to supplement their income.

In the year to May 2014, Victoria leads the pack with the most job ad growth (up 25%). This was followed closely by South Australia with an 18% increase. However, job advertisement views for hard to fill roles such as Travel Agents, Chefs and Cooks, Hotel and Restaurant Managers, currently favour Australia’s tourism hotspots with Queensland on top, shortly followed by New South Wales.

Australia’s Hospitality & Tourism sector currently boasts the fifth highest average application rate per advertisement.

Interestingly, from Industry Insights data shows hirers often struggle to convert these highly-skilled candidates who are browsing their job opportunities into applicants.

Recommendations for attracting hard-to-find talent ››

Salary & Compensation Tell the candidate what they will earn, if there are penalty rates or any perks that help their pay to go further (e.g. meals, uniforms, parking, staff discounts)

››

Career Development Showcase your approach to learning and development and share career paths that others have taken

››

Work-Life Balance Ensure candidates know what hours they will work, if the shifts are flexible, what the culture is like and what lifestyle they can expect

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Hires for 2014 As a team this quarter we have had the opportunity to fill a number of interesting roles including chefs, a human resources Manager, a director of finance and business support as well as many operational roles.

In total for the month of November and December we filled 21 roles majority of which were in New South Wales followed by Victoria.

Where are our 2014 hires coming from?

All hires

External hires

29% 28% 28% 5% 5% 5%

67% 11% 11% 11%

Seek

Seek

Internal — moved to property

Taleo Search

Internal — promotion within property

LinkedIn Recruiter

Taleo Search

Talent Pool

LinkedIn Recruiter Talent Pool

››

35 placements were made in 2014 and 2015 so far

››

43% were external candidates

››

34% of external candidates were proactively sourced — these candidates and others were not on the market, but were enticed to join IHG

››

More than 60% of external candidates were either interviewing or under offer for roles elsewhere. This is a great insight to the strength of the IHG Employer Brand

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Upcoming Initiatives & Social Media Send talent our way

As we continue to recruit for your business’s we will look at ways to add value to your business. Some of the

As we grow our talent pools for all the areas of your

initiatives we are currently undertaking include:

business, the best candidates are always referrals from you!!! We ask you to keep your eyes and ears open for

›› The chef referral program

talent and send them all our way.

——This is a structured referral programme targeted

at Chef De Partie and above we will look to our

Should you wish to refer anyone please send an email to

Chefs to access their already established

talentresourcing.australiasia@ihg.com with

professional networks.

›› Name

——We find that referral candidates are highly

›› Contact details

engaged, are a great source of hires and stay longer in the business because they have a personal

›› Location and department or role they will be

connection within the organisation.

suitable for

›› Hot jobs weekly listing ——The hot jobs listing will be a weekly email providing

all employees with a list of key positions that we’re

LinkedIn

looking to recruit.

——The Hot Jobs listing will boost internal mobility as

Do you have a LinkedIn profile? If so you also need to be

our colleagues will become more aware of what

a member of the Talent Resourcing @ IHG — Australasia

roles are available within their region.

group on LinkedIn. This will give you access to all the news of new roles, Room to have a great start as well as

›› New Zealand Specialist

Room to Grow announcement (on the promotions tab)

——Katharine Davidson will be the dedicated New

as well as things you need to know about HR initiatives

Zealand specialist who will look after all recruitment

within IHG in this region. We would like to ensure all IHG

for New Zealand.

employees at Band 6 and above are part of this ‘closed’ community. If you don’t yet have a profile just go to

——Katharine will be travelling to New Zealand and

Linkedin.com and get started!

visiting all of the New Zealand hotels week of February 9th. During her visit she will meet all the General Managers, HR Business Partners and other key stakeholders to gain a better understanding of the New Zealand market and understand best practices when recruiting for

Seek v Indeed and LinkedIn

New Zealand.

Do you advertise all your roles on Seek — do you know that

——A dedicated New Zealand number has been

all roles that appear on ihg.jobs externally will also appear

created for candidates and hotels to call without

automatically on searches job hunters do on Indeed.com as

incurring an international call cost. The number

well as being automatically listed on LinkedIn.com. Indeed

from NZ is 9 977 9832.

is the equivalent to ‘google for jobs’!

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Room with a View........01/2015

Room to... ... Have a Great Start Crowne Plaza Melbourne I Drew Howell —

Holiday Inn Old Sydney I Shan Mukherjee —

Human Resources Manager

Head Chef

Drew comes to us from Holland America Line, a cruise

In early October the incumbent resigned and the search

company, where he was employed at Human Resources

took place for someone to take on the exciting

Manager on board dealing with a wide variety of Human

opportunity to carry out enhancements to the F&B

Resources issues within a multicultural workforce.

offer at Holiday Inn Old Sydney. It was anticipated to be a tough search for the right fit and after significant work

Prior to his appointment with Holland America Line he

internally and externally over a number of weeks - a

was an Onboard Training Specialist with Norwegian

great candidate was secured that provided all the

Cruise Line. Drew’s experience with cruise ships lends

attributes this role required. While the search took

itself to his new role on land as he has a strong

place there was an opportunity for two great IHG

humanistic personality, with a solid background in

colleagues to be seconded into the Head Chef role

Human Resources policies and procedures along with a

which provided great insight and leadership

solid understanding of hotel operations.

development as well as exposure across brands for

Drew has also completed a Bachelor of Business,

these great IHG colleagues. Whilst this became a long

majoring in Tourism Management, graduating in 2009.

search which tested our patience, the outcome really

In his spare time Drew enjoys rising early to go to the

was a result of staying focused on what the business

gym, he plays tennis and enjoys travelling having been

required to win!

to many exotic locations over the past four years.

... Grow

Annabel Mendelson has been promoted to the position of Director of Meetings & Events for InterContinental Sydney.

Annabel joined InterContinental Sydney in April 2013, as the Senior Business Development Manager – MICE for InterContinental Sydney and InterContinental Sanctuary Cove Resort. Annabel joined IHG originally as BDM for NCC, Canberra. During this time she has been an invaluable part of the team delivering MICE business across both properties.

She has established key client relationships within the MICE segments and is closely aligned with the National and Global Sales teams.

In her new role, Annabel will be responsible for the Meetings & Events team across both Conversion and Services.

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Room with a View........01/2015

Have Your Say

Please feel free to send us any feedback you have on this newsletter. Our key aim is to keep you up to date with recruitment activities and share initiatives and wins with you.

If you have other information that you would you like to hear about when it comes to recruitment, then just email us at talentresourcing.australiasia@ihg.com

Unsolicited Applications Do you receive emails from candidates seeking roles at your hotel, but don’t have anything suitable?

The best way to collect these candidates is by emailing them to talentresourcing.australasia@ihg.com to provide a response and direct the individual to ihg.jobs as well as capture the details for future roles. This will provide a great candidate experience — even if it does not result in a job! This is a great way of ensuring IHG remains an employer of choice.

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