Accreditation newsletter May 2022
Hello and a very warm welcome to the relaunch of our accreditation newsletter, which will be released quarterly. Our aim is to do more to promote the work of our accredited organisations – and to share best practice more widely across the sector and between the disciplines. Each of our newsletters will feature a case study/example of the work of an accreditee – and we’ll be focusing on different themes and topics which you will hopefully find really interesting and helpful. We’re all eagerly awaiting more detail about the way in which the new inspection regime will work – but one of the benefits of the old system was the ability to access detailed reports about the way others work. We’re hoping the HQN accreditation newsletters will pre-empt these new reports, and help you all to prepare in advance for the new regulatory approach by sharing practical ideas, innovative projects and approaches, and just generally the experience of others (good and bad!). We operate schemes that assess a range of disciplines including: • Income management • Asset management, repairs and maintenance and gas • Lettings • Leasehold management This means the content won’t always reflect the topic you may be most interested in. But please, do keep reading. Because if there’s one thing we’ve realised over the years, it’s that there is always something new to learn (even if you might apply it in a slightly different way). We are lucky that we get to see some of the really good work that happens within accredited organisations – and it’s really nice to have the opportunity to start to share it. Gill Stead, HQN Accreditation Lead Recent client feedback “We’ve gone through the annual accreditation process for several years now. It’s a great chance to celebrate and get recognition for what you’re doing, and to pick up expert recommendations on how you can keep improving. The assessment day itself is relaxed and informal, and Tony Newman is always an absolute pro. Really important to get staff at all levels involved, and give them the freedom to express how they feel about the service – that’s how you get the best out of the process.” Tim Thwaites, Head of Income, Optivo
Accreditation newsletter – May 2022