Here at Horton Summer 2024 newsletter

Welcome

Welcome to the Summer 2024 edition of your ‘Here at Horton’ newsletter. In this edition you will find our latest news, a Together with Tenants update, results for this year’s Tenant Satisfaction Measures, our new accommodation, and our latest volunteering opportunities. We hope you enjoy reading this edition of your newsletter.

Your news

Bradford Industrial Museum visits

Bradford Industrial Museum was a popular choice for a few of our schemes in recent months.

Our Housing and Community Support (HACS) 4 Men scheme in Bradford visited the museum in February. Horton’s schemes in Kirklees - Spring Street and Substance Tenancy and Resettlement Service (STARS) visited the museum together in March. Our Fairmount scheme in Bradford also visited later in March.

The groups learned about the industrial revolution while viewing the machinery and objects on display. They also enjoyed learning about life working in the mills. Their visits sparked lots of interesting conversations on topics related to the industrial revolution as each group went around the museum.

A brilliant trip out on the barge

Easter fun

Our Craven Mount scheme in Halifax had an amazing afternoon on a Safe Anchor Trust Barge. They set sail from Mirfield marina just before lunch. Everyone had a go at steering the barge and the afternoon was finished off with fish and chips. A great time was had by all.

Many of you enjoyed Easter themed activities at your schemes. Everyone at HACS 4 Women and one of our Group Living Services in Bradford had fun doing Easter egg hunts. Fairmount tenants made Easter egg cheesecakes and children at our Octavia Court accommodation in Bradford decorated chocolate buns.

Our schemes also got into the festive spirit with some Easter themed arts and crafts. This included making Easter cards (Young Persons’ Prevention and Support Service (YPASS) in Halifax), creating Easter bunnies (Horton Wellbeing Cafés in Selby), Easter themed colouring in (Fairmount in Bradford), and an egg decorating competition (HACS 4 All in Bradford).

Your news continued...

Eid celebrations

During Ramadan, young people at one of our Group Living Services in Bradford had some Iftar meals to break their fast. They had lovely meals at the scheme where they cooked, ate, prayed and cleaned up together. The group also visited British Asian restaurant MyLahore in Bradford for their Iftar meal one day.

Some of our schemes celebrated Eid with their own parties. Families at our Octavia Court accommodation in Bradford got together to enjoy lovely food, play pool and make their own Eid decorations.

People at HACS 4 All tried their hand at creating henna tattoos at the scheme’s Eid party. The results looked amazing! They also had a great time chatting and tucking into curry, light bites and cakes.

Over to you!

Young people at one of our Group Living Services (GLS) have been showing their artistic talents with their artwork on display at the scheme.

Children at our Wrap Around Support Service based in Bradford have been enjoying the chance to get creative making their own pictures in recent arts and crafts sessions.

Horton Wellbeing Café visitors made some delightful Paper Mache bunnies out of jars, wool and lollypop sticks.

Do you enjoy doing something creative, such as producing art, making crafts or writing poetry?

We would love to see them and share them here! Please email them to communications@hortonhousing.co.uk or talk to your support worker.

We are pleased to introduce Gudrun Haskins Carlisle as Horton Housing’s new Chief Executive Officer (CEO). Gudrun became our new CEO on 1 April 2024. She has worked for Horton for 24 years in various roles from support worker, manager, Services Director, and Deputy CEO.

Donations round up Horton Housing’s new Chief Executive Officer

Gudrun said: “I know things are very difficult at the moment. The cost of living crisis has seen an increase in the number of people unable to pay their bills, afford food and lose their homes. At Horton we are determined to face up to these challenges by providing good quality homes and supporting people to achieve the life they want for themselves and their families.

“A key part of this is listening to you and understanding what we can do to improve our services. Throughout the year we will be providing opportunities for you to tell us, and our Boards what you think and how we can do things better. You can also make a suggestion at any time by speaking to any member of our staff. Please tell us what you think so we can continue to improve lives together.”

Our donations service had a quiet period in January, which is normal after Christmas. Collections of donations were also paused for staff to work on the Owt for Nowt shop move.

At the end of March, we received items of crockery - including ten full dinner sets, electrical items and ornaments. We would like to say thank you to the individuals who kindly donated these items.

Owt for Nowt shop reopens

Horton’s Owt for Nowt shop has moved to a new location in Bradford.

The shop reopened at the end of April. Shaheen, Horton’s Volunteer Services Manager would especially like to thank Volunteer Coordinator Kristina and our volunteers Simon, Tracy, Peter, Robert and Ayesha for making the move possible, and for all their hard work!

The shop’s new address is 20 Edmund Street, Bradford, BD5 0BH. It is open Monday to Thursday; from 10am to 3pm.

The shop has a range of donated items for you to choose from including kitchenware, furniture, clothing and more. All the items are free for people in our services.

Your support worker will visit the shop with you. You will need to bring your own shopping bags. Please ring the doorbell when you arrive at the shop.

If you are visiting the shop for the first time, you will be given your own card so you can collect items. The card will be filled out by your support worker. The only information we need for the card is your name, the name of your support worker, and the service you are in.

Any items that you would like to reserve will be available for collection within seven days of your visit. Reserved items that are not collected after seven days will go back on the shop floor.

We are looking forward to welcoming everyone to our new shop.

Mark’s story

Mark came to Horton’s Spring Street accommodation in Kirklees in September 2023. He had a drug addiction and became homeless. Through his stay at Spring Street and connecting with drug support organisations and charities, Mark worked on moving away from his addiction and is now in recovery.

This is his story.

My life became really bad and unimaginable when I started taking crack cocaine around four years ago. My addiction was continuous and was a problem. My mum and dad had passed away when I was 24. Before then I had not taken any drugs at all. I had a job as a joiner, I was a champion boxer, and I had good friends and a young family.

Through my addiction I lost my job, fell out with my mates. My relationship with my partner broke down and I was stopped from seeing my children. I was on the streets for about a week before I was referred to Spring Street.

Staff at Spring Street helped me to find support services and sort my finances. In

my first few weeks there I felt depressed, suffered from paranoia and wanted to be by myself. Some of the tenants used drugs so I felt triggered to be there. I kept myself busy and my mind off drugs by helping staff with gardening, quick and easy repair jobs, and cleaning.

I went to a drug support service, Change Grow Live (CGL). At the start, I was still taking drugs and chose not to engage. Overtime I engaged with the service and with support from a staff member, I took up boxing again and went to the gym.

Another drug support charity, Emerging Futures (EF) put me up at a drug-free house for a few weeks. I felt safe and able to stay clean from drugs here. I also attended a hub and drug group support meetings.

In January I went to Windmill House, a service that specialises in drug rehabilitation and respite. Within one week I had clear results from a drugs test.

There is no medicine to help with a crack cocaine addiction. I had to attend a twelvestep recovery programme. I am now in recovery and over two months clean from drugs.

You can read the full version of Mark’s story on our website: https://hortonhousing.co.uk/marks-story/

‘You

are not at fault’

Domestic abuse is when someone in your home is controlling or hurting you.

This includes physical abuse (hitting, slapping), sexual abuse (including forcing you to do things you don’t want to do), emotional abuse (humiliating you or threatening you) or controlling what you do and who you can see.

Domestic abuse can affect anyone from any background and can occur in a romantic relationship or within a family.

Domestic abuse is a crime. You are not responsible for any harm caused by the abuser and getting help is a sign of strength, not weakness.

If you are affected by domestic abuse, please:

• Speak to your housing or support worker at Horton Housing.

• Report the incident to the police. Call 999 in an emergency or 101 otherwise.

• Is there somewhere else you can stay? Your local authority can provide emergency accommodation or you could ask a family member or friend.

• You can take legal action to protect yourself and your family.

More support is available from:

• The National Domestic Abuse Helpline – this is free and available 24 hours a day. The number is 0808 2000 247 or you can visit their website at www.nationaldahelpline.org.uk

• Women’s Aid – supporting women and children www.womensaid.org.uk

• Staying Put – a Bradford based charity which can offer support and accommodation. Visit www.stayingput.org.uk or call 0808 2800 999

• Southall Black Sisters – a specialist charity for Black and minoritised women. Call 020 8571 0800 (not 24 hours) or visit southallblacksisters.org.uk

• Respect www.respect.org.uk

• SurvivorsUK www.survivorsuk.org – for men, boys and non-binary people

• National LGBT+ Domestic Abuse Helpline for people who are lesbian, gay, bisexual and/or transgender – www.galop.org.uk or 0800 999 5428

• SignHealth – Domestic Abuse Service for people who are Deaf or hearing impaired. www.signhealth.org.uk/with-deaf-people/ domestic-abuse/

If you or someone you know is experiencing domestic abuse, please encourage them to seek help.

Together with Tenants

Horton Housing Group signed up to be official adopters of the National Housing Federation’s Together with Tenants Charter in December 2020.

This means we want to make sure that:

• you are safe and listened to

• you can help shape our services if you want to

• the homes we provide are good quality

• when things go wrong, it is easy for you to tell us or make a complaint and we will sort it out quickly.

Our commitment applies to everyone, regardless of whether you live in our accommodation or are accessing any other Horton service.

Here’s an update on some of the tenant activity we have seen across our accommodation over the recent months.

Tenants have been involved in commenting on some of our policies, performance and future direction. These have included:

Our plans for next year

Tenants were asked to comment on our business planning goals for the next 12 months and to let us know if they think we’re going in the right direction.

Fair exit and move on

Tenants were also asked if the ways we assist them to move on from our services are fair.

First round of feedback on the Tenant Satisfaction Measures

These measures are intended to make our performance as a landlord more visible to tenants, and help tenants hold their landlords to account. The feedback received will be used to improve our performance and is also looked at by the Housing Regulator to make sure that we are meeting housing standards and expectations.

We would like to thank everyone for their feedback on all of these topics. Your feedback continues to make sure that we provide high quality services in a way our tenants want. Summaries of all these topics feature in this edition of the newsletter and further information will be published on Horton’s website.

Services continue to run interesting and fun involvement activities. Tenants have reported enjoying new experiences that have brought them closer together with other tenants and Horton colleagues. Many services have really embraced ‘Cook and Eat’ and ‘Cake and Chat’ sessions. A lot of fun and creativity has been on display in the range of different dishes prepared, and the ‘Cake and Chat’ sessions have seen tenants and guest speakers talk about topics of interest.

Tenants have raised an interest in having more involvement in the areas around their home. They also hope to approach local garden centres for help in assisting them to add a little personal touch to their surroundings. This has also seen tenants and Horton colleagues forming a litter picking team to keep communal grounds and surroundings ‘spic and span’.

We aim to go from strength to strength in truly involving our tenants in the accommodation and services we provide. If you have any ideas, suggestions or comments that you would like to share in helping us to achieve this, please contact Dale Robinson, our Together with Tenants Manager Lead. You can call him on 07525 667924 or email: dale.robinson@hortonhousing.co.uk

Our plans for the next year consultation

Recently we asked you to comment on the goals we have set ourselves for the coming year (April 2024 to March 2025). Each year we work out when we want to achieve these goals, how much it will cost, and what we need to do to get there. We call this our ‘Business Plan’ for the whole of Horton. Your scheme also has its own local plan, which we will share with you soon.

We shared these plans with you and asked whether you thought these were the right ones for Horton and the people who access our homes and support. We also asked for any comments or if there was anything missing.

New developments

Buying or building some new flats or houses and replacing two shared houses with more modern self-contained flats with better facilities.

Current properties

Making sure we maintain your homes properly and they are safe.

Value for money

We will look at how we can make our money go further and reduce waste.

Rent collection

We’ll try to collect all the rent due, as it helps pay for staff and for the other things we need to do.

Complaints

If anyone is unhappy with us, we want to respond quickly and put it right if we can. We also want to learn from any mistakes and make things better in future.

Safeguarding

We aim to act quickly to support anyone who has something worrying them, and help get it sorted out.

Anti-social behaviour

To take speedy action if you experience a problem from a neighbour and we will tell you how we’re performing in this area.

Together with Tenants

We will ask everyone we work with what they think of our support and housing, and find out if the ways we consult work for you, or we could do something better or different.

99% of tenants felt that these goals are the right ones for Horton. 90% of tenants said that they are right for the people who access Horton’s homes and support. We asked if there was anything missing and you made us aware of some areas you would like us to look into. These included:

• The use of web based communication methods

• Access to stable WIFI connections

• Review of service charges

• Locally sited property maintenance teams

• A 24/7 on-call anti-social behaviour manager

• Buy properties for long term living.

Thank you very much for all your valuable feedback on our plans for the coming year. All of your comments and suggestions will be discussed with our Boards and Senior Management Team. We will provide feedback to you in the next edition of this newsletter and also communicate this back to the tenants in individual schemes where these were raised.

Tenant Satisfaction Measures evaluation and action plan 2023-24

The Tenant Satisfaction Measures (TSM) is a new system that has been introduced by the Regulator of Social Housing. The measures make our performance as a landlord more visible to tenants, and helps tenants hold their landlords to account.

We report our TSM as Chartford Housing, the development arm of Horton Housing Association. Chartford Housing is a Registered Provider (RP) and acts as landlord to our properties.

We will report our TSM every year in this newsletter and on our website. Information and figures for our TSM is collected in two ways. We collect it ourselves - you can see some of these in the latest quarterly Key Performance figures on page 18 of this newsletter. We also ask our tenants to take part in the TSM survey.

TSM survey results

We ran a TSM survey for tenants who live in our Chartford Housing Limited (CHL) accommodation in November 2023. 120 (of our 480) tenants completed the survey. Thank you to everyone who took part. From the survey results, we will look to improve our performance wherever we can.

You can see all of the TSM survey results on Horton’s website – where the full report will be published in June this year: https://hortonhousing.co.uk/about-us/documents/

Overall satisfaction

95% of you were very or fairly satisfied with our services. Our feedback:

Repairs and maintenance

The percentage of people who were very or fairly satisfied:

• With the repair: 91%

• With the time it took to complete a repair: 93%

• That the home we provide is wellmaintained: 92%

We are aiming to improve our repairs and maintenance service by making it work more efficiently for you. We hope to achieve this by increasing the staff team with the addition of two full-time maintenance workers and one full-time apprentice.

We are looking into possibly creating a mobile phone app for our tenants so that you can report your repairs more directly to us and keep in touch around completion timescales. We will be consulting with you throughout the year to discuss this further.

Do you feel safe in your home?

93% of you were either very or fairly satisfied that Horton gives you a home that is safe.

Do you feel listened to?

The percentage of people who were very or fairly satisfied that we:

• listen to your views and act on them: 93%

• keep you informed about things that matter to you: 94%

• treat you fairly and with respect: 94%

Complaints

76% of you were very or fairly satisfied with how we handle complaints.

Your schemes and neighbourhoods

The percentage of people who were very or fairly satisfied:

• that we keep communal areas clean and well-maintained: 93%

• that we make a positive contribution to your neighbourhood: 80%

• with how we handle anti-social behaviour (ASB): 81%

Our feedback:

Your safety and security is one of our top priorities. Our fire and building risk assessments for all our property blocks are kept up to date. Staff perform weekly fire safety checks at our property blocks. Every six months we fully check all of our properties. We also record and publish a report on topics including gas, fire, water safety (legionella), asbestos, lifts, and damp and mould.

If you have any concerns about the safety of your home, please let us know so that we can support you and make sure that you and your property are safe.

Our feedback:

One of our key priorities is to make sure that our tenants are involved in the design and delivery of our services.

We are planning activities so that you can have your say about what matters to you. Even if you do not wish to be involved with group activities, we still want to make sure that it is easy for you to tell us what is on your mind. You can let us know by talking to a member of our staff, including our Together with Tenants Lead, Dale Robinson (see page 11) or contact our head office (see page 24).

Our feedback:

We welcome complaints and use these to learn from and improve our service delivery. If you are unhappy with how your complaint has been handled, please let us know.

Our feedback:

We have a policy and guidance for handling ASB. If you are not satisfied with how we handle ASB, please let us know why and we will aim to see what can be done.

We asked you if there is anything that we could or should do differently to maintain our communal areas. Your comments and our answers will be available to read in this section of the document on our website.

Conversation: Horton’s Fair Exit and Move On Policy

Near the end of 2023, we asked tenants in our accommodation services what they thought about our Fair Exit and Move On Policy. Thank you to everyone who took part. Below is our response to your feedback.



We can do this or we’ve already done it.

We’re not sure yet, we will discuss it a bit more.

You would like reminders about your appointments. It is not always easy to remember them if someone is living with challenges such as mental health or addiction.

We’re sorry we can’t do this but we’ll explain why.

We are happy to give you reminders about appointments. Please discuss this with your support worker and we will do this.

Introduce the option to be more flexible with appointments. You suggested having appointments either on set days, at certain times, or rescheduling if people were busy, unwell or had other appointments.

It would be helpful to have more up-to-date information on the scheme noticeboards to remind you of activities or events.

We are sorry to hear that some people feel that meetings with their support worker are not flexible. We are happy to give you flexibility as it is important for you to regularly meet your support worker. If this is not working for you, please let your scheme manager know.

We will pass this on to scheme managers and remind them about how important and useful this is.

We Said You Said

People may not engage with support if they do not agree with or have a bad relationship with their support worker.

You would like to be asked more about changing your support needs.

Language could be a barrier for support. It may be useful for people to have appointments and information written in their own language.

People living with an addiction may not engage with support if they receive warnings for breaking the house rules on substance misuse.

You are very happy with the approach and support of staff and this made it easy for you to engage in support.

?



?

If you are experiencing this, please talk to your scheme manger and we will try to find a solution.

You can ask for a review of your support plan, change your goals, and add additional goals at any time. Please discuss this with your support worker.

Please discuss this with your support worker as we may be able to access resources in other languages for you. 

It is important that staff follow policies and procedures to keep everyone safe. We do not intend to create barriers however we must follow legislation and cannot ignore dangerous behaviour or behaviour that is banned. If you are struggling with addiction and require support please discuss this with your support worker.

We are pleased to hear that staff are approachable and understanding. This is good to hear and how we expect our staff to work.

The information you are given about Horton, our services and our accommodation is good. You are kept informed and you can ask us questions at any time.

We are pleased to hear that the information we provide is helpful.

At Horton Housing we aim to provide excellent services and always look for ways to improve them.

Every three months we look at our performance to see how we’re doing. We measure ourselves against targets based on the performance of a group of other good housing providers, where available. Other measures are set by Horton Housing’s Management Board and Senior Management Team.

Here are the latest Key Performance Indicator (KPI) figures for quarter three from 1 October to 31 December 2023. A KPI is a measure of how well we are doing.

This is not a good result - being ‘in arrears’ means owing rent. We had not received all of the increases in rent in this quarter. As a result, the percentage for arrears is higher and the rent collection (above) is lower than normal.

Our Property Services administration team contacted some of you who had repairs to ask for your feedback. During quarter three: 32 calls for feedback on repairs were made.

Of the 26 that answered the phone - 100% were ‘very satisfied’ with the repair. You can tell us about how satisfied you are with your repairs by completing the repair satisfaction postcard or completing feedback online. Please see page 20 for more details.

Managing damp and mould

We have set ourselves a new target which is to attend any reports of damp and mould within three working days, in order to assess the issues and where possible any issues that can be addressed immediately will be resolved the same day. More complex works, for example a leaking roof, we will set a reasonable timescale for the work to be completed. This is called remedial works.

Quarter three

We received 18 reports of damp or mould. All reports were attended to within the three working day timescale (100%).

Some of the issues required additional remedial works and these were set with a specific timeframe for the works to be completed.

16 out of 18 were completed within the specified timescale (89%).

Two of the remedial works were delayed by a few days (11%).

Quarter four (January to March 2024)

We received 18 reports of damp or mould. All reports were attended to within the three working day timescale (100%).

All of the issues required additional works. These remedial works were set with a timeframe to be completed.

18 out of 18 were completed within the specified timescale (100%).

Please help us by reporting any issues with damp and mould as early as possible.

You can find out more about damp and mould on our website: https://hortonhousing.co.uk/preventing-damp-and-mould-in-your-home/

Anti-Social Behaviour (ASB) incidents

Five cases of ASB were still open from quarter two.

There were four new reports of ASB during quarter three. All four complaints were responded to within the timescale.

Five cases were closed during quarter three.

Four remained open and ongoing.

We received nine formal complaints in quarter three.

All formal complaints were answered within the target time.

Checking you’re safe

Some of our properties will be checked soon to make sure our gas and electricity systems are safe. The audit is being carried out by external engineers from Corgi. They will check that our maintenance team is working to the correct standards.

The checks will take less than an hour.

You will receive a letter from us if your property is going to be checked and we will let you know in plenty of time if we want to access your home.

If someone wants to come into your property and you are unsure whether to let them in, please contact your support worker or a member of staff from your housing scheme.

Repair Satisfaction Survey

If our maintenance team come to your home to carry out a repair, you will receive a repair satisfaction survey postcard from us. Are you satisfied or unsatisfied about the repair? Let us know by completing the survey. Please send it back to us by using one of our pre-paid envelopes or give it to your support worker or key worker.

If you prefer, you can also complete the survey online:

https://www.surveymonkey.co.uk/r/MyRepair

All completed surveys we receive will be entered into a prize draw which takes place every three months.

New properties for people with experience of rough sleeping

We recently bought ten properties under the Bradford Single Homeless Accommodation Programme (SHAP) contract. The photos here show two of the properties - a one-bed terrace house and a two-bed terrace house. The properties are for people who have experience of rough sleeping or will be used as move-on accommodation for tenants at our Fairmount scheme in Bradford.

This renovation was completed by Chartford Housing. Chartford Housing is the development arm of Horton Housing Association and a Registered Provider (RP).

As a Registered Provider, Chartford Housing can access development funding from the Homes England Affordable Homes Programme.

Latest volunteering opportunities

Would you like to volunteer at Horton Housing? Check out our latest volunteer opportunities below.

We will give you:

Induction, support, supervision and training Out of pocket expenses, such as payment towards travel

A reference if you volunteer for more than three months.

You can keep up to date and apply for our volunteer roles by visiting the volunteering section of our website: www.hortonhousing.co.uk

If you are interested in volunteering and would like to find out more, please contact our Volunteer Services Manager on 07525 667874 or email volunteer.applications@hortonhousing.co.uk

Volunteer roles available:

Bradford

All of the Bradford roles require an enhanced DBS Check (except for the Donations Sorter Volunteer and Housekeeper Volunteer), of which we will cover the cost.

Administration Assistant Volunteer

You will work with the Volunteer Services team carrying out general administration duties. Tasks will include logging data, printing, photocopying, using Horton’s volunteer database, making telephone calls and sending letters.

Activities Support Volunteer

You will support staff at Bradford Respite

Intermediate Care Support Service (BRICSS) with scheme activities, cook and eat sessions and administrative duties. BRICSS is a home from hospital scheme for people discharged from hospital and who are homeless or living in unsuitable accommodation. You will help to improve the overall wellbeing of people in the scheme, many of who are affected by illness and disability.

Donations Sorter

You will help to sort through the donations that we receive and to make sure that they are being passed onto people who need them most. The role also includes using social media accounts to arrange collections and keeping the record of donations up to date on Excel spreadsheets.

Gardeners

Encourage and support our tenants to spend time outside in an allotment, helping to create a space for relaxation, exercise, gardening and activities. This role is in Shipley. This role is ideal for someone with some community experience, who enjoys working with groups.

Housekeeper Volunteer

You will assist staff with cleaning our building at Edmund Street. This includes cleaning the toilets and kitchen, emptying bins and mopping floors in the communal areas. This role will help you to gain experience in the cleaning sector.

The volunteering opportunity below is available in Bradford, Calderdale, Kirklees and North Yorkshire

Van Driver Volunteers

We are looking to recruit more van drivers who can be on hand to visit different collection sites along with a Van Driver’s Mate. For this role, you must have a full valid UK manual driving license and be able to commit to one day a week.

Camping WORD SEARCH

when found:

Backpack

Binoculars

Boots

Campfire

Chairs

Flask

Hike

Map

Nature

Sleeping Bag

Stove

Tent

Torch

Our commitment to EQUALITY, DIVERSITY AND INCLUSION

Horton Housing is committed to promoting Equality, Diversity and Inclusion. Our aim is for our organisation to be truly representative of all sections of society, for each individual to be treated fairly, to feel respected and be able to be their best. We are committed to ensuring that our services are appropriate and accessible to the people who need them. We are opposed to all forms of harassment and unlawful discrimination.

We have an Equality, Diversity and Inclusion strategy which sets out how we will meet the needs of the people we work with and our equality duties. Every year we publish an Equality, Diversity and Inclusion Action Plan which sets out our targets and how we will put our commitment to equality and diversity into practice.

We have been awarded the Housing Diversity Network Accreditation (DNA)

recognising our commitment to equality, diversity and inclusion.

We are a member of the Housing Diversity Network.

get IN TOUCH!...

If you have ideas on what you would like to see in the newsletter or to give any feedback, please get in touch.

You can contact us through your support worker or by emailing: communications@hortonhousing.co.uk

Or you can write to us at: Communications

Horton Housing 54 Little Horton Lane Bradford BD5 0BS

Phone us on

Or connect with us on social media