The ability to successfully resolve conflict is a necessary skill, both personally and in the global society. The assessments and resources in this course offer dynamic opportunities to increase your knowledge about conflict and develop strategies you can immediately apply to situations you encounter. Conflict is inevitable and a natural process of life. It affects everyone. To be effective practitioners, it is imperative that professionals and people from all disciplines—especially those in the helping fields such as criminal justice, psychology, nursing, and education—understand and implement conflict resolution strategies. Conflict has many causes, some positive and some negative. We tend to think of conflict as necessarily negative or dysfunctional–and indeed, from an institutional perspective, conflict can have costly results, such as employee turnover and absenteeism. However, it is important to understand that conflict can also be functional and result in positive change. By understanding the dynamics of conflict, as well as conflict resolution strategies, we can find ways to transform conflict situations from negative to positive. This course will address interpersonal conflict (such as unconscious bias), conflict that occurs primarily between individuals and small groups (such as personality and emotions), institutional conflict (such as policy making), and conflict due to power structures that occurs within the dynamics of a workplace or other organized group of individuals. The structure of the assessments in this course also allows you to consider both public conflicts (such as interactions in social environments or workplaces) and private conflicts (such as interactions with family members or in cyberspace). This course will also consider the ethical implications of conflict, as well as how differences of race, gender, social standing, and culture relate to conflict and power.
Your Online ePortfolio
Online ePortfolios serve two key purposes: 1) to support learning and reflection, and 2) to be used as a showcase tool. Your learning journey can be documented, and ePortfolios contribute to lifelong learning and growth through reflection and sharing. Online ePortfolios can also be shared with employers and peers to present artifacts that demonstrate your accomplishments at Capella. Using ePortfolio to Prepare
for Your Capstone
Your program may culminate in a capstone course. At that time you may be required to show evidence of your learning throughout the program by referring to multiple assessments that you have created. You will be telling a story about your learning throughout the program using artifacts you have collected during many of these courses.
Using ePortfolio to Build Your Career
As you are preparing to tell your story in the professional world, leverage your ePortfolio artifacts to demonstrate the knowledge and competencies you have gained through your program in professional conversations,