YORK, SCARBOROUGH & RYEDALE newsletter
companion Home Instead
THE
Winter 2021
y r r e M as! m t s i r Ch
The office teams would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year. Throughout 2021 you have all gone above and beyond to ensure our clients continue to receive an outstanding level of care and for that we really cannot thank you enough. We’d like to say a special
shout out to all of you who are continuing to work hard over the Christmas period, it is hugely appreciated. Enjoy the festivities, hopefully you will all get to spend some quality time with loved ones, here’s to 2022, Merry Christmas!
Glowing feedback from the inspector As you may be aware, we had a Care Quality Commission inspection at Home Instead York in September. The inspection report has now been published and you can read it here on the CQC website:
https://www.cqc.org.uk/ location/1-357169438 Our inspector was very
keen that I pass onto everyone who works for Home Instead York that you have done an incredible job over the last 18 months. She has rated us ‘Outstanding’ in response to the question “is the service caring?” and ‘Good’ in response to the other 4 areas around being safe, effective, well-led and responsive. Comments from clients’
relatives include describing CAREGivers as “absolutely amazing”, “consistently fantastic” and as “going above and beyond”. It’s truly reassuring to read quotes from clients’ families such as “They are very sensitive when it comes to personal care and they always make sure that [my relative] is happy with what they are doing and that
they maintain their dignity at all times.” I was both delighted with and proud of the glowing feedback that the inspector gave us as an organisation. Thank you for the contribution you have made individually and collectively to achieving that.
Luke