September-October 2013 | Home Builder Magazine Canada

VOL.26 NO. 5

H

O

M

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THE MAGAZINE OF THE CANADIAN HOME BUILDERS’ ASSOCIATION

Heritage Window Restoration Tool Talk: Keeping Up With Technology Structures & Strategies to Maximize Income & Minimize Tax Builder Profile: John Meinen, Pinnacle Quality Homes Ontario: Preparing for Changing Demographics Customer Satisfaction: Online Reputation & Customer Reviews

Canada Post Contract #40065212

Building Hybrids

Visit us online at HomeBuilderCanada.com

September 2013

They build their

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GC 121276

Jason Welikoklad Executive Home Building Centre Red Deer, AB

HOME OWNERS HELP BUILD RELATIONSHIPS AND COMMUNITIES In more than 500 communities across Canada, independent Home Hardware Building Centre Owners build rewarding relationships with contractors like Cory Kaun of Larkaun Homes. He first started working with Jason Welikoklad of Executive Home Building Centre 10 years ago when he noticed all their signs at other contractors’ job sites. Their exceptional service, quality materials and over 35 years of experience have helped Cory build his business and win the 2013 Builder of the Year (Small Volume) award. Together, they’re also helping build their community through projects like the Kinsmen Club of Red Deer’s 2013 Dream Home Lottery Grand Prize.

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contents

Columns

18

BUILDER PROFILE: John Meinen, Pinnacle Quality Homes

Economics 9 Building Science

12

Common Cents Construction

14

Community Development

16

Customer Satisfaction

28

Tool Talk

10

BUILDING SCIENCE: Fires in Multi-Suite Residential Buildings Fire researchers at NRC Construction have completed a six-year study that provides a better understanding of how fires develop and spread in multi-suite residential buildings of lightweight frame construction.

Departments

6

News

Association 8 33

CHBA Report

12

Renovation 34

COMMON CENTS CONSTRUCTION: Structures and Strategies to Maximize Income and Minimize Tax

Information 36 37

Industry News

Calendar 37 37

Advertisers Index

All Canadian businesses should take advantage of corporate structures and tax strategies that maximize income and minimize tax, but those in the construction industry can add a number of unique opportunities to the list.

Products 38

COVER

14

Paul Denys installing an interior storm window at Alexander Taché House.

Photo by Gordon King, Gordon King Photography.

COMMUNITY DEVELOPMENT: Building Hybrids

Home BUILDER Magazine is published by Work-4 Projects Ltd. six times a year.

Editorial/Advertising: 4819 St. Charles Boulevard, Pierrefonds, Quebec, Canada, H9H 3C7. Tel.: 514-620-2200, E-mail: homebuilder@work4.ca.

Entire contents copyright September 2013 by Work-4 Projects Ltd. Reprints only by written permission. Opinions expressed are those of the authors or persons quoted and not necessarily those of the publisher or any other organization. The occasional appearance of photographs depicting safety violation does not represent an endorsement of the practice by the publisher or any other organization.

Subscription rates in Canada: $30* a year, $50* for two years, $65* for three years. U.S. and foreign subscriptions payable in U.S. funds only.

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NEXT ISSUE

Lafs Professional Photography

10

The lines of housing hybrids keep expanding, from the well-used residential tower on top of a commercial ground floor, to shopping malls with libraries or universi­ ties, and to multi-storey parking structures with at-grade commercial uses.

16

CUSTOMER SATISFACTION: Online Reputation & Customer Reviews The online research conducted by today’s home buyers creates both tremendous opportunities and intimidating challenges for home builders.

Talk to John Meinen, the charismatic owner/president of Pinnacle Quality Homes in Stratford, Ont., and you immediately get the impression that this is one very handson guy.

22

MARKET REPORT: Ontario: Preparing for Changing Demographics Joe Vaccaro, C.O.O., Ontario Home Builders’ Association, discusses the opportunities and challenges facing Ontario’s residential housing industry.

24

HERITAGE WINDOW RESTORATION With clean up and $80 of weatherstripping and air sealing, a heritage window is surpassing the CSA air tightness standards for new vinyl windows in actual blower door testing. Jon Eakes talks to Paul Denys to find out how it’s done.

28

TOOL TALK: Keeping Up with Technology Do you know what’s changed in that tool you’re about to replace?

November / December Industry Leaders Speak / Technology & Trends

The News, The Facts The Stories...

A selection of the latest opinions and advice to our readers— direct from top builders and industry professionals. Integrating technology and communications into home design and decor, plus energy efficient trends, programs and solutions.

To book your premium ad space, homeBUILDERcanada.com call 514-620-2200 or e-mail sales@work4.ca

Home BUILDER September/October 2013

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NEWS

Canadian Construction Growth Remains Strong WASHINGTON — Canadian construction activity remains strong

Large infrastructure projects are still driving the construction mar-

according to the initial RICS Canada Construction Market Survey with

ket, including the sanctioning of LNG and oil pipelines to the coast and

nearly all the sectors covered registering increases in activity during Q2.

through the US. This is predicted to significantly increase output and

Meanwhile, forward-looking indicators on workloads, employment, and

returns in the region. www.rics.org.

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profit margins suggest this positive trend will persist over the balance of this year and into 2014.

Total workloads at the headline level increased during Q2 where an unweighted average of all of the sectors (in net balance terms) covered in the survey registered a positive reading, with 20 per cent more respondents experiencing increasing rather than decreasing workloads during the latest quarter.

BMO First-Time Home Buyer's Report: One-Third Expect Interest Rates to Remain the Same Over the Next Five Years TORONTO — According to BMO's First-Time Home Buyer's Report, one-third of first-time buyers (31 per cent) expect interest rates to stay

The survey indicates this positive trend is broad based across the

the same over the next five years.

industry’s sub-sectors, with all except one sector (public housing) indi-

However, these first-time buyers may need to reconsider their out-

cating activity growth. The strongest performing sub-sectors during Q2,

look. BMO Economics projects the Bank of Canada will raise its overnight

in terms of momentum, were public non-housing, private industrial and

lending rate in the second half of 2014.

private commercial.

“The Bank of Canada has made no changes to its policy bias,” said

Weakest performers (compared with the preceding quarter) were the

Doug Porter, Chief Economist, BMO Capital Markets. “With Canadians’

public and private house building sectors. The results show that respon-

debt-to-income ratio poised to stabilize in the months ahead and the

dents, on average, forecast over the next 12 months total workloads to

housing sector cooling, we continue to look for a rate hike during the

increase by 5.6 per cent, headcounts to increase by 3.3 per cent and profit

second half of 2014. Even so, other interest rates, such as longer-term

margins to widen by 2.5 percentage points.

mortgage rates, can rise well ahead of the Bank of Canada.”

Frances Hinojosa, Mortgage Expert, BMO Bank of Montreal, noted

2nd Quarter Workloads

that the current projections indicate the cost of borrowing to own a home will gradually increase, and buyers should take note when planning their purchase. “It remains vital for Canadian— particularly homeowners—to be prepared for the inevitable rise in interest rates.”

Those living in Ontario are the most likely (34 per cent) to expect interest rates to stay steady over the next five years, whereas those in the Prairies are the least likely (27 per cent).

RICS Canadian Construction Market Survey

The report also showed that, while the timing of the rise in rates may be different, Canadians are taking the right steps: 76 per cent plan to “stress-test” their mortgage against a higher interest rate to ensure they can afford their home over the long term. Ontarians are the most likely (80 per cent) to stress-test their mortgage, while Atlantic Canadians are the least likely (62 per cent).

CMHC Housing Report

Other key findings include: One-in-three (32 per cent) first-time buyers are unsure The Magazine of the Canadian Home Builders’ Association Vol. 26 No. 5 September/October 2013 Publisher A Nachmi W O R K - 4 P R O JArtzy E C T S LT D . P U B L I C AT I O N pub@work4.ca Contributors: Tim Bailey Dr. Alex Bwalya Jon Eakes Fanis Grammenos Bo Mocherniak Peter Norman Joe Vaccaro

6

Production Manager Kelvin Chan production@ homebuildercanada.com Sales Coordinator Polly Ma coordinator@work4.ca Accounting Patricia Fleurent accounting@work4.ca Circulation Manager mail@work4.ca

Home BUILDER September/October 2013

Editor Judy Penz Sheluk editor@work4.ca Published by Work-4 Projects Ltd. Advertising/Editorial: 4819 St. Charles Blvd.

Pierrefonds, Quebec Canada, H9H 3C7 Phone: 514-620-2200 www.homebuildercanada.com

how long they will live in their first house.

Two-in-three (68 per cent) consider their first home to be only a “starter home.”

Six-in-ten (63 per cent) have made cutbacks to their lifestyle to save for their first home, while one-in-four (27 per cent) expect their parents or other family members to help them pay for their first home.

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CMHC’s 3rd Quarter Housing Market Outlook Report now available for download at www. cmhc.ca.

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association

CHBA – Calgary Region Members Provide Flood Assistance CALGARY—Flood

waters

ravaged Calgary and Southern Alberta in June, leading to one of the most devastating floods in history. Twenty-six communities in Calgary were evacuated, affecting about 110,000

2013 Chba national sam awards

Calgarians and causing damage

CAll fOr ENTrIES

Premier, Alison Redford, esti-

throughout Alberta. Alberta’s mates repairs will cost in excess of $5 billion.

CHBA

–

Calgary

Region

acted as command central for its members, many of whom stepped up before the rain even stopped.

The Association was the liaison between the City and its needs, the members and their expertise, equipment and many, many volunteers, and the public and their need.

Generous with their time, supplies and expertise, CHBA – Calgary members were there in the front lines pumping water, shovelling mud, hauling debris and donating equipment. Countless volunteer hours were spent helping the residents of the communities its members have spent

2012 Grand SaM award winner albi homes limited, Calgary, ab

their careers building.

To date over 100 member companies have lent a helping hand during this difficult time and over $1.6 million was donated to various charities’ and organizations’ flood relief programs.

The CHBA National SAM Awards honour OUTSTANDING new homes, renovations, community development and marketing

by CHBA members. Skill, vision and commitment to excellence mark SAM winners as ‘the best of the best’.

CHBA – Calgary is justly proud of its members and would like to thank the members and everyone who helped with the flood relief efforts, including the Calgary Police Service, The Calgary Fire Department, the City of Calgary, and all of the first responders who worked tirelessly to ensure the safety of the public.

As rebuilding continues, CHBA – Calgary Region website (www. chbacalgary.com) continues to update members and the general public

Be part of the 2013 CHBA National SAM Awards presentation at the CHBA National conference in Whistler, BC next April.

The Call for Entries for the 2013 awards has been issued. Visit our website at www.chba.ca/SAMS for complete information.

The deadline for entries is November 8, 2013.

with a full list of donations made by the residential construction industry, updates on flood relief information, tips on hiring a reputable contractor, and more.

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BILD Races for Humanity Toronto GREATER TORONTO — Close to 600 builders, developers, sales and marketing professionals united recently to help the Building Industry and Land Development Association (BILD) raise more than $36,000 for Habitat for Humanity Toronto. BILD members have raised more than $570,000 for the charity since 2003, supporting the construction of 10 homes for 10 families.

The funds were collected as part of the Association’s annual Race for Humanity, an award-winning scavenger hunt challenge for industry professionals, including a charity BBQ. “This wonderful partnership is just one example of the industry’s commitment to making the GTA a better place to live through volunteerism, philanthropy and sponsorship,” said BILD President and CEO Bryan Tuckey. “BILD would like to thank all the event sponsors, prize donors, volunteers and guests for all the fundraising support.”

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Home BUILDER September/October 2013

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economics

Low and Steady Total Canada-wide housing starts increased by 6 per

An important consideration in gauging the health of

rate (SAAR) in the second quarter of 2013, according to

housing markets today is the degree to which Canadian

CMHC. Although the quarter saw a modest improvement

households are managing debt levels. Much attention

from a slow beginning of the year, housing starts year-

has been paid to the high level of household debt accu-

to-date remain some 17 per cent below levels recorded

mulated in the current low interest rate environment and

during the same period in 2012.

the risk this potentially could pose to household finances

Both single-family and apartment units supported the

By Peter Norman

Annual sales have been remarkably stable over the past four years.

Debt Management

cent to reach 185,500 units seasonally adjusted at annual

when interest rates rise again.

second quarter increase in housing starts, with apart-

But households may be coming somewhat more

ment units taking the lead. By region, Saskatchewan and

“debt-conscious” and are adjusting their spending behav-

Alberta posted notable increases in total starts for the

iour accordingly, including saving more. Household debt

quarter, while starts softened in most of Atlantic Canada

(defined as consumer credit and mortgage liabilities, as

(other than Newfoundland).

a ratio of personal disposable income) reached a peak

Existing home sales in the first six months of 2013,

in 2012 but has slowly started to stabilize, now growing

at about 440,500 sales SAAR, are also modestly off their

in-line with income growth (See chart). Tighter mortgage

levels from the first half of last year (down about 7 per

rules, such as shorter amortization periods and more

cent) but the pattern appears to be shaping up to be remi-

stringent lending criteria, combined with higher home

niscent of the past few years—larger swings from quarter

prices have helped to slow mortgage debt accumulation.

to quarter, but mostly balancing out at strong levels for

Moreover, households are conscious of their debt

the year as a whole. Annual sales have been remarkably

levels, but not overly concerned. According to the Altus

stable over the past four years (averaging about 457,000

Group’s Spring 2013 FIRM Survey, homeowners with a

units per year), and this year’s performance will likely

mortgage are more concerned about their current level

come very much in line with this recent performance.

of total household debt than other survey respondents,

Despite an increase in the second quarter, 2013 Canada-wide total housing starts are expected to come in

however, a only a minority (about 1 in 10) showed strong concern.

at only about 182,000 units, well below 2012 levels,

The chart also shows an important reason why many

with Alberta still on-course to post the only increase.

Canadian homeowners, even with mortgages, remain

Housing starts are forecast to remain steady for the rest

confident in their financial situation. Despite relatively

of this year, before gradually improving in 2014. Single-

elevated debt levels over recent years, the debt service

family starts will drive growth as apartments moderate

ratio continues to fall and is well below its recent peak

for another year.

at the end of 2007.

Canada-wide total housing starts in 2013 are poised

A historically low debt service ratio means that there

to be well below 2012’s elevated numbers, but the pat-

is considerable room for interest rates to rise without

tern of slowing has most certainly come to an end. Both

widespread undue hardship on homeowners, however,

existing home sales and housing starts cooled consider-

even that remains a hypothetical, as the consensus

ably over the past year, in response to modestly slower

medium-term interest rate forecast remains favourable:

economic growth, as well as evolving conditions in

low and steady rates over the next few years.

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mortgage markets, especially the tighter lending criteria for insured mortgages.

An important indicator of market health in recent quarters has been the performance of housing prices.

While various media reports and shock commentators

Household Debt Has Leveled Off and Continues to Become More Manageable

continue to suggest that Canadian housing prices are in a bubble, the stability of price performance in recent years tells a very much different story. New housing prices are rising nationally at about 2 per cent annually, which is very modest, but still in positive territory. The variation from coast to coast is remarkably tight, ranging, in the Peter Norman is a member of the CHBA Economic Research Committee and is Chief Economist at Altus Group (formerly Clayton Research), the leading provider of independent real estate consulting and advisory services.

second quarter, from a high of 5.5 per cent year over year in Manitoba to a low of -0.9 per cent in B.C. Resale prices are similarly modest and uniform, averaging just 2.2 per cent nationally year over year, and ranging from dipping slightly into negative territory in Quebec and Atlantic Canada (except in Newfoundland and Labrador) to a high of 5.5 per cent in Saskatchewan.

Sources: Altus Group Economic Consulting based on Statistics Canada data

Home BUILDER September/October 2013

9

BUILDING SCIENCE

Fires in Multi-suite Residential Dwellings

By Dr. Alex Bwalya

Fire researchers at NRC Construction have completed

The one test incorporating a residential sprinkler

a six-year study that provides a better understanding of

system revealed a rapid extinguishment of the fire. The

how fires develop and spread in multi-suite residential

sprinkler activated within 50 seconds and the tempera-

buildings of lightweight frame construction. The results

tures did not exceed 120ºC. A fire starting in a oil-filled

showed that fire development and severity varies within

pot on the stove, in a layout simulating a main floor with a

a residential building owing to differences in fuel load

kitchen and living room, developed much more slowly (9

characteristics, ventilation and geometric dimensions of

minutes to flashover) than one where the fire originated

various living spaces within a dwelling.

in a sofa in the same main floor configuration (3 minutes

The project focused on fires that can occur in apart-

Another main conclusion was that primary bedrooms

secondary suites, and residential care facilities, as these

resulted in the most severe fire conditions since they

have a potentially greater impact on adjacent suites.

contained the greatest amount of combustible materials.

Researchers conducted 14 full-scale tests at the NRC

Researchers completed a detailed analysis of the

burn hall, investigating a variety of realistically furnished

results and identified features of the fires to form the basis

living rooms, bedrooms and kitchens in order to study

of a computation model. Designers and code authorities

the resulting fires. Eleven partners, including six major

can draw upon this huge volume of data to get a bet-

industry associations, supported the work.

ter understanding of the impact of the fires on various

The project was undertaken

The results provided quantitative information on

there is a lack of realistic simulated

combustible contents in residential dwellings, rates of

fire types, known as design fires,

fire growth and duration of the intense period of the

which are required in engineering-

fires. As well, commonly available calculation methods

increasingly used to solve fire-safety problems. A design fire is essentially a quantitative description of the characteristics of a fire, such as rate of release of heat energy, size of the

Primary bedrooms resulted in the most severe fire conditions.

fire and its rate of spread, yield of

for determining variables such as time to flashover,

products of combustion, and hot gas

maximum heat release rate supported by a given window

temperatures. They are based on fire

size, peak temperature and fire duration were evaluated

scenarios that replicate real fires.

against the test data and recommendations were provided where improvements were needed.

Flashover

Researchers will apply the results by working with flashover—a

industry and code authorities to provide guidance and

phenomenon that results in a fire

improved methods of calculating key fire properties,

becoming a conflagration—general-

such as temperature. This project shows how NRC exper-

ly occurred in less than five minutes.

tise and first-class research facilities, combined with

It occurred in as little as 140 seconds

the input of industry and government representatives,

in fires started with a strong flame in highly combustible

can produce authoritative outcomes based on realistic

furnishings, such as sofas and beds. At flashover, all

experiments.

During

Dr. Alex Bwalya is a Research Officer with National Research Council – Construction. He can be reached at Alex.Bwalya@nrccnrc.gc.ca.

aspects of a dwelling.

because for these types of buildings

based methods of analysis that are

Five minutes after fire ignition during the multisuite residential fire testing.

to flashover).

ments, semi-detached houses, duplexes, row houses,

testing,

of the exposed surfaces of combustible materials are

This project demonstrates the complexity of planning,

ignited owing to elevated room temperatures exceed-

constructing and carrying out realistic fire experiments in

ing a critical value of about 600ºC. Following flashover,

which so many critical parameters are at play. Research-

the potential for a fire to cause damage and fatalities in

ers began with a survey of combustible furnishings in

adjacent rooms and suites is greatly increased. Tempera-

the dwellings, followed by computer simulations to help

tures as high as 1100ºC to 1200ºC, occurring shortly after

design the experiments and understand the effect of

flashover and lasting for up to 30 minutes, were recorded.

various parameters.

These findings indicate the dangers arising from

A potential next phase of the project is being devel-

rapidly developing fires in buildings that are densely

oped to look at other types of buildings such as high-rise

populated, since occupants cannot survive beyond flash-

apartments, and to quantify the contribution of combus-

over. The fire endurance of assemblies at such elevated

tible structural fuel loads.

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temperatures (1200ºC) can be half the prescribed value that is based on lower temperature profiles prescribed in

This article originally appeared in Construction Innovation,

existing standard tests.

Volume 17, Number 4, December 2012.

10 Home BUILDER September/October 2013

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COMMON CENTS CONSTRUCTION

Structures and Strategies to Maximize Income and Minimize Tax

By Bo Mocherniak

All Canadian businesses should take advantage of

companies eventually see their income increase beyond

corporate structures and tax strategies that maximize

the small business deduction limit, the federal limit is

income and minimize tax, but those in the construction

$500,000 and most provinces also have a $500,000 small

industry can add a number of unique opportunities to

business limit. When this happens, there is planning that

the list. If you’re a growing company, then now might

can be done to create corporate structures that can allow

be the time to start exploring some of the strategies that

for multiple small business deductions. As a bonus, some

companies can use to reduce taxes and preserve wealth.

of these will also help creditor-proof company assets

Joint ventures Joint ventures (JV) are often used for real estate construction projects. Managed effectively, they pool resources and talents to achieve more than each par-

Asset re-classification to maximize capital cost allowances (CCA) How you classify costs and assets can impact how

to more financial capital, shared risk, access to new

you’re taxed. If you have significant capital asset addi-

markets, more equipment, new suppliers, and increased

tions, consider how you’re acquisitions are grouped into

buying power.

the various Capital Cost Allowance (CCA) classes. For

success, be sure you have a clearly articulated business strategy. Be honest about your strengths and weaknesses, and make sure the other joint venturers share a similar strategy and commitment to collaboration.

Partnerships Partnerships are another great

example, a building might be broken down into several classes with various CCA write-off rates: Class 1 (building: 4%), Class 6 (fence, shed: 10%), Class 8 (furniture and certain equipment: 20%), Class 10 (generator: 10%), Class 17 (paving: 8%). Certain equipment can also be re-classified for maximum tax savings. Earth moving equipment, contractor’s move-

way to combine the resources of

able equipment and Manufactur-

two or more separate parties, while

ing and Processing equipment can

at the same time allowing each part-

all be considered for Capital Asset

ner the flexibility to plan for the taxa-

Review. You might also want to look

tion of their ownership portion. For example, it’s normal to see business losses generated in the initial years of operations. Rather than having the losses trapped within a corporation with multiple shareholders, losses

With over 30 years experience with audit, acquisitions, divestitures and valuations, Bo Mocherniak, CA, CBV, provides services to both public and private companies in Canada and the United States. Bo is National Sector Leader for the Real Estate and Construction Group of Grant Thornton Canada, a member of the Grant Thornton International Real Estate Sector Group and past Chair of Grant Thornton LLP. He can be reached at bo.mocherniak@ca.gt.com.

members.

ticipant could do on their own. Benefits include access

In order to give your joint venture the best chance of

How you classify costs and assets can impact how you’re taxed.

and can introduce income-splitting with other family

at how your vehicles are classified.

For example, a pickup truck used in operations might qualify for CCA on the full cost base, whereas an extended cab truck used by an executive might be subject to limitations.

within a partnership can be allocated out to the corporate

In a slightly more complicated example, we tell cli-

partners. Then, based on their proportionate ownership,

ents who are constructing a new building (or making

they can use their share of the loss from the partnership

additions to existing buildings) to consider corporate

to offset existing gains in their own corporation. With

structures that allow many of the additions to the build-

the right planning, these losses can also be transferred

ing to be treated as leasehold improvements (Class 13).

elsewhere within a multi-corporate structure.

This plan caries a bit more risk, but essentially involves

Another distinct advantage of a partnership is the

the formation of two companies: one that owns the land

ability to defer tax upon selling (or rolling) land inventory

and builds the shell of the building, and another that

into the partnership. By rolling the land into a partner-

carries on the business operations and incurs leasehold

ship, they can defer tax on the inherent gain that would

improvements to the building. The operations side of the

otherwise have to be realized if the land inventory was

business can then write off leaseholds over an acceler-

transferred into a corporation. When completing such

ated period of time, generating tax savings.

transactions, it’s important to always consider deed transfer tax.

Multiplying the small business deduction (SBD) The small business deduction is an incentive to help companies grow. When it works, successful construction

12 Home BUILDER September/October 2013

These are just a few of the ways you can take advantage of opportunities to reduce taxes. Some of these can get a bit complicated, and you definitely want to make sure they’re done right. Talk to your accountant to see if any of these strategies might work for you.

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Community Development

Building Hybrids Our house types lexicon includes standard, familiar

ta, income and life stages, from the young family to the

species such as single detached, semi-detached, town-

retired couple. One more successfully tested hybrid on

houses, walk-ups and apartments. Each of these carries

the repertoire.

a set of images, an identity, and with it, deeply rooted

The lines of housing hybrids keep expanding, from

feelings. “House,” for example, spontaneously evokes

the well-used residential tower on top of a commercial

privacy, independence, tranquility, a garden, and, fre-

ground floor, to shopping malls with libraries or universi-

quently, a happy family and wealth.

ties, and to multi-storey parking structures with at-grade

These stereotypic associations often misjudge speBy Fanis Grammenos

cific samples of homes and places; a “house” can range

But a major fusion has been happening recently

is true for other types. Some past “townhouses,” for

in housing types both in function and in appearance.

example, were homes to prosper-

An extension of the reconfigured

ous citizens and were so exqui-

townhouse is its fusion with the

site that they are now coveted

conventional, and usually plain,

masterpieces of domestic design.

three-and-a-half storey walk-up.

Prominent public figures raised

Walk-ups occupy the top rung of

families in spacious and well-

layout and construction efficiency

appointed “apartments” at the

and, with it, the claim to afford-

Today, select downtown condominiums provide space, ameni-

A hybrid street network: roads fused with landscaped pedestrian paths.

ties and finishes that only few houses can boast about.

Yet there is some basis to the typical reaction and

ability. With these two advantages entrenched, the new hybrid blends the merits of the townhouse and

opens up new opportunities for neighbourhood site layout.

rushed judgement by established residents when they

This fusion gives every unit a front door, as in a town-

object to certain “types” in their community. Commonly,

house, and to the units at grade a front patio. The addition

each type of accommodation has been segmented by

of balconies on the upper floors, judiciously placed, gives

district, price range, amenities and, inevitably, by income

the assembly the look of a grand villa with a portico.

or lifestyle groups. Walk-ups, for example, usually have

Finally and crucially the new form acquires urban civility

no common open space or, when they do, it is a leftover,

by putting the cars under the building.

uninviting, unattended area that detracts, rather than

You might call it a triple fusion except that this new

bolsters, overall desirability. Similarly, townhouses are

building allows for a fourth: fusing roads with exclusive

often too narrow for a driveway and a proper entrance,

pedestrian streets. Gone is the asphalt with sidewalk cuts

leaving no space to grow a welcoming tree. These draw-

for access to each townhouse garage. In its place, there is

backs sustain a stained image but are not inevitable; they

a pedestrian bricked path, fully landscaped, free of risk,

can be overcome with ingenuity and innovation.

noise and car fumes.

Functional, Fashionable Fusion

house backyards; they are reborn as a sizeable neigh-

Gone also are the miniscule, almost unusable town-

Breaking the mould and demolishing stereotypes

bourhood park landscaped to accommodate play, rest,

burns creative builders’ candles. Innovators search for

contemplation and casual socializing: a breath of com-

adaptations, combinations and fusions. The typical nar-

munity.

row-front townhouse mould, for example, has been

The new hybrids in building and neighbourhood lay-

broken in at least two ways: by moving the car to the back

out are showing the way to safe, enjoyable and satisfac-

in a laneway or by making the lot wider and shallower;

tory living: a living that also has a lighter carbon footprint:

both increase curb appeal and make economic sense.

the most frequent and pleasant way to move around in

The next adaptation of the townhouse type includes

Fanis Grammenos heads Urban Pattern Associates, a planning consultancy, following a 20-year research career at CMHC. He can be reached at fanis. grammenos@gmail.com and his work viewed at: http://blog. fusedgrid.ca.

ity, street vitality and customer appeal.

from a simple abode to an elaborate estate. The same

city centre close to their offices.

The lines of housing hybrids keep expanding.

commercial uses. All these blends increase project viabil-

such neighbourhoods will be on foot; conveniences will

a fusion and a transformation. It

emerge a short walk away. And

blends one-storey units with two

with parents and kids reappearing

or three-storey units in groups of

in the exclusive pedestrian paths,

six to eight and sheds the end-

the familiar image of a car-packed

less repetition of identical units

street will fade into memory.

Blending

in a military row. Each group is

of individuals from different stra-

14 Home BUILDER September/October 2013

build-

streets with common roads, opens

of a unique, large Manor House.

This fusion attracts a wider range

traditional

ing types, and fusing pedestrian

crafted to give the appearance A hybrid building: a fusion of the townhouse and walk-up forms.

the hybrid way to efficient and rewarding neighbourhoods.

C

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Customer satisfaction

Online Reputation & Customer Reviews According to a 2012 study by the National Association

Leading companies embrace online reviews and

net for their home search. This is clear evidence that

social media conversations as opportunities to dem-

home builders need to thoroughly understand today’s

onstrate core values, as well as an important resource

ROBO shoppers—consumers that research online and

to gather critical business intelligence information.

buy offline.

Quite often even a 5-star review will include a valuable

The online research conducted by today’s home buyBy Tim Bailey

ers creates both tremendous opportunities and intimidating challenges for home builders. Leading builders recognize how critical it is to manage and market a

improvement.

Turn the Negative into Positive It is dangerous for home builders to ignore the impact

ers and advance them towards the offline portion of the

of negative online reviews or negative social media

customer experience.

sentiment. It seems reasonable to think that engaging a negative customer might only intensify the online rant, however, allowing that negativity to stand alone and

Online customer reviews are here to stay and increas-

unanswered can prove much more harmful. According

ing every day through sites such as Yelp, Google+, Ripoff

to research conducted by Cone Communications, “four-

Report, Gripe, and others. It has become as simple as

out-of-five consumers have changed their minds about

typing a company name and city into a Google search to

purchasing a recommended product or service based

read or write reviews on that company, right below the

solely on negative information they found online.”

Google Map that appears. Online customer reviews and

Consumers understand that some online reviews may

ratings have become an important part of consumerism

be a customer overreaction; a fake or planted review; or

and shoppers actively seek this information in the deci-

even the work of Internet trolls. Experts have found, how-

sion making process. There is nowhere left to hide and

ever, that about two-thirds of online reviews are genuine

companies need to employ proactive systems

and the power of reviews to dissuade a prospect should

to measure and monitor the customer experi-

never be trivialized. It is seldom beneficial to engage a

ence and focus intensely on creating customer

troll or to chase an enraged customer in a comment-by-

advocates that will share the positive news.

comment battle about their negative review; however,

Consumers Trust Online Reviews A company may spend considerable resources on search engine optimization, social media marketing, pay-per-click

there are prudent strategies to consider when a negative review needs to be addressed.

Dealing with Negative Customer Sentiment Online

AdWords, traditional media advertising

Diligent online monitoring is essential for any suc-

and more. All of that may be for noth-

cessful brand and when occasional negative customer

ing if that same company is showing

sentiment appears online, there are steps that can help

up online with bad reviews. Online

to reduce the impact:

consumer reviews are now the sec-

Don’t delay: Be timely to address the issue

ond most trusted source of brand information, with the most trusted source being recommendations from friends and family. According to the Nielsen Global Trust in Advertising Survey conducted in 2011, 70 per cent of consumers trust online reviews. For companies that have an excellent reputation, it is vital to ensure that the online world is seeing that glowing reputation. For companies Tim Bailey is Division President of Avid Ratings Canada, a leading provider of customer loyalty research and consulting to the home building industry.

Through the Avid system, industry-leading clients improve referrals, reduce warranty costs, and strengthen their brand. He can be reached at tim.bailey@ avidratings.ca.

tip from the customer’s perspective to drive business

first-rate reputation online to engage prospective buy-

Transparency is Unavoidable

70% of consumers trust online reviews.

occasional bad review with 8 to 10 good reviews.

of Realtors, 90 per cent of home buyers use the Inter-

that are struggling to earn a first-class reputation, the transparency of today’s wired-world must be a grave

Treat the disease: Look for and resolve the underlying issue Rally ambassadors: Have advocate customers post positive reviews Use a post-back system: Post a link to reviews from other customers Be transparent: Post the resolution attempts that have been offered

concern.

Embrace, Engage and Succeed

The Good News

home builders that have built a reputation for quality,

Today’s wired-world provides a powerful tool for

Thankfully, there is some good news when it comes

service and an exceptional customer experience. The

to online reviews. The majority of online reviews posted

fear of having to manage the occasional online blem-

by consumers are positive reviews. Yelp has reported that

ish should never overshadow the benefit of promoting

67 per cent of its users give businesses 4 or 5 stars out

brand excellence online to engage today’s ROBO home

of a possible 5 stars. It is also possible to battle back the

buyers.

16 Home BUILDER September/October 2013

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builderprofile

John Meinen, Pinnacle Quality Homes

By Judy Penz Sheluk

John Meinen (R) talking to project manager, Jeff Cunningham.

Talk to John Meinen, the charismatic owner/president of Pinnacle Quality Homes in Stratford, Ont., and you immediately get the impression that this is one very hands-on guy. Not for him, sitting around in an office

first crack at developing. We had to tear down the school, extend the street and reconstruct other nearby streets; in all we built 38 units (19 semi-detached). At the same time, we commit-

taking care of endless paperwork (a job his wife, Arlene, has been handling

ted to 75 lots in the Jenn/Ann subdivision in the

impeccably well for the past 30 years). Instead,

Homes. “I thought to myself, ‘you know what,

tom singles. We were in a good economy then.”

you’re more likely to find John on a job site,

you’re not getting younger and it’s time to

The Jenn/Ann property turned out to be

whether he’s up on a roof or down on the

try a different direction.’ I decided to test the

a seven-year project. “The timing was good

ground. I managed to track him in his truck

waters by purchasing four lots, and got them

for Pinnacle; by the time we had slowdown in

while he was “catching up on calls.”

up and sold pretty quickly. It was time to go

2008, we were 90 per cent sold. We did have a

out on a limb.”

couple of slow years in 2010 and 2011. It was a

John’s passion for the business—and entre-

southwest side of Stratford, which were all cus-

preneurial enterprise—began early. “I moved

That limb involved buying 10 semi-detached

great break, if I’m to be honest; we were going

from Stratford to Toronto at age 17 and got my

subdivision lots (20 homes) within a planned

full out for years. But we’d had many solid years

start in construction, mostly framing,” said Meinen. “By age 18, I had my own company, general construction with an emphasis on framing.”

The city lights dimmed quickly. Meinen moved back to Stratford at 22, got married and started farming, following in his family’s footsteps. The couple decided

“We’ve had most of the same subtrades since the beginning; trade loyalty is key.”

to sell the farm after just two years, and

and were strong financially; we’re very strategic on land acquisition.”

Quality & Loyalty John credits the company’s success with his core business philosophies. “We like to build good quality homes and our focus is on Energy Star for New Homes (ESNH) homes; we pride ourselves on

John started his framing company, Meinen

community. Pinnacle built and sold out within

building a quality product—the goal is to

Construction, shortly thereafter. (Meinen Con-

a year and a half.

always exceed Energy Star standards.”

struction still exists as a general contractor,

“That gave us confidence, so in 2002 we

Nonetheless, John admits that even the

specializing in additions, renovations, and

bought 35 singles within an existing subdivi-

best builders with the best-built houses have

commercial building.)

sion,” said Meinen. “It went so well that even

“issues,” noting that, “Going back to the cus-

before we were done, we bought the Juliette

tomer and resolving those issues is essential.”

Pinnacle Power In 1999, John launched Pinnacle Quality

18 Home BUILDER September/October 2013

School in Stratford at an auction, a 40,000 sq. ft. property on about five acres. It was Pinnacle’s

Loyalty and “treating people right” is also right up there on John’s “must” list. “We’ve had 420

Lafs Professional Photography

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builderprofile

from the organization they’ve

the beginning; trade loyalty is

paid money to; need to know

key. They work well together and

that the organization is work-

all of them understand Energy

ing for them. It’s important to

Lafs Professional Photography

184 most of same subtrades since

Star. Last, but not least, our initiative is to pay our suppliers and trades in a timely fashion. To me, treating people right is just sound business.”

The Meinen Magic John joined the Stratford &

tell members, every month, what you’re doing and what you’ve accomplished. And I tell everyone: ‘Don’t just be a member: get involved, join a committee.’ The CHBA, the local and provincial associations, they fight the hard fights with governments and

Area Home Builders’ Association

Association of the Year.

bureaucracies at all levels. You

(SABA) in 1998 under Meinen Construction,

The next four years saw a decline of mem-

have to help pay the freight to get us there.”

although he admits that, “Originally I didn’t

bership in the SABA, despite the best efforts of

Currently, John is the 2013/14 First Second

see the value in it.” All that changed when he

serving presidents and boards of directors. In

VicePresident of OHBA, and recently spear-

stepped onto the Board of Directors in 2000.

2009, John volunteered to take the helm again,

headed the drive to organize Goderich and

“Being on the Board really gave me an oppor-

and served for two years. The association soon

area as the Bluewater Home Builders’ local,

tunity to see and learn about municipal issues.”

regained the members it lost, remaining the

now officially up to 40 members.

In 2005, John became president of SABA,

largest membership per capita in Ontario. The

What’s next for John Meinen? “I’m in the

growing the membership and raising money

OHBA subsequently awarded Meinen Member

midst of talks for more land acquisition, but I’m

for the United Way and SABA in a project

of the Year, as well as Rooftopper of the Year.

exploring my options with caution. I like where

called “United We Build.” The same year, the

Many refer to this as “Meinen Magic,” but

I am right now. It takes a lot of years to get to

SABA garnered the honour of the Ontario

John says it’s really all about leadership and

where you are, and only one or two to get you

Home Builders’ Association’s (OHBA) Local

hard work. “People expect to get leadership

to where you were.”

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Market report

Ontario Preparing for changing demographics

communities. OHBA will continue to work with the provincial government to ensure that together we are creating healthy solutions for housing affordability and fairness among new and perspective home buyers throughout the province.

Endangered Species Act nity, choice and affordability for Ontario citi-

OHBA has a long history of advocacy with

zens. The new home, renovation and develop-

respect to the Endangered Species Act (ESA)

ment industry continues to play a key role in

and supports a balanced approach to the envi-

ensuring the prosperity of Ontario. Our indus-

ronmental, social and economic goals of the

try has contributed over $40 billion to the pro-

province to ensure a high quality of life and

vincial economy, employs upward of 322,000

prosperity for Ontario citizens. OHBA was

individuals and contributes over $17 billion

successful in ensuring the province imple-

to communities across Ontario every year.

mented appropriate transition measures for

Housing Affordability Late this summer the provincial govern-

By Joe Vaccaro, C.O.O., Ontario Home Builders’ Association

Ontario Market Overview

ment announced that it intends to launch consultations on Ontario’s land-use planning

new endangered or threatened species listings that respect previous approvals and land designations.

Other Association Advocacy Issues

system (the Planning Act) and growth-related

OHBA continues to be active in its advocacy

infrastructure financing (Development Charg-

work representing our members to municipal,

es Act - DCA). OHBA will be taking this oppor-

provincial and federal governments on a wide

After enjoying a very healthy year in 2012

tunity to present affordability and fairness as

range of issues that impact the industry, includ-

with 76,742 starts in Ontario, this year we are

the cornerstone of Ontario’s planning system.

ing: the Ontario College of Trades, the Under-

experiencing a return to historic averages in housing starts and anticipate about a 20 per cent reduction in starts. Canada Mortgage and Housing Corporation (CMHC) is forecasting 58,600 starts across the province in 2013 with a slight rise to starts 59,400 in 2014. In terms of

Our industry has contributed over $40 billion to the provincial economy.

housing type, we expect single family starts to

ground Economy, Ontario’s Building Code, the Condominium Act and the Implementation of the Growth Plan. OHBA strongly believes that direct engagement with Members of Provincial Parliament at both Queen’s Park and through our network of 30 local associations in their constituencies is critical in our efforts to advo-

stabilize over the next two years as economic

We are seeing new neighbours being forced

cate, inform and educate decision makers on

conditions and employment opportunities

to finance massive infrastructure and urban

public policy impacting housing. OHBA looks

improve in some Ontario communities.

renewal across Ontario. The DCA should be

forward to its continued relationship with the

renamed the “New Neighbour Tax.”

CHBA as well as with other provincial associa-

While intensification continues to be the name of the game in most urban centres in

We choose to see the opening up of both

tions in order to further our efforts of support-

Ontario, we have seen a fairly sudden drop off

Acts as an opportunity to have a fact-based

ing housing affordability, growth and choice

in condominium starts in the Greater Toronto

discussion about how Ontario’s lengthy and

throughout the country.

Area. In fact multiple housing starts are down

complex public planning system is challenging

by 30 per cent this year over last and we expect

housing affordability and adding to the costs of

that to continue into 2014. Federal Finance

new communities for Ontarians. For a num-

Minister Jim Flaherty made changes to the

ber of years, OHBA has expressed concerns

mortgage rules designed to create a soft land-

that increasing government imposed charges

ing for the GTA condo market. However, on

are driving up the cost of housing, negatively

the bright side for consumers, prices for in this

impacting the ability for Ontarians to purchase

sector are stable so while starts have dropped

appropriate housing to suit their needs and

homeowners can feel confident about their

limiting opportunities for economic growth,

investment. In addition, Ontario expects con-

while reducing our competitiveness with other

tinued positive immigration numbers, primar-

jurisdictions. OHBA welcomes the opportu-

ily from out of country, which bodes well for

nity to engage in a meaningful and detailed

housing starts down the road.

conversation on the impact of development

As we prepare for changing demographics,

charges, parkland dedication fees, section 37

OHBA continues to work to improve opportu-

agreements and voluntary charges on new

22 Home BUILDER September/October 2013

(000s)

source: cmhc

Ontario Starts

C

*The point estimate for provincial total housing starts is 58,600 for 2013 and 59,400 for 2014. Economic uncertainty is reflected by the current range of forecasts which varies from 57,000-60,200 units for 2013 and 53,200-65,600 for 2014.

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report

ers makes both paint and age old putty a simple, easy and eco-friendly removal task.

Cost effective studies are showing restored heritage windows as outlasting two sets of vinyl windows and costing far less.

By Jon Eakes

statement: “Find me a modern window system that will still perform after 100 years.”

Understanding the Science Understanding that air sealing is more important than insulation allows for mainGordon King, Gordon King Photography.

Heritage Window Restoration

After a few years of actually making it happen, Paul Denys sums it all up with the simple

taining rather than replacing the cable hung counterweights. In the 1980s the very first thing we did in a restoration job was to pull out

The restoration secret is steam. the counterweights and fill the hollow space with insulation. Then we had to router spring

Most of us who have worked in older neighbourhoods have at one time

slots into the sides of the glass frames, which

or another thought about or dabbled in restoring old building components

required having a variety of sizes and lengths

rather than ripping out and installing new product. Generally we only did

of spiral springs on hand.

Complete air sealing of the counterweight

it when we had to: such as a small repair that had to match the rest, or a

cavity and cord entry is easy to do once you

client who was willing to pay for the heritage look.

understand its importance. Leaving this wood

Paul Denys from Denys Builds Designs Renovations in Ottawa has discovered a number of developments that have changed

Winter storm windows can now be made with a hard coat Low-E coating.

framed empty space air sealed, although uninsulated, barely reduces the overall window performance. Quality weatherstripping that

Heritage replacement hardware is more

fits the needs of wooden double hung slid-

the whole question:

available today and now includes such ele-

ers does exist and is easy to install: PolyFlex

With clean up and $80 of weatherstrip-

ments as airtight counter balance cord pul-

V-Strips plus stainless steel or Monel staples.

ping and air sealing, a heritage window is surpassing the CSA air tightness standards for new vinyl windows in actual blower door testing.

24 Home BUILDER September/October 2013

ley seals.

Double hung chain pulley windows are being manufactured once again.

The use of steam and hollow core scrap-

Many double hung heritage windows are already two deep; you can add a Low-E storm window over the top and the triple-glazed window with good glass spacing starts to measure 426

report

Getting Down to Business

I have cracked old glass by trying to use

the rock hard putty gone” without shatter-

old glass putty and glazing points. Denys uses

ing the glass. The restoration secret is steam.

acrylic latex caulking to bed the glass and that

Steam at about 200°F loosens the paint and

is sticky enough to hold it in place without glaz-

penetrates the putty, turning that impossible

ing points at all: no more stress points on that

hard stuff into mush. You can actually just use

old glass. Then he bothers to use Eco-Solve

a commercial laundry steam machine directly

AquaGlaze putty—which stays slightly flex-

on the window, or put the window into a steam

ible—to finish off the glass installation.

box. Stainless steel steam boxes are available, but Gordon King, Gordon King Photography.

Styrofoam,

Paul Denys

ProScraper from www.hotvac.com.

Now we need to get that “old paint off and

aluminium

duct tape and a laundry steam machine work just as well—with a meat ther-

“Find me a modern window system that will still perform after 100 years.” Paul Denys

mometer to monitor what is going on inside the box! One to 3 hours under

You can see Paul Denys work at www.

steam and it is all ready to come off. Denys

denys.ca, and he is generous with links to his

recommends the Jiffy Steamer J-4000 Pro-Line

resources. He really is on a mission to show

commercial Garment Steamer for about $400.

that heritage restorations can be cost effective

And scraping just got easy by using a hollow

for your clients AND profitable, all while set-

vacuum scraper created for boat hulls: the

ting your company apart from the others.

C

244 up to the best of modern windows.

Many years ago I had a chart that I used when I delivered window installation courses that indicated that 5/8” spacing between glass was optimal—less than that and conduction allowed heat across from one glazing to the other—more than that and convection currents carried the heat across. I found 1/2” spacing and on the other side, ironically, it was discovered that 3-1/2” spacing was just as good as 1/2”. More than 3-1/2” and efficiency went way down. Because of the use of full-sized 2x4s in old construction, heritage windows commonly have about 3-1/2” between glazings—right up there with modern technology!

There is no argon gas in a restored heritage window system, but there are no reductions in R-value with time either.

26 Home BUILDER September/October 2013

Before

After

Gordon King, Gordon King Photography.

was almost as good and cheaper than 5/8”,

Exceeding all expectations.

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TOOLTalk

Keeping Up With Technology Do you know what’s changed in that tool you’re about to replace?

Keeping up with what’s new and improved should be more than just buying into the advertising hyperbole. Understanding what’s changed, why it matters, and how it will make a difference to you, is really what it’s all about. This month, we pay special attention to the “what-why-how.” Enjoy!

Caulking That Stays Warm

stripping the hex fasteners. Traditional hex

I hate to break the news, but cold weather is

drivers matched the shape of the drivers to the

on the way. Fortunately, Canadian Industrial

shape of the fasteners. Lobular means that the

Distributors is going to ease the transition for

fastener is still flat but the socket is curved. So

you. They have brought an insulated 50-watt

how does a less perfect fit do a more perfect

heated caulking and tape pouch to Canada. It

job?

will keep your building materials at 26°C even

More To Confuse You About Batteries We all look for longer and longer runtime

With a perfect

in new batteries, but those who pay the bills

when it is -25°C outside. The heating element

match between sock-

are also looking at “recharge-life.” Excessive

is in the middle of the insulated pouch, sending

et and fastener, most of the

heat can reduce the life of any battery so many

heat to caulking tubes on both sides.

pressure is on the corners of the fas-

batteries are designed to shut down or delay

tener. The excess space in the Lobular corners

charging when things get too hot.

allow for paint or plat-

Junior caulk warmer

The Junior holds about six sealant cartridges and has a belt attachment, while the

The new Bosch 18-volt

ing build-up on the hex

batteries address this

corners avoiding jam-

issue with proprietary

ming— but more impor-

CoolPack technology.

tantly the driving pres-

That red heat sin-like

sure is just off centre of

fin on the outside of the

the flat of the fastener

battery extends inward

but not yet stressing the

and wraps around each cell

corners. There is a lot

to extract heat from within. With its unique

of meat where the curve

conductive properties and rib design, Bosch is

meets the flat. This means no stripped fasten-

the only battery manufacturer to integrate this

ers despite the impact action. www.irwin.com.

particular technology. www.boschtools.com.

Vibration On One End, But Not the Other

When High Tech Goes Square Dancing

standard size can hold 12 standard caulk tubes

A demolition hammer is not a tool you are

It looks like the engineers at Milwaukee

and has a shoulder strap. When you are not

going to buy every day—but if it has been a

finally stumbled over one too many charger

actually using it, you can plug it into the wall or

while since you have replaced yours, then you

cords, like the rest of us. So they decided to

into a cigarette lighter power inverter.

should take note that the technical evolution

build a six-pack charger. But a lot of juice is

They also have warmer jackets for paint

in this tool is centering around reducing vibra-

not always available so they taught this thing to

cans, 2- and 5-gallon pails, cylinders and

tion back to the operator while delivering even

charge one battery at a time in sequence—and

drums. Available at Contractor Supply in Can-

more impact energy to the job. The new Bosch

use lights to tell you which one you can take

ada or on the web at www.CaulkWarmer.com.

BH277OVCD Brute Turbo breaker hammer is a

to get back to work. With six batteries ahead

good example of these improvements. Tests

of you, something will be charged before you

show it delivers 23 per cent more impact to the

come back to the dance. It has integrated hang

Irwin has finally given us a graphic show-

target, while operators report less user fatigue.

holes for vertical mounting, and a pass through

ing how the lobular design of their hex drivers

That translates to a job done faster. www.

plug to conserve outlet space. The new unit will

can use the power of impact wrenches without

boschtools.com.

charge M18 compact batteries in 30 minutes

When The Curve Meets The Flat

28 Home BUILDER September/October 2013

430

24� Euro-Style Collection

GE Wall oven

GE Electric Cooktop

Bake, broil and make a fashion statement. Dual racks and convection capability make this a fully-integrated compact oven.

Seamless style and function.

Features four burners and electronic controls, invisible until you need them.

GE Bottom Mount Refrigerator

GE Range Hood

GE Dishwasher

Slim with the largest capacity in its class.

11.5 cu. ft. of storage space without any compromise.

Italian design complements the modern kitchen. With 600CFM this is the most powerful range in the compact market.

Upscale appeal.

A panel-ready design allows for a custom appearance.

For more information & products visit gebuilder.ca contact us at ccommercial@mabe.ca or 1-800-361-2500

A perfect fit.

TOOLTalk

and extended

ium Ion platform for its new series of profes-

working. It works with about

capacity

(XC)

sional tools. (20v Max actually means 20 volts

all light bulbs: LED, CFL, INC,

batteries in 60

under no power but 18 volts in action.) Keep

Magnetic Low Voltage, Elec-

minutes. www.

your eye out for a whole range of new cord-

tronic Low Voltage and Fluo-

milwaukeetool.

less “out of the shop” tools from Porter-Cable.

rescent. There is no problem

www.portercable.com.

for the dimmer if you mix bulbs

com.

“Star Wars” Keeps Coming Back, And So Does Porter-Cable

in a multi-bulb fixture, but it

And Finally An Intelligent Light Dimmer

will probably be difficult to get even levels of dimming. It

For those of you who are diehard Porter-

I’ve wanted to write about this for some

states “Permanently installed

Cable shop tool fans, you will be glad to see

time but kept running out of space. Lights are

fixtures only” because if you

them moving out of the shop with new tools like

more and more complex and many do not

power an outlet you could do

their PCCK640LB Lithium Ion impact driver.

function well with dimmers. Some require a

some real damage to a sound

Porter-Cable, like its sister company

kick-start to turn on, then can be dimmed,

system. So although it is universal, stick to light

DeWalt, has moved to a sleek 20v MAX Lith-

while others must not be dimmed too low or

bulbs and stick to one kind in any given fixture.

they will kick out. So Cooper Wiring Devices

www.CooperWiringDevices.com.

has finally made the AL series of dimmers that work with all kinds of lights and include a preset feature to return lights to a previously desired setting.

The switch you see here has two adjustment wheels you can see on the side. One wheel sets a kick-start level to get fluorescents to start properly, while the other wheel sets the minimum dimming setting to keep everything

Montreal-based TV broadcaster, author, home renovation and tool expert Jon Eakes provides a tool feature in each edition of Home BUILDER. www.JonEakes.com

CHBA National Awards Across the country, committed industry volunteers are driving our Association forward.

The CHBA’s National Awards Program recognizes members who are making things happen through their outstanding service and accomplishments.

The CHBA National Awards also recognize the accomplishments of provincial and local HBAs that deliver real value through services to 2012 National Award winners

Recognizing Commitment & Celebrating Excellence

members.

Contact your local Home Builders’ Association or visit the Members’ area of www.chba.ca for information. The deadline for entries is

Canadian Home Builders’ Association

Join the celebration of excellence at the Awards Ceremony at the 2014 CHBA National Conference in Whistler, B.C.

30 Home BUILDER September/October 2013

December 31, 2013.

Our Survey Confirms It! Home BUILDER Magazine delivers results like no other magazine in the residential construction industry: C Over 100,000 readers eagerly read every issue in search for advice and contacts C 100% of renovators and contractors found new information or products C 86% of all builders found new information or products C Renovators, contractors and builders all refer to web links, find new suppliers and purchase products as a direct result of Home BUILDER; more than 80% took two or more such actions

Home BUILDER Magazine: Readers, Referrals, Results.

For more information on Readership Survey, please contact the publisher of Home Builder Magazine.

More advertising from major manufacturers and suppliers than any Canadian magazine in the business.

Canadian Home Builders’ Association

514-620-2200 • sales@work4.ca • HomeBuilderCanada.com

CHBAreport

A Busy—and Productive—Summer

Deep Shergill President, CHBA

Action to improve affordability is particularly critical for younger Canadians who are increasingly being lockedout of housing markets.

While Association members have been hard at work

am satisfied that the CHBA is making solid progress on

in their businesses over the summer months, the CHBA

this matter. The hard work of Association leaders and

has been pushing ahead in a number of important areas.

members across the country has set the stage for a more

Here’s some highlights of what has been accomplished,

constructive relationship with Canada Post, and my

and what lies ahead, as we enter the Fall season:

thanks go out to everyone involved.

Significant Progress on Canada Post’s Community Mailbox Fee

the coming months.

At the end of July, Kevin Lee, CHBA’s CEO, and I met

President: Deep Shergill, Calgary, AB Immediate Past President: Ron Olson, Saskatoon, SK First Vice-President: Bard Golightly, Edmonton, AB Second Vice-Presidents: Jane Morgan, St. John’s, NL Bob Finnigan, Toronto, ON Treasurer: Carol Oxtoby, Calgary, AB Secretary: Steven Crowell, Kentville, NS Presidential Appointees: Nathan Stone, Langley, BC Bob Deeks, Whistler, BC Mike Martin, Ottawa, ON Urban Council Chair: Don Dessario, Calgary, AB Chief Executive Officer: Kevin Lee, Ottawa, ON CHBA Contact: Michael Gough, CAE, National Office, Ottawa, ON

Federal Pre-Budget Consultations

with Deepak Chopra, President of Canada Post, to discuss

As the federal government begins planning for its

the Association’s objections to the introduction of a new

2014 budget, the CHBA has been invited to submit rec-

$200 Community Mailbox Fee to be paid by developers

ommendations to the House of Commons Standing Com-

starting in January of 2013.

mittee on Finance.

As a result of the concerted and coordinated efforts of

Our pre-Budget input will focus on three key priorities:

all three levels of our Association, Canada Post has rec-

Addressing the ongoing deterioration in housing

ognized our legitimate concerns, and agreed to suspend

affordability, a problem caused largely by costs that

their new fee until January 1, 2014. As a first step, this represents a big “win” for our industry!

governments themselves impose on new home buyers; The need for effective and targeted actions to combat

This suspension will provide time for further discus-

the underground economy in residential construction

sions between Canada Post and the CHBA on the impact

and renovation through establishment of a perma-

of the fee on new home buyers, on the timing and method

nent GST or income-tax based Home Renovation

of any payments, and adjustments to the fee to recognize

Tax Rebate and requirements that all firms in the

the very real costs developers incur in relation to community mailbox installation.

construction sector are GST-registered; Addressing the shortage of skilled trades through

Significantly, Canada Post has committed to making it

the expansion of federal apprenticeship grants and

clear to new home buyers that any fee charged for com-

incentives to cover all provincially-designated resi-

munity mailboxes is being charged by the postal service

dential construction trades.

—not the new home builder or developer.

The CHBA is calling for a national plan to address the

Canada Post will also end its attempts to have munici-

alarming deterioration in housing affordability across

palities collect the fee. These concessions address

the country. Recent data showed that average govern-

CHBA’s concerns that Canada Post wanted to “bury” its

ment-imposed costs on a new single-detached home

fee in the price of a new home and avoid accountability

in Markham, Ontario, total over $149,000, providing

and transparency.

compelling evidence of why this is a crisis in the making.

After many months of effort by the CHBA it is good

The federal government can play a pivotal role in

to see a constructive dialogue with Canada Post under-

getting action on this issue—it is a major source of infra-

way. President Chopra clearly recognizes our industry’s

structure financing, it sets the rules for mortgage lending

concerns, and Canada Post is now willing to account for

and it is responsible for safeguarding Canada’s overall

these concerns as it continues to seek to build its delivery

economic health.

network in new communities in a viable manner.

CHBA EXECUTIVE BOARD

I am looking forward to reporting more progress in

The next steps in our dialogue with Canada Post will

Homeownership is a cornerstone of a family’s financial wellbeing. Action to improve affordability is particu-

focus on a number of practical issues:

larly critical for younger Canadians who are increasingly

Calculating the hard and soft costs that developers

being locked-out of housing markets in the face of ever

already face in relation to community mailbox instal-

higher prices and diminished employment and income

lation, and determining how these costs should be

opportunities. This is not just a housing issue, it is a

factored into fee calculations.

broad social concern—one governments must recognize

Determining when Canada Post should collect any adjusted fees, how such payments would be handled, and how the administrative and carrying costs for

and address.

National Building Code Developments

new home builders and developers can be minimized.

Later this fall, a number of proposed changes to the

Agreeing on how any future community mailbox

National Building Code—which are usually adopted in

fees should be disclosed to new home buyers, so it

provincial codes—will be released for public comment.

will be crystal clear that this is a Canada Post fee,

Included in this round will be new provisions allowing

not one being charged by the new home builder or

construction of six-storey wood frame residential build-

developer.

ings, and proposed changes to noise separation require-

While important issues must still be worked out, I

ments in multi-family buildings.

Home BUILDER September/October 2013

33

434

CHBAreport

334

Industry volunteers have worked hard to ensure that

As the CHBA moves towards a more digital commu-

all proposed national Code changes make technical and

nications system, members will see a parallel decrease

financial sense, that they are justified, and will deliver

in our reliance on paper-based communications. This

value to our customers. These efforts are supported by

simply makes financial sense, and reflects preferences

CHBA staff who coordinate efforts and carry our neces-

expressed to us by members. It also enables us to deliver

sary research.

information in layers that allow quick reviews or digging

The CHBA also has a “seat at the table” through our

into the details, all at the member’s discretion. Some pub-

direct representation in the code development process—

lications, such as Home BUILDER Magazine will continue,

the only industry Association in this position.

others are being phased out in favour of more effective

It’s also important to note that a great many pro-

Recent data showed that average governmentimposed costs on a new singledetached home in Markham, Ontario total over $149,000.

and cost-efficient digital alternatives.

posed code changes that lacked justification from our

CHBA new home builder, renovator and developer

industry’s perspective have not advanced to the public

members will have already noticed one example of this

comment stage, also due to the efforts of your Associa-

new way of doing business. This year’s CHBA National

tion and industry members working within various Code

SAM Awards call-for-entries took the form of a colourful

committees and working groups. This benefits all CHBA

postcard rather than the large poster used in the past. As

members, and our customers.

all the necessary SAM Award submission material is now

As the public comment process begins, the CHBA will

web-based, it simply makes sense to use simpler method

be advising all new home builder, renovator and devel-

for letting you know that it’s time to start putting your

oper members on how they can review these proposals,

SAM entries together. This is the type of practical change

and what the CHBA’s views on each item are. Having

you will be seeing more of in the future.

industry members provide comments in support of con-

All of these changes reflect one goal: providing our

structive Code changes, and raising concerns over pro-

members with the business information they want, in the

visions that impose additional costs without adequate

most effective and efficient way possible.

benefit, is very important.

As these proposed requirement exit the code devel-

These are exciting changes, and I invite your feedback on how we are doing as we move ahead.

opment process in the next year, provinces will begin adopting them.

“Getting it right” at the National Building Code level is the most effective way to ensure provincial codes follow suit. Having to “fix things” at the provincial level after national adoption is not only inefficient, it risks creating a patchwork of differing code requirements across the country, inevitably raising the cost of products and materials.

New Anti-Spam Regulations

Exciting Changes at CHBA

by end of 2013. Part of a complex law that governs email,

New Canadian anti-spam regulations are anticipated

While your national leadership team is focused on

text messages, and social media, the regulations will

how best to implement governance recommendations

apply to all Commercial Electronic Messages (CEM).

coming out of CHBA’s organizational review, our Ottawa

Those who send CEM will require consent from the

staff are hard a work reviewing and improving our opera-

receiver beforehand, either by “express consent” (the

tions.

person specifically asks for information), and “implied

Led by CEO Kevin Lee, the staff have been reviewing how business is done at the CHBA, and looking for opportunities to deliver services and value to members in the most cost-efficient and effective manner.

The coming months will see a number of changes that will directly benefit members. As our IT infrastructure is

consent” (between organizations and their members, and is the case for HBAs).

The CHBA will keep HBAs and members informed as the new regulations are finalized and come into effect.

Beware of Bogus Products

modernized, the CHBA will communicate more directly

According to CSA Group, counterfeit products contin-

with members, and make an enhanced range of business

ue to be a problem for legitimate manufactures; CHBA’s

intelligence and resources available to members. These

members should be aware of the perils, which include

resources will only be available to our members, and

liability issues as well as worker and consumer safety.

only at their request.

In parallel, CHBA communications are being refashioned to provide our members, and local and provincial

Counterfeiting volume now amounts to more than $500 billion annually around the world. About 62 per cent of counterfeit products come from China.

associations, with shorter, to-the-point information that

The CHBA monitors CSA Alerts and will continue to

you can scan quickly, with options for getting more detail

issue advisories concerning the dangers of counterfeit

on topics and issues of interest to you in your business.

and non-conforming products.

34 Home BUILDER September/October 2013

renovation

AIC Releases 9 Tips To Choosing “Smart” Home Renovations OTTAWA — Many Canadians are interested in knowing the “smartest” household renovations to make to receive a good return on their investment. Although there are many variables that affect the value of a home, the Appraisal Institute of Canada (AIC) has produced a free, downloadable PDF offering these general tips to Canadian consumers:

Choose improvements with long life expectancy Roofing, energy-efficient heating and cooling systems, and windows can provide homeowners worry-free home improvements for as long as 10 to 15 years. But remember that regular maintenance is as important as the initial investment.

Invest in modern updates in high-traffic areas Update the core rooms of your home such as the kitchen and bathroom. This can be as simple as changing door knobs, resurfacing cabinets, or replacing fixtures and countertops.

TM

Don’t underestimate the value of inexpensive updates A fresh coat of paint, modern lighting fixtures, light landscaping or gardening, or upgraded door handles can give your home an updated look and feel—and it doesn’t have to cost a lot of money!

The New STANDARD in

Consider energy-efficient renovations that have a high return relative to cost

drain water heat recovery

Energy-efficient renovations are considered one of the highest pay-

ThermoDrain™ is the cost effective solution that allows you to meet EnergyStar® or Energuide for New Homes, R2000, LEED®, Built Green® or Passive House energy efficiency requirements while increasing value and comfort for your customers.

backs relative to cost. Energy efficiency translates into reduced operating costs over time.

Be careful about over-improvement Consider your neighbourhood and the expectations of buyers in your area when planning your next renovation project. Investing in an expensive project may be an over-improvement for a home in particular

It is no wonder ThermoDrain™ is the preferred choice among Canadian home builders and plumbing contractors seeking a quality, priced to impress, drain water heat recovery unit with fast and reliable onsite delivery.

market, and the investment may only be partially recognized by home buyers.

Think about your personal needs How much you spend on improvements will depend on how long you plan to live in your home. If you you’re thinking shorter-term, smaller

ThermoDrain™ has been engineered with our exclusive 3/4” single coil providing low pressure drop, ease of installation and outstanding durability.

and less expensive improvements may be your best bet to recover your investment.

Be sure to get a building/renovation permit Take the time to obtain the proper building permits from your municipality or appropriate authority. This is a good step to ensuring that the

ThermoDrain™

renovation work complies with the building codes.

The TD342B is the Energy Star® for New Homes compliance model

Hire a designer, architect, or contractor

3” diameter x 3/4“ coil TD336B 39.2% eff, 1.3psi, 36” TD342B 42.8% eff, 1.6psi, 42” TD348B 46.0% eff, 1.8psi, 48” TD360B 51.5% eff, 2.3psi, 60”

Talk to a professional when you start planning your renovation project. They can help you draw up a plan, provide renovation advice, or assist in the construction. This will add to the quality of the renovation and go a long way in preventing cost overruns.

4” diameter x 3/4“ coil TD442B 46.0% eff, 1.4psi, 42” other models sizes are available

Consider unique features with care Unique designs or improvements that are uncommon for a particular market may impact the resalability of a home. This is where the expert

ThermoDrain™ is CSA 55.1 and 55.2 certified for safety and performance.

Numbers shown are CSA certified

advice of a real property appraiser can provide an objective perspective on the marketability of the property.

To download the PDF, visit www.AICanada.ca.

C WN 17031

1-888-881-7693

www.THERMODRAIN.ca

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36 Home BUILDER September/October 2013

IndustryNews

Ontario To Introduce Mandatory Qualifications for Condominium Managers TORONTO — Condominiums represent half of all new homes built

corporations.

in Ontario, with about 10 per cent of the province’s population call-

Ontario is now working to introduce mandatory qualifications for

ing a condominium home. Currently, there are approximately 600,000

condominium managers, the first of several anticipated changes from

condominium units in Ontario, represented by 9,000 condominium

the province’s Condominium Act Review to help increase protections for condominium owners, tenants, and buyers.

This Elevator Doesn’t Go All The Way To The Top BENIDORM — Located on the Mediterra-

As part of the review, an expert group representing condominium owners, residents and industry is looking at what mandatory qualifications for condominium managers should be, and how an independent, regulatory authority to oversee licensing and standards would be set up.

nean coast, Benidorm, Spain, is building what

The Ontario Home Builders’ Association (OHBA) has been an active

will be Europe’s tallest residential building. The

stakeholder in the consultations, continuing to advocate on behalf of

InTempo skyscraper is 650 feet tall and archi-

consumers to promote affordability and choice. Through the consulta-

tecturally ambitious: two separate towers are

tive process, OHBA will advocate that blanket regulations that cover

conjoined over 550 feet in the air by an inverted

all types of condos may not be appropriate considering the diversity of

cone which will house a massive garden and

building types in the condominium sector, including consideration for

pool.

smaller, self-managed condominium corporations with more modest

There’s just one problem: InTempo doesn’t have any elevators capable of going all the way

budgets, in addition to builder-led property management of the condominium prior to turnover.

C

to the top. When first conceived, it was to stand only 20 stories tall, but that number quickly shot up to 47, and the elevator plans didn’t change accordingly. The elevator shafts are only spa-

Adver ti sers i n Thi s I s s u e

cious enough for lifts and motor equipment capable of scaling the original, 20 stories. The only viable way of fixing the issue is to erect external elevator shafts. already been sold, although the project’s architect, Roberto Pérez Guerras, told El Mundo that

Do you have an event you want posted on our new Online Calendar?

E-mail your listing to editor@work4.ca

September 27-28

Page

Phone

Web site

All Weather Windows Ltd. . . . . . . . . . . . . 38 . . . 800-638-5709 . . . www.allweatherwindows.com

Approximately 45 per cent of the skyscraper’s 269 apartments have

CALENDAR

Advertiser

“sales are going slower now.” C

Arriscraft International . . . . . . . . . . . . . . . 38 . . . 800-265-8123 . . . www.arriscraft.com BlazeMaster, The Lubrizol Corporation . . . 3 . . . 855-735-1431 . . . www.blazemaster.com Canadian Western Bank . . . . . . . . . . . . . 31 . . . 604-443-5118 . . . www.theworkingbank.ca CertainTeed Gypsum Canada, Inc. . . 13, 38 . . . 800-233-8990 . . . www.certainTeed.com/Gypsum CHBA - Conference . . . . . . . . . . . . . . . . 39 . . . 613-230-3060 . . . www.chba.ca CHBA - National Awards . . . . . . . . . . . . 30 . . . 613-230-3060 . . . www.chba.ca

Six-Storey Wood

CHBA - SAM Awards . . . . . . . . . . . . . . . . 8 . . . 613-230-3060 . . . www.chba.ca Delta Faucet . . . . . . . . . . . . . . . . . . . . . . . 11 . . . 800-567-3300 . . . www.deltafaucet.ca

TORONTO — The Ontario

EcoInnovation Technologies Inc. . . . . . . . 35 . . . 888-881-7693 . . . www.ecoinnovation.ca

PASSIVE HOUSE NORTH 2013 Canadian Passive House Institute Vancouver, BC www.passivehouse.ca

building industry is advocating

GAF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 . . . 973-872-4300 . . . www.gaf.com

for a change to the Code, through

GE Appliances - Commercial Sales . . . . 29 . . . 800-361-2500 . . . www.geappliances.ca

the appropriate Ontario Building

Home BUILDER Canada . . . . . . . . . . . . . 32 . . . 514-620-2200 . . . www.homebuildercanada.com

Code (OBC) process, to allow for

October 2-4

Home Hardware Stores Limited . . . . . . . . 4 . . . 519-664-2252 . . . www.homehardware.ca

up to six-storey wood frame con-

Intertek . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . 800-967-5352 . . . www.intertek.com

struction. With the inclusion of

JELD-WEN of Canada . . . . . . . . . . . . . . . . 2 . . . 204-510-4745 . . . www.jeld-wen.ca

six-storey wood frame, Ontario

LOGIX Insulated Concrete Forms . . . . . . 20 . . . 888-415-6449 . . . www.logixicf.com

can expect more affordable hous-

Malco Products Inc. . . . . . . . . . . . . . . . . 17 . . . 800-328-3530 . . . www.malcotools.com

ing options for Ontarians with a

Mercedes - Benz Sprinter . . . . . . . . . . . . 40 . . . 800-387-0100 . . . www.thenewsprinter.ca

minimized carbon footprint in

National Class Action Services . . . . . . . . 36 . . . 416-644-3088 . . . www.nationalclassactions.ca

the construction of these build-

Nudura Corporation . . . . . . . . . . . . . . . . .25 . . . 866-468-6299 . . . www.nudura.com

ings, increased job creation and

Owens Corning Canada LP . . . . . . . . . . . 23 . . . 800-438-7465 . . . www.owenscorning.ca

Hardscape North America 2013 Louisville, KY www.hardscapena.com

increased tax revenue from the

PrimeSource Building Products, Inc. . . . 19 . . . 972-999-8500 . . . www.primesourcebp.com

addition of new residences. The

Rinnai . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . 800-621-9419 . . . www.rinnai.ca

changes to the OBC would build

October 28-30

Sage Software, Inc. . . . . . . . . . . . . . . . . . 38 . . . 866-420-7289 . . . www.sagecre.com

from changes made to the British

Simpson Strong-Tie Canada . . . . . . . . 7, 38 . . . 800-999-5099 . . . www.strongtie.com

Columbia Building Code in 2009,

VISA Canada . . . . . . . . . . . . . . . . . . . . . 21 . . . . . . . . . . . . . . . . . www.visa.ca

Innovative Composites Summit Boston, MA www.jeccomposites.com

October 23-24

Garden & Floral Expo 2013 Landscape Ontario Toronto, ON www.loexpo.ca

October 23-25

CanWeld Conference (CWC13) Canadian Welding Association www.cwaevents.org/canweld

which had an immediate impact on the local economy.

C

Home BUILDER September/October 2013

37

////// PRODUCTS 2013 /////////////////////////////////////////// Thin is in!

For new construction or interior renovations, Arriscraft’s easy-to-install, veneer products add the unique charm and authenticity of natural stone or clay brick.

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For more product information, contact: 1-800-265-8123 www.arriscraft.com

GAF Timberline® American Harvest™ Lifetime Shingles

GAF Timberline® American Harvest™ Lifetime Shingles are designed with an optimized construction and an advanced color-application technique that results in an extra-dimensional look for the home.

The seven unique colors were created to complement the most popular home exterior color schemes using a combination of subtle blends and contrasting, and offer modern architectural style at an affordable price. They also incorporate GAF’s proprietary Advanced Protection® Technology, which results in shingles that offer superior durability and wind resistance while reducing the use of precious natural resources.

For more information, contact GAF: Phone: 1-877-423-7663 www.gaf.com

38 Home BUILDER September/October 2013

Concealed Post Base for Decks

The new Simpson Strong-Tie® CPTZ post tie incorporates a knife plate with a standoff base. It achieves a clean, concealed look while providing a 1” standoff height above concrete.

The CPTZ is installed with 1/2” diameter galvanized pins (supplied). The 1” standoff height is code-required when supporting permanent structures that are exposed to weather or water splash, or in basements. The standoff reduces the potential for decay at post or column ends.

The anchorage for the CPTZ can be either cast-in-place or retrofit with adhesive or mechanical anchors. It has a ZMAX® finish for outdoor use, such as decks.

For more information, visit: www.strongtie.com/newproducts or call 800-999-5099

V-weld — ­ Revolutionary Technology for The Elements

A Window worth looking into — All Weather Windows has the V-weld advantage, with revolutionary technology that brings single-window integrity to multiple-panel applications. V-weld virtually eliminates air and water leaks with gasket and seal-free welded joints, triple weather stripping, a warm edge spacer and a fusion-welded multiple chamber frame. Enjoy major gains in comfort and energy efficiency without sacrificing any of the style and colour options All Weather Windows is famous for.

For more information, contact: All Weather Windows Phone: 1-800-638-5709 www.allweatherwindows.com

CertainTeed AirRenew® Essential Indoor Air Quality Drywall

CertainTeed is broadening its indoor air quality (IAQ) gypsum board product line with the addition of AirRenew® Essential. Featuring industry-first VOC-scavenging technology, AirRenew Essential offers a cost-effective solution for healthier interior environments in residential construction and remodeling projects. Through patent-pending technology, AirRenew Essential proactively captures VOCs, specifically formaldehyde and other aldehydes, and converts them into safe, inert compounds.

All AirRenew gypsum boards handle the same as regular gypsum boards and do not require special tools to install or finish.

For more information, contact: CertainTeed Corporation Phone: 800-233-8990 www.certainteed.com

Job site, meet insight.

Now you can empower your project teams with the most business-aware, peopleconnected applications for specialty and general contractors. Every year, more than 40,000 construction and real estate firms, including well over half of the ENR 400, rely on Sage solutions to manage more than 400,000 jobs and 5.7 million subcontracts. Join them and start getting job-ready today.

Learn about Sage solutions for construction and real estate: SageCRE.com/insight

THRIVING In a business world where the ‘new normal’ means no normal at all, only true entrepreneurs will THRIVE. Today, THRIVING in the home building business means innovation. It means challenging the conventional and building business models and alliances that are driven by change. It means driving something new – and better – to your customer. THRIVING is the domain of the professional entrepreneur, and the focus of the 2014 CHBA National Conference.

The Fairmont Chateau Whistler will host CHBA’s 71st National Conference from April 3rd to 5th, 2014.

This outstanding location provides the ideal Conference setting, offering excellent facilities, amenities and service with full access to all that Whistler Village and the Whistler/Blackcomb resort offers.

Hear Canada’s Most Insightful Speakers on THRIVING in Today’s Business World

Hayley Wickenheiser Gold-medal Olympian and accomplished business woman.

Mark Bowden Psychologist and world-renowned communications trainer.

Terry O’Reilly Dr. Brian Little Noted expert on Internationally the business, craft, and recognized personality impact of advertising psychologist and expert and promotion. in personality dynamics.

Andrew Coyne Business and political journalist and commentator.

FOR MORE INFORMATION AND TO REGISTER: WWW.CHBA.CA/CONFERENCE

They said it couldn’t be done.

So, we did it.

The All-New 2014 Sprinter.

Expect something unexpected.

See it first at TheNewSprinter.ca.