HISM Directory of Services

ALL YOU NEED TO KNOW

Directory of Services

HELLO, MAKATI.

Hi there,

We are delighted that you have chosen to stay with us at Holiday Inn & Suites Makati. On behalf of the entire team, I extend you a very warm welcome and we hope you enjoy your stay with us.

The hotel offers a number of services which are detailed here in your room. We also offer in-room breakfast service to ensure you don’t miss out on the most important meal of the deal.

Should you require any extra assistance please do not hesitate to contact myself or another staff member at reception.

Best regards,

Andy Belmonte

THE HOLIDAY INN HOSPITALITY PROMISE

Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.

THE COOL STUFF...

Family-Friendly

There’s no hiding from tooth brushing.

All our hotels are designed with family travel in mind. Relax, reconnect or just take a dip in the pool. And of course, kids stay and eat free. See the next page for more details.

Business is Pleasure

Work on your own terms.

Answer email from your room or leave them speechless in a meeting room. Then celebrate your success at the roof-deck bar.

Sips & Bites

You really don’t have to leave.

You don’t have to go far to grab a drink or find a meal with our restaurants and bars all on-site. Of course, there’s always room service, too.

Breakfast Time:

Flavors Restaurant, 6.00am to 10.30am

Monday to Sunday

Special for Events

Up for any party.

We’ll give you the rooms, the space and the support to help make sure your group event or meeting is one everyone remembers.

Rooms & Spaces

Your retreat from adventure.

You deserve a clean, comfortable guest room.

Climb into a cosy bed, pull up a fluffy comforter and pick between a firm or soft pillow.

Trip Ideas

Discovering is half the fun of traveling.

Search our 1,200 locations around the world. While you are at it, get some ideas to help plan your next trip.

IHG® One Rewards

Elevate your travel.

IHG® One Rewards gives you more options and places to use your points. It’s why more people choose the benefits of our award-winning hotel loyalty program than any other worldwide.

KIDS STAY & EAT FREE

Kids ages 12 and under stay for free when sharing their parent’s room.

For more information about this programme, you may visit our website at ihg.com/holidayinn/makati.

SERVICES & FACILITIES

ENJOY ALL WE HAVE TO OFFER

Air Conditioning

All our guest rooms and suites are equipped with individuallycontrolled air conditioning.

Airport Transfers

Transporation arrangements for arriving and departing guests may be coursed through the Concierge with a certain fee.

Baggage Collection and Storage

Baggage handling and storage services are available twenty-four (24) hours a day. Please call the Concierge prior check-out should you need your bags collected and allow fifteen (15) minutes for collection. Luggage may be stored at the hotel for 30 days

at no extra charge. If beyond 30 days, additional charges may apply.

ATM

ATM is available for guests at the ground floor. Guests may use international and local cards to withdraw.

Bath Towels

For additional bath towels, please call Housekeeping. Pool towels are available at the pool-side or from the Lifeguard-on-duty.

Business Center

Business services and facilities are available at the Business Center on the Lobby Floor level. Our services include secretarial, printing, facsimile,

SERVICES & FACILITIES ENJOY ALL WE HAVE TO OFFER

photocopying, and internet connection.

The Business Center is open daily from 8.00am to 8.00pm. For any Business Center requirements, please call the Front Desk for assistance.

Club Lounge

An exclusive lounge with special amenities available for Club Lounge members located on the 19th floor. It offers buffet breakfast, afternoon tea and evening cocktails. Express check-in and check-out services are available for Platinum and Diamond Elite members with transporation service.

Car Rental

For car rentals, taxi service or information on public transportation to get around the metropolis, please call our Concierge. Our transportation service provider is owned by a third party and independent of Holiday Inn & Suites Makati and not managed by or affiliated to IHG Hotels & Resorts.

Check Out Time

Our standard check-out time is 12.00 noon.

If you wish to extend your stay beyond this time, please call our Front Desk. Additional charges may apply.

Courier Service

For any local or international requirements, please call our Guest Services.

Credit Cards

All major credit cards are accepted. For more information and inquiries about Traveller’s Cheques, please call our Guest Services.

Cot/Crib

Baby cot/crib is available upon request and may be set-up in your room free of charge. Please call Housekeeping for assistance.

Currency Exchange

Foreign currency exchange is available at the Front Desk twenty-four (24) hours daily. Currency exchange is based on daily-posted

rates provided by the Central Bank of the Philippines.

Do Not Disturb Signage

Place the DND “Do Not Disturb” sign on the outside doorknob of your room and/or turn on the DND button located beside your room’s main power switch if you wish not to be disturbed. You may also call the Guest Services to take your message while in DND status.

Dry Cleaning, Laundry and Pressing Services

Please call Housekeeping to avail the services. If you have to leave the room but requested your clothes for pick-up, kindly place them in the provided laundry bag on the bed along with the laundry list form. Special rates for express laundry services apply.

SERVICES & FACILITIES ENJOY ALL WE HAVE TO OFFER

Emergency on Fire

For more information on safety procedures, please refer to the Safety and Emergency Information located at the end of this directory.

Gym

Please observe proper dress code (gym attire) when using the gym facilities. Children between 12 to 16 years old must be accompanied by adults. Children below 12 years old are not allowed inside the gym premises.

Operating Hours: 6.00am to 10.00pm

The gym is owned by a third party and independent of Holiday Inn & Suites Makati and not managed by the IHG Hotels & Resorts.

Handicap Facilities

The hotel has designed guest rooms and comfort rooms for the handicapped. Wheelchairs are available upon request. Please call the Concierge for assistance.

Housekeeping Service

For evening service, please call Housekeeping.

Ice

Can be delivered to your room free of charge. Please call Room Service for assistance.

SERVICES & FACILITIES

ENJOY ALL WE HAVE TO OFFER

Internet Access

Internet access is free for up to 5 MBPS bandwidth allocation per device. You may also request for a higher bandwidth connection up to 10 MBPS. Please contact Guest Services for assistance.

Iron and Ironing Board

Flat iron and ironing board are available in the guest rooms.

Please contact Houskeeping for assistance.

Lost and Found

For inquiries on lost items, please call Housekeeping.

Medical Clinic

For medical assistance, the hotel nurse is on duty twentyfour (24) hours daily. A licensed

physician is available on an “on-call” basis.

Messages/Voice Mail

There is a message light on your telephone to indicate a message has been left for you. Simply press the light button to retrieve the message.

Smoking Policy

We are a non-smoking hotel. Smoking is not allowed in any of the guest rooms or in the indoor areas of the hotel. Please be advised that the hotel charges a cleaning fee of Php 10,000, if smoking is found to have taken place in any of the rooms or function rooms. There is a designated smoking area in the hotel located on the 5th floor.

SERVICES & FACILITIES ENJOY ALL WE HAVE TO OFFER

Parking

Parking is located at the Basement 2 of the hotel. Complimentary parking is extended to all in-house guests. Valet service is also available with a fee.

Room Reservations

We welcome the opportunity to make a reservation for you again at Holiday Inn & Suites Makati. Please call the Front Desk or visit ihg.com/holidayinn/makati for inquiries on booking information.

Room Key Card

For your security, our key cards do not indicate your room number. For convenience, you are not required to deposit your key card at the Front Desk when you leave the hotel premises. However, kindly return the key card upon check-out.

Room Service

Room service is available twenty-four (24) hours. Please refer to the in-room dining menu for more information.

Safety Deposit Box

The hotel is not liable for any loss of articles inside your room. We suggest that cash, jewelry and other valuables be kept in your in-room safe or you may also have them stored at the safety deposit boxes located at the Front Desk on the Lobby Level. Use of safety deposit box is free of charge to inhouse guests.

Shaver Outlets

Each bathroom is equipped with 220V electrical outlet for electric shavers. Please call Housekeeping for assistance.

Swimming Pool

Open daily (except during inclement weather or special events). Children below 16 years old must always be accompanied by adults. The pool is for the exclusive use of registered hotel guests only.

Operating Hours: 6.00am to 8.00pm

Spa and Massage Service

Spa treatments are available at our Spa Center on the Roofdeck from 10.00am to 12.00mn. We also offer in-room spa services for your convenience. To schedule an appointment, please contact the Front Desk. The spa is owned by a third party and independent of Holiday Inn & Suites Makati and not managed by or IHG Hotels & Resorts.

SERVICES & FACILITIES ENJOY ALL WE HAVE TO OFFER

Taxi

For your safety and security, we recommend that you use the hotel’s transportation services. However, should you prefer a metered taxi, there is a taxi line situated near the Hotel. Please call the Concierge for assistance.

Wake Up Call

You may arrange for a wake-up call thru the Operator. The telephone inside your room may also be directly programmed for wake-up call.

Voltage Power

Convenience outlets in all rooms are 220V 60HZ. Should you need a 110V 60HZ adaptor, please call Housekeeping.

Television

Please refer to the in-house TV/Cable guide provided in your room. Should you need assistance with the remote control or television, please call Housekeeping.

SOMETHING FOR EVERY APPETITE

Restaurants and Bars

Flavors Restaurant

Lobby level – Ext 7429

Flavors offers vibrant, contemporary cuisine from both local and international sources, including Filipino, South East Asian, and Western dishes. Enjoy a buffet featuring a variety of flavors or opt for the à la carte menu for a high-quality dining experience.

Opens Mon–Sun, 6am–10pm

Oz Bar

Roof deck – Ext 72001

A trendy rooftop spot for watching Manila’s famous sunset while sipping our renowned Mojitos and other classic cocktails. Enjoy a beer or your preferred drink alongside our curated bar snacks.

Opens Sun–Thurs, 3pm–12mn and Fri–Sat, 3pm–1am

Citron Lobby Bar & Café

Lobby level – Ext 7430

Casual dining at its finest. Enjoy a vibrant café atmosphere with a diverse à la carte menu featuring international dishes made from fresh, top-quality ingredients. Indulge in specialty cakes, deli sandwiches, and pastries from our pastry counter. Hot and cold beverages also available to take away.

We Proudly Serve Starbucks®

Now available at Citron Lobby Bar & Café offering the perfect Starbucks® beverages from espresso-based classics such as cappuccino and café latte to iced beverages, hot chocolate drinks and specialites.

Opens Sun–Thurs, 8am–10pm and Fri–Sat, 8am–12mn

OUT & ABOUT TAKE A LOOK AROUND

Airports

• Ninoy Aquino International Airport, 8KM or 20 minutes away

Public Transportation

• Metro Rail Transit – Ayala Station and Buendia Station

• Point-2-Point Buses

• Jeepneys

• Metered Taxis

Nearby Attractions

• Glorietta Shopping Mall

• Greenbelt Shopping Mall

• The Ayala Museum

• Salcedo Saturday Market

• Legaspi Sunday Market

• Ayala Triangle Gardens

• Poblacion District

• Circuit Makati

OUT & ABOUT PLACES OF INTEREST

Glorietta Shopping Mall

Your one-stop destination for shopping, dining and entertainment, catering to all your needs and interest.

Japan Town

Step into the land of the rising sun and have a taste of the cuisine Japan has to offer. Located at the fourth level of Glorietta 3 and can be access through the Holiday Inn & Suites Makati lobbly level.

K-Park

Experience the Korean culture at K-Park Glorietta. Enjoy Korean cuisine plus rent traditional Hanbok and other Koreanstyle outfit as you explore the mall in style!

Located at the fourth level of Glorietta 1, which can be access through our lobby.

Greenbelt Shopping Mall

Just a few minutes away from Holiday Inn & Suites Makati, visit a world-class shopping and dining paradise offering the best of retail, dining and entertainment options in Makati City.

Legaspi Sunday Market

Revel in the vibrance of the Sunday Organic Market in Legaspi Village where the freshest homemade food is sought after and interesting Philippine crafts can be found.

Salcedo Saturday Market

Delight in the wide variety of the freshest homemade Filipino delicacies as well as fresh organic produce and seafood at the Salcedo Saturday Market.

OUT & ABOUT PLACES OF INTEREST

The Ayala Museum

A contemporary, five story building which houses the core historical collection of the museum — sixty handcrafted dioramas that chronicle rich tapestry of Philippine history. It is considered one of the most important private institutions of Philippine art and culture.

Omniverse Museum

Located at Top of the Glo, which can be accessed through the Holiay Inn & Suites Makati lobby level. Omniverse Museum is the newest and largest indoor attraction,

showcasing an extensive collection of authentic pop culture memorabilia from your favorite comic books, movies, novels, and TV series.

PLACES OF WORKSHIP

ROMAN CATHOLIC

Santuario De San Antonio Parish, located at McKinley Road, Forbes Park, Makati City (1.5 kms away from the hotel)

Sto. Niño De Paz Community Greenbelt

Chapel located at Greenbelt Makati (750 m away from the hotel)

MUSLIM

Al-Hada and Ma-Had located at Alabastro Street, San Andres Bukid, Manila City (4.7 kms away from the hotel)

BUDDHIST

Seng Guan Temple located at Narra Street, Abad Santos Avenue, Manila City (13 kms away from the hotel)

JEWISH

Bait Yaacov Synagogue of the Jewish Association of the Philippines located at De La Costa Street, Salcedo Village, Makati City (2 kms away from the hotel)

TIME TO PUT YOUR FEET UP

TIME TO PUT YOUR FEET UP

PHONE DIRECTORY JUST A PHONE CALL AWAY

Long-Distance and/our Outside Calls

Our Guest Services would gladly assist you in placing your person-to-person, station-to-station, collect calls, and/or embassy calls. Kindly note long-distance and outside calls will have a fee. You may dial local “0” so your call can be facilitated.

HEALTH & SAFETY LOOKING OUT FOR YOU

Safety and Security Precautions

Your comfort, safety and security are of paramount importance to us. Fraudulent operators in Metro Manila target hotel guests, aiming to extort money by posing as business partners or hotel staff. They befriend victims either in person or over the phone, leading to dangerous situations or monetary losses.

• Entertain calls and visits of people you only know personally.

• Do not give your name, contact number, hotel room number or any other personal information to strangers.

• Never give your money to a stranger for whatever reason.

• Report immediately any prank calls, incidents or suspicious individuals to the Hotel Duty Manager or Hotel Security.

• Never leave your personal belongings unattended in hotel public areas.

• Never accept the offer of a ride or drink from any stranger.

• Do not entertain requests for information, translation and offers to help you or act as your guide around the city or area.

• For your transportation needs, we recommend you to avail of the hotel’s transportation services.

Fire and Safety Procedures

• Do not use elevators. Proceed to the nearest emergency exit shown in the diagram behind your door.

• If heat is evident, place wet towels or any wet item under the door.

• Stay close to the door if smoke is encountered in the room or hallways.

• Remain calm.

• Take only your room key and identification cards.

• Proceed to the evacuation area and report to the evacuation crew.

Need Help?

Should you require any assistance, please dial ‘0’ for Reception.

PRIVACY POLICY LOOKING OUT FOR YOU

AyalaLand, Inc. and its subsidiaries are in compliance with the Philippine Data Privacy Act of 2012. The ALI group respects the confidentiality of personal information, and values data privacy rights. We strive to ensure that all personal information collected from customers, vendors, partners, employees, associates, and other stakeholders are processed in accordance with the general data privacy principles of transparency, legitimate purpose, and proportionality. Our privacy policy describes how we collect, protect, and manage customer information through our websites, information systems, and processes. By providing Ayala Land with your personal information in the use of any of our products and services as described in this Privacy Policy, you have explicitly authorized and consented to our collection, use, access, transfer, storage and processing of said personal data.