Insurance Neither Stadswonen nor Rotterdam University has you insured against theft, loss, damages etc. In case of theft, robbery or break in we strongly suggest you report this to the police and ask for a copy of the report, as your insurer might need this to consider your claim. The address of the police station in Rotterdam-Kralingen is: Taborstraat 22 3061 EW Rotterdam Tel: 0900-8844 Note that Vestia Rotterdam Stadswonen will hold you responsible for all damages to your unit and/or room. Thus, you will be responsible for damages due to break-ins. There are quite a few insurance companies in the Netherlands. A company that caters to foreign students, staff and employees is AON. For more information, visit their website www.myaon.nl/fellowss. We also urge you to arrange your health insurance before you arrive. Keys All exchange students will receive their keys directly from Student Housing Office. The steel key opens the following doors: main entrance, unit, room, laundry room and mailbox. A key of the building must never get into the hands of strangers, as this would result in a risky situation for the entire building, since every key can open the main entrance door of the building. You can report the loss of your key to Student Housing Office. Losing your key is not only inconvenient but also expensive. Student Housing Office will issue a new key card which costs € 30,00 per key. If you lose your key after Student Housing Office hours, you can go to Vestia Rotterdam Stadswonen between 16.30-18.00 hours. There you can pick up a new key, which will cost € 20,00 per key. This will be deducted from your housing deposit. In case you lose your key or if you have any other urgent housing problems after Vestia Rotterdam Stadswonen’s office hours you can call Vestia Rotterdam Stadwonen’s emergency number: 010 – 4123641. A constructor will be sent to your address to fix the problem. We advise to ask for the costs before the constructor is sent to your address, because this service is not free of charges. On the end date of your housing contract you need to return the key, which you received upon arrival, to Student Housing Office. Failure to do so will result in a penalty of € 100,00. What to do in case you are locked out: See if the residence assistant is at home or contact him by phone (see telephone number on his door). This service costs you € 10,00 (from 10.00 hrs am till 22.00 hrs pm) or € 25,00 at night (from 22.00 hrs pm till 10.00 hrs am) In case the Resident’s Assistent is not in his office: - Monday – Friday 9.00 – 16.30 hours (office Student Housing Office): pick up the spare key at Student Housing Office - After office hours Student Housing Office: get a new key at the office of the rental company Vestia Rotterdam Stadswonen: Goudsesingel 66. - Call the Stadswonen emergency number at 010-4123641 (after 17.30 and before 9.00 hours) and during weekends, make sure to ask for the costs, because this service is not free of charges.
P lease note the em ergency line is only for em ergencies outside the office hours and if the residence assistant is not at hom e!
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