HoduSoft announces omnichannel contact center software for insurance Industries HoduSoft announces call center software to assist insurance Industries in organizing campaigns to generate more leads. HoduSoft, one of the best communication solution providers, has come up with ready to use call center software for insurance Industries. Speaking on the occasion of the launch of contact center software for insurance Industries, VP of the HoduSoft said, "HoduSoft has launched tailored and revised omnichannel contact center software to meet the requirements of the insurance industry. Our call center software comprises years of our research into the requirements of banks, insurance, e-wallet services, payment processors, and others, each with their specialized service model. He went to tell the features of HoduSoft call center software. The software incorporates several features, including skill-based mapping, automatic call distribution, auto-dialer, and porting contact numbers to CRM. It also comes with WebRTC and IVR features to make a difference in customer experience." HoduSoft call center solution is omnichannel in two ways. Insurance industry customers can start issues from any channel. Agents can also migrate them to any other channel or respond to the customers through several channels, including various social media platforms like Twitter and Facebook. It reduces the time of interaction. There are also various other communication modes, including voice mail, WhatsApp, voice, fax, and email, unified under a standard dashboard. HoduSoft call center software incorporates visual IVR along with AI, which offers faster responses and resolutions. It encourages customers for self-service because it offers a better result than dealing with live agents.
HoduSoft announces omnichannel contact center software for insurance Industries
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