Hodusoft introduces multilingual support to improve customer service Ahmedabad, XX Dec 2021: HudoSoft, a leading VoIP software maker, announced the introduction of Multilingual Support into contact center software to offer superior customer service. The growing presence of customers geographically followed by digital transformation saw the demand for multilingual contact center support increase manifold.
“The in-built multilingual support will do away with the need for multiple applications
while enhancing productivity and bringing down overall costs for the contact and call center operators,” HoduSoft Co-Founder & Chief Business Development Officer, Kartik Khambhati said about the multilingual software.
The inclusion of multilingual capabilities in HoduCC will be beneficial for service providers. ITSPs (Internet telephony service providers) seeking multilingual support will find this useful as it allows them to extend their services to customers who want to offer support in a local language.
“Multilingual support makes your services more relatable. If you allow your
customers the chance to communicate with business in their own language, they're capable of expressing their concerns more effectively. This means that your client will feel confident that your business understands them, is willing to listen to them, and, more importantly, is a company that values their business,” he added.
HoduCC is a feature-rich and highly efficient system that will allow support and sales teams to efficiently serve their customers. As part of HoduCC, you can find the Predictive Dialer, Skill Based Mapping, and Automatic Call Distribution,