The Intown Office

Only the Best!

Leadership | Success | Excellence

W EL C O M E What sets one real estate company above the rest?

Dedication to excellence that rewards your very best …

Customer care that sets the standard …

Integrity that delivers more than mere promises …

A history of unsurpassed professionalism since 1930 …

A proven track record of growth and success …

It’s the company you keep —the name and reputation you are proud to represent.

We’re Harry Norman, Realtors®, the Atlanta region’s largest, most established and experienced independent residential real estate firm, and one of the most trusted. Today, our reputation and consistent growth position us as standard-bearers of excellence in the areas we serve. So whether you’re just starting your career, are an experienced agent seeking greater rewards or a seasoned pro at the top of your profession, one thing’s certain: It’s never a mistake to choose the best. We know what it takes to be successful in this industry - and we have the highest respect and appreciation for those willing to commit the time and resources to excel. By considering a career with Harry Norman, REALTORS®, you’ve shown your desire to rise above the ordinary. We’ll honor that desire by providing you with every opportunity to be successful and achieve your dreams.

That’s why a career with Harry Norman, Realtors® is the best move you’ll ever make.™

If you want the very best... we want you.

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c o n t e n t s

Harry Norman REALTORS® Mission Statement...........................................................................................6 Atlanta’s Premier Full Service Real Estate Company.......................................................................................... 7 Reasons to Join Harry Norman, REALTORS® ..............................................................................................8 The World at Your Doorstep........................................................................................................................9 Community & Philanthropic Support.......................................................................................................10 Marketing Tools.........................................................................................................................................13 Corporate & Consumer Business Services..................................................................................................21 Family of Services.......................................................................................................................................22 Agent Start-Up Costs.................................................................................................................................26 Agent Benefit Fee Summary.......................................................................................................................28 Office Environment & Equipment.............................................................................................................29 Office Staff.................................................................................................................................................30 Office Roster..............................................................................................................................................31 Who Should I Ask?....................................................................................................................................32 Harry Norman, Jr.......................................................................................................................................34

Harry Norman Jr.’s philosophy, “the quality of customer service is only as good as the customer says it is” has guided both the vision and mission of Harry Norman, REALTORS® since 1930.

Our Vision Providing an exceptional real estate experience to every Harry Norman, REALTORS® client.

Our Mission • Providing superior counsel to our buyers and sellers through leadership, experience and knowledge.

• Engaging in honest, loyal and ethical business practices.

• Maintaining an ongoing commitment to serve our communities by contributing our time and financial resources.

• Committing to passionately exceed our customer’s expectations.

• Providing innovative strategies for business development.

Our Guiding Principles Service:

Ensuring the trust and loyalty of our clients, associates and employees.

Providing effective timely communications in all business dealings.

Integrity:

Respect and value all individuals. Maintaining the confidentiality of our clients.

Community:

Preserving the value of home ownership as the fabric of our communities.

Excellence:

Providing unparalleled professionalism and exceptional service.

Continuing as leaders in innovation through education and technology.

Financial Stewardship:

Empower and reward success.

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Atlanta’s Premier Full Service REALTORS® Proudly serving Atlanta since 1930 A member of HomeServices of America, Inc™, the second largest full-service residential real estate brokerage firm in the United States 22 convenient sales offices, various franchise and satellite offices throughout Georgia and North Carolina More than 1,000 full time sales associates Accredited International Specialists Largest Relocation Division of its kind in the Southeast Marketing/Public Relations support services Leasing support services Career Services Department Information Technology Department HomeServices Lending™ Mortgage Services HN Insurance Services Campbell & Brannon Title Services Member, Leading Real Estate Companies of the World® Member, Luxury Portfolio International™ Board of Regents™ Atlanta, Who’s Who in Luxury Real Estate™ Exclusive Atlanta affiliate of Christie’s International Real Estate

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The Best Reasons To Join Harry Norman, REALTORS® Harry Norman, REALTORS® offers you the best for your success.

Technology

Latest in technology with on staff computer consultants and 24/7 Help Desk Office is equipped with state-of-the-art computer hardware and industry software Corporate Information Technology Department Individual consultations with professional technology and business trainers

Training

Career Starter post licensing training program Technology training Training on GAR contract forms Continuing Education programs approved by the Georgia Real Estate Commission First Multiple and Metro Listing Service Training NAR designation courses

Marketing

Harry Norman REALTORS® Award Winning Website ToolkitCMA, CMA online listing and buyer presentations VoicePad, 24 hour property information hotline and lead generation system ShowingTime, online lead generation and property showing system Exclusive Atlanta affiliate of Christie’s International Real Estate Luxury properties displayed on ChristiesRealEstate.com, Luxury Portfolio.com, and LuxuryRealEstate.com Presentation of new listings weekly at sales meetings Online access to high-quality printing and mailing services for marketing yourself and your properties International exposure for your listings through RELO National & Global Home Search Co-op advertising opportunities in The Wall Street Journal and Unique Homes, as well as other Luxury magazines Online brand advertising and custom promotional materials online Company listings displayed on over 750 websites including AJCHomfinder.com, Trulia, and REALTOR.com Advertising in local and regional newspapers Harry Norman HOME magazine, full color luxury property magazine Harry Norman HOME insert, over 20,000 distributed throughout Metro Atlanta Distinctive yard signs

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The World At Your Doorstep Harry Norman, REALTORS® is the only residential brokerage firm in Atlanta, Georgia with three internationally recognized and renowned luxury real estate affiliations

Harry Norman, REALTORS® is the exclusive Atlanta affiliate of Christie’s International Real Estate, a worldwide network of accomplished brokers dedicated to the marketing and sale of residential luxury properties, and the only luxury real estate company wholly owned by a fine art auction house.

Only the most reputable and successful brokers at the top of their markets are invited to join the network.

In Atlanta, Georgia, Harry Norman, REALTORS® was selected based on a long tradition of providing exceptional service, allowing us to offer the best in local expertise with global connections. www.

ChristiesRealEstate.com Luxury Portfolio International™ represents the luxury component of Leading Real Estate Companies of the World® and Harry Norman, REALTORS® is one of 200 exclusive luxury affiliate member companies within this global network of premier locally branded companies, dominated by many of the world’s most powerful independent luxury brokerages. Their website, www.LuxuryPortfolio.com, is translated into nine languages, offers multiple currency conversions, and attracts visitors from over 150 countries each month.

Harry Norman, REALTORS® is the exclusive Atlanta Board of Regents member with Who’s Who In Luxury Real Estate, an international network of real estate professionals operating in 60 countries and representing the finest residential luxury estates and property brokerages in the world.

Their website, www.LuxuryRealEstate.com is touted as the most viewed luxury real estate website in the world, and currently offers access to over 53,000 for-sale luxury properties around the globe, including all Harry Norman, REALTORS® properties priced $500,000 and up.

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WHY tHe Best Call Harry Norman, REALTORS® Home

INVestING IN tHe CoMMUNItY Harry Norman, ReAltoRs® was founded in 1930 on the belief that, “to whom much is given, much will be required.” true to this time-tested axiom the Harry Norman, ReAltoRs® family continues this tradition by giving their time and talents to many civic, community and charitable organizations for which our associates and staff are honored to serve. This commitment to serving others in the community and marketplace has long fostered a sense of camaraderie within Harry Norman, ReAltoRs®. our agents take pride in the lasting relationships they’ve developed while working with their peers and this sense of family only serves to strengthen the success of our agents. Harry Norman, ReAltoRs® is dedicated to the success of our associates and by offering unsurpassed industry training, superior marketing services with an emphasis on technical expertise, and the unwavering support from management and staff, our agents may better serve the needs of their clients and the community.

all this and more is why our agents are proud to call harry norman, realtorS® home.

Community & Philanthropic Support At Harry Norman, REALTORS® we are honored to serve as leaders, volunteers and committed community stewards and activists. According to company President, Dan Parmer, “Being involved in the community that supports our families and businesses is not just an obligation. It’s a privilege.”

The corporate foundation of Harry Norman, REALTORS® supports the charitable endeavors of our managers, sales associates and staff by supporting their labors of love with financial contributions and by acting as event sponsors. Listed below are the wonderful organizations that we have proudly supported within the past year.

Alliance Theater American Craft Council Ansley Park Beautification Foundation Atlanta Alliance on Developmental Disabilities Atlanta Botanical Gardens Atlanta Braves Foundation Atlanta Community Food Bank Atlanta Day Shelter for Women & Children Atlanta History Center Atlanta Humane Society Atlanta Police Foundation Atlanta Preservation Center Atlanta Public School System Brooks Elementary School Care Packages for Overseas Troops Chastain Park Civic Association Chelko Foundation Children’s Healthcare of Atlanta CHRISKids Cobb Energy Performing Arts Centre Foundation Cobb Landmarks & Historical Society Council for Quality Growth Cystic Fibrosis Foundation E. Rivers Elementary School Emory University Winship Cancer Institute Fernbank Museum of Natural History For the Kid in All of Us Forward Arts Foundation Foster Children’s Foundation Friends of Bitsy Grant GreenBusiness Works

High Museum of Art HomeAid Atlanta Hosea Feed the Hungry & Homeless Human Rights Campaign Ison Springs Elementary School Jerusalem House Jewish Family & Career Services Kate’s Club Make-A-Wish Foundation of Georgia & Alabama Marist Women Build Metro Atlanta Chamber of Commerce Morris Brandon Elementary School Museum of Contemporary Art - GA Chapter National MS Society National Museum of Women in the Arts - GA Committee NFL Youth Education Town North Atlanta High School North Perimeter Optimist Club Open Hand Piedmont Park Conservancy Right from the Heart Ronald McDonald House Sandy Springs Middle School Shepherd Center Soul Changers Special Olympics Georgia Susan G. Komen for the Cure Trinity Community Ministries Trust for Public Land UVaClub of Atlanta Women’s Auxiliary of Piedmont Hospital

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marketing

mar k e t ing

to o l s

Harry Norman, REALTORS® Marketing Tools Famous yard sign synonymous with quality service Harry Norman HOME magazine, fine properties magazine published twice a year Harry Norman HOME insert, properties newspaper insert published three times a year Harry Norman, Realtors® customer postcard program Harry Norman, Realtors® online resource including flyers, postcards, brochures, etc Shop.HarryNorman.Com: online promotional and gift marketing items AJCHomefinder.com & Realtor.com internet advertising

Extensive database of previous Harry Norman, Realtors® customers Exclusive Atlanta affiliate of Christie’s International Real Estate Member of Leading Real Estate Companies of the World® Charter Member of The Realty Alliance Charter Member of Luxury Portfolio International Board of Regents Atlanta, Who’s Who in Luxury Real Estate™ Open house campaigns Sales meeting and agent open house/caravan promotion

Atlanta Journal-Constitution, Atlanta Business Chronicle Property staging and showcasing recommendations and Neighbor Newspaper print advertising VoicePad 24-hour property information hotline

Photography enhancements

Marketing presence in local, national and international magazines

Virtual tours

Online marketing through www.harrynorman.com and mobile.harrynorman.com

In-house promotional materials including property flyers, postcards, etc.

RELO® National Home Search participants nationwide

Comparative Marketing Analysis

Inside.LeadingRE local school and area information

Cooperative sales through two multiple listing services (FMLS, MLS)

Since 1930, Harry Norman, Realtors® has provided cutting-edge marketing tools that successfully find buyers for Atlanta properties.

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Luxury Marketing Initiatives HARRY NoRMAN, ReAltoRs 速

harry norman, realtorS速 home magazine

this fine homes magazine is the exclusive collection of Harry Norman's premiere properties offering only twopage, full and half page layouts with a targeted circulation of 25,000. this luxury publication is printed twice a year. Agents who contribute a listing are also featured on a separate page with their name and picture.

harry norman, realtorS速 home insert

Harry Norman, ReAltoRs速 latest venture is an oversized, stand alone publication featuring glossy, full-color, professional photography with a distribution of 110,000 copies per issue three times a year in the Northside Neighbor and Atlanta Business Chronicle newspapers.

christie's international real estate magazine

Quarterly publication with various advertising opportunities.

luxury real estate magazine

Premiere publication featuring 350 exclusive properties throughout the world. 50,000 copies per issue are circulated to key luxury recipients.

wall Street Journal

Banner ads with Christie's, luxuryRealestate.com and luxury Portfolio International.

Many other options are available for your luxury properties through our corporate luxury department.

www.harrynorman.com & mobile.harrynorman.com Harry Norman, REALTORS速 is committed to providing the technological resources you need.

For both buyers and sellers, www.harrynorman.com is THE online resource for real estate information.

Advantages for buyers:

Advantages for sellers:

search more than 75,000 area listings of multiple listing services located throughout Georgia and North Carolina

More than 129,000 visitors per month

search nationally and globally through our affiliation with leading Real estate Companies of the World速 Apply online for a mortgage through Homeservices lending, llC Determine how much you can afford with our mortgage calculator search for open Houses obtain step-by-step information on the buying process

exposure for your home with direct access to our site from more than 500 leading Real estate Companies of the World速 affiliated companies across the country and around the world User-friendly search brings more buyers to your home Your open house will be listed and searchable step-by-step information on the selling process Direct connection with your agent and access to website activity information on your property

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Harry Norman, ReAltoRs® Mobile App Quickly and efficiently search up-to-date active listings, pending sales, and recently sold properties across Metro Atlanta.

The Harry Norman, ReAltoRs All Access Mobile App includes the revolutionary Homespotter™ feature! see a listing the you'd like to know more about? Use your mobile device or tablet to scan the home and watch the property details appear on your screen. Users can also search by map, GPs, city, zip, or address to find listings in their desired area.

Features: Updated housing inventory from your local market leader Updated sold data available every 24 hours based on FMls and GAMls data View photos and full property details and share listings via email or text search using the revolutionary Homespotter™ camera-view feature when looking in your desired area search by address, city, zip, Mls #, bedrooms, baths, and more Available to download customized and branded specifically to each agent

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Harry Norman, Realtors® listings appear on ajchomefinder.com!

When listing your property with Harry Norman, Realtors®, your home will automatically appear on ajchomefinder.com. This is just another way in which we expose your property on the internet to buyers actively searching for homes.

ajchomefinder.com Annual Stats for 2013 Total Average Monthly Views 2,626,773 Average Pages per Visit 12 Average Monthly Visits 238,537 ajc.com Websites*: #1 Local Atlanta Website

* ajc.com sites include: ajc.com, ajchomefinder.com, accessatlanta.com and all ajc classifieds sites

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Best Practices HERE’S WHAT A COMPLETE AND FULLY-EQUIPPED LISTING DETAIL PAGE LOOKS LIKE:

Realtor.com showcase listings

Interactive lead capture form

Attention-grabbing custom headline Prominent photo display opens to larger photo gallery

Eye-catching call-to-action Integrated personal branding & contact information

Display a virtual tour Upload a full-motion video Open house alerts help drive traffic to your listing

Share listings on Facebook and other social media

Personalized Special Message Box

Automatically promote up to 3 additional listings

Captivate consumers with a custom property description

Why are Company Showcase Listings better than before? leads delivered by ReAltoR.com® to customers are up +60% year over 3year1 Nearly 2/3 of today's market is comprised of repeat buyers, and 47% more of these buyers preferred to use ReAltoR.com® over other sites with listings2 Features listings with more photos, better discriptions, and powerful call-toactions that deliver buyer inquiries 1 Move sales, Inc. internal metrics, 2012

2 National Association of ReAltoRs®, Profile of Home Buyers and sellers, 2011

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The Power of VoicePad®!

I am invested in the most innovative and powerful tool to sell your home VoicePad®!

An endless number of prospects and agents will drive by your home every week.

VoicePad® enhances the effectiveness of your yard sign by allowing buyers to request information about your home directly from their mobile phone. It’s fast and efficient.

Even Spanish-speaking inquiries can immediately access property information, eliminating possible language barriers.

More inquiries = More showings = Faster sale at the highest price VoicePad® makes it easy for potential buyers and their agents to learn about the wonderful features of your home. Your home gets more attention and sells faster for top dollar! VoicePad generates over 2.5 million high-quality leads from motivated buyers. Agents can use VoicePad® to find out the MLS ID, price, stats or to schedule a showing of your home instantly.

VoicePad® combines the internet, signage and print into a potential sales tool.

The same VoicePad® “Info 24/7” on your yard sign can be used in print advertisements and on the internet. Prospective buyers, who are just beginning their home search, may comfortably acquire information before they engage an agent – eliminating the “intimidation factor”. I will be notified immediately of all inquiries and voicemails on your home.

So, when a buyer is ready to see your home, they can quickly connect with me. Also, with VoicePad®’s extensive reporting, you’ll know which advertising source originated the sales inquiry on your home.

I can put the power of VoicePad® to work for you.

* Source: www.voicepad.com, January 2014

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Harry Norman, REALTORS® Corporate & Consumer Business Services We offer specialized services for individuals, families and corporations. No matter how small or large your needs are, Harry Norman, REALTORS® Corporate and Consumer Business Services will customize a relocation package to suit your needs. No one knows Atlanta real estate better than Harry Norman, REALTORS®. The oldest and largest independent residential real estate firm in the metropolitan area, we have been helping people make Atlanta home since 1930. Harry Norman, REALTORS® is also the first Georgia company to be awarded the RELO® Quality Certification, the first designation in the relocation industry to quantify and qualify what true relocation excellence means.

As members of Leading Real Estate Companies of the World®, the largest relocation/real estate services network of independent brokers in the industry, we can put you in touch with a real estate firm in your destination city – assuring you the same high quality of service you expect from Harry Norman, REALTORS®. Leading Real Estate Companies of the World® members are hand-picked for the commitment to their customer’s satisfaction, providing you the finest service in the industry. Among the many benefits of our membership with Leading Real Estate Companies of the World® is the global search engine, RELO® Home Search, that allows perspective buyers around the world to view your home listed with Harry Norman, REALTORS®. As soon as your home is posted on our website, it is immediately accessible from the websites of top real estate firms around the country and in over 25 countries worldwide.

Relocating out of Atlanta? Speak to your sales associate or contact our Corporate and Consumer Business Services directly to obtain a no-cost recommendation to a reliable Realtor® in your destination city. As a member of Leading Real Estate Companies of the World®, we can refer you to one of more than 120,000 sales associates in 4,700 offices. Leading Real Estate Companies of the World® members have annual sales in excess of $380 billion – more sales than any national franchise real estate firm. Best of all, you will be dealing with REALTORS® who exemplify the same dedication to service as Harry Norman, REALTORS®.

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Our Family is Here to Serve Your Family The Harry Norman, REALTORS® Family of Services

When purchasing a home customers can rely on HomeServices Lending’s extensive resources and capabilities to answer unique financing requirements. HomeServices Lending, LLC is focused on value as well as quality. Therefore, they offer practical rate, term and closing options so customers can effectively optimize tax advantages and leverage their capital. For more information, visit www.harrynorman.com

As an independent insurance agency, HN Insurance Services represents a carefully selected group of nationally known insurance companies. HN Insurance’s independence allows their professional insurance agents the flexibility to shop and compare a wide variety of insurance and financial products for customers. Existing solely to serve the needs of the Harry Norman, REALTORS® organization, HN Insurance Services is a part of their team of trusted advisers. For more information, call 404-943-1899.

Township Title Services offers quality title services for buyers and sellers while providing a smooth closing experience. A strategic joint venture alliance between Harry Norman, REALTORS® and Campbell & Brannon LLC, Township Title Services was created to provide buyers and sellers with the vast knowledge, skills, and experience of the Township Title attorneys and staff. Campbell & Brannon LLC is a law firm at the forefront of the real estate law and litigation in metro Atlanta and Georgia. Township Title shares a customer service philosophy with Harry Norman, REALTORS® which supports serving the client first and foremost. For more information, call 404-504-8700 or visit www.campbellandbrannon.com.

Get the peace of mind an American Home Shield Warranty provides. Harry Norman, REALTORS® has partnered with American Home Shield Warranty to offer comprehensive and affordable home warranty coverage, with unmatched customer service. American Home Shield has over 35 years of experience. Whether you are buying or selling a home, an American Home Shield Warranty eliminates the uncertainty of unplanned expenses for repair or replacement of covered items and limits your exposure to a reasonable deductible. www.harrynorman.com/HomeWarranty

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intown

t h e

in t o wn

o ffic e

The Intown Office 1531 Piedmont Avenue, Suite B | Atlanta, Georgia 30324 Phone (404) 897-5558 | Fax (404) 897-5520 | www.harrynorman.com The Exclusive Atlanta Affiliate of Christie's International Real Estate速

Agent Start-up Costs You will have the following provided to you for no additional charge: Desk in a Harry Norman, REALTORS® office Continuous advertising on realtor.com, luxuryrealestate.com, trulia.com, frontdoor.com, fmls.com, ajchomefinder.com, luxuryportfolio.com, realestatejournal.com, leadingre.com, gamls.com, regents.com, harrynorman.com and additional 500+ websites through our joint affiliate program Agent of the Month recognition and promotion Collateral material for marketing purposes (for individual clients; see Office Manager for bulk quantities) Black and white printing Name badge Long distance calls to clients Ongoing Continuing Education classes Office Coaching Program Custom wooden estate signs Million Dollar Club application fee Customized Harry Norman, Realtors® closing portfolios for clients Powerful affiliations with leading Real Estate Attorneys, Mortgage Lenders, as well as Property/Casualty Insurance Broker in-house Marketing coordinator to assist with flyers, personal marketing materials, & advertising Computer workrooms with no monthly technology fees Affiliations with Leading Real Estate Companies of the World®, Luxury Portfolio International, and Christie’s International Real Estate®

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Agent Start-up Costs The following expenses are the Agent’s responsibility (*all costs are approximate and do not include tax or applicable shipping charges): Agent Benefit Fee $100 a month—see Summary Georgia MLS Membership $20 a month Atlanta Board of REALTORS Dues-approximately $400/year Supra Key $50 activation fee, approximately $110 biannually FedEx and other shipping (actual cost) Printing of color flyers, dependant upon printing method Printing of personal marketing materials Postage for personal marketing mailings

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Agent Benefit Fee Summary E & O Insurance

ToolKit CMA

Realtor.com Enhanced Listings

Showing Time

Voicepad

Market Tracker

AJCHomefinder.com Enhanced Listings

TrendGraphix

Digital Headshots

RealValuator

Yard Signs and Lockboxes

Christie's International Real Estate Affiliation

Personal eFax Number

LuxuryRealEstate.com/Regents Affiliation

Direct Dial Number + Voicemail

Luxury Portfolio International Affiliation

Personal Website

Commissions Paid at Closing

Business Email (Microsoft Exchange)

150 Color Copies per month

Technology Support

CE Courses

Immobile Website Language Translator (12 Languages)

Monthly Retail Cost of Agent Benefit Package in excess of $1,325.00 Agent Cost $100.00 Per Month

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Office Environment and Equipment The Intown Office is equipped with the best in support services and equipment including: Beautifully appointed reception area Conference rooms - all with computer and shared printer for use with clients Meeting and training facility with projector and laptop (additional training classes scheduled through Career Services) Direct incoming phone lines with private numbers and personal voicemail Agent Computer Access includes: High-speed internet access (dedicated T1) Each computer has access to a high-speed color printer Wireless networking available to individual agent desks Personal agent website and email address Search access to both FMLS and MLS listings Microsoft Office Suite on all computers

Additional Agent Resources Include: Office copies of FMLS map books, plat books and MLS books High-speed photo-quality copies (with email and scanning capabilities) High-speed fax machines with memory and scanning and emailing capabilities Handout materials for clients include Harry Norman HOME magazine and insert, Atlanta area maps, Atlanta and Know magazines, various brochures regarding the Atlanta area, home warranties, and vendors.

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The Intown Office of Harry Norman, realtors庐

Chris Burell

Senior Vice President Managing Broker

Joanne Desantis Office Manager & Closing Coordinator

Heidi Lambeth Marketing Coordinator

Yana Samokhina Marketing Coordinator

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Sharon Longmire Receptionist

The Intown Office of Harry Norman, realtors® Diane Aiken

Sherry Hoger

Melanie Rabb

Lane Barr

Michelle Hollberg

Monique Reller

Rogers Barry

Michael Hoskin

Mike Richardson

Oscar Bean

Chris Hough

Georgia Schultz

Leslie Body

Hilson Hudson

Sybil Scott

Suzanne Briggs

Carver Johnson

Brenda Shaw

Ashley Bynum

Patricia Kalmeijer

Sara Shirazi

Chad Carter

Anne Keating

Alex Smith Meier

Christina Carter

Liz Kennedy

Selina Sorrells

Donna Casteel

André King

Jenny Stallings

Michael Connelly

David King

Robert Stovall

Jimmy Craig

Linda Kyles

LaDonna Suggs

Laurie Daniels

Randall Loehrig

Gemma Taylor

Zak de Leon

Jeff Masarek

Linda Turner

Bridget Fancher

Ruth Ann McGeehee

Annette Upton

Grace Fair

Bill McMurry

Tracy Vinson

Daniel Frankson

Kathryn Mehl

Rob Vogel

Barbara Giardina

Craig Mihaly

Ashley Webb

Michele Goddard

George Miller

Butch Whitfield

Alicia Gore

Tim Mullins

Terry Wood

Todd Hale

Cathy Muzzy

Mary Hallenberg

Jenn Nolan

Pam Heisler

Christine O'Neill

Joe Herget

Andy Philhower

Rodney Hinote

Ben Pruette

Chris Burell, Senior Vice President & Managing Broker 31 www.HarryNorman.com · Equal Employment Opportunity

"Who Should I Ask..."

J oann e d e s an t i s : Office Manager/Closing Coordinator If you need assistance in the following areas: Group emails for agents to the Harry Norman, REALTORS庐 Offices License renewal and collection of board dues New agent check-in and office orientation Office Manager meetings General maintenance of facility Agent record Closing folders Distributing invoices to agents and collection of account receivables Processing sales and closings in DPN (accounting software system) Distribution of agent commission checks and volume/earnings updates Processing earnest money Monthly, quarterly and annual reports Notary public Completes and submits Million Dollar Club applications

Sharo n l o ngmir e : Receptionist If you need assistance in the following areas: Order name plates and assign mailboxes Switchboard Tidying and organizing reception area Coordinator of agents' responses for group events Maintain event sign-up sheets Conference room reservations Distribution of incoming faxes and packages Duty desk calendar Sort mail/postage meter maintenance

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"Who Should I Ask..."

Y ana Sam o k hina : Marketing Coordinator If you need assistance in the following areas: Listing input and modification in DPN, FMLS and MLS Make listing changes-prices, extentions, re-lists, photos, etc Assist with agent wooden sign orders Checking lockboxes in and out Sales meeting caravan sheets (every Tuesday by 9:30 am) Sign inventory Ordering office supplies Caravan submissions (deadline is 2:00 pm Monday)

H e idi Lamb e t h : Marketing Coordinator If you need assistance in the following areas: Mail-out collateral: postcards, letters, flyers, advertisements, etc.

Business cards and agent announcements Group emails for agents to other Harry Norman, REALTORS庐 offices Agent resumes Website assistance Sales meeting slideshow Personalized listing and buyer presentations Design and execution of personalized listing flyers and brochures Assistance with office computer malfunctions Assistance with downloading photos into agent drive Organize and distribute office roster/phone list Advertising for listing in newspapers, magazines, etc Open House submissions (deadline is 2:00 pm Friday) mar k e t ing r e s o urc e s inc lud e : Adobe Creative Suite 5 and MS Office Suite software Exceptional quality presentation materials Color laser printers & online accessible postcard printing

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We remember fondly our friend and collegue,

Harry Norman, Jr. (1921-2002) A true icon in the Atlanta and national real estate industry, who was often heard to say...

"The quality of any product or service is what the customer says it is."

WHY tHe Best Call Harry Norman, REALTORS® Home

H oW D o Yo U J U D G e A QUA l I t Y C o M PA N Y? We asked our agents and this is what they said... I want a company that matches my “Values” with high standards of honesty and integrity. I want a company that mirrors my “Philosophy” by always putting our customer first.

I want a company that is “Innovative” and up-to-date with the latest technology. I want a company that is

“Full Service” providing one-stop services to my customers. I want a company that achieves acknowledged “Market Success.” I want a company that has the best “Leadership” leam at the helm.

I want a company with “Stability” in this ever changing market. all this and more is why our agents are proud to call harry norman, realtorS® home.

®

®

“There’s nothing old fashioned about the pursuit of excellence.”

—Harry Norman

www.harrynorman.com 1531 Piedmont Avenue, Suite B | Atlanta, Georgia 30324 | 404-897-5558