Revolutionizing Customer Experience: Top Strategies from
CX Experts
Revolutionizing Customer Experience: Top Strategies from CX Experts
Description :
Are you a business leader grappling with the delicate balancing act of achieving financial success (TCO/ROI) while consistently delivering exceptional customer and employee experiences?Have you encountered obstacles within your corporate culture that hinder your ability to provide exceptional Customer and Employee experiences?Are you eager to arm yourself with practical tools and knowledge to excel as a CX professional or catalyst for change within your organization?This innovative and actionable book will help you address these challenges head on. Discover how to align metrics and reporting practices to measure what truly matters, implement a rationalized approach to change, and embrace a customer-centric mindset that
permeates every level of your organization.Dive deep into the corporate landscape alongside Chad and Gina, seasoned experts with years of experience and extensive research at their disposal. Together, they explore the core obstacles obstructing CX excellence, from the impact of corporate culture and communication gaps to the imperative of clear ownership and innovation. Revolutionizing CX isn't just theory –it's a practical guidebook that equips you with step-by-step recommendations and real-world examples, paving the way for your journey toward customer-centric success. Whether you're a seasoned CX professional, a visionary business leader, or an aspiring change agent, this book empowers you with the essential tools and knowledge to overhaul your organization's CX approach.When you finish the book, you will walk away with five key themes:• Ownership and an aligned focus is important to deliver CX• Leveraging metrics of meaning can create a new baseline• Focusing on desired outcomes is more important than leading with tools and technology• The decision to make your customer the nucleus of your company is paramount•. A plan for continuous improvement must be part of your cultureIn real time, as you immerse yourself in these pages, you'll be crafting a blueprint for a successful strategy that you can immediately put into action.Don’t wait.“Scroll to the top and click the “buy now” button.