Hill Robinson Academy Brochure

ACADEMY

HILL ROBINSON ACADEMY

TA B L E O F C O N T E N T S 05

About Us 09

Academy Online 10

In-person 25

Evergreen Learning

CONTENTS 03

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

ABOUT US

ATTRACT RETAIN GROW — Welcome to our Academy where we believe investing in people is key to attracting and retaining top talent.

We sets us apart?

Hill Robinson Academy focuses on the continual development of crew, ensuring elevated levels of service delivery, upholding world-class hospitality standards, and refining etiquette to enhance the guest experience onboard superyachts and within luxury estates.

Experiential in-person learning We use experiential learning to immerse crew in practical, real-world scenarios to enhance their decision-making, problem-solving, and leadership capabilities.

Online learning platform Access Academy Online for convenient, on-the-go learning resources, complementing in-person training with bite-sized modules and additional support materials.

Evergreen learning Our Evergreen learning package offers a bespoke training solution. We will bring a professional film crew on-site to capture customised learning content.

Once created, these resources are uploaded to Academy Online, allowing the crew to access the training anytime, anywhere.

AC A D E M Y

In-person training

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Academy Online

Evergreen learning

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

ABOUT US

SPEAK TO THE ACADEMY — We value the connections we establish with our clients and strive to deliver the best possible experience for them.

We recognise the importance of delivering personalised courses that cater to learning needs.

We offer many clients an annual training schedule to ensure progress and growth. These schedules are designed with flexibility in mind and can be adapted to a yacht’s itinerary and plans.

Our custom programmes range from half-day to multi-day courses, and our blended approach allows us to conduct training wherever a client is in the world.

Our courses are designed to your requests and requirements, whether onboard, at a private estate, or online.

CONSULTATION STAGE 1

Our experts will meet with you to understand the needs of your crew, managers, and leaders.

DESIGN STAGE 2

We design bespoke training packages and arrange delivery timelines in collaboration with our trusted partners and suppliers.

DELIVERY STAGE 3

We have a suite of resources for you to choose from, including: Academy Online, in-person training sessions and Evergreen learning solutions.

REPORTING STAGE 4

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We report back on the outcomes of training sessions, ensuring a clear return on investment.

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HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

ACADEMY ONLINE — Academy Online is our subscription-based online-learning platform that includes curated content for professional and personal development and industry-specific modules.

Academy Online is a flexible, on-demand learning platform tailored for luxury hospitality and maritime teams. It offers interactive modules covering personal development, leadership, management, and compliance, with customisable content packages to suit specific operational needs. Designed to support professionals at all levels—from entry-level to senior leadership—it also serves as a centralised hub for tracking training records and ensuring compliance.

Available 24/7, Academy Online empowers teams to boost performance, enhance guest satisfaction, and stay ahead of industry trends through continuous professional development.

In addition to the core subscription, clients can enhance their learning experience with optional bolt-on content packages. These include specialised modules focused on the Interior, Service, Galley and Deck & Engine departments , allowing teams to tailor their training to meet unique service standards and operational goals.

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Content Academy Online has a wealth of content, over 7,000 modules and growing! We design and curate learning paths for specific roles onboard yachts and within luxury private estates.

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Leadership

Personal development

Culinary

Service

Mixology

Maritime

Navigation

Housekeeping

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

IN-PERSON

PERSONAL DEVELOPMENT — Participating in these sessions gives team members tools to cultivate effective communication, build strong relationships, foster collaboration, and promote personal and professional growth.

Depending on their needs, we can deliver these sessions in person, on-site, or through virtual meetings.

Coaching Our training programmes guide teams towards achieving their goals and realising their full potential.

We strive to equip your teams with the knowledge and confidence they need to excel. Our ongoing coaching provides valuable support to ensure your team remains motivated and continues to develop.

Cultural appreciation Empower your teams with the knowledge to thrive in diverse cultural environments. Explore cultural differences, evaluate the impact of diversity and inclusion, and learn about customs and traditions.

Give participants the means to understand and excel with cultures beyond their own.

Team building/communication Designed to equip teams with essential communication skills, this course offers insight into operational coordination, guest relations, and more. Participants will learn effective communication methods through handson exercises and specific scenarios, ensuring teams are ready to handle any situation.

360 Feedback An invaluable means for creating self-awareness and continuous improvement within the crew.

This comprehensive feedback mechanism gathers insights from various perspectives, providing a holistic view of performance.

Train the trainer This session is designed to give heads of departments and team leaders the ability to pass on their knowledge through the delivery of highly effective training sessions. The programme explores the fundamentals of effective training and leadership by studying adult learning theories and methodologies.

Partcipants will gain vital expertise in crafting and delivering highly effective training sessions.

Maximising benefits from Talent Assessments Our talent assessment, through Talent Dynamics, is an essential tool for yacht crews and private estates, helping to ensure that the right individuals are selected for highly specialised roles. These tools deliver valuable insights into key attributes such as personality, technical skills, and behavioural traits, allowing you to make more informed decisions when hiring staff for demanding and often high-pressure environments.

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LEADERSHIP DEVELOPMENT — We understand that exceptional leadership is the cornerstone of seamless operations. Our mission is to help cultivate exceptional leaders who can manage their teams with precision and empathy, ensuring that all operational efforts seamlessly align with the overarching goal of delivering outstanding guest experiences.

Coaching Our Coaching programme offers three intensive onehour sessions with a qualified coach. These sessions are tailored to develop and refine the leadership capabilities of the crew or teams, addressing specific challenges and enhancing their ability to lead with confidence and expertise.

Alignment coaching Effective leadership requires consistency and harmony across all departments. Our Alignment Coaching programme aids a seamless transition between rotational heads of department by aligning their values, behaviours, and processes. This ensures crew operate consistently, regardless of which heads of departments they are working with.

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Blended leadership Recognising that each crew member has unique needs, our Blended Leadership training programme is customised to suit a client's specific requirements.

Utilising our Academy Online platform, we offer a dynamic mix of e-learning modules, interactive workshops carried out via live video conferencing, and in-person training sessions to dive into 360 feedback from a leader's perspective.

Performance management The course equips leaders to create a motivated, highperforming team by covering key areas such as setting clear objectives, providing constructive feedback, and conducting performance reviews.

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

IN-PERSON

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

MENTAL HEALTH AND WELLBEING — We partner with Seas the Mind for the the delivery of the following courses.

Mental health awareness course This introductory course delivers a comprehensive overview of mental health awareness. Participants will engage in peer discussions, dynamic presentations, group activities, and relevant case studies from the yachting industry and learn: What mental health is and how to challenge stigma.

An introduction to common mental health issues.

Confidence to support someone who may be experiencing mental ill health.

Ways to look after a team member's own mental health and support wellbeing.

MHA certificate by MH England lasts three years.

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Mental health first aid training Enroll teams in Mental Health First Aid training to cultivate a workplace culture that values and supports crew wellbeing. Through this program, participants gain a comprehensive understanding of mental health, practical skills to identify early signs of issues, and the confidence to offer appropriate support.

With access to the MHFAider Support App® and exclusive resources, they become part of a community of trained MHFAiders®, equipped to make a positive impact.

MHFA certificate by MH England lasts three years.

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HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

IN-PERSON

CULINARY — Discover the flavours of the world through immersive, handson culinary experiences led by world-renowned chefs.

Expert led culinary trianing Our culinary programmes are crafted in collaboration with renowned chefs from around the world, offering learners the chance to develop their skills under expert guidance. Whether attendees are beginner or seasoned chefs, our sessions are designed to elevate confidence and creativity in the kitchen.

Interactive and practical experiences We believe the best way to learn is by doing. That’s why our culinary training is built around active participation. From preparation to plating techniques, learners engage in every step of the process, gaining practical knowledge that they can apply immediately.

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Celebrating culinary diversity Food is a universal language, and our experiences reflect that. Each session introduces participants to a variety of cooking styles, ingredients, and traditions— broadening horizons and encouraging curiosity about the world through food.

Flexible delivery, consistent quality Whether delivered in-person, or in a hybrid format available through Evergreen learning and Academy Online, our culinary experiences are designed to be accessible, engaging, and impactful. We bring the tools, the talent, and the taste—so attendees can focus on learning and enjoying the journey.

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HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

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IN-PERSON

SERVICE DELIVERY — These courses provide the tools and comprehensive knowledge of industry standards, enhance professional skills, and cultivate an elevated guest experience.

Service specialist Equip teams with the skills, knowledge, and confidence to deliver outstanding seven-star service.

Availible at both foundation and advanced levels, participants will learn to refine their service skills and familiarise themselves with operational needs, etiquette and diverse communication styles, resulting in enhanced guest interactions.

Cigar, shisha and hookah training Learn how to confidently present, prepare, and serve premium smoke products with finesse, while understanding the cultural significance and flavour profiles that elevate each offering, from elegant cigar pairings to flawless hookah setup and safety.

Barista & latte art Prepare to become a coffee master, transforming plain coffee into artistic creations with fancy milkfrothing and mastering the art of coffee cocktails.

WSET Wine & Spirits Gain internationally recognised certification with WSET Level 1 & 2 courses in Wine and Spirits—ideal for professionals looking to deepen their expertise.

The wine courses offer a hands-on introduction to key styles, tasting techniques, and food pairings, while the spirits courses cover everything from production methods to in-depth analysis of whisky, rum, gin, and vodka. Upon successful completion, participants receive a WSET certificate and lapel pin, enhancing their credentials in the global drinks industry.

Bartending: mixology, cocktails and mocktails (foundation and advanced) Give your teams a unique experience by stepping into the shoes of a professional bartender. Learn about the rich history of bartending, bar terminology and the seven essential elements of a good drink. By mastering the basics, teams will be able to confidently execute recipes, set up a bar, and even create a signature cocktail.

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

IN-PERSON

HOUSEKEEPING — This training equips individuals with essential cleaning techniques, promotes attention to detail, and enhances organisational skills to enrich the guest experience.

Rady-made courses

Specialist courses

Valet and wardrobe Teams will learn everything they need to know about valet services and interacting with guests.

Additionally, the curriculum covers wardrobe management, where they will gain insight into the most effective methods for arranging and discreetly maintaining guests’ personal items.

Surface identification workshop This covers in-depth the damage that can occur through a lack of understanding of the surface and how to stop accidental damage being caused.

Housekeeping During the training, teams will learn to use a variety of cleaning products for different furnishings and materials, and understand how their work affects the environment. After completing the course, they will be equipped to provide efficient and effective housekeeping services.

Laundry To support an efficient laundry operation, it is essential that teams work in harmony. This course is designed to enhance collaboration skills, clarify individual responsibilities, and put this knowledge into action to run a seamless and professional laundry service.

Ironing Teams will gain confidence in their ironing skills with our comprehensive course that covers a broad range of fabrics, recognising their importance. This practical training will teach them the best techniques to excel in the laundry department.

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Cleaning chemicals workshop Based on the approach: show-me/guide-me demonstrations and let-me-try activities. Helps teams gain a deeper understanding of chemicals.

HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

PERFECT CHARTER — This programme is designed to enhance the skills and cohesion of all crew members, ensuring they deliver an exceptional charter experience.

The training includes foundational modules for all crew, followed by breakout sessions tailored to specific roles (deck, interior, leadership).

Building a solid foundation Centred around collaboration, the yacht crew explores different personality types and learns how to effectively work with colleagues who have diverse approaches and communication styles.

They develop a deeper understanding of each other's strengths and challenges, through interactive exercises, creating a cohesive team dynamic.

Defining your yacht's charter identity This session focuses on identifying the yacht's unique features and understanding guest expectations to create a distinctive charter identity. By evaluating the yacht's features, capabilities and offering, the crew will gain insights into how these elements can be highlighted to set your offering apart.

Tailoring guest experiences The crew will learn how to tailor the experience to reflect the yacht's unique and distinctive features and align them with the specific desires of guests, creating a memorable and personalised service.

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Entertaining guests with impact Learn how to craft exceptional charter moments uniquely tailored to the individual preferences of your guests, ensuring every detail contributes to a personalised and memorable experience. Focused on designing activities, services, and amenities that align with guests' desires, from bespoke dining options to custom entertainment, allowing crew to create a truly unforgettable charter experience that exceeds guest expectations.

Handling guests This session equips the crew with conflict resolution techniques and practical experience through roleplaying high-pressure scenarios. Crew will learn how to handle challenging situations with professionalism and composure, while effectively communicating to guests. By mastering these skills, the crew will be better prepared to navigate delicate conversations, ensuring a positive and harmonious experience for the guests and the crew.

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HILL ROBINSON ACADEMY

HILL ROBINSON ACADEMY

EVERGREEN LEARNING — Redifining luxury service standards with bespoke training videos

Custom training videos We collaborate closely with you to understand your specific preferences - whether it’s preparing your favourite cuisine, serving your guests’ coffee precisely to taste, or mastering exclusive butlering techniques. Our videos are custom-designed to meet your unique standards, ensuring that every detail is captured exactly as you envision.

Evergreen content for staff development Unlike one-time training sessions, our video content is evergreen. Each video is designed to be revisited, making it easy for new hires to onboard and for existing staff to refresh their skills. Staff can access training videos anytime, allowing them to stay aligned with your expectations, consistently delivering the high-caliber service your guests expect.

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Expertise in luxury hospitality standards Our trainers are seasoned professionals who understand the luxury service industry inside and out. Paired with our production expertise, we create high-quality, engaging video content that is crafted to establish consistent Standard Operating Procedures (SOPs), ensuring that your staff follows precise guidelines that reflect your exact expectations.

WHAT’S NEXT? Email academy@hillrobinson.com or talk to your Hill Robinson Yacht Manager and find out how we can support you and your crew.

Courses in this brochure are available to be delivered for both onshore and offshore based teams.